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108 reviews & complaints.

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Drivers side mirror
Posted by on
Rating: 2/51
STERLING, VIRGINIA -- T he drivers side distance mirror is tilted too far left and does not show the left side of the car, the blind spot. This is a definite safety issue. Wile driving on a double land highway and wanting to change lanes to the let, I used the mirror first, saw notng in either distance or close up mirror. And turned my head to left. Turning your head to the left only allows you to see. Part of the left rear window. Wile merging, it turns out that was a car on my left drivers side, which was unseen. This mirror is a definite safety hazard and needs to be replaced by Ford. The right passenger mirror works fine, the way it's supposed to fuction.
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trmn8r on 2012-07-31:
This complaint is hard to evaluate completely. There is always a blind spot, which is where the name comes from. It is worse on some models of car compared with others.

I can't tell if you feel the car was designed poorly or the mirror is malfunctioning. Sometimes a new model of car is released, and word travels quickly that there are large blind spots. You didn't specify the model of your car.
madconsumer on 2012-07-31:
my 2013 ford suv has blind spot additional mirrors. I do know if the mirror is not positioned correctly, then the blind spot mirror is not accurate. it takes time to get used to them, but are wonderful!

from a safety point of view, only using the mirrors and not looking over your shoulder can place you in exposure of other drivers.
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6.0 powerstroke
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- Truck does not have any power, has a bad miss and smokes. Sometimes black and sometimes blue, its and 06 superduty diesel, has 180,000 miles on it, oil changed every 5000,has been will taken care of. there is a place in ATL. Call bullet proff your 6.0. For $4900 dollars he puts in new head gasets and APR studs, a EGR delegate kit, new water pump, new oil cooler, a programer, flush out of all fluids, a new charge on the AC, and cleaning of the turbo, with a one year warrant . "Now that's customer service" I don't think a heavy duty truck that is only 6 yrs old should be having these problems. THIS IS A FORD PROBLEM and should be taken care of by ford not the consurmer. The only way I'll ever buy another superduty is if ford makes this right.
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BigAl on 2012-03-12:
I am wondering how many miles needs to be on a vehicle before it is not the manufactures fault?
FoDaddy19 on 2012-03-12:
The 6.0L Powerstroke has several well known design flaws. I'm surprised you got 180k on it before having problems crop up. On the contrary I'd say you did much better than most with that engine.

I do agree with Big Al, you have 180k miles on this engine, any engine, even if it's a diesel will have problems start cropping up around that time, often well before that time. I wouldn't expect Ford to do anything for you after 180k miles.

Ford (not Navistar/Internationsl)'s newest Powerstroke, seems to be excellent though.
warranty is what warranty does on 2012-03-13:
the problem is you're expecting them to fix an issue for free without a warranty or a recall.

after 6 years and 180K miles there's no way you can really prove it's someone else's fault, and not simple wear-and-tear or how it was driven or used.

If you want an extended warranty ... you need to actually buy one.
trmn8r on 2012-03-13:
All these comments are good, including the last one. At 180,000 miles, it is probably impossible to trace back how the truck was driven, engine was serviced, etc etc. Without a warranty of some kind I don't believe Ford do anything for you.
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Posted by on
Rating: 1/51
OXNARD -- I took my car to Ford, they were supposed to repair my vehicle but still was not working so I had to take it to other dealer to tell me that the part the Ford replaced was damaged. So I took it to Ford and they changed the part, the car worked for 4 months and stopped again.

I took to other dealer and the problem was the same part, Ford didn't want to replace the part again because they say that there is no warranty, now I spent too much already in that car and the problem still continues..WHAT I CAN DO?
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tnchuck100 on 2012-03-07:
What was the problem? What was the part?

