Forever 21 - Page 3

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Don't treat legitimate returns as thieves
Posted by on
I recently was part of the opening of a new Forever 21 in Madison WI. I took my niece and one of her friends. It was packed and we waited in line for 45 minutes to check-out. A few days later I wanted credit for one of the items I purchased, but I realized the person did not give me a receipt. When I went into the store and asked to exchange my item, I was treated like a crook. The manager said nothing to help me such as... I'm sorry for your inconvenience, but my hands are tied... etc. She just said we can't exchange an item without a receipt.. I, of course said, what if I didn't get a receipt (because I truly DID NOT)she said that that would never happen everyone was trained properly and I was lying! I HAVE A LOT OF MONEY AND I'M BEING TREATED LIKE A JUVIE. If you like, I will start a program on etiquette with I think your managers are sorely suffering form the lack thereof. I'm SO angry.. not that I can't return the sweater... a policy is a policy, but by the way I was treated. I almost felt dirty! I dare someone to contact me and apologize!
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Anonymous on 10/14/2009:
What is your complaint? You had to wait 45 minutes at a grand opening or you did not get your receipt? If the clerk didn't hand it to you why didn't you ask for it?

I have had customer literally walk off without their receipt and when I try to get their attention they ignore me. THEN claim I never gave it to them. Well, hmm...let's see....
Anonymous on 10/14/2009:
OP, you have to look at it from the store's point of view. What is your proof that paid what you did for the item? If you paid cash, you don't have any. Fraud and shoplifting are huge problems in retail stores, for which stores turn around and offset the cost back onto honest customers. You don't have proof, you should have gotten a receipt. You didn't. Learn from this unfortunate mistake.
Buddy01 on 10/14/2009:
If all it took to bypass a store's no receipt no return policy is to say they didn't get one, then there would be no need to have a policy. You said they were calling you a liar. Look at it from their point of view. They think you were calling them liars by saying you didn't get a receipt.
spiderman2 on 10/14/2009:
Why do people think that only poor people steal?
PepperElf on 10/14/2009:
good point Spidy
(I.e. Wynona Rider)

and since you say you never got a receipt
and they won't take them back without one...

I guess there's always the option of donating the clothes to charity, use the amount you paid for it in your taxes, and then re-purchase the correct clothes

though I do have to wonder what was wrong with the item you purchased...
MaggieMcT on 10/14/2009:
I worked (way too) many years in retail, and spiderman is spot-on. At the very least, 95% of the shoplifters who were caught, could have paid for the stuff. I'd lay odds the same is true for the ones who weren't caught.
karleebarlee on 10/14/2009:
pepperelf, donating to charity is a good idea. OP says she has a lot of money so it shouldn't be a big loss for her.
Anonymous on 10/14/2009:

Because you are acting like one.
PepperElf on 10/14/2009:
oo, awesome point too, karleebarlee!
Anonymous on 10/14/2009:
Ken, spot on.
karleebarlee on 10/14/2009:
Ytropious on 10/15/2009:
It's easy to blame everything on the cashier, isn't it OP? What if what happened was totally different then you remember it? What if you walked away in a hurry from standing in line 45 minutes while the receipt was printing, and the cashier tried to call you back and you didn't hear because it was crowded? I mean what were they supposed to do, make everyone else continue to wait while the cashier steps out and makes sure you get your receipt? No. It's easier if you just would have had it in hand before leaving.
PepperElf on 10/15/2009:
that's a good point.
Diabolical on 10/18/2009:
Ytropius, I can't even tell you how many times that has happened to me! Sometimes the customer just takes off!
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Do Not Shop Forever 21
Posted by on
Will never shop at Forever 21 again!! Buyer Beware!!!! My daughter bought a dress there on Saturday. It was not modest enough for my taste so today (Tuesday) we try and return it. WE HAVE THE RECEIPT!!!! But they will not refund your money. Even with a receipt you can either exchange or gift card. So the bottom line is once this store has your money they are not giving it back. Don't we live in America the land of the free were we can spend our money how we choose!!! It has only been 3 days had a receipt! I do understand setting limits. Like we can't take back last years clothing or no receipt because people steal but come on!! I will NEVER shop in this store and neither will my daughter.

