Fisher Paykel

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2.5 out of 5, based on 2 ratings and
8 reviews & complaints.

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Thumbs Down to Fisher Paykel Appliances
Posted by on
Rating: 1/51
PITTSBURGH, PENNSYLVANIA -- Almost from the time we purchased these products in 2007 there have been issues, one after the other. The top oven electronic sensor burnt out when we tried the self-clean function. We were told this is a common problem and best not to use it; we have not to date. Bottom oven convection element broke and needed replaced. Recently, the top oven just quit working. It starts to pre-heat but then it shuts off; however the oven light stays on??? The timer just shuts off too. Both ovens from day one have taken forever to pre-heat, we were told by repair service this is common also. Repair person did some type of adjustment and now instead of 30 to 40 minutes to pre-heat they takes 10 to 15 minutes to pre-heat.
Range top's middle burner the ceramic insulator cracked; we've been igniting with a lighter for the past 2 years. Burner's flame is either high or low no middle flame as there is supposed to be.
Dishwashers upper panels are prone to cracking as the repairman told us when he replaced the top one. He said it would probably happen to the lower one as well and it has; it's been like that for almost 3 years. (Not very nice looking). The pull down shelves on the inside sides of the dishwasher break at the hinges. The inside lettering wears off.
We do not have much good to say about these appliance, and since our warranty has been up we've been ignoring both the esthetics and malfunctioning issues. What prompted this writing is that they keep deteriorating with the latest being the top oven malfunction shut-off.
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Echo Smart GW15 Washer Was Okay, but Won't Purchase Again.
Posted by on
Rating: 4/51
We first purchased a Fisher & Paykel washing machine in our old house (~2005), and had it less than a year before we had to include it in the sale of our first home. We loved it so much we bought a new one (GW15) which worked well for 3-4 years before we started having problems. First, a small baby washcloth got sucked under the agitator and got stuck in the diverter valve. Luckily, I was able to diagnose and fix the problem myself (with the help from YouTube). After that, it seemed we would have periodic problems with it filling or cycling correctly (maybe once to twice a year), but we just needed to restart the cycle to get it to work. Lately we noticed the agitator paddles have cracked and bent because that it was having trouble filling and holding water (I think maybe the diverter valve is stuck open with some debris). Replacing the broken one-piece agitator is $130, so this combined with the suspected mechanical/computer problems, has convinced us to just replace this >7 year old machine. Generally, I feel satisfied with my original purchase because, at the time, no other brand was making these beltless, high RPM washing machines. However, now there are so many choices of these direct drive high efficiency washing machines by more well known companies and with better reputation, that we are going with a non-Fisher&Paykel. We have been advised by both of our major home improvement stores to not purchase Fisher&Paykel, which they both carry.
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Don't Buy A Fisher Paykel Washer and/or Dryer!!!!!
Posted by on
GREENFIELD, WISCONSIN -- We purchased a Fisher Paykel Washer and Dryer about 2 1/2 years ago. We paid $1,400 for the pair - hoping to purchase something that would last a long, long time and that was energy efficient. The dryer constantly breaks down and bakes the clothes. The washer doesn't clean well. My 15 year old washer and dryer from Speed Queen was still running well after 15 years when I sold the pair. I should have kept them. Fisher Paykel won't assist with the expenses we have incurred and won't refund our money.

Someone needs to start a class action lawsuit against this company as they have far too many complaints about their washers and dryers.

We take extremely good care of what we own and expect to get our money's worth.
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Helpful on 08/19/2010:
You weren't specific about the current status of the appliances Frugal. Are they broken down currently or are you just not happy with their performance?

I'm sorry you're so frustrated with the appliances but truthfully, Fisher Paykel makes some incredible appliances. They're quite popular around Northern California, Oregon and Washington. As is the case with any high efficient washer, very little water is used, giving the user much more space for the laundry. In this case, they've really made a smart design, in that there are very few parts as compared to any other washer. In total, I believe the unit is built with only 150 total parts -- IMPRESSIVE! The matching dryer doesn't use a great deal of heat, as it doesn't need to because the washer isn't using much water.