There is not enough information here to determine anything.
ChuhBaca on 2012-03-07:
I would suggest taking a copy of both work orders to the dealer(s) that completed the repair. There should be a warranty on the part itself.
It is better if you have your original work order, but you may also be able to request a printout from the dealers.
If they still refuse to replace the defective part, write a letter indicating that if they don't cooperate, you intend to have a trusted mechanic complete the repair and take them to small claims for re-imbursement.
Your work orders should show the symptoms you described to them, the work performed, and the date and mileage at the time of repair.
Starlord on 2012-03-08:
I once bought a 1966 Ford in Indianapolis. I had the car back to the dealership three times. the car ran rough, stalled at stops, sputtered andbucked. Finally, I too it to a service station near where I was workingn that day. The mechanic stated that someone had had the distributor out and had turned it 180 degrees when putting it back in. The car was humming like a Singer. I took it back to the dealer and presented the bill and asked for reimbursement. the service writer said it was impossible, that if that were the case the car would buck and sputter and die at stop lights, I told him to read the service orders when I had the car at the dealership each time. I got my money for the repair.
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Recall of fuel tank straps breaking of the F-Series Pickups
Posted by on
DURANT, IOWA -- Ron Alpen Ford told us the recall included our F-250, the straps broke we had them replaced with new and paid out of pocket, total bill $454.82. Now for over a year they have been giving us the run around saying no it was only the F-150 series and won't go to bat for us and turn this in. My question to you, does it matter if it's a F-150 or F-250, the same problem is involved. We could have been killed when they broke going down the road, but since we were not and we paid to have it fixed Ford can turn a blind eye to the problem. If you look at our history for Ford vehicles you would see we have never caused s stink about anything. We have purchased three new Ford Explorers, two new Ford F-250's, a Mustang along the way, a Ford Ranger and you're willing to loose a good customer over a recall on defective fuel straps??? No idle threats here, we will be driving a new three quarter ton truck this year, this will decide if it's a Ford or not.
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Kris10 on 2012-01-05:
how old was the truck? Why wasn't it done under warranty? do you have documentation from Ron Alpen Ford stating that your F-250 was on the recall list?

You could try taking them to small claims court to recoup your loss.
FoDaddy19 on 2012-01-05:
If the recall was for the F-150 only, then it is what it is. The F-150 and F-250 don't share frames,axles,etc. They are separate models. It's unreasonble to expect them to pay for a repair that's not under recall or warranty. However if they told you to come in for recall work and then they had you pay for it, that's a problem.
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Misleading Advertising
Posted by on
PLYMOUTH, INDIANA -- After seeing Mike Rowe promote Ford selling tires and going to web site for rebate form, I decided to get 4 Continental 215/50 R17 tires on my Honda Accord from local dealer. Dealer beat tire price from Discount Tire, but when I asked for rebate form, I was informed that the tire didn't qualify, because it hadn't come from Ford. I was then informed it was a good thing because the tire would have been $60/tire more expensive. Now how can they match prices and give a rebate on a higher priced tire and then turn around and say we bought a tire from a different source so it doesn't qualify. How was I to know that I needed to demand that the tires be ordered through Ford.

The way I figure it is that through deceptive advertising they just screwed me out of $100,
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Alain on 2011-11-12:
Thanks for the warning. I wondered what Ford was doing selling tires, anyway, considering their involvement in the tread separation problems that occurred with Firestone Tires in 2000. I'll keep on buying my tires elsewhere.
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Trying to make payments for my uncle
Posted by on
We were trying to help our uncle pay his car payment he is behind 5 months. Hes been in and out of the hospital and in and out of the therapy place for 5 months. We are in charge to pay his bills we called the people at Ford Motor credit and we got a hold of the person in charge of the account and her name is joan. We had the money to pay the car off in full and she put up an argument and she won't let us pay it. These people that act like that should be fired from their job because they are very inconsiderate and they don't care about anything and our uncle does not have access to a phone to call out to them. And she does not seem to care. Ford motor company wants money but when the family member has the money to pay it they won't give you the payoff amount. They should just let you pay it off and get it over with. Get rid of these people that act like that fire them and hire new people. P.S. Money talks
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lexophiliac on 2011-09-27:
Do you have a signed POA document? If not, get one and fax it to Ford Credit. Ask to speak to a supervisor, and if you receive no satisfaction there, request corporate's contact information. The facility where your uncle is should have a social worker, you can ask her/him to call on your uncle's behalf also.
raven2010 on 2011-09-27:
To add to lexo's comment---for extra measure have the POA noterized---it can help in this situations.

if you have a durable POA for healthcare, it won't work in this situation--you need one that specifically mentions finances and creditors.
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Parats Falling Off
Posted by on
I own a 2007 Ford 500. Recently I noticed the roof molding on the driver side missing. I took the car to the local Ford dealership who told me that my extended warranty didn't cover parts which they considered this molding to be. I'm not sure how they distinguish between repair parts and parts such as fenders, bumpers and things that are not normally considered repair parts. So, I guess if the whole car falls apart, my extended warranty won't cover repairing the car. Now for the shocker. I checked with two different Ford dealerships and the price to "repair" this fallen off molding is $246.00 from one dealership and over $400.00 from the other.

