Forever 21 - Page 2

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1.2 out of 5, based on 6 ratings and
34 reviews & complaints.

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Poor Customer Service
Posted by on
CONCORD, CALIFORNIA -- My daughter received a blouse from ( Forever 21 ) in the Sun Valley Mall, Concord, CA as a birthday gift and it is way too small. I called the so-called Mgr. on duty and asked if we could exchange it for a different size or get something else in return. He said, you must have a receipt, attached tag and be under 21 days or no deal. We don't have the receipt, but have the tag, tho not attached. Any store would accept it back for an exchange, hello? no sale lost! They can re-ticket any item in the store and know it. This Mgr. had a smart mouth, I don't care attitude, and could careless about making a customer happy and or to return in the future.
Listen up Forever 21, you have a rotten store policy and rude employees who do not care about your customers. With today's recession, you better take care of your customers, not steal their money. LEARN what customer service entails. It's about the people! I will donate this cheap rag without the label. I refuse to advertise for you. Forever 21 means this: return in under 21 days or own it FOREVER!!! Disgusting to say the least.
     
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At Your Service on 2011-08-24:
I can appreciate feeling trashed upon when the store doesn't side the way you may want. I can understand feeling the same way. But this policy isn't that uncommon. A receipt, whether original or gift, is required to make the exchange possible. It protects the store from you buying something they carry from another store and returning it to them or identifies the price you paid so proper credit can be given to the other merchandise.
trmn8r on 2011-08-24:
Most stores today require a receipt for returns. With clothing, requiring the tag to be attached is pretty standard as well. Otherwise, the clothing is quite possibly used.

Did the employees' rude behavior stem from the way they explained the returns policy, or the fact that they were unable to make an exception to the policy?
Venice09 on 2011-08-24:
Why would you even want an exchange for a cheap rag? If that's the way you feel about the garment, by all means throw it away.

I don't understand how Forever 21 steals from customers. Someone gave them money and received merchandise in return. Isn't that how it works?

Not too many stores are making exchanges without a receipt. That's just the way it is now. I wouldn't expect a store like Forever 21 to be too lenient with their return policy.
GreenstarYT on 2011-08-24:
This seems to be the standard with clothing purchases now, no receipt = no return. It adds a level of credibility to the purchase. Meaning you didn't steal it or didn't pick it up at a flea market. They don't wash garments before putting them back on the rack, and as a clothing buyer I would rather shop at a store with a stiff return policy. Makes me feel like I'm not buying someone's one night outfit.
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Worst Experience Sick of horrible customer service
Posted by on
KANSAS CITY, KANSAS -- I recently went into a Forever 21 while on vacation at the Legends in Kansas City, I have shopped at Forever 21 in the past but this was a completely different experience. I saw this really cute skirt on the mannequin and when I asked where it was no employee knew so I asked if we could get the one on the mannequin and they said no sorry its corporate policy to not take anything off the mannequin but if I wanted to drive to another store I could do that. I explained I was from out of town and could not drive to another store so they went and asked the visual manager about the skirt and she stated that it was in fact the last one so she put it on the mannequin and if I wanted to stop back by next week I might be able to get that one when they take it off. Again I explained I was from over 200 miles away and they looked at me like oh well not my problem. I asked them why they would ever put an item that was the last one on a mannequin when they know they can not sell it and they said we don't know but we can't sell it. I asked to talk to a manager and she couldn't care less about me or what I had to say. I have worked retail in the past and I currently own my own store and if I gave this kind of customer service I would be out of business. This store works on volume at cheap prices and cheap quality and does not care at all about customer service and giving the customer what they want. I will never shop here and I will go to a store that might be a little higher in price but will treat me like I am important to there business!! I am sick of poor customer service and will not give my money to where they don't appreciate it. I tried to call corporate and got a phone number for a district manager and could not get through because his voice mail box was full. I am sure it was full of complaints!!! These businesses need to remember that if we all get sick of being treated like this they will not be in business any longer so maybe they might want to think about giving just a little good customer service and try to keep their customers!!
     
