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Fox Honda - Grand Rapids


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Buyer beware
Posted by Buggyridge on 11/07/2006
GRAND RAPIDS, MICHIGAN -- Hello-I hope I can help somebody else avoid the problem I just had purchasing a new Honda Civic EX from this company. I went in a few weeks ago to inquire about a new Civic EX. The sales person, Rodney Harris (watch out for him-he is really smooth)had a fellow who worked there test drive our 2002 Grand Cherokee. After driving it, they said they could give us a $10,500 trade in allowance. I was very pleased with this amount even though the vehicle would retail for several thousand more on the lot. I knew this however and was not going to compare wholesale with retail. After all, the dealer did need to make something for their trouble. It was in mint condition with less than 62,000 miles.

No vehicles were available for purchase so I put down a $200 deposit to order one. I went in last night to pick up the Civic and was delayed for about 90 minutes while the sales person ran back and forth for some unknown reason visiting with several others. It was a very long day at work and I was very weary. At approximately 7:30 PM (I got there at 5:35 PM), I was directed to another room to sign papers. After several pages were signed, I noticed that the amount was about $2000 more than I thought it should be. I asked the question about the amount and where was my trade in listed. The fellow said my trade in amount was $8500. I immediately called Rodney Harris and requested of him the amount for the trade in allowance. He said he had never mentioned $10,500 and didn't know where I came up with that. I kept my cool as well I could under my extreme exhaustion (and restless 6 year old son that accompanied me)from my long work day.

I was called a liar by Rodney, blowing off another $2000 and had waited for about a month for the new car to come in.

Due to fuel prices as they are, we were in dire need of this newer fuel efficient vehicle so my wife can visit her ailing mother in Ohio without creating financial hardship for us. We farm and money is tight right now with purchasing new cattle, harvest, etc. As a result, I went ahead and reluctantly signed the rest of the papers and agreed to 2 more years of a lease that I originally had planned for 3 years.

The sales person, Rodney Harris, was correct on the monthly payment but I ended up with 2 more years of a lease with a vehicle that is not under warranty for the last 2 years.

My recommendation to anybody wanting to purchase a vehicle through Fox Honda in Grand Rapids, Michigan is to get everything in writing and definitely avoid working with Rodney Harris. He's a real jerk but acts like your long lost buddy when you meet him. I did not and the joke's on me with $2K less in my pocket that will have to come out of our farm budget the next couple years.

Also, buyer beware of bait and switch tactics with this company and sales person. I had a pre-approved credit application with Honda and ended up leasing it through somebody else that they chose. I do love the vehicle which does have some merit and now my wife can afford to see her mom with spending a fortune doing so.

I hope in writing this review that I can help somebody else avoid my stupidity. I am a govt. contract specialist and county manager by day so should have known better!


Jim Snyder
Edmore, Michigan

     
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Posted by GWbiker on 2006-11-08:
Well they did the "Bait & Switch' and you fell for it. You should have taken your trade in vehicle and gotten the hell out of there. They were hoping you would give into their scheme....and you did!
Posted by David on 2006-11-12:
There are so many ways to come to a total amount when you buy a car that it usually makes more sense to deal on the bottom line out-the-door price. If you have a trade, negotiate the final amount which includes the trade. That way it doesn't matter what the trade amount is.
I negotiated a very good deal on a car once without a trade. When I went to complete the purchase, I asked what they would give me in trade on my old car. The amount that they offered was insultingly low. I declined. They then told me that they wouldn't honor the original negotiated price without the trade.
Another time my girlfriend negotiated a deal on a new car that was a dealer demo vehicle. In negotiation they justified the price by listing every add-on that had been put on the car. She closed the deal. The next day when she picked up the car, they had removed all of the add-ons from the car (floor mats, mud guards, sunroof deflector, fender molding, door edge molding, etc). None of the things negotiated for were written in the final contract.
I have learned: Get everything, including anything promised, in writing before you sign!
Posted by JD31 on 2008-07-09:
Hi Jim, I am sorry to hear about your experience. Let me tell you about my experiences with Fox Honda. I have purchased two Accords from their dealership in the past and have owned six Honda automobiles over the last several years. I have had only GREAT experiences with their parts and service departments and with sales. I have not dealt with your salesperson though. I have been listening to a financial expert on the radio. His name is Dave Ramsey, and Dave says that a lease is THE MOST expensive way to purchase a car. You may want to check him out, he is on WOOD AM 1300 in Grand Rapids at 3:00 to 5:00 PM. You can also find him at www.daveramsey.com. Please do not worry about not getting the additional warranty for your Civic. Honda vehicles last much longer than their warranty. I have two 1998 Accords currently, one with 217,000 miles, the other with 265,000 miles. neither one had any issues until they were eight years old with over 180,000 miles on each of them. I also own a 1996 Civic with 170,000 miles on it and it runs great as well with VERY minimal problems...you will see for yourself. You will be very happy you have that Honda...but next time buy it outright... with cash ( see dave : )

Sincerely John DeLong
Posted by JD31 on 2008-07-09:
Oops! that radio station is actually WTKG 1230 AM from 2:00 to 5:00 PM

JD31
Posted by Betina2 on 2011-03-05:
It is very disconcerting to learn about your experience. Fox's management should have known better to allow something like this to happen. I think we all know who owns Fox.

