Frigidaire Dishwashers - Page 3

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Very Poor Quality Products
Posted by on
SPRING HILL, FLORIDA -- We purchased all new PROFESSIONAL SERIES Frigidaire appliances in mid 09/04 for our new home... We went to an appliance store in our new town... ALL stainless steel - double door fridge, dishwasher, BI microwave and convection oven/range... we have had nothing but problems with the dishwasher - rarely does it get everything clean, the circuit board needed replacing less than a month after purchase, and to top that off, this is the 3rd whole top/plastic unit where the circuit board is located, that needs to be replaced. After it washes the steam embeds what appears to be the soap into the plastic and it turns white... white that won't come off, on black plastic. It just soaks it in and stains it! It's a mess. The fridge icemaker doesn't work properly even after being replaced shortly after purchase. Although I am complaining about how cheaply made these products are, I blame myself for all of this since I walked into an appliance store and said NO FRIGIDAIRES!! I always thought of them as "cheap." I was there to purchase maytags. The salesman told me how wonderful this company has become since Electrolux took it over... blah, blah blah, and he sold us. He said we would be delighted and if not, come back to see him. Two weeks out with the fridge and one month out with the dishwasher problems I called him and reminded him of the conversation. I wanted him to replace the junk...of course, he said no way. So, shame on me... but never again.
     
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LauraW on 06/10/2006:
You don't want Maytag, either. Check out all the complaint letters on this site and others about Maytag appliances. I'm in the market for a new refrigerator and dishwasher, and I don't have any idea what brand to buy. It seems that most appliances today are junk, no matter what brand.
DebtorBasher on 06/10/2006:
I've never had any trouble with the Whilpool brand and is my first choice for appliances.
Sparticus on 06/10/2006:
We just bought a new washer and dryer (GE brand). The guy at Lowes was telling us Whirlpool isn't bad, but they are the parent company of Maytag. One can only hope that their brand is still built differently than the maytags.
Slimjim on 06/10/2006:
Stick with Whirlpool or GE.
DebtorBasher on 06/10/2006:
Why is Kmart now selling Sears appliances?
Doc J on 06/10/2006:
Maytag and Whirlpool are one and the same now. I'd stay away from both for a while. Whirlpool laid off around 1800 Maytag workers over in Iowa. Morale is bad and I doubt the about to be RIFfed employees are in a "customer service" frame of mind.
Anonymous on 06/11/2006:
Interesting.
Anonymous on 06/11/2006:
Why wouldn't KMart sell Sear's appliances? They are the same company.
DebtorBasher on 06/11/2006:
Oh yeah...I forgot...
FrigidaireHater on 06/11/2006:
thanks to all for the input. didn't know that Whirlpool and maytag are now the same. that's disheartening...
Technician on 08/03/2006:
For what it may be worth apliances made by Whirlpool Corporation is what I would buy today, Frigidaire I would not recommennd to an enemy, GE is good in the cooking line, not so good in laundry and D/W. Whirlpool does have its "dogs" but overall it is my preference.
Technician on 08/03/2006:
For what it may be worth apliances made by Whirlpool Corporation is what I would buy today, Frigidaire I would not recommennd to an enemy, GE is good in the cooking line, not so good in laundry and D/W. Whirlpool does have its "dogs" but overall it is my preference.
Mad In Texas on 09/14/2006:
I'm going through a BAD DEAL with Maytag over a frig. that flooded the house, (don't even want to get into it again! It's posted)... but now I'm looking for something to replace it. IS THERE A DECENT ONE OUT THERE???? I've been reading about all the different brands here, and it looks like they're all under the Maytag umbrella! I had an Amana probably 20 yrs. ago, and it was wonderful, but now Amana is part of Maytag! Got any ideas you Boys and Girls?
Looks like it's a sign of the times...less quality and MORE CRAP !!!
Chris Polk on 06/26/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on my3cents.com.
I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
creampunk on 01/22/2009:
I so agree with you on the Fridgedaire professional series. What junk! Our fridge is 5 years old and we have had to have the ice maker repaired and replace several times. The last time it took 8 visits from the repairman. Now the fridge does not work at all. I have a second fridge that is 22 years old (Sears) and is running fine. OK,due to the age probably isn't energy efficient but it still is running and hasn't had to be repaired. What's with the junk they produce now? Not buying Frigidaire again and certainly telling any of my friends that are in the market not to buy them either.
canjun on 05/15/2010:
I second creampunk. I got suckered by the 'professional' tagged on the product and I take all the blame for not doing my homework before buying into this.

