Fleet Bank

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Late Charge Fee
Posted on
LAGUNA NIGUEL, CALIFORNIA -- I recently got a late charge free of $35.00 because my payment was received 3 days late. The payment was due February 4 and was received on February 7. I sent this payment out before the end of January. Because of the mail system or their billing system, I was punished for this. Last year I had the same problem and the $35 was adjusted and taken off my account. When I called them they said they only allow one adjustment per year. So what you are telling me is that I am paying for something that was not my fault and the company only allows for one mistake per year per account?

To help keep me as a potential future customer, I would like the following:

There is nothing for you to do to keep me as a customer. I called and spoke to two people about my situation and they said they could not remove my late fee. One suggested I pay online and after I spoke with him, I went online to pay but the site was down! I paid my late fee and cancelled my account to prevent this from happening in the future.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 03/30/2002:
Fleet is slime let me tell ya! They have been playing serious games with us over balance transfers. They offer a promo rate, don't ever credit it, and then a list of problems which they fail to correct insues! We are considering a CLASS ACTION suit against Fleet. They need to be taught that fraud and misrepresentation isn't the way to do business.
Anonymous on 05/28/2002:
Fleet has done the same thing to me in the past, and then hiked up my interest rate because of the "late" payment. I called and told them that I mailed the payment 2 weeks before the due date and they said there was nothing they could do, the new higher interest rate would be in effect for 12 months! I also cancelled my account with Fleet over this.
Anonymous on 06/12/2002:
how stupid is that?! They can only fix one mistake a year? That has to be the stupidest policy I have ever heard of! If they are incompetent, there is not reason to charge their customers for it! I'll kick Fleet Co. in the shin if I ever see their company!
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Deceptive Internet Transaction...
Posted on
PROVIDENCE, RHODE ISLAND -- I did not know the payment verification screen would start automactically if I did not stop it. This is not a normal way of confirming a transaction is approved. In fact I entered into a free chat room not knowing the pay per view chat room was active. I did not choose the pay per view chat room.

To help keep me as a potential future customer, I would like the following:

I would like for Fleet Bank to further investigate this complaint and consider my side of this dispute.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 01/28/2002:
You need to provide more details about what you are complaining about. If I worked for Fleet, I'd throw your letter in the trash. It has no substance or compelling argument.
Anonymous on 01/28/2002:
Well at least they are trying. It's people like you who give others a bad name. You may want to try being a bit more respectful and courteous with your "suggestions"...or they might end up in the trash as well someday. (hopefully)
Anonymous on 03/30/2002:
Fleet is engaging in a variety of questionable practices and their reps will say ANYTHING and do NOTHING. It's pathetic. I recommend you send a certified letter with your demands and if they don't respond, sue them. That will give them the hint you mean business.
Anonymous on 05/10/2002:
hwmaxfax, there is a very simple solution to your problem. Under Federal Regulation E, you are entitled to an investigation by your financial institution into any potentially fraudulent electronic transactions, and to receive provisional credit during the investigation. Just call up any rep and ask them about it, they're legally bound to tell you and direct you to the appropriate department to begin the investigation.
Anonymous on 05/10/2002:
And as an addendum to my last post, Fox, you are an idiot. First off, if you had bothered to do any research on any similar situation, you would have known about what's FEDERALLY MANDATED in this case. And your little half-baked idea of getting some buddies together and suing Fleet is probably one of many dumb concepts you probably have cobbled together in a drunken stupor. Any judge would throw the case out before you opened your mouth to utter your first stupid remark.
Anonymous on 09/14/2002:
Well now! How in the world did they get your Card number to charge you for a Pay-Per-View service in the first place? Gee, are you attending the school of hard knocks? Oh yes, these Pay-Per-View sites you speak of are certainly the most reputable companies. The license people to drive cards, perhaps we should license people to have internet access? Sounds silly but your a canidate for such a case!
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