STERLING, VIRGINIA -- The drivers side distance mirror is tilted too far left and does not show the left side of the car, the blind spot. This is a definite safety issue. Wile driving on a double land highway and wanting to change lanes to the left, I used the mirror first, saw nothing in either distance or close up mirror. And turned my head to left. Turning your head to the left only allows you to see. Part of the left rear window. While merging, it turns out that was a car on my left drivers side, which was unseen. This mirror is a definite safety hazard and needs to be replaced by Ford. The right passenger mirror works fine, the way it's supposed to function.
OXNARD -- I took my car to Ford, they were supposed to repair my vehicle but still was not working so I had to take it to other dealer to tell me that the part the Ford replaced was damaged. So I took it to Ford and they changed the part, the car worked for 4 months and stopped again. I took to other dealer and the problem was the same part. Ford didn't want to replace the part again because they say that there is no warranty. Now I spent too much already in that car and the problem still continues. WHAT I CAN DO?
DURANT, IOWA -- Ron Alpen Ford told us the recall included our F-250. The straps broke. We had them replaced with new and paid out of pocket. Total bill $454.82. Now for over a year they have been giving us the run around saying no it was only the F-150 series and won't go to bat for us and turn this in. My question to you, does it matter if it's a F-150 or F-250, the same problem is involved. We could have been killed when they broke going down the road, but since we were not and we paid to have it fixed Ford can turn a blind eye to the problem.
If you look at our history for Ford vehicles you would see we have never caused a stink about anything. We have purchased three new Ford Explorers, two new Ford F-250's, a Mustang along the way, a Ford Ranger and you're willing to lose a good customer over a recall on defective fuel straps??? No idle threats here. We will be driving a new three quarter ton truck this year. This will decide if it's a Ford or not.
PLYMOUTH, INDIANA -- After seeing Mike Rowe promote Ford selling tires and going to website for rebate form, I decided to get 4 Continental 215/50 R17 tires on my Honda Accord from local dealer. Dealer beat tire price from Discount Tire, but when I asked for rebate form, I was informed that the tire didn't qualify, because it hadn't come from Ford. I was then informed it was a good thing because the tire would have been $60/tire more expensive.
Now how can they match prices and give a rebate on a higher priced tire and then turn around and say we bought a tire from a different source so it doesn't qualify. How was I to know that I needed to demand that the tires be ordered through Ford. The way I figure it is that through deceptive advertising they just screwed me out of $100.
We were trying to help our uncle pay his car payment. He is behind 5 months. He's been in and out of the hospital and in and out of the therapy place for 5 months. We are in charge to pay his bills. We called the people at Ford Motor credit and we got a hold of the person in charge of the account and her name is Joan. We had the money to pay the car off in full and she put up an argument and she won't let us pay it. These people that act like that should be fired from their job because they are very inconsiderate and they don't care about anything and our uncle does not have access to a phone to call out to them. And she does not seem to care.
Ford motor company wants money but when the family member has the money to pay it they won't give you the payoff amount. They should just let you pay it off and get it over with. Get rid of these people that act like that. Fire them and hire new people. P.S. Money talks.
I own a 2007 Ford 500. Recently I noticed the roof molding on the driver side missing. I took the car to the local Ford dealership who told me that my extended warranty didn't cover parts which they considered this molding to be. I'm not sure how they distinguish between repair parts and parts such as fenders, bumpers and things that are not normally considered repair parts.
So, I guess if the whole car falls apart, my extended warranty won't cover repairing the car. Now for the shocker. I checked with two different Ford dealerships and the price to "repair" this fallen off molding is $246.00 from one dealership and over $400.00 from the other. I will promise any Ford executive who reads this that I have purchased my last Ford product.
I bought a Ford 500 in 2005, it's paid off and the extended warranty has run out. This is when things start to happen. About three months ago, I took my car to go shopping, came home, and parked. The next morning, I go to get my car and I see that a piece of the roof is missing. I go to a Ford dealership and speak to the service manager, he tells me there is nothing he can do which is what I expected. I complained to Ford, nothing. The part that fell off is called the roof drip moulding. The cost of this part painted is $136.00.
In the first month, Ford changed my brake pads because I found a lot of brake dust on my wheels. I have 44,550 miles on my car now. I have had four sets of brakes put on this car, now they tell me that I need another set of rear brakes. Enough is enough. I asked the service manager about this and he told me that I must be hard on my brakes. I have the car for six years, four sets of brakes going on a fifth, 44,500 miles and I'm hard on brakes. My car was driven on the highway at 4am in the morning no traffic. I have bought Fords all my life. I am almost 70, I will never buy another Ford. My next car is a Hyundai. I don't think I should be responsible for body parts falling off cars.
On 11, March 2011 I had to have brake pads installed on my 2005 Lincoln LS at 54347 miles; that seems so unfair for that mileage. Beside the front wheel was always so dirty with the brake dust so I had them repair and the mechanic install carbon bad on the front wheel and now at 56988 there have never been any dust on the wheel so why did Ford install cheap pads on this vehicle. I would like to know the answer to this question. I have driven cars much longer without installing pads on them. As a matter of fact on my 2003 Buick Century I went almost 90,000 or better miles before installing brake pads on it. I need an answer. Thanks.
SUNRISE, FLORIDA -- Good evening. Here is story. I have Ford Mustang which is under full coverage warranty bumper to bumper. Car start lose all electrical supply during drive - for example suddenly light and a/c stop functioning after certain time - return function. I referred to my garage. They told me the problem is fuse box. After week of waiting when I went over the garage (service consultant wasn't available on the phone) they claim me to pay 3 fuse boxes which they burned out cause of amplifier as they said was installed inappropriately by other company.
So they found it out meantime burned additional two boxes. I asked them if to find that out they will burn 100 of boxes do I have to pay for them either. I went out the company which installed this amplifier - of course they believed it was OK and they placed just sensor cable which doesn't Shout box - it's not my specialty couldn't say if it's right but I asked him to talk with the Ford. They talked and agree to check the module if can be issue as well and consultant told either way I wouldn't be charged - or Ford or this installation company would pay.
Yesterday they finished a job and placed car on hold until receiving payment which now includes few fuse boxes and module. This guy from installation amplifier company went today, check the problem and left without any confirmation to pay. I am waiting for my car which on hold other I will pay which I think I shouldn't cause nobody told me before the service what is the problem and how much it is going to cost me. What you will suggest me to do?
DEARBORN, MICHIGAN -- I did a 3 year lease for a Ford Fusion for my wife. I turned in the car with 10,000 miles under the 36,000 allotted. The car was well taken care of and garage kept. There was a scratch, probably from a parking lot, the inspector said I may get "dinged" on. My wife chose to lease a car other than a Ford. Apparently, that was a big mistake. 2 weeks after turn in, I received an invoice for nearly $1000! I immediately contacted Ford via E-mail and received a survey in return??? I sent another correspondence to customer service and am now receiving threatening letters. I have been purchasing Ford products for nearly 30 years. Ford has seen the last dollar from me.