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I Went Back The Next Day And They Told Me That I Had Worn The Shoes
Posted by Longhair623 on 11/23/2013
TROY, MICHIGAN -- I went into the Footlocker at Macomb mall in Troy to buy a pair tennis shoes. The only tennis shoes they had in my size was one on the rack so they went back in the back room got the other one and I purchase that pair. I had never even wore the pair of tennis shoes that they said that I have worn. I figured that the wear that's on the bottom where from one people were trying to put them on to buy them because that was the only size they had. I was treated very rudely and felt humiliated.

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Bad Customer Services and Rudeness
Posted by Unhappycustomer1664 on 11/08/2013
KNOXVILLE, TENNESSEE -- I've been a customer of Foot Locker and Kids Footlocker for years and the customer services as gone down. They don't speak when you enter the store they just stand around talking to each other and texting on there phones. These two stores at the Knoxville center mall is not inviting at all it seems like the customer service went down when certain employees stopped working in there.

I really don't think I will shop again with this company and this was not the 1st time I'm dealing with this.
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The Worst Company to Do Business With
Posted by Fuckfootlocker on 10/16/2013
USA -- Don't buy from footlocker.com
3-don't know what they are doing
3- and they charged me for more than 200$ for package have never shipped and hold the amount for 7 days and when I complained for waiting more a week after I already paid the amount to the credit card.
Without even telling me what was taking them all that long (we can cancel it if like )
And because they have charged me with 30$ (24 hours shipping )
It has been more than 150 hours and the order not shipped yet
I thought that was rude from them to offer to cancel it .and I canceled the orders and until now no money was refunded !! Can you believe that .
My advise :
Don't do business with footlocker online
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Childs Nike Air Max Falling to Pieces. Not Happy!
Posted by Shell-79 on 10/13/2013
I am on a pension and saved to buy my girls a pair of Nike air max each. Within 7days, my oldest daughters shoes became unsewn all around the toe area. As I cannot afford to buy them new ones I want a replacement.. Pathetic shoes these days.. I have worn these my whole life without a problem...... Who makes these shoes?? 2 Year olds??

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Posted by BigAl on 2013-10-15:
When you buy Nike shoes you are not paying for quality. You are paying for the Nike logo.
Posted by Soaring Consumer on 2013-10-16:
Have you attempted to return them to the store for a refund/replacement under the return policy?
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My Lebron Nikes Are Breaking Apart
Posted by Hwn31 on 09/08/2012
CONCORD, CALIFORNIA -- Hi my name is TJ Norman. My parents bought me Nike Lebron Nines 3 months ago at Kids Foot Locker in Sun Valley Mall, Concord Ca. After wearing it for 3 months my Lebron Nines are breaking apart, the inner inside part near the shoelace or quarter is bulking and ripping off. My parents bought my shoes for $140,00 dollars plus tax.

This shoes is the most expensive shoes in the family, I LOVE IT ,.We went to Kids Foot Locker to buy shoes for my brother yesterday and the salesman told us to call Nike or write a letter for our complains. My whole family likes Nike. It's the first time this happened.

My parents are hard working. These shoes are a reward for getting good grades. My dad can't believe it these shoes are so expensive and it's a well known brand is breaking apart and I only worn it for a couple of months? My Mom is so disappointed for this matter and she told me that she will never buy another Lebron shoes again...I hope you can help me so I can convince my parents to buy me another Nike shoes next time.

Thank you and I hope to hear from you soon!

