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108 Reviews & Complaints
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2012 Ford Fiesta S Falling Apart
Posted by Iansownemail01 on 07/11/2013
MILWAUKEE, WISCONSIN -- I purchased this car new, and within 4000 miles the clutch needed to be fixed. Had to take it into the dealer twice for them to really look at it. Then at 30000 miles the axle is leaking fluid really bad. And of course Ford Service can't get me in until next week, and states "it should be fine to drive it like that." Never buy a Ford, go with Honda or Toyota and spend less time at Ford Service Centers.

     
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Problems Caused by Use of Spare Tire
Posted by Vernonbarbour on 04/25/2013
MICHIGAN -- I have a 2008 Mercury Grand Marquis. On 04/18/2013 I had a flat tire and had to put on the spare tire that Ford Motor Co. furnished with the car. It is a little smaller in diameter than the regular tires. When I got back on the road the car would only get 35 mph for about 7 miles then picked up and ran faster. The caution on the tire warns to not exceed 50 mph so I kept it around that. As soon as I was back on the road the ABS light, the park brake light and the stability control light all came on. When I went to have it reset I was told that it had taken out the module that controls this. The cost to replace this is around $300.00.

It is sorry of Ford Motor Co. to supply a spare tire that is going to cause this kind of trouble if you use it.
     
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Posted by trmn8r on 2013-04-25:
As an engineer, I can't see a logical explanation that a tire that is a slightly different size than the others would have any detrimental effect on a control unit. Sizes of regular tires often vary enough that the system needs to be able to accomodate differences.

Did you go to a Ford dealer? I'd ask for an explanation as to exactly what may have "taken out" the control unit.
Posted by clutzycook on 2013-04-25:
I just got rid of my 2005 Mercury Sable and I used the spare tire at least twice in the years that I had the car. Yes, they're smaller than the regular tires (I think all cars these days do this). But I'm with 8r in failing to see the link between the "doughnut" and the malfunction of the module. It's probably a coincidence.
Posted by FoDaddy19 on 2013-04-26:
My theory on this is that the ABS/traction control controller is programed with to expect X number of tire rotations per mile (and a tolerance to account for tire wear, inflation, and variations for slightly different models of tire). When the donut was put on, the number of rotations on one side of the axle changed, and the traction control/ABS controller interpreted this as wheelspin and the traction control pulled ignition spark and/or applied the brakes in an attempt to correct the non-existent wheelspin. This would explain why the car had trouble getting up to speed. After a while the controller failed. It's possible that turning off the traction control could've solved the problem.
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Station Wagon Theft
Posted by Old fart on 02/07/2013
SAGINAW, MICHIGAN -- Lately Ford motors has featured a comic style commercial featuring some poor soul trying to get into the back of a station wagon with an armload of packages.
His problem is finally solved by pressing a foot pedal at the rear of the vehicle to open the car and insert the packages.

My question is "doesn't this allow any thief from doing the same thing and making off with the vehicle"?

It doesn't seem too safe to me.
     
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Posted by DebtorBasher on 2013-02-07:
Hey! Hey Old F!!! Man-O-Man, I sure miss you!

I've had the same exact question as you. I thought maybe they have to unlock it with their remote keychain first.
Also, I wonder how many people lose their balance with their arm full of packages when they try to open it that way. I think it's a stupid idea and one that the company will use as a selling point, and charge extra for, then once people get it, they most likely won't ever use it.

And another thing I wonder about...how many people will get bopped under their chin or their face when they realize they have to go up to it to activate it, then quickly step backwards when the hatch flies up.

What happens if you're backing up and there is a snow pile behind you and it hits that spot?
Posted by DebtorBasher on 2013-02-07:
I'm thinking, NO car is safe in Saginaw!!!
Posted by ok4now on 2013-02-07:
Old Fart you're back, we sure did miss you!!! How is Matilda doing? With the loss of the Community Forums we can't keep in touch like we used to. Hope you're doing well.
Posted by madconsumer on 2013-02-07:
as i understand this new feature, it uses a 'smart' key. the switch will not operate unless the owners key is within a certain distance from the vehicle.
Posted by Obsfucation on 2013-02-07:
MC is correct, and it opens slowly. It's actually pretty cool.
Posted by old fart on 2013-02-07:
HI guys... I haven't had much to gripe about..LOL

I don't have much to gripe about and Matilda is just fine.... I need to stop by more often!















