Floraqueen Consumer Reviews - Page 2

BARCELONA, FLORIDA -- I've should checked reviews out of their website before ordering. What a silly mistake I made. I was impressed with beautiful compositions. I'd really wish my Mom could have received those pretty flowers they're advertising, not a cheap crap from drug store. It's a most painful part. I hope picture below will be helpful.

I ordered flowers the week before Valentines Day. FloraQueen never delivered or attempted to deliver these flowers. I filed multiple complaints but their customer service ignored me. Additionally, they placed multiple fraudulent charges on my credit card. I now have to change my credit card information to prevent them from taking more money. I strongly recommend avoiding this business. Do not give them your credit card information.

LISBON -- Quite simply appalling. The flowers were ordered for our wedding anniversary but not delivered. At time of order I provided my email, the mobile number of my wife and my own. As it was a Saturday we went for our anniversary lunch and were away when they tried to deliver. We were not contacted by email nor mobile to advise that there was a delivery problem. Nor incidentally was a note left in our letter box. Their web site states that FloraQueen uses local suppliers who realize their clients may not be at home and will use the provided email/mobile numbers to schedule a new delivery time. This did not happen.

I tried phoning Customer Service but obtained a recorded message in Spanish directing me to their web site. The responses from my many messages to them show that Customer Service is there not to solve problems but to avoid any liability to FloraQueen.

Three days later my wife still has not received her flowers. I have been told that as we were not at home when they tried to deliver we are not entitled to a refund from FloraQueen. This is despite their web site displaying a 100% guarantee refund logo. They ignore my repeated requests to explain why they did not contact me by email or mobile to schedule a new delivery time. In fact the local florist told me that FloraQueen did not provide them with my email and both mobile numbers provided to them had the last three digits missing.

I realize that sometimes things go wrong but a company with high standards will ensure these issues are resolved promptly. Not FloraQueen who have provided responses which are designed to escape responsibility and failed totally to try and resolve the issue. This is simply a company that has to be avoided.
 

Flowers were ordered for the openingsnight of my daughter's new business. All was well until 13h11 when I suddenly got a mail saying that I had to give a Spanish telephone number instead of the one I gave on the order form.
My daughter doesn't have a Spanish number yet.
Then we got a mail with a dead link and confusing information that the address and/or contact details were incorrect. My daughter has ordered several items for her new shop and none of the involved companies have "lost" their way so the address is correct.
An extremely impolite and unhelpful Monica told us, to tell our daughter, to go and pick up her flowers herself at the warehouse of the transport company, one hour drive away!
Because the transport company MRW Spain can only call local numbers the contact details were considered incorrect!
We are almost 2020 and this is Europe!
On top of that she said it was delivery policy and that they could do nothing about it and that we wouldn't get a refund, ending the mail with “sorry”!
So on the opening night no flowers will be delivered, instead they are laying somewhere in a warehouse from the transport company MRW Spain because the given phone number is not a local one or the driver never went to deliver the flowers!
After a negative review in "trustpilot" we got a mail from them, saying that they will "take up the issue withe the florist". They gave us a link only mentioning the town were the flowers had to be delivered and asked us to confirm the delivery address!
A very transparent way of showing that they are not going to do anything about it. Afterwards all went quiet.
We are utterly disappointed in the lack of any kind of service, non delivery of the flowers and the transparent way of telling us to f..k off!

BARCELONA -- Quite simply appalling. The flowers were ordered for our wedding anniversary but not delivered. At time of order I provided my email, the mobile number of my wife and my own. As it was a Saturday we went for our anniversary lunch and were away when they tried to deliver. We were not contacted by email nor mobile to advise that there was a delivery problem. Nor incidentally was a note left in our letter box. Their web site states that FloraQueen uses local suppliers who realize their clients may not be at home and will use the provided email/mobile numbers to schedule a new delivery time. This did not happen.

