INTERNATIONAL -- Sending sympathy flowers from US to Ostend, Belgium after a funeral, FloraQueen was bad. The widow had just moved, unbeknownst to me, to assisted living, but still in Ostend. FloraQueen would only hold the flowers and not redeliver when I got an updated address. Nor give me a special price on fresh flowers, nor give me a rebate. I had to find another florist. So then, I had to pay double to get flowers to Belgium. This is not good (Don't go by the rave reviews on the FloraQueen site. I won't darken their door again, trust me).
I order roses for Valentine's Day for my wife working in Luxembourg. Night before I got an email saying technical difficulties and is it ok to deliver the 15th of Feb. Had no choice but to accept. No delivery the 15th either so I contacted and was offered a full refund which would be in my account in 7 days max, it's now the 9th of March. No refund. Nothing. They took 79.90GBP and they are not giving it back. Disgusted.
ONLINE -- I ordered for a special date flowers 1.5 week in advance. The flowers didn't arrive. After an inquiry, they apologized the delay and promised to deliver a week later. But also after 2 weeks nothing arrived. After a second inquiry, it was told to me without any further reason that they will deliver at the end of the week. Nothing happened. I am totally frustrated and would never order again by this company.
FRANCE -- I ordered expensive flowers to be delivered from this company to France. They did not arrive as scheduled and I was informed (after providing the company with the same information several times) that they would not arrive until two days later! The contact I have had with their representatives has been unbelievably poor. Do NOT risk using this company, they are expensive, unreliable and totally incompetent.
SPAIN -- I live in United States and I wanted to surprise my mother who lives in Spain, for Mother's Day. So I paid with two months in advance for a nice bouquet of flowers to be delivered on Mother's day. The flowers arrived 5 days later and no even close to what a paid for.
BARCELONA -- I ordered flowers, chocolates, and a vase to be delivered for my daughter's 21st birthday in February 2016. Floraqueen were given three phone numbers to contact in case of a problem. The delivery did not happen as the company claimed an incorrect address had been given.
After a few irate emails I was informed the courier had printed the delivery address incorrectly and would attempt delivery three days after the arranged date!!! I was offered 40% off my next order as compensation. I did not accept this and demanded a refund. I have not heard from Floraqueen since. Almost three weeks have passed!! Floraqueen are a useless company with horrendous reviews. I wish I had seen them before ordering. DO NOT USE THIS COMPANY.
CHESTER, VIRGINIA -- I ordered a gift basket through Floraqueen.com on January 10 to be delivered on January 16 in Germany. I got the order confirmation and everything seemed to be in order. On January 13, I was advised by email that the order was changed due to an out of stock item. I was also asked to rate customer service if I was satisfied or not satisfied. I answered that I was not and advised Floraqueen to cancel the order if the item I ordered is not available.
A day later, I was informed that they had process the order and they could not contact me over the phone because of the time difference between Europe and the US. I was also offered a 25% voucher for my next order as compensation for my inconvenience and I was advised that the package was delivered.
Upon checking with the recipient through a third party, I was told that the package arrived on the 17th, a day later, as the requested date and 3 days later than the posted day. Several emails between myself and Floraqueen (Mario) resulted in nothing but pointing out that they have the right to change the product with a similar product. I was not contacted in a timely fashion to asked me if I wanted the substitute. Customers have no recourse to contact Floraqueen over the phone. All communications are driven by them. This is not the kind of customer service I had expected. This was the first and the last time of using Floraqueen.
SPAIN -- Avoid this site at all cost. I ordered £68 worth of flowers for a birthday gift. The size of the bunch was so small compared to what was on the site as well as completely different flowers. I could have purchased better flowers from a petrol garage. To say I was disappoint is an understatement. Could not reach customer service by phone so I complained via the site. Took them 3 weeks to acknowledge they were not as described then offered me 30% off my next order when the site had 20% so only offered 10% really. I told them I would not have the flowers if they gave them to me for free. Their company should be closed down. Stick with Interflora.
I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both options.
If you are an international company and take orders from the world you need to do a better try to make deliveries. Flowers are perishable and you cannot just send them back to a delivery company warehouse and let it sit there for 3 days before they decide to open. This is nothing short of a fraud to me. Avoid this company at all costs.