Posted by old fart on 2013-02-18:
OK4now and the rest of the gang.... I spend most of my time on facebook now I'm go by my real name. Dennis Miller... check out the site. I feel the need to communicate....LOL
Posted by DebtorBasher on 2013-02-18:
Hmmmm...I wonder how many Dennis Miller's there are on FB...LOL!!!
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Brake Power Booster Failure
Posted by Bruce10456 on 08/11/2012
NEW YORK, NEW YORK -- I recently had to replace the brake power booster of on my 2010 Ford Fusion Se with 77,000 miles. Most of my driving is highway, so I am not doing a lot of stop and go. My mechanic who is a 21 year Ford mechanic said that the part should not have failed on such a new vehicle, and suggested that I contact Ford Motors. I have also spoken to several other mechanics and auto parts suppliers and the consensus is the same. I spoke with a representative at Ford and they refuse to address the issue. What should I do now. I am also having a problem with the fuel inlet light constantly going on and off. If causes the engine light to go on and off as well. I have done everything suggested. What next?

mrbw

     
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Posted by trmn8r on 2012-08-11:
Your vehicle is likely out of warranty at 77,000 miles.

It isn't that uncommon for stuff to break prematurely on vehicles - and sadly the consumer usually is stuck with the bill. Rarely do companies step up and offer to do anything, unless the problem is so bad there is a recall. Save your receipts in the event there eventually is a recall.
Posted by FoDaddy19 on 2012-08-11:
It might not be that old, but it does have a moderate amount of miles on it. It is a bit early for brake booster to fail after 77,000 miles, but at the same time I don't think that it would reasonable to expect a car to go 77,000 and not need to have the odd part replaced. I replaced the same part on my F-150 at about the same mileage, though it's older 1997 model.

As for what you can do now; see what Ford is willing to do for you, I'm guessing they'll see the car has 77,000 miles on it and they won't do anything for you. You'll just have to pay for the repair. I doubt if the fuel inlet light is related. IIRC your car Ford's capless fuel filler neck. You may have to go to a dealership to have it addressed.
Posted by BigAl on 2012-08-12:
Agree 100% with trmn8r. For a 21 year mechanic to suggest that a vehicle with 77,000 miles is "so new" boggles my mind.
Posted by CrazyRedHead on 2012-08-12:
I'm curious to see what the repair bill will be, especially with these new type of cars.
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Drivers side mirror
Posted by Amporter on 07/31/2012
STERLING, VIRGINIA -- T he drivers side distance mirror is tilted too far left and does not show the left side of the car, the blind spot. This is a definite safety issue. Wile driving on a double land highway and wanting to change lanes to the let, I used the mirror first, saw notng in either distance or close up mirror. And turned my head to left. Turning your head to the left only allows you to see. Part of the left rear window. Wile merging, it turns out the was a car on my left drivers side, which was unseen. This mirror is a definite safety hazard and needs to be replaced by Ford. The right passenger mirror works fine, the way it's supposed to fuction.
     
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Posted by trmn8r on 2012-07-31:
This complaint is hard to evaluate completely. There is always a blind spot, which is where the name comes from. It is worse on some models of car compared with others.

I can't tell if you feel the car was designed poorly or the mirror is malfunctioning. Sometimes a new model of car is released, and word travels quickly that there are large blind spots. You didn't specify the model of your car.
Posted by madconsumer on 2012-07-31:
my 2013 ford suv has blind spot additional mirrors. i do know if the mirror is not positioned correctly, then the blind spot mirror is not accurate. it takes time to get used to them, but are wonderful!

from a safety point of view, only using the mirrors and not looking over your shoulder can place you in exposure of other drivers.
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Recall
Posted by Fthiess50 on 05/03/2012
I had my truck fixed then received a recall on the problem I had fixed. Now they will not refund any of my money.
     
