Frigidaire Dishwashers

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1.2 out of 5, based on 10 ratings and
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Piece of Junk Frigidaire Dishwasher & Refrigerator
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Rating: 1/51
KENTUCKY -- We bought a Frigidaire Gallery side by side Refrigerator in 2011. The tech has been to our house 5 times about this refrigerator. The ice maker has been exchanged 3 times, the "water tube" on back of refrigerator had to be replaced due to leaking all over and once the ice maker clicked all the time & he came out put a little black rubber piece on the end of the arm of the ice maker (Luckily my husband insists on the extended warranty). Last night, there was the awful noise coming from the refrigerator. It did it twice & quit. This morning it started again & after 3 hours of this unnerving racket it started losing temperature on both sides. We unplugged it & took all the food out to stand alone freezers (lucky to have room) and a spare frig in a basement kitchen. I cleaned the thing from one end to the other, emptied all the ice & after about 3 hours we plugged it back up. It is running again & has cooled down. Just waiting for it to start groaning again. I don't trust it. Calling the tech first thing in the morning (this is Sunday). But we didn't learn our lesson since.....(read on)

In January 2013 we bought a Frigidaire Gallery dishwasher. By November 2013 the "board" had to be replaced since it kept running an "ER" message & the dishwasher would stall. That was replaced 2 weeks before Christmas. This is March 2014 & the same thing has happened twice more, with the tech changing out the board. This last board has been in since Tuesday of this week. This is Sunday & guess what "ER" is showing on the board again today. I am so sick of fooling with these crappy pieces of junk. We do have extended warranty but was told the mfgr wanted to replace the board one more time & then they would buy out the balance of our extended contract & issue a new dishwasher. I'd rather they just give me my money back & let me go to another brand........ will NEVER BUY FRIGIDAIRE EVER AGAIN.
     
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Major appliances last only 6yrs
Posted by on
Rating: 2/51
DUBLIN, OHIO -- Bought an entire kitchen (fridge, dish, range, microwave) just under six years ago. Even bought the 5yr extended warranty. Almost to the month after the extended warranty expired, the dishwasher pump started to make a great deal of noise. It has only gotten worse in the last year. This was supposed to be their top of the line "whisper quiet" model. Now, 5 1/2 years later the fridge bit the dust where the compressor failed. Lost a fridge full of food! Looks like they are now making major appliances to be disposable. The amount to repair them is almost equal to the cost of a new appliance.
     
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trmn8r on 10/02/2012:
I have heard that appliances are built to last 7 years these days. They probably didn't tell you this when you bought yours.

It's hard to understand why this would be, other than a great opportunity to rake in profits selling junk, while arguing that people move on average every 7 years or something like that.

Sorry this happened, but tales like these are becoming more and more common.
DD on 01/10/2013:
Disturbing but not surprising.

It is more profitable to the manufacturer to build something that people cannot financially justify repairing. It keeps low-paying manufacturing jobs in foreign countries and extracts money from the US.

Why build something of lasting quality- it just puts you out of a job later...
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Complaints About Stove, Refrigerator, and Dishwasher
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Rating: 1/51
DES MOINES, IOWA -- We purchased the three new appliances less than 2 years ago for our new home; the Gallery smooth top stove (FGEF3056KFC) the refrigerator with bottom freezer and ice maker (FGHD2433KF1) and the Gallery dishwasher (FGHB2844LF4). We have not even owned these for two years and have had the dishwasher motor replaced, and the refrigerator computer replaced. Neither replacement has helped. The dishwasher still roars and does not clean well, and the refrigerator still leaks water!!! Now to top it all off the buttons on the stove do not work. Sometimes they turn on later by themselves. We are not able to bake at 350 degrees because the 5 does not work or the two. So therefore 350, 325, and 425 temps are off limits. This is a dangerous fire hazard. We have a family and fear for their safety when the stove could decide to turn on unattended!!

Our parents have had stoves, refrigerators, and dishwashers for years and they still don't have these issues. We are so disappointed in this product. It used to be a reputable brand, but now we have to buy more warranties just to keep it useable. Why, when we pay so much money for new appliances should we have to buy extended warranties? What does that say about your product?

We are going to send this to the BBB if something is not done about it immediately. New appliances and we are always wiping up water from the refrigerator which could ruin our new wood floor if we don't catch it. We have to guess how to bake and can not use the top of the stove at all now except when it decides to turn on. The dishwasher still has the loud roar of a plane!!!! Please help us with a solution rather than send another technician.

I will expect to hear from you in the next 2-3 days on this matter.

