Ford 550 Diesel. I bought it new in 2004. It now has approx 26k miles. One day it just started running bad. I brought it to the dealer and was told that the fuel tank was delaminating causing the injectors, lines and pump to clog. The dealer wants $2500 to fix it and Ford will not take any responsibility in fixing it. I fuel up at the same 2 stations all the time. I have 2 other, older Ford trucks, no problems, it's only this 2004 F550. I have seen online no less than 100 complaints about the same thing and Ford will do nothing.
PINCONNING, MICHIGAN -- In 2001 my wife purchased a 1999 Ford Contour with only 17,000 miles at an authorized Ford dealership. During the time since we have owned the vehicle, we received NO information from Ford regarding problems with this particular model. Well, this summer the interior gremlins decided to become active! The dashboard warped to the point where it is almost touching the windshield, and the fan refused to blow at any speed beside "wind tunnel" high!
When we took it to a local repair garage, two mechanics there told us to take it to the Ford dealership since both problems had been recall items. So, off to the dealership we go, where a computer check on our vehicle gave us the wonderful news that no recalls or TSBs existed on our car. In fact, the dealership even told us that they wished that the dashboard warpage issue was a recall, since they knew of other 1998-1999 Contours with the same problem!!!
The conflicting information caused me to research the situation on the net from the "Contour Enthusiasts Group", "alldata.com", and "BlueOvalNews". Numerous Contour owners described the EXACT same problems and mentioned their cars being repaired at the dealerships for free. I even got the specific numbers concerning the repair procedures and photos of the corrected dashboard. With this information in hand, I again went back to the dealership, only to be given the same response. Well, I decided to contact Ford headquarters directly, since we all hear so much about their commitment to quality and customer satisfaction, right?
Well, I received the wonderful news that the repairs were done free of charge for a short time under what is called an "Owner Notification Program". This is a technical euphemistic loophole that allows manufacturers to not directly acknowledge defective parts while at the same time placing an arbitrary beginning and ending date upon how long they will be responsible for repairing their defective products! I was told that the notifications were no longer valid - even though I was NOT notified in the first place!!!!
So, after waiting two weeks for a decision on our problem, I was finally informed that Ford would GRACIOUSLY cover 30% of the cost on the dashboard repair since the car was no longer under warranty. This in spite of the fact that during the notification program there was NO cost and NO issue of miles or years in service required to receive the corrected parts and labor. I could understand this situation IF we had received notification and simply ignored it, but we received NO mailings about these two part defects. In fact, Ford changed the dashboard design on the Contour in 2000 because of the previous defective problem with warpage!
At least this situation helped me in another area. At the time I was debating between purchasing a new Mustang convertible or Chrysler Sebring convertible. After Ford's response, I can only say how much satisfaction I have from driving my Sebring! I also continue to inform fellow workers, friends, and family about Ford's treatment regarding this situation. I used to recommend Ford products regularly to them. Is this still the situation? I'll let you answer that rhetorical question for yourselves!
MICHIGAN -- I have a 2008 Mercury Grand Marquis. On 04/18/2013 I had a flat tire and had to put on the spare tire that Ford Motor Co. furnished with the car. It is a little smaller in diameter than the regular tires. When I got back on the road the car would only get 35 mph for about 7 miles then picked up and ran faster. The caution on the tire warns to not exceed 50 mph so I kept it around that.
As soon as I was back on the road the ABS light, the park brake light and the stability control light all came on. When I went to have it reset I was told that it had taken out the module that controls this. The cost to replace this is around $300.00. It is sorry of Ford Motor Co. to supply a spare tire that is going to cause this kind of trouble if you use it.
NEW YORK, NEW YORK -- I recently had to replace the brake power booster of on my 2010 Ford Fusion Se with 77,000 miles. Most of my driving is highway, so I am not doing a lot of stop and go. My mechanic who is a 21 year Ford mechanic said that the part should not have failed on such a new vehicle, and suggested that I contact Ford Motors. I have also spoken to several other mechanics and auto parts suppliers and the consensus is the same. I spoke with a representative at Ford and they refuse to address the issue. What should I do now. I am also having a problem with the fuel inlet light constantly going on and off. If causes the engine light to go on and off as well. I have done everything suggested. What next?