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Ytropious on 2010-07-01:
That was kind of dumb of them but I'll try to see it from both sides. OP, I think it was silly of them to put the last skirt on the mannequin. Outfits are put on those for the single purpose of sparking interest in buying the exact same one. It sounds like they were just playing dress up or something. If you have 1 of something, it makes no sense from a business standpoint to put it on the mannequin.

Now, from the store point of view, they might not be the one choosing what goes on the mannequin. Where I work we have things called planograms. Items are specifically told when and where to be on a shelf in some areas. Maybe the mannequin is planogramed, and the district manager wants every store to have the same outfit on it. So even if it's the last one at this store, it might not be at another. If they don't have the skirt, and the planogram doesn't change until next week, maybe they aren't allowed to take it off until then?
FlShopper on 2010-07-01:
If you already know it's poor quality then it's probably a good decision on your part to shop elsewhere.
momsey on 2010-07-01:
My original reaction was, "that's the dumbest thing I ever heard of." And it is dumb, but I appreciate Ytrop's perspective.
spiderman2 on 2010-07-01:
I like how once a store won't do what you want they are the worst place, with the worst business practices and sell cheap stuff of cheap quality made with the sweat of slaves, but until the incident you were fine with spending money there!
shayen on 2010-07-01:
Like Ytroupious pointed out, this is one of those complaints where you can easily see both sides of the story. Customer wants the item of clothing on the mannequin. But, store employees may very well be following corporate guidelines when they deny the purchase of a display item. BUT, I think there should be exceptions to most rules. IF the item is the last one, then why not sell it if someone wants it? Why have it on display to spark consumer interest, if there are none like it for sale? And, if they are getting more in, then they could pull the display piece from that shipment when it arrives. Meanwhile, they could display something else, something that they actually have in stock.
old fart on 2010-07-01:
What would you do if the display dress didn't fit...?
Anonymous on 2010-07-01:
Just another case of corporate wonks who don't have the backbone or will to make a rational decision. Honestly, when I read stuff like this I think of Dagny Taggart encountering the malfunction train signal ~~ Go ahead boys I'll take responsibility if we plow head-on into another train.

We don't have people working corp-retail these days we have phlegmatic mindless drones whose 'I don't give a flip' attitude rings louder than a church bell.

Good review and VALID COMPLAINT.
spiderman2 on 2010-07-01:
Stew, maybe the mindless drones at Forever 21 wanted to keep their jobs. If it was a corporate rules that they can't take the outfit off, then that's the rule. If they wouldn't just take it off because they were lazy, then that is another story. Some people can't find jobs in which they can be the chief decision maker on every issue and are happy to follow the rules, however stupid they may seem, so they can have a job and feed their families.
momsey on 2010-07-01:
Stew, you might call them phlegmatic mindless drones, but I call them people who enjoy receiving a paycheck. It would be nice if we could all have jobs where we had autonomy and could make our own decisions on things, but unless we own our own business, there's always someone else we have to answer to.
Venice09 on 2010-07-01:
Good comments, spiderman and momsey. Why go to all this trouble for something that is cheaply made? I would never even think to ask for something to be taken off a mannequin even if it was the buy of the century. And if an employee told me they had no choice in the matter, I would never want anyone to risk losing their job just so I could have what I wanted. Who wants that hanging over their head?

But I have to agree that putting something on display that is not available for sale is a good way to annoy customers.
PepperElf on 2010-07-01:
"This store works on volume at cheap prices and cheap quality"

So if they had told you "yes" would you consider them to suddenly be high quality?