Justin Vogel
     
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Alain on 08/28/2012:
Frigidaire may not see this. You want to contact them directly with your complaint. In the meantime, you may want to contact: http://www.state.ia.us/government/ag/protecting_consumers/index.html and http://www.ftc.gov/bcp/index.shtml You can contact the BBB, as well, but remember that they are supported by fees generated from businesses who pay $10,000 and much more to be accredited BBB members and receive "A+" ratings from the BBB.
CPolk on 08/30/2012:
Good Afternoon,

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do
so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
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FRIDGIDAIRE=JUNK Noisy fridge, clogged washer, broken dishwasher
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Rating: 1/51
STUARTS DRAFT, VIRGINIA -- Two years ago, after purchasing our 1st home, we decided that we would use our tax refund to replace all of the appliances in our home. Keeping within budget, we decided upon the purchase of Fridgidaire products. Within 1 month the Affinity front load washer had clogged up so badly, it stopped running, still under warranty, Fridgidaire claimed my warranty didn't cover clogs.

After researching, I see that clogs are one of the major complaints with the affinity. I was so irate and after many calls, I ended up having them fix it at their cost. (I actually threatened to load it up and drop it off on the CEO's lawn, if they didn't do something about it!) Another month later, the dishwasher motor burned up, they agreed to pay for the parts, but not the labor (which is way more costlier than parts!) I paid $175.00 for repair work, only to have the water pump go out on it within weeks. Again, they offered me the same deal, however this time, according to the math, I could purchase a new dishwasher, for the cost of what this one has cost me having it repair of this one! So, I have a brand new, stainless steel broken down dishwasher that I only used for a couple months sitting in my kitchen!

It was when the repairman was here, looking at the dishwasher, when the refrigerator started a loud, vibrating noise, and literally stopped working right there! The repairman at no charge told me he believed it was stuck in defrost mode, and showed me how to repair it. It has been doing that same thing for the last 2 years, it will self defrost, kick off, everything will melt at least once a week. It rarely makes ice, and when the ice maker does turn on, the noise is so loud, I can actually hearing it rumbling upstairs with my bedroom door shut! Once, again, no help from Fridgidaire at all, except they will pay for parts, not labor.

We are a young struggling family, it took a tax refund to splurge and buy these appliances, so frankly, we cannot afford the cost of repair, or another refrigerator! So, 2 years later, I have a broken down dishwasher and a fridge that works only a few days out of the week! SHAME ON YOU FRIGIDAIRE!!! These appliances are designed and sold to middle class families, and I think it's a disgrace, that you would sell junk like this to people, then turn around and make us pay for repair on them! I don't know when I will be able to afford to get them fixed, and quite frankly, probably won't. I WILL NEVER PURCHASE THIS JUNK AGAIN!
     
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Bad Product Design, Worse Customer Service
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WORCESTER COUNTY, MASSACHUSETTS -- I bought a Frigidaire Professional Series 4000 in June of 2008. Immediately, I noticed steam venting from the machine into the underside of my countertop and my countertop was starting to disintegrate and turn black.

Then, in October 2008 the machine decided to stop working. I can't help but think the steam venting into a swollen countertop started to vent into itself. I called the company to inform them that the design of the machine was ruining my counter and the machine itself stopped working and asked to return the dishwasher. I was told no and forced to have it repaired. I have had it repaired a total of 3 times now and have been without a dishwasher for almost two months. Now that I have finally had the thing declared unrepairable Electrolux has offered to replace it. Replace it? Why on earth would I want this thing back???

They have no interest in actually helping me have a dishwasher. I am allowed to purchase a more expensive one and pay the difference but they will not even so much as come pick this one up. I have never been so upset by how I've been treated by a company as I have by them. Numerous phone calls. I was hung up on twice. The electronic phone tree is infuriating and the actual people can hardly speak English.

And in the end, my broken dishwasher is still sitting in my kitchen and my husband and I are still trying to figure out how to get the thing that is full of dirty water out of our house and back to the store we bought it at. Because of course, that's on us too. Researching appliances online I get the sense that sometimes you just get a machine that doesn't work. This seems to be normal even.

