Florist Express - Page 2

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Horrible Experience
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455 BOSTON POST RD, SUITE 205, OLD SAYBROOK, CONNECTICUT -- On Saturday February 13Th, 2010 I went on line searching for a late Valentine's Days basket for my honey. I couldn't use the company that I usually order from because it was already too late for a Valentine's Day's delivery. I found Florist Express or From You Flowers, LLC, I searched their website and found the most appealing baskets. I saw one that caught my attention and ordered it, they have different options, like regular basket, deluxe basket, etc.... I went ahead and ordered the deluxe one, which included gourmet crackers, gourmet Gouda cheese, olives, nuts and different kinds of fruits, the total for that basket with shipping $147.97. I also paid $10.00 dollars extra for a small box o chocolates and $5.00 more for a helium balloon. On Valentine's Days I was waiting for my boyfriend's compliment on the beautiful basket, that never came, 'cause the delivery person just left the basket on the porch without even ringing the bell, my boyfriend didn't even know that there was something there for him. Like around 10:00 PM I called him and asked if he got a delivery from Florist Express, he said no, so I asked him to go check outside and he did. He called me back to tell me that there was something outside but that it wasn't a basket, it was a gift bag filled with all kinds of foreign cheap chocolates, with foreign unrecognizable language. I said to him, "Are you sure honey?" I sent you a gourmet picnic basket, there have to an error! he said nope, there's a lot of little boxes of chocolate, with a cheap helium and a blue ugly ribbon attached to it. Oh my God! what a disappointment after spending all these money. I called the company but it was closed until after President's Days. I sent an e-mail to customer service and got an apology reply. They were supposed to replace the chocolates for the right basket. On Tuesday, my boyfriend didn't get any basket, on Wednesday I called back and spoke to someone named Marsha. She said she was going to contact the flower shop to find out what happened to the order. For some reason the called got disconnected and when I called back I couldn't talk to the same person. The new person that picked up the phone said she didn't know anything about that problem so she put me on hold, and after like 10 minutes came back to the line and told me that she contacted the flower shop but that they close early that day. Oh my God, I wish I was right there in front of one of these people, I felt like slapping them. She said that the flower shop wasn't going to be able to get a replacement basket until Thursday because since its a small shop in Greenville, South Carolina they didn't have all the stuff for the basket so she had to go to the grocery store and get it, can you believe this bu--sh--? I said to the person, you know what? I would like to get refunded the full $147.97 that I paid and she said to me, OK, let me talk to my supervisor, so she put me on hold. When she came back to the phone she said, my supervisor said is OK to refund you you money, in 3 days you'll get your money back in your account. I had cancelled my debit card so now I have to wait and see if they're really sending me a check for my money. I can't believe this, first time something like this happens to me. PLEASE PEOPLE, DO NOT BUY FROM FLORIST EXPRESS ON LINE, THEY'RE A RIPPOFF.
Resolution Update 02/23/2010:
The problem with Flowers Express was solved satisfactorily, I got a full refund.
     
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The Hurricane on 02/18/2010:
I don't know why you canceled your debit card, but I wouldn't expect them to send you a check. They're going to try to credit the money back to the card that was used for the purchase. Also, the CSRs on the phone can't help what time the local flower shop closes or what supplies they have on hand. Your comment about wanting to slap them is out of line. It sounds to me like they were doing their job right. Your issue is with the local florist, not the poor CSR on the phone.
Venice09 on 02/18/2010:
Why would you cancel your debit card knowing that there was a problem with the order? Wouldn't it have been better to wait until this was straightened out? Were you forced to cancel it for some reason? I hope you made arrangements to receive a check and are not just assuming they will send you one, because chances are they won't.
Anonymous on 02/18/2010:
You didn't understand the way the service worked did you? Florist Express is NOT a florist. They are a service that contracts local floral shops in the area of delivery for the orders. I am also betting there is a disclosure about substitutions and refunds and yada on there.

