Floraqueen

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2.3 out of 5, based on 9 ratings and
15 reviews & complaints.

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Superb Service and Competitive Pricing
Posted by on
Rating: 5/51
I was looking to give some flowers to my girlfriend that lives in Taiwan and found this website with some great flower sets and competitive prices. I was hesitant shopping with them after reading some reviews, but I decided to give the a shot. After ordering I followed up with an email and received a prompt reply. My girlfriend received notification about the delivery a day before, to confirm someone will be home. The flowers were delivered on time and as advertised.

I wasn't sure why others were complaining about their service, so I decided to write my own review. I've used FloraQueen twice already and will continue to use them for my international flower delivery service.
     
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No Flowers Delivered and Had to Contest Charge on Visa After 2 Promises of Refund
Posted on
Rating: 1/51
I purchased flower for international delivery. The flowers were not delivered because they did not have what I ordered: standard red roses...

They offered me to deliver something else or refund my credit card.

I requested a refund which they promised. I had to make another follow up a few days later to be told (in writing) that they will will look into it and issue refund.

now 3 weeks after the purchase, still no refund. I contacted my credit card and contested the purchase and they are dealing with them now.

Very disappointing.. International flowers: never again!!

For your own sake, be careful with Flora Queen...

Pat, Canada
     
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Beware of FloraQueen/ Fraud on customers
Posted by on
Rating: 1/51
NETHERLANDS -- This organization does not have a phone number or any other contact than a response mail box in their website. They operate on a franchisee model and the franchisees do not own responsibility at all.

Most of the times they are not online connected or informed of the booking. For example, my order to Netherlands for 54 Euros was neither passed on to the Netherlands counterpart nor FloraQueen did deliver as promised.

Repeated request on the status of delivery on their website says order delivered while recipient of my wishes did not receive even a phone call; forget the delivery of flowers and wine and cards.

Beware of FloraQueen and do not place orders till they inform you of their complete details of phone numbers and others valid details. Beware of Netbased bogus shops.
     
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Don't Waste Your Money and Time
Posted by on
Rating: 1/51
Don't let Floraqueen spoil your surprise

Ordered 'precious purity a beautiful white bouquet from Floraqueen.com site to be delivered before 13:00:

Floraqueen Flowers arrived at 1900 -was willing to overlook this but ......
Horrible orange bunch of flowers not resembling the bouquet from the site
Had paid extra for the deluxe version -it's the smallest bunch (not a bouquet) of flowers I've ever had delivered for nearly £60
The total on my order was £57 but a mysterious £1.02 was added to my bill have asked for clarification but no response received although they did respond to say they haven't received my previous mails -bank is now looking into this . Check your statements after ordering from Floraqueen
Flowers sent not from a traditional florist but one specials end in funerals -and you could tell thanks Floraqueen!!!

There is no number to call Floraqueen only a messaging system that is frustrating and sometimes fails to work- Floraqueen are slow to respond and have said they have not receive any of the photos I have sent them of the disgraceful bunch of flowers that arrived

I am so frustrated by this company that I have sent all details and my efforts of correspondence to my bank to recall the money. I have now been in correspondence with Floraqueen for four days and am no nearer to an explanation or resolution
     
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Floraqueen- An Honest, Reliable And Prompt In Delivering Flowers
Posted by on
Rating: 5/51
NICE, FRANCE -- I was a first time- customer and very nervous to use my credit card to arrange something like a delivery of flowers on line - whom I don't know how credible or trustworthy this FLORAQUEEN is - but the need for me to send a flower to my beloved sister whom I never seen for 13 years is badly important - So I decided to take a big step of - finding an online flower shop company that can deliver a flower to my sis who lives in Nice, France. I found FLORAQUEEN on line - It was my sister birthday on June 5 (2013) I order online - a flowering pot - named Stylish delight - anthurium - making sure it will be delivered on the exact day of her birthday. Boy, I was wrong of my negative feeling - my sister phoned me the very day on her birthday - she received the flower @ 1500 hrs. NICE, FRANCE time - when the doorbell rings its the delivery man on her door step - handling a very nice pot of flower - it didn't only give a smile on her face but tears flowed on her cheeks- tears of joy - to remind her she been love all the time- across the miles away from where we are. I SALUTE YOU FLORAQUEEN_ THANK A YOU A MIILION!

Melissa of VANCOUVER, BC CANADA
     
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Royal rip Off = FloraQueen
Posted by on
Rating: 1/51
WORLDWIDWIDE NET -- Had I wanted dried flower I wouldn't have been happier!

But I paid for fresh and received died!

Crap company, service and no after sale support, SPREAD THE WORD!
     
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FloraQueen Sucks!
Posted by on
I ordered a large bouquet of flowers, large choclates and teddy bear for a friend in Paris for her birthday. Long story short, my bouquet and gifts arrived a day late, the bouquet looked NOTHING like what FloraQueen advertised, it looked like a kid had thrown it together, it was a medium bouquet and not a large, even though I was charged for a large and the large choclates I ordered were positively miniscule!

FloraQueen boasts a 100% money back guarantee. BS! The best I am offered is an apology bouquet or only 50% of my money back. My $170.00 gift was absolute trash. I even sent FloraQueen a side by side photo of what they promised and what they delivered and
still no complete refund. Sadly, I fell for their, "yes, we're more expensive but we're worth it!" Don't you fall for it.
     
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Buyer Beware!
Posted by on
My daughter is away at boarding school in Switzerland and working very hard on revision for her final exams, so I ordered a small bouquet of tulips, a vase, a small box of chocolates, and a small teddy bear (from Floraqueen) to cheer her up.

This order cost 78EUR in all (39 for the tulips, 10 for the vase, 15 for the bear, 10 for the chocolate, and 4 for "handling and quality control").

Problem is that my daughter received just a small bouquet of yellow flowers (some daisies and a few roses) . . . no vase . . . no bear . . . no chocolates.

I lodged a complaint with the company (via email because they do not have a customer service telephone number) asking for either a 35EUR refund (for the missing vase, chocolate, and bear) or for them to forward these items to my daughter directly.

They advised that no refund was in order because these extra items were not available (although I thought for sure there would be plenty of vases, bears, and especially chocolates available in Switzerland) and so they claim to have delivered a substitute product of equal value.

In all I sent 4 emails pointing out that the flowers received were definitely not worth 78EUR and asking for remedy. They sent 4 emails back saying that I was a valued customer and offering 10% off my next order (as if I will ever make the mistake of ordering from Floraqueen again!)


     
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Worst Flower Service On The Internet
Posted by on
Rating: 1/51
I ordered a $60 order to be delivered on a Monday. 2 days later, the order has still not been delivered to the recipient. I have contacted customer service multiple times and have heard nothing back. Floraqueen has terrible service, product mistakes, order delays and bad business practice. I will never be using this website again and suggest any potential customer STEER AWAY FROM FLORAQUEEN!
     
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Order Never Delivered, No Refund
Posted by on
Rating: 1/51
BARCELONA -- Ordered flowers and champagne to be delivered to my wife on her birthday while vacationing in Florence with our kids (I had to work), but the order was never delivered. FloraQueen says local vendor claims address was wrong. I verified address was correct and someone was there all day but they refuse to refund.
     
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