GRAND RAPIDS, MICHIGAN -- We frequently used Freightquote and was satisfied with their service and were considered a key customer to them. All fine and good until there we had a serious problem with a shipment. We contracted Freightquote to pick up from 16 cartons in Tennessee to ship to Alabama to arrive within 24 hours. Two weeks later the shipment arrived totally damaged and refused by our customer.
Our customer sent pictures and all the cartons looked like they were thrown on the truck - upside down, sideways and some of the cartons were damaged beyond repair. The shipment was hi-tech home theater power recliners. The freight company, Wilson Trucking, refused to do anything about all the damage they caused. The shipment was sent to one of Wilson's terminals instead of being delivered from the same truck the product was picked up as contracted.
We contacted Freightquote to help us and Andrea **, our claims adjuster was very sympathetic and would help resolve the situation, later telling us there is nothing they can do to help! Wilson was contracted by Freightquote to deliver our furniture within the timeframe and the damages was a total loss to us and cost us business with our major dealer.
This is absolutely horrible and we could not believe they would do nothing about it! These were all new products in new cartons so after reviewing these pictures neither Freightquote nor Wilson Truck Lines would take responsibility and reimburse us for the damaged shipment. Wilson Trucking told us we have 5 days to take the product back or will be sold off as abandoned, and Andrea at Freightquote tells us we need to settle with Wilson as it is not Freightquote's responsibility. So we got all the seating back at a total loss. Neither Wilson nor Freightquote would answer our letters or emails after the returned merchandise.
I recommend to be very cautious of what you ship through Freightquote. Freightquote comes through with the rates but if there is any problems, Freightquote will just stick their heads in the sand as “Not our problem. Hey, you trusted us!"
KANSAS -- I booked 2 shipments for 2 identical metal lathes, was quoted $479.00 for each shipment. On the pickup date I get a call saying they can't pick up the machine because it needs to be wrapped in plastic. They said they would pick it up the next day as long as it was wrapped so the shipper wrapped it. The next day the truck shows up and refuses to pick it up again. Now it needs to be crated, they say. The rep calls me and says, "I'll get a different carrier to pick it up the next day but it will cost $538.75". I said, "Ok."
After delivery I get the bills, there is an additional $270.00 in charges because Freightquote classed the shipment incorrectly and it was 300 pounds overweight on a 2000 pound shipment. The second shipment was quoted $479.00, also after delivery I get the bill there is an additional $175.00 charge for a non-commercial delivery. So I called to dispute the bill. They said they would dispute the charge.
24 hours later I get an email saying, "We looked up the address and it is a residence so the charge is valid," and I need to pay it. Normally a non-commercial delivery is delivered with a truck with a liftgate but I had to unload the machine with my forklift. Freightquote will quote you one price then charge you extra for whatever they want to charge you for. Users beware.
Same experience as many others. Their rep, Brandi coordinated a front loader to be moved from New York to Texas. Three weeks after its arrival I get a bill three times the original charge. I get the front loader weighed and confirm original weight. They won't listen and despite having no signed paperwork threaten collection agency with a 33% uplift or I can take a 15% discount today! There should be a class action suit brought against them as they have no business being in business. Very poor example of how to operate.
NEVER USE THEM AS IT SEEMS SO PERVASIVE A PRACTICE THEY WILL DO IT TO YOU TOO. I only wish I had read reviews before I used them because I cannot be bothered with the hassle of suing them if necessary. I will not pay the fake charges and expect to get a lot of harassing phone calls soon!
KANSAS CITY, KANSAS -- At first I was very happy with the service Freightquote provided.They arranged with a shipping carrier to pick up a heavy item and ship it from Arizona to Virginia for me. I estimated the size and weight and tried to err on the side of overestimation. The shipping company came on time and delivered on time and Freightquote charged my credit card the agreed-upon price.
Three weeks later I noticed a second charge from Freightquote that was more than double the original agreed-upon price. They claim that the item was twice as large as my estimate and that the charge is to make up for that difference. There is absolutely no way that the item was twice as heavy/large as I estimated, but when I brought this to their attention, I got nowhere and they have never offered legitimate evidence of the estimate being half of the actual. I tried to dispute this with my credit card company, but they refused to take a position on the charge. I would highly recommend thinking twice about using this company.
KANSAS CITY, MISSOURI -- After receiving a quote and setting a date, they claimed all the specs about the pickup weren't accounted for, although I told the salesperson. They upped the quote, but said it would be taken off my next shipment with them. Paid in full before shipment, before they scheduled pickup. After delivery they claim the trucker said the weight was 1,000 pounds more than what had been quoted, and what I know the weight actually was. Called my salesman and he said the extra charges would be wiped off (actually repeats this 6 times).
However, the daily harassment calls from their collection department continue, now claiming the salesman says claims there was a contingency to wipe out the balance. What??? Guess he forgot to tell me about whatever else was on his mind. Bottom line - find honest folks to do business with. Now using The Freight Rate Company - no problems and lower price, too.
RUSSELLVILLE, KENTUCKY -- Freightquote is a bait and switch company. I emailed them and asked them what it would cost me to have a 4 pallet shipment from Chicago to Ky delivered. I didn't know what my merchandise classification was so I let them determine that. They did so and gave me a fair price so I had them do the shipping through AAA Cooper. After the items were delivered they email me and tell me I owe them almost twice what they had quoted because AAA Cooper said it wasn't classified properly.
Well Freightquote is the one who classified it so I believe they should have to pay the difference. They basically suckered me in with a low rate and then raised it after delivery. My credit card company wouldn't reverse the charge because the delivery receipt I had signed says that I would be responsible for any up charges that may occur. Thanks to PAYPAL for that wrong doing as well. By the way this is the second time I used Freightquote and both times they pulled this stunt. Shipper BEWARE!
NEW YORK, NEW YORK -- Paid for delivery with Freightquote.com. Hired 2 laborers to assist with unloading the merchandise on the expected delivery date. When the end of the day arrived and the delivery was still pending, I called Freightquote and inquire if the shipment was lost or delayed. The CS representative told me that the carrier reports the shipment is still an entire state away and the shipment will be delivered tomorrow.
Freightquote.com caused me to waste resources due to not notifying me that the shipment would be delayed. When I mentioned this to the CS rep, I was told that was the nature of the business. I have to disagree and when I am done with this shipment, I will never use their service again! Buyer beware!
KANSAS CITY, FLORIDA -- I was lied to about size of the freight and hauling conditions. Broker clearly stated that the item is in the crate, and only needs to be top tarped. Turned out it is big machine - 96" tall instead 56". Shipper need it dry, that means completely tarped. If I would have known all information before I signed rate confirmation, I would never took this load. We end up not taking it, lost a lot of time. Compensation for truck not used was not paid. Broker was very rude. I will never do business with this brokerage again.
Product 'went missing' during shipment. Contacted customer service, and they said they would contact the shipper and get back to me. Never got back to me, and refused to return numerous calls & emails thereafter. I would NEVER use this company again, nor would I ever recommend it to anyone.