Friendly's Restaurant

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1.0 out of 5, based on 2 ratings and
7 reviews & complaints.

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Worst Experience
Posted by on
Rating: 1/51
PEABODY, MASSACHUSETTS -- Friendly's was one of my favorite places for breakfast and lunch. However, I had a very unsatisfactory experience at the Peabody, MA location. During my visit, the restaurant was very crowded, so the wait was very long. The staff seemed disorganized and there were several mistakes in our order.The food did not look properly prepared or presentable, the meat was not cook and did not taste fresh either.

The waitress was friendly but clueless. She had no idea what was in the menu and brought us the wrong order. I paid in a hurry and quickly got out of there! This was our last visit to this nasty place.
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Noneya on 09/03/2014:
You should always tip your waitress. ESPECIALLY when Friendly's is busy. No one understands the amount of things a Friendly's waitress has to do or put up with UNLESS you have worked there or know someone that has/does. The majority of the time it's not our fault if we can't get to you. Sometimes we have to make our own ice cream, not to mention the fact we're always out of something and have to go searching for it. There are so many inconveniences that come with working at Friendly's and I hate when customer's don't sympathize. I'm sorry that you had a bad experience but please don't talk until you're an employee there.
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Friendlys Review
Posted on
Rating: 1/51
MONTROSE, OHIO -- I'm done with Friendlys . The silverware is dirty and my Reece. Cup Sundae had a piece of paper in it... I think they need to update the inside and give it a good clean.... Also the one on Arlington Rd it smells like backed up sewage and also needs a update...... I'll go to Menchies from now on... I don't usually post negative stuff but I'm very disappointed .....
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Barry on 07/28/2014:
Write them a letter, I found them to be very responsive to complaints
Noneya on 09/03/2014:
NO ONE knows what it's like to be a Friendly's server. Even when you do a good job people still tip you like shit because nothing but trash walks through that door. People complain just to get free shit. We wash the silverware more than twice most of the time, it's clean. If you found a piece of paper in your sundae, it probably won't kill you and it's probably from the Reese's Cup that was put in your sundae. We're human too and it is extremely difficult to work there. Apparently we're notorious for being a slow restaurant but that's for so many reasons. We all try to do our best but there are so many obstacles that come with working there that it's impossible to do anything quickly. I agree with the thought about the updates and cleaning.. but we don't have a say in any of that. Try Sweet Frog, it's better than Menchie's. Neither of those places has ice cream though. Thanks.
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It really wasn't all that friendly.
Posted by on
BENNINGTON, VERMONT -- My training group of Residence Advisors went out for some ice cream in the middle of the week. There was about 15 of us, aged 19-23.

We called ahead to ask if they had the servers/tables to accommodate us. We were assured they did and thanked us for calling. I mean, in all fairness we WERE accommodated, but it wasn't really pleasant.

When we walked in, the waittresses kind of rolled their eyes at each other and immediately started bustling around with a bad attitude, sighing and huffing to wipe up tables and seat us. They kept making eye contact with each other and making a face like, "This is ridiculous."

I mean, okay, I understand that people can be prejudice against a large group of young adults, but we stood and waited politely to be seated, smiled and thanked them, didn't make a ruckus, etc. I don't think we were particularly difficult to handle.

The entire restaurant was littered with napkins and food, and had a strange mildew smell. It was pretty gross.

Our orders were right on, though, and we did tip. The waitresses did, however, make it obvious we were unwelcome, and the store was a mess. Yuck. I know where I definitely will not be eating this semester. Boo, Friendly's.
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MSCANTBEWRONG on 09/17/2009:
At least your orders were correct. Sorry you had to tolerate such immature behavior.
Buddy01 on 09/18/2009:
Good for you for taking your business elsewhere. There are too many choices to put up with that treatment. Perhaps you could let management know you will not be back and why.
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Ladies' restroom
Posted by on
MONTROSE, OHIO -- A friend and I visited the Friendly's Restaurant in the Montrose,Ohio area the last weekend of July,2008. I went to use their restroom facilities and it was so unclean and stunk of urine that I walked right back out. Another customer walked in right after me and had a similar reaction. It reminded me of one of those open restrooms at a beach with paper everywhere and urine all over the seats!! It was disgusting!! I almost was going to cancel my food order because I had literally lost my appetite!! I just thought the company owners should know about this situation.

