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Promise That Can't Be Kept
Posted by on
YONKERS, NEW YORK -- I enter store (#8584) the one located in Yonkers NY yesterday (3-20-11) to return a pair of sneaker that I had purchased on (3-19-11) but was refused by the cashier name Massiell. I then ask her why it couldn’t be return and she reply that it could only be return at the store I’ve purchased them in which was on 34st NY (#07094). At that point I was confused and still ask why isn’t that I couldn’t return the sneaker which according to the back of the receipt state that “a refund or exchange on unworn merchandise within 30 days with a receipt”. I had a receipt, the sneaker was purchased yesterday so it was not worn and it was within the range of 30 days??????? I then ask her if I could speak with the store manager, she took her cellular phone out her pocket and dial a number. A person on the other end that she claim was the store manager told her that she could not take the sneaker back because the sneaker was consider a limited release and it was final sale. I then ask her if she could give me the store number, her name and the store manager name (Atasha). She replies that she would after she takes the customer after me. That’s when I got upset because she tell me that she need to services the customer after me first but aren’t I a customer as well, didn’t I purchased a product??? I believe that it was close to closing time and the number of customer still in the store, I feel that she was in a rush to close up. I am confused and upset about the way Footlocker do business.

The back of the receipt had given their customer a PROMISE that it seem it can’t be kept. I spend four hundreds at Footlocker that day but couldn’t return one item. Footlocker is eager to take my money but is not eager to return by money!I am glad to follow any rules that a stores has but the true of the matter is that if it was a final sale, why was it not on the receipt??
     
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old newfie on 2011-03-21:
I think you should just return it to the store where you bought it.
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I sustained head injury's and damaged sun glasses due to lowered metal shutters before store closure time
Posted by on
TOWN CENTRE, ROMFORD -- I am trying to contact Footlocker in order to make a complaint about an incident that occurred at the Romford store yesterday.

It was at 5:45 PM and I had just made a purchase and was happily leaving the store when the staff in control of the metal shutters witnessed me walking towards the lowered metal shutters. As I am over 6 foot tall I did not notice the lowered metal shutter was at this height and the two staff members standing by the door did not warn me, to mind my head. I proceeded to walk into the metal shutter with such force, enough to be dazed and concussed at what had happened to my £250 (Police branded) sunglasses that were on my head at the time and also cushioned the blow to my head.

I went to King Georges hospital, Goodmayes and was examined by a doctor and the injuries were recorded, the Incident has left me slightly concussed with a large bruise and lump on my head and serious pain to my neck and back and I have vomited due to the pain from my injuries.

I proceeded to leave the store stunned and embarrassed but then decided to return to ask the staff for contact details to notify of the incident, as I entered the store the staff members and mall security were laughing and joking at my expense, they then called the manager who refused to give me contact details and just asked me to leave the store and use the internet to make the complaint. I found this very disturbing and after a lot of searching on the net came up only with this consumer help site and no easy way in which to contact Footlocker complaints dept.

I HOPE THAT YOU CAN INFORM ME OF WHAT TO DO NEXT SO THAT I CAN DEAL WITH THIS SITUATION ADEQUATELY?

After 2 weeks in hospital with a respiratory condition and I am awaiting surgery for this condition, I was warned by my doctor's to take extra care not to worsen my condition by injury or otherwise and I feel that this incident could have been prevented if the staff had done their job and looked out for the welfare of the customers in the store which was just myself and my girlfriend, they could at least have left enough room when lowering the shutter for us to safely exit the store or otherwise warned me about the low shutter as I approached the lowered metal shutters as they were controlling the shutter at the time and guiding us out the store. Or there should be a brightly coloured warning sticker in plain sight on the lower edge of the sharp metal shutters.

I feel that the metal shutters shouldn't have been lowered at this time anyway because the store did not close until 6 PM and the 2 members of staff that were present and in control at the entrance of the store were not allowing any more customers to enter the store anyway.

Will Footlocker compensate me for the damage to my sunglasses and the head injuries I sustained from the store and also for the blatant carelessness, callous humility and the lack of help to provide information in order for me to contact head office to report this incident to the Footlocker complaints department.
     