I wouldn't expect a company to cover repair expenses two and a half years into ownership. It would be wonderful if they did, but I sure wouldn't expect it. Have you checked with the retailer you purchased the units through? Many offer extended service guarantees that should cover unexpected repair expenses. Please contact whoever this retailer is and let us know. Even if not covered under any form of warranty, they're worth getting repaired if the expense of doing so doesn't outweigh the cost of the unit(s).

Thanks for posting.
Venice09 on 08/20/2010:
I know how you feel. I still regret the day I gave away my original washing machine that I bought thirty years ago. The only reason was because I wanted a new one. Had I known how much the quality and dependability of the newer washers had deteriorated, I would have never let go of the one I had. It's probably still out there somewhere cleaning clothes a lot better than everything that's been on the market since then.

I'll never understand why washing machines are made worse now than they used to be considering all of today's advanced technology. I understand that the materials are cheap, but I don't get why the designs don't work. I really think these companies should go back to square one and start over again. I'd love to see some real progress in the design, manufacture and dependability of washing machines even if that means they cost more. I would much rather pay more upfront than put out money for the inconvenience and aggravation of useless extended warranties that companies refuse to honor. As another OP stated, a product that needs an extended warranty isn't worth buying. That says it all.

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Fisher Paykel Gw15 Is A Waste Of Money
Posted by on
CALIFORNIA -- The Fisher Paykel Ecosmart washing machine is junk. I normally research things prior to purchasing but Lowes had a great deal on the floor model so I went for it. What a mistake, this machine is the worst appliance I've ever owned by far! Its a year and a half old and its already quit working twice. Yes Fisher Paykel has a two year warranty however have fun with that, 3 weeks with no washer only to have it break again 1 month later. The machine will lure you in with all its "features" but you will spend most of your time getting it fixed. My last washer from Sears lasted 18 years, it was still working but the basket began to rust. DON'T BUY FISHER PAYKEL AT ALL!!! Please save yourself time, money and headaches. Buy a good washer from a company you know and trust ge, Kenmore, Samsung etc... I do not bash companies that don't deserve it but Fisher Paykel sells over priced problems.

If this machine was reliable it would be a good value but just do your research and you will see all the problems with there equipment, most of which is just a few years old. If one person doesn't buy a Fisher Paykel because of this then it was worth it!!!!!!! FISHER PAYKEL = PROBLEMS
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Mario The Great on 07/03/2009:
So you've had the machine for 1.5 years and it's broken down again. It's got a 2 year warranty and yet you keep fixing it (for FREE). So now you're complaining about it and telling consumers not to buy it based on your experience. Yeah, I don't buy it. If you seriously think the GE is better than F&P, you're wrong. Maybe you got a lemon, but 9 out of 10 times, those machines ROCK! That and the 24/7/365/forever customer service number can't be beat by ANYONE! Sorry, just my 1.5 cents.
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Fisher Paykel Complaint - Beware
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Beware if your Fisher Paykel product needs service. Service and parts are hard to come by. They have only a few service companies in one of the largest metro areas (DC). Service is slow and getting parts can take a long time if they have to come by boat from New Zealand. We have a double oven that between the service company not being able to diagnose the problem, replacing the wrong parts, and then FP sending the wrong parts - it was OUT OF SERVICE FOR ALMOST 4 MONTHS! Their 800 line was pleasant enough but did nothing - did not follow up with us nor cared about the fact that we had a $3500 oven that did not work for months. Glitzy products - but BE VERY CAREFUL before you buy any Fisher Paykel products to see if they have service in your area.