You canceled your card. How do you think you are going to get a refund? No one is going to send a check refund for a card purchase.
goduke on 02/19/2010:
You know, you could have just run down to the CVS, bought a box of chocolates and a stuffed bear, and saved yourself about $110. Sorry the folks on the phones can't just walk over to your boyfriend with a new box of chocolate. They also can't force a florist to be open just in case there is a call. I imagine that by the time they got your last minute order late the day before one of the biggest florist days of the year, they were running a bit low on supplies. Doesn't excuse poor quality, but planning is everything, you know.
If your boyfriend reacted to your gift by talking about how cheap it was, I'd say he's a real gem of a guy.
And yes, most of the stuff you get in those baskets can be bought at a local grocery store. Do you think they fly to switzerland for it or something?
AIDYN on 02/20/2010:
I knew they were only florist, but their web-site offered fruit & wine baskets as well. Even though I had cancelled my credit card, as per my bank institution, I was still able to get credit. I am still waiting for them to post the money into my account. I got an e-mail from one of the managers and he assured me that my money was going to be refunded to me. That was a nightmare and a good lesson learned.
Anonymous on 02/21/2010:
Hold on. What do you mean you were able to get credit? Your bank credited your card? And you are waiting for Florist Express to refund you? You can't get refunded twice. If the bank already credited your card, you will get no refund in your account.
Venice09 on 02/21/2010:
LadyScot, I think Aidyn is saying that it's possible for a credit to be issued to the card, but it has not yet been done, and that's what she's waiting for. I could be wrong, but that's how I interpreted her response. I don't think she wants two refunds.
AIDYN on 02/23/2010:
Well ladies & gentlemen, I got my full $147.97 refund from Florist Express, thank God the nightmare is over. I am taking some of your advices, go to the local supermarket, CVS and get the stuff. Thanks so much for your advices.
Venice09 on 02/23/2010:
That's great, Aidyn. Thanks for posting the update.

You might also want to look for a local place that makes food/gourmet baskets. A store like that should have the items more readily available than a floral shop.
AIDYN on 02/25/2010:
Thanks Lost09, I think I'll do that.
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Ordering flowers from FloristExpress.com
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Rating: 1/51
I will NEVER order from FloristExpress again! I ordered an arrangement for an out-of-state family member who had just undergone a surgery, with a guaranteed delivery and they never received it nor did I receive any e-mail or text message that it wasn't delivered. The only way I found out was through my mother who was with that family member, asked me if I was planning to send something to which I responded that I already had to which she responded that nothing was ever received from me. To make things worse, when I called to find out what happened, after being on hold for an inordinate amount of time, could only speak to an answering service who said they would make a note of it and couldn't tell me when I would receive a response nor could they tell me when the arrangement was going to be delivered. I eventually told them to cancel the order and ordered directly from FTD which was timely received.
     
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Spoiled a Birthday Present for My Friend
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Rating: 1/51
OLD SAYBROOK, CONNECTICUT -- This company is nothing but a disappointment. I placed an order with them to deliver a present to a friend on her birthday. I placed it three weeks before the actual date. Her birthday fell on a Sunday, but their site said it was possible and they even charged me a Weekend delivery charge in addition to regular rates! (By the way, their shipping&delivery rates are very high, so don't get fooled by cheap flower baskets, the delivery charge will easily double this price.)

So this is what happened next. On a day IMMEDIATELY BEFORE the delivery date I received an email from them saying that "unfortunately, the delivery on this date is not possible". To say that I was disappointed is to say nothing. I was really mad at them and shocked. So this is how you care about your customers???? I placed an order three week ago and now, right before my friend's birthday, you inform me that the delivery is impossible???!!! You can imagine the state I was in. They have spoiled my present as I even cannot find any alternative stuff because her birthday is TOMORROW!!!!

Bottom line: I will never order anything from them again and warn you against trusting them. As you see, they can easily break their promise and fail to deliver your present to your loved ones. This isn't normal business. This can't be called business at all.
     
