ST PAUL, MINNESOTA -- I should have known better than to buy another one of your wretched vehicles! I was burnt on the previous bucket of bolts (2001 Ford Exploder) you turned out of the assembly line and dared to call a vehicle. I thought maybe I would give you another chance. So I replaced it with another one of your products called the ford free star. I actually bought this car off of a Nissan Dealership. I was just over the my previous ford inflicted injury (Transmission failure ie $2300) when the dealer showed me my new 2004 Ford Freestar. I of course bought it reluctantly anticipating catastrophic failure! When It didn't actually come I was quite surprised.
It has actually held up well so far. I thought maybe this is the one! That is until I washed it and found that the paint on my roof is peeling away from the top. I plan on calling Ford to see what they can do about this. But from reading hundreds of other posts it does not sound promising. Id like to think that may be with some of the bail out money that you will receive, you will bail out your poor quality Craftsman ship and fix my roof.
It is problems with your craftsmanship (mainly poorly made transmissions) and cars that do not live up to there EPA estimated mileage (my Freestar is getting 16-20 not 22-24) that is going to bankrupt you people if you do not do something about it. If you bother to read other peoples reviews on your vehicles you will find thousands of disappointed consumers. So please, for the sake of the economy and the American auto maker, take this serious. Otherwise call your vehicle what they should really be called... Take mine for example, I call it the ford 3 stars, Meaning it got three out of ten stars.
PHILADELPHIA, PENNSYLVANIA -- I leased a vehicle through Ford in 2005- This would be my 2nd vehicle with Ford. I have excellent credit NEVER paid late they always received their $430.00 every month. Mind you the payment was $429. and some change. I decided this year not to renew my lease with Ford. My first reason they send these letters you know come out of your lease early they get you in the dealership and tacks the months that they claim they are paying off in year new lease, well this is not helping me! Plus the fact their cars are just plain janes.
I decided to go with Hyundai and I must say I choose the Veracruz Limited fully loaded same price as my ford and guess what! A 2 year lease! I left my vehicle with Hyundai I was told they could turn it in I would get a lease bill at the end, which I did in the mean time I owed for 3 payments. I had just paid 1 payment of $430.00 on the 22nd of Feb which was actually my normal payment I got the new car on the 23rd and I made a payment to Ford on the 4 of March for the remainder which was like $1298.00 end of story.
In the mean time I went on their site and was locked out of my account could not make any payments with them or see anything. Thank God I made the $1298 payment when I did before they locked my account. I set that up electronically with FORD and it was taken out of my bank account. I kept getting calls that they did not get the $1298.00 finally after the 3rd day. I had to call and was notified that they received my money.
Well guess what Ford decides to make changes to my credit to read Termination lease early and still had the balance of 1298 out there. Which to me look like I ended the lease and owes them $1298 (even though I paid this) this change to my credit was made on 3/5. I called them and they told me because I ended my lease 3 months early my lease was to end in July they had to make the change.
OK when I got the lease in 2005 with Ford I got that lease 6 months early nothing happened to my credit could it be because I went from a FORD to a FORD or now because I went from a FORD to a HYUNDAI and someone got their tail in a spin! This even gets better. I got the review from the lease this is where they go over your vehicle very good.
Now I was told turn in the vehicle let them look it over and anything you owe you have 30 days to pay I got the letter (mind you all this I can back up) The car was in normal wear and tear condition) over mileage was 294.00 which this include 36 dollars and something cents in tax fees. I was told I had 30 days to pay. I received this letter on 3/14/08. I am not being called at home 3/11 by Ford about the 294 even though the letter clearly states 30 days to pay. I have paid these people faithfully for 3 years 294.00 is not going to ruin my credit! But you can best believe this! THEY HAVE LOST ME FOR LIFE I AM DONE WITH THEM!
Now I know why they will eventually go out of business now I know why Hyundai, Toyota, and even Kia does better than them. I am done with them! My concern is not about who sold more cars, however putting out a better product to me is a better in the long run, and as a consumer HOW I AM TREATED!!!! I always went with ford because a sister in law of mine was a big wig in Philly then in Detroit that why I ended up leasing with them all the time.
My point is If you don't continue with them you lose out.. I paid every cent terminated early so what I should have kept the vehicle the additional 3 months. It is called lease termination yes, but PAID IN FULL not lease termination owing 1298.00 that is my point!! I might as well parked the car in my driveway.