Most professionals are busy people, usually go for quality and are willing to spend a bit more for peace of mind. The time spent catering to maintain these broken and 'cheaply built' products should have been spent working for my customers. If I billed Electrolux for all the time spent waiting for and scheduling repair technicians... and posting on this board, I could actually go out there and buy a brand new higher quality European set !! Which I am now forced to do !@#$
pearce-c on 11/23/2010:
Try to stay light-years away from LG products. Bought a French Door several years ago (Thanksgiving), and the fridge quit working after one year and one month. After stumbling on a blog about LG complaints, all similar to mine. They do not stand behind their products. Got rid of it. Also own Professional Series range. Just replaced the computer. Also during Thanksgiving season.
kirkruss on 11/27/2011:
We bought a neww Frigidare side by side a year ago within seven months the computer failed rendering the appliance inoperable. Lowes replaced it with another unit identical to it. The water filters stopped up after six weeks of operation. I've ordered a bypass for it so we canhave ice and water again. My suggestion to anyone reading this is do not choose Frigidare it's not the brand it used to be its now owned by Elecrolux.We've had horrible service from these appliances.Do not waste your time and money!
Debra on 12/31/2011:
I bought a Frigidaire Aqua surge d/w when we remodeled the kitchen simply for the appearance and because practically any new d/w would be quieter than our old one - we have an open plan from kitchen to family room and were unable to enjoy tv while the washer was running. Give me back my OLD d/w! The Frigidaire cleans nothing! Glasses always have to be hand washed when they come out of the d/w as do most of the silverware. I'll never buy Frigidaire again and can't wait until this one breaks down. As for whether there's any quality appliances out there - that's where these companies have got us "over a barrel". They have no intention of producing quality products such as America was used to back in the day. This way we have to keep replacing and repairing so they can keep taking our money. Look at the way houses are built today. Do you think any new home will be here in 100 years from now? There's no workmanship and no pride in things today.
Sorry. Got off on the subject there for a moment:-/
Arthur S. on 11/22/2012:
Frigidaire/Electrolux Professional PLRH1779GS3 all-refrigerator failed with refrigerant leak inside the sidewall (unrepairable) after 3 years. Selling something that is unrepairable and also fails in 3 years is irresponsible. But it is worse than that. It is part of a matched pair with an all-freezer (which is working fine). So buy a replacement? Impossible! Discontinued and unavailable after only 3 years! Replaced with a model with different dimensions [Was there design or manufacturing flaw with the original that triggered the redesign?] . Our only option now is to throw away the freezer and buy a complete new set, replacing cabinets in the processes. Ridiculous!
Valerie Davis on 05/30/2013:
Purchased all professional series Frigidaire kitchen appliances the microwave blew up last year and today my oven door inner glass exploded and glass is everywhere and it wasn't on. It sounded like a bomb went off we are horrified. Is the quality that shabby for such high end appliances? I wouldn't recommend Frigidaire to my enemy! Frigidaire quality sucks! Wish I had researched better!!
Doug Beat on 08/04/2013:
1 year old Frigidaire Professional dishwasher and the touch pad for rinse only has stop working. Not surprised when I looked for the model number and found that it was made in China. China has poor quality control. The products that are complained about here in this forum I'll bet are mostly from China. Check the manufacturing location and don't buy from China. GE light bulbs are made there and they don't last either.
Titi on 10/08/2013:
My first refrigerator was a Frigidaire. When I moved to a bigger house I bought another one and because the first one was really good, we decided to buy the same brand. 8 years later they both are still working very good. I have no complains. We have not replace a piece of any of them yet, so now We decided to buy a new dishwasher and of course I chose the same brand without looking a review. I have to tell you that I'm really worried about my election this time because of your reviews. I haven't read not even one good review yet, so I have to wait. Good luck for me
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Do Not Buy Fridgidaire Products
Posted by on
Rating: 1/51
FARGO, NORTH DAKOTA -- We built our home in Dec 07 and all of our appliances have broke down (of course after 1 yr warranty). We just replaced our fridge and dishwasher (wk before Xmas) as the cost to fix them was not much less than replacing. I called FRIDGIDAIRE and asked if they would do anything to help and I got nothin. I would never buy another FRIDGIDAIRE product again. Even the repair guy said they do more repairs on FRIDGIDAIRE products then anything else (keeps them in business).
     