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Very Poor Product Delivered
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Rating: 1/51
INTERNET -- I received flowers from my boyfriend. He emailed florist Express to get them delivered the same day and paid quite a bit for them. I did receive them that day at work but they were already wilting and drooping. By the second day one was already turning black. On the third day they were all wilted and falling over. He gets me flowers once a month from the grocery store and they always last 1 to 1 1/2 weeks for me. These were already past their expiration when delivered. When Florist Express was contacted about the inferior product all they offered was a 25% refund. They should have done much more than that, I guess they don't care about the customer and their reputation. Don't use them!!
     
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I Ordered Flowers to Be Delivered With Express Delivery, and They Never Arrived.
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Rating: 1/51
I ordered flowers for my mother-in-law's birthday. They were supposed to be delivered on her birthday, however they never arrived. I contacted FLORIST EXPRESS that evening and left a message for someone to call/email me back, but again, that never happened.

I called again and the only way to actually speak with someone, was to pretend I was going to place an order! When I asked about status of my order, I was told that my credit card was declined (though this could not have happened, since there was plenty of money to cover the cost of the flowers). Luckily, they had not run the transaction, and my account had not been debited.

I should have read reviews of this business before ordering! I would have realized that they are disreputable, and stayed FAR AWAY FROM FLORIST EXPRESS!
     
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olie on 07/27/2013:
Use your Internet service! Google "florists in CityName", and look at the places that pop up. You want a florist that lists an actual street address in the vicinity.

Click around on the website to see if the florist includes photos of their work.

Now, use your telephone to actually CALL that florist. Explain that you're calling from another place, and you'd like a nice display sent to your MIL in their city. Tell them your budget and MIL's taste, and see what you can get.

The local florists will want to do a great job, since poor work will lose them local business. The 800-number florists and the web florists don't really care all that much, since they A) contract out with a local guy anyway
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Never Use Florist Express
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Rating: 1/51
NEW YORK, NEW YORK -- I purchased Valentine's Day floral arrangements for my girlfriend, and paid an extra $10 for business hour delivery on February 14. At 3:45 I finally had to call my gf to ask if she had received anything at her office. When she said she had not, I started my call to, at first, find out the status of the delivery. I was on hold for 20 minutes before a customer service agent came on.

When I was told that they would have to transfer me to another department, I got the feeling it was going to be a long call but had no idea how long. After being transferred, THE FIRST TIME, the woman could not find my order so I was transferred again. The next person found the order but was apparently in a different division and he could not change the order. I was transferred, I thought, but when I finally got to a live person, they said it was the wrong division. At this point it was 1 1/2 hours later and was still on hold.

I gave up at that point and called later that night, waited on hold again for 35 minutes and the representative could not find the order again. I asked for a manager, the representative chuckled and told me he was transferring me. I was placed on hold again for 1/2 hour. I finally gave up and called my credit card company. NEVER USE THIS COMPANY. I will definitely contacting the BBB and should have checked with them first, I am sure they have a low rating.
     
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leet60 on 02/15/2013:
Each year, around Valentines Day and Mothers day you will find this website along with many others flooded with complaints about delivery from online florist sites. Not unlike the third party travel websites, these services are simply not reliable when it comes to ensuring timely delivery.

In the future you may want to go directly to a local florist. Although you may pay a bit more, you have the confidence of personal interaction with a florist to ensure your needs are addressed.
trmn8r on 02/15/2013:
Each major flower holiday, there are complaints such as this against most all the large 800 and online flower ordering companies.

I have always used local florists and called them directly, even if I was several states away. Gave my CC over the phone. That method never let me down. No, I didn't have a color picture of what would be delivered, but the arrangement was discussed on the phone and the recipient was never disappointed.
JR in Orlando on 02/15/2013:
If I am sending flowers out of town, I call up a hospital in that town and speak with the gift shop. I ask them what is the best florist in town, because they are aware of flowers coming to the hospital. I then call the florist directly. Always had great results.
Anonymous on 02/15/2013:
I buy my mom flowers all the time and I get them at the local grocery store. The selection is great and I don't have to worry about the order being lost. Of course, I'm the one delivering the flowers. But I don't trust flower delivery companies.
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Poor Quality Control
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Rating: 1/51
Florist Express guarantees morning delivery for an additional fee. The problem is Florist Express doesn't know which florist they contract within the Grapevine, TX area that actually delivers in the morning.

