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Frank Myers Auto Maxx Consumer Reviews - Page 2

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Do not trust this place
By -

Please please take the car you're buying from these people to a certified mechanic before signing anything!! Do not trust their "160 point" inspection. Make sure you look at the carfax report for wrecks... We were told 99% of used cars have been wrecked" by their sales manager. I think we all know that's not true.

Bought a car with 16,990 miles on it (2009). Miles on sticker/car were different by 700 miles (They went off the last inspection mileage.) Deal finalized 5-4-10. 5-8-10 The knocking sound from front end that was very quiet gets 100% worse. Took it to a mechanic and they said the right front axle is bent with a rubber block keeping the noise quiet. The rubber block became loose and no longer masked the sound. Also found oil leak right side of oil pan. Further inspection, car has been wrecked and the dealership is not obligated to tell you the car has had damage done.

We take the car back to the dealership first thing Monday morning thinking "oh they will understand... after all the car HAS been wrecked in its history and there is still damage from the wreck... So they must be willing to make it right?" Wrong. They start off by telling us there is nothing wrong with the oil pan that the bolts were loose (Seriously doubt it unless it was installed by their mechanics). Then they tell us there is no way the bent axle and oil pan slipped by their "160 point inspection". They claim we did this damage, and told us there is nothing we can do to get the damage that the vehicle had WHEN they sold it to us fixed at their cost.

END RESULT: Car is now at Frank Myers. They agreed to replace the axle for 150.00 out of MY pocket. Now I get to keep a car that I don't trust and feel VERY bad about this deal. My kids have to ride in this car. They lied to lenders etc... Too many downfalls to list. Please people be VERY cautious when buying from this place. Very very crooked. Frank Myers Auto Maxx is the new generation of greaseball used car salesmen. I will do everything I can to detour anyone I know from buying from this place.

Company Response 5/15/2010:

Thank you for your feedback. Please allow me to apologize for any misunderstanding that we may have had. Since you posted this, I believe that we have taken great strides in reaching a resolution. As far as the $150.00 you paid to repair your vehicle, it was actually a warranty deductible. While the deductible IS $150.00 per occurance, I am in agreement with you...I don't think you should have to pay it since you only had the car a few days. That is why I am wanting to reimburse you. Please contact me at the dealership so we can discuss where you would like for me to mail the check.

Hopefully, it is a great comfort to you that your vehicle is still completely covered not only be the remainder of the factory warranty but also the Lifetime Engine Warranty that we gave you at the time of purchase. In addition, as a sign of good faith, I would like to give you your next oil change at no cost to you.

I appreciate you as a Frank Myers customer and I look forward to serving you again in the near future.

Tracy Myers
Frank Myers Auto Maxx

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Do Not Trust Them They Are Liars
By -

WINSTON SALEM, NORTH CAROLINA -- What a crock of crap with rebuilding your credit.. We needed a new car and a way to build our credit. We had no active credit and we needed it to get our points up to buy a home.. so we decided to go to Frank Meyers. They told us a couple of lenders to try so we could get the "extra down payment" we needed to purchase a car. So we wasted a day of trying to get a loan and were told our scores were to low. So we took more hits on our credit file which made it even lower and did not get the loan.

Then they talked my husband into trading his truck in order to meet the down payment requirement and tax, title and tags. Against my better judgment he did it.. we told them we do not have the money for the taxes, title and tags this trade in has to cover everything not a penny from us.. I quote "this will cover everything you will not have to put out a penny".. that was a joke.. They are now telling us we need to pay $200 for the tags, taxes and title. Needless to say we have not paid them for that yet.

So today I called to check with the lender as to when they would start reporting our payments to the credit bureaus because we need that reported to raise our points to qualify for a mortgage. I was told we do not and will not report to the credit bureaus.. you can get your history and report it yourself. Now what the hell is that going to do and why should I have to report it. This was to help suppose us build our credit and now I find out they knew this company would not report this.. so we now can not get the mortgage to buy our home. We are paying on a loan for 3 years that is doing us no good with our credit. I will NOT recommend any one buy from them under any circumstances. I hope you all rot in hell for lying to people.