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Anonymous on 08/03/2008:
Women in Ohio have trouble hitting the bowl and pee on the seat? I guess I'm not too surprised.
Hugh_Jorgen on 08/03/2008:
Rather than tell the owners, did you tell the store manager? He or she might not have been aware there had been an "incident" in the loo.

Ponie on 08/03/2008:
Contrary, what's that old one? We aim to please--you aim, too, please.
DebtorBasher on 08/03/2008:
C2O I'm in Ohio...and I have NEVER piddled on the seat!
Anonymous on 08/03/2008:
DB, this is like the 3rd? complaint on this chain is the last few days. Are they bad and never been written about or were they good and went bad?
Nohandle on 08/03/2008:
I almost was going to cancel my food order because I had literally lost my appetite!! My question, are you stating you did not walk out the door of the restaurant after observing the restroom and decided to eat there regardless?
DebtorBasher on 08/03/2008:
Super...I don't know about THAT Friendly's but the one by me is very clean. I visit the restroom every time I go there and no smell...clean seats...clean floors...
NYTE WRYTER on 08/03/2008:
Nohandle, I was thinking the same thing as I read this. I'm one of those neurotic people that visit the restrooms most of the time before I order in any restaurant. If it's not clean I figure what I can't see must be worse. I leave. And I have left many eateries in the past. Also to KATIT: I feel sorry for you being stuck in those drive-through's that you can't get out of, I feel like a prisoner. I also would have cancelled my order not matter how long I waited with that crews attitude. No telling what they did to the food. (I'm very untrusting)
Anonymous on 08/03/2008:
Did you at least ask to speak to the manager and let him/her know the condition of the restroom? ..I can't believe you actually ate the food either, can you imagine the employees that used that same restroom and likely didn't bother to wash their hands..
Anonymous on 08/04/2008:
LOL Ponie! Good one!
DebtorBasher, I'm glad to know that you can take care of business!
The visual I had of what was going on in the ladies room was not a good one, but it was kind of funny.
DebtorBasher on 08/04/2008:
C2O...I have to tell you, sometimes when I go into the women's public restroom...I think of those cartoons where someone gets shot up with a machine gun, then drinks a glass of water and water squirts out of a thousand holes...I think that's what happens to some of these women when they go to just shoots out of very angle...LOL.
Anonymous on 08/04/2008:
Really! I know some women prefer to straddle the bowl but I guess my visual of them standing back and taking aim may be accurate. I always knew that a woman's locker room was ranker than any man's, but I had no idea that a restaurant restroom was too.
Next time I miss the mark I'll just blame it on getting in touch with my feminine side. :)
DebtorBasher on 08/04/2008:
Women who straddle are the women who come out with wet feet from it running down their legs...they will try and convince you that she "Stepped" in a puddle...NOT TRUE!
DebtorBasher on 08/04/2008:
Women are pigs.
Anonymous on 08/04/2008:
The poster only came close to losing their ability to dine.
I have just about lost my ability to lust!
Anonymous on 08/04/2008:
What happened to that "ladies helper" they came up with a few years ago?
cherpep on 08/04/2008:
When you sprinkle when you tinkle - be a sweetie, wipe the seatie.
Anonymous on 08/04/2008:
Those are wise words to live by cherpep.
Anonymous on 08/04/2008:
The best wit I've ever seen above a toilet -

Use me well and keep me clean, I'll never tell what I have seen!
Anonymous on 08/04/2008:
Wow! You ladies are messy
Slimjim on 08/04/2008:
Considering it is a sit down restaurant, I'm going to bet it was an isolated incident and they, in general, keep the heads cleaner. It is possible one person trashed it not long before you entered. If it is a local place, a good test to see what's going on is if you go again and see if it's better or not. Then you'll know they don't bother cleaning it right if not.
Anonymous on 08/04/2008:
"isolated incident" or not, the cleanliness or lack of should give you some indication of how things are running in the kitchen. Run away as fast as you can from joints like this.
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Not Enough Help
Posted by on
Friendly's Restaurant in Willow Grove, Pa and Fort Washington, PA do not have enough help at all times. We (a family of 4) spend anywhere from 1-1 1/2 hours from the time we get in to the time we leave and at anytime of the day. We have go elsewhere and spent less time.
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Skye on 08/05/2010:
Have you expressed your concerns to the manager??

