I was looking to give some flowers to my girlfriend that lives in Taiwan and found this website with some great flower sets and competitive prices. I was hesitant shopping with them after reading some reviews, but I decided to give the a shot. After ordering I followed up with an email and received a prompt reply. My girlfriend received notification about the delivery a day before, to confirm someone will be home. The flowers were delivered on time and as advertised.
I wasn't sure why others were complaining about their service, so I decided to write my own review. I've used FloraQueen twice already and will continue to use them for my international flower delivery service.
BARCELONA -- Even if the site seems OK don't get fooled. This firm is a scammer. I made an order of the flowers to be delivered in Luxembourg. It was not delivered at the date of delivery and I wasn't informed about it. Moreover when I checked the status on their site - it was "delivered". My Valentine's Day surprise was ruined!
I learned it from the girl asking a few days later if she got anything or not, of course she didn't.I wrote and called Floraqueen customer service many times, but no answer at all! Just full ignorance. They hide their call center number I found it on Spanish blog sites it is: +34 932010015. I called it and kindly asked to solve the problem that they did. No apologies, no explanation why.,They told they would call me but no one ever called me back!
Result: Stay away from these scammers!!!!
NETHERLANDS -- This organization does not have a phone number or any other contact than a response mail box in their website. They operate on a franchisee model and the franchisees do not own responsibility at all.
Most of the times they are not online connected or informed of the booking. For example, my order to Netherlands for 54 Euros was neither passed on to the Netherlands counterpart nor FloraQueen did deliver as promised.
Repeated request on the status of delivery on their website says order delivered while recipient of my wishes did not receive even a phone call; forget the delivery of flowers and wine and cards.
Beware of FloraQueen and do not place orders till they inform you of their complete details of phone numbers and others valid details. Beware of Netbased bogus shops.
FRANCE -- I ordered some flowers for my Mum in France for Mother's Day. They delivered half of the bunch of flowers that I ordered so I complained. There is no way to call them so you have to email them. Eventually (2days later) someone bothered to reply and they agreed (after I had had to supply a picture of the rubbish flowers) that they would deliver a new bouquet(but 3 days later). The next bouquet was SO bad that my mum refused them on the doorstep -the box that they were in was all bashed in down the side and they had no water in the water trough and so the flowers were all brown around the edges-they looked like they had been in the back of a van with no water for a few days. I again emailed to complain and eventually someone responded and said without a photo they will do nothing. Customer services do not care, they are just thieves that take your money and supply very poor quality products. I will never use this company again and would strongly advise others to not use them too.
BARCELONA -- I would strongly advise against using this company.
Sadly I used their service to send flowers to a colleague in Switzerland and unfortunately the flowers were not delivered due to the wrong surname being on the order.
I know for certain I entered the correct surname at point of order and Floraqueen have stated I did not. After reading reviews online I can see this is a normal occurrence for this company.
Poor communication and have outright refused to issue a refund as they state this was my mistake even though I have emphasized I entered the correct name.
PLEASE DO NOT USE THIS COMPANY.
I purchased flower for international delivery. The flowers were not delivered because they did not have what I ordered: standard red roses...
They offered me to deliver something else or refund my credit card.
I requested a refund which they promised. I had to make another follow up a few days later to be told (in writing) that they will will look into it and issue refund.
now 3 weeks after the purchase, still no refund. I contacted my credit card and contested the purchase and they are dealing with them now.
Very disappointing.. International flowers: never again!!
For your own sake, be careful with Flora Queen...
Don't let Floraqueen spoil your surprise
Ordered 'precious purity a beautiful white bouquet from Floraqueen.com site to be delivered before 13:00:
Floraqueen Flowers arrived at 1900 -was willing to overlook this but ......
Horrible orange bunch of flowers not resembling the bouquet from the site
Had paid extra for the deluxe version -it's the smallest bunch (not a bouquet) of flowers I've ever had delivered for nearly £60
The total on my order was £57 but a mysterious £1.02 was added to my bill have asked for clarification but no response received although they did respond to say they haven't received my previous mails -bank is now looking into this . Check your statements after ordering from Floraqueen
Flowers sent not from a traditional florist but one specials end in funerals -and you could tell thanks Floraqueen!!!
There is no number to call Floraqueen only a messaging system that is frustrating and sometimes fails to work- Floraqueen are slow to respond and have said they have not receive any of the photos I have sent them of the disgraceful bunch of flowers that arrived
I am so frustrated by this company that I have sent all details and my efforts of correspondence to my bank to recall the money. I have now been in correspondence with Floraqueen for four days and am no nearer to an explanation or resolution
NICE, FRANCE -- I was a first time- customer and very nervous to use my credit card to arrange something like a delivery of flowers on line - whom I don't know how credible or trustworthy this FLORAQUEEN is - but the need for me to send a flower to my beloved sister whom I never seen for 13 years is badly important - So I decided to take a big step of - finding an online flower shop company that can deliver a flower to my sis who lives in Nice, France. I found FLORAQUEEN on line - It was my sister birthday on June 5 (2013) I order online - a flowering pot - named Stylish delight - anthurium - making sure it will be delivered on the exact day of her birthday. Boy, I was wrong of my negative feeling - my sister phoned me the very day on her birthday - she received the flower @ 1500 hrs. NICE, FRANCE time - when the doorbell rings its the delivery man on her door step - handling a very nice pot of flower - it didn't only give a smile on her face but tears flowed on her cheeks- tears of joy - to remind her she been love all the time- across the miles away from where we are. I SALUTE YOU FLORAQUEEN_ THANK A YOU A MIILION!
Melissa of VANCOUVER, BC CANADA