Horrible Customer Service, Company Should Be Shut Down!
I wish I saw the other reviews here before I made the unfortunate mistake of ordering school uniforms from FRANK BEE on the internet. I placed an order for my daughter's gym pants in early October. They took the payment from my credit card on 10/08/08. Today is November 23rd, and still no pants. I emailed their customer service, and received no response. A week later, I called them. One person answered the phone, and put me on hold for about 5-10 minutes. Another person picked up the call afterwards and told me the order shipped, but the tracking # was not in the system yet. She would call back around 6PM with that info.
Well, she never called. I called again the next day and told them I was waiting for the tracking # from the previous day, and again, I was put on hold. After some time, again, a different person picked up the call and told me the order had shipped, and they would call me at the end of the business day with the tracking number. And again, no one ever called. I waited another week, called back, and told them it was the 3rd time I was calling regarding the status of my order. Same thing happened again: I was put on hold, a different representative picks up the call, tells me my order has been shipped and he will call me at 5:30 PM with the tracking number, if that is okay. I said, "Of course it's okay! I want to know where my order is!"
Well, again... NOBODY EVER CALLED WITH MY TRACKING NUMBER! I checked the website for shipping information, and the website states there is no tracking information for this order! Are these people lying to me?? Was my order REALLY shipped? Will I ever receive my order, or just a royal rip-off from the Frank Bee Uniform Company? I have had it with them; they are incompetent, awful, and everything you DON'T want from customer service! Nothing but headaches & hassles, and I can't believe that this company is still in business! If I don't receive my order by Dec. 1st, I am contacting Paypal & my credit card company and putting in a complaint and requesting a full refund! Like others have warned:
AVOID ORDERING FROM THIS COMPANY AT ALL COSTS!!! FRANK BEE ENTERPRISES/SCHOOL UNIFORMS IS HORRIBLE AND UNRELIABLE! STEER CLEAR!