Off topic, but I sure do miss their Fribbles!! Fribbles alone, are worth the wait!!
jktshff1 on 08/05/2010:
Not sure about the type of restaurant, but an hour to 1.5 hrs seems not too bad for a family of 4. Time to chat and have a good time. Usually my wife and I will spend the same amount of time eating out at a nice place. Gives us time to talk, catch up etc without phone, tv, computer etc.
momsey on 08/05/2010:
One of my clearest memories of when I was a child was my father flipping out in a Friendly's because of the long wait. They always seemed to take forever. We ate there for the first time in a long time a few weeks ago, and it was great, but there were also only one or two families there.

Fribbles are amazing.
momsey on 08/05/2010:
P.S. I just re-read it after I read jkt's comment. Yeah, 1 to 1 1/2 hours isn't completely unreasonable for a restaurant visit. I was thinking that was the wait to get food or service. But for a total amount of time spent, I don't think it's bad. It's a sit down place, it's not fast food.

As the mother of a 2 year old, however, I know that things can't take too long in restaurants. My son is pretty good, but his patience only goes so far.
Anonymous on 08/05/2010:
What would I receive if I ordered a Friendly Fribble?
momsey on 08/06/2010:
A Fribble is big, very thick shake! Very delicious.
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Posted by on
TORRINGTON, CONNECTICUT -- I live near Friendly's restaurant and have to put up typical things that go with this. The latest is driving me crazy. They have a freezer or refrigerator down. For the last 6 to 8 weeks they have a refrigerated truck parked outside running 24 hrs. a day. While the air conditioner in my house blocks the noise inside, it's impossible to enjoy sitting outside.

They basically ruined my summer. You'd think with the money they make they could fix this. I don't know how to resolve this.
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Principissa on 08/01/2008:
Have you called the restaurant and complained to a manager? Have you called corporate and asked when they will fix the broken freezer because the noise outside your home is unbearable? I have a train track that runs 80 feet from my house, now that is noise! Regardless of that, you need to get in contact with the restaurant and let them know the noise bothers you, perhaps if you get some of your neighbors to do the same thing they may actually work faster to get it fixed. The more people who complain about it, the sooner you will get results. You may also want to complain to your city council as well as your township committee.
tnchuck100 on 08/01/2008:
Check with your local officials about any noise ordinances. I could understand 2 - 4 days to repair their equipment but I agree 6 - 8 weeks is excessive. Complain to your city leaders.
yoke on 08/01/2008:
Agree with chuck. Contact your town and let them know. There are laws on the books that may be able to help you regarding noise.
Anonymous on 08/01/2008:
Friendly's restaurant does not sound very Friendly unless they try to work with you. What I hate are all the gas lawn and leaf blowers going all day long from the neighborhood gardeners. I do my own yards and bought a Black and Decker battery operated one just so I wouldn't annoy my neighbors.
Hugh_Jorgen on 08/01/2008:
Besides the obvious noise problem there is the issue of the idling engine and the pollutants it is putting out. Check with your municipality - more and more are prohibiting idling an engine for more than a few minutes at a time.
DebtorBasher on 08/01/2008:
You only have some noise to put up with, which you said you don't hear inside anyway. I'm sure it's more of an inconvenience to them, having to go back and forth storing things in a truck AND paying the expense to run it. I'm also sure they are doing what they can to get it resolved so they can get things running normal again. Sometimes you're going to have little inconviences in life that you can't do anything about and will have to live with it...and this seems to be one of those times. Buying or renting a house next to a business is something you have to think twice about because there's going to be times when you'll have to put up with public noises etc.
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Waitress gave herself a tip
Posted by on
SARASOTA, FLORIDA -- We went to the Friendly's Restaurant on University Parkway in Sarasota, FL on Feb. 16. The service was slow, the coffee cold, and when we needed the waitress she was nowhere to be found. I purposly did not leave a tip, and in fact drew a line where the tip would normally be. I looked at my MasterCard bill today, and the charge was for $4.00 more than it should have been. So it seems she gave herself a 30% tip.
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Anonymous on 02/19/2008:
I've always wondered, when that happens, what can be done about it? It would be hard to prove that a tip wasn't left. I'm interested in hearing what others have to say. I hope you at least called the restaurant and let the management know, she's probably done this to other customers too.
FoggyOne on 02/20/2008:
Didn't you sign the credit card receipt that had the tip on it?
tnchuck100 on 02/20/2008:
If you still have your receipt send a copy to your credit card company and dispute the charge.
Principissa on 02/20/2008:
Wow, that was pretty sneaky of her. I would call the restaurant and speak to a manager. Maybe they can provide the original receipt that shows you drew a line through the tip section of the receipt. If not call your bank or credit card company and see if it's at all possible to get that 4.00 reversed from the charge. For future reference, and this is what I do when we leave a tip for good service and bad, write on the tip line CASH ON TABLE.
Mrs. V on 02/20/2008:
That 'CASH ON TABLE' is a wonderful idea Prin!
Anonymous on 02/20/2008:
justcuz -- Excellent point... In the last year this has happened to me about 4 or 5 times. Never enough money (I'm not a principal guy) for me to take action ya know 2 or 3 dollars here or there. What can ya do.

