Product 'went missing' during shipment. Contacted customer service, and they said they would contact the shipper and get back to me. Never got back to me, and refused to return numerous calls & emails thereafter. I would NEVER use this company again, nor would I ever recommend it to anyone.
Freight quote personnel has a lot of excuses but no results. Also very rude when contacted about problems was told, "I TOLD YOU!", rather than trying to help. Would not recommend this company to ANYONE! Unless they are the last resort. I could have gotten the shipment done for $20 more somewhere else and now am very sorry I didn't pay the extra $20. You get what you pay for!
Our agent got the "expedited Goods". She assured us would arrive in 3 days split into two. Delayed for a full week and we had to pick up half the order and drive it to our customers in a UHaul. They did not even provide a credit. Avoid this company if you need efficiency and competency.
MISSOURI -- Completed online form at Freightquote.com regarding a potential shipment. Shipment did not materialize. For months now I get multiple phone calls weekly and sometimes daily, and if not answered with two rings, hang ups. No messages are left. When returned call and complained agent became indignant and condescending. Said the calls would stop. They have not. Paused for a month, but the calls have begun anew. Placed on do not call list - may take legal action through state agent.
I had run a few rates with freightqoute and they were good I thought, I finally booked a shipment with them and they came back 2 months later wanting more money. My freight took forever to arrive to my customer and they said it was because my product was reweighed. The shipment I sent was 230 lbs they said it was 570, I have been shipping for over 13 years and I have never shipped anything that heavy. They screwed me, my sales representative and account representative are useless. NEVER USE Freightquote.
Since then I now use PNGLC.com for rates. They answer the phone when you call and they had better rates and I have so far sent 20 shipments with them and haven't had any issues. 9/22/2010 To answer your question, no I emailed, called, left messages for documentation and never got. Apparently their MO is to come back with bogus charges and ask for more money.
For a shipment of sculpture going to Arizona, Freight quote sold us $5000 worth of insurance. There was damage to the sculpture when it arrived at the customers house. The damage was hidden and could not have been noticed by the customer. When we arrived to install it the damage was discovered and we contacted them. They told us to file a claim when we returned. We had the damage repaired locally and were told by Freight Quote that it probably wouldn't be paid because the customer signed for it. We have given up submitting a claim because they now refuse to pay any part of this claim. I would not recommend Freight Quote for any shipping needs.
Freightquote does a wonderful job of booking the shipments. I have shipped hundreds of items using them. I had 4 shipments damaged with them in the last 5 years. The problem with them is that they make sure you NEVER get paid for a damage claim. The first two they said wouldn't be paid because it was not packaged to specs. The third one I was dealing with the trucking company directly, and had gone through the complete claim process with them, but when it got time to write the check they wrote it to freightquote instead.
The freight quote rep sent the check back to the trucking company and I never got credit or payment on the claim. I didn't know this had happened until months later and was told by the trucking company that freightquote told them they could NOT deal with me directly so I called freightquote and was told it was too late to file a claim. The fourth one is the one I'm upset about. I placed a claim for $569.00 and was told by ** in claims that if it was under $500.00 they would pay it quickly.
I agreed to take $500.00 and was given a claim number. It has been 1 year and 6 months and I still have NOT received payment for the claim. Always getting one excuse or another when I call. I have talked to more than a dozen different people in claims & collections, and still getting the run around. I've had it with freightquote. I will only use them get a quote then will contact the trucking company directly to match the quote. It has been working so far.
ROCKTON, ONTARIO, CANADA -- My company and one of our sister companies have both used Freightquote.com, once. We will never use this Internet service again, ever, nor will we recommend it to anyone. The most recent experience saw us paying nearly 4 times the original amount quoted and delivery taking significantly longer than stated in their original quotation. Disputing charges on one's Credit Card when a 3rd party is involved is virtually impossible. Your bank may feel your pain but they cannot help. Lesson learned: deal one on one with your chosen carrier and then you have recourse.
I contacted Freight quote re: getting a skid delivered from a warehouse in Miami to a depot in Niagara Falls, NY.. They gave me a great rate but... Unfortunately the skid wound up at a Texas address where it was refused. After a couple of weeks, when it had still not turned up in Niagara Falls, we tracked it down in Texas. In the end, it costed me a few hundred $ more to get it out of storage in Texas and re-routed to Niagara Falls. Not a happy experience.