LEXINGTON, KENTUCKY -- Hello All Please Read. Don't get bad, rude, distasteful, service like me. It started and the actual store like 1 previous review. I tried to buy my shoes at my local Foot Locker (which they had) but they told me they could not honor the online price or free shipping. I went home, order my shoe, not to mention this was my birthday & Christmas present. So I place the order and waited. After about a week I called because I never got a tracking number or nothing. I finally get them a few days later.
Wow to my amazement, the shoes was worn clearly worn. I immediately called the 800 number. They told me they can send me out a new pair once I send back the ones I had in my possession. Once they received I told them to send out the new ones. I was told that I had to reorder from online because they didn't have anymore in the warehouse, that once I order again online they was going to ship from one of their stores. It was just a trap I will explain. Well in order for me to reorder the shoes online I was told they had to put the money on a e-gift card. Today is Feb 7th 2016. I was on phone with them Feb 6th 2016.
Well today the 7th I go online to reorder my shoes and WOW out of stock. I have called the CS 3 times and I after speaking with the CS representative trying to get a refund, they tell me it's nothing they can do because they issued me a E-gift card. I told them to cancel the e-gift card because there is nothing else I want from Foot Locker. Just give me my money back and every time I got to that point they will hang up the phone. I still been trying to get my money back nowhere. I actually have the phone calls recorded. So if anyone would like to hear them message me. SO I DO NOT RECOMMEND ANYBODY TO DO BUSINESS WITH FOOT LOCKER.
TROY, MICHIGAN -- I went into the Footlocker at Macomb mall in Troy to buy a pair tennis shoes. The only tennis shoes they had in my size was one on the rack so they went back in the back room, got the other one and I purchase that pair. I had never even wore the pair of tennis shoes that they said that I have worn. I figured that the wear that's on the bottom where from one people were trying to put them on to buy them because that was the only size they had. I was treated very rudely and felt humiliated.
TOWN CENTRE, ROMFORD -- I am trying to contact Footlocker in order to make a complaint about an incident that occurred at the Romford store yesterday. It was at 5:45 PM and I had just made a purchase and was happily leaving the store when the staff in control of the metal shutters witnessed me walking towards the lowered metal shutters. As I am over 6 foot tall I did not notice the lowered metal shutter was at this height and the two staff members standing by the door did not warn me, to mind my head.
I proceeded to walk into the metal shutter with such force, enough to be dazed and concussed at what had happened to my £250 (Police branded) sunglasses that were on my head at the time and also cushioned the blow to my head. I went to King Georges hospital, Goodmayes and was examined by a doctor and the injuries were recorded, the Incident has left me slightly concussed with a large bruise and lump on my head and serious pain to my neck and back and I have vomited due to the pain from my injuries.
I proceeded to leave the store stunned and embarrassed but then decided to return to ask the staff for contact details to notify of the incident, as I entered the store the staff members and mall security were laughing and joking at my expense, they then called the manager who refused to give me contact details and just asked me to leave the store and use the internet to make the complaint. I found this very disturbing and after a lot of searching on the net came up only with this consumer help site and no easy way in which to contact Footlocker complaints dept.
I HOPE THAT YOU CAN INFORM ME OF WHAT TO DO NEXT SO THAT I CAN DEAL WITH THIS SITUATION ADEQUATELY? After 2 weeks in hospital with a respiratory condition and I am awaiting surgery for this condition, I was warned by my doctor's to take extra care not to worsen my condition by injury or otherwise and I feel that this incident could have been prevented if the staff had done their job and looked out for the welfare of the customers in the store which was just myself and my girlfriend.
They could at least have left enough room when lowering the shutter for us to safely exit the store or otherwise warned me about the low shutter as I approached the lowered metal shutters as they were controlling the shutter at the time and guiding us out the store. Or there should be a brightly coloured warning sticker in plain sight on the lower edge of the sharp metal shutters.
I feel that the metal shutters shouldn't have been lowered at this time anyway because the store did not close until 6 PM and the 2 members of staff that were present and in control at the entrance of the store were not allowing any more customers to enter the store anyway.
Will Footlocker compensate me for the damage to my sunglasses and the head injuries I sustained from the store and also for the blatant carelessness, callous humility and the lack of help to provide information in order for me to contact head office to report this incident to the Footlocker complaints department?
NEW YORK -- Was shipped the wrong shoes. Would not let me return them online due to the fact that they shipped from a store in another state even though I purchased them online. Now I have to wait for a return slip so I can bring them to a store for a refund. Ridiculous way to handle a long time customer. Amateur hour at footlocker.com.
PHILADELPHIA, PENNSYLVANIA -- Now I have a pair in transit on the way to her house, and a pair at the store. They say they need a tracking number to reroute them back to the store. No tracking number came with the order confirmation email.
KNOXVILLE, TENNESSEE -- I've been a customer of Foot Locker and Kids Foot locker for years and the customer services has gone down. They don't speak when you enter the store they just stand around talking to each other and texting on their phones. These two stores at the Knoxville center mall is not inviting at all, it seems like the customer service went down when certain employees stopped working in there. I really don't think I will shop again with this company and this was not the 1st time I'm dealing with this.
YONKERS, NEW YORK -- I enter store (#8584) the one located in Yonkers NY yesterday (3-20-11) to return a pair of sneaker that I had purchased on (3-19-11) but was refused by the cashier name **. I then ask her why it couldn't be return and she reply that it could only be return at the store I've purchased them in which was on 34st NY (#07094). At that point I was confused and still ask why isn't that I couldn't return the sneaker which according to the back of the receipt state that “a refund or exchange on unworn merchandise within 30 days with a receipt”.
