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Poor Customer Service
Posted by 1Penny on 11/29/2008
ELDERSBURG, MARYLAND -- The poor display of conduct by their employee's is embarrassing to the customer. One employee smells so bad and obviously does not bath. We have repeatedly reported both to the store and their 800 number and there was no improvement. Many of us in this neighborhood have stopped shopping there because we are uncomfortable around bad conduct and that they do not encourage their employee's to be clean and odor free.

I do not want someone that smells so bad that I have to go to another register, to handle my food.
     
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Posted by Anonymous on 2008-11-29:
Sometimes, body odor can be caused by medication or a medical condition..it doesn't always mean poor hygiene.

If it is poor hygiene, then yes the management has an obligation to address it. If it isn't poor hygiene, the employee has the same rights you and I have, and why shouldn't they?
Posted by GenuineNerd on 2008-11-29:
Next time you go there, fill an entire shopping cart with soap, deodorant, and Lysol, then go to this person's register to see if he gets the message.
Posted by GenuineNerd on 2008-11-29:
Or this cashier should start using one of the new "clinical strength" or "professional strength" deodorants that are now on the market.
Posted by Anonymous on 2008-11-29:
What the heck! I thought Food Lion was extinct. This is the outfit that pretty well went belly up after that hidden camera investigation into their expiration date changing ways. I know they all folded around here.
Posted by clutzycook on 2008-11-30:
We never had a Food Lion here, but I remember that investigation. I thought they had disappeared too. Stinky employees aside, why would you shop there when it's never certain that their expiration dates are right?
Posted by VeggieLover on 2009-10-17:
Hi Justcuz, One of the front end workers told me employee's as well as customers have complained about her odor but she still stinks. Its definitely not medical, someone did tell her about it and she said she doesn't have time to wash up.
All you guys are funny. Yeah, I remember the hidden camera investigation, too. I wish this Food Lion in Eldersburg would go belly-up and something nice would take its place.
Contrary 2, Since I live within walking distance if I need a last minute thing for dinner or breakfast, I dash in there. And I check the date and closely examine it. I do my shopping at Martin's and the prices are so much better there. A gallon of milk at Food Lion is $3.99, at Martins its $2.29. Also, I have taken in homeless and abused pets so I spend so much on feeding them I have to shop where the best prices are. That is Martin's. Thanks for talking to me.
Posted by simonthedigger on 2010-03-09:
Excuse me but just because one eployee is like that doesn't mean you should make a shadow for every other employee and make them sound bad. Do you realize how hard our job is exactly? We are understaffed, under paid, verbally abused (manager and customers), threatened by various people, under supplied, over tasked, etc. Did you know the Food Lion clerks alone have to do a 3 page cleaning list before going home, WHILE ringing up customers? We are very miserable for 2 reasons, we are treated poorly by our managers and as slaves by the public. Some of us are just trying to survive the lack of jobs right now. Last thing I need is someone insulting me for trying to survive. Sorry we can't always smile, but it's a little hard when people treat you like crap.
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Cash Back Money Intentionally Forgotten by Cashiers
Posted by Me781 on 01/21/2013
Everytime I do my grocery at Food Lion I always get cash back from my credit card to avoid going to ATM. But every time I request for a cash back, the cashiers always forgot to give me the money. Why is that? They do it ALWAYS. They say sorry but they do it intentionally. If I don't ask for it, they will not give it.
     
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Posted by Anna Molly on 2013-01-21:
Don't you mean from your debit card? Anyway, it's Food Lion, and I don't shop there unless it's my last resort. Dirty stores, horrible customer service, I try to avoid it all together. There are plenty of better places to grocery shop in Virginia Beach.
Posted by trmn8r on 2013-01-21:
This is pretty strange. Do you mean a debit card? I've not heard of cash back using a CC card.

What you are suggesting seems to be that the cashiers are part of a conspiracy to defraud customers, which is a fairly serious allegation.

It would be easy for someone to independently test this theory, by sending a troll in see if the same happens to them.
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I Found Rat Poop in the Food Lion Bread
Posted by Punkinhead480 on 08/25/2012
I was making toast and I found rat poop in the Food Lion's brand of bread it was baked in the brand!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
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Posted by Mbh1950 on 07/08/2012
NORTH CAROLINA -- Bad personalities bad attitudes never greeted act like they are doing you a favor. Do not like to answer questions. Manager very grumpy except when talking to the young girls working. Cashiers very rude with bad attitudes. Service is slow and store is nasty. I live close by and only shop there when I can not get to the one ten miles away where I am always greeted when I enter the store and every dept. you are greeted and asked if they can help you.

You are never greeted at Liberty store never a smile any where in the Liberty store. I had to go to the Liberty store last week first time in a year because I needed something in a hurry in the deli. Finally a nice older lady with cute red glasses helped me and even talked me in to something else I was not thinking of buying. She was so helpful and so nice I about fell over. I keep watching this lady as I came out of the other isles she was steady busy. She must be new because no one else even greeted me or spoke to me even the manager as he came on the floor a minute.

