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Will Not Stand Behind Their Freight Contracts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND RAPIDS, MICHIGAN -- We frequently used Freightquote and was satisfied with their service and were considered a key customer to them. All fine and good until there we had a serious problem with a shipment. We contracted Freightquote to pick up from 16 cartons in Tennessee to ship to Alabama to arrive within 24 hours. Two weeks later the shipment arrived totally damaged and refused by our customer.

Our customer sent pictures and all the cartons looked like they were thrown on the truck - upside down, sideways and some of the cartons were damaged beyond repair. The shipment was hi-tech home theater power recliners. The freight company, Wilson Trucking, refused to do anything about all the damage they caused. The shipment was sent to one of Wilson's terminals instead of being delivered from the same truck the product was picked up as contracted.

We contacted Freightquote to help us and Andrea **, our claims adjuster was very sympathetic and would help resolve the situation, later telling us there is nothing they can do to help! Wilson was contracted by Freightquote to deliver our furniture within the timeframe and the damages was a total loss to us and cost us business with our major dealer.

This is absolutely horrible and we could not believe they would do nothing about it! These were all new products in new cartons so after reviewing these pictures neither Freightquote nor Wilson Truck Lines would take responsibility and reimburse us for the damaged shipment. Wilson Trucking told us we have 5 days to take the product back or will be sold off as abandoned, and Andrea at Freightquote tells us we need to settle with Wilson as it is not Freightquote's responsibility. So we got all the seating back at a total loss. Neither Wilson nor Freightquote would answer our letters or emails after the returned merchandise.

I recommend to be very cautious of what you ship through Freightquote. Freightquote comes through with the rates but if there is any problems, Freightquote will just stick their heads in the sand as “Not our problem. Hey, you trusted us!"

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Bait and Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLINGHAM, WASHINGTON -- Set up a shipment with Freightquote, requested a lift gate, truck showed up late NO lift gate. Shipment was delivered, I then requested my refund for the lift gate charge at which point they then reclassified my shipment and tried to charge me an additional $314.00. Sleazy business practice with lots of complaints. Watch out for these guys.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, MISSOURI -- I have used this company in the past and had a horrible customer service experience. I then tried again years later thinking maybe they have improved their service but I was sorely mistaken. I am not new to shipping and currently spend 7 figures in shipping every year via Ocean, LTL, truckload and some rail. I point is I understand shipping enough and coupled with my common sense have a fair idea on what service level I should get. I unfortunately used a consolidator for my shipment via Freightquote which quoted me 7-8 business days from midwest to west coast. Now I find out the day it should be delivered that its still in Chicago waiting for a lane.

Now I am told maybe it might be shipped by the 20th of this month which is now 18 days after being picked up. Now I understand that the shipping time is NOT guaranteed but I feel that Freightquote should at least put a disclaimer on all consolidators that the quoted time is really not realistic and may be up to a year. That's right, my representative Sam Warhol told me technically they can deliver my item a year later.

Well that is just great, so that is further reason to actually put on that shipper quote that they have up to a year to deliver since they are a freight consolidator. My inept representative Sam then proceeds to argue with me that I should know better, and that it's all in their 5K word terms and conditions at the bottom of their site. Well that technically is true, I also believe that companies knowing this is an issue should highlight that in the quote section that your deliver can take up to a year. They won't do that though as it would render that vendor useless and more than likely no one would use them. They are sure to highlight the insurance value limit and try to upsell you insurance (cause they make money on this) so why they can't put a simply pop up next to the consolidators quote that simply says hey this eta is a loose estimated time and may take up to a year for delivery. Hell I would have accepted a simple 30 days for delivery and that would have been enough for me to choose another carrier. Mind you I am not talking about 2,3 or even 7 days late- I am talking hopefully getting my shipment 15-20 days after the quoted time frame.

Stay as far away from this company and this representative Sam Warhol as possible. To not heed my warning is to invite Russian roulette to your delivery or items.

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BUYER BEWARE!!! BAIT & SWITCH TECHNIQUES USED!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UTAH -- In October of 2019 I searched several freight forwarding quote services and picked freightquote.com as they had a slightly less expensive quote than others (around $100). Several weeks afterwards I noticed that my credit card was charged an additional $75 and that they had sent me an email saying they had forgotten to charge me for liftgate services. Firstly, I could not believe that the company can store my credit card number and charge me many weeks later without my express permission (please consider disputing such charge through your credit card company, if you faced this). Secondly, these guys are using unethical practices to bait customers away from those companies that use more legitimate business practices. Shame on you!