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At Your Service on 01/06/2013:
I can appreciate your frustration Doy. Hopefully you will accept a little different perspective on this.

To begin with the product Frigidaire sold to both you and your builder was a series of appliances with a guarantee they would work correctly for one year. If the product failed within that first year, because of a defective part, the manufacturer agreed to service the unit with no cost out of your pocket. Beyond that first year, the cost became yours. This isn't much different from one manufacturer to the next as most offer their merchandise with the same degree of warranty to be competitive with other manufacturers. When the type and length of warranty coverage is calculated, there are very specific statistical percentages used. The longer the warranty, the greater the cost to both the manufacturer and the consumer.

Now, to add to your frustration is something called 'Builders' Grade' appliances. When one typically has a home built, many don't consider things like the quality of the appliances in comparison to the overall cost of the home. Contractors understand this and typically only offer the cheapest in appliances along with a home. They are generally not the longest lasting or the better built of equipment, but they are priced more cheaply.

Frigidaire, as many other manufacturers, also offer upper quality products; many of which I can say I actually own. They're built reasonably well and will generally last longer. Can they break before one may plan? Sure. If it's important for any product to not break before one may expect, extended warranties should be considered along with the purchase. Some retailers offer very reasonably priced warranty coverage, along with fantastic administration which guarantees that you're not the one out of pocket when the unit fails.

I'd be interested in knowing what you exactly replaced the items with. Please drop us a note and let us know.

Thanks for posting.
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StarStarEmpty StarEmpty StarEmpty Star
FPHD2491 Stainless Pro Dishwasher
Posted by on
Rating: 2/51
I have now issued a second warranty repair for this dishwasher, same problem. Drain Pump not working. I thought that with two user accessible filters would help to prevent the plugging and failure of drain pump, and grinder screen plugging as in last Kenmore failure of a Dishwasher. No units made today that are compliant with EPA energy use guidelines are capable of lasting beyond 1-3 years. I can NO LONGER FAULT the manufacturers only the stupid government that is insisting on Engineering that is not capable with current Technology.
     
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Alain on 04/14/2012:
How is the drain pump effected by the EPA guidelines? Just curious.
trmn8r on 04/14/2012:
Good question. The OP may be aware of research they didn't provide.

I wouldn't be surprised if EPA water use guidelines are related to the OP's overall disappointment, given the issues with the new-fangled washing machines that take clothes on an amusement ride.
Julie Sevigny on 09/04/2012:
I am having the same trouble my unit is only 2 years old
Maytag man on 10/27/2013:
The OP is positively correct. The energy restrictions have effected the longevity of all appliances. This is now the new facts of appliance purchasing, across the board. It's a pot shot to purchase trouble free long lasting products.
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FDB4050LHS1 Motor Problems
Posted by on
We purchased this Model dishwasher in December 2008, based on it being super-quiet. We paid nearly double what we planned on, just for the convenience. 2 months after purchasing, the motor started making a sound like a baseball card in a bicycle's spokes during the wash. We called, and a company came out to look at it. 10 seconds after starting the washer, we were told "motor", and a week to get it. Add to that, we were told "It will only get louder and louder with age". 2 weeks later, no call, no answers to messages, I called Lowes. Lowes delivered a NEW unit (this one) to me, thanks to the local store. 2 months later, motor on
this one started to make noise! Replaced by another shop a week later.

Within a month, that motor failed, but because of a newborn child, dealing with it was back-burnered for a few months, until it was replaced yet again 2 or 3 months ago. This week, motor #3 started making the sound. LOTS, and I mean LOTS of complaints about their appliances has me furious that nearly $600 was spent for a piece of broken trash!

There is no public access to anyone at Frigidaire or anyone at their corporate office, and nobody cares about the need for a recall. Last Frigidaire, EVER.
     