I will promise any Ford executive who reads this that I have purchased my last Ford product.
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redmx3racer on 2011-09-07:
It's normal for extended warranties to exclude certain items. Wear items for example-tires, brake pads, light bulbs, wiper blades. I know mine does not cover external gaskets/seals-sunroof molding, window molding, door gaskets etc. So it would not surprise me if w/s molding was not covered either.
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Why Parts Fall Off Ford 500
Posted by on
I bought a Ford 500 in 2005, its paid off and the extended warranty has run out, this is when things start to happen. About three months ago I took my car to go shopping, came home and parked. The next morning I go to get my car and I see that a piece of the roof is missing. I go to a Ford dealership and speak to the service manager, he tells me there is nothing he can do which is what I expected. I complained to ford, nothing. The part that fell off is called the roof drip moulding the cost of this part painted is $136.00.

In the first month Ford changed my brake pads because I found a lot of brake dust on my wheels. I have 44,550 miles on my car now. I have had four sets of brakes put on this car, now they tell me that I need another set of rear brakes enough is enough. I asked the service manager about this and he told me that I must be hard on my brakes. I have the car for six years, four sets of brakes going on a fifth 44,500 miles and I'm hard on brakes. My car was driven on the highway at 4am in the morning no traffic. I have bought fords all my life I am almost 70, I will never buy another ford, my next car is a Hyundai.

I don't think I should be responsible for body parts falling off cars.
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Alain on 2011-08-03:
My Honda has had 2 sets of brakes and it only has 60,000 on it, but it is 11 years old. Guess I'll keep it around for a while yet. When it does come time to replace it I'll look at the reviews and see if Ford is worth even considering. Good review & thanks!
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Brake Pads
Posted by on
On 11 March 2011 I had to have brake pads installed on my 2005 Lincoln LS at 54347 miles that seems so unfair for that mileage. Beside the front wheel was always so dirty with the brake dust so I had them repair and the mechanic install carbon bad on the front wheel and now at 56988 there have never been any dust on the wheel so why did Ford install cheap pads on this vehicle. I would like to know the answer to this question. I have driven cars much longer without installing pads on them as a matter of fact on my 2003 Buick Century I went almost 90,000 or better miles before installing brake pads on it. I need an answer.

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Starlord on 2011-07-19:
I suspect you ride your brake pedal. This is the priamary cause of the problem you describe. As a former LEO. I notice all the people who either ride their brake pedal or have no brake lights, as I always manage to get behind them in traffic. Put your left foot on the floor and not on the brake pedal and your brakes will last longer and you won't have the brake dust problem. Good luck.
madconsumer on 2011-07-19:
there are many factors to brake pads wearing faster than expected. braking habits mostly.

replacing them at 54k miles seems reasonable to me.
trmn8r on 2011-07-19:
If you are used to going 90,000 miles without needed a brake job (I had more than 50% of my brakes left after 130,000 miles on one car), it is possible this car is heavier than your old one. Depending on your driving habits, 57,000 miles may be good or bad.

As far as brake dust, high quality pads can produce a lot of dust. The OEM pads for my Volvos make a lot of dust. The aftermarket pads the previous owner put in were hard as a rock and sucked. Brake dust does not mean low quality, and it doesn't mean by any means that you ride your peddle.
old newfie on 2011-07-20:
I use ceramic brake pads. Little dust and its a light color dust so it don't look as bad as the semi-metallic pads that are OEM on most cars. When I purchased my car that's the first thing I changed.To be honest if changing the brake pads is all you have to complain about I think you are lucky and your Lincoln is giving you good service.
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What is right thing to do
Posted by on
SUNRISE, FLORIDA -- Good evening.

Here is story: I have Ford Mustang witch is under full coverage warranty bumper to bumper.

Car start lose all electrical supply during drive for example suddenly light and a/c stop functioning after certain time - return function. I referred to my garage. They told me the problem is fuse box. After week of waiting when I went over the garage ( service consultant wasn't available on the phone) they claim me to pay 3 fuse boxes witch they burned out cause of amplifier as say said was installed inappropriately by other company.

So they found it out mean time burned additional two boxes. I asked them if to find that out they will burn 100 of boxes do I have to pay for them Either?
I went out the company witch installed this amplifier - of cause they believed it was OK and they placed just sensor cable witch doesn't Shout box - it's not my speciality couldn't say if it's right but I asked him to talk with the Ford. They talked and agree to check the module if can be issue as well and consultant told either way I wouldn't be charged - or Ford or this installation company would pay.

Yesterday they finished a job and placed car on hold until receiving payment witch now includes few fuse boxes and module. This guy from installation amplifier company went today, check the problem and left without any conformation to pay.

I am waiting for my car witch on hold other I will pay witch I think I shouldn't cause nobody told me before the service what is the problem and how much it is going to cost me.

What you will suggest me to do?

Thank you,
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MDSasquatch on 2011-07-08:
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