OLD SAYBROOK, CONNECTICUT -- Florist Express would have to improve to be called awful.
1 Replies - Latest reply on 05/12/2011Add reply
I ordered the flowers two weeks in advance and they were delivered a day late.
The website guarantees 100% satisfaction. If not satisfied, the customer has the option of replacement or refund. Days later and after a trail of e-mails where they call me by the wrong name, they have yet to offer either. I'm so disgusted with them, I'm beyond furious.
Avoid Florist Express at all costs.
Update: After additional e-mails with the wrong name and canned responses, I called customer service. The rep had plenty of attitude and didn't seem to know what their website promises. Multiple times I asked to speak to the supervisor, but never had the chance. He kept upping the amount of a partial refund but I persisted with my requests for a full refund. Finally, he angrily told me all the money would be refunded and hung up.
(This morning, PayPal informed me the refund went through.)
The attitude of the Florist Express representatives and the manner in which they handled this demonstrates that they really do NOT care about customer satisfaction - use another florist!
Florist Express - Stay Away!
I ordered valentines day flowers for my wife from Florist Express. I placed the order online, the day before Valentines day. I received a confirmation back that the order was placed, and my credit card ... read full review3 Replies - Latest reply on 02/20/2011
OLD SAYBROOK, CONNECTICUT -- I will never order from ProFlowers or Florist Express again. My 88 year old Dad recently fell and fractured his neck and is being treated for throat cancer. He asked me to order flowers for his wife for ... read full review2 Replies - Latest reply on 02/20/2011
I bought flowers for Valentine's day and I paid an extra fee so that the flowers would be delivered a day before because there would be someone at home that day, but they were not delivered then. They attempted a delivery on Monday, but the deliverer did not know how to get to the address !! was in Manhattan! not Alaska !!
I attempted to have the extra fee returned and to change the delivery address so that it could be delievered to the recipient at work instead of at home, and it was a very tiresome and tedious process, but by that time Valentine's day was over!
Do not do business with this company. I'm sure they get hundreds of orders and because of this volume they don't care if a few orders fall through the cracks. I paid extra to deliver on Valentine's Day and nothing happened. And did they notify me so I could have made other arrangements, h@ll no.
Worst Experience Ever!!!
My boyfriend's mom was in the hospital getting a hip replacement. I ordered the flowers the day of the surgery (Tuesday) and requested they be delivered the next day (Wednesday) to avoid any complications ... read full review
Ordered flowers to delivered the same day, I called early to get the order in. The order was accepted they took my money and then no flowers! I called their customer support number close to the end of the day to find out the status and they made a lot of excuses as they are on the way and blah, blah. End story no flowers were delivered and I was told I would have to wait three days for a refund.
4 Replies - Latest reply on 02/13/2011Add reply
Don't do business with this company they are not reliable and give poor customer service.
My mom was coming for the day for her birthday. I ordered flowers the day before I wanted them delivered and was "guaranteed" next day delivery. They never came. The next day I got an email saying they could send the flowers TWO days from then. That would be 4 days after placing the order.
2 Replies - Latest reply on 02/07/2011Add reply
I had even paid $15.00 extra dollars for the deliverary date. Anyway, then they refused to give me a refund until I spoke with a supervisor.
Bottom line, they make promises they can't keep.
I ordered a floral arrangement Thursday, early afternoon, to be sent to my sister on Friday. Waited all day for her to let me know she received them, and she never called or emailed. When I got home, I called Florist Express, who had to check with the local florist who apparently told her that they tried to deliver them, but the recipient didn't answer her cell phone and they were waiting for her to call them back. Then why didn't they contact me and tell me that they couldn't deliver the flowers? So the representative asked me for an alternative address and I gave her one, only for her to come back on the phone and tell me that they will be delivered tomorrow. Well tomorrow is too late, but I guess that's what I'll have to settle for. After reading some of the other reviews, I hope they at least are delivered and look decent.1 Replies - Latest reply on 02/04/2011Add reply
OLD SAYBROOK, CONNECTICUT -- After placing and order with Florist Express with ample time for same-day delivery and "100% Guarantee" they ended up not even delivering what was ordered. I called throughout the day to check up on the order status and I kept being told that it would be here the same day. When I called them at 6pm they said it would be fine though I insisted they follow-up with the florist while I was on the phone. After the incompetent call-center person "Jen" got back on the line she notified me that it would be delivered tomorrow and would not be what I ordered. This ended with "Would that be okay?" Of course when I asked why she didn't take the initiative and follow-up on this to notify me earlier in the day and she rudely replied that she just got the order with a very impatient tone. 6pm and just got the order. If I hadn't of called I never would have heard anything. This company is so completely unprofessional and I would never recommend anyone to use this service unless they want the wrong product that will not be delivered on time. 2 Replies - Latest reply on 08/27/2010Add reply
The product was a far cry from what was actually delivered. Very poor quality, much smaller and just plain butt-ugly! Add reply
I had gone on the Florist Express website to order Mothers Day flowers for my Mom in New Hampshire. After finding what I wanted and putting in the information - a window popped up and said that the item I wanted was not available. I then proceeded to go back and find something else to send. Imagine my surprise when my Mom called the next day and thanked me for BOTH gift baskets.
I called customer service and they said since I had gotten 2 confirmation numbers there was not anything they could do. In the first place, why would I have even looked for a confirmation for the first order when THEIR website said it wasn't available. What I can't get them to understand (or maybe they do) is why would I have ordered 2 gift baskets (within 30 minutes of each other) if the first one had been available.
So my bill now totals $198.00. Customer service would not even credit the delivery charges for one of the orders. Customer satisfaction?? NONE!! Is this a new kind of scam to double their money?
I placed an order for delivery on the Saturday before Mother's Day and when I spoke to my mother, nothing had been delivered. When I questioned this, I was told they could not find anyone to deliver on the Saturday and they would upgrade and deliver on Monday with a back up of Tuesday. Why they couldn't let me know earlier remains a mystery. It is now Thursday morning and now they tell me because of the "remoteness of the address" they cannot locate a florist able to fill my order and would I give them an alternative address! Frankly, I'm sick of their apologies for the "inconvenience" (their word, not mine). I could have flown back to the US from the UK and delivered the flowers myself in the time it's taken them to inform me. It wouldn't be hard to weep with frustration for the ruined Mother's Day. Don't waste your time, money and energy with this site.3 Replies - Latest reply on 05/14/2010Add reply
I was in charge of ordering flowers for a friend's father's funeral. It was in a city more than an hour away from where I live, so I knew no florists there. I went online to the cemetery, the flowers were very expensive. So I googled Florists Whittier and found Florist Express. I liked the floral arrangements I saw on their site and the prices, so took a chance with them. They were very good on the phone; I was able to customize my order by asking for a specific color ribbon and a different floral color scheme. The arrangement we got was the loveliest one at the funeral..just as I ordered it. The cemetery wanted $158 for a similar arrangement; we got a huge arrangement on a tall stand for $88.00. We were very happy with the flowers, and I will certainly use this company again.Add reply
455 BOSTON POST RD, SUITE 205, OLD SAYBROOK, CONNECTICUT -- On Saturday February 13Th, 2010 I went on line searching for a late Valentine's Days basket for my honey. I couldn't use the company that I usually order from because it was already too late for a Valentine's ... read full review10 Replies - Latest reply on 02/25/2010
This Valentines Day my boyfriend sent me a bouquet. It was suppose to have 12 roses and some carnations. He paid $70 for a bouquet of carnations. They do better arrangements at HEB!!!! 3 Replies - Latest reply on 02/15/2010Add reply