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Food Lion

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1.5 out of 5, based on 4 ratings and
16 reviews & complaints.

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Posted by on
Rating: 1/51
NORTH CAROLINA -- Bad personalities bad attitudes never greeted act like they are doing you a favor. Do not like to answer questions. Manager very grumpy except when talking to the young girls working. Cashiers very rude with bad attitudes. Service is slow and store is nasty. I live close by and only shop there when I can not get to the one ten miles away where I am always greeted when I enter the store and every dept. you are greeted and asked if they can help you.

You are never greeted at Liberty store never a smile anywhere in the Liberty store. I had to go to the Liberty store last week first time in a year because I needed something in a hurry in the deli. Finally a nice older lady with cute red glasses helped me and even talked me in to something else I was not thinking of buying. She was so helpful and so nice I about fell over. I keep watching this lady as I came out of the other isles she was steady busy. She must be new because no one else even greeted me or spoke to me even the manager as he came on the floor a minute.

I think an over hall needs to be done to this store. I have never been in a store that young girls stand around like they have nothing to do and they are doing you favor stopping to wait on you a customer. I think you need to get a new manager and hire people who really need a job and eager to please the customer. I really appreciated the help and the nice smile from the older lady with the red glasses.
     
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Green Frozen Chicken Patty's
Posted by on
Rating: 2/51
STERLING, VIRGINIA -- Recently bought (23 Jun 12) Bocca Original Chick'n Patties at local Sterling VA Blooms. Today, I wanted to have a Bocca Chick'n burger for lunch, only to open the package and discover two of the patties were green. I checked the package carefully and discovered the patties should best be used by 01 Jan 2012 but that did not concern me as much as it looked like they were thawed and refrozen and put back in the frozen foods section of the Bloom store. Should not the managers of a grocery store check to see if items are outdated and take care not to refreeze items?????? Did it leave the processing plant green, refrozen and outdated???? I doubt that!
     
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MRM on 2012-06-24:
Did you return it to Food Lion for refend and also voice your concern to the manager.
trmn8r on 2012-06-24:
I would take this product directly back to the store and demand a refund. To me, it would be of great concern that the store had items almost 6 months out of date on the shelf. I would not expect a product like this, 6 months past its expiration date, to look appetizing.

Green meatless chick'n patties would probably lead me to never want to eat anything ever again.
Tezrien on 2012-06-24:
I haven't bought anything at a Food Lion since they got caught bleaching old chicken.
clutzycook on 2012-06-24:
There was a thing on 20/20 many years ago about them redating expired foods. I have never forgotten that and I still thank my lucky stars they don't have stores in my state.
Starlord on 2012-06-25:
Crystal and I ate at a restaurant in Arizona once, and she had roast beef. She told me her meat was green, and since she was wearing a fluorescent green blouse, I said it was a reflection from her blouse. We took it home and froze it, and checked it out the next day. No green blouse, but the meat definitely had traces of green. We let the board of health know.
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Poor Customer Service
Posted by on
I have shopped in the Food Lion Store for over a year each and very time I walk in I buy chicken breast and have them split it. My wife does not like thick chicken breast. for the past few months they have done so without any problem. Sunday I ask to buy 10 chicken breast that were on sale for 1.79 per pound as advertised. I was told that I could not buy them and that the price was wrong. But the price was marked and a customer prior to me had just walked away paying the same price. There was no limit sign and no additional signs on how many I could purchase. then when I asked to get them sliced I was told that I was taken advantage of them. As a paying customer I found it shocking that they would mark a price, tell me I can't by the item and then tell the customer they were taking advantage of that price. I thought it was a sale price. but I guess if you don't fit there time limit on what they can and can't do you simply have to read between there lies.
if a price is marked then it should remain that price... and if you don't like your job meat man quit.
     
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spiderman2 on 2011-07-26:
When I buy boneless chicken breast (typically on sale) I bring it home and use a meat mallet and flatten it out to the thickness I like. The only explanation I can think of for the butcher's behavior is that they sell the chicken in a thinner cutlet form and it costs more. The thin cut boneless, skinless chicken in my local store is more expensive than the regular.
BEJ on 2011-07-26:
Did you ask to speak to the store manager? If that is the advertised price and without limitations, you should have been sold them at that price.
Anna Molly on 2011-07-26:
Food Lion usually has a limit on sale items. I've had problems with them honoring their listed prices, in the past, which is why I rarely shop there.

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Cash Back Money Intentionally Forgotten by Cashiers
Posted by on
Rating: 2/51
VIRGINIA BEACH, VIRGINIA -- Every time I do my grocery at Food Lion I always get cash back from my credit card to avoid going to ATM. But every time I request for a cash back, the cashiers always forgot to give me the money. Why is that? They do it ALWAYS. They say sorry but they do it intentionally. If I don't ask for it, they will not give it.
     