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BokiBean on 2009-08-24:
You can probably get your meds covered, but not the punative stuff.

Did you get any names of the manager or employees?

Here's the corporate info:

Foot Locker, Inc. Headquarters
Foot Locker, Lady Foot Locker,
Kids Foot Locker, Footaction
112 West 34th Street
New York, New York 10120
(212)720-3700

Anonymous on 2009-08-24:
It doesn't matter how tall you are. You should be looking where you're going, even if you're "happily walking out." This was bone-headed on your part.
BokiBean on 2009-08-24:
If they had customers in the store and they lowered the metal shutters, then it was just an accident waiting to happen.

He may feel like a fool for walking into it, but it was WAY dumb on their part to lower it while the store was still open.
Skye on 2009-08-24:
Do they have video of this happening?? It would show what you are describing.

I'm really sorry you were so injured.

jktshff1 on 2009-08-24:
How many time you going to post this? Sorry, but watch where you are going. At over 6' tall you 'oughta know you are going to bang your head.
You are just looking for some bucks for bs that was your fault. Go away.
Anonymous on 2009-08-24:
He should have been watching where he was going, but seriously, who expects to walk into a lowered metal shutter? Not me. The shutter should have either been closed all of the way, or left opened. Personally, if I was this injured at a store I would have insisted that accident report be filled out and would have gotten the corporate information at the time.
jktshff1 on 2009-08-25:
point taken John
Pete Le Groove on 2009-08-25:
I must take time to thank you guys for your real heartfelt concerns on my behalf, I am from london and will be persueing an accident claim through my solicitors I woke up today with a serious amount of pain and anyone who thinks it is my fault for not seeing something that should clearly not be there or be marked clearly obviously don't have a heart nor understand law. the shop was not closed and the staff are responsible for their actions....
once again thankyou...
Eloise on 2009-08-25:
Pete, you don't think that you bear any responsibility for the accident? Come on it was right in front of you. The staff must have felt you were a grown up and could manage to 'mind' your own head.
DebtorBasher on 2009-08-25:
I'm under the impression this happened in England. I don't know what their laws are over there.

Most people are watching their step when they walk out of a store, not their head. I agree with the poster, they should have some kind of bright orange strip along the bottom of the metal closing. I'd go further with this if I were you, because you obviously received a serious injury from their negligence. Good luck to you!
old fart on 2009-08-25:
Most folks look DOWN to where they're going, not UP as though bird watching... good luck with your complaint...
BokiBean on 2009-08-25:
Oh! I missed the part where the OP was from UK..my bad.

Helpful advice from several posters.
Anonymous on 2009-08-25:
I totally agree with the OP. The shutters should have never been lowered. The employees were definitely at fault. Pete, I hope you receive some type of compensation for this injury. Good luck.
Anonymous on 2009-08-25:
As I stated last night Sir Pete, do you think that perhaps if you weren't wearing those high end glasses that you might have seen the shutters?
There is a paper trail regarding the accident and if you were really dazed and concussed you should have let the employees call the EMT. If I read this correctly you left on your own to go to be treated then came back to get some answers while still dazed, bruised and concussed? Bad move on your part.
Keep your head up and us posted. Good luck.
BokiBean on 2009-08-25:
Not only that, but the way the employees at this store handled the situation leaves a whole lot to be desired.

It might be funny at first when a customer hits his head, but at some point you have to realize that they're hurt..and then the fun stops.

And not giving him contact details was really a classless act on their part.
Anonymous on 2009-08-25:
The fun will stop when the litigation starts.
My first question as the FL attorney would be, "what was he doing wearing sunglasses indoors?"
Anonymous on 2009-08-25:
When I go indoors here in Singapore, I often have my sunglasses on my head so I can put them back on as soon as I go back outside. I think that's pretty standard practice for people in the summer (or all year-round here). Besides, I think that is not the biggest issue anyway.
BokiBean on 2009-08-25:
He was wearing the sunglasses on TOP of his head, not on his eyes..they actually cushioned the blow. :P

