TEXAS -- It was flowers to a very special person. Flowers, large teddy bear, and a birthday card. The delivery was made by a local flower shop in Mexico. The flowers delivered was in no way the same as illustrated in the website. The teddy bear and the birthday card were not delivered. The delivery person stated that only the flowers were ordered by FloraQueen. A day later, a small teddy (ordered a large) was delivered. Again asked about the birthday card... nothing.
The result were flowers not as ordered, small-size teddy bear ($10), and a note (birthday card, $6) written by a first grader on a white piece of paper. I wish I had the ability to show the pictures of the items received to prove my point.
CHESTER, VIRGINIA -- I ordered a gift basket through Floraqueen.com on January 10 to be delivered on January 16 in Germany. I got the order confirmation and everything seemed to be in order. On January 13, I was advised by email that the order was changed due to an out of stock item. I was also asked to rate customer service if I was satisfied or not satisfied. I answered that I was not and advised Floraqueen to cancel the order if the item I ordered is not available.
A day later, I was informed that they had process the order and they could not contact me over the phone because of the time difference between Europe and the US. I was also offered a 25% voucher for my next order as compensation for my inconvenience and I was advised that the package was delivered.
Upon checking with the recipient through a third party, I was told that the package arrived on the 17th, a day later, as the requested date and 3 days later than the posted day. Several emails between myself and Floraqueen (Mario) resulted in nothing but pointing out that they have the right to change the product with a similar product. I was not contacted in a timely fashion to asked me if I wanted the substitute. Customers have no recourse to contact Floraqueen over the phone. All communications are driven by them. This is not the kind of customer service I had expected. This was the first and the last time of using Floraqueen.
SPAIN -- Avoid this site at all cost. I ordered £68 worth of flowers for a birthday gift. The size of the bunch was so small compared to what was on the site as well as completely different flowers. I could have purchased better flowers from a petrol garage. To say I was disappoint is an understatement. Could not reach customer service by phone so I complained via the site. Took them 3 weeks to acknowledge they were not as described then offered me 30% off my next order when the site had 20% so only offered 10% really. I told them I would not have the flowers if they gave them to me for free. Their company should be closed down. Stick with Interflora.
I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both options.
If you are an international company and take orders from the world you need to do a better try to make deliveries. Flowers are perishable and you cannot just send them back to a delivery company warehouse and let it sit there for 3 days before they decide to open. This is nothing short of a fraud to me. Avoid this company at all costs.
LONDON -- Stick with Interflora. This company is a joke. There is no customer service number and no one answers emails. My mom's birthday flowers failed to be delivered and my local contact received a message saying there was a problem with the address... there wasn't. The address was correct. My order online was showing as 'delivered' when it had not been. No solution offered. No one called to sort out the delivery. Radio silence! I am completely unable to get in touch with anyone from the company. They have no number and do not answer emails. These people are scam artists. I have no idea where the flowers are or if I will get my money back.
An absolutely joke of a business. Worst yet my brother's wedding flowers & champagne are ordered with them and due to be delivered next week. I am sick with worry that they will not turn up either. What a disgrace this company is. DO NOT USE THEM UNDER ANY CIRCUMSTANCE!
SAN DIEGO, CALIFORNIA -- It is a scam. DON'T USE THIS COMPANY. My aunt passed away in Israel, I could not attend, so I sent flowers. I provided my cousin's phone number and address. They claim that both are wrong, and there are no such phone number and address. I am talking to my cousin every day on a phone — how come I can reach her and they can't. The employee's name Ali and Mario give me a lip service in their emails and the company refuses to reimburse me. A funeral was 12 days ago, but flowers have never been delivered. Don't waste your money! The founder/CEO's name is Alon Shamai Pupkin - he should be ashamed of his company practices!
UK -- Please don't order from these people. My flowers never arrived. I then emailed to complain and they said my flowers are in a depot 100 km away from the delivery address. They also would not make another delivery attempt. Above all, nobody left a failed delivery note so nobody was aware anybody tried to deliver. I only found out about the failed delivery AFTER I complained to them. The flowers are now rotting in a dept 100 km away.
They denied all of the above but I have the proof in my email account. The customer service does not help you and the telephone number for the courier does not work. The customer service agent is different every time and they just give excuses over and over again. Worst experience of my life in all regards.
BARCELONA -- This kind of companies should just disappear. Managers probably don't care at all about the service they provide and just pay badly their own employees, who don't give crap about their job. That said, my experience: 8th anniversary with my wife, flowers leave Floraqueen's office and 12 hours later, no update. Floraqueen does nothing.
Two tickets on website, Floraqueen does nothing. I believe their ticketing doesn't even work until you've paid. I call past 5, no response. I have to call to delivery company. They lost my package. Floraqueen has no idea, of course. Their service is to put flowers in a box. Delivery on time? Who paid for us to take care of that? OH, IT'S 50% OF YOUR GODDAMN JOB AND OF COURSE YOU'RE CHARGING FOR IT!
Another 2 tickets the day after, stating no delivery was made. No response 4 hours later. I have to call AGAIN to a 902 (paid) number: apathy and not a single apology. They don't even acknowledge anything or know what happened, and they say they need to study the case. Really I hope you close business at the earliest. Will update on the pain that I foresee it's going to be to recover my money. Such a bad decision. Don't chose them.
VANCOUVER -- I ordered the flower delivery for my daughter's birthday. She lives in Australia. After I placed the order, I googled customer reviews and 90 percent of them were negative. I was stressing out whole day thinking that the flowers will not be delivered or will be of poor quality. The flowers were delivered to her on her birthday morning and were fresh and beautiful And made her feel happy and loved. Also my boyfriend always used Flora Queen to deliver flowers in Europe and was always on time and good quality 100 percent of the time. The only minus perhaps - they are a bit pricey.
BARCELONA -- I'm a man of impulse and have a very special friend (a bestie) who lives in Gozo an island just off Malta. She's very special to me so I got paid and I thought I'd order her some "blooms" as we call them in London to cheer her up. I've never done this before so I went for FloraQueen and must say I was worried as Gozo is tiny a mere spec on a map. So I ordered away and set a delivery date of two days hence and it was to go to her favorite bar.
Well on the day they were due to arrive they arrived and was she (Jo) pleased!!! Over the moon not just with my gesture but at the size and quality!! She even said the chocolates were lovely too! So for international deliveries you cannot beat FloraQueen and I will certainly be using the services again and would highly recommend.