Refunds - Beware! Check Your Credit Card Statement!
After having waited for my refund to be processed and not seeing any refund on my Credit card statement, I contacted F21 and asked them what was happening. I was told that they encountered a 'problem' with my credit card and couldn't issue any refund.
Needless to say, I was very disappointed that if I had not checked my credit card statement, I would never have known that my money was not being reimbursed. If they were having some problem with the refund, I would have at least liked to know it instead of being kept in the dark..
Anyway,since they asked for the info, I promptly gave out my credit card info and waited for the refund. THREE days later, no news of any hope of a refund..even after I sent ANOTHER email to inquire about it. Silence. So I emailed Customer service once AGAIN after around 4 days and a F21 representative told me that they did not receive my credit card info and that I should send it again (!?)
Which I did. I asked for a confirmation. No reply.
I honestly find it APPALLING that such a thing could go on. I sent back the item, was assured that I would be refunded. I wasn't and I wouldn't have known about that if I had not checked my credit card statements myself. When I asked about it and sent the info as requested, it was IGNORED not once but TWICE.
If I do not receive any reply about this, I'll be contacting my bank immediately to cancel out the payment. I have already waited more than ONE month!
Anyway, I never really write reviews and stuff but this was truly a horrible experience and I just wish to make sure that you guys DO check your credit card statements etc when you make a return because apparently, they would not hesitate to steal your money and when you'll try to get it back, they'll just ignore you.