LAS VEGAS, NEVADA -- I rented a compact car from Fox Rent a Car in Las Vegas last week. The price was $16.00 cheaper than any other car rental in Las Vegas. But there is a catch. In Vegas, you take a 7 minute shuttle bus ... read full review
These Guys Are Thieves
LOS ANGELES -- I rented a car from fox in LAX during the ACS conference in March 2011 and I must confess this is most dubios rental company on earth. I regretted not coming here to read customer reviews prior to doing ... read full review4 Replies - Latest reply on 07/30/2013
MIAMI, FLORIDA -- The $22.00 dollars a day turn in $120 for 2 day. They had hidden charges. They charge extra for everything. When I went to return the car I asked to speak to the manager and he came to me, he don't even let me to speak, he was so rude to me. It was a very bad experience. The main problem for me was to get there to return the car. I had called several times for direction no one answered the phone. So I got late there, and they charged me $9.00 dollars for extra hour.
2 Replies - Latest reply on 03/06/2014Add reply
When I was trying to explain to the manager the reason that was late, he don't even let me to speak. I'll never going to use this company again. I do not recommend.
There was literally no service given from anyone. Couldn't reach anyone. We paid for a mid size SUV and received a car...We were told we could swap it the next day. What they didn't say is good luck reaching someone...
Next time would rather walk everywhere then rent from them again!!!
After requesting and confirming three times that they not include Supplemental Liability Protection, they went ahead and charged me $14.86 per day anyway. When I tried to call to complain, they gave me a number that only rang and no one answered. I would never do business with them again. Add reply
DENVER, COLORADO -- Terrible experience. I picked Fox because they were $2 less per day than the company I had used for over 15 years. Big mistake. There were over $100 of unexplained charges and they said their prepaid gas at 3.39 was the cheapest in the area. During my 16 days with this car the gas prices were never above 3.19 and I was within a 60 mile radius of Denver. Staff was rude and the wait at the counter was 30 min. I learned the hard way.Add reply
ORLANDO, FLORIDA -- They charge you a deposit but never give you the credit for the deposit when it comes time to pay. Called Fox and was told that the $120.00 went to the booking agency in India for booking the car. The guy who booked the car told us that was the entire cost, just pick the car up. The car they said we were getting we did not get. They have to take you to an off site place which costs you more time both ways. So many hidden costs! We will never book with this company again. Stay away from this company. Best advise is to make sure you are speaking to someone in this country who works directly for the agency. I have used almost every rental car company without any problem. The rate they give you lures you in but beware! Worst car rental agency I ever booked with.Add reply
TAMPA, FLORIDA -- Reserved a van from Fox Rent a Car on line at Car Rental 8 back in March. Made a payment of $213.20 at the time. Was to pay $41.10 when I picked it up. Decided to upgrade to an SUV at the time of pick up which was $70. Also prepaid the gas at $66. Then all the taxes of $25.50, $23.38, $14, $8.19, $5.32. I thought I would end up paying $177.10 more & they hit me up for $312.37.
Went off site from airport to save money & it ended up costing me over &500 anyway. NEVER AGAIN. Will stick to renting from places at the airport!
ORLANDO, FLORIDA -- Spoke with IRENA from their customer service, who dropped the call 3x because she was not ready enough to deal with a complaint regarding a billing issue!!!! I work for a big travel agency, and will be so determined to say not good things about FOX rent a car ...not only the disrespect you guys have with the customer, but also for the fact you deceive them by charging abusive fees.... not to mention that when speaking with foreign customers who are not aware about your language they take the opportunity to throw infinite other additional fees for them to sign that are not obligated!!! Will make sure to spread the word since not even a room to make a complain they have, as you all know that no further actions would be taken to correct the mistake right????Add reply
SAN JOSE, NEW JERSEY -- I wish I had taken the time to research Fox car rentals before using them. I reserved a car, a month in advance, for pick-up in San Jose. When I arrived, I was told there were no cars in the class I'd requested. I could get a lower class, which meant a smaller trunk, the reason I chose the specific size to begin with. The customer service was dismissive of my irritation as if whether or not my party's luggage would all fit was of no concern to him. Then, with no option, I took the smaller car but still had to pay for the more expensive one. I could request a 'refund' of the difference, 'if I wanted'. I was stuck! It turned out that I was just able to squeeze all of our bags into the car, and it worked out okay, but I never did see the refund of the price differential. I will never use them again.1 Replies - Latest reply on 08/29/2013Add reply
If I could I would give zero stars. STAY AWAY from this company. They lie and force you to take insurance you don't need and they blame it on the state. The website say it is optional. I know it is not a state rule since I rented from them within the past four years and they did not force me to take an insurance. They are LIARS and just want to rip off the consumer. Add reply
LAS VEGAS, NEVADA -- Waited too long in line then after refusing the insurance 4 times the sales representative said my insurance would not likely cover their car, add $100 to the price of a $69 rental, rip off. Called customer service to be put on eternal hold, so I drove to their site which is not with all of the other car rental companies in the airport, another hassle to wait in line with a bunch of people that were not happy to be waiting so long to get their cars. Pay the extra it will save you in the long run.Add reply
PHOENIX, IDAHO -- I waited forever to get my car. It wasn't the car I had reserved, but a much smaller Fiat and the price ended up being double what I was expecting. I called the company after my trip to complain. I was on hold for 30 minutes. The reason it cost more money is because they added insurance. I specifically declined the extra coverage but they put it on there anyway.
2 Replies - Latest reply on 09/06/2013Add reply
If you decline the coverage, make sure they get it right.
I will not rent from them again.
Don't rent from this place. The rental agent was extremely rude & was texting the entire time. I think her name was Veronica or something, she has braces, stay away from this woman. Very bad customer service. I will never rent from here again. Add reply
Employee Texting & Rude
LAS VEGAS, NEVADA -- My wife & I recently rented from this h*ll hole, but never again. The woman helping us wasn't helpful at all. The entire time we were there she must have picked up her personal cellular device 7 or ... read full review2 Replies - Latest reply on 10/01/2012