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Venice09 on 06/30/2010:
Great advice. Thanks for the heads up.
Helpful on 06/30/2010:
Not a bad idea for anyone, and a good recommendation. Actually, I think you'll find Fisher Paykel located within the Norther California, Oregon, Washington state area and that's where their name is predominant.
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This washer sucks!!!
Posted by on
We purchased a brand new set of Fisher & Paykel's 9 months ago. We are on our SECOND washing machine. First one needed the entire drum replaced after the first use. Insisted on a replacement, grudgingly got one almost 5 weeks later. Dryer has had 3 service calls, stopped heat drying the clothes, needed some sensor board replaced. It took over 3 weeks to get the parts. Did it again about a month later, needed the lint hose cleaned (?) from outside to in, was filled with soaking wet fuzz...which was something at the age of 55, my husband and I had never seen in our lives. Now the washer died yesterday -- a comforter inexplicably "floated" over the top rim, and got caught in the suspension system. It broke every one of the rubber/plastic support garters, threw a hose out from the bottom, and smelled strongly like fire. Good thing I was home!!! I had already learned, I could never run these appliances if I wasn't home -- the washer is constantly unbalanced and beeping, sometimes 3-4 times per load. Now I have to wait another 3-4 weeks for parts. I am seriously thinking I am going to unload these, and get something else. That's pretty bad for 2 appliances that are only 9 months old...
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Anonymous on 10/02/2009:
Never heard of that brand. Where's it from?
lobo65 on 10/02/2009:
It's a shame you didn't check before buying that brand, as it has one of the lowest rates of reliability for washer/dryers.
qualityappliance on 10/03/2009:
The dryer shouldn't be too bad because it is a GE with a F/P nameplate. Thw washer on thew other hand is terrible. People should be warned that if they buy foreign brands they may have a hard time getting parts and service.
bobbg on 06/12/2012:
Its not even close to GE! Mine only lasted 3 years the GE I had like it lasted about 10 years. Don't give GE that bad a name.
I had an Elba type model made for Lowes.
F and P when you call them are real nice and tell you there calling you back ex... or sending digram Via e-mail, don't hold your breath. you got burned get over it move on. After this company ticks enough people off to move back to where they came from then the land in the current factory can be green, that's the only thing green about this company.
Bye F and P pack your bags your going on a long boat ride home I hope pennyless to boot!
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Do Not Purchase Fisher & Paykel Appliances
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I purchased the Fisher & Paykel washing machine from Lowe's on 1/3/07. I have had this washing machine 2yrs and have just had my 4th service call on 2/17/09, today is 2/22/09 and again it is not working; every 6 months another service call. The pump has been repaired, it has quit pumping out water and just stops mid-cycle. The repairman said I have too much lint and it is plugging the pump. Too much lint? I sure I don't have anymore lint than other families. I have emailed the company many times asking to speak to upper management; no luck. I get a nice customer service girl named "Lisette" they have sent their company service representative to my home, you get a lesson on doing laundry. They even sent me a lint catcher to insert into the agitator. Why was this product developed? Could it be that they have this same issue often? I now have a complaint against the company with the Better Business Bureau. Hopefully, they will be able to come up with a solution. I will continue to do my laundry and hope with each addition load, the motor/pump or computer will blow-up!!!

I wonder how much I can get from the scrap yard, I'm sure not enough to purchase a new washing machine. And shame on Lowe's for telling me they don't know of any complaints against Fisher-Paykel. I am also done with appliance shopping at their store. Going straight to an old fashion mom and pop appliance store.
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L Lake on 02/22/2009:
I went to a mom and pop appliance store to purchase my Cabrio washing machine. I was told to purchase nothing but a Fisher and Paykel washer, because they are the best. I opted for the Cabrio, because I was told the motor is built by Fisher and Paykel and nbody topped their engineering.

I appreciate your review, because I may want to change my mind on whether my next washer will be a Fisher and Paykel.
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Don't waste your money
Posted by on
I too am here with a load of laundry, NON WORKING washer and the most condescending "tech help" from Fisher Paykel. I should have researched MORE prior to purchase. No Americans post a favorable comment when it comes to finding parts locally.
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karleebarlee on 10/15/2009:
more details would help, please.
Mario The Great on 10/15/2009:
Don't be such a ninny. Fisher & Paykel are one of the few appliances MADE IN THE USA. Parts are easily obtainable and all of them have a 1 year parts and labor warranty. I am assuming you are out of warranty and expect your machine to be covered because it should last 300+ years. Just my3cents.
Anonymous on 10/15/2009:
Mario that sounds about right.
lobo65 on 10/15/2009:
That brand is always on the list of the most unreliable washers/dryers in Consumer Reports magazine. That, coupled with the complaints here, is enough for me to never consider buying one of their appliances.
Anonymous on 10/15/2009:
lobo, OK...I rest my case on buying foreign. Made in USA is not always better.
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