Resolution Update 05/12/2010:

I have to say I really didn't expect anyone to get back to me from Frank Myers.. I was very wrong. Tracy contacted me right away and has done everything in her power to help us with our situation.. For that I am thankful and grateful. the issue has been resolved and I'm very satisfied with the outcome.. thanks and blessings

Company Response 5/15/2010:

I am glad that you allowed me to speak with you and resolve our misunderstanding. When you return from your missions trip, please call me and we will find a time that's convenient for you to visit the dealership. It would be a pleasure to meet with you and move forward with your request to manually submit your info to Equifax.

Have a great day,
Tracy Myers

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Credit score may be inaccurate
By -

WINSTON SALEM, NORTH CAROLINA -- I went to Frank Myers today to fill an application on a vehicle. I already knew what my credit score would be. I have a 569. I know that it is not a good score. In fact, I think it is horrible. I have some inaccuracies to take care of on my report. I also have a trade in that could take care of my down payment. When my credit was checked, the report said that my score was 446. I looked over the credit report and my inaccuracies was still there, but my score should still have been the 569. The sales lady did a sales pitch on a company that could "fix my credit" for a fee. I don't buy into companies that promise to fix your credit.

If you have inaccuracies, then you can do it on your own by disputing the information with the credit bureau. Well when I got home, I subscribed to another credit monitoring agency to check to see if the one I had was giving me a false credit score. Well my credit score was 540. True credit has it at 569 and Freescore has it at 540. Both of these scores are bad, but no where near the 446 that Frank Myers says I had.

So are they trying to sale a care or a referral to a "fix my credit" company? I don't know. I'm not going to give up my trade in and $1800 dollars in cash. I can take the $1800 dollars and fix up my trade in. I'm also not going to bug my relatives to be my co-signer. That's a awful thing to ask someone. They will always guarantee that you will be approved, but the requirements are ridiculous. There is something up with this company. It's a shame because they do offer nice vehicles. I'm not sure if there credit monitoring is up to par or if their deals seem to good to be true.

Company Response 04/16/2010:

My name is Tracy Myers and I am the owner of Frank Myers Auto Maxx. First of all, let me say "Thank You" for your feedback and for giving my company the opprotunity to earn your business. Please allow me a moment to address your concerns.

Since your name isn't posted in the review, I can't pull your credit file to discuss specifics. However, I can say that you are correct...our score would not be the same as the ones that you have because we use credit bureaus with a feature called "auto enhance". Here is a quick synopsis explaining the auto enhance feature:

What is an Auto Enhanced score and how do I leverage it?

Most people do not realize there is a difference between your normal FICO score, and the score you are graded on when you apply for auto credit. Your normal credit score is simply referred to as "Classic FICO Score (also referred to as your BEACON score)". The auto score is usually referred to as your "FICO Auto Industry Option". This score it not available for you to purchase and only dealers\finance companies are able to pull it. Here are the major differences between Auto and Classic scores:

-The major difference between FICO scores and FICO auto scores is that the auto scores rate you more on how you've managed your previous auto credit. Most car lenders primarily care about how you've paid your auto loans. The auto score gives them this information.

-Have you made late payments on a current or previous auto loan or lease?

-Have you ever settled an auto loan or lease for less than you owed?

-Have you had a car repossessed?

-Have you had an auto account sent to collections?

-Did you include your car loan or lease in your bankruptcy?

All of these things will affect your "Auto Enhanced Score".

Hopefully, this answers your concerns about the difference between "our score" and "your score".

Now to address your questions about the credit restoration service that we offer. They are through a company called Prime Credit. We have been offering both our customers and non-customers the services of Prime Credit for almost a year and the response has been incredible. However, we also understand that credit restoration services are not everyones cup-o-tea and we respect that. If you feel that these services were pushed on you, then please accept my apologies. That was never anyone's intent.

In closing, let me once again tell you how much I appreciate you bringing our shortcomings to my attention. Without knowing how our clients feel about the experiences we provide, then we can never improve.