At least I thought I was doing the appropriate thing. It is not about having facts right it is about the customer and treating the customer right so you can come back. Why I want to tack 3 or 2 months let a long 1 year worth of payments on to the next lease and pay them interest.. That don't make sense to me. I wanted to pay what I owed and be done. I appreciate the responses!
BUFFALO, MINNESOTA -- I am a loyal Ford man and so is my family. Lately my trucks have been worthless and Ford will not stand behind their workmanship. I bought 2 Black f 350 trucks in 2002. Right away I had paint peel on my drivers door on the Ext. cab. Ford painted it and told me that it was just that door and the rest of the truck would be fine.
After the warranty was up, my paint started peeling on the passenger door. Ford would not stand behind it so I got rid of the truck. My other 2002 Regular cab showed signs of peeling at 24,695 miles. The whole truck needed to be painted. Because I was passed three years, they would not repair it. After fighting with them for a few months, they said they would paint it but I had to pay $700. What do you do? So they painted it and I paid them $700.
Now the truck has 50,000 miles and the tranny goes out. Ford still will not help me. So out of my pocket goes $3000. Now the oil pan has rusted out on my 7.3 diesel engine. I am passed the 5 year 100,000 mile warranty. I asked the dealer if they would call and check with Ford to see if they would help. He said he knew that Ford wouldn't do anything so he wouldn't even bother calling them. They want $2100 to replace the oil pan. This is a joke. It is costing me a fortune to keep this thing running.
I have never had an oil pan rust out on anything in my life. I drive a 1987 ford ranger with everything original and it runs like a top. My dad has a 1986 F150 with all original equipment and it runs awesome to. Why can't they build this stuff better or stand behind the workmanship?
MESA (PHOENIX AREA), FLORIDA -- On March 7, 2007, I took my 1993 Ford Probe into the Berge Ford Service Department in Mesa, Arizona to have the leaking valve cover gaskets replaced, and to get my recently refurbished air conditioning system functioning again. The written estimate I received for this work was $608. On March 14, I picked up the car and the billed amount was for $2713.79 (more than the car is worth).
The Service Advisor had called me the day after I left the car to tell me that the A/C compressor needed replacing (it had already been replaced 20,000 miles ago when the system was converted to the newer R138 refrigerant from R12). He said the cost for a rebuilt compressor would be $540. In fact, without any further notice until I picked up the car one week later, I was charged $914 for this part plus another $148 for a new accumulator. (I had authorized the $688 additional quoted cost, but when I picked up the car I was stunned to find that the cost for the A/C work came to $1154.)
The Service Advisor had also recommended the replacement of the (expensive) spark plug wires, which he informed me were oil-soaked. I knew that the long internal plastic/ceramic spark plug connectors were impermeable to any such soaking and declined that part of the job.
The Service Advisor also used scare tactics to try to get me to authorize CV shaft replacement because of the loss of one CV joint grease boot (he said my wheel would fall off while driving). His quoted cost to replace both of these CV half-shafts was $1700. I declined, and had this exact replacement work done (with new shafts) at another shop (Network Alignment in Mesa) the following week for a total cost of $413. The Berge Ford service department wanted to charge me four times the cost that the other shop charged me for this work.
Included in my final bill was a water pump and drive belt replacement (which I had verbally authorized on the telephone). But the mechanic broke several parts when working on the engine -- including a listed vacuum selenoid pack which he reportedly replaced. But when I picked up the car the ABS (antilock braking system) warning light was lit-up on the dashboard -- which was not illuminated when I left the car with the dealer.
Because it was obvious that the mechanic did something to the ABS control system module while working near it in the engine compartment, I asked to have this fixed at no charge, was refused, and so asked speak with the Service Manager. Both the Service Manager and Advisor refused to even look into the problem that their mechanic caused unless I paid an additional fee to find the cause. I refused -- not wishing to repeat my earlier mistake of trusting these people. Now I am driving a car with a potentially serious safety flaw which this Ford dealer service department caused.
I have been a loyal Ford customer for more than 50 years, but never before have felt so blatantly cheated by greedy businessmen. As a consequence I have sworn to sell our two Fords (we also own a recent model Ford truck) and never again buy a Ford vehicle or patronize one of their dealers.
WASHINGTON -- In 4 years with FMC, I've been late one other time on my car payment. This was due to unemployment. I made payment arrangements with Ford Credit to make up for, never more than, 30 days past due. I have 46 payments listed on my record as "on time".
