AUSTIN, TEXAS -- I'm never buying another Ford. I used to be a staunch "Buy American" consumer. As American car companies market share continued to plummet, I continued to feel that it is my patriotic duty to buy American. Well, I finally woke up and realized that everyone else is right, and that I was naive.
Last week the O/D light came on in my Ford Explorer. I drove it right home and got the manual out to see what the problem was. "Transmission problem" was what the manual indicated, as well as several websites I reviewed. I didn't worry at first, since I figured this would be covered under warranty. My Explorer is just under 5 years old and just under 60K miles. Surely there would at least be a 60K power train warranty. No one would buy a vehicle if they knew the transmission would only last 59K miles.
Well, the dealer told me a new transmission was needed (5th and 2nd gears were worn down), that it would cost $3500, and that it is not covered by warranty. And to add insult to injury he charged me $90 to tell me the transmission was bad (something I obviously knew) - isn't this similar to stealing?
I then asked him what trade in value I could get (not that I really would buy another poor quality Ford, but I wanted to explore all options). $5500 is the most they could give. I laughed - since I had taken very good care of the vehicle. It told me that they didn't want the vehicle either - so much for them really standing behind their product. They know the quality is poor. Obviously I was quite irritated. I asked what caused this. None of the possibilities applied since I took good care of the vehicle and had it serviced according to the maintenance manual. In fact, the dealer (Cover Ford in Austin) did the 30K checkup. I spent $1K on that (and probably got ripped off).
I took it to a transmission specialist and had it fixed for under $2500. He informed me that he sees a lot of issues like this with Explorers - probably a poor design and poor quality. Also, judging by various websites there are indeed lots of complains like this. I wouldn't be surprised if Ford knew of the poor design - since the warranty that came with the vehicle was only 3 yr/36K even for powertrain. If Ford had good quality, why couldn't they step up to the plate and offer 60K or even 100K power train warranty. They must have known the poor quality. In my mind, this is deceptive practice - and I kick myself for not recognizing this as a red flag.
Well, for the 2008 Explorer I see Ford is offering 60K powertrain warranty. So they must have made some improvements (which further underscores their recognition of the poor quality in earlier years). But it's still a far cry from 100K that some vehicles come with. You also have to wonder what other quality issues are lurking.
I think the choice is now clear to me. In the future I will be considering something like a Honda Pilot. Ford deserves the trend of lower market share. Consumers are very wise, and the quality the provide is reflected in their declining sales and market share. Please don't make the same mistake I made. The foreign competition provides much better quality and customer service.
WEST HAVEN, CONNECTICUT -- From the moment I drove the thing off the lot I have had nothing but problems. When making a left turn and depressing the signal indicator, it would keep popping up. That was the 1st day. Drivers side/rear seat belt would not work - 2nd week, tire pressure sensors constantly going off. That I could deal with, but the best is when the tone ring on the braking system broke. The noise was unbelievable. You would have thought I drove over a thousand soda cans. Then the sunroof begins to leak, but not where you would think. The water was pouring out of the overhead lamp switch - the reason - short tracks on the sunroof.
I don't even use the stupid thing and the cover is always closed. Tire sensor broke and created a nice big bubble in my brand new tire. Oh and when they tell you they will give you new tires if all of your services are done at the dealership that is a bunch of crap. We had that agreement with our lease and of course when we went to have the tires done we got the big song and dance. The above mentioned items happened between Dec 07 & Feb 08 - all were taken care of or so we thought. July 7, 2008 the shifter breaks. How the heck does a shifter break?
Today, July 24, the sunroof is leaking again. I can only imagine the mold that is growing. Lease is not until June 2009. I get the usual song and dance every time I go in to the shop. It is now 1:20pm and I have yet to hear from service. I heard from one of the owners, but was given no answer. The vehicle was taken in at 8:15 this morning with water pouring in. When I left the dealer 10 minutes after dropping the vehicle off. It was still outside and it was raining pretty hard so I am sure that the cup holders have a nice bit of water in them and I am sure that the drivers seat is still soaked.
But I was told by one of the owners that after reviewing my problems I should consider myself lucky that nothing really bad has happened. She just jinxed me. So frustrating and even more so I can't get out of the lease. I had a 2003 and I never had any problems with it. I should have kept it.
I have purchased 3 Ford Explorers and a Mustang within the last 12 years. The latest purchase was a 2008 Explorer in which I purchased out from a lease in December of 2010. Just within the past few weeks of June 2011, I noticed the center caps were corroding with white colored bumps.
I presented this problem to my local Ford Dealer in Hackensack, NJ and the service manager advised me that it was metal corrosion. He contacted Ford Motors in Detroit, MI. They replied to him by stating that since I am at 37,000 miles, the 3 year 36,000 miles original warranty no longer apply to cover me for new rims. I also purchased the premium 3 year warranty when I purchased the lease.
The service manager had the owner of the dealership contact Ford Motors in Detroit and they would not budge, even after he explained to them that I am a loyal Ford customer. I was pretty disgusted with their reply. The Ford Motor Company showed no customer loyalty. I will not purchase another Ford product.
