PEABODY, MASSACHUSETTS -- Friendly's was one of my favorite places for breakfast and lunch. However, I had a very unsatisfactory experience at the Peabody, MA location. During my visit, the restaurant was very crowded, so the wait was very long. The staff seemed disorganized and there were several mistakes in our order. The food did not look properly prepared or presentable, the meat was not cook and did not taste fresh either. The waitress was friendly but clueless. She had no idea what was in the menu and brought us the wrong order. I paid in a hurry and quickly got out of there! This was our last visit to this nasty place.
MONTROSE, OHIO -- I'm done with Friendly's. The silverware is dirty and my Reese Cup Sundae had a piece of paper in it... I think they need to update the inside and give it a good clean.... Also the one on Arlington Rd it smells like backed up sewage and also needs a update.... I'll go to Menchies from now on... I don't usually post negative stuff but I'm very disappointed....
BENNINGTON, VERMONT -- My training group of Residence Advisors went out for some ice cream in the middle of the week. There was about 15 of us, aged 19-23. We called ahead to ask if they had the servers/tables to accommodate us. We were assured they did and thanked us for calling. I mean, in all fairness we WERE accommodated, but it wasn't really pleasant. When we walked in, the waitresses kind of rolled their eyes at each other and immediately started bustling around with a bad attitude, sighing and huffing to wipe up tables and seat us. They kept making eye contact with each other and making a face like, "This is ridiculous."
I mean, okay, I understand that people can be prejudice against a large group of young adults, but we stood and waited politely to be seated, smiled and thanked them, didn't make a ruckus, etc. I don't think we were particularly difficult to handle. The entire restaurant was littered with napkins and food, and had a strange mildew smell. It was pretty gross. Our orders were right on, though, and we did tip. The waitresses did, however, make it obvious we were unwelcome, and the store was a mess. Yuck. I know where I definitely will not be eating this semester. Boo, Friendly's.
MONTROSE, OHIO -- A friend and I visited the Friendly's Restaurant in the Montrose, Ohio area the last weekend of July,2008. I went to use their restroom facilities and it was so unclean and stunk of urine that I walked right back out. Another customer walked in right after me and had a similar reaction. It reminded me of one of those open restrooms at a beach with paper everywhere and urine all over the seats!! It was disgusting!! I almost was going to cancel my food order because I had literally lost my appetite!! I just thought the company owners should know about this situation.
TORRINGTON, CONNECTICUT -- I live near Friendly's restaurant and have to put up typical things that go with this. The latest is driving me crazy. They have a freezer or refrigerator down. For the last 6 to 8 weeks they have a refrigerated truck parked outside running 24 hrs. a day. While the air conditioner in my house blocks the noise inside, it's impossible to enjoy sitting outside. They basically ruined my summer. You'd think with the money they make they could fix this. I don't know how to resolve this.
SARASOTA, FLORIDA -- We went to the Friendly's Restaurant on University Parkway in Sarasota, FL on Feb. 16. The service was slow, the coffee cold, and when we needed the waitress she was nowhere to be found. I purposely did not leave a tip, and in fact drew a line where the tip would normally be. I looked at my MasterCard bill today, and the charge was for $4.00 more than it should have been. So it seems she gave herself a 30% tip.