Frank Myers Auto Maxx Consumer Reviews

My experience was bittersweet. I purchased a car here, had it for 6 days, wasn't satisfied with it, returned the car and didn't get another car. I tried for 2 days to speak with someone about refunding my downpayment. Finally Keith calls and refunds half of my downpayment. Stating that $250 was taken to detail the car and $250 was taken recovid the car. The car was previously owned by a smoker so the smell still lingered which I got rid of, the mats weren't clean, coin in the floor in the back toothpick between but the car was already FULLY DETAILED. They recovid the car. Yea right! The cooling off period applies to new cars. I don't have paperwork on any of that. No I don't recommend buying a car here.

WINSTON SALEM, NORTH CAROLINA -- I just want to start off by saying that normally I am not into placing reviews online but this situation, I feel that people should be warned and not go through the same situation that I am currently going through as I am typing this complaint.

I purchased my CX-9 Mazda on October the 10th, 2015. My salesperson was awesome and I couldn't ask for better service for purchasing a car. I decided to test drive my car because as soon I saw it I knew I wanted it without any questions. I then drove the car with my partner and I and the salesperson. As we drove the vehicle we notice a sound coming from the tire. The salesperson said she would get someone to check it out as soon as we get back to Frank Meyers.

Once we get back, the mechanic takes it for a test drive… Meanwhile we are still so excited about this car and still want to purchase this car as we wait to hear the news of what the problem is. Once he gets back he says that it has something to do with the tire. We were not notified with whether it was something major or minor. All we were told was that it was going to be fixed during the week since the Service Center is not opened on the weekend. We then take their word for it and still purchase the car hoping that it would be an easy fix with no problem due to them agreeing to fix it. We left happy and satisfied on Saturday October 10th.

Once I took the vehicle to get fixed which was stated that it would be no cost, they fix it with no problem and they give me a car in replacement so that I would have transportation to get back and forth to work. It took them a total of 3 days to get this mechanical work done. I found out that the service department could not figure out what tire needed to be fixed so I was told that it was taken to BOB KING MAZDA… I then picked my vehicle up and found out from the receipt of the work that was done that it was more than one HUB Wheel Barrow that was fixed.

A week goes by and everything is fine. I then start hearing a loud noise from the left side of the car sounding like the tire is about to fall off… I felt endangered to even drive the vehicle. I called and they told me to bring the vehicle back in. And once bringing it back in, now I am told it was the brake caliper. And now I will have to use my warranty and pay a $200 deductible to get something fixed that I know that I didn't do and I already knew that it was coming from the left side of the car and the Mechanic in the service department told me that it was coming from the right side.

By this time I am extremely frustrated that this week not only do I have to pay my first car payment but I also have to pay $200 of something I know that I didn't do and that it is coming from the mechanical work that they messed up last week. I then take it back today to get the brake caliper fixed, and waited two hours that hopefully I would have my car fixed.

The mechanic then comes to me after fixing the brake caliper and said it's the HUB Wheelbarrow that they fixed last week and said BOB KING MAZDA must've put on a bad part… They then said that they would have to order the part again and that it was too dangerous to drive and told me that they could not provide me with a rental car… I then get extremely upset that now they are not providing me a rental and of course I say a couple of upsetting sentences due to frustration.

I then go to the sales department to ask for something to drive since this is an issue that they told me they would fix before I purchase the car from them. I talked to a guy name Ritch (service manager) and after getting upset and explaining my frustration, he then tells me that I was being ungrateful because I should be glad that they are fixing the problem that they told they were going to fix before I purchase the car. I do have the rental after raising Cain but who knows what tomorrow brings with this company.

I am extremely frustrated and I couldn't be any unhappier with this company. Apparently no one services these cars before they are put on the lot because not only am I now waiting for my car to get fixed hoping that nothing else goes wrong with it, but I can already feel a month later that an alignment, a new alienator and starter will be needed soon. PLEASE DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. I learned my lesson and will not be schooled again from FRANK MEYERS AUTO MAXX IN WINSTON-SALEM, NC.

WINSTON SALEM, NORTH CAROLINA -- On June 2019, my wife & I purchased a Volkswagen Jetta 2015 w/ 28,000 miles. My wife fell in love with the car. Low mileage, was told great on gas & from what we could see was in good condition. When I asked if there were any damages or if it had been wrecked. We were told no. The manager had even signed off on the paperwork that the vehicle had never been wrecked.