And besides, the sun never goes down on a bad dude.
Anonymous on 2009-08-25:
Okay, I don't wear any kind of glasses so that makes sense about having them rest on your head. Now lets move on to the next issue being why didn't he have the employees summon the EMT?
BokiBean on 2009-08-25:
Because if you can walk, you walk. Someone who is setting up a lawsuit WOULD have...but this guy just got biffed and dealt with it. I don't think that negates any injuries he might have had..
Anonymous on 2009-08-25:
Okay, zz. I'm up for that! I have been injured before, and at the same time embarrassed. I was so stunned that I didn't realize how injured I was until I arrived home. Then, I had to have someone drive me to the ER. I didn't slam my head into something, but I can imagine how you could wander away, especially with people laughing. Mine was an auto accident.
Anonymous on 2009-08-25:
K2, that happened to me when I was hit by a car as well. I did call the EMT, but they refused to take me. I should have gone after the city for that. Yes, at times you don't realize how bad you are hurt BUT just reading how this accident took place, and how he desribes how he felt right away, he should have laid down right there. IMO

Boki, stay in the shallow water.
What, are you going to school to be a "Victim's Advocate" or what? *shaking my head*
Slimjim on 2009-08-25:
It's easy to laugh and say why weren't you watching where you were going, but poster does have a legit beef. A store's egress can't be lowered as tall people are leaving and not have sort sort of responsibility to any injuries resulting from it.
"Will Footlocker compensate me for the damage to my sunglasses and the head injuries I sustained from the store and also for the blatant carelessness, callous humility and the lack of help to provide information in order for me to contact head office to report this incident to the Footlocker complaints department."
I'd skipped going for that extra pain and suffering gig and stick with your real losses- the medical bills and the glasses. Beyond that, you'll look like a guy trying to make a killing after himself walking straight into a door.
Anonymous on 2009-08-25:
He should get compensated but it looks a lot better when you stay at the scene and get initial treatment there.

Boki thanks to K2, I know that they were on top of the guy's brainbox!
Try and comprehend, my friend.
Anonymous on 2009-08-25:
slim, that's a good idea--about the claim. I think they should throw in a few pairs of shoes too. I'd throw them at the employees, lol.

