Treated Like We Didn't Exist
HIGH POINT, NORTH CAROLINA -- Around 8 P.M. tonight, my husband and I visited your store on Brian Jordan Road in High Point, NC. We were in a hurry and just needed a few items. When we found what we needed, we waited for a "Self-Scan" line to open up. One of your employees, Chris, was removing some receipts from the lane and appeared to be preparing to finish up so that we could use the lane.
In hindsight, we should have asked Chris if he would be done shortly. However, before we had a chance, Chris walked off and shut down the computer. He wasn't rebooting it, he shut it down so that nobody else could use it. This was after he turned to look at us several times, knowing that we were waiting for it.
I was shocked and my husband didn't know what to say. What could we say? As I mentioned before, we were in a hurry and could not dilly-dally. We found another line with a representative working there and just allowed her to help us.
As a result of this latest incident, we will no longer shop in your store. In fact, I have cut up my VIP card and refuse to return. It's sad that even after I have shopped in your messy stores with sticky floors and dirty check-out lanes that Chris had to push us over the edge. I guess we just wanted to give you the benefit of the doubt. However, as mentioned before, we will never return. Thank you for your time.