I basically had a tradition of giving an orchid to my girlfriend on her birthday. One year she was away in a south American country as an exchange student. When the moment for giving her an orchid arrived, I was enchanted by the very well disposed webpage of Floraqueen, and the pictures of the 'sample' flowers they deal with. Getting down to the point, I put my hopes of surprising my girlfriend with her gift and making her happy on her birthday, and when she showed me the flower she received, I almost cried of the anger and frustration. In my heart, she deserved much more and at least what I thought I paid for.
Here is the picture so you can judge by yourselves. I just want to share my experience so any other romantic out there won't go through the sad experience of feeling scammed on such significant moments. I want to add that I actually upgraded my flower for the premium type. I can't imagine what it would be the standard. For me is just a numbers game, and the quality of an orchid in particular is given by the number of blossoms and buds. If you compare the pictures in those terms, you might understand my frustration. The picture on the left was the one on the website, the one on the right the one that was delivered.
I also want to add that I contacted customer service, and they said that the flower delivered corresponded to what I ordered. My belief is that this company simply outsource its services on any city they offer deliveries, and there is no quality control or whatsoever.
I was looking to give some flowers to my girlfriend that lives in Taiwan and found this website with some great flower sets and competitive prices. I was hesitant shopping with them after reading some reviews, but I decided to give them a shot. After ordering I followed up with an email and received a prompt reply. My girlfriend received notification about the delivery a day before, to confirm someone will be home. The flowers were delivered on time and as advertised.
I wasn't sure why others were complaining about their service, so I decided to write my own review. I've used FloraQueen twice already and will continue to use them for my international flower delivery service.
FRANCE -- I ordered some flowers for my mum in France for Mother's Day. They delivered half of the bunch of flowers that I ordered so I complained. There is no way to call them so you have to email them. Eventually (2 days later) someone bothered to reply and they agreed (after I had had to supply a picture of the rubbish flowers) that they would deliver a new bouquet (but 3 days later). The next bouquet was SO bad that my mum refused them on the doorstep - the box that they were in was all bashed in down the side and they had no water in the water trough and so the flowers were all brown around the edges.
They looked like they had been in the back of a van with no water for a few days. I again emailed to complain and eventually someone responded and said without a photo they will do nothing. Customer services do not care, they are just thieves that take your money and supply very poor quality products. I will never use this company again and would strongly advise others to not use them too.
BARCELONA -- I would strongly advise against using this company. Sadly I used their service to send flowers to a colleague in Switzerland and unfortunately the flowers were not delivered due to the wrong surname being on the order. I know for certain I entered the correct surname at point of order and Floraqueen have stated I did not. After reading reviews online I can see this is a normal occurrence for this company. Poor communication and have outright refused to issue a refund as they state this was my mistake even though I have emphasized I entered the correct name. PLEASE DO NOT USE THIS COMPANY.
BARCELONA -- Even if the site seems OK don't get fooled. This firm is a scammer. I made an order of the flowers to be delivered in Luxembourg. It was not delivered at the date of delivery and I wasn't informed about it. Moreover when I checked the status on their site - it was "delivered". My Valentine's Day surprise was ruined! I learned it from the girl asking a few days later if she got anything or not, of course she didn't.
I wrote and called Floraqueen customer service many times, but no answer at all! Just full ignorance. They hide their call center number, I found it on Spanish blog sites it is: +34 932010015. I called it and kindly asked to solve the problem that they did. No apologies, no explanation why. They told they would call me but no one ever called me back! Result: Stay away from these scammers!!!!
I purchased flower for international delivery. The flowers were not delivered because they did not have what I ordered: standard red roses... They offered me to deliver something else or refund my credit card. I requested a refund which they promised. I had to make another follow up a few days later to be told (in writing) that they will look into it and issue refund. Now 3 weeks after the purchase, still no refund. I contacted my credit card and contested the purchase and they are dealing with them now. Very disappointing. International flowers: never again!! For your own sake, be careful with FloraQueen...
NETHERLANDS -- This organization does not have a phone number or any other contact than a response mail box in their website. They operate on a franchisee model and the franchisees do not own responsibility at all. Most of the times they are not online connected or informed of the booking. For example, my order to Netherlands for 54 Euros was neither passed on to the Netherlands counterpart nor FloraQueen did deliver as promised. Repeated request on the status of delivery on their website says order delivered while recipient of my wishes did not receive even a phone call; forget the delivery of flowers and wine and cards.
Beware of FloraQueen and do not place orders till they inform you of their complete details of phone numbers and other valid details. Beware of net-based bogus shops.
Don't let Floraqueen spoil your surprise. Ordered 'precious purity' a beautiful white bouquet from Floraqueen.com site to be delivered before 13:00. Floraqueen Flowers arrived at 1900 - was willing to overlook this but... horrible orange bunch of flowers not resembling the bouquet from the site. Had paid extra for the deluxe version - it's the smallest bunch (not a bouquet) of flowers I've ever had delivered for nearly £60. The total on my order was £57 but a mysterious £1.02 was added to my bill. Have asked for clarification but no response received although they did respond to say they haven't received my previous mails - bank is now looking into this.
Check your statements after ordering from Floraqueen. Flowers sent not from a traditional florist but one specials end in funerals - and you could tell. Thanks Floraqueen!!! There is no number to call Floraqueen, only a messaging system that is frustrating and sometimes fails to work. Floraqueen are slow to respond and have said they have not receive any of the photos I have sent them of the disgraceful bunch of flowers that arrived. I am so frustrated by this company that I have sent all details and my efforts of correspondence to my bank to recall the money. I have now been in correspondence with Floraqueen for four days and am no nearer to an explanation or resolution.
BARCELONA -- My experience with this company has been nothing less than appalling. I spent 50 euros on a bouquet of white roses and lilies and the delivered flowers were tiny, nearly dead, full of filler flowers, contained ZERO white roses, contained three small and pathetic PINK roses and a tiny quantity of lilies. I paid for a premium bouquet and got something through which was worse than something you could get for 5 euros from a supermarket. The quantity of incorrect and dead flowers was less than half what it should of been. The flowers look nothing like the photo on their website, you would laugh if you saw the comparison.
I am outraged that this company is still allowed to operate, they are a scam. I have requested to have a refund though Ania from their customer service team won't offer me more than a 30% VOUCHER for a next order! As if I or anyone else would ever use this company again after a first experience. Surely there should be some trading standards laws that apply against these people. DISGUSTING flowers and DISGUSTING customer service - stay away from this company and never buy from them.