BARCELONA -- I ordered flowers, chocolates, and a vase to be delivered for my daughter's 21st birthday in February 2016. Floraqueen were given three phone numbers to contact in case of a problem. The delivery did not happen as the company claimed an incorrect address had been given.
After a few irate emails I was informed the courier had printed the delivery address incorrectly and would attempt delivery three days after the arranged date!!! I was offered 40% off my next order as compensation. I did not accept this and demanded a refund. I have not heard from Floraqueen since. Almost three weeks have passed!! Floraqueen are a useless company with horrendous reviews. I wish I had seen them before ordering. DO NOT USE THIS COMPANY.
TEXAS -- I ordered flowers and they were not delivered! I don't like being taken for a ride or feeling that I have been duped into buying something online. This delivery meant a lot to me and my family and this company has perfectly stole the moment. The status of my delivery says it is delivered - it is not! The tracking number is not valid!! There has been no response to emails at all. I feel stupid that I did not read reviews first. Please read this and take heed -Do not use this company.
I am going to be taking this up with my credit card company as I believe they have acted fraudulently - I am also going to take it a step further than that. Companies like this make me sick and I have had enough of business's taking advantage of sometimes vulnerable people. This is criminal and should be stopped!
They are either blind or stupid. I got a PayPal transaction ID but nothing from them. After contacting, they said there is no order, so I provided the PayPal transaction ID and they still can't find it! Ridiculous!!! I had death in the family. My family needs support abroad with flowers. These people are NOT RELIABLE! Please do not use them. This business needs to be shut down for good! P.S. I tried calling them... Automatic system said to press 1 if I want to speak in English, so I did. A guy picks up, says something in Spanish. I say Hello, and you know what he did? He hung up. Yes, he did. Again, DO NOT USE.
I ordered some flowers for my family while they were away for holiday in Spain. It did not get delivered and I got an email saying the address is not full. I asked what information was missing but no one replied me for like a week. They also had the recipient's and my phone numbers to call for directions, but never bothered as it was not a Spanish number. Only later I noticed I still got charged for it.
Emailed them again, just to get an answer saying they don't take responsibility for not delivering if the address is incorrect. Still not sure what's wrong with the address as my family managed to find it, don't see why a local driver couldn't. Do not order from this company, they don't respect their clients and customer service is horrendous.
BARCELONA -- Ordered a Christmas gift for a family friend in Madrid. I wish I had read the reviews before ordering. I spent 80 Euros and information on the order stated that item would be delivered before Christmas. Item was not delivered and I contacted customer service. I got a reply stating that they will get back to me. I have followed it up since and has not yet had any response. It's the 9th of January and I am still waiting for a reply. I will update this review if I receive any response from the company. From my experience the company standards are very poor and not reliable. I will update if the company contacts me with any credible information.
BARCALONA -- So embarrassing!! DO NOT USE THIS COMPANY!! I made an order for a flower delivery for Lisbon this Sunday to be delivered on the 24th. No flowers were delivered!!! 58€ wasted!! There was no indications that there would be any problems. I've read so many bad reviews about this company but still gave them a chance. Fool me once, shame on you... I'll never use this company again and I hope none of you reading this will. Unfortunately I didn't take the other bad reviews seriously!! It even says now that the flowers was delivered, which they are not.
The receiver lives in the middle of Lisbon and have never had problems getting anything delivered. The address is 100% correct and their system approved it. You can even Google the address and see the house on Google street view so there's no excuse. I've contacted the company twice via their website the last two days, and twice on FB today, no reply. I even provided them with the phone no. of my girlfriend, the receiver in Lisbon if there should be any problems with the delivery. No calls. Nice way to ruin a Christmas surprise!!
BARCELONA -- My experience with this company has been nothing less than appalling. I spent 50 euros on a bouquet of white roses and lilies and the delivered flowers were tiny, nearly dead, full of filler flowers, contained ZERO white roses, contained three small and pathetic PINK roses and a tiny quantity of lilies. I paid for a premium bouquet and got something through which was worse than something you could get for 5 euros from a supermarket. The quantity of incorrect and dead flowers was less than half what it should of been. The flowers look nothing like the photo on their website, you would laugh if you saw the comparison.
I am outraged that this company is still allowed to operate, they are a scam. I have requested to have a refund though Ania from their customer service team won't offer me more than a 30% VOUCHER for a next order! As if I or anyone else would ever use this company again after a first experience. Surely there should be some trading standards laws that apply against these people. DISGUSTING flowers and DISGUSTING customer service - stay away from this company and never buy from them.
I ordered flowers to be delivered in Romania on Friday 8/14, for delivery on Saturday 8/15. I was charged a "premium fee" for Saturday delivery, but they never arrived. An email to customer service got me a "we will look into it" reply late Saturday, but nothing after that and no delivery as of 8/18. My emails have since gone unanswered, including a request to cancel and refund the charge. It was processed on 8/17 despite there being no delivery or contact.
There is no phone number to call so you are left with an unresponsive email address and no other recourse but filing a fraud claim with the credit card issuing bank. Zero stars would be more appropriate. This is clearly a scam and should be avoided at all costs.
WEB ORDER -- I live in UK. My mother who lives in Australia had a fall and broke her hip. I ordered flowers to be delivered to her before 13.00. My brother left the hospital at 14.30 and the flowers had not been delivered. I contacted FloraQueen by email who took 2 days to answer to say they would check with the florist. 2 days later I had another email to say the flowers had been delivered as requested! I queried how they could have been delivered as requested if they had not been delivered before 13.00. I have received no reply to this.
BARCELONA -- Embarrassing! DO NOT USE THIS COMPANY! I made an order for a flower delivery for Catania 2 March for delivery 4 March (birthday of my mum). Flowers delivered 6 March. Force my mum to stay at home for 3 days. Not was enough - quality of flowers was less of **. 70€ wasted!! Customers service ridiculous. 7 email. Disgusting flowers and disgusting customer service. No excuses. 20% of discount in new order. Ahahaha... I try to put feedback negative on site, but system of site permitted only positive feedback. DO NOT USE THIS COMPANY.