zz, next time I'm injured, I will also insist on immediate care, but sometimes we just slip up. That sucks the EMT's wouldn't take care of you!
DebtorBasher on 2009-08-25:
ZZ....he wasn't wearing the sunglasses on his face...he had them on the top of his head.
DebtorBasher on 2009-08-25:
ZZ, you were hit by a car too? *Shaking head in disbelief, wondering how he ever survived this long*
Anonymous on 2009-08-25:
Thanks, DB. I think we've established that at least 4 times now. (The sunglass debacle.)
BokiBean on 2009-08-25:
zz..don't be a smart aleck with me. I really don't appreciate it. My sister was run over by a car and sustained massive injuries, I know a lot about what kind of pain and suffering people can go through. And kia and I probably were posting that at the same time. Bite my az. Catch me in the right mood and I might overlook some of your insults, but "stay in the shallow water" is just effen rude.
Anonymous on 2009-08-25:
Boki, I am sorry about your Sister but I had no clue about that tragedy when I made my valid points.
I will be Zz, the smart aleck or whatever else you want to call me...I am a big boy you see and if you are in such a foul mood perhaps you should logoff and go lie down for a spell, sweetie.
What do you mean by "bite my Arizona?" That was very mean spirited and I for one will not stand for you dissing the great state of ARIZONA!! Man, does that chaffe my @ss!!!
BokiBean on 2009-08-25:
That might fly with other members around here, but putting me down as sport is not going to go over well between us.
DebtorBasher on 2009-08-25:
You're welcome KIA...I didn't read through ALL of the comments when I posted that. Besides, sometimes ZZ needs to be told more than once!
Anonymous on 2009-08-25:
I am not putting you down. I truly believe that I was making better points regarding the issues at hand.
Man, all this over some guy across the pond that had his feelings hurt when he decided to "head-but+" an iron shutter!
NEXT FRIGGIN' CASE!!!!!!! *slams gavel*
DebtorBasher on 2009-08-25:
ZZ sweetheart...relax and go watch the video I posted for your Tuesday entertainment...trust me, it will do you good!
Anonymous on 2009-08-25:
ZZ is wishing on his star for some exciting things to read on this site. He's still waiting...........
DebtorBasher on 2009-08-25:
That's why he needs to check out my threads...they are straight from the "Basher's Book Of Never Fail To Entertain Threads". He just needs to learn to trust me and his life would be so much easier for him.
Anonymous on 2009-08-25:
After this one. I may stick with food complaints exclusively for a while.
*hyperventilating*
Anonymous on 2009-08-25:
Oh, zz, it wasn't so bad. It finally gave me something to comment on, thanks to you. I have to hit the hay. Nighty nite all.
DebtorBasher on 2009-08-25:
Sweet dreams!
Anonymous on 2009-08-25:
Thanks, DB. Have a nice day!
Anonymous on 2009-08-25:
Later K2 and my meaningless thought of the day comes from some guy named Rodney that e-mailed me and asked, "c-can't we all j-j-just .....Get along?"
JR in Orlando on 2009-08-25:
Around here, a shutter is normally an aluminum roll down that is used in a mall and is more of a flexible grate, than a solid shutter. How fast were you running when you ran into the shutter, so as to give yourself a concussion? Since the glasses on your head were broken, I assume you hit with the front crown of your head which is the hardest part of the head,I.e. soccer. If you are facing forward, how could you not see the lowered shutter? If you hit hard enough for a concussion, would you not have gone down or sat down there at the scene? Yet, you say you hit something walking normally, but got hurt so bad you "vomited" from the pain??????
old fart on 2009-08-25:
JR... The bottom rail of that "shutter" is a pretty darn substantial piece of metal to guide the outside rollers in their track... I bet that hurt like h3ll!
Eloise on 2009-08-25:
My brother was 4 years old when a Mercades literally ran over his back. My parents didn't sue the other driver and his settlement was $150,000 more than the kid who did. (and that kid lost a kidney) Sometimes suing isn't the best option available.
Anonymous on 2009-08-25:
Please elaborate on what other options one my have outside of settling out of court since there is always a chance that you could lose.
Eloise on 2009-08-25:
JR Best Answer By Far!
Eloise on 2009-08-25:
ZZrock, he could file a lawsuit, but yet again you can lose and then end up paying solicter fees.
Anonymous on 2009-08-25:
I am sure that there are attorneys over there that would get a settlement on a contingency basis.
How did the driver get more than your family did? Was there shared blame?

JR, finally someone else that isn't always taking the OP's side! You star power is rising rapidly. Keep it up and thank goodness for more COMMON SENSE around here!!! (BA)
Eloise on 2009-08-25:
Sorry ZZ if I wasn't clear. My brother received $150,000 more than the other boy who was also hit. The family of the other boy made the decision to sue, my family didn't. We live in a 'sue happy' society, sueing isn't always the answer.
Anonymous on 2009-08-25:
Gotcha, your family got a settlement through the driver's insurance, right?
Sometimes that is the best way to go. Being able to trust your attorney helps a lot in making the decision.
jktshff1 on 2009-08-25:
Pete: Based on the IM you sent me, (partial, the rest was not appropriate) "I don't know who you are but if you think it is justifiable to not see something that shouldn't be there then your an arse" I stick by my original statement.
Get your head out of where it shouldn't be and watch where you are going. You are the same type of guy making a turn, getting slammed into and claiming it ain't your fault cause you did not see the small car coming. Although the store may have some responsibility, it's your responsibility to watch where you are going.
Eloise on 2009-08-25:
JKT, you rock my world!!! Great Answer!
jktshff1 on 2009-08-25:
Why thanks Eloise.
Anonymous on 2009-08-25:
Oh good grief. It's the stores responsibility not to pose unnecessary hazards in the customers way. There was no valid or reasonable reason to lower the metal shutters until all customers have exited. Get an ambulance chaser and then take the out of court settlement offer which there will be because despite what the always blame the OP crowd believes on this one Footlocker is 100% in the wrong.
MSCANTBEWRONG on 2009-08-26:
Dang Pete...that was just plain mean and ugly. I'm sorry you were hurt and deserve to have your medical bills at least partially paid. There no reason to blast someone in that manner because they choose to disagree with you. This is what the website is...it's your 3 cents!! Good luck to you cuz you most likely are going to need it with that attitude. JMHO
Eloise on 2009-08-26:
I've already posted it to admin. What a complete jerk!
MSCANTBEWRONG on 2009-08-26:
So did I Eloise...inappropriate for sure.
Anonymous on 2009-08-26:
This is still going on, and on, and on?.....

