This company is horrible. Don't order from them. I ordered 6 red roses and 6 yellow roses to signify romantic love and friendship. They delivered 6 red roses and 6 ugly wilted orange roses. I asked for refund for this terrible order and they told me to get stuffed. They said if "slight" difference from the order and actual delivery too bad, but this was completely different and inferior.
Their customer service is also horrible. They simply don't care. I had made previous order for 12 red roses with chocolates but they didn't deliver the chocolates. I will never order from them again and suggest you find an alternative. Funny thing is, though their rating is 5.9 / 10 stars if you go to their website you only can see 5 star 10/10 reviews. Terrible company. Avoid at all costs.
PERPIGNAN -- Hey FloraQueen: International Flower Delivery! Shout out to you for mucking up our mother's day in a glorious and creative array of different ways! Not only did you flat-out fail to deliver the roses to my mum (which I arranged to be delivered several days early so make sure they got there by Sunday) and never contacted me to let me know...but you then refused to issue a refund...then tried to deny that I included the street name in the address (I have the order confirmation to prove it)...then refused to liaise with the courier and suggested I contact them by phone or snail mail in France. (I live in New York.)
But my mum got the flowers eventually! She just had to go pick up the flowers HERSELF on Monday, having missed mother's day…only to find you had put the address on the base of the box, so the flowers were stored upside down, all scrunched and squished. Ingenious! I think the $75 was worth it for the comedy of errors you put on. #Youhadonejob #nailedit
TEXAS -- It was flowers to a very special person. Flowers, large teddy bear, and a birthday card. The delivery was made by a local flower shop in Mexico. The flowers delivered was in no way the same as illustrated in the website. The teddy bear and the birthday card were not delivered. The delivery person stated that only the flowers were ordered by FloraQueen. A day later, a small teddy (ordered a large) was delivered. Again asked about the birthday card... nothing.
The result were flowers not as ordered, small-size teddy bear ($10), and a note (birthday card, $6) written by a first grader on a white piece of paper. I wish I had the ability to show the pictures of the items received to prove my point.
ONLINE -- I ordered for a special date flowers 1.5 week in advance. The flowers didn't arrive. After an inquiry, they apologized the delay and promised to deliver a week later. But also after 2 weeks nothing arrived. After a second inquiry, it was told to me without any further reason that they will deliver at the end of the week. Nothing happened. I am totally frustrated and would never order again by this company.
FRANCE -- I ordered expensive flowers to be delivered from this company to France. They did not arrive as scheduled and I was informed (after providing the company with the same information several times) that they would not arrive until two days later! The contact I have had with their representatives has been unbelievably poor. Do NOT risk using this company, they are expensive, unreliable and totally incompetent.
PERPIGNAN -- Dear FloraQueen International Flower Delivery...thank you for providing my beloved daughter in NYC and I with the bonding experience of counting the ways in which you failed to deliver the Mother's Day flowers she sent me 🌹. No address given to the courier, denying no address, not calling any of the contact numbers, dumping them at a package store in an industrial wasteland in France and - la piece de resistance (discovered when I drove to industrial wasteland to get them) - packing them upside down so their 3 day journey of lostness was face down. #don'tgothere https://www.floraqueen.com/international-flower-delivery
SPAIN -- I really wish I could write a positive review of this business. I paid extra online to have the mothers' day flowers delivered to my mom on Saturday the 13th. It's the 15th, 4 pm in my country, and my mother hasn't received any flowers, no one will e-mail me back from customer service on a timely manner, and there is absolutely NO phone contact for me to reach out. So frustrating! Completely spoils the celebration and experience for my mom. I'm so upset! This was my first and last time using this company.
I ordered flowers for my mother to be delivered overseas for her birthday. I also ordered a box of chocolates, a vase, and a special card to go with the flowers. She did not receive anything but the flowers. I contacted FloraQueen about it and asked for a refund. Their reply was that "The florist confirmed those items were delivered." Well, they were not, and I am still waiting for an explanation as to why I am being doubted and why I have not received a refund for the missing items.
SPAIN -- Never never use this company again. I sent for flowers to my sister in law after a stay in hospital. They have taken my money off me. Said they couldn't find the address but I gave all the right address, phone no. email. Never heard anything until today and told it wasn't their fault and they will not reimburse me. I am disgusted with them and advise everyone never to use this company again!!!
I basically had a tradition of giving an orchid to my girlfriend on her birthday. One year she was away in a south American country as an exchange student. When the moment for giving her an orchid arrived, I was enchanted by the very well disposed webpage of Floraqueen, and the pictures of the 'sample' flowers they deal with. Getting down to the point, I put my hopes of surprising my girlfriend with her gift and making her happy on her birthday, and when she showed me the flower she received, I almost cried of the anger and frustration. In my heart, she deserved much more and at least what I thought I paid for.
Here is the picture so you can judge by yourselves. I just want to share my experience so any other romantic out there won't go through the sad experience of feeling scammed on such significant moments. I want to add that I actually upgraded my flower for the premium type. I can't imagine what it would be the standard. For me is just a numbers game, and the quality of an orchid in particular is given by the number of blossoms and buds. If you compare the pictures in those terms, you might understand my frustration. The picture on the left was the one on the website, the one on the right the one that was delivered.
I also want to add that I contacted customer service, and they said that the flower delivered corresponded to what I ordered. My belief is that this company simply outsource its services on any city they offer deliveries, and there is no quality control or whatsoever.