About a week later I noticed that there were parts hanging down from under the front end and the bumper was pushed out about half an inch. Also the AC started to sound like a jet engine. I decided to take the Jetta to my own mechanic to find out it had been wrecked & parts were missing. I called Frank Myers and was told to bring it in and promised it would be fixed. I then picked it up about 3 days later. To my dismay, it had not been fixed, so I refused it. I wasn't taking it back because one look at it I saw the bumper hadn't been fixed, still parts hanging off it, & a missing skidplate! Once again Frank Myers took the Jetta back. At this point, my wife had been without a vehicle for near a week.

After everything was said and done, it was serviced and I drove it home. The ride home everything seemed alright but I wasn't able to see under the carriage. I then decided to take it back to my own mechanic in needing an oil change. My mechanic said it was not safe to do the oil change! The skidplate was held down with wood screws & zip ties! In order to do the oil change, the skidplate would have to be removed.

At this point I'm frustrated, angry, & once again on the phone with the service manager hearing him deny everything, saying "We do not do this kind of work." But mind you that the Jetta was initially missing the skidplate when I first took the Jetta to be serviced. I told him that the vehicle was not safe and that he has lied about everything! Remember he signed off on it being wrecked. Needless to say, the bumper is still hanging, the skidplate is now in my trunk along with the zip ties & 3 different screws. Please do not buy from this place. They tell you what you want to hear and deny any wrongdoing. I've had the Jetta for near 4 months and as many times as I've taken it in for these same repairs instead of fixing it they're now only creating more issues.

I FEEL THAT I AM ALWAYS TREATED FARILY AND HONESTLY. THANKS FOR OUR SEVENTH VEHICLE!

WINSTON SALEM, NORTH CAROLINA -- Best car buying experience we've ever had. Pros: fair prices, competitive interest rates, above average condition vehicles, best warranty we know of on used cars, friendly staff, good selection. Cons: the showroom is not designed for those of us with ADHD because of bright colors, loud energetic music and lots of TV's/graphics/video games.

WINSTON SALEM, NORTH CAROLINA -- Wonderful friendly representatives, that really go above and beyond to work for you and do what they can to make sure you are a satisfied customer. I would highly recommend anyone to give them a try. I really loved Vickie and Keith, they're awesome! Go check them out! Super happy with my new car, love love love.

WINSTON SALEM, NORTH CAROLINA -- In a nutshell, the 2007 Mini Cooper I purchased from Frank Auto Maxx cost far exceeds the purchase price and the cost for repairs. I have spent over $5000 for repairs, including having the transmission replaced. I just got an estimate for engine repairs of $5300 and I owe a balance of $7600. Right now it is not worth $5000 in value. I have had issues with this car from day one. #unabletodriveit #stillmakingpayments

WINSTON SALEM, NORTH CAROLINA -- The sales staff are some of the best!!! But, yes there is a but to the situation. I have purchased four vehicles from Frank Myers Auto Maxx in the last 10 or so years and have never had a problem until now. Also I'€™ve never had an opportunity to deal with the shop part being all of the cars up to this point were good reliable cars. I purchased a used Chevrolet Tahoe on or about 10-26-12. Within a week I called my salesman. Told him of the problems I was having. Was told to bring it in being I hadn't even had the vehicle a week! Took it and left it overnight and made sure to tell them what the problem was.

Thinking it would be fixed, I called the next day only to be told they had to order a part and it would be finished the next morning at 8 A.M. I picked my Tahoe up around 3 o'€™clock the next day. I drove it down the highway and everything seemed to be fine. Boy was I fooled!!! My mechanic had checked what we had already knew was wrong with the vehicle. Instead of fixing the problem they only made it look like they had actually done something to the vehicle. I called the shop to ask exactly what was done, and was told they had only put fluid in my power steering and ordered a gasket for my oil pan.

Funny thing is if they ordered it wasn'€™t put on, and the power steering pump needed to be replaced. The intake manifold (which is plastic) is also leaking. Now this is something you can see leaking so if they had even looked at the vehicle they would have seen this. On top of all that I thought it was quite funny that someone tried to spray paint the brake rotors on the back and painted the wheel in doing so. I mean if you are going to try to cover up something up at least cover the mess up too and take the wheel off so I can't see your art work.