It's like date night at mad's pad! Awesome!
Anonymous on 2009-08-26:
Pete-- do you really think your comment is going to hurt our whee American feelings? Well, those of us that are American.
Grow up.
DigitalCommando on 2009-08-26:
This person has every right to feel the way he does. The store can be held liable because it created a situation that would not normally be encountered or expected while a business is open. Most people don't look at the ceiling when they are walking, they look straight out and downward. He could have been admiring his new shoes on the way out or looking at a display in front of him that was at eye level or a hot chicks a$$. No matter what he was looking at, a harmful barrier to egress is not what people are searching for on the way out of a store. What if he had been looking at the lowered gate and slipped on a puddle of water, would it be his fault for not having salamander eyes that can look in 2 different directions at once?
MSCANTBEWRONG on 2009-08-26:
DC I don't disagree with that part but his ugly toned email was not necessary.
DigitalCommando on 2009-08-26:
I think his 'ugly tone' was induced by some of the disrespectful responses. I didn't see him starting off his post that way. "You should watch where your going" what kind of air-head comes up with that? "You should" can be applied to every mistake made in the universe. Like we need somebody to tell us the sun came out today too?
The store caused the harm, he has the right to sue. I hope he does.
DebtorBasher on 2009-08-26:
I always laugh when someone trips and the person next to them says, "Watch your step"...LOL...it's like...why didn't you tell them that BEFORE they tripped, because waiting until after they trip is kind of senseless.
Pete Le Groove on 2009-08-29:
I am sorry for my ugly remark to eloise and jkt etc. but I was hurt by disrespectful comments made by certain poster's...
I didn't even want to offend anyone else but if I did I apologize to you personally.
This is great though, that the attention of so on this post... Thanks again to those with genuine concern and care.
It shows by your stars how cool you are...
Alain on 2009-08-29:
BokiBean's first comment with the info provides the best path to resolution. Other than that, hope you feel better, Pete.
jktshff1 on 2009-08-29:
No apologies necessary here. Just curious, were you taken from the store to the Dr, or did you leave the store and go to the doc on your own?
Don't know how it is in the UK but if you left the store and went on your own, unless you have access to a camera showing your collision, you are going to have a hard time proving it happened there.
Diabolical on 2009-09-05:
I work at an FYE as a sales associate. It's common practice, especially in malls and shopping complexes, to lower the metal shutters slightly around 10-15 minutes to close to alert potential customers that they'll be closing soon.
PepperElf on 2009-09-05:
how did he not notice them, unless he was blind?
Diabolical on 2009-09-05:
That's what I want to know. It's impossible not to notice. Unless he's one of those people who wear their sunglasses indoors...or at night...
innocentconsumer on 2009-11-24:
the Footlocker employees are to file a incident report. if they don't you have to right to file a suit against them which they would have to pay for your lawyer, hospital and anything else. there's an 1800 number on your receipt onthe back or heres a number you can contact 18005697490. Footlocker company won't help you. I suggest file a civil suit and get damages. did you have the mall file a incident report the day of the incident. you need proof that you got hurt at the mall in Footlocker store
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StarEmpty StarEmpty StarEmpty StarEmpty Star
I Went Back The Next Day And They Told Me That I Had Worn The Shoes
Posted by on
Rating: 1/51
TROY, MICHIGAN -- I went into the Footlocker at Macomb mall in Troy to buy a pair tennis shoes. The only tennis shoes they had in my size was one on the rack so they went back in the back room got the other one and I purchase that pair. I had never even wore the pair of tennis shoes that they said that I have worn. I figured that the wear that's on the bottom where from one people were trying to put them on to buy them because that was the only size they had. I was treated very rudely and felt humiliated.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
The Worst Company to Do Business With
Posted by on
Rating: 1/51
USA -- Don't buy from footlocker.com
1-scammers
2-rude
3-don't know what they are doing
3- and they charged me for more than 200$ for package have never shipped and hold the amount for 7 days and when I complained for waiting more a week after I already paid the amount to the credit card.
Without even telling me what was taking them all that long (we can cancel it if like )
And because they have charged me with 30$ (24 hours shipping )
It has been more than 150 hours and the order not shipped yet
I thought that was rude from them to offer to cancel it .and I canceled the orders and until now no money was refunded !! Can you believe that .
My advise :
Don't do business with Footlocker online
     
