TEXAS -- It was flowers to a very special person. Flowers, large teddy bear, and a birthday card. The delivery was made by a local flower shop in Mexico. The flowers delivered was in no way the same as illustrated in the website. The teddy bear and the birthday card were not delivered. The delivery person stated that only the flowers were ordered by FloraQueen. A day later, a small teddy (ordered a large) was delivered. Again asked about the birthday card... nothing.
The result were flowers not as ordered, small-size teddy bear ($10), and a note (birthday card, $6) written by a first grader on a white piece of paper. I wish I had the ability to show the pictures of the items received to prove my point.
SPAIN -- I live in United States and I wanted to surprise my mother who lives in Spain, for Mother's Day. So I paid with two months in advance for a nice bouquet of flowers to be delivered on Mother's day. The flowers arrived 5 days later and no even close to what a paid for.
CHESTER, VIRGINIA -- I ordered a gift basket through Floraqueen.com on January 10 to be delivered on January 16 in Germany. I got the order confirmation and everything seemed to be in order. On January 13, I was advised by email that the order was changed due to an out of stock item. I was also asked to rate customer service if I was satisfied or not satisfied. I answered that I was not and advised Floraqueen to cancel the order if the item I ordered is not available.
A day later, I was informed that they had process the order and they could not contact me over the phone because of the time difference between Europe and the US. I was also offered a 25% voucher for my next order as compensation for my inconvenience and I was advised that the package was delivered.
Upon checking with the recipient through a third party, I was told that the package arrived on the 17th, a day later, as the requested date and 3 days later than the posted day. Several emails between myself and Floraqueen (Mario) resulted in nothing but pointing out that they have the right to change the product with a similar product. I was not contacted in a timely fashion to asked me if I wanted the substitute. Customers have no recourse to contact Floraqueen over the phone. All communications are driven by them. This is not the kind of customer service I had expected. This was the first and the last time of using Floraqueen.
SPAIN -- Avoid this site at all cost. I ordered £68 worth of flowers for a birthday gift. The size of the bunch was so small compared to what was on the site as well as completely different flowers. I could have purchased better flowers from a petrol garage. To say I was disappoint is an understatement. Could not reach customer service by phone so I complained via the site. Took them 3 weeks to acknowledge they were not as described then offered me 30% off my next order when the site had 20% so only offered 10% really. I told them I would not have the flowers if they gave them to me for free. Their company should be closed down. Stick with Interflora.
I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both options.
If you are an international company and take orders from the world you need to do a better try to make deliveries. Flowers are perishable and you cannot just send them back to a delivery company warehouse and let it sit there for 3 days before they decide to open. This is nothing short of a fraud to me. Avoid this company at all costs.
I ordered a bouquet of flowers in a pretty vase and some perfume for my friend's birthday in Germany. I ordered a week early to be sure she would receive it on her birthday which happened to be on a Saturday. She didn't receive the flowers until Monday and they were slightly wilted. Plus the perfume was missing. I contacted FloraQueen and continue to receive one sentence responses that simply prolong the process of getting a refund for the perfume that wasn't sent. Now, they mysteriously can't find my account even though we have been having a week-long email conversation. NEVER USE THEM!!!
LUXEMBOURG -- I ordered the flowers to arrive on June 8th at my office for my departing manager. On June 8th afternoon, seeing they were not coming and we were not getting any info on the status of the delivery, I tried to get in touch with FloraQueen to get an update or an explanation, but this was impossible because they have no telephone, and they did not respond to the messages I left in firstname.lastname@example.org. The update and flowers came only ONE DAY LATE on the 9th of June. It was stressful and time consuming. I WILL NOT BUY FROM FLORAQUEEN AGAIN.
MOSCOW -- I order 12 roses for our 12 year anniversary and a big bear, chocolate to my wife. I have used this service before and they are expensive but delivered what I needed then. This time they send 11 roses, a small bear (I have ordered before and this was the same size as a small bear) and the bear was missing the eyes.
I complain about it all and tell them that 11 roses on 12-year anniversary make me look like an idiot when it clearly said "12 roses"? And about the bear and eyes I told them too! The reply, "Sorry about it. You can get a 30% voucher for your next buy." Thank you but I will NEVER EVER use this service again!!! Take your 30% and hide it where the sun don't shine!! Grrrr!
This company is horrible. Don't order from them. I ordered 6 red roses and 6 yellow roses to signify romantic love and friendship. They delivered 6 red roses and 6 ugly wilted orange roses. I asked for refund for this terrible order and they told me to get stuffed. They said if "slight" difference from the order and actual delivery too bad, but this was completely different and inferior.
Their customer service is also horrible. They simply don't care. I had made previous order for 12 red roses with chocolates but they didn't deliver the chocolates. I will never order from them again and suggest you find an alternative. Funny thing is, though their rating is 5.9 / 10 stars if you go to their website you only can see 5 star 10/10 reviews. Terrible company. Avoid at all costs.
PERPIGNAN -- Hey FloraQueen: International Flower Delivery! Shout out to you for mucking up our mother's day in a glorious and creative array of different ways! Not only did you flat-out fail to deliver the roses to my mum (which I arranged to be delivered several days early so make sure they got there by Sunday) and never contacted me to let me know...but you then refused to issue a refund...then tried to deny that I included the street name in the address (I have the order confirmation to prove it)...then refused to liaise with the courier and suggested I contact them by phone or snail mail in France. (I live in New York.)
But my mum got the flowers eventually! She just had to go pick up the flowers HERSELF on Monday, having missed mother's day…only to find you had put the address on the base of the box, so the flowers were stored upside down, all scrunched and squished. Ingenious! I think the $75 was worth it for the comedy of errors you put on. #Youhadonejob #nailedit