After all that I ask if I could take it to my mechanic and they reimburse me for the charges only to be told no they can't do that. Well at this point I'™m going to eat the cost of the repairs because I don't trust their shop for even changing the oil correctly, so much for their warranty on the powertrain if that'™s the way they fix things!! After reading some of the other reviews let me add this in closing I'm not a disgruntled employee nor do I have a desire to be ugly to the sales staff. Again the sales staff are great people, but the service department needs an overhaul.

WINSTON-SALEM, NORTH CAROLINA -- I purchase a car 10/31/09, and began having problems with the heating system I went back to the dealership to report the problems to the Service Mgr., **. He treated me awful and refused to help me. I complained to Tracy Myers who via email responded and via email gave me permission to take the car to Flow Mini. They did not repair the correct part which was a $12.00 hose. The car kept leaking antifreeze unknown to me so Flow Mini's repair of $458 (radiator, etc..) did not help. The car began to overheat on a stretch of highway with construction so I couldn't pull over.

The engine melted basically, the car was towed to a local mechanic with a 38 year stellar history in Clemmons. They diagnosed the car which cost me $1,000 approximately (including rental car fees). The supposed Warranty on the Frank Myers Certified Vehicle would not honor the warranty to fix the engine for $4,600, so the car had to be repossessed, ruining my credit. I consulted an attorney at the cost of $800 but she indicated they would prolong the issue and cost me more monies. AVP warranty and Tracy Myers did nothing to help.

I bought the car 10/31/09 and the car blew up in Mid March. The warranty company was wanting to know my history of how I kept up my previous vehicles, what maintenance I had done on this one. My question to all people in the community is this? If Tracy Myers gets on TV promising a Life Time Warranty on Certified Vehicle why didn't he come through for me? I had owned the car a little over 4 months with 75K on it and less than 3,000 miles put on the car. What kind of repairs should I have made within 3,000 miles on a newly purchased car???

Tracy Myers indicated to my mechanic that AVP warranty would not honor the warranty on my certified car because Flow Mini Cooper had misdiagnosed the vehicle. This was devastating to me financially and emotionally. A promise is a promise.

I am a RN and my analogy to this whole mess is this: If a man or woman gets a heart cath and the doctor accidentally misdiagnoses the condition or messes up, does Blue Cross & Blue Shield have the right to refuse coverage???? It is the same principal! Tracy Myers and the warranty he provides is only worth the paper it's written on, from the beginning, AVP warranty and Tracy Myers weren't going to honor the warranty they promise on paper and TV.

I had to buy a $1,500 and file bankruptcy, chapter 13 because of Tracy Myers and AVP warranty. All it takes nowadays is one (1) thing to push the average person into financial hardship. I believe there is a God though and he's watching, so when any of us do wrong by a customer, neighbor or patient, etc... it will come back to us.

WINSTON-SALEM, NORTH CAROLINA -- I recently stopped by Frank Myers Auto Maxx in Winston-Salem NC after looking at their selection of vehicles via the internet. Their website boast in great detail about a select number of vehicles are available for only a $17.00 acquisition fee and take over low monthly payments regardless of credit. They "promise" there are no catches and lead one to believe that a $17.00 payment and you will be on your way in your new vehicle. In reality, they must find you outside lending and this lender may require an additional downpayment. This disclosure is located on their vehicle window sticker in small print.

I'm sure what they are doing is legal but is it moral to word your ads in such a manner? Also, I am not so sure about their Certified Autos. Having been licensed in the past as an auto inspector I noticed more than 1 vehicle marked "certified" that could not legally pass a NC inspection. An example is a Chevy cargo van they currently have for sale as certified. Three of the four tires are almost completely bald. One is on the verge of having steel tread starting to show on its outer edge and one has a large gash on its sidewall.

If such obvious poor quality and safety items are left on one of their vehicles being sold as certified, it makes me wonder how well the rest of the vehicle was inspected by their shop? The bottom line is, like all car dealers let the buyer beware. Do not rely on what they tell you and do not count on any written agreements unless you have an attorney look at it first. Most of all make sure to have your own trusted mechanic inspect any used vehicle you are planning to purchase.