Forever 21

No Customer Service
My daughter tried to buy several items online, but the site said that due to a maintenance issue, her order did not go through ...
-- Complaint Posted by Christinemcmahon on 10/03/2012

Order Not Received, Poor Customer Service - Gift Card, Ordered From Website
OREGON -- Here's my HORRIBLE customer service experience with FOREVER 21. I ordered a simple gift card for a niece's birthday on July ...
-- Complaint Posted by Theelias3 on 08/19/2012

Forever 21--Forever Terrible! - On Line & Retail Clothing Store -- Complaint Posted by Pereann on 05/02/2012

Never Again for Forever 21
CHICAGO RIDGE, ILLINOIS -- I’m all about giving things second (even third and fourth) chances, but enough is enough when it comes to FOREVER 21 in Chicago ...
-- Complaint Posted by Pauldbrowski47 on 10/26/2011

I lost it, your fault. - Cheap clothing, lost in transition.
PHOENIX, ARIZONA -- My package was lost and Forever21 refuses to take responsibility and refund my money in a timely manner.. - It was shipped on ...
-- Complaint Posted by Alenabobana38 on 10/26/2011

Refund Policy - Clothing
After representative rang up my purchase, told me the price, I swiped my debit card, put in my pin and saw approved on the device, ...
-- Complaint Posted by Lmgholliday on 09/06/2011

Poor Customer Service - Exchange
CONCORD, CALIFORNIA -- My daughter received a blouse from ( Forever 21 ) in the Sun Valley Mall, Concord, CA as a birthday gift and it is way too small. ...
-- Complaint Posted by Tongoy on 08/24/2011

Poor quality and poor service
HAD THE WORST CUSTOMER SERVICE EXPERIENCE TODAY !!!! ! I ordered 20+ items online and they arrived today. I found 2 that had ...
-- Complaint Posted by Kolumban4 on 07/18/2011

Imply we have done something wrong - Won't take a return
ARCADIA, CALIFORNIA -- My daughter bought me a top for Christmas that didn't look good on me. I also noticed that part of a seam was not sewed. We tried ...
-- Complaint Posted by Garfias on 02/15/2011

Great product, bad sales staff, extremely unkempt store
QUEENS, NEW YORK -- I absolutely adore the clothing and accessories. The staff and the overall condition of the stores, not so much. My recent ...
-- Complaint Posted by Slin on 12/15/2010

Buy more trick - sale items
TUCSON, ARIZONA -- I was buying clearance items. The store employee lied to me about the price of my item, and asked me to get another item of ...
-- Complaint Posted by Plsstay22 on 11/28/2010

Quickly becoming a Wal-Mart-like company
SAN LUIS OBISPO, CALIFORNIA -- I was at Forever 21 in San Luis Obispo for an hour and a half picking out tons of clothes. All of a sudden I heard them come ...
-- Complaint Posted by Kaseysue on 11/15/2010

Wrongly Accused
ORLANDO, FLORIDA -- At the Forever 21 store in Orlando I was accused of stealing earrings that the sales clerk failed to scan. He put them in my ...
-- Complaint Posted by Taraboomax on 11/09/2010

Worst Experience Sick of horrible customer service - Skirt on mannequin
KANSAS CITY, KANSAS -- I recently went into a Forever 21 while on vacation at the Legends in Kansas City, I have shopped at Forever 21 in the past but ...
-- Complaint Posted by Nnmiller12 on 07/01/2010

Don't treat legitimate returns as thieves - A Return for Credit
I recently was part of the opening of a new Forever 21 in Madison WI. I took my niece and one of her friends. It was packed ...
-- Informative Posted by Shunter on 10/13/2009