LENEXA, KANSAS -- I'm a small business owner and used www.freightquote.com as a broker to book a shipment for me. This will be the first and last time I use them. They call themselves industry experts and that is what I expected, but come to find out they are just after your money. They did not do a good job at explaining delivery options to me. They gave me two options, but come to find out (due to my own leg work and phone calls) there are many others.
Due to www.freightquotes.com's in ability and utter incompetence my shipment cost me an incremental $100 dollars to get to my customer. Additionally, when I spoke to the Customer Service rep, including a supervisor, they did not offer any solutions or consideration for the situation they created. This company is NOT customer service oriented and does not recognize the value of new customers in this tough economy. Stay away from www.freightquote.com.
KANSAS CITY, FLORIDA -- I was lied to about size of the freight and hauling conditions. Broker clearly stated that the item is in the crate, and only needs to be top tarped. Turned out it is big machine - 96" tall instead 56". Shipper need it dry, that means completely tarped. If I would have known all information before I signed rate confirmation, I would never took this load. We end up not taking it, lost a lot of time. Compensation for truck not used was not paid. Broker was very rude. I will never do business with this brokerage again.
Product 'went missing' during shipment. Contacted customer service, and they said they would contact the shipper and get back to me. Never got back to me, and refused to return numerous calls & emails thereafter. I would NEVER use this company again, nor would I ever recommend it to anyone.
Freight quote personnel has a lot of excuses but no results. Also very rude when contacted about problems was told, "I TOLD YOU!" rather than trying to help. Would not recommend this company to ANYONE! Unless they are the last resort. I could have gotten the shipment done for $20 more somewhere else and now am very sorry I didn't pay the extra $20. You get what you pay for!
Our agent got the "expedited Goods". She assured us would arrive in 3 days split into two. Delayed for a full week and we had to pick up half the order and drive it to our customers in a UHaul. They did not even provide a credit. Avoid this company if you need efficiency and competency.
MISSOURI -- Completed online form at Freightquote.com regarding a potential shipment. Shipment did not materialize. For months now I get multiple phone calls weekly and sometimes daily, and if not answered with two rings, hang ups. No messages are left. When returned call and complained agent became indignant and condescending. Said the calls would stop. They have not. Paused for a month, but the calls have begun anew. Placed on do not call list - may take legal action through state agent.
I had run a few rates with freightqoute and they were good I thought, I finally booked a shipment with them and they came back 2 months later wanting more money. My freight took forever to arrive to my customer and they said it was because my product was reweighed. The shipment I sent was 230 lbs they said it was 570, I have been shipping for over 13 years and I have never shipped anything that heavy. They screwed me, my sales representative and account representative are useless. NEVER USE Freightquote.
Since then I now use PNGLC.com for rates. They answer the phone when you call and they had better rates and I have so far sent 20 shipments with them and haven't had any issues. 9/22/2010 To answer your question, no I emailed, called, left messages for documentation and never got. Apparently their MO is to come back with bogus charges and ask for more money.
For a shipment of sculpture going to Arizona, Freight quote sold us $5000 worth of insurance. There was damage to the sculpture when it arrived at the customers house. The damage was hidden and could not have been noticed by the customer. When we arrived to install it the damage was discovered and we contacted them. They told us to file a claim when we returned. We had the damage repaired locally and were told by Freight Quote that it probably wouldn't be paid because the customer signed for it. We have given up submitting a claim because they now refuse to pay any part of this claim. I would not recommend Freight Quote for any shipping needs.