NORTH CAROLINA -- Bad personalities. Bad attitudes. Never greeted. Act like they are doing you a favor. Do not like to answer questions. Manager very grumpy except when talking to the young girls working. Cashiers very rude with bad attitudes. Service is slow and store is nasty. I live close by and only shop there when I cannot get to the one ten miles away where I am always greeted when I enter the store and every dept. you are greeted and asked if they can help you.
You are never greeted at Liberty store. Never a smile anywhere in the Liberty store. I had to go to the Liberty store last week first time in a year because I needed something in a hurry in the deli. Finally a nice older lady with cute red glasses helped me and even talked me in to something else I was not thinking of buying. She was so helpful and so nice I about fell over. I keep watching this lady as I came out of the other isles. She was steady busy. She must be new because no one else even greeted me or spoke to me even the manager as he came on the floor a minute.
I think an overhaul needs to be done to this store. I have never been in a store that young girls stand around like they have nothing to do and they are doing you favor stopping to wait on you a customer. I think you need to get a new manager and hire people who really need a job and eager to please the customer. I really appreciated the help and the nice smile from the older lady with the red glasses.
STERLING, VIRGINIA -- Recently bought (23 Jun 12) Bocca Original Chick'n Patties at local Sterling VA Blooms. Today, I wanted to have a Bocca Chick'n burger for lunch, only to open the package and discover two of the patties were green. I checked the package carefully and discovered the patties should best be used by 01 Jan 2012 but that did not concern me as much as it looked like they were thawed and refrozen and put back in the frozen foods section of the Bloom store. Should not the managers of a grocery store check to see if items are outdated and take care not to refreeze items??? Did it leave the processing plant green, refrozen and outdated??? I doubt that!
I have shopped in the Food Lion Store for over a year each and every time I walk in I buy chicken breast and have them split it. My wife does not like thick chicken breast. For the past few months they have done so without any problem. Sunday I ask to buy 10 chicken breast that were on sale for 1.79 per pound as advertised. I was told that I could not buy them and that the price was wrong. But the price was marked and a customer prior to me had just walked away paying the same price. There was no limit sign and no additional signs on how many I could purchase.
Then when I asked to get them sliced I was told that I was taken advantage of them. As a paying customer I found it shocking that they would mark a price, tell me I can't buy the item and then tell the customer they were taking advantage of that price. I thought it was a sale price. But I guess if you don't fit their time limit on what they can and can't do you simply have to read between their lies. If a price is marked then it should remain that price... and if you don't like your job meat man quit.
I am writing as a customer and as someone that knows employees of the Food Lion Ashland City store. I think it's bad business to cut hours constantly - leave your employees with no hours while all along you CONTINUE to hire new staff. Did you know to lower prices, the employees were told they wouldn't get their regular raises so they could LOWER prices? OK we accept that much, but how can any cashier or bagger or stocker or deli clerk live off 4 hours a week? 8 hours week?
Food Lion constantly blames it on their Corporate Offices, but yes I see no visits and help from corporate. Why isn't the Ashland City TN store getting in trouble for HIRING NEW STAFF WHEN THEY DON'T USE THE STAFF THEY HAVE???
It's bad management. Period. The lines are long and there is a reason I shop at Walmart and HG HILLS... you don't staff your store appropriately. And when I ask, I'm told, "They cut hours".. Your staff are all miserable with the way they are treated, ask any one of them their feelings on cut hours and let them tell you. Come on folks, at least give your staff that have been there for years 15 hours a week.. if you cannot.. then DON'T HIRE NEW FACES doing the same jobs.
ALL -- Having read the opinions before me I very much agree with those already expressed. I have yet to find a Food Lion related grocery store that met the logical requirements of friendly service and nowhere in the company have I found that this company requires employees to be dressed in an appropriate way either in the so called corporate office or in the public: the grocery store is where they expect we will spend our weekly grocery budget. What the public does not know is that the same standard of respect and dress code and common sense of daily bathing and being appropriate that we were most all raised with, still does not apply to the high tower of those in charge.
Sorry, but it seems that if it does not apply there then maybe we should not expect that is should apply to our fresh fruit, vegetables, meats and please forget the so call deli - the biggest joke in the store except for the one the yells at you as if you were in Cicis pizza. Don't we all want to be yelled at when we walk into a grocery store with maybe our last dollar to feed our family and then to walk out having been treated like a lower than second class human being especially by someone that did not even choose to spend a portion of what we just paid them to buy a bar of soap and use it before they returned to work the next day.
ELDERSBURG, MARYLAND -- I am in agreement with the others that complained about the Food Lion store appearance. The one in my area is dreary, am I allowed to say Eldersburg? If you shop there in the evening be prepared to be insulted and treated unwelcome. And, so only if necessary, I will go in the A.M. hours for a quick pick up of one or two items. BIG MISTAKE. At this Food Lion they offer one sticker for every ten items you buy. When you have the desired amount of stickers you get a free pot or pan. I do not save these but my neighbor does so I give mine to her. A friend was two people ahead of me and did not want his stickers. I called to him to take his stickers and give them to me.
The MANAGER, standing at the end of the cashier station called back to me, "you cannot do that in this store, take it outside." I replied, "he cannot give me his stickers that he doesn't want?" MANAGER, "NO, you need to take it outside on the parking lot!" I felt like a criminal in front of all these people. I whispered to the lady beside me, "I guess we can't talk in line either." No one in line or the cashiers looked up after that, it was so quiet. I have been spoken to and treated badly too many times now. Other grocery stores are so completely different!!! The stores are cheerful, the employees are well groomed, they smile and are friendly!
It appears that Food Lion hires anyone off the street even the homeless. I don't mean that about "all" the employees but many of them. If you can't get a job anywhere, go to Food Lion.
HIGH POINT, NORTH CAROLINA -- Around 8 P.M. tonight, my husband and I visited your store on Brian Jordan Road in High Point, NC. We were in a hurry and just needed a few items. When we found what we needed, we waited for a "Self-Scan" line to open up. One of your employees, **, was removing some receipts from the lane and appeared to be preparing to finish up so that we could use the lane.
In hindsight, we should have asked ** if he would be done shortly. However, before we had a chance, ** walked off and shut down the computer. He wasn't rebooting it, he shut it down so that nobody else could use it. This was after he turned to look at us several times, knowing that we were waiting for it. I was shocked and my husband didn't know what to say. What could we say? As I mentioned before, we were in a hurry and could not dilly-dally. We found another line with a representative working there and just allowed her to help us.
As a result of this latest incident, we will no longer shop in your store. In fact, I have cut up my VIP card and refuse to return. It's sad that even after I have shopped in your messy stores with sticky floors and dirty check-out lanes that ** had to push us over the edge. I guess we just wanted to give you the benefit of the doubt. However, as mentioned before, we will never return. Thank you for your time.
ELDERSBURG, MARYLAND -- The poor display of conduct by their employees is embarrassing to the customer. One employee smells so bad and obviously does not bath. We have repeatedly reported both to the store and their 800 number and there was no improvement. Many of us in this neighborhood have stopped shopping there because we are uncomfortable around bad conduct and that they do not encourage their employees to be clean and odor free. I do not want someone that smells so bad that I have to go to another register, to handle my food.
VIRGINIA BEACH, VIRGINIA -- Every time I do my grocery at Food Lion I always get cash back from my credit card to avoid going to ATM. But every time I request for a cash back, the cashiers always forgot to give me the money. Why is that? They do it ALWAYS. They say sorry but they do it intentionally. If I don't ask for it, they will not give it.