This 2nd time has been a complete disaster. After making payment arrangements in May, 2004 to make 1.5 car payments in May and in June to bring my account current, I made my first payment without trouble. FMC started calling my house 3 times a day even though I had made these payment arrangements. I continued to express the arrangements made with FMC and that they had already received the 1st payment which brought me 15 days late, the Care Reps showed no record of such payment arrangements being made, but did note the large payment received and continued to threaten me about being behind and how my vehicle could be repossessed.
On June 25th, 2004 I attempted to login to "ebill" online payment application to make remainder of behind payment and current payment. This would bring me current. "ebill" app had gone through an "upgrade" which required me to re-register. I tried to re-register but was unable to. I called FMC immediately to get tech support and was rudely told by Care Rep that I was "locked out until I brought my account current." (Um, hello? I was trying to make the payment!)
When trying to explain that I was attempting to make the payment, I was badgered by the care rep and that my request to be reinstated in ebill was "rejected". After asking to speak with his manager, I was cast into hold where I waited for over 25 minutes without my call being answered. I eventually hung up, tried calling again to speak to a manager and after refusing to talk to the care rep instead of a manager, I was cast onto eternal hold again.
On July 1st, I attempted to make this same payment again over the phone pay system. I successfully re-enrolled (another upgrade that deleted my previous account information) in that system as well and made my payment. I received a confirmation number for my payment and assumed all was well. FMC called on July 10th stating that payment had not been made, that I had purposely gave them a bad account number, (which it wasn't because I've had the same checking account for 10 years, I know my account number by heart) and that I was now locked out of all systems ( except Western Union) and my truck was scheduled for repossession in August.
Again, I expressed that I have done everything asked of me by FMC and that the only reason why they haven't received payment is because of FMC deleting 2 existing accounts (phone and ebill) which is causing this entire mix up. That I do not deserve to be threatened with repossession nor do I deserve the continued phone harassment and hits against my credit record because of these technological mistakes during upgrades.
I asked again to speak with a manager and again, I sat on eternal hold for 25 minutes before I hung up. By now, I had learned the routine. My wife, seeing that I was extremely upset, attempted to call on my behalf and defuse the situation. She was also harassed and slandered and is demanding I trade in the vehicle to pay off FMC immediately.
FMC is demanding I pay all delinquent late fees, accept the hit on my credit record for their inability to accurately record good faith attempts to make payment arrangements, fix faulty customer billing application upgrades and pay a 25% per day fee for every day I continue to be late since May. To add insult to injury I must now pay an additional $10 transaction fee when wiring my (even later) truck payment just so they can authorize me to use phone pay and ebill applications.Oh, and I can't just mail them my payment either. They won't accept my check or a money order by mail.
I'm not kidding, this is really how Ford Motor Credit treats their customers. I've already filed a complaint with the BBB regarding this whole mess but you know FMC will weasel out of it and I'll still have to pay these outrageous fees that never would have accrued if I was allowed to make my payment on June 25th like I originally attempted to do. I suppose I didn't have to file this, and many other negative remarks against FMC but something about calling me "fraudulent" and slandering my character set me off. It's not good to piss off a Systems Administrator! If you buy a Ford product, make sure you're financed through anyone BUT Ford Motor Credit; you'll be glad you did.
HACKENSACK, NEW JERSEY -- We purchased a used 1998 FORD WINDSTAR with 27.5 K mi. from ALL-AMERICAN FORD of Hackensack, N.J. on 05/20/1999 during an 'ad mail' sales/trade-in promotion.
When we were completing the invoice interview, my wife and I clearly told the finance officer that we wanted the most complete extended service plan available to us for that vehicle, and were given a color brochure which supposedly represented that plan. Paperwork followed in the mail which showed a different name for the plan (Ford ESP BaseCARE) but all the items listed matched word for word what was on the brochure, so we believed we had the extent of coverage we wanted at the time of sale.
