NEW YORK, NEW YORK -- Paid for delivery with Freightquote.com. Hired 2 laborers to assist with unloading the merchandise on the expected delivery date. When the end of the day arrived and the delivery was still pending, I called Freightquote and inquire if the shipment was lost or delayed. The CS representative told me that the carrier reports the shipment is still an entire state away and the shipment will be delivered tomorrow.
Freightquote.com caused me to waste resources due to not notifying me that the shipment would be delayed. When I mentioned this to the CS rep, I was told that was the nature of the business. I have to disagree and when I am done with this shipment, I will never use their service again! Buyer beware!
KANSAS CITY, FLORIDA -- I was lied to about size of the freight and hauling conditions. Broker clearly stated that the item is in the crate, and only needs to be top tarped. Turned out it is big machine - 96" tall instead 56". Shipper need it dry, that means completely tarped. If I would have known all information before I signed rate confirmation, I would never took this load. We end up not taking it, lost a lot of time. Compensation for truck not used was not paid. Broker was very rude. I will never do business with this brokerage again.
Product 'went missing' during shipment. Contacted customer service, and they said they would contact the shipper and get back to me. Never got back to me, and refused to return numerous calls & emails thereafter. I would NEVER use this company again, nor would I ever recommend it to anyone.
Freight quote personnel has a lot of excuses but no results. Also very rude when contacted about problems was told, "I TOLD YOU!" rather than trying to help. Would not recommend this company to ANYONE! Unless they are the last resort. I could have gotten the shipment done for $20 more somewhere else and now am very sorry I didn't pay the extra $20. You get what you pay for!
KANSAS CITY, MAINE -- We spoke about this quote at least three times. Every time, we reviewed the item being sent and the class 250 which it belonged. I even called Estes Carrier to verify the Class and described in detail the item which they called class 250 as well. So you both agreed independently. I reviewed with them the structure and you told me to crate it. Never was in mentioned that it had to be palletized. When I dropped it off to Estes, they did not mention it either. The person that signed for acceptance put the crate on their forklift and drove off so it didn't need a pallet then.
The pictures that were sent from Estes shows they could have tied it to the side of the truck trailer wall which has a provision for that. There are several items in the same picture in the background that are not palletized as well so why did mine have to be. Then Estes Carrier and Freightquote.com change the class to 300 and adds a pallet which brings the dimensions and weight higher. Then they add additional $17.77 on top of the already ridiculous $98.57 already charged! That was their way of adding additional unwarranted charges. Then to top it off, I'm not notified about any charges until I check my bank balance yesterday!
I complained yesterday to **about not getting any notice so I could dispute this earlier before charges were taken only to get the notice "as I was talking" (some notice!) to ** yesterday (which the notice is dated 2/3/2014) after a transaction was taken out of my bank account! I want my $78.02 back!
Freightquote.com also wanted to blame Estes Carrier for this. Freightquote.com is the one I dealt with and sent my money to. I already paid $447.36 to Freightquote.com (freightquote.com, not freightestimate.com) which I think is enough. I don't need to have another charge of $78.02 after the deal is done! It's your responsibility to refund me, not waiting for somebody else to decide for you. They're representing my satisfaction. They can get your money back from whomever they want to afterward, I bought from them.
LENEXA, KANSAS -- We ship building materials through 3 or 4 states in the North East. One of their reps called me once a month for many months, wasn't pushy, just hopeful we would try their freight services. We have 5 to 10 truckloads per week which our factories cannot handle, so I tried FREIGHTQUOTE based on all their promises that we would never regret it. Booked 11 full truckloads to deliver through FREIGHTQUOTE in the CT, NJ & PA areas and I regretted it from the 1st truck on.
They sent the wrong type of truck (box truck instead of flatbed), did not even have a pallet jack onboard (which they swore each truck would), promised 3 out of 4 trucks would arrive to one location on a Friday with the last to arrive on Monday; Only 1 truck arrived on Friday and now it looks like no trucks will arrive Monday because at least one of our factory vendors refuses to load any more of their trucks unless its the flatbeds promised which they now say they can't get in time...
