For our newly remodeled kitchen we bought a matching set of appliances based on what I considered to be an attractive looking design. What a mistake! While the Professional Series 5 burner Gas Stove has been fine, the Side by side refrigerator has had problems starting shortly after use, but I can deal with those. It's the dishwasher that is the largest piece of junk I've ever had the displeasure of owning, and I've owned many dishwashers through the years.
As others have said, it does not do a great job of cleaning dishes at all, but that can be said of many dishwashers. My main and on-going complaints are the design flaws inherent to this appliance. These are the things that incense me to the point of wanting to yank this appliance out and replace it, despite the fact it's only a few years old.
The bottom rack constantly falls off the track when I pull it out or push it in and must be lifted back on. If I extend the rack all the way out, the back wheels will hit the rubber gasket when I attempt to push it back in. This requires me to carefully "realign" the rack just so to clear the gasket. Awesome!
The swinging door on the soap dispenser will not open fully if there are any items placed in the front of the rack that are too high. Of course, you don't realize this until the whole cycle is through and you open it to discover that the soap is still in the holder. This necessitates constant vigilance and limitations over what you place in the part of the dishwasher. Nice!
The rail the upper rack rolls on is designed such that food debris build up inside the track and begin to gum up. This causes the rack to stop rolling smoothly, then eventually to stop rolling at all. My husband has twice had to unscrew the rails to remove them and take a long skinny brush to the inside to clean them out so the rack will roll again. Swell!
The cheapness of the plastic silverware holders can not be overstated. about 6 months after use, a little piece of the mesh on the bottom broke. Instead of calling for a replacement, I just didn't put really thin items in the section. I wish I would of called, because now there are several sections with broken pieces and the silverware and utensils fall through into the bottom of the dishwasher. This blocks the washing arm from spinning.
Again, you don't know this until you open the completed cycle to find food still stuck on your dishes. We have put pieces of nylon mesh in the bottom of the sections to prevent this, but that means that food debris won't fall through the to the bottom, so it stays in the holder with your silverware. Lovely!
This ongoing group of aggravations should be enough to deal with, but this past weekend, we turned the dishwasher on for a cycle only to return a few hours later to find it ran through the whole cycle with no water! Thinking maybe that was some weird fluke, we tried again with the same result. Not sure what is going on, and we've been too busy to check into it to see if it's something my husband can fix.
But in the meantime, we are hand washing our dishes. Super! I think we will fix this worthless piece of crap and sell it so we can forget about matching appliances and shoot for one that actually does the job it's intended for without raising my blood pressure every time I use it.
KENTUCKY -- We bought a Frigidaire Gallery side by side Refrigerator in 2011. The tech has been to our house 5 times about this refrigerator. The ice maker has been exchanged 3 times, the "water tube" on back of refrigerator had to be replaced due to leaking all over and once the ice maker clicked all the time & he came out, put a little black rubber piece on the end of the arm of the ice maker (Luckily my husband insists on the extended warranty). Last night, there was the awful noise coming from the refrigerator. It did it twice & quit. This morning it started again & after 3 hours of this unnerving racket it started losing temperature on both sides.
We unplugged it & took all the food out to stand alone freezers (lucky to have room) and a spare frig in a basement kitchen. I cleaned the thing from one end to the other, emptied all the ice & after about 3 hours we plugged it back up. It is running again & has cooled down. Just waiting for it to start groaning again. I don't trust it. Calling the tech first thing in the morning (this is Sunday). But we didn't learn our lesson since (read on).
In January 2013 we bought a Frigidaire Gallery dishwasher. By November 2013 the "board" had to be replaced since it kept running an "ER" message & the dishwasher would stall. That was replaced 2 weeks before Christmas. This is March 2014 & the same thing has happened twice more, with the tech changing out the board. This last board has been in since Tuesday of this week. This is Sunday & guess what "ER" is showing on the board again today.
I am so sick of fooling with these crappy pieces of junk. We do have extended warranty but was told the Mfgr wanted to replace the board one more time & then they would buy out the balance of our extended contract & issue a new dishwasher. I'd rather they just give me my money back & let me go to another brand. Will NEVER BUY FRIGIDAIRE EVER AGAIN.
