Foremost Furniture

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Stole my money and never delivered furniture
Posted by on
NEW YORK, NEW YORK -- I,too, was scammed of $3,000. Place an order for dining room furniture on 1/31/07. Told me it would take 2-4 months for delivery. Since not hearing from them for several months, I called in May. At the time, they did tell me that they were closing but that they were in the process of setting up a customer service department to handle their remaining orders and that my furniture would be delivered. They took all of my information. Of course, when I called them again in August I received a recorded telephone message that the number was disconnected. My deposit was on a major credit card. Since, the dispute was longer than there time span they were not able to do anything. Call DCA they were not able to do anything. Can you imagine that furniture stores in NYC are not required to be licensed. This is absurd!!! Just wrote my letter to NYC District Attorney. [The] owner of Foremost, should go to JAIL!!!! Why does it seem to pay off to be a crook!!

[The owner] knew he was closing. This scam was deliberate. Is there anyone that can help us?
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*Brenda* on 10/28/2007:

Go to small claims!! They have all the forms on there and even an instructional video on how to fill them out. Good luck!!
DigitalCommando on 10/28/2007:
Seems to me they should only get a 10 - 50 percent deposit upfront and the rest on delivery.
ejack053824 on 10/28/2007:
Take em to court indeed!
Anonymous on 10/29/2007:
The OP will win in court. But there's a small problem. Since the store seems to be out of business it's going to be difficult to collect a judgment.
hnysneaker on 11/09/2007:
It was a horrible thing they did. I have the same problem with something I ordered October 2006 and kept being told next month, next month. I then decided to cancel my order in June of this year and I was told I would get a credit. Kept following up and was told that I should call my credit card company and dispute the charge, their credit may take a while. I called again and that is when they closed their doors. I was lucky enough to have charged it on American Express. Took a bit of time but got my deposit back. Maybed this will work for you. Sorry for what happened horrible people.
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Dishonest Practices
Posted by on
NEW YORK -- I have been victimized by Foremost Furniture too. I like many of you out there purchased furniture from Foremost Furniture in NYC .That was in August of 2006. At the time I left them nearly $8,000 in a deposit for the furniture I ordered. In October they called to say that part of the order was in but that they would need an additional $4000 so that the deposit on the furniture not ready as yet would remain at 50%. After many months and countless call and fabricated stories from the staff at the store, Foremost went out of business and I like many of you are out my deposit. I called the BBB, contacted the Department of Consumer affairs , the District Attorney's Office and the law firm that is representing Bob Starr, the owner and "chief thief" at Foremost. I also filed a complaint at small claims court where I did win a judgment for 5000 dollars plus interest and court fees. I have sent this judgment to the lawyer representing Foremost and am waiting to see what he has to say. Thus far the only offer for any money to be returned to me and other creditors is 10% of the deposit they got from us.

Isn't it something when the victim is treated like the guilty party and the guilty party is so insulated from prosecution for his crime!

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Anonymous on 09/02/2007:
Glad to hear you won the suit. But you may soon learn that winning doesn't mean you will collect. They can simply ignore the court judgment which means you have to go back before a judge who can order a seizure of assets. That is providing there's anything of value to take. Good luck to you.
Laura Popel on 01/06/2014:
Were you ever able to get any money ??? We have gotten a judgment on him and I am not sure what to do??? We are not in the area so I can't just drop by a lawyers office... Any hope for us????
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Out Of Business And Took Our Money
Posted by on
I called to check on my order about the time it was to be in and found the number disconnected. The place is out of business! We are out thousands of dollars! Apparently, we are NOT alone - it seems they have been taking orders since 2005 and not filling them.

I am taking legal action - have been to the district attorney's office, special investigations and prosecutions. This is a criminal matter now.