Similar problem now with another location they were supposed to deliver to. DO NOT use these guys, they're just a huge broker, which there's nothing wrong with if you have no time constraints, are shipping small amounts and don't care what kind of trucks. HOWEVER: Anyone thinking of using these guys for full truckload commercial (lumber, masonry, metals, etc.) WALK AWAY & DON'T EVEN CONSIDER USING FREIGHTQUOTE.
I've learned my lesson (very expensive, cost me average $500 per truck plus I may have lost these two big customers now) and am working with more local/regional direct trucking companies that specialize in flatbeds and own hundreds of their own trucks. A bargain is not a bargain when you're in business with time constraints and the shipper (FREIGHTQUOTE) does not deliver when promised and brings the wrong trucks - The cost to the contractors on site was considerable; Crews standing around doing nothing because materials didn't arrive, crane rented for the day which was wasted and now has to be re-rented on another day.
I couldn't give FREIGHTQUOTE A LOWER SCORE, hard to image how any company could screw up a sizeable order (with lots of repeat business to come) so badly. The representative is trying to keep us on with more lies, as he knows we could easily be shipping 20 or 30 trucks a week with them if things went smooth but NO WAY! Got to cut my losses; Too many problems with them as a broker vs being an actual trucking company and I WON'T PUT UP WITH ANYONE IN BUSINESS WHO FAILS TO DELIVER & LIES ABOUT MULTIPLE ISSUES!!! **!!! Completely unreliable & dishonest, stay away from FreightQuote.
KANSAS CITY, MISSOURI -- Here is my personal experience and opinion of Freightquote.com. I purchased shipping via Freightquote. They offered a price that was slightly less than another site, so I thought it would be fine. I asked for a delivery appointment and a liftgate. The Freightquote site showed that the shipping would be overnight, arriving between 9 to noon today. The problem is... Freightquote didn't warn me that clicking the delivery appointment and liftgate service would delay the shipment. I added those items BEFORE the site told me the delivery time, so the site really should have updated the delivery estimate. Instead, they left me hanging out to dry.
Additionally, I selected the shipper based on its Website's promises. N & M Transfer's site says, "On Time. We Guarantee It"... and, "All we ask is a chance to be as good as our word. Then we've got to deliver... our future is riding on it!" Well, 2:00 p.m. comes around, and the shipment's not here. I get a call from N & M Transfer, saying 1) they will not be coming today, 2) they cannot provide the liftgate. When I ask about the guarantee, Guess what? They tell me about the delay because of the appointment and liftgate.
N&M told me, "Everybody knows that." Well, Freightquote didn't say anything about that... and the N & M Transfer site doesn't say anything about that. Instead, N & M's site shows a big map, promising one day delivery to my area. There are a lot of other promises, like "Direct Overnight Service to all points in Wisconsin, Michigan's Upper Peninsula, the Chicago/Rockford commercial zone, Central Illinois, the major markets in Minnesota, Eastern Iowa, and Indiana!"
At no point I can see is there any guidance saying that appointment or liftgates will mean delays. Instead, N & M's hidden caveats mean you shouldn't rely on their statements. For me, that means a problem during the busy Christmas season. Now, N & M claims this is all Freightquote.com's problem. And when I talked to Freightquote, the representative didn't care. So, like many others on this site, I really can't recommend Freightquote or their shippers.
KANSAS CITY, MISSOURI -- I have had 2 bad experiences with this company. Being that they are a broker they seem to like to "pass the buck" with any issue that arises. Most recently I scheduled a pick up and they never showed up. We lost a big customer because of this and all I was told is... "If you read our website you will see we do not guarantee your pick ups!" What the heck.. I scheduled it online, as I always do with all my freight carriers. Then I even received a confirmation email of my pick up request. So when they never showed, I called the customer service number and a recording said they were closed.
So here it is the next day and I call to see what happened (note **no one ever contacted me, even though my representative gets notification of ALL my online activity and could see my freight was not picked up) and I am told I have too high of expectation. I guess expecting a truck to show up and pick up my freight is too much to ask for from this useless company. I WILL NEVER USE THIS COMPANY AGAIN!!!