Friend from England placed an order for our wedding party - for 72 Pounds flower and the flowers we received worth A$15 from the grocery store. Do not trust this company. They would not refund - no contact phone or automatic response after placing an order. What kind of company is this? Nothing but a scam. Do not bother please.
From A$127 they place an order of $50 - gaining 60% profit and all you get are flowers worth $15 that you can get it at the supermarket.
A ripped off and a scam. Their website look very professional but check all the nice comments is only one line with beautiful flowers attached. You can tell, they are not from the customer! Does the flowers look like A$127 or $50 or $30 or $15??? The answer is the last one!
LAS VEGAS, NEBRASKA -- Avoid FloraQueen - nothing but a scam. No contact info, no confirming or acknowledgment of flowers ordered online for International Delivery. Totally a rip off - do NOT order from them. Save your money and order through Amazon.com.
I have flowers delivered for our wedding in Australia. My girlfriend paid 72 pounds (A$127) from England and we received a wilted flower of $15 - like the one you can get at any grocery store. Delivery was for wrong date. Flora Queen took 70% profit and the rest is your own tacky problems. No contact phone, mail on their website. That is one of the sign not to be trusted. They said they are based in Spain - that is, if you also believe it. They will never refund - until PIGS fly!!! Does this look like a A$127 flowers??? Only 1 rose stem - the rest is tacky flowers from the roadside!
SPAIN -- I live in United States and I wanted to surprise my mother who lives in Spain, for Mother's Day. So I paid with two months in advance for a nice bouquet of flowers to be delivered on Mother's day. The flowers arrived 5 days later and no even close to what a paid for.
CHESTER, VIRGINIA -- I ordered a gift basket through Floraqueen.com on January 10 to be delivered on January 16 in Germany. I got the order confirmation and everything seemed to be in order. On January 13, I was advised by email that the order was changed due to an out of stock item. I was also asked to rate customer service if I was satisfied or not satisfied. I answered that I was not and advised Floraqueen to cancel the order if the item I ordered is not available.
A day later, I was informed that they had process the order and they could not contact me over the phone because of the time difference between Europe and the US. I was also offered a 25% voucher for my next order as compensation for my inconvenience and I was advised that the package was delivered.
Upon checking with the recipient through a third party, I was told that the package arrived on the 17th, a day later, as the requested date and 3 days later than the posted day. Several emails between myself and Floraqueen (Mario) resulted in nothing but pointing out that they have the right to change the product with a similar product. I was not contacted in a timely fashion to asked me if I wanted the substitute. Customers have no recourse to contact Floraqueen over the phone. All communications are driven by them. This is not the kind of customer service I had expected. This was the first and the last time of using Floraqueen.
BARCELONA -- Do not trust this company! I ordered flowers to be delivered in Portugal. First excuse was they could not find the address. After I send the GPS, Google coordinates, a Portuguese phone number and possible delivery dates they told exceptionally Floraqueen was going to try again to deliver. Next excuse was the recipients were not at home so ignoring delivery dates and phone number. Since then no more answers to several of my mails. Thanks you Pam, Roberta, Chris and anybody I forget from customer service for not answering anymore of my mails. This is a guide on how to make easy money. Do not trust this company.
CANADA, CALIFORNIA -- I ordered a bouquet for my mother birthday, to be delivered in Lisbon. No contacts were made with her for delivering. I wrote an email to FloraQueen. The first reaction was that they could not delivered the flowers but they could do it if I sent another address and phone number. I react, explained the reason of the order and request the refund.
I got a second email explaining that the address and phone number in order were wrong. I review it. They were correct. I react asking information about what was wrong or incomplete. The reaction was, "The florist says..." So flowers were not delivered and the money was not send back. Don't use this company!!! They are unreliable and scammers.
I ordered a bouquet of flowers in a pretty vase and some perfume for my friend's birthday in Germany. I ordered a week early to be sure she would receive it on her birthday which happened to be on a Saturday. She didn't receive the flowers until Monday and they were slightly wilted. Plus the perfume was missing. I contacted FloraQueen and continue to receive one sentence responses that simply prolong the process of getting a refund for the perfume that wasn't sent. Now, they mysteriously can't find my account even though we have been having a week-long email conversation. NEVER USE THEM!!!
LUXEMBOURG -- I ordered the flowers to arrive on June 8th at my office for my departing manager. On June 8th afternoon, seeing they were not coming and we were not getting any info on the status of the delivery, I tried to get in touch with FloraQueen to get an update or an explanation, but this was impossible because they have no telephone, and they did not respond to the messages I left in email@example.com. The update and flowers came only ONE DAY LATE on the 9th of June. It was stressful and time consuming. I WILL NOT BUY FROM FLORAQUEEN AGAIN.
MOSCOW -- I order 12 roses for our 12 year anniversary and a big bear, chocolate to my wife. I have used this service before and they are expensive but delivered what I needed then. This time they send 11 roses, a small bear (I have ordered before and this was the same size as a small bear) and the bear was missing the eyes.
I complain about it all and tell them that 11 roses on 12-year anniversary make me look like an idiot when it clearly said "12 roses"? And about the bear and eyes I told them too! The reply, "Sorry about it. You can get a 30% voucher for your next buy." Thank you but I will NEVER EVER use this service again!!! Take your 30% and hide it where the sun don't shine!! Grrrr!
This company is horrible. Don't order from them. I ordered 6 red roses and 6 yellow roses to signify romantic love and friendship. They delivered 6 red roses and 6 ugly wilted orange roses. I asked for refund for this terrible order and they told me to get stuffed. They said if "slight" difference from the order and actual delivery too bad, but this was completely different and inferior.
Their customer service is also horrible. They simply don't care. I had made previous order for 12 red roses with chocolates but they didn't deliver the chocolates. I will never order from them again and suggest you find an alternative. Funny thing is, though their rating is 5.9 / 10 stars if you go to their website you only can see 5 star 10/10 reviews. Terrible company. Avoid at all costs.