Excellent suggestion Principissa!!! (BA) Day after day you continue to impress.
fascismsux on 02/20/2008:
I vote for allowing waitresses to cheat .
Halliburton can cheat, Exxon can cheat, BOA can cheat, Citi bank can cheat ,politicians can cheat(see election fraud ), wallstreet cheats , the U.S military cheats , walmart cheats- why discriminate against the poor little waitresses?
GothicSmurf on 02/20/2008:
I write the same thing, "Cash on table or Tip on table" and then draw a line through it. Or in the rare cases I don't leave a tip, I write the word ZERO instead of 0. (Add an digit in front of that anyone?)
Anonymous on 02/20/2008:
Remember to bring the total down to the bottom line also. If you put a line through the tip you need to remember to fill in the TOTAL line or they can change it to anything they want.
flipper on 02/20/2008:
I did draw a line where it said "tip" and did total it. I emailed the restaurant (have not heard back) and am going to call MasterCard in just a few minutes. Yesterday when we ate out, I wrote "NO" on the tip line (we left the money on the table).

Fascismsux: I don't cheat on others, so why should I be cheated on? Do unto others......
Anonymous on 02/20/2008:
Very good Flipper, it was more of a general comment.
old fart on 02/20/2008:
I don't know if writing "no" on the receipt is a good idea... if printed it can be made to look like a 1 and 0..
Anonymous on 02/20/2008:
Does anybody know what the merchants do with those receipts? Does anybody in the loop outside the merchant ever look at the receipts? A lot of places don't even require a signature anymore. Just curious.
bargod on 02/20/2008:
Make sure management a the restuarant know what she is doing or else she will continue to do it to other people. I worked at a restaurant were a waiter was fired for doing the very same thing. Someone eventually complained and he was let go.
sunshine619 on 02/20/2008:
I know its only 4 bucks but it would piss me off too. And really? the waitress must be pretty pathetic if she is willing to steal for only $4, as stated by someone else, you probably weren't her first. I waited in high school and despite what you write its up to the waitress to punch the tip and total into the credit card machine, so really she could put whatever she likes. Most people probably wouldn't even notice.
Principissa on 02/20/2008:
That is a good question Stew, I wonder that myself. Do they just throw them out? Do they have to be sent to accounting?
ejack053824 on 02/20/2008:
Personally..I would go an confront the waitress with the manager present. This is theft and forging of a document (if indeed the waitress filled in the tip afterwards on the receipt). Course I wouldn't call the police over $4.00 but someone would be standing tall explaining to me why this happened.
flipper on 02/20/2008:
Old Fart: Thank you, you are right. From now on I'll write "No tip".

I called MasterCard and they are giving me credit for the $4.00.

I am usually not vindictive, but I hope the waitress gets fired.

A lot of people don't really look at their credit card statements, just pay them. Since $4.00 is a small amount, she could easily have gotten away with this.
Anonymous on 02/20/2008:
flipper, I don't blame you one bit!
I had a waitress tell me to do that a long time ago because some people were doing the same thing you are talking about.
I always leave cash (if I think it was good service) so they won't get stiffed by there boss and the stinking IRS as well but it is MY CHOICE how much and if any at all.