Given that there isn't much consideration going in to how things are made anymore, there should be some consideration for the poor saps who happen to buy one of these lemons.
Company Response 11/26/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
     
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tamtini on 12/05/2008:
I also got burned on the fridgedaire 4000 series aqua surge . we bought it in Aug 2007 it has broken down 3 times since then and now no longer works. apparently there is a defect. Every time it broke down it was the circuit panel not working we spent $670.00 at Sears they refuse to take it back fridgadire will fix it at my cost . Sear did offer me 10% the next dishwasher I buy through them geee that really helps!!! this obviously has a steam problem that get into the circuit breaker. All I want is a DISHWASHER that works
Frididaire/Electrolux hoax on 10/04/2010:
I had the exact same experience. They keep saying in 72 hours I'll get this and in 72 hours I'll get that. We will have Sears install it for you,...blah blah blah. They have no intention of helping me. It is VERY difficult because I'm a rather easy going, calm, peaceful person. The people I've dealt with have been so very nice and apologetic but completely lied through their sweet kind words. They have been telling me for 2 months not (3 months total) that the replacement is on it's way.....still waiting... I've had difficulty because I have to work and by the time I get off they are closed. On my breaks at work I spend the entire time on the phone on hold..what a fiasco!!!!
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Sorry Products
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Like many others I have the Gallery Series stainless dishwasher. It is used maybe once a week and is less than 2 years old. This thing is so loud it sounds like it is about to blow up. Like many items, as soon as the warranty is up, get ready for problems. Seems to me there need to be a recall on these dishwashers since this is not the only website with complaints. Maybe I will just head to Twitter or Facebook and maybe this will get the company's attention if they plan to stay in business.
     
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At Your Service on 01/11/2013:
I've regularly said that I own and enjoy Frigidaire products. In fact, the Frigidaire dishwasher I'm currently using is a Gallery. I've had it for about ten years now.

Their currently line includes a new Orbit style dishwasher which is really an innovative design. It's received a considerable amount of attention within the market.

I wish you could have detailed your issue(s) more, as there may be a simple solution for the problem(s).
Obsfucation on 01/11/2013:
I purchased a Frigidaire Galler dishwasher this past fall. I was initially very pleased with it. Last week when I left for work, I launched it on the Heavy Wash setting. When I came home from work that night, it was still running in the wash cycle. Like ten hours later. I did, however, get the extended warranty, so we'll see what happens.
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Poor Quality
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Rating: 1/51
FORT WAYNE, INDIANA -- We had a house fire and had to replace all our appliances. We bought all Frigidaire appliances...a Professional refrigerator /freezer and a dishwasher. We got them in May 2011. To date, we have had people here 3 times for the refrigerator and our dishwasher is dead....one year? Puleese, I had an old Maytag for 20 some years and it kept going and going and going.

The installer of our refrigerator damaged the trim and blamed us for it not closing. We called Frigidaire and they said they had never had a complaint about Stuckey's, where we bought it. Ten, they sent a repairman and found that when they installed the trim, they damaged the freezer and made it sound like it was our fault for buying from Stuckey's.

One year on a Professional Frigidair dishwasher seems poor considering we had an old dishwasher that lasted 20 years.

I would never buy this brand again and would not recommend it to anyone.
     
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GenuineNerd on 06/23/2012:
I thought Stuckey's sold pecan rolls and souvenirs...but this is an appliance store called Stuckey's, which I assume is a family run operation. At least you didn't go to Best Buy, Home Depot, Lowe's, or Sears. Is there anything Stuckey's can do on its end regarding the appliances? Usually independent appliance stores have better customer service then the big boxes, but I'm guessing that they told you to go through Frigidaire. And if these appliances used control panels instead of knobs or mechanical push buttons, then the cost of repair is even higher, and the reliability lower. I wish that appliance makers could go back to the way appliances used to be made...appliances from the 1980's and earlier seemed to have more durable and longer lasting parts.
John Weng on 01/17/2013:
I bought a Frigidaire refrigerator with upper and lower doors stuck together when open the same time.The Frigidaire company refused to come and do
adjustment and they said it is owner responsible for adjusting the door. This refrigerator is new and have not been used. Every one should not buy Frigidaire refrigerators from Homedepots. They do not have any one to fix your refrigerators. frigidaires refrigerators are very bad quality.
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Professional Series Dishwasher 4000
Posted by on
Rating: 1/51
BORDENTOWN, NEW JERSEY -- Purchased at Lowes in December 2008 our Professional Series Dishwasher (4000 Series) started to run a little rough and loud a few months ago. In the beginning it was so quiet you wouldn't even know it was on. Now we are unable to close the door on the dishwasher at all because it remains on at all times even though the buttons are not lit. The moment the door is shut it begins to make a very loud grinding noise. After two calls to different repairs guys I've been informed that the entire electrical panel needs to be replaced which will cost around $225 plus their fee to install it (new the Dishwasher was $499).