I urge anyone who has been cheated by FOREMOST FURNITURE TO contact both the district attorney's office in New York County and the dept of consumer affairs.
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Anonymous on 08/03/2007:
That sucks. Good luck.
Slimjim on 08/03/2007:
Companies almost always end up stiffing a few when they go out of business. This is different though if the took deposits knowing they had no plans on filling the orders. That is criminal. I'd file a complaint at as well.
ejack053824 on 08/03/2007:
Go after them indeed!
grandma005 on 08/04/2007:
Did you put deposit on credit card? If so call your credit card and they will do a charge back? Don't wait there is a time limit.
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Posted by on
NEW YORK, NEW YORK -- I gave Foremost Furniture a deposit of $1000 for a sofa in MAY 2006 - I was told that the sofa would be delivered in 2-4 months. I called repeatedly and was told that the delivery would be made in 6 weeks, 8 weeks, etc. After 10 months, I called to cancel the order and was told that I would receive a refund of my deposit in 2 weeks. That was almost 3 months ago. I call every week or every two weeks, and I am told a different story. First, they said that my refund was at the bottom of a pile of "paperwork". Then they said that they didn't have my credit card number to process the refund.(Hmm, they should have noticed this when they sent over my "paperwork".) Then they said that the woman in the office could do the refund, but that she needed approval from the owner. The following week I was told that they couldn't process the refund because their bank account was closed and that they are having financial problems. BUT that the owner would come in the store and approve the refund the following Friday. The following Friday the owner didn't come to the office - no surprise. The refund has not been processed and I am suing this company. The string of lies is just abhorrent. I have never encountered such dishonesty in a business.
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Benito on 06/30/2007:
Same story here ($3,700 deposit in Sep 06). Live on LI, but drove in today to see for myself. Sure enough, elevator won't go to those floors. Then drove to the warehouse in Bronx (grasping at straws); a scary place - boarded up building, with for sale sign. Looks bad. Camper, how are you suing them if there's no place to serve them papers?
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Terrible service and dishonest
Posted by on
NEW YORK, NEW YORK -- I ordered an Iron Bed in November of 2006, delivery was to be in 2 to 4 months. I contacted the store in February of 2007 to see if there was any word, I was told first week in March. The first week in March came and went no bed, was then told there was a delay to May 9th 2007. I said OK what can I do there was a delay from the manufacturer, I was then called 2 weeks later and told that the bed was no longer available, would I like to pick something else out, I declined . I waited a week for my card to be refunded,no refund,I stopped into store and was told that a credit would be issued at the end of their quarter ,almost 3 weeks after they told me they could not deliver. They will have had my 50% deposit for just about 6 months but they don't care, I still am supposed to wait till they want to make the refund.

I ordered the exact same bed on the internet and it will more than likely be delivered before they will return my deposit. I checked with the manufacturer they still make the bed and they normally ship within 2 to 3 weeks of order and

Foremost used to be a great place to shop,I have shopped there for the past 15 years,it is no longer a great place to shop anyone that would want hold on to 500.00 dollars to book as a sale in the present quarter, instead for returning the money for what they know is a sale that won't happen is not worthy of any patronage.

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Satisfied with product
Posted by on
This may not still be relevant. About ten years ago, we bought a beautiful leather sofa bed from Foremost. We were lucky because we wanted navy and the floor sample was navy. If we wanted black it was $4,000. In navy it was $2,000.

There was a rough edge and when we opened it, the mattress tore. It was a small hole and they could have repaired it and smoothed out the rough area. They gave me a choice of this small repair or a completely new mattress. I chose the new mattress.

THis sofa bed has been used a lot. The mattress is comfortable and does not have that uncomfortable metal bar that so many sofa beds have.

The mattress came in two weeks, as promised. THe ccondition of the leather is almost perfect and the sofa bed is gorgeous--no fading, rubbing, etc.

I can only speak from my experience of several years ago but the quality and service were superb. We just got a new beach house and I am going to Foremost today to furnish it. I hope they have remained as good as they were in service, price and quality.

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Miserably Poor Customer Service
Posted on
NEW YORK, NEW YORK -- At a private event in NYC, I saw a Century brand sofa which I liked so much, I thought I'd purchase it. So I went to the Century website to get the item number and contact information for a local retailer. My local retailer was Foremost Furniture in NYC.

I contacted Foremost Furniture on the telephone and asked a salesperson about this sofa, which I knew would be quite expensive. I wanted an idea of the price range and fabric choices so I could discuss it with my husband before we visited the store - I didn't want to spend that Saturday going into the city unless there was a possibility we could afford it immediately!

The man who I spoke with treated me so rudely that I can only decide never to purchase anything from this store. He refused to give me his name, as he knew he was behaving absolutely inappropriately. Frankly, I hung up the phone feeling degraded and abused.

