LAGUNA NIGUEL, CALIFORNIA -- I recently got a late charge free of $35.00 because my payment was received 3 days late. The payment was due February 4 and was received on February 7. I sent this payment out before the end of January. Because of the mail system or their billing system, I was punished for this. Last year I had the same problem and the $35 was adjusted and taken off my account. When I called them they said they only allow one adjustment per year. So what you are telling me is that I am paying for something that was not my fault and the company only allows for one mistake per year per account?
To help keep me as a potential future customer, I would like the following: There is nothing for you to do to keep me as a customer. I called and spoke to two people about my situation and they said they could not remove my late fee. One suggested I pay online and after I spoke with him, I went online to pay but the site was down! I paid my late fee and cancelled my account to prevent this from happening in the future. At the very least I would like a response from your company regarding this incident. Thank you for your time.
PROVIDENCE, RHODE ISLAND -- I did not know the payment verification screen would start automatically if I did not stop it. This is not a normal way of confirming a transaction is approved. In fact I entered into a free chat room not knowing the pay per view chat room was active. I did not choose the pay per view chat room.
To help keep me as a potential future customer, I would like the following: I would like for Fleet Bank to further investigate this complaint and consider my side of this dispute. At the very least I would like a response from your company regarding this incident. Thank you for your time.