ONLINE -- My daughter ordered several items from this company. Their IT dept screwed up the order, cancelled it after two weeks and then their customer support team tried to tell us it was US that cancelled the order. After clearing that up, they said WE needed to go to the effort to redo the order, and they would give us a 10% discount and express shipping IF we did it in 2 days and WE would have to email them to get the credit for the discount and the shipping!
I have not even received the credit for the first order after 3 weeks! I WILL NEVER DEAL WITH THIS COMPANY AND I HIGHLY RECOMMEND THAT ANYONE READING THIS REVIEW THINK TWICE BEFORE DOING SO AS WELL. This is NOT how I expect to be treated by a so called Christian company.
No Customer Service
My daughter tried to buy several items online, but the site said that due to a maintenance issue, her order did not go through and to try again later. A few minutes later, she did try again and it went ... read full review1 Replies - Latest reply on 10/03/2012
Never Again for Forever 21
CHICAGO RIDGE, ILLINOIS -- I’m all about giving things second (even third and fourth) chances, but enough is enough when it comes to FOREVER 21 in Chicago Ridge Mall (aka Westfield Shopping Center Chicago Ridge).
Here I was ... read full review1 Replies - Latest reply on 10/27/2011
I lost it, your fault.
PHOENIX, ARIZONA -- My package was lost and Forever21 refuses to take responsibility and refund my money in a timely manner..
- It was shipped on September 13th.
-It was lost on September 17th. I sent a claim for an affidavit ... read full review1 Replies - Latest reply on 10/26/2011
Poor Customer Service
CONCORD, CALIFORNIA -- My daughter received a blouse from ( Forever 21 ) in the Sun Valley Mall, Concord, CA as a birthday gift and it is way too small. I called the so-called Mgr. on duty and asked if we could exchange it ... read full review4 Replies - Latest reply on 08/24/2011
Poor quality and poor service
HAD THE WORST CUSTOMER SERVICE EXPERIENCE TODAY !!!! ! I ordered 20+ items online and they arrived today. I found 2 that had poor stitching on it- also found a white shirt that has a boot mark in dirt ... read full review6 Replies - Latest reply on 07/19/2011
Imply we have done something wrong
ARCADIA, CALIFORNIA -- My daughter bought me a top for Christmas that didn't look good on me. I also noticed that part of a seam was not sewed. We tried to return it but Forever 21 staff claimed that the price tag was adhered ... read full review2 Replies - Latest reply on 02/15/2011
TUCSON, ARIZONA -- I was buying clearance items. The store employee lied to me about the price of my item, and asked me to get another item of that price for a buy-one-get-one free. Later I found the price was lower on the one item I originally wanted. The store refuses to take back any red marked items no matter what and not even for store credit. This time they tricked me into paying $12 for a $7 item. They have done this to me before, but this time I caught them on the spot. "Sorry, once rung up - no refunds...ha ha ha." They actually laughed at me, and then the store manager walked away and would not talk with me again. Watch out for the "Buy More Trick"!1 Replies - Latest reply on 11/28/2010Add reply
ORLANDO, FLORIDA -- At the Forever 21 store in Orlando I was accused of stealing earrings that the sales clerk failed to scan. He put them in my bag and handed me the bag! At the food court I was approached by a man wearing ... read full review21 Replies - Latest reply on 11/10/2010
LYNCHBURG -- My daughter bought a pair of sandals that she just had to have from her favorite store Forever 21.
2 Replies - Latest reply on 08/01/2009Add reply
She used her own money an loved them so much she wore them out the store.
They broke before we got to the car! The staff in the store could have cared less and offered her a gift card because they don't give cash back.
This store really is the worst and they don't care about their customer.
Shame on you Forever 21 owners!
Do Not Shop Forever 21
Will never shop at Forever 21 again!! Buyer Beware!!!! My daughter bought a dress there on Saturday. It was not modest enough for my taste so today (Tuesday) we try and return it. WE HAVE THE RECEIPT!!!! ... read full review10 Replies - Latest reply on 10/21/2012
The worse on-line buying process!!!!!
I ordered a $100 e-gift card for a gift early on Saturday morning as a gift for Sunday. No reason to expect that it wouldn't be a near-immediate transaction. 12 hours later I get an email telling me that I have to call my bank and get a verification number. Ugh? The bank is closed on the weekends so my Sunday gift is now late.
I called Forever 21 on Monday morning and am told that they already have the verification number, but I have to call the bank to get it again and then tell them so that they can compare it. Again, ugh? They also tell me that I can fax them a picture of my credit card and when received they would immediately send the e-gift card.
When I called back to check on it, I was told that it could be another 24 hours before it was sent. UGH? By this time I am way past irate and the second person I talked to took the time to contact the supervisor and she assured me that the order would be processed.
So the advice is -- find another company to buy from or at least stay away from their on-line services. I would hate to have you asking ugh? ugh? UGH?