I am just amazed that delearships can be arrogant. They often act like they are the only game in town. I have always thought that dealerships should be regulated by the state sho these types of shenanigans don't happen. Its like they are insulting our intelligence. The best way to deal with their shenanigans is simply file a complaint with the State Attorney General. That always works.
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Really Poor Customer Service
Posted by John 49512 on 11/24/2009
GRAND RAPIDS, MICHIGAN -- I read a review on this website about Fox Honda and wanted to share my experience with them specially with this Rodney Harris guy.

I logged into their website and it had a feature to live chat with a guy. I got Rodney and the first thing he asked was for my phone # or address and after I told him that I will be comfortable only with this chat he lost interest and blew me off for a quote for a Honda Pilot.

Just because of this one idiot the company lost a potential customer because I had all my research done and wanted to chat with someone to set up a test drive and sign up the papers. I didn't need any financing either. Just goes to show that one idiot can cause a business loss and a regular customer forever. I change my cars every two years and one thing is for sure I won't be going back to a place that employees someone like this guy.

     
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Posted by Ytropious on 2009-11-24:
I went to the site and can't find any place for a live chat, but I did find the link to the quick quote, which has boxes to fill in asking for phone number before getting a quote. That's just how this dealership chooses to do business.
Posted by Anonymous on 2009-11-25:
I agree with you - sometimes Web sites want to do business in a way I don't want to. I recently went to a site, asked for more info, and had to include my phone number with the request. I got the "more info" via email, but I am also getting phone calls twice a week from them. I don't want to talk with them! The info they sent is fine!

By the way, do you know that Fox (any car brand) Motors in Grand Rapids is owned by Dan DeVos, the son of Rich DeVos? I am assuming that because you are from GR you know who Rich is....
Posted by Ytropious on 2009-11-25:
Mundo in those situations I usually give the ol 555-555-5555 or the like. I rarely find myself in situations requiring that though.
Posted by Anonymous on 2009-11-25:
That's a good trick - I have done it, too, but don't always think of it. (Usually when I am at a store....)
Posted by Ytropious on 2009-11-25:
There was a Lowes coupon sign up online and it was an email coupon, but it requires address too. I just wanted the email coupon to print out and use so I rearranged my address into a fake one and put it in. Still haven't gotten the coupon in my email either, I'm thinking they actually confirm addresses aren't fake before emailing it out. We'll see!
Posted by Anonymous on 2009-11-25:
Customers in the store are more important than ones on a chat or phone.
If you want the price of a car, GO LOOK AT IT. When I worked on commission I ignored the phone. I don't make my money on it. Time is money.
Posted by Anonymous on 2009-11-25:
So good LadyScot doesn't work at Fox Honda; she still lives in the 1980s! This Walmart Gal has her way of doing EVERYTHING the comsumer does NOT like. She doesn't even clean her work station of jelly!

I have had plenty of chats online with plenty of sellers. It's a legit way of selling anything, unless. If you go back to Fox Honda, ask what the heck happened. You might be surprised by the answer.
Posted by Anonymous on 2009-11-25:
Mundi, don't start on me. I am not going to spend 2 hours on the phone or in a chat selling to some guy who will never come in. It is a waste of time and money. The guy in the parking lot is the one to focus on.

As for cleaning my area, go back to the review in question. Nowhere have I ever said I don't clean. Better yet, if you feel like being ugly, have some coffee and a donut instead.
Posted by jktshff1 on 2009-11-25:
I am with Lady, if a cs rep answers the phone while I am being waited on, I just walk away.
Posted by redmx3racer on 2009-11-25:
The internet is a usefull tool-but sometimes the old fashioned way of doing things works better-you know, physically going into the dealership to do a test drive. If you did your research, you should have a rough figure of what the vehicle will cost. You could have gone to Honda.com I'm sure and optioned one all out, and based your pricepoint on that.
Posted by John 49512 on 2009-11-30:
Lady really all caps??? "GO TAKE A LOOK AT IT". Thats the kinda service people who buy new cars dont need, it might work at Walmart but not for a new car dealership. Plus if the dealership is not capable of dealing with inquries through web why did they put that feature on their website??? It seems like they realized that they cant deal with that interface into their business and thats why its not available on their website anymore.

Stick to your cash counter and dont offer advise to people about how to shop for a new car.
Posted by John 49512 on 2009-11-30:
redmx3racer, you do have a valid point, all I was trying to do was to setup a test drive and initiate a contact within the dealership so that I have an appointment with one particular person at a fixed time and then I could have shown him all my research. The problem is as soon as he found out that I am not willing to share my phone # the level of service dropped.

As I said in my earlier comment, I understand that not all businesses have resources to have a cyber integration into their business and thats fine but if they put a tool like that on their website, I as an informed customer expect it to work the way its intended for.
Posted by Anonymous on 2009-11-30:
John, I have bought a new car, two in fact. And I did so by going to several lots and looking at them. I did not spend my time online or on the phone asking questions and prices.

The fact is that it is harder for someone to lie to your face than on the phone or in a chat, and nothing said in either event is guaranteed or able to be proven or held to.

So, you go ahead and play on the phone or online looking for your car. I will be a big girl and do my business in person. Where it counts.

Money talks and BS walks.
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