purple_crayon on 2010-07-01:
Agree with Ytropious. Maybe they had a modular or planogram to adhere too. If the quality and CS was so bad before,why continue shopping? And its very interesting, how automatically how these employees are weak,mindless zombies. So you only have brains,if you do whatever the customer wants? Seems a childish insult,equivalent to not getting ones way.
PepperElf on 2010-07-01:
purple +++

sandybeaches on 2011-02-12:
We don't take things off the mannequins because the visual team puts a lot of hard work and effort into putting those outfits together. The follow a very specific vision in mind. You can't just take one item off and throw another one on to replace it.. you take one off and you have to re-do the visuals have to go and redo the entire mannequin which takes longer than you think. Visuals plan EACH and EVERY mannequin in the store very carefully... one mannequin complements the others in the section. If we started taking off stuff from the mannequins during store hours there would be multiple naked mannequins around the store. My store lets you put the item on hold until they take it down, then the visuals call you and you can come pick it up. That's just how we do things, sorry but that's just the way it is.
Venice09 on 2011-02-13:
That makes perfect, sandybeaches. Thanks for the input.
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Customer Service
Posted by on
SOMEWHERE, NEW YORK -- Do not ever order on-line with Forever 21! First of all I made a purchase of $34.36 and they ended up charging that amount to my credit card 3 ADDITIONAL TIMES! Then when I call their customer service, They say they'll refund me my money, but they never did! The 3rd time I called, a lady didn't even let me finish my sentence, she just hung up on me. Also their Customer service number listed on their website doesn't work. If you need to reach them, the REAL number is: 1800-966-1355.. But guess what? That number doesn't work all the time. I'm boycotting that company, their clothes are made in sweatshops and their employees suffer poor working conditions.

Their clothes may be night and affordable, but the quality is garbage, and their customer service is horrible. Make the right choice!!!
     
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Principissa on 2009-01-13:
Can you do a charge back with your credit card company? If they charged you 3 times for the same item, they should make it right and refund you the over charge. Contact your credit card company and see what they can due to help you.
moneybags on 2009-01-13:
And if they are a sweatshop company and sell inferior clothing, why are you buying from them?
Anonymous on 2009-01-13:
My thought exactly, moneybags.
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Refunds - Beware! Check Your Credit Card Statement!
Posted by on
After having waited for my refund to be processed and not seeing any refund on my Credit card statement, I contacted F21 and asked them what was happening. I was told that they encountered a 'problem' with my credit card and couldn't issue any refund.

Needless to say, I was very disappointed that if I had not checked my credit card statement, I would never have known that my money was not being reimbursed. If they were having some problem with the refund, I would have at least liked to know it instead of being kept in the dark..

Anyway,since they asked for the info, I promptly gave out my credit card info and waited for the refund. THREE days later, no news of any hope of a refund..even after I sent ANOTHER email to inquire about it. Silence. So I emailed Customer service once AGAIN after around 4 days and a F21 representative told me that they did not receive my credit card info and that I should send it again (!?)

Which I did. I asked for a confirmation. No reply.

I honestly find it APPALLING that such a thing could go on. I sent back the item, was assured that I would be refunded. I wasn't and I wouldn't have known about that if I had not checked my credit card statements myself. When I asked about it and sent the info as requested, it was IGNORED not once but TWICE.

If I do not receive any reply about this, I'll be contacting my bank immediately to cancel out the payment. I have already waited more than ONE month!

Anyway, I never really write reviews and stuff but this was truly a horrible experience and I just wish to make sure that you guys DO check your credit card statements etc when you make a return because apparently, they would not hesitate to steal your money and when you'll try to get it back, they'll just ignore you.
     
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madconsumer on 2008-11-06:
I had troubles with a company not giving me a credit that was due. I contacted my credit card company, filed a compaint against the charge, and within 2 days I had my refund.
Principissa on 2008-11-06:
Do a charge back with your credit card. Clearly this company is not going to do the right thing and give your money back. A charge back will be your only recourse in this situation.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Forever 21--Forever Terrible!
Posted by on
Rating: 1/51
VIRGINIA -- Customer beware--Forever 21 has TERRIBLE RETURN POLICIIES! Check them out carefully & be sure you want the item before you purchase. I think they take advantage of naive young shoppers! Once you place your on line order, you can not cancel it even though they haven't shipped it!
     
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trmn8r on 2012-05-02:
Yes, it is right on their website:
"Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us."