Numerous calls to Frigidaire were not productive. Now I'm finding stuff online complaining about the dishwasher catching fire. I could see if the thing was abused but it is only used three times a week. I would not suggest this product or any other from Frigidaire or Electrolux (same company same mentality). I wasn't even permitted to speak with a supervisor when I called to complain because it was not covered under warranty.
     
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ok4now on 04/26/2012:
Here we go again, another Frigidaire complaint. Just read the excellent review "Appliances Falling Apart" posted by Cairney21. This OP purchased the "Kitchen Package" from Frigidaire and all four pieces were broken.

Now Charlenemello is the latest victim with a bad circuit/idiot board on her Professional Series Dishwasher. Frigidaire is unresponsive to her complaint. They sold her a faulty product and now won't correct it. Sound familiar? It should. This product has hit a new low and now has joined Kenmore and Whirlpool as one of the worst appliances to purchase. Buyer beware!!
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Frigidaire Gallery Slide in 30" Range & Frigidaire Gallery Dishwasher
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Rating: 1/51
Purchased in 2002 with a new home Frigidaire appliances. The dishwasher has been making awful banging noises when it changes cycles, repair man says there is nothing he can do about it, this would have been the 3rd visit about 3 different issues with the dishwasher none of which have been corrected successfully....lots of repair $$ spent though.

Also purchased a 30" slide in smooth top range in 2002. In 2008 the mother board had to be replaced for $460.00 and again in 2012 the mother board went again with a repair cost of $650.00 which we will not be paying because the range is not worth another huge repair bill. AND we will not be purchasing anymore Frigidaire products!!

     
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Alain on 03/18/2012:
It's become increasingly harder to find reliable appliances from any manufacturer. Frigidaire used to be a respected brand name, but it seems to have lost much of that reputation particularly since Electrolux bought it. At least drop them a note telling them what you think at http://www.frigidaire.com/contactus
robpa on 04/26/2012:
I agree on the crap Frigidaire now promotes and sells...it's worth much less than they charge for it. Of course, none of the other brands are much better, cept maybe LG, since they manufacture their own. And that banging might be how you are loading the dishwasher, not a problem with the dishwasher itself.
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Worst Money Ever Spent
Posted by on
NEW LENOX, ILLINOIS -- Frigidaire Professional 24" Built-In Dishwasher
Model: FPHD2481KF

Other than the finish on this line of products I could not be more disappointed. I have owned them for almost 2 yrs and have had service on the dishwasher 4x. The smell is terrible if it is not run everyday. The dishes are cleaned half as well as the noname model that this replaced. There is water (a lot) that sits in the bottom of the tub. If you open it during a cycle, get a mop because there will be a huge spot of water on the floor. All dishes must be prewashed prior to going through the cycle, even minced garlic gets caught in the food trap.

It's a very pretty appliance, but I need it to work well in order for it to be of any use.

We bought the entire line of prfessional series products. The test kitchen that these were used in are an epic FAIL for passing. Each one of the appliances leaves more and more to be desired. Again, they are pretty, but I need them to function.

I have been told, sorry that's a design flaw, not a defect so we can't fix it.
     
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Venice09 on 12/05/2011:
It's nice to have a good looking appliance, but I'd much rather it work properly and be reliable. It's too bad manufacturers can't offer both!

Isn't a design flaw a defect?
At Your Service on 12/05/2011:
I think I can add some important insight to your problem(s) mmstukel34.

To begin with, prewashing items before placing them inside the dishwasher is a definite mistake. People commonly think that they're helping the dishwasher by doing so -- they're not. The problem is that phosphates have been removed from dishwashing detergent over the last couple of years. The active ingredient in detergents now require a certain level of grease to be present for cleaning to occur. By prewashing items, you are removing a necessary ingredient for the detergents to work correctly and thereby causing a certain portion of the problem.

Another problem is the inherent nature of polyurethane tubs. The pores within the tub will naturally retain odors. Once the smell exist, it's difficult to remove. The best bet is running a vinegar solution.

Finally is what I suspect in the way the dishwasher has been installed. The dishwasher, of course, has a debris expulsion line which goes directly into the kitchen's garbage disposal. If this line is lying low in relation to the garbage disposal, the disposal can siphon into the dishwasher, causing the very problem you're describing. Ultimately, this tube should be kept as close to the underneath side of the counter-top as possible.

Let us know if this doesn't do the trick.
Venice09 on 12/05/2011:
It's interesting that older dishwashers don't have those problems. Why is it that everything manufactured today causes so much trouble?