It would be my pleasure to meet you in person, discuss the vision of the dealership and how we can better serve our guests. My direct number is 336-831-0646.

Replies
Complaint
By -

WINSTON SALEM, NORTH CAROLINA -- Bought a car at Frank Myers. They told me some of the biggest lies all rich people know how to do is use poor people. That's why this world is like it is to day. The car I got was 9000 right I paid 3000 down this car has 96000 miles on it. After they got done with all paper work they think this car is going to cost me 14000. I don't think so. I needed a car but not that bad. That is very wrong. I'm very poor and if I let them do that to me I will be even poorer that is not fair to me.

A car with 96000 miles on 317 a month for payment. Would not let you get the car you wanted. They put you in what they wanted. That is so wrong I will do what ever it takes to beat this you could not do people this way I'm just a poor girl very poor that needed a car. Now they took my hard earned money 3000 but I will fight this because like I said its very wrong to do any body this way if they are rich or poor its wrong. You will be hearing from me. Thank you **.

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Not true to their word
By -

I first spoke to a lady on the phone which I told my exact and total situation and that I really needed a car fast or loose my job and was told to come in and "something" would be worked out for me and told me about the "unsung heroes" program which as a single parent would qualify me for a special no money down program.

When I got there I got told the very opposite and they wanted a co-signer or 1500.00 down. I was really disappointed as they knew my situation already and said it was because I had no job. I had a job, I just had not been working since my car was stolen a week or so prior to that. I told them I had a job and that I was going to loose it if I did not hurry up and find a car. Got turned down anyway, not everybody rides. I was also told that they are Christian based and that they would help me out and NOT!!!!!!!!

Company Response 04/02/2010:

Hello, my name is Tracy Myers and I am the owner of Frank Myers Auto Maxx in Winston-Salem, NC. First of all, please allow me to apologize for any confusion about how our Unsung Heroes program works. Since you didn't leave your actual name in the review (which is against this websites policy), I can't research your particular situation. However, please let me say that this sounds like a huge misunderstanding. Please allow me to share with you the actual wording of the Unsung Heroes program directly from our website:

Here are a few of the benefits of our Unsung Heroes Program (Available to most Unsung Heroes...even those with CREDIT CHALLENGES).

1) Reduced Down Payments - Qualify with as little as $0 Down in many cases.
2) 90-days to first payment through participating lenders with approved credit!
3) FREE gas with purchase!
4) First oil change FREE!

Please notice that #1 states "Reduced Down Payments - Qualify with as little as $0 down in many cases." We have never claimed that a person entering into the Unsung Heroes program could get approved with no money down.

The Unsung Heroes program certainly exists. Here is one of the many examples of the program in action: http://xtremesatisfactionteam.blogspot.com/2009/12/honoring-unsung-heroes-at-frank-myers.html

In closing, I want to say that I AM indeed a Christian and I would never intentionally mislead you about any of our programs. I appreciate you sharing your concerns with me and giving me the opportunity to improve the way we communicate with our clients and guests. My hope is that you will call me directly at the dealership so I can pull your account information from our database. If you were indeed turned down for financing, even through our EVERYBODY RIDES program, we owe you $1000 because that is our guarantee.

I sincerely look forward to speaking with you soon.

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Issue is resolved
By -

WINSTON SALEM, NORTH CAROLINA -- I have to say I really didn't expect anyone to get back to me from Frank Myers.. I was very wrong. ** contacted me right away and has done everything in her power to help us with our situation. For that I am thankful and grateful. the issue has been resolved and I'm very satisfied with the outcome.. thanks and blessings.

Company Response 5/15/2010:

Thank you for the kind words and for allowing me to work with you in making this situatioin right. Please know that you can always call me or email me if you need my assistance.

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Frank Myers Auto Maxx Rating:
Star Star Star Empty star Empty star
2.8 out of 5, based on 8 ratings and
16 reviews & complaints.
Contact Information:
Frank Myers Auto Maxx
4200 North Patterson Avenue
Winston Salem, NC 27105
866-242-1277 (ph)
www.frankmyersauto.com
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