Also, this is not an uncommon policy with online retailers. The lesson to be learned is, be prepared to receive an order once submitted, and pay return charges if that applies.
tnchuck100 on 2012-05-02:
Amazon.com is one retailer that will allow you to cancel or change an order anytime before it actually ships. However, most orders are shipped within 48 hours.
Anonymous on 2012-05-02:
You should always review a company's order cancellation and returns policy if you are unfamiliar with it.
BigAl on 2012-05-02:
I am an old fart and I have made plenty of purchases over the years. I have always thought carefully before my purchases but thank you for the reminder.
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Great product, bad sales staff, extremely unkempt store
Posted by on
QUEENS, NEW YORK -- I absolutely adore the clothing and accessories. The staff and the overall condition of the stores, not so much.
My recent visit to the location in a Queens mall was so bad, that I now shop the website. At least there, I am able to find what I'm looking for on my own.
It was impossible to find anything, and when I approached a member of the staff, I was met with rude service. No smile, no greeting, and indifference. I felt like an annoyance to them whenever I asked a question.
For me, shopping the store just is not worth the headache.

     
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Alain on 2010-12-16:
Give their customer service a call at 888-494-3837 and let them know about the good (product), the bad (staff), and the ugly (store).
Anonymous on 2010-12-16:
I tend to agree. I also use only the website now. The last time I visited a store the sales clerk was unnecessarily rude. I was purchasing jeans there because I love the way their jeans fit. She made a few sly comments about me "shopping for my daughter". I'd never really encountered anything like that. I mean, jeans are jeans. Folks over 40 wear them.
Ytropious on 2010-12-16:
I never really understood the role of sales staff at clothing stores. I don't go into a clothing store looking for anything specific, I go to window shop and see if there's anything I can't live without. I've only ever been to one clothing store where someone asked me what I was looking for. I was looking for a party dress, but they didn't really have anything I liked. I bet that's why most clothing stores DON'T instruct their staff to avail themselves to you. I could understand maybe asking if they had other sizes in the back but come on, clothing shopping is not something you need another person to help you with. The jeans are with the jeans, the coats are with the coats...That's just my 3 cents.
Anonymous on 2010-12-16:
I agree ytropious. If they say something more than once, I am annoyed. I like to shop in peace and quiet. If I wanted noise, I'd have bought the kids. Bath & Body is another place that won't let you have any quiet time.
Ytropious on 2010-12-16:
Haven't been there in ages but that goes right along with it. It's a small store that sells soap! I'm pretty sure I can find what I'm looking for without help, it's idiot proof. It seems the smaller the store the more pushy the sales staff are.

I used to work at an Omaha Steaks mall store and the store could literally fit no more than 10 customers inside. YET we had to approach every single one and pester the heck out of them. I'm not joking, if I left a customer alone to browse without checking back with them after a few minutes I got yelled at. Not a good Yt job at all.
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Buy more trick
Posted by on
TUCSON, ARIZONA -- I was buying clearance items. The store employee lied to me about the price of my item, and asked me to get another item of that price for a buy-one-get-one free. Later I found the price was lower on the one item I originally wanted. The store refuses to take back any red marked items no matter what and not even for store credit. This time they tricked me into paying $12 for a $7 item. They have done this to me before, but this time I caught them on the spot. "Sorry, once rung up - no refunds...ha ha ha." They actually laughed at me, and then the store manager walked away and would not talk with me again. Watch out for the "Buy More Trick"!
     
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Anonymous on 2010-11-28:
When you buy one get one free, its always going to be for an item of equal or lesser value
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Quickly becoming a Wal-Mart-like company
Posted by on
SAN LUIS OBISPO, CALIFORNIA -- I was at Forever 21 in San Luis Obispo for an hour and a half picking out tons of clothes. All of a sudden I heard them come over their PR system and say "Forever 21 is closing please head to the register". I hadn't tried anything on yet so I went to one fitting room which was closed, the lady there told me to go to the fitting room in the middle of the store, On my way there I was approached by the first rude person who said "we're asking everyone to leave or go to the registers now", I said I was just told to head to this dressing room, when I got there this person told me it was closed I said, "I was sent here... I realize I have a lot please let me try on a few things"... he said "no! We're closed". My friend and I put our stuff on a counter top and started trying to guess what would fit if we just bought it. Then we were approached by a third rude person. "The registers are closing if you'd like any of that you need to go now"! I finally said "I better just try to hold these items and come back". I waited in line and when I got to the front I said "may I put these items on hold?" "Uh... We can't hold anything on the weekend". So I wasted an hour and a half looking for things, Forever made no money ....the thing that sucks is that they don't care because they are a corporate Wal-mart-like company in the way that Their clothes are not ethically made, they don't treat their employees with any respect and they treat their customers like cattle.
     