Thank you
TJ Norman
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Posted by clutzycook on 2012-09-08:
I hope you sent a copy of this letter to Nike so they can see it. I don't think anyone from that company comes on here.
Posted by Anonymous on 2012-09-08:
This should be directed to Nike, not Kids FootLocker. Good luck! A lot of people have been complaining about the quality of Nike shoes not being as good as it used to be. I bought a pair of Free Run's 7 months ago and while they are extremely comfortable, I don't think the quality is worth the $100 I paid for them.
Posted by GenuineNerd on 2012-09-09:
Those shoes are built more for style than for substance. You are mainly paying for LeBron James's name and shoe contract when you buy these. Otherwise, you're paying 3-4 times as much for a shoe that's basically the same quality as a $35-$50 shoe with no high-paid athlete's name on it. Just be glad you don't live in Cleveland wearing these shoes...LeBron's been hated here ever since he left the Cavaliers for the Miami Heat.
Posted by DebtorBasher on 2012-09-09:
What do you mean, "Ever since he left the Cavaliers"? I live in Cleveland and I couldn't be happier when he left...I'm still walking on clouds! I cringe everytime I hear he's coming back for a visit!
Posted by GenuineNerd on 2012-09-09:
That's why he's hated. Clevelanders have felt betrayed since "The Decision", and the Cavs are still trying to rebuild. LeBron did give Cleveland some winning seasons.
Posted by DebtorBasher on 2012-09-10:
I know that's the way it is with a lot of CAV fans...but for me, I just never liked all the hype and I never liked his attitude when he was here. Whenever the CAVS won it was, 'Lebron and company' but whenever they lost, it was, 'The CAVS'...I admit that the media had a lot to do with it as well with the over exposure...I just got sick of his face, his name and even his jersey number...Man-O-Man, I sure don't miss Lebron....LOL!
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Disgusted with damaged Jordan's sold to my son
Posted by on 07/23/2012
1020 FLATBUSH AVE. BROOKLYN, NEW YORK -- I gave my son money to purchase sneakers as a graduation gift. I am a divorcee whom has had her second son graduate from high school and start college. I usually do not spend money on such high priced sneakers but he had received his Regents Diploma, from a great high school in Brooklyn, NY (Bensonhurst section).

I allowed my son to purchase the sneakers on his own. He returned home he realized that these 175 dollar sneakers were damaged.
He has been trying to either exchange them or get his money back. I intervened today when (tried to allow him to purchase these sneakers on his own since he will be 18 in a few months) he was sent to Nike Town, in Manhattan on 57th street for a voucher for 175 dollars. I went and they told us they don't know why they did that because we did not buy the sneakers from them.

I went with my son back to Footlocker in Brooklyn, where my son purchased the sneakers. The young manager refused to give us the money for the defective sneakers they sold my son, and they would not exchange them.

I was very upset because the Nike store said to us we have a thirty day policy for returns on the receipt which I pointed out as well to Footlocker. The manager said he was standing his ground.
He could not take back sneakers with a new release date!
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Posted by trmn8r on 2012-07-23:
What does the term "release date" mean?
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Store Manager poor attitude and defective shoes
Posted by Niccimouse on 04/10/2011
BROOMFIELD, COLORADO -- Visited the Footlocker at the Flatirons Mall in Co., to show the store a pair of sneakers we have had for 8 months, the right shoes was separating from the sole......she was able to pull up the original receipt. Instead of discussing options with us, She berated us and was very disrespectful, stated that any shoe does not last that long, that defected shoes could only be returned within 30 days and only if they could resold ----really Footlocker resells defective shoes...I asked to speak to the store manager and she stated " you are looking at her.....and that was it
Help ......
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Posted by Venice09 on 2011-04-10:
Good to know Footlocker sells defective shoes! Thanks for the warning.

I had a similar experience with Nike sneakers. Kohl's took them back, no questions asked. Try contacting Nike. They might be willing to do something for you.
Posted by trmn8r on 2011-04-10:
I don't understand the bit about returning defective shoes within 30 days, so that they can be resoled. Oh, Magoo, you've done it again.

Seriously, who is going to buy a worn pair of defective shoes?
Posted by Inat on 2011-04-10:
8 months is a long time for a pair of sneakers
Posted by Anonymous on 2011-04-10:
Sounds like normal wear and tear to me for the life of the shoes.
Posted by GenuineNerd on 2011-04-10:
If the shoes were worn daily (or almost daily), you'd be lucky to get 8 months out of them...especially if there is heel edge or sole wear. And some people are harder on shoes...especially athletic shoes...than others. If the shoes were only worn occasionally (or only a few times) since you bought them, then you would have a defect on your hands. Besides, Nike products are overpriced for what they are...you're basically paying for the name.
Posted by Venice09 on 2011-04-10:
My son is very hard on his sneakers, but he gets at least a year to 18 months out of them. The only pair that ever self-destructed was Nike. Same problem as the OP, and I've read other similar complaints, too. Other than Kohl's, I don't expect retailers to take these shoes back after the return period, but Nike should recognize the defect and take care of its customers.