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Dishwasher deteriorating my countertop
Posted by on
MARTINEZ, GEORGIA -- I've got a Model #GLD2350RCS1 that is deteriorating the underside of my Kitchen Laminate Counter-top. The purchase of this Frigidaire Dishwasher 4-5 years ago was part of a total kitchen remodel/renovation - from floor to ceiling, wall to wall. This problem is disturbing and is not "setting right with me at all". The problem can likely be due to heat or steam or both escaping from the dishwasher, causing the particle board underside of the counter-top to flake, showing up on the top of the dishwasher door ridge and the bottom of the door. It's not the heat or steam discharged from the door vent which is on the left-hand side of the dishwasher door; the problem is occurring above the right hand side of the door. And I've confirmed that the dishwasher was originally installed properly. What has prompted this complaint effort stems from the company's lack of technical support. The only online or phone contacts are the Customer Service and Parts departments. Currently, the only resolution is to call one of the company's local service repair providers. Our finances at this time does not warrant paying someone to come out to my home, diagnose the problem, ordering part(s) and then returning to install or repair the dishwasher. We're talking about a $20 part, assuming the Tub Gasket, versus service charges from their local service provider from $100 to $200. Based on the circumstances and the likely source of the problem, I think Frigidaire should help me diagnose the problem over the phone for an educated solution. The cost of the part(s) and repair labor should be on me. So I'm quite dissatisfied with Frigidaire's support at this time.
     
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BEJ on 02/17/2010:
Some things cannot be diagnosed over the phone! Visual inspection is required.
Anonymous on 02/17/2010:
Usually when you try to save a dollar you end up paying double that amount. Get a tech out there or start handwashing your dishes until you can afford one.
Venice09 on 02/17/2010:
It would be nice to have someone troubleshoot with you on the telephone, but no one really does that anymore, except maybe a local repair shop.

If you think you can fix the dishwasher yourself with a $20 part, then by all means try before your counter gets worse? If you're wrong, then you're only out twenty bucks. We always tries to fix things ourselves first. Most repairs aren't as difficult as you might think. And it's faster and cheaper than calling for service, as you noted in your review.
PepperElf on 02/17/2010:
very true. sometimes it's just easier for the tech to see it for him/herself
instead of trying to walk someone through troubleshooting procedures, esp if that person isn't used to it or if they're upset
Anonymous on 02/17/2010:
My microwave died a few weeks ago. All it needed was a 75 cent replacement fuse.
It is always a good idea to try to repair things yourself first when you have a clue about what it could be. If you need a tech to walk you through the troubleshooting, then you are in over your head. IMO
Venice09 on 02/17/2010:
Also, if they give wrong advice, I could just see the customer blaming the tech if something goes wrong. Yes, companies want to make money off service calls, but I also think they are hesitant to troubleshoot over the phone because they don't know who they're dealing with.
Anonymous on 02/17/2010:
Exactly.
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Dishwasher Leaking
Posted by on
I first noticed some water around the front of the dishwasher and thought that it was from the sink when I rinsed the dishes and put them in the dishwasher. I was proven wrong one day after starting the dishwasher after it was loaded the night before, so no possible way the water came from the sink. When I noticed the water this time I inspected the trap inside to see if it was clogged, it was not. I pulled the unit out and ran a cycle and notice the dishwasher was leaking around the bottom side of the heating element. I searched the internet to find solutions, and instead found this was a VERY common problem with this company. Many people have found the nuts used to hold the element in place were faulty and cracked which causes the leak. I have not yet replaced the parts but people who have seem to have solved the problem. But with this many complaints about the exact same part, you would think a company worth their weight would have recalled and replaced the parts by now. If they do not soon they will definitely loose my business and probably that of many others too.
     
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MSCANTBEWRONG on 11/09/2009:
Thanks for the info.
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Frigidaire Gallery Stainless Dishwasher Defective out of the Box
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I recently decided to take a look at the Frigidaire Gallery Stainless line of appliances. They look very stylish and appealing. However, that's about it. I went ahead and purchased the Gallery Stainless dishwasher. After it was installed, I ran it for the first time and found that it was defective right off the bat. The diswasher liquid dispenser door never popped open to release the liquid. I tried running it on Normal and Quick cycles with the same result. Yet when I pressed the spring lever to open/close the dispenser lid to fill it, it functioned just fine. But during the dishwashing cycle it does not open. In addition, the heated-dry feature left my dishes still damp to the touch with water in some places still left on them and the inside of the dishwasher tub still wet after the heated dry was finished. My 10-year old dishwasher did a better job of drying my dishes! I returned the dishwasher to the store where I purchased it because I don't want to buy a product that's defective right out of the box. Too bad for Frigidaire. This experience has made me skeptical about the quality of their appliances and I will not purchase a Frigidaire appliance again.
     
