TROY, MICHIGAN -- I went into the Footlocker at Macomb mall in Troy to buy a pair tennis shoes. The only tennis shoes they had in my size was one on the rack so they went back in the back room got the other one and I purchase that pair. I had never even wore the pair of tennis shoes that they said that I have worn. I figured that the wear that's on the bottom where from one people were trying to put them on to buy them because that was the only size they had. I was treated very rudely and felt humiliated.Add reply
KNOXVILLE, TENNESSEE -- I've been a customer of Foot Locker and Kids Footlocker for years and the customer services as gone down. They don't speak when you enter the store they just stand around talking to each other and texting on there phones. These two stores at the Knoxville center mall is not inviting at all it seems like the customer service went down when certain employees stopped working in there.
I really don't think I will shop again with this company and this was not the 1st time I'm dealing with this.
USA -- Don't buy from footlocker.com
3-don't know what they are doing
3- and they charged me for more than 200$ for package have never shipped and hold the amount for 7 days and when I complained for waiting more a week after I already paid the amount to the credit card.
Without even telling me what was taking them all that long (we can cancel it if like )
And because they have charged me with 30$ (24 hours shipping )
It has been more than 150 hours and the order not shipped yet
I thought that was rude from them to offer to cancel it .and I canceled the orders and until now no money was refunded !! Can you believe that .
My advise :
Don't do business with footlocker online
I am on a pension and saved to buy my girls a pair of Nike air max each. Within 7days, my oldest daughters shoes became unsewn all around the toe area. As I cannot afford to buy them new ones I want a replacement.. Pathetic shoes these days.. I have worn these my whole life without a problem...... Who makes these shoes?? 2 Year olds?? 2 Replies - Latest reply on 10/16/2013Add reply
1020 FLATBUSH AVE. BROOKLYN, NEW YORK -- I gave my son money to purchase sneakers as a graduation gift. I am a divorcee whom has had her second son graduate from high school and start college. I usually do not spend money on such high priced sneakers but he had received his Regents Diploma, from a great high school in Brooklyn, NY (Bensonhurst section).
1 Replies - Latest reply on 07/23/2012Add reply
I allowed my son to purchase the sneakers on his own. He returned home he realized that these 175 dollar sneakers were damaged.
He has been trying to either exchange them or get his money back. I intervened today when (tried to allow him to purchase these sneakers on his own since he will be 18 in a few months) he was sent to Nike Town, in Manhattan on 57th street for a voucher for 175 dollars. I went and they told us they don't know why they did that because we did not buy the sneakers from them.
I went with my son back to Footlocker in Brooklyn, where my son purchased the sneakers. The young manager refused to give us the money for the defective sneakers they sold my son, and they would not exchange them.
I was very upset because the Nike store said to us we have a thirty day policy for returns on the receipt which I pointed out as well to Footlocker. The manager said he was standing his ground.
He could not take back sneakers with a new release date!
Promise That Can't Be Kept
YONKERS, NEW YORK -- I enter store (#8584) the one located in Yonkers NY yesterday (3-20-11) to return a pair of sneaker that I had purchased on (3-19-11) but was refused by the cashier name Massiell. I then ask her why it ... read full review1 Replies - Latest reply on 03/21/2011
CONCORD, CALIFORNIA -- While in a Daly City Footlocker, I purchased a World Series t-shirt for my husband. Come to find out, he had purchased the exact same shirt! We live in Concord so I decided to return the brand-new, unworn ... read full review1 Replies - Latest reply on 11/07/2010
After a bad experience with Dick's, went to Foot Locker. Wife had bought two pairs of shoes there and was impressed with customer service.
1 Replies - Latest reply on 08/01/2010Add reply
I had a good experience and bought a pair of running shoes. Much, much better than Dick's experience. Sorry for all the bad reviews for Foot Locker. I was very pleased with Mall of Georgia Foot Locker and will return again.
DULLES TOWN CENTER, VIRGINIA -- My boys tried to return unworn shoes they bought last week at Dulles Town Center Center VA Foot Locker their manager Joe refuse to honor the return policy written on their receipt. My three children are frequent customer at Foot Locker but this is a big disappointment. Joe, manager states that they have another unwritten return policy that is not in their receipt. I insisted that they should honor their written policy on their receipt that is a legal document.
3 Replies - Latest reply on 11/24/2009Add reply
If anyone have similar problem I will recommend to report Foot Locker to Better Business Bureau.
I was in the store on Friday the 13th, and I was having a pretty good day until I step foot into the store and was there for about 5-7 minutes and not one of three 3 associates ask me if I needed any help. I had to ask for help and even then he acted like I was bothering him. One more strike and then they are out. 3 Replies - Latest reply on 02/17/2009Add reply
I recently went to footlocker to purchase a pair of flip flops. When I walked into the store, I was the only customer in the store, and all the associates were just standing around and having a personal ... read full review10 Replies - Latest reply on 07/20/2008
MONTREAL, CANADA, CALIFORNIA -- Last week I went to Footlocker to check out the shoes, after seeing the buy one get second pair half price I decided to go ahead and by a couple pair. I really liked the Nike Cortez, they checked and ... read full review
Footlocker Associates are Lazy!
WOODBRIDGE, VIRGINIA -- My boyfriend bought me a pair of shoes from footlocker but bought the wrong size. I took the shoes back to footlocker to exchange them for a different size but instead of looking in the backroom for the ... read full review5 Replies - Latest reply on 05/18/2007