Frigidaire Dishwashers Consumer Reviews - Page 4

We purchased this Model dishwasher in December 2008, based on it being super-quiet. We paid nearly double what we planned on, just for the convenience. 2 months after purchasing, the motor started making a sound like a baseball card in a bicycle's spokes during the wash. We called, and a company came out to look at it. 10 seconds after starting the washer, we were told "motor", and a week to get it. Add to that, we were told "It will only get louder and louder with age". 2 weeks later, no call, no answers to messages, I called Lowe's.

Lowe's delivered a NEW unit (this one) to me, thanks to the local store. 2 months later, motor on this one started to make noise! Replaced by another shop a week later. Within a month, that motor failed, but because of a newborn child, dealing with it was backburnered for a few months, until it was replaced yet again 2 or 3 months ago. This week, motor #3 started making the sound. LOTS, and I mean LOTS of complaints about their appliances has me furious that nearly $600 was spent for a piece of broken trash! There is no public access to anyone at Frigidaire or anyone at their corporate office, and nobody cares about the need for a recall. Last Frigidaire, EVER.

MARTINEZ, GEORGIA -- I've got a Model #GLD2350RCS1 that is deteriorating the underside of my Kitchen Laminate Countertop. The purchase of this Frigidaire Dishwasher 4-5 years ago was part of a total kitchen remodel/renovation - from floor to ceiling, wall to wall.

This problem is disturbing and is not "setting right with me at all". The problem can likely be due to heat or steam or both escaping from the dishwasher, causing the particle board underside of the countertop to flake, showing up on the top of the dishwasher door ridge and the bottom of the door. It's not the heat or steam discharged from the door vent which is on the left-hand side of the dishwasher door; the problem is occurring above the right-hand side of the door. And I've confirmed that the dishwasher was originally installed properly.

What has prompted this complaint effort stems from the company's lack of technical support. The only online or phone contacts are the Customer Service and Parts departments. Currently, the only resolution is to call one of the company's local service repair providers. Our finances at this time does not warrant paying someone to come out to my home, diagnose the problem, ordering part(s) and then returning to install or repair the dishwasher. We're talking about a $20 part, assuming the Tub Gasket, versus service charges from their local service provider from $100 to $200.

Based on the circumstances and the likely source of the problem, I think Frigidaire should help me diagnose the problem over the phone for an educated solution. The cost of the part(s) and repair labor should be on me. So I'm quite dissatisfied with Frigidaire's support at this time.

I first noticed some water around the front of the dishwasher and thought that it was from the sink when I rinsed the dishes and put them in the dishwasher. I was proven wrong one day after starting the dishwasher after it was loaded the night before, so no possible way the water came from the sink. When I noticed the water this time I inspected the trap inside to see if it was clogged, it was not. I pulled the unit out and ran a cycle and notice the dishwasher was leaking around the bottom side of the heating element.

I searched the internet to find solutions, and instead found this was a VERY common problem with this company. Many people have found the nuts used to hold the element in place were faulty and cracked which causes the leak. I have not yet replaced the parts but people who have seem to have solved the problem. But with this many complaints about the exact same part, you would think a company worth their weight would have recalled and replaced the parts by now. If they do not soon they will definitely lose my business and probably that of many others too.

I recently decided to take a look at the Frigidaire Gallery Stainless line of appliances. They look very stylish and appealing. However, that's about it. I went ahead and purchased the Gallery Stainless dishwasher. After it was installed, I ran it for the first time and found that it was defective right off the bat. The dishwasher liquid dispenser door never popped open to release the liquid. I tried running it on Normal and Quick cycles with the same result. Yet when I pressed the spring lever to open/close the dispenser lid to fill it, it functioned just fine. But during the dishwashing cycle it does not open.

In addition, the heated dry feature left my dishes still damp to the touch with water in some places still left on them and the inside of the dishwasher tub still wet after the heated dry was finished. My 10-year old dishwasher did a better job of drying my dishes! I returned the dishwasher to the store where I purchased it because I don't want to buy a product that's defective right out of the box. Too bad for Frigidaire. This experience has made me skeptical about the quality of their appliances and I will not purchase a Frigidaire appliance again.