DUBLIN, OHIO -- Bought an entire kitchen (fridge, dish, range, microwave) just under six years ago. Even bought the 5yr extended warranty. Almost to the month after the extended warranty expired, the dishwasher pump started to make a great deal of noise. It has only gotten worse in the last year. This was supposed to be their top of the line "whisper quiet" model. Now, 5 1/2 years later the fridge bit the dust where the compressor failed. Lost a fridge full of food! Looks like they are now making major appliances to be disposable. The amount to repair them is almost equal to the cost of a new appliance.
DES MOINES, IOWA -- We purchased the three new appliances less than 2 years ago for our new home; the Gallery smooth top stove (FGEF3056KFC) the refrigerator with bottom freezer and ice maker (FGHD2433KF1) and the Gallery dishwasher (FGHB2844LF4). We have not even owned these for two years and have had the dishwasher motor replaced, and the refrigerator computer replaced. Neither replacement has helped. The dishwasher still roars and does not clean well, and the refrigerator still leaks water!!! Now to top it all off the buttons on the stove do not work. Sometimes they turn on later by themselves. We are not able to bake at 350 degrees because the 5 does not work or the two.
So therefore 350, 325, and 425 temps are off limits. This is a dangerous fire hazard. We have a family and fear for their safety when the stove could decide to turn on unattended!! Our parents have had stoves, refrigerators, and dishwashers for years and they still don't have these issues. We are so disappointed in this product. It used to be a reputable brand, but now we have to buy more warranties just to keep it useable. Why, when we pay so much money for new appliances should we have to buy extended warranties? What does that say about your product?
We are going to send this to the BBB if something is not done about it immediately. New appliances and we are always wiping up water from the refrigerator which could ruin our new wood floor if we don't catch it. We have to guess how to bake and cannot use the top of the stove at all now except when it decides to turn on. The dishwasher still has the loud roar of a plane!!!! Please help us with a solution rather than send another technician. I will expect to hear from you in the next 2-3 days on this matter.
STUARTS DRAFT, VIRGINIA -- Two years ago, after purchasing our 1st home, we decided that we would use our tax refund to replace all of the appliances in our home. Keeping within budget, we decided upon the purchase of Frigidaire products. Within 1 month the Affinity front load washer had clogged up so badly, it stopped running, still under warranty, Frigidaire claimed my warranty didn't cover clogs.
After researching, I see that clogs are one of the major complaints with the affinity. I was so irate and after many calls, I ended up having them fix it at their cost (I actually threatened to load it up and drop it off on the CEO's lawn, if they didn't do something about it!). Another month later, the dishwasher motor burned up, they agreed to pay for the parts, but not the labor (which is way more costlier than parts!) I paid $175.00 for repair work, only to have the water pump go out on it within weeks. Again, they offered me the same deal, however this time, according to the math, I could purchase a new dishwasher, for the cost of what this one has cost me having it repair of this one!
So, I have a brand new, stainless steel broken down dishwasher that I only used for a couple months sitting in my kitchen! It was when the repairman was here, looking at the dishwasher, when the refrigerator started a loud, vibrating noise, and literally stopped working right there! The repairman at no charge told me he believed it was stuck in defrost mode, and showed me how to repair it.
It has been doing that same thing for the last 2 years, it will self-defrost, kick off, everything will melt at least once a week. It rarely makes ice, and when the ice maker does turn on, the noise is so loud, I can actually hearing it rumbling upstairs with my bedroom door shut! Once, again, no help from Frigidaire at all, except they will pay for parts, not labor.
We are a young struggling family, it took a tax refund to splurge and buy these appliances, so frankly, we cannot afford the cost of repair, or another refrigerator! So, 2 years later, I have a broken down dishwasher and a fridge that works only a few days out of the week! SHAME ON YOU FRIGIDAIRE!!! These appliances are designed and sold to middle-class families, and I think it's a disgrace, that you would sell junk like this to people, then turn around and make us pay for repair on them! I don't know when I will be able to afford to get them fixed, and quite frankly, probably won't. I WILL NEVER PURCHASE THIS JUNK AGAIN!
