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Ford Motor Consumer Reviews - Page 3

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Parts Falling Off
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I own a 2007 Ford 500. Recently I noticed the roof molding on the driver side missing. I took the car to the local Ford dealership who told me that my extended warranty didn't cover parts which they considered this molding to be. I'm not sure how they distinguish between repair parts and parts such as fenders, bumpers and things that are not normally considered repair parts.

So, I guess if the whole car falls apart, my extended warranty won't cover repairing the car. Now for the shocker. I checked with two different Ford dealerships and the price to "repair" this fallen off molding is $246.00 from one dealership and over $400.00 from the other. I will promise any Ford executive who reads this that I have purchased my last Ford product.

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Why Parts Fall Off Ford 500
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I bought a Ford 500 in 2005, it's paid off and the extended warranty has run out. This is when things start to happen. About three months ago, I took my car to go shopping, came home, and parked. The next morning, I go to get my car and I see that a piece of the roof is missing. I go to a Ford dealership and speak to the service manager, he tells me there is nothing he can do which is what I expected. I complained to Ford, nothing. The part that fell off is called the roof drip moulding. The cost of this part painted is $136.00.

In the first month, Ford changed my brake pads because I found a lot of brake dust on my wheels. I have 44,550 miles on my car now. I have had four sets of brakes put on this car, now they tell me that I need another set of rear brakes. Enough is enough. I asked the service manager about this and he told me that I must be hard on my brakes. I have the car for six years, four sets of brakes going on a fifth, 44,500 miles and I'm hard on brakes. My car was driven on the highway at 4am in the morning no traffic. I have bought Fords all my life. I am almost 70, I will never buy another Ford. My next car is a Hyundai. I don't think I should be responsible for body parts falling off cars.

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Brake Pads
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On 11, March 2011 I had to have brake pads installed on my 2005 Lincoln LS at 54347 miles; that seems so unfair for that mileage. Beside the front wheel was always so dirty with the brake dust so I had them repair and the mechanic install carbon bad on the front wheel and now at 56988 there have never been any dust on the wheel so why did Ford install cheap pads on this vehicle. I would like to know the answer to this question. I have driven cars much longer without installing pads on them. As a matter of fact on my 2003 Buick Century I went almost 90,000 or better miles before installing brake pads on it. I need an answer. Thanks.

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Ford Leases Beware
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DEARBORN, MICHIGAN -- I did a 3 year lease for a Ford Fusion for my wife. I turned in the car with 10,000 miles under the 36,000 allotted. The car was well taken care of and garage kept. There was a scratch, probably from a parking lot, the inspector said I may get "dinged" on. My wife chose to lease a car other than a Ford. Apparently, that was a big mistake. 2 weeks after turn in, I received an invoice for nearly $1000! I immediately contacted Ford via E-mail and received a survey in return??? I sent another correspondence to customer service and am now receiving threatening letters. I have been purchasing Ford products for nearly 30 years. Ford has seen the last dollar from me.

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Sponsorship of American Idol with Lady GaGa obscenity
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My wife and I thoroughly enjoyed the 2011 American Idol show... until the Grand Finale. This show is extremely popular among all age groups including little girls and boys ages 6 - 10. To allow the Lady GaGa performance on this widely watched show was disgusting for the youth of America. We want our youth to grow up in a healthy environment and act responsibly. Then we subject the tender young viewers to decadent behavior and expect them to somehow turn out all right.

SHAME on the FOX Network for allowing such a travesty of justice. SHAME on the Ford Motor Co. for sponsoring such an event. SHAME on the producers of the American Idol show. AND, the grand LOSERS are our precious little ones. Many in the international community think of America has a decadent society. The 2011 American Idol show proved their point.