In fact I gave the gift card to the girl in the next line! WILL NOT SHOP THERE AGAIN! BUYER BEWARE!!!!!!
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skelly39 on 07/28/2009:
Is their return policy clearly posted? It should be on the receipt at least. Yes, it's kind of a stupid policy, but it's their policy, and your daughter should have known that. If you still need to tell her how to dress and fight her battles for her, perhaps she isn't mature enough to shop on her own.
Anonymous on 07/28/2009:
I don't know how old your daughter is, but kudoes to you for telling her she isn't going in public dressed like that! More parents should do the same.
Eloise on 07/28/2009:
In the land of the free, stores have the right to set their own return policy. The return policy is both on the receipt and posted near the register. You have the right to shop where ever you want. Isn't democracy grand!
Anonymous on 07/28/2009:
Unless the dress was defective in some way they have no obligation to provide a refund. Your daughter freely made her 100% American choice.
Anonymous on 07/28/2009:
What does living in America have to do with returning a dress?
Always read the back of the receipt or front... depending on where they put what their return policy. Did she buy it on sale? Usually, all sales are final. Was it a clearance item? Again... with clearance... all sales are final. There are just some things you can't return, doesn't matter if you have the receipt or not.
The fact that they were willing to do an exchange for another dress, couldn't have hurt to look around and find something else.
Anonymous on 07/28/2009:
Hopefully the Daughter learned to dress more conservative to her Mom's liking AND to not "cut off her nose to spite her face" when things don't go her way.
It sounds to me like Mom needs to do some growing up.
Anonymous on 07/28/2009:
I shop at Forever 21 every now and then, mostly when I want a cheap outfit to go out in (their clothes are poor quality and don't last). Every time I purchase something, the sales associate always asks me if I have shopped there before and if I am familiar with the return policy. I have heard other associates tell customers the return policy as they are ringing up their purchases. So, it's not like they are trying to hide anything.
i_am_canadian on 07/28/2009:
You gave the gift card to someone else just to spite them? Wow, don't I pity the next clothing store that meets your wrath.
sandybeaches on 02/12/2011:
There are bright yellow signs at every cash register explaining the return policy. 21 days exchange or store credit.. sale items and jewelry are final sale.

It is YOUR responsibility as a customer to read that sign or ask for the return policy before you buy. It is also printed on every receipt. Purchasing an item is a contract between you and the company, handing over your money means you accept the terms of the contract, whether you read it or not. If you don't agree with the terms in the store policy don't buy it.
Customers like you annoy me because you can't take responsibility for your actions.
vogue-ish on 10/21/2012:
Their return policy is on their receipts and when you check out there is a small sign/reminded that tells you about the return policy. They always remind me when I check out. If not, you should have definitely asked.
You can always exchange for store credit.
This policy applies at many other stores, not just Forever 21.
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Its really not that hard its common sense
Posted by on
Okay well where do I begin...I am a former employee of Forever 21 and really 50 percent of the customers that call customer service seem not to understand that to run company big or small there will be rules policy and regulations that must be applied. The return policy we have is to me not that difficult to abide by. We will reimburse/exchange defective items if ordered online. If you purchase them in a store You have the time to inspect the merchandise in store before purchase therefore we will not accept any defective items in store. Honestly we don't know if you took the merchadise home and damaged it yourself. Now about the HORRIBLE return policy we have its really not that bad. Just get your butts back to the store before 21 days and have the tags attached with the receipt and we will be happy to give an exchage or store credit. If you lose the receipt to bad sorry that's your fault don't come to us like you are the queen of the universe and we must except your attitude. NO SORRY!!!! come one people its only common sense not brain surgery.
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Anonymous on 06/14/2009:
Sounds like you're the one with the attitude.
Anonymous on 06/14/2009:
Ugh I hate Forever 21, whenever I'm at the mall with my cousin she drags me to that place to go shopping.
Anonymous on 06/14/2009:
They have cute clothes that are really cheap. But they are also of pretty cheap quality.
PepperElf on 06/14/2009:
that's because a lot of people feel they're special and need to be the exception to the rules.

