BARCELONA -- I ordered flowers, chocolates, and a vase to be delivered for my daughter's 21st birthday in February 2016. Floraqueen were given three phone numbers to contact in case of a problem. The delivery did not happen as the company claimed an incorrect address had been given.
After a few irate emails I was informed the courier had printed the delivery address incorrectly and would attempt delivery three days after the arranged date!!! I was offered 40% off my next order as compensation. I did not accept this and demanded a refund. I have not heard from Floraqueen since. Almost three weeks have passed!! Floraqueen are a useless company with horrendous reviews. I wish I had seen them before ordering. DO NOT USE THIS COMPANY.
TEXAS -- I ordered flowers and they were not delivered! I don't like being taken for a ride or feeling that I have been duped into buying something online. This delivery meant a lot to me and my family and this company has perfectly stole the moment. The status of my delivery says it is delivered - it is not! The tracking number is not valid!! There has been no response to emails at all. I feel stupid that I did not read reviews first. Please read this and take heed -Do not use this company.
I am going to be taking this up with my credit card company as I believe they have acted fraudulently - I am also going to take it a step further than that. Companies like this make me sick and I have had enough of business's taking advantage of sometimes vulnerable people. This is criminal and should be stopped!
BARCALONA -- So embarrassing!! DO NOT USE THIS COMPANY!! I made an order for a flower delivery for Lisbon this Sunday to be delivered on the 24th. No flowers were delivered!!! 58€ wasted!! There was no indications that there would be any problems. I've read so many bad reviews about this company but still gave them a chance. Fool me once, shame on you... I'll never use this company again and I hope none of you reading this will. Unfortunately I didn't take the other bad reviews seriously!! It even says now that the flowers was delivered, which they are not.
The receiver lives in the middle of Lisbon and have never had problems getting anything delivered. The address is 100% correct and their system approved it. You can even Google the address and see the house on Google street view so there's no excuse. I've contacted the company twice via their website the last two days, and twice on FB today, no reply. I even provided them with the phone no. of my girlfriend, the receiver in Lisbon if there should be any problems with the delivery. No calls. Nice way to ruin a Christmas surprise!!
BARCELONA -- This kind of companies should just disappear. Managers probably don't care at all about the service they provide and just pay badly their own employees, who don't give crap about their job. That said, my experience: 8th anniversary with my wife, flowers leave Floraqueen's office and 12 hours later, no update. Floraqueen does nothing.
Two tickets on website, Floraqueen does nothing. I believe their ticketing doesn't even work until you've paid. I call past 5, no response. I have to call to delivery company. They lost my package. Floraqueen has no idea, of course. Their service is to put flowers in a box. Delivery on time? Who paid for us to take care of that? OH, IT'S 50% OF YOUR GODDAMN JOB AND OF COURSE YOU'RE CHARGING FOR IT!
Another 2 tickets the day after, stating no delivery was made. No response 4 hours later. I have to call AGAIN to a 902 (paid) number: apathy and not a single apology. They don't even acknowledge anything or know what happened, and they say they need to study the case. Really I hope you close business at the earliest. Will update on the pain that I foresee it's going to be to recover my money. Such a bad decision. Don't chose them.
VANCOUVER -- I ordered the flower delivery for my daughter's birthday. She lives in Australia. After I placed the order, I googled customer reviews and 90 percent of them were negative. I was stressing out whole day thinking that the flowers will not be delivered or will be of poor quality. The flowers were delivered to her on her birthday morning and were fresh and beautiful And made her feel happy and loved. Also my boyfriend always used Flora Queen to deliver flowers in Europe and was always on time and good quality 100 percent of the time. The only minus perhaps - they are a bit pricey.
BARCELONA -- I'm a man of impulse and have a very special friend (a bestie) who lives in Gozo an island just off Malta. She's very special to me so I got paid and I thought I'd order her some "blooms" as we call them in London to cheer her up. I've never done this before so I went for FloraQueen and must say I was worried as Gozo is tiny a mere spec on a map. So I ordered away and set a delivery date of two days hence and it was to go to her favorite bar.
Well on the day they were due to arrive they arrived and was she (Jo) pleased!!! Over the moon not just with my gesture but at the size and quality!! She even said the chocolates were lovely too! So for international deliveries you cannot beat FloraQueen and I will certainly be using the services again and would highly recommend.
I ordered some flowers for my family while they were away for holiday in Spain. It did not get delivered and I got an email saying the address is not full. I asked what information was missing but no one replied me for like a week. They also had the recipient's and my phone numbers to call for directions, but never bothered as it was not a Spanish number. Only later I noticed I still got charged for it.
Emailed them again, just to get an answer saying they don't take responsibility for not delivering if the address is incorrect. Still not sure what's wrong with the address as my family managed to find it, don't see why a local driver couldn't. Do not order from this company, they don't respect their clients and customer service is horrendous.
BARCELONA -- Ordered a Christmas gift for a family friend in Madrid. I wish I had read the reviews before ordering. I spent 80 Euros and information on the order stated that item would be delivered before Christmas. Item was not delivered and I contacted customer service. I got a reply stating that they will get back to me. I have followed it up since and has not yet had any response. It's the 9th of January and I am still waiting for a reply. I will update this review if I receive any response from the company. From my experience the company standards are very poor and not reliable. I will update if the company contacts me with any credible information.
BARCELONA -- My experience with this company has been nothing less than appalling. I spent 50 euros on a bouquet of white roses and lilies and the delivered flowers were tiny, nearly dead, full of filler flowers, contained ZERO white roses, contained three small and pathetic PINK roses and a tiny quantity of lilies. I paid for a premium bouquet and got something through which was worse than something you could get for 5 euros from a supermarket. The quantity of incorrect and dead flowers was less than half what it should of been. The flowers look nothing like the photo on their website, you would laugh if you saw the comparison.
I am outraged that this company is still allowed to operate, they are a scam. I have requested to have a refund though Ania from their customer service team won't offer me more than a 30% VOUCHER for a next order! As if I or anyone else would ever use this company again after a first experience. Surely there should be some trading standards laws that apply against these people. DISGUSTING flowers and DISGUSTING customer service - stay away from this company and never buy from them.
I ordered flowers to be delivered in Romania on Friday 8/14, for delivery on Saturday 8/15. I was charged a "premium fee" for Saturday delivery, but they never arrived. An email to customer service got me a "we will look into it" reply late Saturday, but nothing after that and no delivery as of 8/18. My emails have since gone unanswered, including a request to cancel and refund the charge. It was processed on 8/17 despite there being no delivery or contact.
There is no phone number to call so you are left with an unresponsive email address and no other recourse but filing a fraud claim with the credit card issuing bank. Zero stars would be more appropriate. This is clearly a scam and should be avoided at all costs.