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Venice09 on 2010-11-15:
Please think about what you just said...

"the thing that sucks is that they don't care because they are a corporate Wal-mart-like company in the way that Their clothes are not ethically made, they don't treat their employees with any respect and they treat their customers like cattle."

And yet none of that stopped you from possibly buying "tons of clothes".

If you were planning to try on "tons of clothes", did it ever occur to you to give yourself enough time to do it before the store closed? Do you really think these employees should have waited around for you to try on "tons of clothes"? And if they had let you try on the clothes, would it have changed your opinion of the company?
Anonymous on 2010-11-15:
It sounds like you probably should have planned your shopping excursion out a little more carefully. The employees deserve to be able to go home at closing time. They have lives too.
db1105 on 2010-11-15:
Having worked in retail it just amazed me the number of people who would continue to shop after closing. It wasn't like they were buying food to feed their children. I don't know how to comment on this without it being deleted, so I won't even try.
jktshff1 on 2010-11-15:
Well put V
SteveWiginowski on 2010-11-15:
From a business point of view, there are employees who are hourly working later than they should because a customer wants to stay in the store after hours to try on clothes (with the potential of buying some). It may take you only a few minutes to try on the clothes, then a few minutes to check out, but those minutes are multiplied by each employee who is still on the clock (and potentially making overtime).
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Wrongly Accused
Posted by on
ORLANDO, FLORIDA -- At the Forever 21 store in Orlando I was accused of stealing earrings that the sales clerk failed to scan. He put them in my bag and handed me the bag! At the food court I was approached by a man wearing a "Steelers" hat and jersey (ironically, I guess he finds it humorous), Then, yelling at me says "you're a thief, you stole from my store". He then attempted to take my bags from me! He obviously never checked the security tape before he verbally attacked me and yelled "thief" accusations!! This was completely unnecessary, what is “innocent until proven guilty”!

He should be fired and a professional should be doing this important job!
     
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Slimjim on 2010-11-09:
Have to agree here. Clerk forgets to scan doesn't mean he can't ask for you to come back and pay for the item, but certainly not that way.
MRM on 2010-11-09:
What if that guy in the Steelers outfit was trying to rob you? He wasn't in a identifiable uniform so I would think that hes a robber.
MRM on 2010-11-09:
I am furious at this thread because the shopper did not stand up to this guy (Steelers outfit) and did not call the Security.
Anonymous on 2010-11-09:
That's it? Somebody approached you and attempted to take your bags from you, and that's the end of the story?
Anonymous on 2010-11-09:
So what happened? Did he take the bag? Did you go back and pay for the item? Did you knock his block off? Inquiring minds want to know.
MRM on 2010-11-09:
Nope, you were not accused of stealing. You have just been robbed.
SteveWiginowski on 2010-11-09:
Did you notice that the items didn't scan when he put them in your bag? From the review, it sounds like you knew, but did nothing about it. I'm not saying if that's right or wrong, but that may be why they thought you were stealing, because you left with merchanidise that wasn't paid for.

If this was a mall cop, then he should have been dressed more professionally, but I'm not sure if checking the tapes would have been the best thing to do. If you were actually stealing it (which it certainly sounds like you weren't), then they wouldn't want to take the time to go to the security tapes and look at them. They would want to get you first (before you left), and then deal with it accordingly.