I just wanted folks to know about this because I would hate for anyone else to feel the way I did.
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jak43 on 12/20/2004:
I just wanted to say that my husband and I went to Foremost Furniture in October after reading in New York Magazine that it is one of the top places in the city to find quality furniture at reasonable prices. Our experience was very, very good. My husband and I made several trips (about 6 in total) looking at sofas and comparing prices with other stores. Each time our sales person welcomed us warmly, did not rush us or make us feel uncomfortable in any way. They let us sit on sofas for as long as we felt we needed to, did not hover over us but were readily available if we needed to ask yet another question. Suffice it to say that we purchased two leather sofas from them and are very excited about having them delivered at the end of February. (Hopefully we'll be as pleased with the delivery phase as we were with the sales phase.)

I'm sorry your experience was so poor, but wanted you to know that it wasn't for us. Unless we have some terrible problem with delivery - I'd highly recommend this establishment (and have) to others. Will return to this site if we change our opinion because of poor delivery.

Thanks for your time.
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The couch that never came
Posted by on
On October 1, 2006, my husband and I went to Foremost Furniture (based on a friend's recommendation) and ordered a leather sofa. We paid a $1300 deposit, and were given a receipt stating that delivery would be in 2-4 months. The story of non-responsiveness is very long and boring, but the upshot is that, 9 months later, we still don't have our sofa. I will never have anything to do with this company again. The only bright side is that I charged the deposit on a major credit card, and so will have no problem getting my deposit back.
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rhondam718732 on 06/27/2007:
If you charged this 9 months ago how are you sure you will get a credit? Most of my accounts have a strict 60 or 90 day policy. I'd check on yours.
poppapia on 06/27/2007:
Agree, rhondam, it may be very difficult after 9 months to get a refund. Your only recourse may be small claims court, but it would be worth it to recover your deposit.
ramm on 06/29/2007:
I too have the same problem - I had an order change and a new order from November 06. I have called many times over the past months regarding my orders. I called foremost on Monday and was put into voicemail for the person who deals with deliveries. I called back today and the answering machine said that "After 41 years Foremost Furniture has closed its doors"....I called my credit card company because I had put down a 50% deposit - the credit card company could not do anything about this because the charge was so old and they were unable to put in a dispute. I contacted the Better Business Bureau and I have also e-mailed Foremost Furniture. We will see if they reply, but I doubt this very much.
Benito on 06/30/2007:
Same story here ($3,700 deposit in Sep 06). Live on LI, but drove in today to see for myself. Sure enough, elevator won't go to those floors. Then drove to the warehouse in Bronx (grasping at straws); a scary place - boarded up building, with for sale sign. Looks bad. Ramm, what happened with the BBB? How do we sue company if no place to serve them papers?
ramm on 07/03/2007:
Have not heard back from the BBB - don't know if they can actually do anything either being that the company seems to no longer exist. Next stop "Shame on you", but who knows if they will be able to track them down. I'm sure there are many more out there like us.
Anthony y. on 07/05/2007:
Same Here.

Gave a deosit on a sofa in October 2006, and still have heard nothing.
Rustin on 07/05/2007:
Same here, we ordered our couch in November...we were also promised free delivery and an extra $250 off due to the delay. Called today for an update only to find out the number was disconnected! After I freaked out since they have my $2,000 deposit I called my credit card. Thankfully, my credit card was able to refund my money immediately. Apparently, my card will refund your money up to 180 days of the promised delivery date...
RGG on 07/09/2007:
I too have the same problem with Foremost- just spoke with a rep from the manufacturer of the piece of furniture that I ordered (it's a Canadian company). He said that the Foremost had major problems toward the end, the owner had a daughter who passed away, etc. He said that the orders were most likely never placed and he's not sure what type of legal action can be taken. He suggested contacting the credit card company that was used for the purchase/deposit, which I just did and they will investigage. I am going to contact the BBB, Shame on You and any other consumer advocate I can find -- something must be done, as I'm sure there are many others like us. This is unacceptable. Any other info out there???
DimSum4Me on 07/09/2007:
Unfortunately, if the store closed...there isn't much anyone can do. The BBB does not assist with people getting their money back, nor do they intervene much more than sending a letter. If the company ran out of money then even sueing them won't help. What money are you sueing them for if it's all gone??? It sounds like a terrible situation for all and your best and possibly only bet is the credit card companies.
mfurey on 07/13/2007:
My wife and I are unfortunately in the same boat with all of you. After getting married last fall, we decided that we needed a new bedroom set and upon the recommendation from a friend, visited the showroom in early January 2007. The salesman (Stefan Barall)was helpful and unobtrusive. The second to last bedroom set we looked at we loved and left a $2,700 deposit with the promise of delivery in 2-4 months. At the beginning of the fifth month, I called to complain and was told that one of the pieces was on backorder and it wouldn't be delivered until August. On a second call they offered to take off the $150 delivery fee.

