I lost it, your fault.
PHOENIX, ARIZONA -- My package was lost and Forever21 refuses to take responsibility and refund my money in a timely manner..
- It was shipped on September 13th.
-It was lost on September 17th. I sent a claim for an affidavit ... read full review1 Replies - Latest reply on 10/26/2011
Poor Customer Service
CONCORD, CALIFORNIA -- My daughter received a blouse from ( Forever 21 ) in the Sun Valley Mall, Concord, CA as a birthday gift and it is way too small. I called the so-called Mgr. on duty and asked if we could exchange it ... read full review4 Replies - Latest reply on 08/24/2011
SOMEWHERE, NEW YORK -- Do not ever order on-line with Forever 21! First of all I made a purchase of $34.36 and they ended up charging that amount to my credit card 3 ADDITIONAL TIMES! Then when I call their customer service, They say they'll refund me my money, but they never did! The 3rd time I called, a lady didn't even let me finish my sentence, she just hung up on me. Also their Customer service number listed on their website doesn't work. If you need to reach them, the REAL number is: 1800-966-1355.. But guess what? That number doesn't work all the time. I'm boycotting that company, their clothes are made in sweatshops and their employees suffer poor working conditions.
3 Replies - Latest reply on 01/13/2009Add reply
Their clothes may be night and affordable, but the quality is garbage, and their customer service is horrible. Make the right choice!!!
Do Not Shop Forever 21
Will never shop at Forever 21 again!! Buyer Beware!!!! My daughter bought a dress there on Saturday. It was not modest enough for my taste so today (Tuesday) we try and return it. WE HAVE THE RECEIPT!!!! ... read full review10 Replies - Latest reply on 10/21/2012
Shoddy clothing, Rude employees.
MARYLAND -- I have been to Forever 21 stores in two locations and have come to the conclusion that rudeness must be a requirement for employment at Forever 21.
The employees are stuck-up, self absorbed, unfriendly, ... read full review9 Replies - Latest reply on 11/29/2006
Poor quality and poor service
HAD THE WORST CUSTOMER SERVICE EXPERIENCE TODAY !!!! ! I ordered 20+ items online and they arrived today. I found 2 that had poor stitching on it- also found a white shirt that has a boot mark in dirt ... read full review6 Replies - Latest reply on 07/19/2011
Terrible Customer Service
NORTH CAROLINA -- My teenage daughters have shopped a lot at our local Forever 21 in NC. Recently we were looking for a dress and the only one in the correct size was on the manequin. I asked if someone could help us ... read full review8 Replies - Latest reply on 07/22/2009
No Customer Service
My daughter tried to buy several items online, but the site said that due to a maintenance issue, her order did not go through and to try again later. A few minutes later, she did try again and it went ... read full review1 Replies - Latest reply on 10/03/2012
Never Again for Forever 21
CHICAGO RIDGE, ILLINOIS -- I’m all about giving things second (even third and fourth) chances, but enough is enough when it comes to FOREVER 21 in Chicago Ridge Mall (aka Westfield Shopping Center Chicago Ridge).
Here I was ... read full review1 Replies - Latest reply on 10/27/2011
ORLANDO, FLORIDA -- At the Forever 21 store in Orlando I was accused of stealing earrings that the sales clerk failed to scan. He put them in my bag and handed me the bag! At the food court I was approached by a man wearing ... read full review21 Replies - Latest reply on 11/10/2010
MILWAUKEE, WYOMING -- The manager at Forever 21 at Mayfair Mall, Milwaukee, WI offered me a refund by mail on March 29, 2008. Over four months later I have not received any refund. I made over a dozen calls and emails to the store, two district managers and the company to no avail. They promised me my refund would be expedited in May and in July they promised a refund to my credit card within 48 hours but still no refund.
1 Replies - Latest reply on 08/01/2008Add reply
Their lack of customer service is appalling. A consumer shouldn't have to work so hard to receive a refund.
NEWPORT NEWS, VIRGINIA -- I am a resident in newport news, va and I was ecstatic that Forever 21 was finally coming to my area. Well since it has been here that store has been nothing but trouble. The employees are stuck up and very rude. You ask them for help and they act like they are too occupied and they are doing nothing but standing around and talking. The store is terribly messy. You can not even find where the sell items are, you can not shop in that environment at all. When you walk past and see how messy it is you just walk past because you know you will not be able to find anything. There are racks opf clothing in the middle of the floors, clothing on floor, top of shelving not folded, it looks like someones messy closet if you ask me. Ridiculous! I will never shop there again!2 Replies - Latest reply on 03/20/2007Add reply