granted I don't shop there but... well that's cos what I like and what they sell are two different things.
Crown Jules on 06/15/2009:
I agree there was a bit of attitude in this post, but I also think it's probably justified. I worked in a department store for three years and you would not believe the fast ones customers tried to pull. I once had a customer try to return a dress that had been purchased something like three or four years earlier. The customer didn't have the receipt but the tag was attached. I scanned the tag into the register and the best we could offer was a store credit of one cent. No joke.
disappointed Mom on 07/22/2013:
REALLY!! There Is A Reason Most Stores Have The Return Policies They Do...Forever 21 has A Terrible Return policy...I Do Not Return Things At All...Will Not Shop At Forever 21 Due To Cheap Clothes And Terrible Customer Service...This Former Employee..I Understand Why You No Longer Work There Your Attitude Is As Terrible As There Return Policy !!
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Beware E-Business Practices
Posted by on
The worse on-line buying process!!!!!

I ordered a $100 e-gift card for a gift early on Saturday morning as a gift for Sunday. No reason to expect that it wouldn't be a near-immediate transaction. 12 hours later I get an email telling me that I have to call my bank and get a verification number. Ugh? The bank is closed on the weekends so my Sunday gift is now late.

I called Forever 21 on Monday morning and am told that they already have the verification number, but I have to call the bank to get it again and then tell them so that they can compare it. Again, ugh? They also tell me that I can fax them a picture of my credit card and when received they would immediately send the e-gift card.

When I called back to check on it, I was told that it could be another 24 hours before it was sent. UGH? By this time I am way past irate and the second person I talked to took the time to contact the supervisor and she assured me that the order would be processed.

So the advice is -- find another company to buy from or at least stay away from their on-line services. I would hate to have you asking ugh? ugh? UGH?
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Terrible Quality
Posted by on
MANCHESTER, CONNECTICUT -- I have been to Forever 21 three times and out of those three times, two of my purchases have broke or have ripped within a couple days of purchase. The stuff they sell is cheap, but do not be fooled. They SELL it cheap because it is MADE cheap.

I purchased a necklace my second time there and it broken within the next day. Recently, I went back and bought a wallet, which ended up ripping on its own. When going back with my receipt to see if they would exchange it, they replied no and that they do not accept "damaged items". If they do not accept them, why do they sell them?

I had no problem with the people who worked there; however the quality of clothing and other merchandise is considerably lower than other stores. I would highly recommend that you do not shop at this store.
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madconsumer on 11/24/2008:
great review.

very helpful.
YoucancallmeGod on 04/24/2009:
that's awful. They charged your credt card 3 times?? I hope they gave you the money back...
ykern on 06/03/2009:
well if u know their merch. suck, why do u keep going back
ks1kick on 10/28/2009:
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Terrible Customer Service
Posted by on
NORTH CAROLINA -- My teenage daughters have shopped a lot at our local Forever 21 in NC. Recently we were looking for a dress and the only one in the correct size was on the manequin. I asked if someone could help us trade dresses so my daughter could try that size on as it was the only one. The manager refused, saying that the manequins were only changed on Monday. I asked if he could dress it with another dress. He again said no. I asked if he were willing to loose a sale instead of being helpful and he said yes.

I won't shop there again. I have tried to find contact emails and numbers on line to no avail. These people don't want to be found!
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sarahnkrystal on 05/18/2008:
Wow. That was rude of the manager. I don't shop in stores like that mostly because the clothes are poor quality and the sales people only work there for the employee discount.
Anonymous on 05/18/2008:
Forever 21
2001 S. Alameda St.
LA, CA 90058 US

For any inquiries, you can speak with one of our friendly representatives at the phone numbers provided below. Forever 21 representatives are available to take your calls Monday through Friday, 6:30 AM to 6:00 PM, and Saturday through Sunday, 10:00 AM to 7:00 PM Pacific Standard Time.

For U.S. and Canadian Shoppers:
888-494-3837 (EVER) 213-741-5100 fax: 213-741-5151
Anonymous on 05/18/2008:
I have found that it has become pretty common practice for stores to not undress the manequins. My daughter worked at American Eagle when she was in hs and said they weren't allowed to sell the clothes off the displays. It takes time for them to put up a display and they usually leave it until the next batch of new clothes come in--usually seasonally. I think I ran into this problem once too.