I'd be curious to know how everything was played out.
momsey on 2010-11-09:
Yeah, you kind of left us hanging here. What happened after he accused you of stealing???
Starlord on 2010-11-09:
This guy should not be allowed to perform in this manner. If I were working in a store in a mall that had a food court, there is no excuse for the Steelers guy's actions. Of course LPAs do not wear uniforms, as that would sort of defeat the purpose of loss prevention. The LPA should have identifiation as a store employee and tag the suspected offender the moment they walk out the door. This requires keeping the suspect in sight from the moment they allegedly take something until the reach the door. The LPS should identify themselves and request the the suspect accompany them to the security office. He is required to note what was allegedly stolen and where on the suspect's person the item is concealed. If they do not meet these requirements, it is a bad stop and open the store to litigation, as well as personal liability.
jktshff1 on 2010-11-09:
More information as to the results of the "stop" is necessary to come to any conclusion or comments. Without that information, any replies as to right or wrong are just conjecture.
Anonymous on 2010-11-09:
Although the Steeler's fan/employee acted in an unprofessional manner, I think what happened in your case is something commonly referred to as "Karma". You apparently knew the item didn't scan, and took that as, "their loss, not mine". Well, the dishonesty caught up to you and manifested itself in an ugly display in the middle of the food court. Next time, do what's right and say, "Excuse me, but I don't think that scanned properly". You'll be a better person for it...trust me. Better to have Karma on your side:)
MRM on 2010-11-09:
Whoa Nelly... she was at the cash register paying for the items. How did the Steeler's fan, observing from a distance, know that a particular item wasn't paid for?
Anonymous on 2010-11-09:
Today seems like a good day for me being the bad guy, so why break course now...

Technically, she did steal the merchandise if she willingly and knowingly left the store without having paid for it. Granted that it was an oversight by the cashier, but the OP still "KNOWINGLY" left the store with merchandise that was not paid for.
Anonymous on 2010-11-09:
umm how do you know she KNEW it was unpaid for? I love how the assumptions roll out on this site. If the cashier forgot to ring it up, then how the hell could you say the customer "stole" it? Maybe she looked at her receipt later and saw the ear rings were not rung up.

REGARDLESS, that's a pretty rotten way to go about it. I probably WOULD have been the one to knock him off his block if he tried to take my bags. Then I would have gone back to the store, and returned everything I bought and told that LPA to suck it. Some of those LPAs think they are hotshots. SORRY, if a cashier forgot to ring something up, and I get home to find out it wasn't rung up. oh well. Not my problem. And all of you saying "oh that's stealing" no its not. I did not "steal" anything, the cashier is the one who stole it, and put it in my bag, if you want to get all technical. I don't think Forever 21 would go out of business over a pair of cubic zerconia ear rings. I'm sure the CEO will still get his 5-6 + million dollar salary. I love the BS story you get when you work in retail during your orientation. I used to work in retail and remember this line about "loss prevention" The money that we could have made on the item could have paid for your raise" HAHA! suuuure it would. I would still be making my 7 dollars per hour, and the CEO will still rake in the millions regardless if someone stole those pair of ear rings or not.
PepperElf on 2010-11-09:
I too am wondering how the stranger knew the items were unpaid for unless someone notified him.


though you may need to prove that the clerk did it. there are some perhaps who would toss an item in the bag on the way out and say "but the clerk put it there".


but if the security personnel did not detain you there's not much you can do against him. they can only act on the information they're given. and they may not have the legal ability to go to the store and demand to view security tapes.

Anonymous on 2010-11-09:
I do find his choice of attire humorous, regardless of who is right or wrong.
trmn8r on 2010-11-09:
I always have an idea of what my bill should be. I would know the earrings had not been scanned. I'm wondering how the Steelers fan knew.
PepperElf on 2010-11-09:
ah... I was mistkaen. thought the man was a security guard.


but I read the letter and I think the man was Loss Prevention - since the OP wanted him fired for apprehending her.

As for the outfit... um, most LP personnel dress to look like customers so that the shoplifters don't realize they're being watched by an employee.
yoke on 2010-11-10:
The OP may not have known that the item was not scanned until the idiot with the Steelers hat came to verbally attack her. Maybe at that point she looked at her receipt. Even is she did know it was not rung up that is the cashiers problem not hers. Are we now expected to make sure that everything is rung up before it is bagged. Isn't that what the cashier is being paid to do?
Alain on 2010-11-10:
A Steelers outfit in Dolphin territory? What, the guy has a suicide wish?
Anonymous on 2010-11-10:
Alain? Are we a Dolphins fan too? Am I not alone in my diehard affinity for the 'phins?