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Posted by FoDaddy19 on 2012-05-03:
Some more details would be helpful. What was the recall about?, what model of truck did the recall cover? What kind of truck do you have? Are you certain is was a recall and not a TSB?
Posted by trmn8r on 2012-05-03:
Yes, and also what reason was the OP given by the dealer for refusing the requested reimbursement.
Posted by KevinTX on 2012-05-04:
Take your letter and receipt in to the service MANAGER and suggest he refund your money. If he doesn't budge, post your experience on their Facebook page.
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6.0 powerstroke
Posted by Shawnpaulreed on 03/12/2012
LOUISVILLE, KENTUCKY -- Truck does not have any power, has a bad miss and smokes. Sometimes black and and sometimes blue, its and 06 superduty diesel, has 180,000 miles on it, oil changed every 5000,has been will taken care of. there is a place in ATL. Call bullet proff your 6.0. For $4900 dollars he puts in new head gasets and APR studs, a EGR delegate kit, new water pump, new oil cooler, a programer, flush out of all fluids, a new charge on the AC, and cleaning of the turbo, with a one year warrant . "Now that's customer service" I don't think a heavy duty truck that is only 6 yrs old should be having these problems. THIS IS A FORD PROBLEM and should be taken care of by ford not the consurmer. The only way I'll ever buy another superduty is if ford makes this right.
     
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Posted by BigAl on 2012-03-12:
I am wondering how many miles needs to be on a vehicle before it is not the manufactures fault?
Posted by FoDaddy19 on 2012-03-12:
The 6.0L Powerstroke has several well known design flaws. I'm surprised you got 180k on it before having problems crop up. On the contrary I'd say you did much better than most with that engine.

I do agree with Big Al, you have 180k miles on this engine, any engine, even if it's a diesel will have problems start cropping up around that time, often well before that time. I wouldn't expect Ford to do anything for you after 180k miles.

Ford (not Navistar/Internationsl)'s newest Powerstroke, seems to be excellent though.
Posted by warranty is what warranty does on 2012-03-13:
the problem is you're expecting them to fix an issue for free without a warranty or a recall.

after 6 years and 180K miles there's no way you can really prove it's someone else's fault, and not simple wear-and-tear or how it was driven or used.

If you want an extended warranty ... you need to actually buy one.
Posted by trmn8r on 2012-03-13:
All these comments are good, including the last one. At 180,000 miles, it is probably impossible to trace back how the truck was driven, engine was serviced, etc etc. Without a warranty of some kind I don't believe Ford do anything for you.
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Posted by Cybersouls on 03/07/2012
OXNARD -- I took my car to Ford, they were suppose to repair my vehicle but still was not working so I had to take it to other dealer to tell me that the part the Ford replaced was damaged. So I took it to Ford and they changed the part, the car worked for 4 months and stopped again.

I took to other dealer and the problem was the same part, Ford didn't want to replace the part again because they say that there is no warranty, now I spent too much already in that car and the problem still continues..WHAT I CAN DO?

     
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Posted by tnchuck100 on 2012-03-07:
What was the problem? What was the part?

There is not enough information here to determine anything.
Posted by ChuhBaca on 2012-03-07:
I would suggest taking a copy of both work orders to the dealer(s) that completed the repair. There should be a warranty on the part itself.
It is better if you have your original work order, but you may also be able to request a printout from the dealers.
If they still refuse to replace the defective part, write a letter indicating that if they don't cooperate, you intend to have a trusted mechanic complete the repair and take them to small claims for re-imbursement.
Your work orders should show the symptoms you described to them, the work performed, and the date and mileage at the time of repair.
Posted by Starlord on 2012-03-08:
I once bought a 1966 Ford in Indianapolis. I had the car back to the dealership three times. the car ran rough, stalled at stops, sputtered andbucked. Finally, I too it to a service station near where I was workingn that day. The mechanic stated that someone had had the distributor out and had turned it 180 degrees when putting it back in. The car was humming like a Singer. I took it back to the dealer and presented the bill and asked for reimbursement. the service writer said it was impossible, that if that were the case the car would buck and sputter and die at stop lights, I told him to read the service orders when i had the car at the dealership each time. I got my money for the repair.
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Are we the customer that stupid
Posted by Pucky123 on 02/29/2012
SOUTH CAROLINA -- I use to think Dodge Charger ads were the worst I have ever seen. Ford now has an ad that beats them for sheer stupidity. The ad where a group of so-called reporters converge on a new Ford owner. How stupid do you think the public is that this ad would convince a customer to buy a Ford. It is so phoney and stupid that I now switch cannels every time it comes on. If Ford is that stupid, I certainly won't be buying Ford.
     
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Posted by Skye on 2012-02-29:
They make commercials to catch the attention of the public. This does not mean they think people are dumb, it's just another campaign gimmick.