I understand your frustration, but I think you will find that most store follow the same rule as Forever 21.

Alley, I agree with you. I think that one of the benefits of working retail is the employee discount. Who wouldn't want that? Every job should have fringe benefits.
Crown Jules on 05/18/2008:
When I worked in retail I was allowed at first to take clothes off of the mannequins for the customers but then the rules changed and only certain employess were authorized to do it. Honestly, I kind of liked doing it because I liked being able to choose what new dress to put on the mannequin. It was like having a life-size Barbie. I'm not 100% sure, but I always suspected the reason they changed the rules was because if I got called away in the middle of dressing the mannequin to help a customer I'd be leaving a half-naked mannequin on the sales floor, possibly missing an arm or two.

I got the employee discount when I worked there, but the rule was that you had to use a store credit card to get it. Unless your card didn't have a balance, the interest rate pretty much cancelled out the discount.
ykern on 06/03/2009:
that's just the store policy, every forever21 is like that
Ttereza on 07/20/2009:
I worked at a store with a strict "brand guide", which did not allow us to remove anything from the models until the next guide came out.

My current store allows us to remove items whenever needed, which is refreshing for both employee and customer.

Anyway, some stores allow employees to do this, some do not. Clearly you were shopping at one where it is against policy. Why give a worker a hard time over the rules he was given?

Eloise on 07/20/2009:
Ttereza, best answer!
Ttereza on 07/22/2009:
Thanks Eloise! :)
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Poor Return Policy And Customer Service
Posted by on
WINSTON SALEM, NORTH CAROLINA -- My daughter and I have spent many dollars patronizing a Forever21 store that is a 1 1/2 hour drive away from our home.

We decided to take advantage of their egift feature and order an item online and save the drive!

Never again!! After receiving the garment and being unhappy with it, we were instructed to mail it back for refund. We were only refunded the amount of the garment plus tax! No refund of shipping to us, no refund of shipping back to them!!!

Conclusion of story: We spent $13.72 and do not have a thing to show for it! The company will not even respond to my calls or emails to answer why they do not even refund one way shipping!

Buyer beware!!!!!!
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EileenBB11 on 09/19/2007:
That's how it works with all companies, lady.
moneybags on 09/19/2007:
That's normal company policy. On-line you do take a risk.
Anonymous on 09/19/2007:
I've also never been refunded for shipping either way. Some stores, like Banana Republic & Nordstrom, allow you to return items to a store, if that's more convenient. I figure if I don't have to drive somewhere far, I'm still saving on gas/time --so I look at it as a wash when I pay for shipping.
Anonymous on 09/19/2007:
Suusan B. on 09/19/2007:
You should have investigated what would happen if you weren't happy with your order before you ordered. QVC refunds the original shipping but most companies don't.
Anonymous on 09/19/2007:
Eileen: Do you have false teeth ?
DebtorBasher on 09/19/2007:
Alley...don't think of it as you agreeing with Eileen...think of it as Eileen is thinking the Alley way...Congrates, you are teaching her well! Give Alley her star!
SS8...check out their return policy...I'll bet 'cha it states there is no shipping refund.
Anonymous on 09/19/2007:
ss8: DebtorBasher is 100% correct. Most places will offer a refund but will not refund shipping charges.
Sorry <;(.
ss8 on 09/20/2007:
Thanks everyone for your 3cents!
I will definitely check out the return policy of an online ordering system in the future!
This was the first time I have ever ordered something online.
Yes... I know I am living in the Age of the Dinosaurs.
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Shoddy clothing, Rude employees.
Posted by on
MARYLAND -- I have been to Forever 21 stores in two locations and have come to the conclusion that rudeness must be a requirement for employment at Forever 21.
The employees are stuck-up, self absorbed, unfriendly, and have no people skills what-so-ever.