Not long after , we found the radio was not working properly and also the rear wiper motor , so we brought the vehicle in for warranty repair and it was fixed(fortunately that time !) Then we returned a little over a year later with problems with the engine surging and the air conditioning not responding and asked that those be fixed and that full routine maintenance be performed on the auto as we were planning to relocate in the near future. The service center had our vehicle for a period of almost four days (over a weekend) and when returned , the vehicle surged so badly the next day during my return home from work on a major highway (RT. 46 East , West Paterson, NJ) that I nearly got into a collision with another vehicle. The a/c also was still dysfunctioning and blowing cold then warm air continuously. I brought the vehicle back to ALL AMERICAN and they asserted arrogantly that it was repaired properly and that I required more service. They kept the vehicle overnight, and claimed that the service was not under warranty, and that they had to update
the powertrain computer. I was taken aback ... they also claimed to have fixed the a/c problem, but two weeks later same old story ...I then took the auto to another dealer PISTILLI FORD of Paramus, NJ where they fixed it once and for all and said that ALL AMERICAN should have done the job right the first time in the shop. I immediately put all repair charges from ALL-AMERICAN FORD
on my American Express platinum account into dispute. I also decided on a hunch to have the coolant , trans , and 4 wheel alignment re-inspected by a very reliable STRAUSS AUTO CENTER near my home in LODI , NJ. Their mechanics permitted me to stay with the auto while re-work was being done ; during the flush of the coolant system, the coolant removed was dirty and looked like it had never been changed ! The transmission fluid flushed looked the same : old and brownish, not the fresh cherry red syrup color of fresh fluid ! The alignment was out of specs enough to establish that the job may not have ever been done at all... and need I say more ? Yes. We then relocated to Pennsylvania and found ourselves in need of service on the WINDSTAR again .. the power locks on both front doors were not functioning right , the turn signals would not work unless the tilt steering column was jacked up to its highest 'uncomfortable' (school bus) position and even then they emitted a buzzing electrical short sound complete with a bit of smoke ! The wiper washer
in front would not work at all, neither the wiper delay.. Plus, there was a knocking sound coming from beneath the front when we were doing slow parking maneuvers and turns. So there we were again. We brought the car to RAY PRICE STROUD FORD in Stroudsburg for inspection and service on Monday 06-11-01 and were told that afternoon that we needed both struts replaced , the multi-function switch replaced and the door actuators replaced , plus welding of a crack in the sub-frame of the auto and that NOTHING WAS COVERED UNDER WARRANTY according to their parts data base for our extended service plan , but were covered under two other plans available to FORD owners. It was then we realized that we were not given the plan we ordered at the time of sale but we also decided to call their (800) # and speak with a Customer Service rep . She agreed that we should have been told about all plans available , and that we likely had been undersold the 'cut-rate' plan. I got her and the service advisor from RAY PRICE STROUD FORD to agree that the struts were in fact a covered item and they did that replacement under warranty. They denied warranty coverage for replacement parts for the turn signal/wiper delay problems and for the door lock problems. I tried to seek restitution through FORD's executive offices but the administrative assistants would not offer us any
remuneration or refund.
To help keep me as a potential future customer, I would like the following:
We are seeking compensation in the amount of $1700.00 which covers work that should have been under the proper warranty and services from ALL-AMERICAN which were never done and had to be re-done. We feel that ALL AMERICAN FORD-
520 RIVER ST.,Hackensack N.J. is chiefly responsible for this gross neglect in
1)failing to give us the plan we asked for
2)failing to adhere to professional service ethics by not doing the work we paid them for
3)by not giving us the plan we needed , putting us in a bind to receive future repairs needed for the vehicle under warranty
If there is to be a resolve, it should be full monetary compensation in the amount of $ 1700.00, plus(if possible)an upgrade to the desired extended service plan we asked for initially , and any cost differences for that upgrade to be covered in full by ALL-AMERICAN FORD of HACKENSACK, NJ
At the very least I would like a response from your company regarding this incident.
MILWAUKEE, WISCONSIN -- I purchased this car new, and within 4000 miles the clutch needed to be fixed. Had to take it into the dealer twice for them to really look at it. Then at 30000 miles the axle is leaking fluid really bad. And of course Ford Service can't get me in until next week, and states "it should be fine to drive it like that." Never buy a Ford, go with Honda or Toyota and spend less time at Ford Service Centers.
SAGINAW, MICHIGAN -- Lately Ford motors has featured a comic style commercial featuring some poor soul trying to get into the back of a station wagon with an armload of packages.
His problem is finally solved by pressing a foot pedal at the rear of the vehicle to open the car and insert the packages.
My question is "doesn't this allow any thief from doing the same thing and making off with the vehicle"?
It doesn't seem too safe to me.