Needless to say, with August coming up in a couple of weeks I called this morning (after repeated calls/messages went unanswered)only to learn they are out of business (thanks to this website).

We're furious and I wish I had followed my initial instinct which was to cancel the order. We didn't because we had already waited five months and didn't want to wait an additional four to six from another dealer. Now we're without furniture and our money.

I can't help but think the sales people and all the employees knew the circumstances under which they were doing business which is the most disconcerting. My only hope at this point (aside from all of us being reimbursed...which is unlikely)is that all those involved with Foremost have this come back to them ten-fold. And if I ever happen to come across Mr. Barall in this lifetime, I'll get my $2,700 worth.
Sana on 07/17/2007:
I'm in the same situation. I've been ripped off by Foremost.

In March, I placed an order for bedroom and dining room furniture and was told I had to leave a deposit of half the balance. So as you can imagine it was a substantial amount. I left a deposit of $6,000. As a hard-working single mother, the lose of $6,000 is financially devastating to me.

My furniture was initially to be delivered in May or June. In May, I contacted the sales person and was informed that my order would not be arriving until mid-July. On June 19, I called the company again to find out when I could expect my furniture. The woman I spoke to told me that the company was going out of business and that I would not be receiving my order. She told me to call my credit card company to dispute the charge concerning my deposit. I told her I had paid by check. She told me that she would have to get together paperwork for me so I could get back my deposit. That was the last I heard from her. The phone number of the company is now disconnected and the showroom is closed. I have sent the company emails, left a message with the BBB, and have contacted the manufacturer but no one has responded.

At this point, I am out of $6,000 and have no furniture. This situation is very stressful for me. I think we should all email our story to Shame on You. Maybe we can all be heard and some justice will be taken. Have any of you contacted a television station or newspaper yet about this ripoff? Have you had any luck?
hnysneaker on 07/29/2007:
On October 25, 2006, I purchased a sofa and 2 chairs from Foremost Furniture. Paul Malec, my salesman, proved to be the most obnoxious sales representative I have ever dealt with. But because I truly liked the chairs and sofa, I purchased them, despite his attitude. When he was writing up my sale, he told me the sofa was a floor model and would be available in a week or so, the chairs would be about 6 – 8 weeks. I paid in full for the sofa, took out a 5 year $150 Gold Plan and put a 50% deposit on the chairs ($1,000.00).

In November, I was called to schedule an appointment for the sofa to be delivered. I did not want to lose 2 days of work waiting for this delivery and then for the chairs. I told Foremost I would wait for the chairs and sofa to be delivered together. When the 6 – 8 weeks were up I called to find out if the chairs were ready. Many phone calls and many left messages later, I found out that these chairs were "container" shipping from overseas and I should look at my receipt, which said 2 – 4 months. However, this is what it also said on the receipt for the sofa, but that was ready within a few weeks.

So the end of February 2007, I started calling again. After many promises about calling the manufacturer and even more lies, I had the sofa delivered April 4, 2007, which is 6 months since my purchase. I called Paul Malec that day to find out when my chairs would be ready and after dancing around my questions, he said I was being uncooperative and started raising his voice to me.

I then called to cancel my order for the chairs and asked when I would receive the 5 year gold plan, which was already paid for. Katherine, in customer service, said I would get a credit on my credit card (Amex), but it will take a few weeks and as far as the gold plan, they are back ordered on that. I called every week until the end of May and then she told me to call Amex and dispute the charge since she didn't know when my credit would come from Foremost.

Amex gave me a temporary credit May 26 and overturned it end of June and reinstated it again. I still have a temporary credit on my card for $1,000.00. I called Foremost on July 27 and their number was temporarily disconnected. I knew this couldn't be good so I went online and found out that they went out of business. Now what happens?

I read many of the other comments on this company and I didn't realize how many of us there are out there. I will be calling Amex on Monday to see how this will work now, since I don't have the chairs and they still have my deposit and there is no way to go after Foremost for the money.
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