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Foreli Jewelry

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1 Reviews & Complaints

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No Refund on 1 of 2 Items Returned - No Customer Service
Posted by on 03/15/2012
LOS ANGELES, CALIFORNIA -- I talked my husband into purchasing 2 rings from their web site just before Xmas 2011.
Both rings came in one shipping box, but were the wrong sizes, not what we ordered. We both called them over and over and they never answered their phones. We emailed them from their web site, and joined the many complaining on their blog... After 4 weeks they sent him a return authorization number (RAN #) and he placed BOTH rings back into the same shipping box they arrived in and sent them certified mail.
They were signed for and approx. 3 weeks later, and many threatening emails, we received a credit for one of the rings... They say we needed another RAN # for the second ring. They are not disputing we returned both but they have their merchandise and our money
BEWARE!!! Not even shipped in company name? Zygimanats Kiznis-???

     
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Posted by Skye on 2012-03-15:
You should contact your credit card company's dispute department.

They'll handle it, and investigate this for you.

Thanks for sharing your experience, and saving someone from the big headache they've given you!
Posted by Katy on 2012-06-03:
I was considering buying an aquamarine ring from this company and after your experience, I won't EVER entertain that thought again!!
Posted by chris on 2012-09-06:
We purchased a ring in June. It was too big and after having it adjusted it turned milky becasue of underlying flaws. The company will not respond to many emails I have sent requesting a return and a return within 60days.
Not only this but have found they have been deducting money from our mastercard each month without authority The police have been informed and we are prosecuting.
Posted by kevinandlisa345 on 2013-04-01:
I love the variety, the quality and the ease of shopping with Foreli.com. Just got my ring and it's absolutely beautiful, more beautiful in person! Awesome seller with great communication, reasonable pricing and fast shipping! 5 stars for everything
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