I tried phoning Customer Service but obtained a recorded message in Spanish directing me to their web site. The responses from my many messages to them show that Customer Service is there not to solve problems but to avoid any liability to FloraQueen. Three days later my wife still has not received her flowers. I have been told that as we were not at home when they tried to deliver we are not entitled to a refund from FloraQueen. This is despite their website displaying a 100% guarantee refund logo. They ignore my repeated requests to explain why they did not contact me by email or mobile to schedule a new delivery time. In fact the local florist told me that FloraQueen did not provide them with my email and both mobile numbers provided to them had the last three digits missing.

I realize that sometimes things go wrong but a company with high standards will ensure these issues are resolved promptly. Not FloraQueen who have provided responses which are designed to escape responsibility and failed totally to try and resolve the issue. This is simply a company that has to be avoided.

CHESTER, VIRGINIA -- I ordered a gift basket through Floraqueen.com on January 10 to be delivered on January 16 in Germany. I got the order confirmation and everything seemed to be in order. On January 13, I was advised by email that the order was changed due to an out of stock item. I was also asked to rate customer service if I was satisfied or not satisfied. I answered that I was not and advised Floraqueen to cancel the order if the item I ordered is not available.

A day later, I was informed that they had process the order and they could not contact me over the phone because of the time difference between Europe and the US. I was also offered a 25% voucher for my next order as compensation for my inconvenience and I was advised that the package was delivered.

Upon checking with the recipient through a third party, I was told that the package arrived on the 17th, a day later, as the requested date and 3 days later than the posted day. Several emails between myself and Floraqueen (Mario) resulted in nothing but pointing out that they have the right to change the product with a similar product. I was not contacted in a timely fashion to asked me if I wanted the substitute. Customers have no recourse to contact Floraqueen over the phone. All communications are driven by them. This is not the kind of customer service I had expected. This was the first and the last time of using Floraqueen.

SPAIN -- Avoid this site at all cost. I ordered £68 worth of flowers for a birthday gift. The size of the bunch was so small compared to what was on the site as well as completely different flowers. I could have purchased better flowers from a petrol garage. To say I was disappoint is an understatement. Could not reach customer service by phone so I complained via the site. Took them 3 weeks to acknowledge they were not as described then offered me 30% off my next order when the site had 20% so only offered 10% really. I told them I would not have the flowers if they gave them to me for free. Their company should be closed down. Stick with Interflora.

I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both options.

If you are an international company and take orders from the world you need to do a better try to make deliveries. Flowers are perishable and you cannot just send them back to a delivery company warehouse and let it sit there for 3 days before they decide to open. This is nothing short of a fraud to me. Avoid this company at all costs.

LONDON -- Stick with Interflora. This company is a joke. There is no customer service number and no one answers emails. My mom's birthday flowers failed to be delivered and my local contact received a message saying there was a problem with the address... there wasn't. The address was correct. My order online was showing as 'delivered' when it had not been. No solution offered. No one called to sort out the delivery. Radio silence! I am completely unable to get in touch with anyone from the company. They have no number and do not answer emails. These people are scam artists. I have no idea where the flowers are or if I will get my money back.

An absolutely joke of a business. Worst yet my brother's wedding flowers & champagne are ordered with them and due to be delivered next week. I am sick with worry that they will not turn up either. What a disgrace this company is. DO NOT USE THEM UNDER ANY CIRCUMSTANCE!

BARCELONA -- I ordered flowers, chocolates, and a vase to be delivered for my daughter's 21st birthday in February 2016. Floraqueen were given three phone numbers to contact in case of a problem. The delivery did not happen as the company claimed an incorrect address had been given.

After a few irate emails I was informed the courier had printed the delivery address incorrectly and would attempt delivery three days after the arranged date!!! I was offered 40% off my next order as compensation. I did not accept this and demanded a refund. I have not heard from Floraqueen since. Almost three weeks have passed!! Floraqueen are a useless company with horrendous reviews. I wish I had seen them before ordering. DO NOT USE THIS COMPANY.