I think an over hall needs to be done to this store. I have never been in a store that young girls stand around like they have nothing to do and they are doing you favor stopping to wait on you a customer. I think you need to get a new manager and hire people who really need a job and eager to please the customer. I really appreciated the help and the nice smile from the older lady with the red glasses.
     
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Green Frozen Chicken Patty's
Posted by Derrysmith on 06/24/2012
STERLING, VIRGINIA -- Recently bought (23 Jun 12) Bocca Original Chick'n Patties at local Sterling VA Blooms. Today, I wanted to have a Bocca Chick'n burger for lunch, only to open the package and discover two of the patties were green. I checked the package carefully and discovered the patties should best be used by 01 Jan 2012 but that did not concern me as much as it looked like they were thawed and refrozen and put back in the frozen foods section of the Bloom store. Should not the managers of a grocery store check to see if items are outdated and take care not to refreeze items?????? Did it leave the processing plant green, refrozen and outdated???? I doubt that!
     
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Posted by MRM on 2012-06-24:
Did you return it to Food Lion for refend and also voice your concern to the manager.
Posted by trmn8r on 2012-06-24:
I would take this product directly back to the store and demand a refund. To me, it would be of great concern that the store had items almost 6 months out of date on the shelf. I would not expect a product like this, 6 months past its expiration date, to look appetizing.

Green meatless chick'n patties would probably lead me to never want to eat anything ever again.
Posted by Tezrien on 2012-06-24:
I haven't bought anything at a Food Lion since they got caught bleaching old chicken.
Posted by clutzycook on 2012-06-24:
There was a thing on 20/20 many years ago about them redating expired foods. I have never forgotten that and I still thank my lucky stars they don't have stores in my state.
Posted by Starlord on 2012-06-25:
Crystal and I ate at a restaurant in Arizona once, and she had roast beef. She told me her meat was green, and since she was wearing a fluorescent green blouse, I said it was a reflection from her blouse. We took it home and froze it, and checked it out the next day. No green blouse, but the meat definitely had traces of green. We let the board of health know.
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Fried chicken
Posted by Calvin.evans57 74 on 12/14/2011
I have gotten chicken from the store that looked real good but a lot of times now the chicken has looked over cook or grease was used too much now. I don't look at the chicken now. I asked they said we have to use the grease for as long as we can. But if the chicken looks burned then that is too long to use. Why is that so.

Store no. 0172
     
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Posted by Anna Molly on 2011-12-14:
Because Food Lion fried chicken is nasty (tried it 3 times..not MY purchase). Did you actually have *any* meat on yours?

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Product dissatisfactiion
Posted by Wv.sledge47 on 10/21/2011
I love the flakes but eating the raisins is like eating rocks.
     
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Posted by Venice09 on 2011-10-21:
Are you sure it's the raisins that are like rocks and not the granola? Sometimes granola can be very hard, especially if it's low fat. The raisins should be soft and chewy.
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Poor Customer Service
Posted by Johnnylong.22225 on 07/26/2011
I have shopped in the Food Lion Store for over a year each and very time I walk in I buy chicken breast and have them split it. My wife does not like thick chicken breast. for the past few months they have done so without any problem. Sunday I ask to buy 10 chicken breast that were on sale for 1.79 per pound as advertised. I was told that I could not buy them and that the price was wrong. But the price was marked and a customer prior to me had just walked away paying the same price. There was no limit sign and no additional signs on how many I could purchase. then when I asked to get them sliced I was told that I was taken advantage of them. As a paying customer I found it shocking that they would mark a price, tell me I can't by the item and then tell the customer they were taking advantage of that price. I thought it was a sale price. but I guess if you don't fit there time limit on what they can and can't do you simply have to read between there lies.
if a price is marked then it should remain that price... and if you don't like your job meat man quit.
     
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Posted by spiderman2 on 2011-07-26:
When I buy boneless chicken breast (typically on sale) I bring it home and use a meat mallet and flatten it out to the thickness I like. The only explanation I can think of for the butcher's behavior is that they sell the chicken in a thinner cutlet form and it costs more. The thin cut boneless, skinless chicken in my local store is more expensive than the regular.
Posted by BEJ on 2011-07-26:
Did you ask to speak to the store manager? If that is the advertised price and without limitations, you should have been sold them at that price.
Posted by Anna Molly on 2011-07-26:
Food Lion usually has a limit on sale items. I've had problems with them honoring their listed prices, in the past, which is why I rarely shop there.

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Check out line
Posted by Snapgabber4 on 06/29/2011
My experience at Food Lion at Five Points DE. Today6/26/11Check out at the cashier, first she runs everything through the scanner fast as her arm will swing, smashing the potato chips between the boxes. I am there bagging not keeping up with her. My wife pays about $160 for the groceries, now she starts with the next person never offering too bag. As I prying out the potato chips I said to my wife next time do not pay ( DO NOT PAY ) Next time walk away. What can they Do?????

Not going to take it any more!!!!!!!!!!!!!
     
