SEATTLE, WASHINGTON -- This was probably the worst vacation we had in years due to malfunctioning RV toilet, something we did not expect to happen. Beware of Five Corners RV!! The original deal was for a 26' RV which we have ordered back in May 8-07 for a July vacation. Our problems with Five Corners RV started as soon as we got to the airport. Five Corners RV promised to pick us up 5 minutes from the moment we called. 5 minutes turned into 15 and then into 30 minutes. Five Corners RV was very much aware of our tight schedule, as we explained to them that we had to be at the Anacortes Ferry Dock by 14:00.
When we finally arrived at the RV yard, we were told that the RV that was designated for us has a broken step, and that they will have to replace the RV with another one, "exactly the same." Again, beware of Five Corners RV!!
Close to an hour later, we had our replacement RV, which had the following included as found out later:
We did not have:
When we arrived at Beachcomber RV Park on the evening of 7/12 and made the first attempt to use the toilets, we realized that they were not working properly. We called the RV rental office and left a message, however no one bothered to return our call. They later claimed that they never received the message. I have the proper phone records to prove that a 93 seconds call was placed to their office, that evening, as I have a record for all the calls I made to them during our trip.
The next day we called again, and were told that Steve **, the owner and operator was not available, he will call us shortly. He called us only the next morning, 7/14, while we were on our way to Tofino. Since things got worst, we chose to stay at WEIGH WEST MARINE RESORT, it was the only one that had rooms left for the night. We were also forced to dine out since the smell in the RV was unbearable. Did I say beware of Five Corners RV!!
From this point on, we had to change the plans in way that forced us to avoid cooking in the RV, spend more money on dining and completely break the budget allocated for this long awaited vacation. We had to cancel our trip to the highlight of our vacation, Telegraph Cove, in the northern part of the island, forfeit our deposit in the RV Park and lose the ORCA exploration trip we planned.
We had to stop using the RV for cooking and eating and had to leave the island and check into the Burnaby RV park which has all the facilities that will basically allow you to avoid using the RV as much as possible. Upon our return, the RV was taken into the on-site repair shop by Mr. **, and despite waiting for him for 45 minutes we were told that he was busy looking at the problem.
We could not stay beyond this since we had a flight to catch. They are now holding our security deposit in order to make sure that we do not file a claim, or as they say "until the refund issue is resolved." We have a signed document that states that the RV was returned as we took it, and a deposit is due.
For the following days, Five Corners RV completely ignored my e-mails. When they finally returned my phone calls, I was told that Steve fixed the toilet in "2 seconds" and that it was plugged because "you people did not flush after using it." This is the worst insult I have heard for a while and I am holding myself calling it racial or discriminative. This is the 4th time I rent an RV, and my customer record is nothing short than excellent. P.S. We are still waiting for a security deposit refund.