The clothing is often made of paper thin material and barely stitched together. Their clothing, of course, does not last 2 or 3 washes, it falls apart.
Also inspect the clothing very closely if you do buy something there. The stitching was coming off one the shirts I had bought.
They do not accept any returns whatsoever, not even for store credit.
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Anonymous on 03/25/2005:
Why would you buy a shirt that is already damaged? You seem very naive.
Megan09 on 03/25/2005:
It was hidden inside the shirt under the armpit. Most people do not spend more than 5 minutes inspecting clothing, turning it inside out while they are in a store. You also seem very rude
Anonymous on 03/28/2005:
Why do you keep going back to that place if the service and clothes are so bad? I don't mean to seem rude but it sounds to me that Walmart would be a step up for you.
Megan09 on 03/28/2005:
I've been there twice in my life. The first time to buy clothes, the second to get a refund. I haven't been back.
You know nothing about the situation. I would appreciate it if you would simply ask politely, rather than assume something you don't understand.

Why do you feel the need come to this site and make belligerent comments towards others?
Judging from this and your profile it seems you only come here to insult other people.
Anonymous on 03/29/2005:
Okay, I jumped the gun a little. My mistake. Looking forward to your next review.
flygirl0502 on 04/01/2005:
what do you expect from a store that sells clothes for dirt cheap?- DIRT quality.
hotpink on 06/11/2005:
I agree with flygirl0502, What you pay for if what you get!
Megan09 on 07/26/2005:
My point was that they should have allowed returns.
I've bought clothes at the same price elsewhere and have had no problems.
honestgirl on 11/29/2006:
I just wanted to say that about the rudness, it is so true. It has to do with hiring people who will complain about race. I was just a witness of that. I went to apply for the job and the hours could not be changed because the other person will think I got special hours and days because I was certain nationality. I am the nicest person to deal with the customers, even when they are not in a good mood, I try my best to treat them with kindness, everyone has bad days, and you never know what is happening in that person's life. About the returns, I explain in every transaction that there is no refund but, there is a return within 21 days of the purchase, and the ticket has to be attached to the clothing. I make sure I say that before I ring any items up, but most of the time they say they know about the policy, and that they love the store. I do not like the policy at all. Neither do I like the way the store is set up. There is too much of "that is the way the corporate wants it". I tried to get in touch with them, I still haven't been able to. I want to speak out about all of these issues to these people. I hope one day I can. Most people work there are not serious about the job, or keeping it clean and neat. I have so much more to say, but I have to go to bed. One more thing, I got the job so I can keep my mind off my husband deployment to Kuwiat, and because I love public relations. I wish I could do something about this situation but, I can't get corporate office attention.
I understand where everyone is coming from, you are consumers who want justice, so do I.
Good luck to everyone.
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This store stinks!
Posted by on
LYNCHBURG -- My daughter bought a pair of sandals that she just had to have from her favorite store Forever 21.
She used her own money an loved them so much she wore them out the store.
They broke before we got to the car! The staff in the store could have cared less and offered her a gift card because they don't give cash back.
This store really is the worst and they don't care about their customer.
Shame on you Forever 21 owners!
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moneybags on 08/01/2009:
How old is your daughter? If she is legally a MINOR, state law may require a cash refund.
BokiBean on 08/01/2009:
That's a shame about their return policy..but that's the breaks.
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Awful Customer Service
Posted by on
LOS ANGELES (S.F. VALLEY), CALIFORNIA -- Bought shirt & it turned out to have a hole in it. Tried to return it but they wouldn't take it back even tho it was within their return time. Their customer service people won't even return my calls or emails. I hope they are one of the businesses that go under in 2009, they don't deserve our money.
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Soaring Consumer on 04/04/2009:
Did you have a receipt?
sabletaz on 04/04/2009:
Should check the shirt out before you bought it.
spiderman2 on 04/04/2009:
Once again, that small detail of did you have a receipt of not is missing.
Anonymous on 04/04/2009:
All merchandise at Forever 21 is poor quality and I'm not surprised that you found a hole in the shirt. I went in once when it first opened here to see what all the hype was about and everything I picked up had bad stitching and looked like it would fall apart in the first wash. I don't shop there, but I hope they don't go under - bad karma to wish unemployment on anyone.
sikkawastnmunyonthrjnk on 04/12/2009:
yes I do have a receipt & was w/in their time frame for returns (exchanges actually) still been calling & emailing, and still, no one responds back. Poor way of doing business if you ask me. Even if you don't ask me.
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