MARTINEZ, GEORGIA -- I have had this dishwasher for two months and am completely, whole-heartedly mad at myself for buying a Frigidaire before reading all of the bad press about this company. I have written two email complaints and each time met with a "...we're so sorry to hear," type of fake customer empathy in how much I am disgusted with the Professional Series dishwasher they're putting out as actually a working appliance.

The best detergents, rinse agents have absolutely no effect on how badly the dishes/flatware are coming out. It either redistributes food particles and/or detergent back on the dishes/flatware. My eight-year-old rusting Sears did a fantastic job compared to this thing. I was matching this to my Frigidaire 5-burner gas range, but that was a huge mistake. The finishes do not match; one being stainless shiny and the other a satin finish. I am thoroughly disgusted with what this company is calling "customer service." It looks as though I am stuck with this albatross of a dishwasher and I am angry!

CHARLESTON, SOUTH CAROLINA -- I purchased 4 Frigidaire appliances in Nov. of 2007. By May of 2008, we had had at least one problem with 3 out of the four. Our microwave handle has broken off not once but twice. The 'extra ice' button on the freezer (which is intended to produce higher levels of ice (say if you were having a party or something)) made water shoot out the dispenser. The only way to stop the water was to unplug the water hose... very messy. And lastly our dishwasher became very loud and the control panel didn't work so you couldn't switch the settings.

The microwave and the fridge were relatively easy fixes but I fought with the dishwasher for 7 months having different repair companies come out and fix different parts, until Frigidaire finally agreed to replace the damn thing. Well I got a brand new one at the very beg of Jan 09 and it leaks!!! This is like a terrible nightmare. My floor has begun to buckle because of the standing water that was under the dishwasher before I knew that it was leaking.

I have since had a repairman come out 3 times trying to fix it. Don't get me started on the incompetence of Corbetts Appliance Repair in Charleston SC, but again look who Frigidaire chooses to contract with!!! Ahhh DON'T BUY FRIGIDAIRE APPLIANCES!!!

MARIN, CALIFORNIA -- What a disappointment. Looks good. But barely washes dishes -- which you would expect to be the ONE thing a dishwasher can do. Tried a million different ways -- stacking appropriately, different detergents, different program modes. You spend more time inspected all the dishes, soaking them again, then washing by hand (at times as much as half a load) than it would have taken to wash all the dishes by hand in the first place.

Utterly useless and built very cheaply to boot with plastic rack wheels that fall off every other load -- and at times meltdown. Then you get to replace those cheap wheels for not-so-cheap a price of $4. In short, the biggest disappointment of any major appliance we have ever bought.

NEW YORK, NEW YORK -- My 18" Frigidaire dishwasher's water pump impeller broke. The dishwasher's barely a year and a half old. I went to several replacement parts websites and discovered that I had to buy the whole motor & impeller assembly for around $140! That's beat. I have read other reviews on my3cents and apparently this is a common occurrence. All things considered, I should have bought the 5 year warranty extension from the retailer. I'll buy the replacement motor/impeller and install it and in another 1.5 years it will break. But I think then I'll buy a more reliable machine from a different manufacturer.

SULTAN, WASHINGTON -- We bought a dishwasher about 2 years ago and the thing has always leaked and now the water is not draining out of the bottom. The company of course has a warranty but that warranty does not cover parts in that area. So the best they would do is pay for the part but I had to pay for someone to come out diagnose the problem and then pay that person to fix it. That is just bull, this dishwasher is new and should be replaced for nothing. We reviewed the product before buying it and it had a good rating but apparently that person doing the review was WRONG. FDB751SCB0.

74008, OKLAHOMA -- I looked to see who else is having the trouble I have been having with this dishwasher, and I do see one person wrote in and I thought it was me that was writing it. This dishwasher leaves soap all over the bottom inside the dishes still have food on them it does not drain well and now today only 2 years to the date I had a repair man in here to tell me that something broke and he fixed it. What we pay for things is bad enough but to have to fix something after 2 years with hardly any use is a joke. I think the company knows the product is trash and the right thing to do is to listen to the consumer because they can knock a company right out.

They will not go broke by fixing things for people. They will only look better and have more people wanting the product they are selling. But as for me I hardly used the dishwasher, I am alone and hardly eat in. Then why did it break? Because it is cheaply made and a piece of garbage. I will throw this machine out if it breaks down again. If something is wrong write and let everyone know. We work hard for our money. Stop robbing people with your cheaply made products. Even if we did not pay a lot more for them they should hold up!!!