Florist Express / ProFlowers
OLD SADYBROOK, CONNECTICUT -- I placed an order on 5/1/07 for flowers and candy to be delivered to my Mom for Mother's Day. I requested a Saturday delivery of 5/15/07 (day before Mother's Day). I called my Mom on Mother's Day and ... read full review7 Replies - Latest reply on 01/03/2012
The flowers I ordered my mother never got there. After a week of phone calls and several promises to send them, they still never arrived. They refused to refund my money, and now I an disputing the charge with my credit card company. This has been the worst experience sending flowers I have ever had! Do not order form them! 1 Replies - Latest reply on 12/23/2011Add reply
I ordered a flower arrangement and the order was completly incorrect. I specified colored flowers and an all white arrangement was sent. Definitely disappointed. When I contacted Florist Express I got the runaround about 20% off, $10 certificate for future orders (are you kidding, I would never order from them again). Then 50% off when their guarantee clearly states - 100% Guarantee money back. I should have read the complaints against them before I order. Expensive lesson learned.3 Replies - Latest reply on 06/15/2011Add reply
Ripped Off by Florist Express
OLD SAYBROOK, CONNECTICUT -- On a Monday I ordered flowers to be delivered to my daughter and grandchildren for the loss of her father/their grandfather. I usually go through Proflowers.com but since I wanted same day delivery I ... read full review1 Replies - Latest reply on 03/10/2011
OLD SADYBROOK, CONNECTICUT -- This company is absolutely horrible. I called them on the phone, asked them if the item I wanted was available for delivery that day, and they said yes, so I placed an order on the phone for a bamboo arrangement to congratulate him on an award that he got. I called my boyfriend's work to inform them to watch for it, and they let me know that it never showed up. Then, they tried to deliver it twice on the weekend, despite the fact that I gave them a business name. Then, they showed up to deliver it on Monday, and they delivered something that was NOT EVEN CLOSE to what I ordered. It was so hideous that I wouldn't have paid $20 for it, let alone 3-4 times that much. They sent some sort of cactus with an ugly green plant, and it was supposed to be bamboo with succulents in a really beautiful arrangement. It was supposed to be a really modern brown rectangular planter, and it was in a really ugly white planter. The entire thing was a mess. It was delivered by a local flower shop, so I am guessing they passed the order off? Not happy at all. I emailed them and they offered me a 25% off refund, which is NOT ok, because I would have NEVER bought such an ugly awful gift for someone to be delivered late. This is a horrible company.Add reply
OLD SAYBROOK, CONNECTICUT -- This company is nothing but a disappointment. I placed an order with them to deliver a present to a friend on her birthday. I placed it three weeks before the actual date. Her birthday fell on a Sunday, but their site said it was possible and they even charged me a Weekend delivery charge in addition to regular rates! (By the way, their shipping&delivery rates are very high, so don't get fooled by cheap flower baskets, the delivery charge will easily double this price.)
So this is what happened next. On a day IMMEDIATELY BEFORE the delivery date I received an email from them saying that "unfortunately, the delivery on this date is not possible". To say that I was disappointed is to say nothing. I was really mad at them and shocked. So this is how you care about your customers???? I placed an order three week ago and now, right before my friend's birthday, you inform me that the delivery is impossible???!!! You can imagine the state I was in. They have spoiled my present as I even cannot find any alternative stuff because her birthday is TOMORROW!!!!
Bottom line: I will never order anything from them again and warn you against trusting them. As you see, they can easily break their promise and fail to deliver your present to your loved ones. This isn't normal business. This can't be called business at all.
INTERNET -- I received flowers from my boyfriend. He emailed florist Express to get them delivered the same day and paid quite a bit for them. I did receive them that day at work but they were already wilting and drooping. By the second day one was already turning black. On the third day they were all wilted and falling over. He gets me flowers once a month from the grocery store and they always last 1 to 1 1/2 weeks for me. These were already past their expiration when delivered. When Florist Express was contacted about the inferior product all they offered was a 25% refund. They should have done much more than that, I guess they don't care about the customer and their reputation. Don't use them!!Add reply
Never Use Florist Express
NEW YORK, NEW YORK -- I purchased Valentine's Day floral arrangements for my girlfriend, and paid an extra $10 for business hour delivery on February 14. At 3:45 I finally had to call my gf to ask if she had received anything ... read full review4 Replies - Latest reply on 02/15/2013
Florist Express guarantees morning delivery for an additional fee. The problem is Florist Express doesn't know which florist they contract with in the Grapevine, TX area that actually delivers in the morning.
