Does Not Deliver
KANSAS CITY, MISSOURI -- Here is my personal experience and opinion of Freightquote.com.
I purchased shipping via Freightquote. They offered a price that was slightly less than another site, so I thought it would be fine. ... read full review1 Replies - Latest reply on 11/24/2013
KANSAS CITY, MISSOURI -- I have had 2 bad experiences with this company. Being that they are a broker they seem to like to "pass the buck" with any issue that arises. Most recently I scheduled a pick up and they never showed up. We lost a big customer because of this and all I was told is... "If you read our website you will see we do not guarantee your pick ups"! What the heck.. I scheduled it online, as I always do with all my freight carriers. Then I even received a confirmation email of my pick up request. So when they never showed, I called the customer service number and a recording said they were closed.
So here it is the next day and I call to see what happened (note** no one ever contacted me, even though my representative gets notification of ALL my online activity and could see my freight was not picked up) and I am told I have too high of expectation. I guess expecting a truck to show up and pick up my freight is too much to ask for from this useless company. I WILL NEVER USE THIS COPMPANY AGAIN!!!
Little Man Beware
KANSAS CITY, COLORADO -- This is the most dishonest company that I have ever used. I would discourage anyone and everyone from getting caught in this companies horrible business practices. they stole several thousand dollars ... read full review1 Replies - Latest reply on 10/16/2013
Our agent got the "expedited Goods". She assured us would arrive in 3 days split into two. Delayed for a full week and we had to pick up half the order and drive it to our customers in a UHaul. They did not even provide a credit. Avoid this company if you need efficiency and competency. Add reply
MISSOURI -- Completed online form at Freightquote.com regarding a potential shipment. Shipment did not materialize. For months now I get multiple phone calls weekly and sometimes daily, and if not answered with two rings, hang ups. No messages are left.
1 Replies - Latest reply on 03/02/2012Add reply
When returned call and complained agent became indignant and condescending. Said the calls would stop. They have not. Paused for a month, but the calls have begun anew. Placed on do not call list - may take legal action thru state agent.
LENEXA, KANSAS -- I'm a small business owner and used www.freightquote.com as a broker to book a shipment for me. This will be the first and last time I use them. They call themselves industry experts and that is what I expected, but come to find out they are just after your money. They did not do a good job at explaining delivery options to me. They gave me two options, but come to find out (due to my own leg work and phone calls) there are many others. Due to www.freightquotes.com's in ability and utter incompetence my shipment cost me an incremental $100 dollars to get to my customer. Additionally, when I spoke to the Customer Service rep, including a supervisor, they did not offer any solutions or consideration for the situation they created. This company is NOT customer service oriented and does not recognize the value of new customers in this tough economy. Stay away from www.freightquote.com.2 Replies - Latest reply on 12/22/2010Add reply
ROCKTON, ONTARIO, CANADA -- My company and one of our sister companies have both used Freightquote.com, once. We will never use this Internet service again, ever, nor will we recommend it to anyone. The most recent experience saw us paying nearly 4 times the original amount quoted and delivery taking significantly longer than stated in their original quotation.
2 Replies - Latest reply on 10/15/2010Add reply
Disputing charges on one's Credit Card when a 3rd party is involved is virtually impossible. Your bank may feel your pain but they cannot help.
Lesson learned: deal one on one with your chosen carrier and then you have recourse.
I had ran a few rates with freightqoute and they were good I thought, I finally booked a shipment with them and they came back 2 months later wanting more money. My freight took forever to arrive to my customer and they said it was because my product was reweighed. The shipment I sent was 230 lbs they said it was 570, I have been shipping for over 13 years and I have never shipped anything that heavy. They screwed me, my sales representative and account representative are useless. NEVER USE Freightquote.
6 Replies - Latest reply on 07/30/2012Add reply
Since then I now use PNGLC.com for rates. They answer the phone when you call and they had better rates and I have so far sent 20 shipments with them and haven't had any issues.
9/22/2010 To answer your question no I emailed called left messages for documentation and never got apparently their MO is to come back with bogus charges and ask for more money.
I contacted Freight quote re. getting a skid delivered from a warehouse in Miami to a depot in Niagara Falls, NY.. They gave me a great rate but . . . Unfortunately the skid wound up at a Texas address where it was refused. After a couple of weeks, when it had still not turned up in Niagara Falls, we tracked it down in Texas. In the end, it costed me a few hundred $ more to get it out of storage in Texas and re-routed to Niagara Falls. Not a happy experience3 Replies - Latest reply on 08/16/2010Add reply
Don't believe the quote the give you. The are crooks. They gave me a quote lower then there competitors, then after the delivery they more than doubled it. they are a bunch of crooks and I would not believe there quote. It is lie, not worth anything. 4 Replies - Latest reply on 10/15/2010Add reply
For a shipment of sculpture going to Arizona, Freight quote sold us $5000 worth of insurance. There was damage to the sculpture when it arrived at the customers house. The damage was hidden and could not have been noticed by the customer. When we arrived to install it the damage was discovered and we contacted them. They told us to file a claim when we returned. We had the damage repaired locally and were told by Freight Quote that it probably wouldn't be paid because the customer signed for it. We have given up submitting a claim because they now refuse to pay any part of this claim. I would not recommend Freight Quote for any shipping needs.3 Replies - Latest reply on 06/20/2011Add reply