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StarStarEmpty StarEmpty StarEmpty Star
My Lebron Nikes Are Breaking Apart
Posted by on
Rating: 2/51
CONCORD, CALIFORNIA -- Hi my name is TJ Norman. My parents bought me Nike Lebron Nines 3 months ago at Kids Foot Locker in Sun Valley Mall, Concord Ca. After wearing it for 3 months my Lebron Nines are breaking apart, the inner inside part near the shoelace or quarter is bulking and ripping off. My parents bought my shoes for $140,00 dollars plus tax.

This shoes is the most expensive shoes in the family, I LOVE IT ,.We went to Kids Foot Locker to buy shoes for my brother yesterday and the salesman told us to call Nike or write a letter for our complains. My whole family likes Nike. It's the first time this happened.

My parents are hard working. These shoes are a reward for getting good grades. My dad can't believe it these shoes are so expensive and it's a well known brand is breaking apart and I only worn it for a couple of months? My Mom is so disappointed for this matter and she told me that she will never buy another Lebron shoes again...I hope you can help me so I can convince my parents to buy me another Nike shoes next time.

Thank you and I hope to hear from you soon!

Thank you
TJ Norman
     
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clutzycook on 2012-09-08:
I hope you sent a copy of this letter to Nike so they can see it. I don't think anyone from that company comes on here.
Anonymous on 2012-09-08:
This should be directed to Nike, not Kids FootLocker. Good luck! A lot of people have been complaining about the quality of Nike shoes not being as good as it used to be. I bought a pair of Free Run's 7 months ago and while they are extremely comfortable, I don't think the quality is worth the $100 I paid for them.
GenuineNerd on 2012-09-09:
Those shoes are built more for style than for substance. You are mainly paying for LeBron James's name and shoe contract when you buy these. Otherwise, you're paying 3-4 times as much for a shoe that's basically the same quality as a $35-$50 shoe with no high-paid athlete's name on it. Just be glad you don't live in Cleveland wearing these shoes...LeBron's been hated here ever since he left the Cavaliers for the Miami Heat.
DebtorBasher on 2012-09-09:
What do you mean, "Ever since he left the Cavaliers"? I live in Cleveland and I couldn't be happier when he left...I'm still walking on clouds! I cringe every time I hear he's coming back for a visit!
GenuineNerd on 2012-09-09:
That's why he's hated. Clevelanders have felt betrayed since "The Decision", and the Cavs are still trying to rebuild. LeBron did give Cleveland some winning seasons.
DebtorBasher on 2012-09-10:
I know that's the way it is with a lot of CAV fans...but for me, I just never liked all the hype and I never liked his attitude when he was here. Whenever the CAVS won it was, 'Lebron and company' but whenever they lost, it was, 'The CAVS'...I admit that the media had a lot to do with it as well with the over exposure...I just got sick of his face, his name and even his jersey number...Man-O-Man, I sure don't miss Lebron....LOL!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Disgusted with damaged Jordan's sold to my son
Posted by on
Rating: 1/51
1020 FLATBUSH AVE. BROOKLYN, NEW YORK -- I gave my son money to purchase sneakers as a graduation gift. I am a divorcee whom has had her second son graduate from high school and start college. I usually do not spend money on such high priced sneakers but he had received his Regents Diploma, from a great high school in Brooklyn, NY (Bensonhurst section).