STERLING, VIRGINIA -- The drivers side distance mirror is tilted too far left and does not show the left side of the car, the blind spot. This is a definite safety issue. Wile driving on a double land highway and wanting to change lanes to the left, I used the mirror first, saw nothing in either distance or close up mirror. And turned my head to left. Turning your head to the left only allows you to see. Part of the left rear window. While merging, it turns out that was a car on my left drivers side, which was unseen. This mirror is a definite safety hazard and needs to be replaced by Ford. The right passenger mirror works fine, the way it's supposed to function.
OXNARD -- I took my car to Ford, they were supposed to repair my vehicle but still was not working so I had to take it to other dealer to tell me that the part the Ford replaced was damaged. So I took it to Ford and they changed the part, the car worked for 4 months and stopped again. I took to other dealer and the problem was the same part. Ford didn't want to replace the part again because they say that there is no warranty. Now I spent too much already in that car and the problem still continues. WHAT I CAN DO?
DURANT, IOWA -- Ron Alpen Ford told us the recall included our F-250. The straps broke. We had them replaced with new and paid out of pocket. Total bill $454.82. Now for over a year they have been giving us the run around saying no it was only the F-150 series and won't go to bat for us and turn this in. My question to you, does it matter if it's a F-150 or F-250, the same problem is involved. We could have been killed when they broke going down the road, but since we were not and we paid to have it fixed Ford can turn a blind eye to the problem.
If you look at our history for Ford vehicles you would see we have never caused a stink about anything. We have purchased three new Ford Explorers, two new Ford F-250's, a Mustang along the way, a Ford Ranger and you're willing to lose a good customer over a recall on defective fuel straps??? No idle threats here. We will be driving a new three quarter ton truck this year. This will decide if it's a Ford or not.
PLYMOUTH, INDIANA -- After seeing Mike Rowe promote Ford selling tires and going to website for rebate form, I decided to get 4 Continental 215/50 R17 tires on my Honda Accord from local dealer. Dealer beat tire price from Discount Tire, but when I asked for rebate form, I was informed that the tire didn't qualify, because it hadn't come from Ford. I was then informed it was a good thing because the tire would have been $60/tire more expensive.
Now how can they match prices and give a rebate on a higher priced tire and then turn around and say we bought a tire from a different source so it doesn't qualify. How was I to know that I needed to demand that the tires be ordered through Ford. The way I figure it is that through deceptive advertising they just screwed me out of $100.
We were trying to help our uncle pay his car payment. He is behind 5 months. He's been in and out of the hospital and in and out of the therapy place for 5 months. We are in charge to pay his bills. We called the people at Ford Motor credit and we got a hold of the person in charge of the account and her name is Joan. We had the money to pay the car off in full and she put up an argument and she won't let us pay it. These people that act like that should be fired from their job because they are very inconsiderate and they don't care about anything and our uncle does not have access to a phone to call out to them. And she does not seem to care.
Ford motor company wants money but when the family member has the money to pay it they won't give you the payoff amount. They should just let you pay it off and get it over with. Get rid of these people that act like that. Fire them and hire new people. P. S. Money talks.
I own a 2007 Ford 500. Recently I noticed the roof molding on the driver side missing. I took the car to the local Ford dealership who told me that my extended warranty didn't cover parts which they considered this molding to be. I'm not sure how they distinguish between repair parts and parts such as fenders, bumpers and things that are not normally considered repair parts.
So, I guess if the whole car falls apart, my extended warranty won't cover repairing the car. Now for the shocker. I checked with two different Ford dealerships and the price to "repair" this fallen off molding is $246.00 from one dealership and over $400.00 from the other. I will promise any Ford executive who reads this that I have purchased my last Ford product.