PERPIGNAN -- Hey FloraQueen: International Flower Delivery! Shout out to you for mucking up our mother's day in a glorious and creative array of different ways! Not only did you flat-out fail to deliver the roses to my mum (which I arranged to be delivered several days early so make sure they got there by Sunday) and never contacted me to let me know...but you then refused to issue a refund...then tried to deny that I included the street name in the address (I have the order confirmation to prove it)...then refused to liaise with the courier and suggested I contact them by phone or snail mail in France. (I live in New York.)
But my mum got the flowers eventually! She just had to go pick up the flowers HERSELF on Monday, having missed mother's day…only to find you had put the address on the base of the box, so the flowers were stored upside down, all scrunched and squished. Ingenious! I think the $75 was worth it for the comedy of errors you put on. #Youhadonejob #nailedit
SAN DIEGO, CALIFORNIA -- It is a scam. DON'T USE THIS COMPANY. My aunt passed away in Israel, I could not attend, so I sent flowers. I provided my cousin's phone number and address. They claim that both are wrong, and there are no such phone number and address. I am talking to my cousin every day on a phone — how come I can reach her and they can't. The employee's name Ali and Mario give me a lip service in their emails and the company refuses to reimburse me. A funeral was 12 days ago, but flowers have never been delivered. Don't waste your money! The founder/CEO's name is Alon Shamai Pupkin - he should be ashamed of his company practices!
ONLINE -- I ordered for a special date flowers 1.5 week in advance. The flowers didn't arrive. After an inquiry, they apologized the delay and promised to deliver a week later. But also after 2 weeks nothing arrived. After a second inquiry, it was told to me without any further reason that they will deliver at the end of the week. Nothing happened. I am totally frustrated and would never order again by this company.
FRANCE -- I ordered expensive flowers to be delivered from this company to France. They did not arrive as scheduled and I was informed (after providing the company with the same information several times) that they would not arrive until two days later! The contact I have had with their representatives has been unbelievably poor. Do NOT risk using this company, they are expensive, unreliable and totally incompetent.
PERPIGNAN -- Dear FloraQueen International Flower Delivery...thank you for providing my beloved daughter in NYC and I with the bonding experience of counting the ways in which you failed to deliver the Mother's Day flowers she sent me 🌹. No address given to the courier, denying no address, not calling any of the contact numbers, dumping them at a package store in an industrial wasteland in France and - la piece de resistance (discovered when I drove to industrial wasteland to get them) - packing them upside down so their 3 day journey of lostness was face down. #don'tgothere https://www.floraqueen.com/international-flower-delivery
SPAIN -- I really wish I could write a positive review of this business. I paid extra online to have the mothers' day flowers delivered to my mom on Saturday the 13th. It's the 15th, 4 pm in my country, and my mother hasn't received any flowers, no one will e-mail me back from customer service on a timely manner, and there is absolutely NO phone contact for me to reach out. So frustrating! Completely spoils the celebration and experience for my mom. I'm so upset! This was my first and last time using this company.
I ordered flowers for my mother to be delivered overseas for her birthday. I also ordered a box of chocolates, a vase, and a special card to go with the flowers. She did not receive anything but the flowers. I contacted FloraQueen about it and asked for a refund. Their reply was that "The florist confirmed those items were delivered." Well, they were not, and I am still waiting for an explanation as to why I am being doubted and why I have not received a refund for the missing items.
SPAIN -- Never never use this company again. I sent for flowers to my sister in law after a stay in hospital. They have taken my money off me. Said they couldn't find the address but I gave all the right address, phone no. email. Never heard anything until today and told it wasn't their fault and they will not reimburse me. I am disgusted with them and advise everyone never to use this company again!!!
UK -- I ordered one single red rose set in an arrangement for a friends 60th birthday and xmas present. What arrived was just one rose that had been sprayed all over with silver. It hrs after delivery was not set in any arrangement. The cost was £25.00. My friends visited last weekend and told me about this. I complained and was told that I could have got a refund if I had asked up to 48 hrs after delivery. Absolutely disgusted. The company needs some sort of social media message to put it out of business.