My dishwasher doesn't have a debris expulsion line that goes directly into the garbage disposal, so maybe the OP's doesn't either.
At Your Service on 12/06/2011:
Hmmm. It has to flush it out somehow. Care to explain.
Venice09 on 12/06/2011:
"The dishwasher, of course, has a debris expulsion line which goes directly into the kitchen's garbage disposal."

I have a dishwasher, but my kitchen does not have a garbage disposal. Care to explain?
At Your Service on 12/06/2011:
It does than have a debris expulsion line, just filtered into the plumbing system. Hopefully the drain line has a high point above where the line is being connected into the plumbing, otherwise backwashing can occur.
Slimjim on 12/06/2011:
It certainly could be the drain hose backwashing, and at least worth checking. good advice AYS. Venice seriously, it's about time to let others with some in-the-know offer some help without being constantly challenged. Old or new, improper installation can cause issues. You follow AYS and dispute everything he says, without offering one shred of forwarding an alternate option. You don't need to have a disposer to make a logical guess a dishwasher HAS to have a drain hose, for if only the fact they obviously drain water.
trmn8r on 12/06/2011:
I'm wondering who said "sorry that's a design flaw, not a defect so we can't fix it."

If a manufacturer rep indicated that water remaining in the dishwasher is a "design flaw" the OP has a legit beef. When I have called the trouble line for appliances (different brand), they were able to give detailed advice on what could be causing the problem based on the description of the issue. In this case "are your drain lines routed appropriately?" would be one of the first questions, to rule out both a problem in the machine and a "design problem."

Saying the machine has a "design flaw" is a pretty strong statement when you think about it.
Slimjim on 12/06/2011:
Maybe it was a tech who just couldn't fix it Trm. It is a strange statement coming from a rep (assuming) that Frigidaire paid to service their product. Maybe it does pool more water than most in the tub (they all pool some by design). I would certainly read more up on reviews for this model/brand if I was looking into one of their units based on this complaint for sure. That being said, AYS outlined everything I could possibly think of if I were in the OP's shoes, from the vinegar to checking the drain hose anyway.
Venice09 on 12/06/2011:
If a company told me it was a design flaw, not a defect, and couldn't be fixed, I'd go through the roof! Since when are consumers responsible for a company's design flaws?

Slim, I know what I'm doing. I am here to encourage consumers to pursue their complaints. I'm sorry if you have a problem with that.
trmn8r on 12/06/2011:
As one deeply rabid consumer advocate would say, "Viva la consumer!"
Slimjim on 12/06/2011:
That's fine venice but how about allowing others to share their opinion and EXPERIENCE without trolling them. BTW, poster never said the manufacturer claimed it was a design flaw. In fact, I'd bet the ranch Frigidaire never said that at all, but again, probably a flunky tech who couldn't fix the unit to the owners expectations.
Anonymous on 12/06/2011:
As someone who used to install and maintain dishwashers for a living, I would be willing to bet the farm that the issue resides in the drain system. The OP complains about water constantly remaining in the tub, and odors if it isn't ran everyday.

That leads me to believe that the drain system is not properly operating. It seems to be allowing residual water to remain and causing an odor. The problem could be a number of different things, anywhere from the obvious plugged line, a malfunctioning drain valve (boot), even a plugged filter screen, etc...

I'm not sure what the warranty covers in the OP's case, but I'd love to hear a follow-up. Best of luck to you!
Slimjim on 12/06/2011:
Very good Justice. I still agree this sounds much more like a bad install or malfunctioning part. It certainly has all the symptoms. Since its out of warranty, I'd call another service center than the one that worked on it and inquire to what they thought.
CPolk on 12/06/2011:
Good Afternoon,

I apologize for the inconvenience and concerns this dishwasher appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
Nohandle on 12/06/2011:
I had a family member who couldn't even get city sewage due to living in the boonies and had a septic tank, but she had a dishwasher. She didn't have a disposal either but that dishwasher worked like a charm. It obviously was connected properly because she didn't have an ounce of trouble. My dishwasher in fact goes through my garbage disposal when draining because I can hear it. Someone explain the difference to me.
Slimjim on 12/06/2011:
Not much Nohandle. The drain hose has to connect to drain out somewhere. When a disposer is present, the D/W install can be done easier by utilizing the drain hole in a disposer designated for such purpose. You simply are dumping the water into the disposer to then drain out as opposed to tapping into the sinks drain pipe or a designated drain run if not by the sink.
Nohandle on 12/06/2011:
Thanks Slim.
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