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Anna Molly on 2013-01-21:
Don't you mean from your debit card? Anyway, it's Food Lion, and I don't shop there unless it's my last resort. Dirty stores, horrible customer service, I try to avoid it all together. There are plenty of better places to grocery shop in Virginia Beach.
trmn8r on 2013-01-21:
This is pretty strange. Do you mean a debit card? I've not heard of cash back using a CC card.

What you are suggesting seems to be that the cashiers are part of a conspiracy to defraud customers, which is a fairly serious allegation.

It would be easy for someone to independently test this theory, by sending a troll in see if the same happens to them.
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I Found Rat Poop in the Food Lion Bread
Posted by on
Rating: 1/51
EAST RIDGE, TENNESSEE -- I was making toast and I found rat poop in the Food Lion's brand of bread it was baked in the brand!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
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Fried chicken
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VA. BEACH, VIRGINIA -- I have gotten chicken from the store that looked real good but a lot of times now the chicken has looked over cook or grease was used too much now. I don't look at the chicken now. I asked they said we have to use the grease for as long as we can. But if the chicken looks burned then that is too long to use. Why is that so.

Store no. 0172
     
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Anna Molly on 2011-12-14:
Because Food Lion fried chicken is nasty (tried it 3 times..not MY purchase). Did you actually have *any* meat on yours?

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Product dissatisfactiion
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SALISBURY, NORTH CAROLINA -- I love the flakes but eating the raisins is like eating rocks.
     
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Venice09 on 2011-10-21:
Are you sure it's the raisins that are like rocks and not the granola? Sometimes granola can be very hard, especially if it's low fat. The raisins should be soft and chewy.
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Check out line
Posted by on
My experience at Food Lion at Five Points DE. Today6/26/11Check out at the cashier, first she runs everything through the scanner fast as her arm will swing, smashing the potato chips between the boxes. I am there bagging not keeping up with her. My wife pays about $160 for the groceries, now she starts with the next person never offering too bag. As I prying out the potato chips I said to my wife next time do not pay ( DO NOT PAY ) Next time walk away. What can they Do?????

Not going to take it any more!!!!!!!!!!!!!
     
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Venice09 on 2011-06-29:
I don't blame you. I wouldn't put up with that either. Checking our groceries shouldn't be mindless. It takes strategy and finesse to do it right. That cashier either needs more training or to be retrained.

Good review.
Churro on 2011-06-29:
I find myself in 100% agreement with Venice09. I'm going to stop right there before I say something to spoil this moment.

Good Review!
jktshff1 on 2011-06-29:
I agree with what they /\ said....
Anonymous on 2011-06-29:
great review very helpful
old fart on 2011-06-29:
What's worse in my opinion is that the cashier will no put more than 3 or 4 items in the bag, leaving you with 15 stinkin' bags to lug to the car and then your house.
Anna Molly on 2011-06-29:
More often than not, I've had to bag my own groceries at Food Lion. I rarely shop there anymore, but that's not the only reason.
olie on 2011-06-29:
I agree with the other posters--you received horrid service. The checker should have been much more careful about scanning your groceries and making sure things didn't get squished.

That said: Ex.olie had worked at a grocery store through high school and college. When we shopped together, he taught me these things:

1. Put heavy stuff on the belt first. Milk, cans, a ham or turkey. That goes into the bottoms of the bags.

2. Next, boxes. Cereal, Hamburger Helper, pasta.

3. Stuff that won't get squished. Bacon, frozen peas, deli stuff in plastic deli containers.

4. Eggs. Chips.

5. Squishables: Bananas, grapes, bread.

Since you seem to end up bagging your own groceries, set up 2 bags to start. That way, you can fill the bottom of each with heavy stuff, and fill with the lighter stuff.

Old Fart: I would ask for paper bags. One bagger--a grown man in his 30s at least--put a gallon of milk and a 5-pound bag of potatoes in the bottom of a bag, then proceeded to fill it with multiple one-pound bags of Halloween candy. I stood there agape. I found that if you ask for plastic, you get 4 items in each of 40 bags. If you ask for paper, you get more than most people can lug from the car and up the porch stairs.
madconsumer on 2011-06-29:
there was a grocery store I used to go to and that had one cashier like this. if at all posssible I would her line. if I had to go through hers, I would ask her to be careful with the produce. I also found it best to save delciate items until last, heavier items first.
Anonymous on 2011-06-29:
I usually use self checkout and bag my own groceries so I can make sure nothing gets squished. But the other day when I was driving home, a car turned in front of me and I slammed on my brakes and the milk I had placed on the passenger seat flew off and landed on the bread that I had carefully set on the floor of the car (so it wouldn't get smushed). Sigh. One perfectly good loaf of bread ruined. I've also had bags break on me and I once dropped a whole bottle of vodka in the store parking lot. Luckily they replaced it for free and cleaned up the glass. I've also dropped eggs in the parking lot too. Yeah, no matter how well groceries are bagged sometimes the food gets ruined during the journey home
trmn8r on 2011-06-29:
I'm with olie - I attempt to stage groceries properly for the checker.

