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Frenchie's Chevrolet

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Save Yourself! High Pressure Sales
Posted by on
MASSENA, NEW YORK -- My wife and I have been looking for a good basic front wheel drive car with good fuel economy. We hadn't decided completely on new or used, but were hoping to find a like-new used car at a good price. We shopped basically every dealership in our area over 2 days and without a doubt the worst experience was at Frenchies.

Appearently, Frenchie's used to be the best place to go. I guess that's why we went there with high hopes. We had no intention to buy that day, but were looking for serious options. After we were told that it is under new management and that they are too concerned about making money.

When we walked up to the lot ( I NEVER drive my car onto a dealership lot) we were greeted by a young man who pointed at us, and said something like "boy do I have a deal for you!". We hadn't even told him what we wanted yet. We began to tell him what we were looking for but it was like he wasn't listening. He led us to a bunch of used SUVs and opened the door to one. We told him we wanted a small car with fuel economy and that an SUV was the exact opposite of what we needed. He led us inside and sat us down at his desk. He went away and came back with some folders, of small SUVs. I started to get frustrated as he obviously was trying to push used SUVs on us. Then he asked all kinds of probing information, and asked to see our vehicle. He said we couldn't get prices unless our trade in was here. We told him we just wanted to know the best price before trade-in but he refused.

Then some idiot came out and began telling us how "dumb" it is not to bring our trade-in. We told them both that we were not sure about trading in, we just wanted to know the best price on the car we wanted. The idiot began talking about God know what, of on some tangent, something about how we must have a SUV in the winter up here and how its a necessity. Then he went on about their new showroom, and the new website, and the service station ( I have my own mechanic). I just wanted to look at cars, but it seemed they were too busy selling themselves.I couldn't care less about websites or showrooms. If these people are under new management then as far as I'm concerned, they are a new business, even if they couldn't think of a new name.

We tried to leave but the both of them followed us out, saying they had a car to show us. I thought "too late you had your chance 1 hour ago". They followed us off the lot trying to get us back. It was pathetic.

That night my father in-law was on the phone. I told him about our afternoon and he told me about Frenchies, and how he got overcharged on a simple oil change, they put in all kinds of charges for work they never did. I'm glad I didn't get involved with Frenchies.
     
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Anonymous on 2007-05-19:
They sound desperate.
jktshff1 on 2007-05-20:
JayD,
He doesn't sound like much of a salesman.
go in, get the price, on your terms, not on their's. They are playing games. cash?...they get points on financing.
price: $20,000, oh cash! $23,000. no trade in? Price: $23,000
Trade in? Same car $27,000 less your trade in.
Got to play the game.
rhondam718732 on 2007-05-21:
It's not gameplay when a customer chooses not to Bing in a car they may or may not trade in. Yes, having the trade-in factored in sometimes reduces the price of the car being purchased...but that's only because the dealer can make a bigger profit margin on use cars and pass off some of the profit in a discount towards the car being purchased. It's usually not that much and any dealer worth their salt can change begotiations if the customer does decide to trade in a car on the next visit. FORGET this dealer.
getitdone on 2007-06-25:
hey JayD, you sound like an idiot. they are not playing any games. Just being smart.
Anonymous on 2007-06-25:
Watch it getitdone, I found out JayD is sensitive and gets hurt very easy and I don't care!!!

JayD, did you take your pills yet?
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Poor service
Posted by on
MASSENA, NEW YORK -- I went to Frenchie's to trade in my used minivan for a new one. It is a 2004 Chrysler Townand Country. It had 23,000 mi at the time and has been extremely well cared for. I brought every receipt of all maintenance done. When I went inside I was greted by a man named Jerry. By the way he was dressed I thought he was a mechanic but it turned out he was a salesman. I I was looking for a new trailbalzer, something small with 4 wheel drive. He got all excited and started telling me about used minivans. I told him I didn't want a minivan, but an SUV. He started asking me all sorts of personal questions. I know its his job, but this person was so annoying I just wanted to leave. I told him please lets get down to business and took me outside.
On the lot he would show me anything but minivans. I just ignored him and walked away and looked at the new SUVs. He told me to meet him inside when I was ready as he had other things to show me. I felt like I wasn't being listened to, so when I went back in I asked for a manager. Then a man named Arnie came out. He told me he looked at my minivan and he went into some prepared speech about non gm cars. This guy was so coy it was insulting. I've never been so insulted without someone just coming out and putting me down. He seemed to think my van, with leather, a dvd, and everyother upgrade, plus a clean engine, no problems mechanically,etc was worth only $5000 to me. I just can't explain it, ithe way I was treated and the offer they gave me was like one big slap in the face, as if they were saying "How dare you bring a non-gm vehicle around here." I am never going back and I am telling others to do the same.
     
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spiderman2 on 2006-02-10:
Unless the quality of the trailblazer has vastly improved since 2001 they may have just done you a huge favor! I would only buy another one if it came with its own tow truck.
miketech on 2006-02-10:
Good one Spiderman2! I used to sell cars and it sounds like they know the basics but their timing is off. Course if someone already knows what they want why try and sell um. Just sell them on the dealership and send them home in their new car. It's not that hard.
spiderman2 on 2006-02-10:
The most enjoyable thing about my blazer was driving on a huge interstate highway with no brake lights, turn signal or 4 ways. That was a treat! They would only work when the planets were aligned correctly. Another awesome thing was when the horn would just start blaring....my neighbors enjoyed that one immensly.
Anonymous on 2006-02-12:
Seems you newbies have this one covered, good job.
111pounder on 2006-03-28:
You must be out of your mind. Jerry was my salesman at Frenchies Chevrolet, and he was the most knowledgeable clean cut well spoken salesperson I have ever dealt within the car business. Including big city dealers.
Before you hammer a 25 year reputation with your bad 3 cent judgment. Take a look at your self!
autocritic on 2007-05-19:
These people have their "buddies" who get good service but its like being in a social club. Unless you are some kind of insider you get the shaft like all the others they don't feel have the right social status.
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