MASSENA, NEW YORK -- My wife and I have been looking for a good basic front wheel drive car with good fuel economy. We hadn't decided completely on new or used, but we're hoping to find a like-new used car at a good price. We shopped basically every dealership in our area over 2 days and without a doubt the worst experience was at Frenchie's. Apparently, Frenchie's used to be the best place to go. I guess that's why we went there with high hopes. We had no intention to buy that day, but we're looking for serious options. After we were told that it is under new management and that they are too concerned about making money.
When we walked up to the lot (I NEVER drive my car onto a dealership lot) we were greeted by a young man who pointed at us, and said something like "boy do I have a deal for you!". We hadn't even told him what we wanted yet. We began to tell him what we were looking for but it was like he wasn't listening. He led us to a bunch of used SUVs and opened the door to one. We told him we wanted a small car with fuel economy and that an SUV was the exact opposite of what we needed. He led us inside and sat us down at his desk.
He went away and came back with some folders, of small SUVs. I started to get frustrated as he obviously was trying to push used SUVs on us. Then he asked all kinds of probing information, and asked to see our vehicle. He said we couldn't get prices unless our trade in was here. We told him we just wanted to know the best price before trade-in but he refused. Then some idiot came out and began telling us how "dumb" it is not to bring our trade-in.
We told them both that we were not sure about trading in. We just wanted to know the best price on the car we wanted. The idiot began talking about God know what, of on some tangent, something about how we must have a SUV in the winter up here and how it's a necessity. Then he went on about their new showroom, and the new website, and the service station (I have my own mechanic). I just wanted to look at cars, but it seemed they were too busy selling themselves. I couldn't care less about websites or showrooms.
If these people are under new management then as far as I'm concerned, they are a new business, even if they couldn't think of a new name. We tried to leave but the both of them followed us out, saying they had a car to show us. I thought "too late you had your chance 1 hour ago". They followed us off the lot trying to get us back. It was pathetic.
That night my father in-law was on the phone. I told him about our afternoon and he told me about Frenchie's, and how he got overcharged on a simple oil change. They put in all kinds of charges for work they never did. I'm glad I didn't get involved with Frenchie's.
MASSENA, NEW YORK -- I went to Frenchie's to trade in my used minivan for a new one. It is a 2004 Chrysler Town and Country. It had 23,000 mi at the time and has been extremely well cared for. I brought every receipt of all maintenance done. When I went inside I was greeted by a man named Jerry. By the way he was dressed I thought he was a mechanic but it turned out he was a salesman.
I was looking for a new trailblazer, something small with 4 wheel drive. He got all excited and started telling me about used minivans. I told him I didn't want a minivan, but an SUV. He started asking me all sorts of personal questions. I know it's his job, but this person was so annoying I just wanted to leave. I told him "Please let's get down to business" and took me outside.
On the lot he would show me anything but minivans. I just ignored him and walked away and looked at the new SUVs. He told me to meet him inside when I was ready as he had other things to show me. I felt like I wasn't being listened to, so when I went back in I asked for a manager. Then a man named Arnie came out. He told me he looked at my minivan and he went into some prepared speech about non-GM cars.
This guy was so coy it was insulting. I've never been so insulted without someone just coming out and putting me down. He seemed to think my van, with leather, a DVD, and every other upgrade, plus a clean engine, no problems mechanically, etc was worth only $5,000 to me. I just can't explain it. The way I was treated and the offer they gave me was like one big slap in the face, as if they were saying "How dare you bring a non-GM vehicle around here." I am never going back and I am telling others to do the same.