However, there are some things you just can't control - such as will the checker even notice?
Anna Molly on 2011-06-29:
Food Lion doesn't have any self-checkouts (at least around here). I've had cashiers just walk away after scanning and getting my money..never even attempting to bag anything. Heck, at that point, I just wanted to get out of there. I have no love for Food Lion.
Vinnie11 on 2011-06-29:
I've never had this happen. I do not even attempt to bag my own items. Quite frankly, I never considered it. I stand right where I swipe my card and do not move a millimeter toward the bagging area. Am I supposed to bag my own stuff?? I am going to observe when I go to the market next. I started doing my own marketing when I had my first child a long time ago. I spent a lot of time since then standing there with a baby. Although I have no babies now, it has always been a habit of mine to let them do it.
Venice09 on 2011-06-30:
I prefer bagging my own groceries because I sort the items that get put away upstairs and downstairs at home. The cashier would have no way of knowing that. I also don't put refrigerated/frozen items in with dry goods because by the time I get home, the dry packages are all wet. Some cashiers do that and some don't.

Olie, I put the items on the belt in a certain order, too, with the heaviest stuff going first and the bread last. That way the heavy things don't crush the soft items when they pile up at the end of the belt.
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New store
Posted by on
DAWSONVILLE, GEORGIA -- Food lion is a new store to dawsonville ga and it is always so clean and the people are very friendly and very helpful
     
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Nohandle on 2011-02-16:
I'm unfamiliar with Food Lion so I guess it's a regional chain. Just continue to shop at some of the locally owned stores as well if you can.
Anonymous on 2011-02-16:
it is right by thunder road
Nohandle on 2011-02-16:
Did you pick up a bottle of shine while you were there? If so, shake the bottle a bit to make certain there's nothing floating around. Any old car radiators in the parking lot?
Anonymous on 2011-02-17:
they do not sell it you have to make shine
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I don't like the way FOOD LION Ashland City TN Treats their employees
Posted by on
I am writing as a customer and as someone that knows employees of the Food Lion Ashland City store. I think its bad business to cut hours constantly - leave your employees with no hours while all along you CONTINUE to hire new staff.

Did you know to lower prices, the employees were told they wouldn't get their regular raises so they could LOWER prices? OK we accept that much, but how can any cashier or bagger or stocker or deli clerk live off 4 hours a week? 8 hours week?

Food Lion constantly blames it on their Corporate Offices, but yes I see no visits and help from corporate. Why isn't the Ashland City TN store getting in trouble for HIRING NEW STAFF WHEN THEY DON'T USE THE STAFF THEY HAVE???

Its bad management. period. The lines are long and there is a reason I shop at Walmart and HG HILLS... you don't staff your store appropriately. And when I ask, I'm told, "They cut hours".. Your staff are all miserable with the way they are treated, ask any one of them their feelings on cut hours and let them tell you.

Come on folks, at least give your staff that have been there for years 15 hours a week.. if you cannot..then DON'T HIRE NEW FACES doing the same jobs.
     
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Anonymous on 2010-10-23:
Seems that Target had this complaint lodged against them as well in the media. I suppose it's their business in which to succeed or fail. This is where a company wide walk-out or strike would be in order. Sure, it may hurt at first, since no one can afford to go without a paycheck. But often times, we must sacrifice for the bigger picture and the greater good in life. But if only one or two people quit at a time, then you have accomplished nothing more than what the current turnover ratio stands at.
leet60 on 2010-10-23:
This scenario is very typical of large retail chains. By hiring a larger number of employees and cutting the hours of the existing employees to a minimum often puts those employees in the position of not being eligible for benefits - thus saving the company money.

While this is an appallling practice, it is not limited to Food Lion.
Anonymous on 2010-10-23:
leet, that is a very keen and accurate observation about the elgibility benefits and such. It is definitely becoming a widespread practice.
dan gordon on 2010-10-23:
there is a new website called

glassdoor.com

where former and current employees of any company can post the pros and cons of working there. Please help spread the word as its a useful site especially for those interviewing and need to know the 'vibe' of mgmt etc.
Anonymous on 2010-10-24:
I never cared for Food Lion, every time I go there, I have to wait in line. Waiting in line is one of my biggest pet peeves in the retail industry. Anyway, this surely isn't just Food Lion, as everyone is saying. Its pretty sad. Lets look at Wal Mart. Wal Mart is one of the largest employers in the united states and guess where most of the state medical aid comes from? WAL MART EMPLOYEES! Its ridiculous Our tax money is paying for these employees health benefits, while wal mart is making HUNDREDS OF MILLIONS in profit per year. Tell me what's wrong with this picture? Companies need to be FINED for this type of negligance.
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