PHOENIX, ARIZONA -- My package was lost and Forever 21 refuses to take responsibility and refund my money in a timely manner.. It was shipped on September 13th. It was lost on September 17th. I sent a claim for an affidavit on September 23rd. I have called numerous times and have not received any updates or status on the order unless I call and wait for over 30 minutes each time on hold.
I have been given conflicting information regarding the refund of my order. Their system shows conflicting dates for when I call / when I submitted my affidavit. I have emails to show they are stretching the truth. Today is October 26th. It's been a month and a half since I placed my order. I have still not seen A PENNY to my $80 order. Their customer service is awful. They can't locate the package. They have 'delayed' my refund.
CONCORD, CALIFORNIA -- My daughter received a blouse from (Forever 21) in the Sun Valley Mall, Concord, CA as a birthday gift and it is way too small. I called the so-called Mgr. on duty and asked if we could exchange it for a different size or get something else in return. He said, "you must have a receipt, attached tag and be under 21 days or no deal." We don't have the receipt, but have the tag, though not attached. Any store would accept it back for an exchange, hello? No sale lost! They can re-ticket any item in the store and know it. This Mgr. had a smart mouth, I don't care attitude, and could care less about making a customer happy and or to return in the future.
Listen up Forever 21, you have a rotten store policy and rude employees who do not care about your customers. With today's recession, you better take care of your customers, not steal their money. LEARN what customer service entails. It's about the people! I will donate this cheap rag without the label. I refuse to advertise for you. Forever 21 means this: return in under 21 days or own it FOREVER!!! Disgusting to say the least.
QUEENS, NEW YORK -- I absolutely adore the clothing and accessories. The staff and the overall condition of the stores, not so much. My recent visit to the location in a Queens mall was so bad, that I now shop the website. At least there, I am able to find what I'm looking for on my own. It was impossible to find anything, and when I approached a member of the staff, I was met with rude service. No smile, no greeting, and indifference. I felt like an annoyance to them whenever I asked a question. For me, shopping the store just is not worth the headache.
TUCSON, ARIZONA -- I was buying clearance items. The store employee lied to me about the price of my item, and asked me to get another item of that price for a buy-one-get-one free. Later I found the price was lower on the one item I originally wanted. The store refuses to take back any red marked items no matter what and not even for store credit. This time they tricked me into paying $12 for a $7 item. They have done this to me before, but this time I caught them on the spot. "Sorry, once rung up - no refunds...ha ha ha." They actually laughed at me, and then the store manager walked away and would not talk with me again. Watch out for the "Buy More Trick"!
SAN LUIS OBISPO, CALIFORNIA -- I was at Forever 21 in San Luis Obispo for an hour and a half picking out tons of clothes. All of a sudden I heard them come over their PR system and say "Forever 21 is closing please head to the register". I hadn't tried anything on yet so I went to one fitting room which was closed, the lady there told me to go to the fitting room in the middle of the store.
On my way there I was approached by the first rude person who said "we're asking everyone to leave or go to the registers now." I said I was just told to head to this dressing room, when I got there this person told me it was closed I said, "I was sent here... I realize I have a lot please let me try on a few things"... he said "no! We're closed." My friend and I put our stuff on a counter top and started trying to guess what would fit if we just bought it. Then we were approached by a third rude person. "The registers are closing if you'd like any of that you need to go now!" I finally said "I better just try to hold these items and come back."
I waited in line and when I got to the front I said "may I put these items on hold?" "Uh... We can't hold anything on the weekend." So I wasted an hour and a half looking for things, Forever 21 made no money.... The thing that sucks is that they don't care because they are a corporate Wal-mart-like company in the way that their clothes are not ethically made, they don't treat their employees with any respect and they treat their customers like cattle.
ORLANDO, FLORIDA -- At the Forever 21 store in Orlando I was accused of stealing earrings that the sales clerk failed to scan. He put them in my bag and handed me the bag! At the food court I was approached by a man wearing a "Steelers" hat and jersey (ironically, I guess he finds it humorous). Then, yelling at me says "you're a thief, you stole from my store." He then attempted to take my bags from me! He obviously never checked the security tape before he verbally attacked me and yelled "thief" accusations!! This was completely unnecessary, what is “innocent until proven guilty!”
He should be fired and a professional should be doing this important job!
I recently was part of the opening of a new Forever 21 in Madison WI. I took my niece and one of her friends. It was packed and we waited in line for 45 minutes to check-out. A few days later I wanted credit for one of the items I purchased, but I realized the person did not give me a receipt. When I went into the store and asked to exchange my item, I was treated like a crook. The manager said nothing to help me such as... "I'm sorry for your inconvenience, but my hands are tied... etc." She just said we can't exchange an item without a receipt.. I, of course said, "what if I didn't get a receipt?" (Because I truly DID NOT.)
She said that that would never happen everyone was trained properly and I was lying! I HAVE A LOT OF MONEY AND I'M BEING TREATED LIKE A JUVIE. If you like, I will start a program on etiquette with I think your managers are sorely suffering form the lack thereof. I'm SO angry.. not that I can't return the sweater... a policy is a policy, but by the way I was treated. I almost felt dirty! I dare someone to contact me and apologize!
Will never shop at Forever 21 again!! Buyer Beware!!!! My daughter bought a dress there on Saturday. It was not modest enough for my taste so today (Tuesday) we try and return it. WE HAVE THE RECEIPT!!!! But they will not refund your money. Even with a receipt you can either exchange or gift card. So the bottom line is once this store has your money they are not giving it back. Don't we live in America the land of the free where we can spend our money how we choose!!!
It has only been 3 days had a receipt! I do understand setting limits. Like we can't take back last year's clothing or no receipt because people steal but come on!! I will NEVER shop in this store and neither will my daughter. In fact I gave the gift card to the girl in the next line! WILL NOT SHOP THERE AGAIN! BUYER BEWARE!!!!!!
Okay well where do I begin... I am a former employee of Forever 21 and really 50 percent of the customers that call customer service seem not to understand that to run company big or small there will be rules policy and regulations that must be applied. The return policy we have is to me not that difficult to abide by. We will reimburse/exchange defective items if ordered online. If you purchase them in a store you have the time to inspect the merchandise in store before purchase therefore we will not accept any defective items in store. Honestly we don't know if you took the merchandise home and damaged it yourself.
Now about the HORRIBLE return policy we have it's really not that bad. Just get your butts back to the store before 21 days and have the tags attached with the receipt and we will be happy to give an exchange or store credit. If you lose the receipt too bad sorry that's your fault don't come to us like you are the queen of the universe and we must accept your attitude. NO SORRY!!!! Come on people it's only common sense not brain surgery.
The worse online buying process!!! I ordered a $100 e-gift card for a gift early on Saturday morning as a gift for Sunday. No reason to expect that it wouldn't be a near-immediate transaction. 12 hours later I get an email telling me that I have to call my bank and get a verification number. Ugh? The bank is closed on the weekends so my Sunday gift is now late.
I called Forever 21 on Monday morning and am told that they already have the verification number, but I have to call the bank to get it again and then tell them so that they can compare it. Again, ugh? They also tell me that I can fax them a picture of my credit card and when received they would immediately send the e-gift card.
When I called back to check on it, I was told that it could be another 24 hours before it was sent. UGH? By this time I am way past irate and the second person I talked to took the time to contact the supervisor and she assured me that the order would be processed. So the advice is -- find another company to buy from or at least stay away from their online services. I would hate to have you asking ugh? ugh? UGH?