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ANOTHER Bait and Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, CALIFORNIA -- In February 2019, I contracted via Internet and personal representative Timothy ** to truck an item (snowblower). I gave him the exact dimensions and weight of the snowblower to be shipped. I was quoted a price of $200. He neglected to create a Bill of Lading in a timely manner which made my shipment instead of next day, it arrived 1 week later. To add insult to injury, 3 months later Freightquote billing contacted me and said I owed an ADDITIONAL $267.00. They claimed FedEx Freight reclassified the snowblower and they charged the additional amount on my credit card. They claimed class 200 (Mattress), no way!

I have been disputing this for almost a year. I have no other option than to take them to court. As you can see, I am not the only one this company has done this to. You may have better luck dealing directly with a trucking company. USE Freightquote website to get an idea of the fair market trucking cost and who will ship it. Then go directly to that trucking company. Use them just like they have used innocent consumers. Do not use Freightquote! I wish I had checked them out before I dealt with them but I was in need of this snow blower to be shipped ASAP.

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Quoted Me $2250 and Billed Me $4,750
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, MISSOURI -- Horrible experience. I had been using Freightquote to haul the same loads from Florida to Washington State many times and always the same product. They were always pretty close to what they quoted me within a couple hundred dollars anyway. The last time I used them they quoted me $2250 to haul this pallet load to me in Washington, I got the bill and it was $2750, I had to pay another $500 over what they quoted me. Thats not the bad part, two weeks later I get another bill from them for an additional $2000, yes two thousand dollars...

The freight carrier that they used, XPO, changed the freight classification to a much more expensive classification. I called to tell them there must have been a terrible mistake, they shuffled me to many different people and I never could get an answer how or why that happened. Especially since I had a track record of the same product being shipped and always in the $1700 to $2300 dollar range. Nothing, no response from them and nobody would help, only passed me off to different people. I didn't pay the bill as I could not pass that extra $2000 on to my customer. They turned me into collections, filed a lawsuit against me for the additional money.

Their attorney Timothy ** never even read my return complaint, total incompetence on the part of Freightquote and their corporate counsel. I had to settle with them out of court for and additional $1000. Please don't use Freightquote, read the rest of the complaints from the Better Business Bureau, stay away from Freightquote...

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Never Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had an automatic nailer shipped from Montreal Canada to Santa Fe Nm. The seller listed the weight as 165 lbs. and I was given a price of 414. which I went with. Three months later I receive an email telling me I owe another 896. Because the nailer weighed 290 lbs. I called the agent and she promised to find out what happened - good luck. I called 3 more times and left messages but no response. Their lawyers have drawn up a nice contract so make sure they don't have your credit card on file. I would not recommend them to anyone - deal with a shipping company direct and screw Freightquote.

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Overcharged After Quoted, Damaged Freight.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, MISSOURI -- Was quoted a freight price. The item that I was shipping had to be completely crated so we did that (extra charge to have done) or freight company would not take. Item got shipped and the buyer received in and it was damaged. Tried to make claim but found out after the run around that time had elapsed for us to make a valid claim. Fought with Freight Quote and all they did was tell me to pay to bill. Because it was going to go to collections. Had freight damaged more than once buy freight companies they use and you will lose. STAY AWAY. USE ANOTHER FREIGHT SOURCE to avoid the headaches.

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Avoid If Your Timeline Matters.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- Like most here, it was great initially - then Freightquote realized I would pay, pay, pay, to meet my needs. Now, good luck on getting an accurate timeline - my last three shipments have been between 1-3 days late - important when you have contractors waiting for their materials on the other end. And GOOD LUCK having any communications - 5 phone calls in circles later, the only answer I got was, "we aren't delivering today". No reason, no compensation for once again not meeting their quote, NADA. Just don't feel like working, I guess is the answer? Don't risk it, call the guys with the purple arrow or brown shorts.

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Additional Charge To My Original Shipping Price
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, KANSAS -- I was originally quoted $488.77 to ship two coin operated washer/dryer units. About a month or so after I received my shipment I was sent an email by Freightquote that stated There was a shipping error and I would be charged an additional $172.78. I disputed this with my "agent" I originally made the shipping request with and was told I would not need to pay anything additional. Come to find out weeks later, there was a charge on my payment method for the additional $172.78. I disputed this with my bank and thought the problem was solved but now I see a re-bill for that amount again on my statement. Another headache and will never use this company for shipping again. It seems this happens often!

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Freightquote.com Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 50 ratings and
58 reviews & complaints.
Contact Information:
Freightquote.com
901 West Carondelet Drive
Kansas City, MO 64114
800-323-5441 (ph)
www.freightquote.com
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