Thinking of purchasing a new or used vehicle? I highly recommend staying away from Ford. I recently shipped my 2003 Ford Explorer as part of a government move (I am an active duty member of the United States military). When my Ford arrived at my destination and was started, the engine literally blew up. My Ford was towed to a nearby Ford dealer where it was determined that the issue was “mechanical failure” of the engine.
Assuming something had occurred during shipping, I was surprised when the mechanic told me that sometimes the “plastic pieces inside the engine cassette come loose, causing the timing chain to slip, and the valve cover to blow off”. I was also surprised to hear there is plastic in the engine. Anyway, my Ford Explorer was a total loss. Attempts to get assistance from Ford Motor Company were fruitless.
To those of you who have had good luck with Ford products, I truly hope your good luck continues. To those of you in the market for a new or used vehicle, I strongly urge you to stay away from Ford products. I purchased my Ford Explorer brand new back in 2003 and was hoping to drive it for many years to come. I will personally never purchase another Ford product.
OCEAN, NEW JERSEY -- This truck was only a 3 years old when the paint began to fall of. When I contacted FMC about the problem, they asked me to go to the dealer of my choice so they could take pictures and make a determination regarding root cause. I was told that because the car was out of warranty, they could not help me with any repair. I own 3 Fords total. I'll never buy another. To all the people who are suffering with similar issues, make it known. Blacken Fords name. Cars from the 60's still have the paint they came with on them, and I am supposed to find this acceptable?
My 2005 Ford Explorers' transmission just broke in two with no warning. A metal part in the trans. sheared into two pieces. Good luck trying to get Ford to reimburse you. I have tried e-mails, phone calls, even writing Ford headquarters in Michigan. They all have their pat answers (you didn't service it at Ford) (You should have had it fixed at a dealership). They will not accept the blame or back their product for me at all. My husband has purchased Ford vehicles for the past 5 vehicles. They do not care.
Warning: You are pretty much on your own! By the way I did have the transmission rebuilt somewhere other than Ford - $2500.00.
I could go on forever but here are the facts. My car has been on a hoist at my mechanic's garage for the past 3 weeks, since March 28. The tie rods on my 2003 Ford Explorer went bad. This week Ford called us and said the part won't be available until June. I am renting a car at $200+ a week because our only family vehicle can't be repaired due to a big ball being dropped at Ford.
My wife and I are forced to get a new car or put money into a rental. I asked Ford to pay for two weeks of my rental car but they would not. How does a company like Ford allow something like this to happen? I had another issue with Ford and their "customer service" but that is a different story. By the way, the new car I'm getting is a Honda.
OHIO -- I purchased my first SUV and first Ford in 2000 in Newark OH at Matthews Fords. Paying pretty much full price which was my fault for not being a better buyer myself. Well that is when my troubles began from front brakes locking up, bearings, seat belt recall, alignment problems, transmission, motor issues. I even had a front tire shoot off like a missile which I was not cited for for it was determined my lug nuts where faulty. This could have killed someone. The tire did do damage to another persons car which my insurance paid. I have actually dreamed this car has killed me.
I cannot begin to tell you how much money I have sunk in repairs along with my payment. From the start of this issue I have gotten no response from Ford. The Dealership?? Well we feel bad for your lemon. Well Ford I make it a goal to tell 10 people a day that I come across as a nurse, mother, friend, neighbor, about the poor quality and how you don't back your product you build. It is not Ford strong. It is Ford wrong. I could not even sell this car to someone for I would feel guilty unless it's back to you.
HIGHLANDS RANCH, COLORADO -- In 2000, I bought a 2000 Ford Explorer from Burt Ford on Arapahoe Road. From the moment I bought the car, I knew it was the worst mistake. My Explorer has been on seven recalls, including the exploding tires, that separated when we were traveling to South Dakota. Last Winter our clutch system went out and it took Burt Ford almost 3 months for the repair.
Burt Ford offered us a rental from Hertz, free of charge, but then Hertz charged our AMEX card for insurance we declined, then Ford charged us almost $6000 for a repair. My sister has a Ford Expedition and she got rid of that piece of junk. She now drives a Honda Pilot, and we just bought a Honda CR-V, and the next car I purchase will be anything but a Ford!! It is true... Ford makes crap for cars. Why do you think they are in such financial trouble?
Our 2002 Explorer had to have the rear differential totally replaced. In 2004 while on an extended cross country trip, fortunately, we were within 1500 miles of our warranty expiring so our personal expense on that one was lost time and extended days of lodging etc. We now have 66000 miles on the vehicle, it is about to have its 3rd rear differential installed (our expense). We recently put out nearly $500 because the 4x4 locked up.
Our next experience was the gear shift locking in park. We were told it needed 'adjustment', another charge. It continued to intermittently lock in park, then suddenly stopped doing it. Then, locked again and gear shift broke both at and in the steering column. (On a road trip again) Ford dealer told us it is a design flaw (also) and the part is on a national backlog order... Tow truck driver said he has seen this problem many times in the past.
We have repeatedly complained about the whining and thudding noises in the automatic transmission as it shifts or winds down, with no results. We purchased this vehicle specifically to tow a small RV and have only chanced towing one trip with it (under weight limits). We believe if we could connect with the correct group, forum, what have you, that we will learn many others are having the same issues and would like to become part of or discuss a class action against Ford Motor CO. This is our first attempt to do so. We WILL continue until we succeed.