I allowed my son to purchase the sneakers on his own. He returned home he realized that these 175 dollar sneakers were damaged.
He has been trying to either exchange them or get his money back. I intervened today when (tried to allow him to purchase these sneakers on his own since he will be 18 in a few months) he was sent to Nike Town, in Manhattan on 57th street for a voucher for 175 dollars. I went and they told us they don't know why they did that because we did not buy the sneakers from them.

I went with my son back to Footlocker in Brooklyn, where my son purchased the sneakers. The young manager refused to give us the money for the defective sneakers they sold my son, and they would not exchange them.

I was very upset because the Nike store said to us we have a thirty day policy for returns on the receipt which I pointed out as well to Footlocker. The manager said he was standing his ground.
He could not take back sneakers with a new release date!
     
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trmn8r on 2012-07-23:
What does the term "release date" mean?
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Store Manager poor attitude and defective shoes
Posted by on
BROOMFIELD, COLORADO -- Visited the Footlocker at the Flatirons Mall in Co., to show the store a pair of sneakers we have had for 8 months, the right shoes was separating from the sole......she was able to pull up the original receipt. Instead of discussing options with us, She berated us and was very disrespectful, stated that any shoe does not last that long, that defected shoes could only be returned within 30 days and only if they could resold ----really Footlocker resells defective shoes...I asked to speak to the store manager and she stated " you are looking at her.....and that was it
Help ......
     
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Venice09 on 2011-04-10:
Good to know Footlocker sells defective shoes! Thanks for the warning.

I had a similar experience with Nike sneakers. Kohl's took them back, no questions asked. Try contacting Nike. They might be willing to do something for you.
trmn8r on 2011-04-10:
I don't understand the bit about returning defective shoes within 30 days, so that they can be resoled. Oh, Magoo, you've done it again.

Seriously, who is going to buy a worn pair of defective shoes?
Inat on 2011-04-10:
8 months is a long time for a pair of sneakers
Anonymous on 2011-04-10:
Sounds like normal wear and tear to me for the life of the shoes.
GenuineNerd on 2011-04-10:
If the shoes were worn daily (or almost daily), you'd be lucky to get 8 months out of them...especially if there is heel edge or sole wear. And some people are harder on shoes...especially athletic shoes...than others. If the shoes were only worn occasionally (or only a few times) since you bought them, then you would have a defect on your hands. Besides, Nike products are overpriced for what they are...you're basically paying for the name.
Venice09 on 2011-04-10:
My son is very hard on his sneakers, but he gets at least a year to 18 months out of them. The only pair that ever self-destructed was Nike. Same problem as the OP, and I've read other similar complaints, too. Other than Kohl's, I don't expect retailers to take these shoes back after the return period, but Nike should recognize the defect and take care of its customers.

I don't know why the manager even bothered to look up the receipt if she knew there was nothing she could do. She should have simply explained the return policy and suggested that the OP contact Nike. No need for an attitude.
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Footlocker manager
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CONCORD, CALIFORNIA -- While in a Daly City Footlocker, I purchased a World Series t-shirt for my husband. Come to find out, he had purchased the exact same shirt! We live in Concord so I decided to return the brand-new, unworn t-shirt to the Footlocker in Sun Valley Mall (keep in mind Daly City is over an hour away). When we approached the counter, the sales clerk seemed unpleasant and unwelcoming. He asked, "what's wrong" and I answered "nothing, I only need to return". He said there were no tags and I explained that none of the shirts had tags and that they were on a rack with the price overhead. I explained that the sales representative had scanned a paper to read its price and he should call to verify (I had the receipt). He offered to give me an exchange and I said I preferred the cash back. I asked him again to call and verify, but instead he started accusing me of trying to return an already worn shirt! When I asked to speak with the manager, he claimed he was the manager! It was clear that he did not to verify that the shirts did not come with tags. His laziness and accusative manner only made the situation worse. To make the long story short, voices were raised and insults were made. I was highly upset, but what surprised me the most is that this manager was insulting me in front of his customers. I am not sure what type of training Footlocker gives its managers, but if this had happened at my workplace, the manager would have definitely lost his job. Our priority is customer satisfaction and if there is an extra step we need to take, we do it in order to help our customer. Clearly, this Footlocker manager did not even try to do his basic job. Needless, to say I am never returning to that location again and although I plan to submit a formal complaint for his unwillingness to help, I highly doubt Footlocker will do anything about it.
     