Posted by MRM on 2012-02-29:
Since Dodge is mentioned in the review, it is ashame that Dodge,Jeep and Chrysler are at the bottom of the most reliable cars. The top reliable cars are Toyota and Lexus.
Posted by madconsumer on 2012-02-29:
i will only drive ford vehicles. the commercial is fun and does get the attention of the general public.
Posted by trmn8r on 2012-02-29:
I totally ignore a commercial, unless there is some humor in it.

I had a Ford in 1983 and it was a poorly conceived piece of junk. I also had a Nissan the same year that was designed and built wonderfully. That Ford was one of two American cars I have owned out of about 14 total. The foreigners do a much better job.

Ford could trot out naked women with bald heads dipped in hot oil in their commercials, and I still wouldn't buy another Ford.
Posted by raven2010 on 2012-02-29:
Subaru just ousted Honda as the most reliale, according to Consumer reports.

And Mazda got second place.

http://content.usatoday.com/communities/driveon/post/2012/02/subaru-most-reliable-brand-overall-in-consumer-reports-list/1#.T07PwvWwVhI

That said, I have a 2001 Ford Escape I bought used in 2002. Occassionial hiccups, but he is a good boy!!
Posted by Venice09 on 2012-02-29:
I agree that those commercials are just dumb and insult the viewer's intelligence. I just tune them out.

My parents owned many Ford cars, but the worst two cars I owned were both Fords. We currently have a Subaru and a Honda. We've had the Forester for over ten years and have been completely satisfied. The Civic doesn't even come close.
Posted by FoDaddy19 on 2012-03-01:
Aside from my old Triumph, the only cars/trucks I drive are Fords. I got 275k miles out my old 95 Bronco before I sold it. Before that I had 175k miles on a 92 T-bird SC before I handed it over to my little brother. And before that the old 74 F-100 had at least 300k on it before my dad sold it. Currently I have an 03 Mustang GT with about 110k on it. I'd like to get a new 2012 Mustang GT to replace it, but I really can't justify it at this time as there's nothing wrong with my current car. I also have a 97 F-150 with only 70k on it, I only use it to get around when it snows or to haul the occasional load of yard waste to the dump.
Posted by Venice09 on 2012-03-01:
Speaking of Mustangs, my 1995 was the absolute worst car to ever come off an assembly line. Having been recalled countless times, with one causing a substantial depreciation in value, it was the lemon of all lemons. Even the battery was defective! I couldn't go anywhere if the pavement wasn't dry because it just wouldn't move in a straight line. I live at the bottom of a hill and often had to back it up the hill to get to the main road. I got next to nothing when I traded it in despite that it had very low mileage and was in excellent condition. I could have sold it for a lot more, but my conscience wouldn't let me burden someone else with such a dangerous car.

On the other hand, my first car, a 1971 Mustang, was my favorite car of all time. I also had a '74 that was somewhere in between. I couldn't wait to get rid of it though.
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Recall of fuel tank straps breaking of the F-Series Pickups
Posted by Local446 on 01/05/2012
DURANT, IOWA -- Ron Alpen Ford told us the recall included our F-250, the straps broke we had them replaced with new and paid out of pocket, total bill $454.82. Now for over a year they have been giving us the run around saying no it was only the F-150 series and won't go to bat for us and turn this in. My question to you, does it matter if it's a F-150 or F-250, the same problem is involved. We could have been killed when they broke going down the road, but since we were not and we paid to have it fixed Ford can turn a blind eye to the problem. If you look at our history for Ford vehicles you would see we have never caused s stink about anything. We have purchased three new Ford Explorers, two new Ford F-250's, a Mustang along the way, a Ford Ranger and you're willing to loose a good customer over a recall on defective fuel straps??? No idle threats here, we will be driving a new three quarter ton truck this year, this will decide if it's a Ford or not.
     
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Posted by Kris10 on 2012-01-05:
how old was the truck? Why wasn't it done under warranty? do you have documentation from Ron Alpen Ford stating that your F-250 was on the recall list?

You could try taking them to small claims court to recoup your loss.
Posted by FoDaddy19 on 2012-01-05:
If the recall was for the F-150 only, then it is what it is. The F-150 and F-250 don't share frames,axles,etc. They are seperate models. It's unreasonble to expect them to pay for a repair that's not under recall or warranty. However if they told you to come in for recall work and then they had you pay for it, that's a problem.
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