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Unfair Lease Practice
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Leaser beware. Ford has a stipulation in their lease agreements that will not allow you to return or trade your leased vehicle with anyone other than the originating dealership. This practice forces you to return to the dealership that leased you the car. If you try to trade that vehicle with any other dealership including another ford dealership and that dealership sends in the correct payoff it will NOT be accepted by Ford Motor Credit. By the time you find out about the problem your payment due is now considered late and you are being dunned by Ford for lack of payment. Thought you should know.

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Cares little about customers
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My Winstar has the bad rear axle. I checked on the net and found that 100's possibly 1000's of owners had a buyback. Ford would not buy mine back. Instead, they are going to pay $38.00 a day for the rental, which adds up to about $3400.00. I would be happy to sell my van for that amount, but instead Ford just makes another unhappy customer.

I'm in the Antiques business and need a good size rental. They provided a very small vehicle that is of no used to me in my business. So I will be unemployed for three months. If I was able to get a rental van, and there are none available, it would be $8.00 a day out of my pocket. So I would be out about $700 or $800. Why would Ford treat a customer so shabby. As long as I live I will never spend another cent on any Ford product.

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Just Say No To Ford!
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Have had Complete turbo replaced at 33,000. Fuel water separator on rail replaced. Truck always smelled of diesel in the cab. Truck was kept in great condition always, never abused. Had various problems with front end. Last time had it serviced at Jack Demmer Ford, which is also where it was purchased. Had 1,600.00 worth of service in the front end. No problems with this dealer. It was up to the FORD adjuster, who for some reason turned down the claim. Granted it was 1 month or so out of warranty, however the miles were FAR under the limit. I feel this was a poor move on FORD'S behalf. It has been 1 year, and I still feel the pain.

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Ford Motor Company Does Not Care About Their Customers.
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DEARBORN, MICHIGAN -- I have a 2008 Ford Escape with 36,372 miles on it. At this time the SUV already has a leaky transmission cooler that needs to be replaced. Ford Motor Company will not honor my warranty because I have gone over the warranty by 372 miles. I went on vacation on Saturday (January 2, 2010) and drove 400 miles down to Maryland. Within that time period my Transmission Cooler began to leak on Sunday (January 3, 2010). During the trip from Ohio to Maryland is when I surpassed my warranty. Also the transmission cooler is not covered under the power train warranty.

I am only 24 years old and I cannot afford to pay 1,000 dollars to fix this problem with my SUV. I have contacted Ford's customer service, they had no compassion or understanding of the situation. With only being 24 years old, I still have a lot of car buying left to do. At this point in my life I would have to really think twice about buying another Ford product. The Ford Motor Company does not care about their customers.

Obviously this is another situation where I am from out of town and I did not buy the car from this Ford Dealership. I believe they should still find a way to meet a customer's needs either by making an exception to the warranty or by honoring a Customer Concern Resolution.

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Transmission Problem - Ford Expedition 2006 Model- No Reverse
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Hi All. Pls let me know if you have had similar problem & how it was fixed.. Thanks. Ford Expedition 2006... Transmission problem - No movement when put into Reverse (R). I took my SUV to the Dealership for its regular maintenance, I also told the Mechanic that sometimes, I hear a "Clunk sound" when I put it in reverse. The car runs great. The dealers' workshop was supposed to only change the oil & do the routine maintenance as per Ford recommended manual.

Today they called and said the "car won't go into reverse". When I took the car to them it was for oil change, now they tell me the it can't go backwards. I went to the dealer, asked him to put into gear (R) and the lever goes to R but the vehicle will not move. The vehicle has never had any problems. Always, routine maintenance on time (once I had to change the AC compressor).

I am sooo mad at them, I am going back there in the tomorrow. I REALLY WOULD appreciate any input about this. So that I know if what they are saying is true.. The car was running great when I took it in & now the reverse gear is not working. So disappointed. Thanks. Ford06.

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1.3 out of 5, based on 9 ratings and
102 reviews & complaints.
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Ford Motor
The American Rd.
Dearborn, MI 48121
1-800-392-3673 (ph)
www.ford.com
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