I ordered a bouquet of flowers to be delivered on the Saturday before Mother's day. My credit card was immediately charged with added charges for 'holiday delivery' and I was emailed a confirmation of the order. When I called my mother on Mother's Day and she never mentioned anything I had to ask her if she had gotten the flowers the day before. She had not. I called and emailed Florist Express and they told me they had not been able to find a florist in that area. (There are MANY). When I asked why they had not contacted me but HAD already charged me the full amount they said they were busy. They offered to send something out later in the week..... I asked that they refund the full amount to my credit card. I have also received 4 different emails saying completely different things. One said the delivery was being made at that very moment, two said that there were no florists in that area, and one said they were refunding my money. This has been the worst service I have ever had from any sort of online company. I now have to wait 3 to 5 business days to see if my refund actually IS on my credit card.
2 Replies - Latest reply on 05/11/2009Add reply
Stay away from this company!