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Anonymous on 2010-11-07:
Footlocker's exchange policy is much more lenient than their return policy in practice. You can contact corporate and tell them of your experience with the manager.
Footlocker Corporate Office | Headquarters
112 West 34th Street New York, NY 10120
(212)720-3700



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Passing Off The Demo's And Wrecking The Shoes
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ANN ARBOR, MICHIGAN -- I was appalled by what happened to me at the Ann Arbor, Michigan Footlocker last Monday. While looking for a pair of tennies, the employee ripped out the padded insert of a Nike shoe and proceeded to tell me that I should purchase a particular type of insert that he had in his hand. Stating that the ones Nike puts in are only good for a week. He literally destroyed the inside of this shoe. Then when I asked him for a size 8 in it, he went in the back and came out with only one shoe and then snuck to the display model and grabbed the one that he had ripped out the padding in. I said, "You don't have another shoe other than that one?" And he replied "No." So I opted not to get that pair. He also told me they had no Nike shoes without the high backing on that hits the back oy my tendon. When I started looking again, I found a pair of classics with the low back. He dumped me onto another employee and when I asked for an 8, the guy came out with a box and handed me one shoe, I asked to have the other and he proceeded to the demo model. I said, "You don't have a shoe that is not a demo?" He said "No, they were all out." When he went somewhere else, I looked in the box and there was the other non-demo shoe. Which I took along with the other that came out of the same box. I would have walked out long before, but I had a $40 gift card for Footlocker from my health care provider.

You can bet I will never go back to that store again. I dealt with 3 employees that day and all were quite flippant. The one guy that told me the Nikes would only last one week without a better insert seemed like a real con artist. It was as though they were having a contest with me, the way I was handed off from one employee to another--started initially off asking one employee and then he left suddenly. I have had Nike shoes for years and never had any problems with them.

It is such a shame when you get bad employees, and I am even wondering though if they weren't trained to pass off the demos because two of them tried to do that... I will never go back again! Management is not watching or they are in on it.
     
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BokiBean on 2009-02-25:
They might have another Foot Locker in your area with an entirely different attitude. 40 bucks is a nice coupon, hate to see you waste it.
innocentconsumer on 2009-11-24:
I work for Footlocker and you are better off not shopping with them at all. the company requires a quota from their employees and that means do anything to sell those inserts. watch your receipt you might also be told you're getting a discount but the shoe was already on sale. it's something the company knows about, and it's still going on
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Bad Service!
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MONTREAL, CANADA, CALIFORNIA -- Last week I went to Footlocker to check out the shoes, after seeing the buy one get second pair half price I decided to go ahead and by a couple pair. I really liked the Nike Cortez, they checked and they didn't have my size, after checking in the computer the man told me to go 4 blocks down to the other Footlocker because they supposedly had them. After going there the clerk told me they didn't have them in that size, he told me "it must be the other store down the road! after walking for 45 min trying to find the store I finally found it, they told me we don't carry that model here" but we can order them, great I said,let's get this over with but I spoke too soon, after waiting another 45 min for the clerk to call other stores to get the model number and having him serve other customers while I was waiting, I decided to go back to the first store to order the pair.

The girl there was very helpful she ordered the pair for me and I picked another pair to go with it. Everything goes find, then I get home try my shoes and look inside the shoe and noticed she charged me $20 too much, so the next day I take the subway , 45 min, get my $20, 45 min again to get to my house. The next day I received my order by mail, open the box and its the wrong pair of shoes!! Again 45min metro ride one way!! The clerk who was the same that reimbursed me my $20, only said to me oh well sorry about that, instead of picking another pair I told myself no way I've lost enough time with you please reimburse me that's it.

I'll never shop there again !!
     
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