My apologies to the OP, as I was wrong. I must have misread your post, or confused it with another thread, because I thought the OP stated she "knew" it had been unscanned. After re-reading the post, I see that I was wrong and misread it. My deepest and most sincere apologies.
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Don't treat legitimate returns as thieves
Posted by on
I recently was part of the opening of a new Forever 21 in Madison WI. I took my niece and one of her friends. It was packed and we waited in line for 45 minutes to check-out. A few days later I wanted credit for one of the items I purchased, but I realized the person did not give me a receipt. When I went into the store and asked to exchange my item, I was treated like a crook. The manager said nothing to help me such as... I'm sorry for your inconvenience, but my hands are tied... etc. She just said we can't exchange an item without a receipt.. I, of course said, what if I didn't get a receipt (because I truly DID NOT)she said that that would never happen everyone was trained properly and I was lying! I HAVE A LOT OF MONEY AND I'M BEING TREATED LIKE A JUVIE. If you like, I will start a program on etiquette with I think your managers are sorely suffering form the lack thereof. I'm SO angry.. not that I can't return the sweater... a policy is a policy, but by the way I was treated. I almost felt dirty! I dare someone to contact me and apologize!
     
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Anonymous on 2009-10-14:
What is your complaint? You had to wait 45 minutes at a grand opening or you did not get your receipt? If the clerk didn't hand it to you why didn't you ask for it?

I have had customer literally walk off without their receipt and when I try to get their attention they ignore me. THEN claim I never gave it to them. Well, hmm...let's see....
Anonymous on 2009-10-14:
OP, you have to look at it from the store's point of view. What is your proof that paid what you did for the item? If you paid cash, you don't have any. Fraud and shoplifting are huge problems in retail stores, for which stores turn around and offset the cost back onto honest customers. You don't have proof, you should have gotten a receipt. You didn't. Learn from this unfortunate mistake.
Buddy01 on 2009-10-14:
If all it took to bypass a store's no receipt no return policy is to say they didn't get one, then there would be no need to have a policy. You said they were calling you a liar. Look at it from their point of view. They think you were calling them liars by saying you didn't get a receipt.
spiderman2 on 2009-10-14:
Why do people think that only poor people steal?
PepperElf on 2009-10-14:
good point Spidy
(I.e. Wynona Rider)

and since you say you never got a receipt
and they won't take them back without one...


I guess there's always the option of donating the clothes to charity, use the amount you paid for it in your taxes, and then re-purchase the correct clothes


though I do have to wonder what was wrong with the item you purchased...
MaggieMcT on 2009-10-14:
I worked (way too) many years in retail, and spiderman is spot-on. At the very least, 95% of the shoplifters who were caught, could have paid for the stuff. I'd lay odds the same is true for the ones who weren't caught.
karleebarlee on 2009-10-14:
pepperelf, donating to charity is a good idea. OP says she has a lot of money so it shouldn't be a big loss for her.
Anonymous on 2009-10-14:
"I HAVE A LOT OF MONEY AND I'M BEING TREATED LIKE A JUVIE"

Because you are acting like one.
PepperElf on 2009-10-14:
oo, awesome point too, karleebarlee!
Anonymous on 2009-10-14:
Ken, spot on.
karleebarlee on 2009-10-14:
=).
Ytropious on 2009-10-15:
It's easy to blame everything on the cashier, isn't it OP? What if what happened was totally different then you remember it? What if you walked away in a hurry from standing in line 45 minutes while the receipt was printing, and the cashier tried to call you back and you didn't hear because it was crowded? I mean what were they supposed to do, make everyone else continue to wait while the cashier steps out and makes sure you get your receipt? No. It's easier if you just would have had it in hand before leaving.
PepperElf on 2009-10-15:
that's a good point.
Diabolical on 2009-10-18:
Ytropius, I can't even tell you how many times that has happened to me! Sometimes the customer just takes off!
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