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"Professional Series" dishwasher, anything but...
Posted by on
MARTINEZ, GEORGIA -- I have had this dishwasher for two months and am completely, whole heartedly mad at myself for buying a Frigidaire before reading all of the bad press about this company. I have written two email complaints and each time met with a "...we're so sorry to hear," type of fake customer empathy in how much I am disgusted with the Professional Series dishwasher they're putting out as actually a working appliance. The best detergents, rinse agents have absolutely no effect on how badly the dishes/flatware are coming out. It either redistributes food particles and/or detergent back on the dishes/flatware. My eight-year-old rusting Sears did a fantastic job compared to this thing. I was matching this to my Frigidaire 5-burner gas range, but that was a huge mistake. The finishes do not match; one being stainless shiny and the other a satin finish. I am thoroughly disgusted with what this company is calling "customer service." It looks as though I am stuck with this albatross of a dishwasher and I am angry!
     
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qualityappliance on 07/15/2009:
Is there an air gap installed?

You may have an installation problem such as a draining problem or a water inlet problem.

Call for service as it is clearly within the 1 year warranty.

Elaine b on 07/16/2009:
Thanks for your input. I will have it checked out, but I don't think it's a draining problem as the water is completely drained out after a cycle. You would think that Frigidaire would recommend having it looked at, since its just 2 months usage, but all they could do was offer some fake sympathy that things weren't going well....
Mario The Great on 07/19/2009:
What's the model number for both your dishwasher and range?
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Will Never Buy Frigidaire Again
Posted by on
CHARLESTON, SOUTH CAROLINA -- I purchased 4 Frigidaire appliances in Nov. of 2007, by May of 2008 we had had at least one problem with 3 out of the four. Our microwave handle has broken off not once but twice. The 'extra ice' button on the freezer ((which is intended to produce higher levels of ice (say if you were having a party or something)) made water shoot out the dispenser. The only way to stop the water was to unplug the water hose...very messy. And lastly our dishwasher became very loud and the control panel didn't work so you couldn't switch the settings. The microwave and the fridge were relatively easy fixes but I fought with the dishwasher for 7 months having different repair companies come out and fix different parts, until Frigidaire finally agreed to replace the damn thing. Well I got a brand new one at the very beg of Jan 09 and it leaks!!! This is like a terrible nightmare. My floor has begun to buckle because of the standing water that was under the dishwasher before I knew that it was leaking.

I have since had a repair man come out 3 times trying to fix it, don't get me started on the incompetence of Corbetts Appliance Repair in Charleston SC, but again look who Frigidaire chooses to contract with!!! Ahhhh DON'T BUY FRIGIDAIRE APPLIANCES!!!!
Company Response 01/28/2009:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
     
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Dirty Dishwasher
Posted by on
MARIN, CALIFORNIA -- What a disappointment. Looks good. But barely washes dishes -- which you would expect to be the ONE thing a dishwasher can do. Tried a million different ways -- stacking appropriately, different detergents, different program modes. You spend more time inspected all the dishes, soaking them again, then washing by hand (at times as much as half a load)than it would have taken to wash all the dishes by hand in the first place. Utterly useless. And built very cheaply to boot with plastic rack wheels that fall off every other load -- and at times melt down. Then you get to replace those cheap wheels for not-so-cheap a price of $4.

In short -- the biggest disappointment of any major appliance we have ever bought.
     
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Ponie on 01/12/2009:
Did you contact Frigidaire or the store where you made the purchase? I agree a dishwasher is supposed to wash dishes. I chuckle when I see homemakers rinsing the dishes practically clean before placing them in the washer. Except for a big glob of food, like my nephew who refuses to eat peas, my dishes go from table to dishwashser and have had no problems.
qualityappliance on 01/12/2009:
You gave no indication of age so it could be that after years of use there is considerable old food particles plugging the internal screens.
Chris Polk on 01/20/2009:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Shirley on 06/08/2011:
I am very disappointed in this model. As on consumer stated, the dishes come out dirty. I will not purchase another Friged
aire product.
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