I had a receipt, the sneaker was purchased yesterday so it was not worn and it was within the range of 30 days?? I then ask her if I could speak with the store manager, she took her cellular phone out her pocket and dial a number. A person on the other end that she claim was the store manager told her that she could not take the sneaker back because the sneaker was consider a limited release and it was final sale. I then ask her if she could give me the store number, her name and the store manager name **.
She replies that she would after she takes the customer after me. That's when I got upset because she tell me that she need to services the customer after me first but aren't I a customer as well, didn't I purchased a product? I believe that it was close to closing time and the number of customer still in the store, I feel that she was in a rush to close up. I am confused and upset about the way Footlocker do business.
The back of the receipt had given their customer a PROMISE that it seem it can't be kept. I spend four hundreds at Footlocker that day but couldn't return one item. Footlocker is eager to take my money but is not eager to return by money! I am glad to follow any rules that a stores has but the true of the matter is that if it was a final sale, why was it not on the receipt??
CONCORD, CALIFORNIA -- While in a Daly City Footlocker, I purchased a World Series t-shirt for my husband. Come to find out, he had purchased the exact same shirt! We live in Concord so I decided to return the brand-new, unworn t-shirt to the Footlocker in Sun Valley Mall (keep in mind Daly City is over an hour away). When we approached the counter, the sales clerk seemed unpleasant and unwelcoming. He asked, "What's wrong?" and I answered "Nothing, I only need to return". He said there were no tags and I explained that none of the shirts had tags and that they were on a rack with the price overhead.
I explained that the sales representative had scanned a paper to read its price and he should call to verify. (I had the receipt). He offered to give me an exchange and I said I preferred the cash back. I asked him again to call and verify, but instead he started accusing me of trying to return an already worn shirt! When I asked to speak with the manager, he claimed he was the manager! It was clear that he did not to verify that the shirts did not come with tags. His laziness and accusative manner only made the situation worse.
To make the long story short, voices were raised and insults were made. I was highly upset, but what surprised me the most is that this manager was insulting me in front of his customers. I am not sure what type of training Footlocker gives its managers, but if this had happened at my workplace, the manager would have definitely lost his job.
Our priority is customer satisfaction and if there is an extra step we need to take, we do it in order to help our customer. Clearly, this Footlocker manager did not even try to do his basic job. Needless to say I am never returning to that location again and although I plan to submit a formal complaint for his unwillingness to help, I highly doubt Footlocker will do anything about it.
ANN ARBOR, MICHIGAN -- I was appalled by what happened to me at the Ann Arbor, Michigan Footlocker last Monday. While looking for a pair of tennis, the employee ripped out the padded insert of a Nike shoe and proceeded to tell me that I should purchase a particular type of insert that he had in his hand. Stating that the ones Nike puts in are only good for a week. He literally destroyed the inside of this shoe.
Then when I asked him for a size 8 in it, he went in the back and came out with only one shoe and then snuck to the display model and grabbed the one that he had ripped out the padding in. I said, "You don't have another shoe other than that one?" And he replied "No". So I opted not to get that pair. He also told me they had no Nike shoes without the high backing on that hits the back of my tendon. When I started looking again, I found a pair of classics with the low back.
He dumped me onto another employee and when I asked for an 8, the guy came out with a box and handed me one shoe, I asked to have the other and he proceeded to the demo model. I said, "You don't have a shoe that is not a demo?" He said "No, they were all out." When he went somewhere else, I looked in the box and there was the other non-demo shoe. Which I took along with the other that came out of the same box. I would have walked out long before, but I had a $40 gift card for Footlocker from my health care provider.
You can bet I will never go back to that store again. I dealt with 3 employees that day and all were quite flippant. The one guy that told me the Nikes would only last one week without a better insert seemed like a real con artist. It was as though they were having a contest with me, the way I was handed off from one employee to another--started initially off asking one employee and then he left suddenly. I have had Nike shoes for years and never had any problems with them.
It is such a shame when you get bad employees, and I am even wondering though if they weren't trained to pass off the demos because two of them tried to do that... I will never go back again! Management is not watching or they are in on it.
MONTREAL, CANADA, CALIFORNIA -- Last week I went to Footlocker to check out the shoes, after seeing the buy one get second pair half price I decided to go ahead and buy a couple pair. I really liked the Nike Cortez, they checked and they didn't have my size, after checking in the computer the man told me to go 4 blocks down to the other Footlocker because they supposedly had them. After going there the clerk told me they didn't have them in that size, he told me "It must be the other store down the road!”
After walking for 45 min trying to find the store I finally found it. They told me “We don't carry that model here but we can order them.” “Great” I said, “let's get this over with” but I spoke too soon. After waiting another 45 min for the clerk to call other stores to get the model number and having him serve other customers while I was waiting, I decided to go back to the first store to order the pair.
The girl there was very helpful she ordered the pair for me and I picked another pair to go with it. Everything goes fine, then I get home try my shoes and look inside the shoe and noticed she charged me $20 too much. So the next day I take the subway , 45 min, get my $20, 45 min again to get to my house.
The next day I received my order by mail, open the box and it's the wrong pair of shoes!! Again 45min metro ride one way!! The clerk who was the same that reimbursed me my $20, only said to me “Oh well sorry about that.” Instead of picking another pair I told myself no way I've lost enough time with you please reimburse me that's it. I'll never shop there again!!