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Posted by Venice09 on 2011-06-29:
I don't blame you. I wouldn't put up with that either. Checking our groceries shouldn't be mindless. It takes strategy and finesse to do it right. That cashier either needs more training or to be retrained.

Good review.
Posted by Churro on 2011-06-29:
I find myself in 100% agreement with Venice09. I'm gonna stop right there before I say something to spoil this moment.

Good Review!
Posted by jktshff1 on 2011-06-29:
I agree with what they /\ said....
Posted by Anonymous on 2011-06-29:
great review very helpful
Posted by old fart on 2011-06-29:
What's worse in my opinion is the fact that the cashier will no put more than 3 or 4 items in the bag, leaving you with 15 stinkin' bags to lug to the car and then your house.
Posted by Anna Molly on 2011-06-29:
More often than not, I've had to bag my own groceries at Food Lion. I rarely shop there anymore, but that's not the only reason.
Posted by olie on 2011-06-29:
I agree with the other posters--you received horrid service. The checker should have been much more careful about scanning your groceries and making sure things didn't get squished.

That said: Ex.olie had worked at a grocery store through high school and college. When we shopped together, he taught me these things:

1. Put heavy stuff on the belt first. Milk, cans, a ham or turkey. That goes into the bottoms of the bags.

2. Next, boxes. Cereal, Hamburger Helper, pasta.

3. Stuff that won't get squished. Bacon, frozen peas, deli stuff in plastic deli containers.

4. Eggs. Chips.

5. Squishables: Bananas, grapes, bread.

Since you seem to end up bagging your own groceries, set up 2 bags to start. That way, you can fill the bottom of each with heavy stuff, and fill with the lighter stuff.

Old Fart: I would ask for paper bags. One bagger--a grown man in his 30s at least--put a gallon of milk and a 5-pound bag of potatoes in the bottom of a bag, then proceeded to fill it with multiple one-pound bags of Halloween candy. I stood there agape. I found that if you ask for plastic, you get 4 items in each of 40 bags. If you ask for paper, you get more than most people can lug from the car and up the porch stairs.
Posted by madconsumer on 2011-06-29:
there was a grocery store i used to go to and that had one cashier like this. if at all posssible i would her line. if i had to go thru hers, i would ask her to be careful with the produce. i also found it best to save delciate items until last, heavier items first.
Posted by Anonymous on 2011-06-29:
I usually use self checkout and bag my own groceries so I can make sure nothing gets squished. But the other day when I was driving home, a car turned in front of me and I slammed on my brakes and the milk I had placed on the passenger seat flew off and landed on the bread that I had carefully set on the floor of the car (so it wouldn't get smushed). Sigh. One perfectly good loaf of bread ruined. I've also had bags break on me and I once dropped a whole bottle of vodka in the store parking lot. Luckily they replaced it for free and cleaned up the glass. I've also dropped eggs in the parking lot too. Yeah, no matter how well groceries are bagged sometimes the food gets ruined during the journey home
Posted by trmn8r on 2011-06-29:
I'm with olie - I attempt to stage groceries properly for the checker.

However, there are some things you just can't control - such as will the checker even notice?
Posted by Anna Molly on 2011-06-29:
Food Lion doesn't have any self-checkouts (at least around here). I've had cashiers just walk away after scanning and getting my money..never even attempting to bag anything. Heck, at that point, I just wanted to get out of there. I have no love for Food Lion.
Posted by Vinnie11 on 2011-06-29:
I've never had this happen. I do not even attempt to bag my own items. Quite frankly, I never considered it. I stand right where I swipe my card and do not move a millimeter toward the bagging area. Am I supposed to bag my own stuff?? I am going to observe when I go to the market next. I started doing my own marketing when I had my first child a long time ago. I spent a lot of time since then standing there with a baby. Although I have no babies now, it has always been a habit of mine to let them do it.
Posted by Venice09 on 2011-06-30:
I prefer bagging my own groceries because I sort the items that get put away upstairs and downstairs at home. The cashier would have no way of knowing that. I also don't put refrigerated/frozen items in with dry goods because by the time I get home, the dry packages are all wet. Some cashiers do that and some don't.

Olie, I put the items on the belt in a certain order, too, with the heaviest stuff going first and the bread last. That way the heavy things don't crush the soft items when they pile up at the end of the belt.
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New store
Posted by on 02/16/2011
Food lion is a new store to dawsonville ga and it is always so clean and the people are very friendly and very helpful
     
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Posted by Nohandle on 2011-02-16:
I'm unfamiliar with Food Lion so I guess it's a regional chain. Just continue to shop at some of the locally owned stores as well if you can.
Posted by Anonymous on 2011-02-16:
it is right by thunder road
Posted by Nohandle on 2011-02-16:
Did you pick up a bottle of shine while you were there? If so, shake the bottle a bit to make certain there's nothing floating around. Any old car radiators in the parking lot?
Posted by Anonymous on 2011-02-17:
they do not sell it you have to make shine
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