Don't you think if a service is offered for an additional fee the providing company would know which florist does or does not deliver in the mornings? Unfortunately, the florist chosen by Florist Express does not deliver to Grapevine, TX in the mornings. On top of this little lack of information on Florist Express's part, the local florist did not call Florist Express or me to provide this little nugget of information. Therefore, the flowers I was sending to my wife on our 24th anniversary with guaranteed delivery by noon did not arrive.

I wouldn't recommend Florist Express to my worst enemy and also unfortunately Florist Express won't tell me who the florist is so I can black ball them also.
     
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Alain on 04/24/2012:
As you probably noticed, you aren't the only one that has had poor service from Florist Express. You can at least let them know about your dissatisfaction and that you're alerting other consumers via http://www.floristexpress.net/contact.htm
odeta on 09/09/2012:
Florist Express - Worst service, be careful, because they do not fulfill your obligations
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4 Days Later And No Flowers... Never Order From Them
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Rating: 1/51
AUSTIN, TEXAS -- I place an order on on March /16/ 12, I pick them because web page says "deliver the same day", they call me almost at 6pm that day, to tell me they won't be able to do it, they promised an upgrade and that they will be their next day morning at the very first hr, this is next day the 16th at 4pm, and nothing, I called and they said the store was closed and that they will be delivered until Monday, I mean really? It was for an anniversary four days later which... I'm still questioning if they will be there on Monday, that's so unprofessional and not right this "same day delivery" its just a lye. they told me they will call to say sorry, which its just no useful at all plus.. it was a surprise they totally ruin it.
     
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Sent a totally different order from what I placed, rude customer service, No refund.
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Rating: 1/51
SENECA, SOUTH CAROLINA -- For my mothers birthday, I ordered from the picture on the web-site what looked to be a very nice looking fruit basket that included two large pineapples, plums, kiwi's, apples, with strawberry candies, with a balloon attached. What she got was 10 very small apples, 5 bananas and a very small box of cookies for $50.00. In return they offered to give me a $10.00 gift card off of my next purchase. Why would I order anything else when they couldn't get my first order right. They lost my service. I would have been ashamed to send that as a gift. I could have gone shopping and did better than that.
     
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FlShopper on 02/29/2012:
Did they offer any explanation as to why they changed the order? Is there a disclaimer on their site about substitutions for seasonal items?
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Florist Express - Minus the "Express" and actual delivery
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OLD SAYBROOK, CONNECTICUT -- I ordered online and paid $7.99 for same day delivery and $4.99 for expedited delivery; the order total was $66.21. Approximately one hour later (11:00 AM) a customer service representative called to inform me that the beautiful plant I had ordered was not available and could be replaced with a rose plant. Well, frankly, I could purchase a rose plant down the street and walk it home to my husband, so I declined the offer. The CSR then put me on hold and returned nearly five minutes later to tell me that another florist in our area could deliver the original order. I then verified that it would receive "expedited" delivery, but the CSR essentially said it would not happen and that the $4.99 would be refunded. So, I wait all day for my husband to contact me about the surprise delivery, but no call. At 4:50 PM, Florist Express (ha) calls to tell me that the plant could not be delivered today, but that it would be delivered tomorrow. Generally, okay, but my husband is boarding an international flight tomorrow and will not be there!

This was my first and LAST experience with Florist Express. I have never had this experience with any other flower service and it will hopefully be my last. And the best part - I now get to wait 1-3 days for my money to be refunded.
     
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Alain on 05/18/2011:
It would have been easier for all concerned if it had just been left at, "We can't do it."
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