Bogus Warranty on Certified Vehicle
WINSTON-SALEM, NORTH CAROLINA -- I purchase a car 10/31/09, and began having problems with the heating system I went back to the deelership to report the problems to the Service Mgr., Robert. He treated me awful and refused to help me. I complained to Tracy Myers who via email responded and via email gave me permission to take the car to Flow Mini. They did not repair the correct part which was a $12.00 hose. The car kept leaking antifreeze unknown to me so Flow Mini's repair of $458 (radiator, etc..) did not help. The car began to overheat on a stretch of highway with construction so I couldn't pull over. The engine melted basically, the car was towed to a local mechanic with a 38 year stellar history in Clemmons. They diagnosed the car which cost me $1,000 approximately (including rental car fees). The supposed Warranty on the Frank Myers Certified Vehicle would not honor the warranty to fix the engine for $4,600, so the car had to be repossessed, ruining my credit. I consulted an attorney at the cost of $800 but she indicated they would prolong the issue and cost me more monies. AVP warranty and Tracy Myers did nothing to help. I bought the car 10/31/09 and the car blew up in Mid March. The warranty company was wanting to know my history of how I kept up my previous vehicles, what maintenance I had done on this one. My question to all people in the community is this? If Tracy Myers gets on TV promising a Life Time Warranty on Certified Vehicle why didn't he come through for me? I had owned the car a little over 4 months with 75K on it and less than 3,000 miles put on the car. What kind of repairs should I have made within 3,000 miles on a newly purchased car???
Tracy Myers indicated to my mechanic that AVP warranty would not honor the warranty on my certified car because Flow Mini Cooper had misdiagnosed the vehicle. This was devastating to me financially and emotionally. A promise is a promise.
I am a RN and my analogy to this whole mess is this: If a man or woman gets a heart cath and the doctor accidentally misdiagnoses the condition or messes up, does Blue Cross & Blue Shield have the right to refuse coverage???? It is the same principal! Tracy Myers and the warranty he provides is only worth the paper it's written on, from the beginning, AVP warranty and Tracy Myers weren't going to honor the warranty they promise on paper and TV. I had to buy a $1,500 and file bankruptcy, chapter 13 because of Tracy Myers and AVP warranty. All it takes nowadays is one (1) thing to push the average person into financial hardship.
I believe there is a God though and he's watching, so when any of us do wrong by a customer, neighbor or patient, etc... it will come back to us.