Frank Bee Enterprises

4 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Horrible Customer Service, Company Should Be Shut Down!
Posted by on
I wish I saw the other reviews here before I made the unfortunate mistake of ordering school uniforms from FRANK BEE on the internet. I placed an order for my daughter's gym pants in early October. They took the payment from my credit card on 10/08/08. Today is November 23rd, and still no pants. I emailed their customer service, and received no response. A week later, I called them. One person answered the phone, and put me on hold for about 5-10 minutes. Another person picked up the call afterwards and told me the order shipped, but the tracking # was not in the system yet. She would call back around 6PM with that info.

Well, she never called. I called again the next day and told them I was waiting for the tracking # from the previous day, and again, I was put on hold. After some time, again, a different person picked up the call and told me the order had shipped, and they would call me at the end of the business day with the tracking number. And again, no one ever called. I waited another week, called back, and told them it was the 3rd time I was calling regarding the status of my order. Same thing happened again: I was put on hold, a different representative picks up the call, tells me my order has been shipped and he will call me at 5:30 PM with the tracking number, if that is okay. I said, "Of course it's okay! I want to know where my order is!"

Well, again... NOBODY EVER CALLED WITH MY TRACKING NUMBER! I checked the website for shipping information, and the website states there is no tracking information for this order! Are these people lying to me?? Was my order REALLY shipped? Will I ever receive my order, or just a royal rip-off from the Frank Bee Uniform Company? I have had it with them; they are incompetent, awful, and everything you DON'T want from customer service! Nothing but headaches & hassles, and I can't believe that this company is still in business! If I don't receive my order by Dec. 1st, I am contacting Paypal & my credit card company and putting in a complaint and requesting a full refund! Like others have warned:

Read 2 RepliesAdd reply
User Replies:
madconsumer on 11/23/2008:
I had an online company do this to me as well. I emailed PayPal with all my details and complaint, and within days I had my refund.

great review.

very helpful.
Anonymous on 11/23/2008:
school uniforms? I agree they should be shut down
Close commentsAdd reply
Bad Company To Buy From - Steer Clear
Posted by on
BRONX, NEW YORK -- This company is absolutely the most difficult company I have ever dealt with online.

Firstly, my order was ignored. I waited and waited and didn't receive it. I emailed them about this and it was immediately sent out after they said for some reason my order did not come in to their computer system in a normal way. ???? When I received the order , it was so terribly late and incomplete to a ridiculous degree. (Missing the main parts of the uniform.)I had to actually buy the uniform from another company because my order from Frank Bee took so long to get here and was not all there. I immediately returned the items to the company 3 months ago. They will not reply to my emails and do not answer their phones AT ALL.

Most importantly to know, they have not given me a refund for all my returned merchandise and seem pretty set on ignoring me altogether. DO NOT BUY FROM THIS COMPANY!!!!

Terrible, horrible customer service. The worst I have seen yet!
Add reply
Posted by on
BRONX, NEW YORK -- I'm a Police Officer from Washington, D.C. trying to save a little $$ on a police sweater offered by this company via their website. I purchased the Uniform Sweater Immediately, via the website and patiently wait 4 days without any communication from the company. I finally call the customer service line, and I am greeted by a VERY UNPROFESSIONAL male individual who advises me in a tone of voice that can only be described as confrontational (telephone tough guy) that it takes orders up to 3 day to actually ship then abruptly hangs the phone up. After my wife had to convince me not to drive up to the bronx to deal with this matter in person, I called back at least 15 times in which I got an answering machine. Finally, the same rude/unprofessional individual who is obviously upset that he is working in a uniform clothing store answers, I demanded a refund in which he replied he would take care of immediately.... Needless to say, It didn't happen I had to waiste my time again on the 5th day, unsuccessfully calling back the customer service number, then looking up an alternate number on the internet to finally reach someone who could issue my refund. 5 days later. This is absolutely the most UNPROFESSIONAL, RUDE, SLOW SHIPPING company I have ever come across in all my years of ever making a purchase. Steer Clear from these people don't let them hold up your money or jerk you around on the telephone, because with my experience with them, that is all they are good for!
Read 12 RepliesAdd reply
User Replies:
Anonymous on 12/15/2006:
Thank you for the information on these clowns. There are a lot of them out there that do the same thing in the hopes that you will just “go away.” That’s how they get away with it. Maybe this will also help you when you pull someone over and start asking the questions hopefully you will remember this “confrontational (telephone tough guy)” attitude and not use it yourself. I support the police but I must tell I don’t feel they support me. This is a sad thing when I see the constitution being torn to pieces because sum dumb politician see fit to take away some more of our rights and “uses” the police to enforce it. I still believe that most police are good people but the line is getting shorter. Well maybe you will also remember my lecture when you stop someone they don’t want to here it anymore then you do.
Anonymous on 12/15/2006:
Officer Stanley, I am so glad that you are not a policeman out here. Anyone that thinks they have to "drive up to the Bronx to deal with this matter" worries me. Over a lousy sweater? What do you due to people that you catch speeding? Either chill out our turn in your badge Dirty Harry! JMHO Signed, All friendly law abiding unprofessional males.....PS. Waiste is spelled WASTE, okay officer? WOW!
Bababooey on 12/16/2006:
I am familiar with Frank Bee (I believe that they are located on E. Tremont Ave. in the Bronx). I didn't know that they sell police uniforms, as I thought that they only sold Catholic school uniforms.

