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Horrible Customer Service, Incompetent Personnel and Systems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOUNT LAUREL, NEW JERSEY -- Incompetent customer service reps. They have a pulse. They keep a seat warm. I can say nothing positive about my experience with Freedom Mortgage. Though my bank clearly shows payment to FM. Though I showed FM documents to back it up. Though I produced check images. Though I verified correct address. Freedom Mortgage refused to help resolve. If you're looking for tons of junk and spam mail, Freedom Mortgage is your top choice. If you're looking for intelligent knowledgeable conversation, you're better off talking to a door.

Loancare With Freedom Mortgage Is Unethical
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COLORADO -- As a small business owner contributing to our local economy, with financial troubles started up around the election. No business, no income, and ran my company by myself until things improved. We laid off staff, gave up our medical insurance to pay on our 2 month late loan and was told they would not take our money. (Unless we would wire $4,600 to them by 5pm. I'm in Colorado and it's almost 2 pm which gave me 10 min. to wire almost $5000.) Loancare stated since we could not wire the money that day, our home would be up for foreclosure the next day and our file would be an the attorney's office.

We had to borrow money from family to gather that kind of money and now they tell us we have to wait for the attorney fees to be calculated and the attorney's office didn't even have our file yet! What kind of mortgage company refuses money? Their intentions are clear.... they want our home. Our government lied, Obama lied, the mortgage companies are lying when they say they want to keep people in their homes, they don't, they want our homes. The banks got trillions of bail out money but are still focused on taking families homes, they will wait until the market picks up and sell it for a lot more than was owed on it.

The American people are not stupid, the banks will be sitting on piles of money and assets and be very rich. Not to mention last week, when a strange man came knocking on our door at 8 pm. I was alone with my children as he explained he was from the mortgage company and tells me they are going to take my home. What type of mortgage company sends a person to knock at your door late at night? A company who thrives off of unethical collection practices and doesn't work with their home owners.

Loancare is a shady group and harass you every chance they get, phone, letter, knocks on the door, but here's the kicker..... They refuse to accept partial payment, they don't work with the families and they should be shut down! DO NOT DO BUSINESS WITH FREEDOM MORTGAGE OR LOANCARE!!!!

Lies and Misrepresentations on Refinance
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SOUTH CAROLINA -- Mt. Laurel, NJ. DO NOT do a loan with this company. Like the previous complaint, we were told the $350 was the appraisal fee. In reality, it was the processing fee. The appraisal fee is $375. We have had 3 separate loan closing dates, none of which came to fruition because of the ball being dropped by this company (i.e. not getting the packet to the attorney or even telling the attorney that the closing was scheduled). In one day, literally every hour, on a day we were closing, the numbers of our closing costs and cash back (we were refinancing) changed by over a thousand dollars.

Our closing costs went has high as $7900, with no feasible explanation as to why. Our interest rate changed hourly, we were lied to and given false information about the discount points, fees, and just about everything else. The appraiser chosen by this company had to redo the appraisal 3 times because he didn't know what he was doing. We had to do much of the legwork ourselves. The mortgage lender wouldn't even speak to the appraiser on our behalf because he claimed it was a conflict of interest, and the appraiser wouldn't speak to us because he claimed the lender was his client.

We have a closing scheduled for tonight, almost 2 months after this process began, but it won't be until 11:00 pm because the attorney didn't find out about the closing until she was out of town doing another closing. This company is basically an incorporated scam artist, hoping to slide things through before the applicants know what happened. STAY AWAY FROM THIS COMPANY!

Escrow Increase
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VIRGINIA BEACH, VIRGINIA -- We refinanced with Freedom Mortgage approx. 7 month ago to get a better interest rate so our monthly mortgage payment would be more affordable. In January we were informed that our payment would increase nearly 250.00 month because our escrow was short. They said our homeowner insurance had increased to 1700.00 a month I contacted them and told them they were wrong. I had the new bill and the insurance was only 1000.00. They said to send them the bill and they would correct. They did correct the amount of our annual homeowners insurance but refused to lower the payment.

I contacted them again and told them I wanted to close the escrow and I would pay my bills myself. They said a request would be submitted and we would receive a response within 2 weeks. That was over a month ago and we have not received anything from them. Our month mortgage payment is now higher than it was before we did the refinance, as well as all the closing cost we paid to get a better monthly payment. BEWARE OF THIS COMPANY!! We are not the only ones that this company has done this to. I believe they are trying make it so we can't afford the mortgage and can foreclose.

Another Extremely Dissatisfied Client
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VIRGINIA BEACH, VIRGINIA -- I agree with the other complaints! I didn't know I had a choice in the matter, as mortgages are sold all the time and I ended up with FREEDOM! We kept making our payments, as we have for 20 years... I happened to get one of those refinance post cards that you get and throw away. This one promised the ability to reduce our monthly by around $500, so I called, as a fluke. A ** took my call and said he could make it happen, and we were underway. I had THE SAME experience with the appraiser-with-no-personality.

Actually he was a gruff TOAD and said he was hired by the company, and would not talk with me even though I said "I AM THE ONE PAYING YOU!" After $7000 in closing costs, we began paying the lesser fee, only to find out ** had "forgotten" to include our INSURANCE and therefore the amount to pay the insurances when they came due, was not in escrow! The payment now, got jacked back up to what it originally was(!) PLUS they did not even pay our windstorm one year and we didn't even know it! If a hurricane had hit us that year we would NOT have been covered!!

We live in South Florida! No one returns calls, no one can solve this. As I see it, I refinanced a nearly already paid off loan, to pay interest for another 30 years!! They have sent FIVE coupon booklets with five different payment amounts. IF YOU HAVE A CHOICE, GO WITH A DIFFERENT COMPANY!!! If anyone knows a good attorney PLEASE let me know at **.

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Freedom Mortgage Rating:
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1.0 out of 5, based on 1 ratings and
5 reviews & complaints.
Contact Information:
Freedom Mortgage
907 Pleasant Valley Avenue, Suite 3
Mount Laurel, NJ 08054
800-847-9937 (ph)
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