2 Replies - Latest reply on 09/09/2012Add reply
Don't you think if a service is offered for an additional fee the providing company would know which florist does or does not deliver in the mornings? Unfortunately, the florist chosen by Florist Express does not deliver to Grapevine, TX in the mornings. On top of this little lack of information on Florist Express's part, the local florist did not call Florist Express or me to provide this little nugget of information. Therefore, the flowers I was sending to my wife on our 24th anniversary with guaranteed delivery by noon did not arrive.
I wouldn't recommend Florist Express to my worst enemy and also unfortunately Florist Express won't tell me who the florist is so I can black ball them also.
AUSTIN, TEXAS -- I place an order on on March /16/ 12, I pick them because web page says "deliver the same day", they call me almost at 6pm that day, to tell me they won't be able to do it, they promised an upgrade and that they will be there next day morning at the very first hr, this is next day the 16th at 4pm, and nothing, I called and they said the store was closed and that they will be delivered until Monday, I mean really? It was for an anniversary four days later which... I'm still questioning if they will be there on Monday, that's so unprofessional and not right this "same day delivery" its just a lye. they told me they will call to say sorry, which its just no useful at all plus.. it was a surprise they totally ruin it. Add reply
SENECA, SOUTH CAROLINA -- For my mothers birthday, I ordered from the picture on the web-site what looked to be a very nice looking fruit basket that included two large pineapples, plums, kiwi's, apples, with strawberry candies, with a balloon attached. What she got was 10 very small apples, 5 bananas and a very small box of cookies for $50.00. In return they offered to give me a $10.00 gift card off of my next purchase. Why would I order anything else when they couldn't get my first order right. They lost my service. I would have been ashamed to send that as a gift. I could have went shopping and did better than that.1 Replies - Latest reply on 02/29/2012Add reply
Do NOT order the "Best Value Bouquet" the one that the flourist is supposed to design with the freshest in season flowers it was terrible I was so embarrassed, I had it sent for a funeral and when I went and saw it I wanted to take my name off.
1 Replies - Latest reply on 01/25/2012Add reply
It was ugly, small, and looked half dead I even did the upgrade to the Deluxe size and ended up paying $52.67 in total. I got ripped off badly :(
I ordered flowers for a funeral, paid the same day delivery fee. Two days later the flowers had not been delivered. The company contacted me after the time of the funeral and asked for alternate delivery address. I had no alternate delivery address and asked for a refund and compensation for my embarrasssment and inconvenience. I was offered a $25 gift certificate that must requires activation. I am waiting for refund and gift certificate! I will never use this company again. At best this company is guilty of misleading advertising.1 Replies - Latest reply on 08/13/2011Add reply
Scam... Its NOT 100% guarantee. Poor service, took my money and never delivered and never even notified me that they couldn't deliver. Don't give them your buisness.... Add reply
Customer service is horrible. They give you the run around. They lie and bs you. Now, I have to wait 3 whole days to get MY money back. NEVER ORDER ANYTHING FROM THEM!!! You'll be sure to regret it. 1 Replies - Latest reply on 07/02/2011Add reply
Poor Customer Service
On June 9, 2011, I purchased a dozen roses to be delivered later that afternoon. I googled discount roses free shipping and was directed to Proflowers.com. As I navigated my way through the site I saw ... read full review
I ordered Mother's Day flowers for my mom on the Tuesday before Mother's Day, well, I found out on the Wednesday after Mother's Day that the flowers were never delivered. Florist Express took no responsibility they just blamed the local florist that they contracted and basically said "oh well". The wouldn't refund any $, but, promised to deliver them on the Thursday AFTER Mother's Day WITH an apology. They did deliver the flowers, but, no apology at all. Once again I called and they said sorry, but, they couldn't do anything about it. I asked to have a refund of some sort and was told that they could do that if they went back to my mom's house and took the flowers back. This company is the WORST of the WORST!!
I am telling everyone to stay away from these people. From now on I'll stick to calling up local florist's.