When I was younger, my mother used to take me and my brothers there to get our uniforms for school. I remember that the people who ran the place were very nasty. If I were you, elstanley in the future, I would purchase my police uniforms from a store that specializes in police uniforms and not Catholic school uniforms!
Anonymous on 12/16/2006:
I agree with Have you no patience, officer? Also, if you had the ability to drive up to deal with this sit, then why in the h did you order online?
Bababooey on 12/18/2006:
emt_c: Why would "elstanley" ever want to drive from Washington D.C. to The Bronx (NYC) for a sweater?

I think that his point was that he is so frustrated that he feels like driving over 225 miles up to New York to speak to the "telephone tough guy" at Franke Bee's face to face!
Anonymous on 12/20/2006:
Bababooey, I think the timeline speaks for itself.
Grandof on 12/26/2006:
These comments mirrow my experince with this company. In the four months I waited hoping to receive my order, I spoke to three or four employees who promissed quick service. I never did not receive my complete order and to this day do not know if a refund was ever issued. Stay away from this company.
frankbee on 07/24/2008:
Frank Bee Enterprises is an American company. The company specializes in design and distribution of school uniform, military uniform, caps, gowns, honor cards, tassels and different accessories. Frank Bee Enterprises services the most prestigious private schools in the country. Frank Bee Enterprises offers ceremonial uniform, camping clothes, workclothes, scouts uniform, outerwear, backpacks, gifts, name labels, and so much more. The company offers clothes for kindergartens, pre school nap mats, careers apparel, industrial clothes, church choir usher hats, vintage t-shirts, and so much more.

Frank Bee Enterprises is considered to be one of the leading and most reliable companies in the industry.
Anonymous on 07/24/2008:
Frankbee, you're a year and a half late. You may think you're prestigious but you seem to have left out customer service in your sales pitch. Did you dump the rude CSR or give this man back his money?
jktshff1 on 07/24/2008:
Super...the response time seems to go along with the customer service from the reviews LOL!
Wyz1 on 11/23/2008:
I wish I knew about this website before I ordered from this HORRIBLE company! Frank Bee School Uniforms is the most incompetent company I have ever ordered from on the 'net, and I regret it. Their customer service flat-out sucks! Every time I call there asking where my order is, they put me on hold for 10 minutes. I have called 3 times already looking for information on my order. Then a different person picks up the phone, and tells me my order shipped and they will call me back before 6PM that day with the tracking number. Every time I've called, I get the same treatment, same answer, and NO RETURN PHONE CALL! I still don't know where my order is, or if it was ever shipped, or if it ever will be. Now I will have to deal with Paypal and see if they can credit back my credit card, because I have lost all faith in this company! Especially after reading the other complaints here, which sound VERY similar to mine. Like another reviewer warned: STEER CLEAR OF THIS COMPANY!!! DO NOT ORDER FROM FRANK BEE SCHOOL UNIFORM COMPANY, UNLESS YOU WANT HEADACHES, HASSLES, POOR CUSTOMER SERVICE, AND THE UNFORTUNATE CIRCUMSTANCE OF BEING RIPPED OFF!!!
Chris on 08/28/2013:
Attempted to purchase a $400.00 dollar jacket. Supplier of the garment was located near Frank Bee Enterprises. Several emails to the company were of little use. I did receive several emails and a telephone call but
Close commentsAdd reply
Incompetent Service
Posted by on
BRONX, NEW YORK -- This was one of the most incompetent firms I have ever dealt with. After being told that meeting a particular delivery date for a large dollar amount of hurricane relief supplies was absolutely important, and promising to meet that date, they were several days late (not the shipper's fault). They promised to provide return calls and update information, but never did so. They were difficult to contact via phone; their company president did not respond to complaints by mail. Then they attempted to bill me an additional amount for an overshipment beyond my actual order amount. They were rude and incompetent. Avoid at all cost!!
Read 3 RepliesAdd reply
User Replies:
Schulte on 04/10/2007:
I am having the same problem right now. I have called and emailed several times, and still no response. I left a final message tom=night, and told them if they didn't call me by noon tomorrow, I will be reporting them to the Better Business Bureau. Hopefully they will respond.

I should have done more research before I ordered from them, but my husband needed clothing for work and that is the only place tat had them.

All I can say is that if you have to deal with them good luck!
J.L. King on 02/15/2008:
This is the worst company. They are rude and incompetent and I would not recommend doing business with them.
Hanuman on 08/08/2008:
I so wish I had read these before ordering a jacket from these crooks; paid by PayPal, received order confirmation, then...nothing. they don't respond to email, or phone calls, or PayPal negotionation. Terrible Company!
Close commentsAdd reply
Top of Page | Next Page >