HOUSTON, TEXAS -- Like many others I have the Gallery Series stainless dishwasher. It is used maybe once a week and is less than 2 years old. This thing is so loud it sounds like it is about to blow up. Like many items, as soon as the warranty is up, get ready for problems. Seems to me there need to be a recall on these dishwashers since this is not the only website with complaints. Maybe I will just head to Twitter or Facebook and maybe this will get the company's attention if they plan to stay in business.
FORT WAYNE, INDIANA -- We had a house fire and had to replace all our appliances. We bought all Frigidaire appliances... a Professional refrigerator /freezer and a dishwasher. We got them in May 2011. To date, we have had people here 3 times for the refrigerator and our dishwasher is dead... one year? Puleese, I had an old Maytag for 20 some years and it kept going and going and going.
The installer of our refrigerator damaged the trim and blamed us for it not closing. We called Frigidaire and they said they had never had a complaint about Stuckey's, where we bought it. Then, they sent a repairman and found that when they installed the trim, they damaged the freezer and made it sound like it was our fault for buying from Stuckey's. One year on a Professional Frigidaire dishwasher seems poor considering we had an old dishwasher that lasted 20 years. I would never buy this brand again and would not recommend it to anyone.
BORDENTOWN, NEW JERSEY -- Purchased at Lowe's in December 2008 our Professional Series Dishwasher (4000 Series) started to run a little rough and loud a few months ago. In the beginning it was so quiet you wouldn't even know it was on. Now we are unable to close the door on the dishwasher at all because it remains on at all times even though the buttons are not lit. The moment the door is shut it begins to make a very loud grinding noise. After two calls to different repairs guys I've been informed that the entire electrical panel needs to be replaced which will cost around $225 plus their fee to install it (new the Dishwasher was $499).
Numerous calls to Frigidaire were not productive. Now I'm finding stuff online complaining about the dishwasher catching fire. I could see if the thing was abused but it is only used three times a week. I would not suggest this product or any other from Frigidaire or Electrolux (same company same mentality). I wasn't even permitted to speak with a supervisor when I called to complain because it was not covered under warranty.
Purchased in 2002 with a new home Frigidaire appliances. The dishwasher has been making awful banging noises when it changes cycles, repair man says there is nothing he can do about it, this would have been the 3rd visit about 3 different issues with the dishwasher none of which have been corrected successfully... lots of repair $$ spent though.
Also purchased a 30" slide in smooth top range in 2002. In 2008 the motherboard had to be replaced for $460.00 and again in 2012 the motherboard went again with a repair cost of $650.00 which we will not be paying because the range is not worth another huge repair bill. AND we will not be purchasing anymore Frigidaire products!!
AUGUSTA, GEORGIA -- So, I had a leaking Frigidaire dishwasher from the first week we bought it. The repair guy came out and couldn't fix it so SEARS replaced it. At that point I thought it would be a good idea to get a warranty so I purchased (for over $200.00) an extended warranty from Frigidaire itself. After multiple repairs they said I had extended the cost of repair and now they needed to replace the dishwasher. THAT was the last of it. It's been 3 months. Every time I call (which has totaled about 20 hours at this point- no I'm not exaggerating) I get "the check is in the mail" story. I've been lied to, not called back, put on hold until it hung up, and completely defrauded.
I've been given an authorization number and told in 72 hours I can go to Sears to pick up a new washer, I've been told one will be arriving at my home within 72 hours, I've been told "We are SO SO Sorry this has happened to you and we are going to pay for the install as well." That was 3 months ago. Guess what?? No dishwasher. I've notified the Better Business Bureau but I don't know what they can do. I seriously don't trust anyone who works for this company or any product that is going to be sent to me from this company.
Don't be fooled- steer clear. DO NOT buy the extended warranty from this company or you WILL regret it too. Buyer beware!! I wish I would have looked into it a little more. I see now that MANY others have had similar experiences. Bummer.