KANSAS CITY, MISSOURI -- Here is my personal experience and opinion of Freightquote.com. I purchased shipping via Freightquote. They offered a price that was slightly less than another site, so I thought it would be fine. I asked for a delivery appointment and a liftgate. The Freightquote site showed that the shipping would be overnight, arriving between 9 to noon today. The problem is... Freightquote didn't warn me that clicking the delivery appointment and liftgate service would delay the shipment. I added those items BEFORE the site told me the delivery time, so the site really should have updated the delivery estimate. Instead, they left me hanging out to dry.
Additionally, I selected the shipper based on its Website's promises. N & M Transfer's site says, "On Time. We Guarantee It"... and, "All we ask is a chance to be as good as our word. Then we've got to deliver... our future is riding on it!" Well, 2:00 p.m. comes around, and the shipment's not here. I get a call from N & M Transfer, saying 1) they will not be coming today, 2) they cannot provide the liftgate. When I ask about the guarantee, Guess what? They tell me about the delay because of the appointment and liftgate.
N&M told me, "Everybody knows that." Well, Freightquote didn't say anything about that... and the N & M Transfer site doesn't say anything about that. Instead, N & M's site shows a big map, promising one day delivery to my area. There are a lot of other promises, like "Direct Overnight Service to all points in Wisconsin, Michigan's Upper Peninsula, the Chicago/Rockford commercial zone, Central Illinois, the major markets in Minnesota, Eastern Iowa, and Indiana!"
At no point I can see is there any guidance saying that appointment or liftgates will mean delays. Instead, N & M's hidden caveats mean you shouldn't rely on their statements. For me, that means a problem during the busy Christmas season. Now, N & M claims this is all Freightquote.com's problem. And when I talked to Freightquote, the representative didn't care. So, like many others on this site, I really can't recommend Freightquote or their shippers.
KANSAS CITY, MISSOURI -- I have had 2 bad experiences with this company. Being that they are a broker they seem to like to "pass the buck" with any issue that arises. Most recently I scheduled a pick up and they never showed up. We lost a big customer because of this and all I was told is... "If you read our website you will see we do not guarantee your pick ups!" What the heck.. I scheduled it online, as I always do with all my freight carriers. Then I even received a confirmation email of my pick up request. So when they never showed, I called the customer service number and a recording said they were closed.
So here it is the next day and I call to see what happened (note **no one ever contacted me, even though my representative gets notification of ALL my online activity and could see my freight was not picked up) and I am told I have too high of expectation. I guess expecting a truck to show up and pick up my freight is too much to ask for from this useless company. I WILL NEVER USE THIS COMPANY AGAIN!!!
KANSAS CITY, NEW JERSEY -- In the aftermath of Hurricane Sandy here in New Jersey we purchased a generator from a very kind family in California to help out devastated local families rebuild. Freightquote picked up the generator in California and then lost it for almost three weeks while in the California port. When they finally located our generator in the port, they informed us that it had been looted of most of its parts, the generator was now non functional. Freightquote then returned the generator to the pickup location, without notifying us and sent us a bill for the shipping.
We disputed the charges with American Express. They investigated and ruled that Freightquote did not perform the task they were hired to do. They refunded our payment but two months later I received a collection call from a debt collector attempting to collect my original bill from Freightquote. I contacted Freightquote and explained the situation to numerous supervisors and managers who all did not care about our situation or what happened and are still trying to collect their original fee even though they did nothing but cause us more heartache. Beware of Freightquote, they are worse than any hurricane I have ever experienced. They are heartless people.
NEW YORK, NEW YORK -- Paid for delivery with Freightquote.com. Hired 2 laborers to assist with unloading the merchandise on the expected delivery date. When the end of the day arrived and the delivery was still pending, I called Freightquote and inquire if the shipment was lost or delayed. The CS representative told me that the carrier reports the shipment is still an entire state away and the shipment will be delivered tomorrow.
Freightquote.com caused me to waste resources due to not notifying me that the shipment would be delayed. When I mentioned this to the CS rep, I was told that was the nature of the business. I have to disagree and when I am done with this shipment, I will never use their service again! Buyer beware!
KANSAS CITY, COLORADO -- This is the most dishonest company that I have ever used. I would discourage anyone and everyone from getting caught in this companies horrible business practices. They stole several thousand dollars from my bank account and used their huge corporate ability's and almost put my very small business, out of business. Being that I am just a little guy and don't have the time or money to fight them I just had to work hard and rebuild my company and suck up the $1800 they stole from me. (At least I have the ability and determination to feed my family.)
Some others might not be so lucky. I would strongly urge any and all to get shipping done elsewhere, other than using http://Freightquote.com. If one of their shippers feels like taking advantage of you, they will not fight for you like you would fight for yourself. It is very important to hire a company or person that has you in mind and this company will do nothing for you if there is a problem. I actually used them twice and the first time was a bad experience also, I tried to give them the benefit of the doubt and used them a second time.