I don't know why the manager even bothered to look up the receipt if she knew there was nothing she could do. She should have simply explained the return policy and suggested that the OP contact Nike. No need for an attitude.
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Promise That Can't Be Kept
Posted by Presobk02 on 03/21/2011
YONKERS, NEW YORK -- I enter store (#8584) the one located in Yonkers NY yesterday (3-20-11) to return a pair of sneaker that I had purchased on (3-19-11) but was refused by the cashier name Massiell. I then ask her why it couldn’t be return and she reply that it could only be return at the store I’ve purchased them in which was on 34st NY (#07094). At that point I was confused and still ask why isn’t that I couldn’t return the sneaker which according to the back of the receipt state that “a refund or exchange on unworn merchandise within 30 days with a receipt”. I had a receipt, the sneaker was purchased yesterday so it was not worn and it was within the range of 30 days??????? I then ask her if I could speak with the store manager, she took her cellular phone out her pocket and dial a number. A person on the other end that she claim was the store manager told her that she could not take the sneaker back because the sneaker was consider a limited release and it was final sale. I then ask her if she could give me the store number, her name and the store manager name (Atasha). She replies that she would after she takes the customer after me. That’s when I got upset because she tell me that she need to services the customer after me first but aren’t I a customer as well, didn’t I purchased a product??? I believe that it was close to closing time and the number of customer still in the store, I feel that she was in a rush to close up. I am confused and upset about the way Footlocker do business.

The back of the receipt had given their customer a PROMISE that it seem it can’t be kept. I spend four hundreds at Footlocker that day but couldn’t return one item. Footlocker is eager to take my money but is not eager to return by money!I am glad to follow any rules that a stores has but the true of the matter is that if it was a final sale, why was it not on the receipt??

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Posted by old newfie on 2011-03-21:
I think you should just return it to the store where you bought it.
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Footlocker manager
Posted by Moren006 on 11/07/2010
CONCORD, CALIFORNIA -- While in a Daly City Footlocker, I purchased a World Series t-shirt for my husband. Come to find out, he had purchased the exact same shirt! We live in Concord so I decided to return the brand-new, unworn t-shirt to the Footlocker in Sun Valley Mall (keep in mind Daly City is over an hour away). When we approached the counter, the sales clerk seemed unpleasant and unwelcoming. He asked, "what's wrong" and I answered "nothing, I only need to return". He said there were no tags and I explained that none of the shirts had tags and that they were on a rack with the price overhead. I explained that the sales representative had scanned a paper to read its price and he should call to verify (I had the receipt). He offered to give me an exchange and I said I preferred the cash back. I asked him again to call and verify, but instead he started accusing me of trying to return an already worn shirt! When I asked to speak with the manager, he claimed he was the manager! It was clear that he did not to verify that the shirts did not come with tags. His laziness and accusative manner only made the situation worse. To make the long story short, voices were raised and insults were made. I was highly upset, but what surprised me the most is that this manager was insulting me in front of his customers. I am not sure what type of training Footlocker gives its managers, but if this had happened at my workplace, the manager would have definitely lost his job. Our priority is customer satisfaction and if there is an extra step we need to take, we do it in order to help our customer. Clearly, this footlocker manager did not even try to do his basic job. Needless, to say I am never returning to that location again and although I plan to submit a formal complaint for his unwillingness to help, I highly doubt Footlocker will do anything about it.
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Posted by Anonymous on 2010-11-07:
Footlocker's exchange policy is much more lenient than their return policy in practice. You can contact corporate and tell them of your experience with the manager.
Footlocker Corporate Office | Headquarters
112 West 34th Street New York, NY 10120

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Good Service
Posted by Henrob on 07/31/2010
After a bad experience with Dick's, went to Foot Locker. Wife had bought two pairs of shoes there and was impressed with customer service.

I had a good experience and bought a pair of running shoes. Much, much better than Dick's experience. Sorry for all the bad reviews for Foot Locker. I was very pleased with Mall of Georgia Foot Locker and will return again.
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Posted by Alain on 2010-08-01:
Service frequently varies from one store to another. Looks like you found one that wants to keep it's customers!
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