I basically had a tradition of giving an orchid to my girlfriend on her birthday. One year she was away in a south American country as an exchange student. When the moment for giving her an orchid arrived, I was enchanted by the very well disposed webpage of Floraqueen, and the pictures of the 'sample' flowers they deal with. Getting down to the point, I put my hopes of surprising my girlfriend with her gift and making her happy on her birthday, and when she showed me the flower she received, I almost cried of the anger and frustration. In my heart, she deserved much more and at least what I thought I paid for.
Here is the picture so you can judge by yourselves. I just want to share my experience so any other romantic out there won't go through the sad experience of feeling scammed on such significant moments. I want to add that I actually upgraded my flower for the premium type. I can't imagine what it would be the standard. For me is just a numbers game, and the quality of an orchid in particular is given by the number of blossoms and buds. If you compare the pictures in those terms, you might understand my frustration. The picture on the left was the one on the website, the one on the right the one that was delivered.
I also want to add that I contacted customer service, and they said that the flower delivered corresponded to what I ordered. My belief is that this company simply outsource its services on any city they offer deliveries, and there is no quality control or whatsoever.
FRANCE -- I ordered some flowers for my mum in France for Mother's Day. They delivered half of the bunch of flowers that I ordered so I complained. There is no way to call them so you have to email them. Eventually (2 days later) someone bothered to reply and they agreed (after I had had to supply a picture of the rubbish flowers) that they would deliver a new bouquet (but 3 days later). The next bouquet was SO bad that my mum refused them on the doorstep - the box that they were in was all bashed in down the side and they had no water in the water trough and so the flowers were all brown around the edges.
They looked like they had been in the back of a van with no water for a few days. I again emailed to complain and eventually someone responded and said without a photo they will do nothing. Customer services do not care, they are just thieves that take your money and supply very poor quality products. I will never use this company again and would strongly advise others to not use them too.
BARCELONA -- I would strongly advise against using this company. Sadly I used their service to send flowers to a colleague in Switzerland and unfortunately the flowers were not delivered due to the wrong surname being on the order. I know for certain I entered the correct surname at point of order and Floraqueen have stated I did not. After reading reviews online I can see this is a normal occurrence for this company. Poor communication and have outright refused to issue a refund as they state this was my mistake even though I have emphasized I entered the correct name. PLEASE DO NOT USE THIS COMPANY.
BARCELONA -- Even if the site seems OK don't get fooled. This firm is a scammer. I made an order of the flowers to be delivered in Luxembourg. It was not delivered at the date of delivery and I wasn't informed about it. Moreover when I checked the status on their site - it was "delivered". My Valentine's Day surprise was ruined! I learned it from the girl asking a few days later if she got anything or not, of course she didn't.
I wrote and called Floraqueen customer service many times, but no answer at all! Just full ignorance. They hide their call center number, I found it on Spanish blog sites it is: +34 932010015. I called it and kindly asked to solve the problem that they did. No apologies, no explanation why. They told they would call me but no one ever called me back! Result: Stay away from these scammers!!!!
TEXAS -- I ordered flowers and they were not delivered! I don't like being taken for a ride or feeling that I have been duped into buying something online. This delivery meant a lot to me and my family and this company has perfectly stole the moment. The status of my delivery says it is delivered - it is not! The tracking number is not valid!! There has been no response to emails at all. I feel stupid that I did not read reviews first. Please read this and take heed -Do not use this company.
I am going to be taking this up with my credit card company as I believe they have acted fraudulently - I am also going to take it a step further than that. Companies like this make me sick and I have had enough of business's taking advantage of sometimes vulnerable people. This is criminal and should be stopped!
BARCELONA -- Ordered a Christmas gift for a family friend in Madrid. I wish I had read the reviews before ordering. I spent 80 Euros and information on the order stated that item would be delivered before Christmas. Item was not delivered and I contacted customer service. I got a reply stating that they will get back to me. I have followed it up since and has not yet had any response. It's the 9th of January and I am still waiting for a reply. I will update this review if I receive any response from the company. From my experience the company standards are very poor and not reliable. I will update if the company contacts me with any credible information.
BARCALONA -- So embarrassing!! DO NOT USE THIS COMPANY!! I made an order for a flower delivery for Lisbon this Sunday to be delivered on the 24th. No flowers were delivered!!! 58€ wasted!! There was no indications that there would be any problems. I've read so many bad reviews about this company but still gave them a chance. Fool me once, shame on you... I'll never use this company again and I hope none of you reading this will. Unfortunately I didn't take the other bad reviews seriously!! It even says now that the flowers was delivered, which they are not.
The receiver lives in the middle of Lisbon and have never had problems getting anything delivered. The address is 100% correct and their system approved it. You can even Google the address and see the house on Google street view so there's no excuse. I've contacted the company twice via their website the last two days, and twice on FB today, no reply. I even provided them with the phone no. of my girlfriend, the receiver in Lisbon if there should be any problems with the delivery. No calls. Nice way to ruin a Christmas surprise!!
BARCELONA -- My experience with this company has been nothing less than appalling. I spent 50 euros on a bouquet of white roses and lilies and the delivered flowers were tiny, nearly dead, full of filler flowers, contained ZERO white roses, contained three small and pathetic PINK roses and a tiny quantity of lilies. I paid for a premium bouquet and got something through which was worse than something you could get for 5 euros from a supermarket. The quantity of incorrect and dead flowers was less than half what it should of been. The flowers look nothing like the photo on their website, you would laugh if you saw the comparison.
I am outraged that this company is still allowed to operate, they are a scam. I have requested to have a refund though Ania from their customer service team won't offer me more than a 30% VOUCHER for a next order! As if I or anyone else would ever use this company again after a first experience. Surely there should be some trading standards laws that apply against these people. DISGUSTING flowers and DISGUSTING customer service - stay away from this company and never buy from them.
I ordered flowers to be delivered in Romania on Friday 8/14, for delivery on Saturday 8/15. I was charged a "premium fee" for Saturday delivery, but they never arrived. An email to customer service got me a "we will look into it" reply late Saturday, but nothing after that and no delivery as of 8/18. My emails have since gone unanswered, including a request to cancel and refund the charge. It was processed on 8/17 despite there being no delivery or contact.
There is no phone number to call so you are left with an unresponsive email address and no other recourse but filing a fraud claim with the credit card issuing bank. Zero stars would be more appropriate. This is clearly a scam and should be avoided at all costs.
WEB ORDER -- I live in UK. My mother who lives in Australia had a fall and broke her hip. I ordered flowers to be delivered to her before 13.00. My brother left the hospital at 14.30 and the flowers had not been delivered. I contacted FloraQueen by email who took 2 days to answer to say they would check with the florist. 2 days later I had another email to say the flowers had been delivered as requested! I queried how they could have been delivered as requested if they had not been delivered before 13.00. I have received no reply to this.