Good review (VH)
chris513 on 02/20/2008:
I doubt this is the first time this waitress has done 4 bucks a pop, how much do you think she has ripped people off for, total? I would definitely want to speak w/ the manager at this location...if you have your copy of the receipt, I would also have that when I spoke to a manager.
Crown Jules on 02/20/2008:
Just out of curiosity, how many people were in your party? Some restaurants automatically add a gratuity to the bill for groups larger than about six. Also, are you sure the $4.00 was a tip? Perhaps the total of the bill (without a tip) was just keyed in wrong.
spiderman2 on 02/20/2008:
Stew -- stores should keep the receipts. If you dispute a charge on your card, your processor will contact the business and ask for a copy of the transaction. If you cannot provide the signed merchant copy they will reverse the charge no questions asked. I'm not sure of the length of time the receipt needs to be kept, but we just had to produce one from a year ago.

To the OP: good luck. I would contact the manager of the restaurant via phone or in person and dispute the charge with my credit card company.
fascismsux on 02/20/2008:
this post reminds me of that ol bibilibical saying
" strain on a knat and swallow a camel" Who said that ?
CrystalSword on 02/20/2008:
We've always preferred to leave a tip on the table for the wait staff....witnessed a bus boy helping himself to tips once and we told the waitress and she confronted him then and there....she was teasing her father the day before about not leaving her a tip and he said he left a $5 tip. Needless to say this young man no longer works there and her tips about tripled, so he was really ripping her off.

When I told the waitress, I also handed her our tip to her, said I didn't trust the busboy because he was putting some in one pocket and a little in another pocket and giving her out of the "little" pocket.

I will keep in mind about writing that on the receipt from now on, I rarely tip with my card.
repressed on 09/14/2008:
I had the opportunity to be employed at friendlys in williamsburg, va and the district manager Jae Ward remembered working with my dad decades ago all that being said my opinion has been drastically changed. the mismanagement of cleo donald cleveland and michael is horrible. the attitude of those managers and the actions is atrocious. the employees are stereotyped and treated with bias and have to deal with sexually suggestive comments and attitude. one waitress dad even confronted donald mid shift about his actions and comments. donald also brags of his corporate history and record with friendlys. micheal and cleveland spend more time fast fixing and microwaving food products arguing and joking with each other than concentrating on kitchen duties. the scheduling of short staffed evening shift includes waitresses brought in from richmond, not enough employees to have a greeter, fountain worker and servers. although there are two truck deliveries every week the restaurant somehow cannot keep gloves, bread, lettuce, sauces, dressing, cheese, chicken, peppers, cole slaw and other such mandated items. breaks are few and far between and definitely don't ask to get one if you're not offered. it became a problem for me to inquire about a 5 minute smoke break when I was working from 5-6p until 2-3a. the managers had no problem volunteering me to give employees rides home or to do the tasks others wouldn't. the district manager Jae Ward who eventually I was able to contact was no help because I couldn't make an appt time that was convenient for him and the hr manager. needless to say my 3 child family won't be going to friendlys in williamsburg, va.
chellebelle on 10/15/2008:
As a server that works at a Friendly's, I know that we must enter the total the customer leaves on their credit card slip, not the tip amount. In addition, if a customer leaves a server a tip that is over 20%, then a manager on duty must verify it by swiping their card through before the transation is approved. So, if your waitress left herself a 30% tip then the manager knew about it and is the one responsible for explaing the "theft" if you will. I would first call the restuarant and speak to the General Manager, if they are not available, ask for the MOD and explain your complaint. Then inform them that you are disputing the charge through your credit card company by sending in the other copy of the slip. Friendly's provides three things when you pay with a credit card: the slip that you fill out and sign that they keep as payment, an identical slip that you fill out for your records, and a detailed receipt of your purchases.
Bellarubia18 on 01/29/2009:
You should give waitresses at Friendlys the benefit of the doubt. They don't make that much money and the food isn't expensive anyway. You have no idea what else was going on that day...what if someone had just died and she was having a bad day or something. It's poor form to make a point of not tipping a waitress at Friendlys!
Eddie on 08/29/2012:
this type of thing pisses me off, I have been serving tables for ten years of my life (obviously, I'm doing a good job...) and I hate hearing stories like this. I want to assure you, that not all waitstaff is like this horrible girl you had. I work extremely hard for my money, even to the point of going above and beyond. for someone in my industry to do this to a guest is ludicrous at best... I'm so sorry you had this experience...
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