I should have not done that, but if I could save one other person and especially 50 others to not use them and have horrible experiences then I have done my good deed and hopefully save another small business or person from being completely taken.
Freight quote personnel has a lot of excuses but no results. Also very rude when contacted about problems was told, "I TOLD YOU!" rather than trying to help. Would not recommend this company to ANYONE! Unless they are the last resort. I could have gotten the shipment done for $20 more somewhere else and now am very sorry I didn't pay the extra $20. You get what you pay for!
LENEXA, KANSAS -- We ship building materials through 3 or 4 states in the North East. One of their reps called me once a month for many months, wasn't pushy, just hopeful we would try their freight services. We have 5 to 10 truckloads per week which our factories cannot handle, so I tried FREIGHTQUOTE based on all their promises that we would never regret it. Booked 11 full truckloads to deliver through FREIGHTQUOTE in the CT, NJ & PA areas and I regretted it from the 1st truck on.
They sent the wrong type of truck (box truck instead of flatbed), did not even have a pallet jack onboard (which they swore each truck would), promised 3 out of 4 trucks would arrive to one location on a Friday with the last to arrive on Monday; Only 1 truck arrived on Friday and now it looks like no trucks will arrive Monday because at least one of our factory vendors refuses to load any more of their trucks unless its the flatbeds promised which they now say they can't get in time...
Similar problem now with another location they were supposed to deliver to. DO NOT use these guys, they're just a huge broker, which there's nothing wrong with if you have no time constraints, are shipping small amounts and don't care what kind of trucks. HOWEVER: Anyone thinking of using these guys for full truckload commercial (lumber, masonry, metals, etc.) WALK AWAY & DON'T EVEN CONSIDER USING FREIGHTQUOTE.
I've learned my lesson (very expensive, cost me average $500 per truck plus I may have lost these two big customers now) and am working with more local/regional direct trucking companies that specialize in flatbeds and own hundreds of their own trucks. A bargain is not a bargain when you're in business with time constraints and the shipper (FREIGHTQUOTE) does not deliver when promised and brings the wrong trucks - The cost to the contractors on site was considerable; Crews standing around doing nothing because materials didn't arrive, crane rented for the day which was wasted and now has to be re-rented on another day.
I couldn't give FREIGHTQUOTE A LOWER SCORE, hard to image how any company could screw up a sizeable order (with lots of repeat business to come) so badly. The representative is trying to keep us on with more lies, as he knows we could easily be shipping 20 or 30 trucks a week with them if things went smooth but NO WAY! Got to cut my losses; Too many problems with them as a broker vs being an actual trucking company and I WON'T PUT UP WITH ANYONE IN BUSINESS WHO FAILS TO DELIVER & LIES ABOUT MULTIPLE ISSUES!!! **!!! Completely unreliable & dishonest, stay away from FreightQuote.
LENEXA, KANSAS -- I'm a small business owner and used www.freightquote.com as a broker to book a shipment for me. This will be the first and last time I use them. They call themselves industry experts and that is what I expected, but come to find out they are just after your money. They did not do a good job at explaining delivery options to me. They gave me two options, but come to find out (due to my own leg work and phone calls) there are many others.
Due to www.freightquotes.com's in ability and utter incompetence my shipment cost me an incremental $100 dollars to get to my customer. Additionally, when I spoke to the Customer Service rep, including a supervisor, they did not offer any solutions or consideration for the situation they created. This company is NOT customer service oriented and does not recognize the value of new customers in this tough economy. Stay away from www.freightquote.com.
Freightquote does a wonderful job of booking the shipments. I have shipped hundreds of items using them. I had 4 shipments damaged with them in the last 5 years. The problem with them is that they make sure you NEVER get paid for a damage claim. The first two they said wouldn't be paid because it was not packaged to specs. The third one I was dealing with the trucking company directly, and had gone through the complete claim process with them, but when it got time to write the check they wrote it to freightquote instead.
The freight quote rep sent the check back to the trucking company and I never got credit or payment on the claim. I didn't know this had happened until months later and was told by the trucking company that freightquote told them they could NOT deal with me directly so I called freightquote and was told it was too late to file a claim. The fourth one is the one I'm upset about. I placed a claim for $569.00 and was told by ** in claims that if it was under $500.00 they would pay it quickly.
I agreed to take $500.00 and was given a claim number. It has been 1 year and 6 months and I still have NOT received payment for the claim. Always getting one excuse or another when I call. I have talked to more than a dozen different people in claims & collections, and still getting the run around. I've had it with freightquote. I will only use them get a quote then will contact the trucking company directly to match the quote. It has been working so far.