SUN VALLEY, IDAHO -- I hired Freightquote in October 2016 and have been harassed by their billing department ever since for an unpaid balance when in fact, by my calculations, they owe me money. They quoted me $738.88 and kept calling with more competitive quotes to get my order to ship hardwood flooring from Oregon to my home in Idaho. They made a mistake on the label and then shipped the hardwood floors back to Oregon while I had a crew waiting to install it in Idaho. It finally arrived in Idaho many days late.
In the meantime, Freightquote billed me twice, once on 10/5/2016 for $738.88 and once on 10/21/2016 for $738.88. Although I have sent Freightquote copies of my credit card bill, they refuse to recognize the first charge. On 11/18/2016 they credited me back $738.00 and 3/3/2017 they charged me another $688.89 AND FOR WHAT!!! They had no right to do that.
I have answered harassing collection calls until I am blue in the face, asked them to please put me in touch with management but I can't get past the call center. The sales staff ignores the facts. I am hoping this gets escalated to someone high up on the Freightquote management team who can help me and stop the harassing.
ASHLAND, OREGON -- I have used FreightQuote.com for over ten years. When I first started I was delighted. I was saving so much compared to buying freight shipping directly. They are not always the cheapest. I'm looking at booking seven shipments right now. They are the cheapest for two of the seven. My sales agent (Kevin **) at FreightQuote.com is always very helpful. And he's been my same agent for years.
Everyone who knows me would describe me as overly-critical. Still, I fail to understand the negative reviews. Trucking companies are the "worst" and FreightQuote has always gone "above and beyond" to help get my freight moving. I have had many complaints over the years (this is my 45th year in business) with trucking companies, but never a problem with FreightQuote.
KANSAS CITY, INDIANA -- On several shipments their quote ended up being half what they said it would be. ALWAYS raised price after the fact by $400 minimum more. They cost me more than if I had driven the items there myself. It was terrible. I called, tried to reason with them, they have kids working there who have no training and could not care less.
KANSAS CITY, MISSOURI -- Arranged to have an item picked up from one state and delivered to a terminal near me. They failed to show up the first time, inconveniencing the individual I purchased the item from, refused shipment the second time and FINALLY, they picked up the item. Provided accurate ship weight and FIVE weeks later they billed for more. Disputed through my credit card company but because I cannot now provide a weight, they win. An average person does not own a scale to weigh such an item and they know that. I would avoid, at all costs, dealing with Freightquote.
GRAND RAPIDS, MICHIGAN -- We frequently used Freightquote and was satisfied with their service and were considered a key customer to them. All fine and good until there we had a serious problem with a shipment. We contracted Freightquote to pick up from 16 cartons in Tennessee to ship to Alabama to arrive within 24 hours. Two weeks later the shipment arrived totally damaged and refused by our customer.
Our customer sent pictures and all the cartons looked like they were thrown on the truck - upside down, sideways and some of the cartons were damaged beyond repair. The shipment was hi-tech home theater power recliners. The freight company, Wilson Trucking, refused to do anything about all the damage they caused. The shipment was sent to one of Wilson's terminals instead of being delivered from the same truck the product was picked up as contracted.
We contacted Freightquote to help us and Andrea **, our claims adjuster was very sympathetic and would help resolve the situation, later telling us there is nothing they can do to help! Wilson was contracted by Freightquote to deliver our furniture within the timeframe and the damages was a total loss to us and cost us business with our major dealer.
This is absolutely horrible and we could not believe they would do nothing about it! These were all new products in new cartons so after reviewing these pictures neither Freightquote nor Wilson Truck Lines would take responsibility and reimburse us for the damaged shipment. Wilson Trucking told us we have 5 days to take the product back or will be sold off as abandoned, and Andrea at Freightquote tells us we need to settle with Wilson as it is not Freightquote's responsibility. So we got all the seating back at a total loss. Neither Wilson nor Freightquote would answer our letters or emails after the returned merchandise.
I recommend to be very cautious of what you ship through Freightquote. Freightquote comes through with the rates but if there is any problems, Freightquote will just stick their heads in the sand as “Not our problem. Hey, you trusted us!"
KANSAS CITY, MISSOURI -- This was the worst experience I have ever had with a shipper. They screwed up my pick up order, claimed the shipper was lying. That they never got it in the first place and even if they did they didn't have to pick it up if their truck was full. Had a long conversation with the shipper and they said they would always notify them if there was a pick up issue and the pick up reference # they had was for another company. Either the guy never placed the order or they notified him and he never notified me. The Freightquote guy was an ass and kept saying "We are the biggest company out there and your complaint won't mean anything."
KANSAS CITY, MISSOURI -- BEWARE. I had an awful experience with this company and they take no responsibility for their services. Here's what happened. I shipped a crated small table to California. They asked $420 for the delivery. Then comes the surprise.
They "remeasured" the package and doubled the volume. I sent them pictures and re-measurements to no avail. It would be obvious by the pictures alone that the width was half the length of the height. This nearly doubled the cost and my credit card was charged an additional $300 without my permission. In trying to resolve this they kick the can down the road and tell me to Duke it out with their subcontractor. This is bait and switch. I believe this company is patently dishonest. DO NOT DO BUSINESS WITH THEM.
KANSAS CITY, MISSOURI -- We had a terrible experience with Freight Quote. We asked for a trailer to be dropped on a Monday and picked up Wednesday at noon. On Monday morning, I received a call that Freight Quotes carrier canceled. Because we needed to get the shipment to our customer as we promised we agreed to work with Freight Quote. Their solution was to have a trailer at our location early Wednesday morning. By 11 am on Wednesday the trailer was not here. The customer service representative (Cardith) had the nerve to ask me why we were arguing. The company took no responsibility for the issue and charged us $250.00 for canceling the shipping.
I would highly recommend avoiding this company at all cost. Even if they are slightly cheaper than their competitors they will not come through for their customers and truly do not care about them. I have never had such horrible customer service in my 20 years in the workforce.
KANSAS -- I booked 2 shipments for 2 identical metal lathes, was quoted $479.00 for each shipment. On the pickup date I get a call saying they can't pick up the machine because it needs to be wrapped in plastic. They said they would pick it up the next day as long as it was wrapped so the shipper wrapped it. The next day the truck shows up and refuses to pick it up again. Now it needs to be crated, they say. The rep calls me and says, "I'll get a different carrier to pick it up the next day but it will cost $538.75". I said, "Ok."
After delivery I get the bills, there is an additional $270.00 in charges because Freightquote classed the shipment incorrectly and it was 300 pounds overweight on a 2000 pound shipment. The second shipment was quoted $479.00, also after delivery I get the bill there is an additional $175.00 charge for a non-commercial delivery. So I called to dispute the bill. They said they would dispute the charge.
24 hours later I get an email saying, "We looked up the address and it is a residence so the charge is valid," and I need to pay it. Normally a non-commercial delivery is delivered with a truck with a liftgate but I had to unload the machine with my forklift. Freightquote will quote you one price then charge you extra for whatever they want to charge you for. Users beware.