My husband and I purchased a Frigidaire freezer, Model No. FKFH21F7HW about 2 weeks ago. I was told in the store, when I asked if the freezer was on because it seemed to be running quietly. The salesman said, "Yes, and this is as loud as it will ever get." It was noisy from the start, and I called and complained. A serviceman came, checked it out, and said everything was fine. My husband, who has hearing loss said it didn't bother him at first, but now he says it is louder.
I am going to call the business where we purchased the freezer and return it, hoping that they will be willing to have the freezer returned without a hassle. Also, I just felt the sides of the freezer and they feel hot. I don't think that is normal. The way I feel at this moment, I will never purchase another Frigidaire appliance. Don't forget that the same company who manufactures Frigidaire also manufactures Electrolux, Tappan, Westinghouse, Kenmore, Affinity, Gibson (hate my Gibson dishwasher) and many others. Google who makes what.
I will do a follow-up with the return experience. I don't know how they will be when we return the freezer, so it's unfair at this time to even mention where we purchased the freezer.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Electrolux Major Appliances
MADISONVILLE, KENTUCKY -- We bought our new freezer last Friday, it's a Frigidaire (Model # FFU21F5HW) and it doesn't seem to be freezing right. I've got the temperature set all the way down to 10, any higher and the panel says HI TEMP. But nothing is frozen solid. I've got a bag of rolls, a couple frozen snacks, a chicken carcass, frozen veggies, hot dogs, and some unsalted butter for baking. Nothing is as frozen as it should be. It's almost like it's partially frozen. The hotdogs we had in there, you could squeeze, the butter you can press down and dent, and the ice cream was soft.
Now this is a brand new 700.00 freezer. Is it because I don't have enough in the thing that it's not freezing right, or do we need to go return this thing? In two weeks I'm going up to Missouri with a buddy of mine to pick up a cow that we had slaughtered. The wife is going to make me sleep outside if this thing is broken and I tell her that it is fine.
WEST PALM BEACH, FLORIDA -- We purchased a refrigerator freezer in August of 2003. In December 2007 it stopped working and all food had to be thrown away. An authorized service man came and charged $65.00 and only noted on his bill that it was a service call. He had me make the check out to his personal name not the company name. On 2/28/08 the refrigerator stopped again and food was discarded again. This time I am told there will be another $65.00 service charge as well as any repair charges. We are 77 and 87 years old and on social security. I think this is deplorable.
HOUSTON, TEXAS -- I have never had a problem with the mechanical workings of this freezer. Too bad the door just rusted apart after three years - and oh yeah - all the warranties express: Do Not Cover Rust! Okay Frigidaire - do you really think consumers are so dumb that they would come back and buy another after it rusts out after three years? I don't think so!
So let's see - work my butt off and pay $1000 for a freezer and have it rust in three years and then just because I liked it I would actually consider buying another? I think NOT! HEY - ANYONE - have any ideas on how to stop rust from the INSIDE to the OUTSIDE? Poor quality is what that is called. Make a better product that lasts longer and you would be on top!
TORONTO, ONTARIO -- I purchased a Frigidaire stainless steel refrigerator in April of 2006 (model GS18HTZDSBA). In the space of six months, the same model fridge has developed similar problems on two different occasions. The first time, the service person diagnosed an evaporator leak with the s and d valves in need of replacement. Additionally, the fan that circulates the cold air had failed.
Now, the first time this happened it took 2 weeks to get a replacement - foolishly thinking that getting a replacement would be faster than waiting for parts and service during the Labor Day long weekend. Four weeks later, the new replacement developed the same problem: coolant leak, and an s and d valve problem. Luckily, this time, I caught the problem early; the fridge is limping along until I get a new one.
The procedure for replacement is as follows: repairman files report (1 day), report is sent to Frigidaire by service company recommending new fridge (day 2), Frigidaire sends another report authorizing new fridge (one week!!!). Add 2-3 days for delivery and you get the picture! Hopefully fridge #3 will last a bit longer than a few weeks... One thing for sure, it's NOT going to be a Frigidaire. "Fool me once, shame on you; fool me twice, ah... You can't fool me again!"
AUGUSTA, GEORGIA -- Our Frigidaire upright freezer Model FFU14F5HWB was purchased November 2008. After three and a half years of residential use the service tech found that the evaporator and heat exchanger have failed. Electrolux offers no help stating the freezer is out of its one year warranty. Obviously there is a design flaw for this unit to fail after three and a half years. I will not purchase any more Frigidaire products.
My upright, self-defrosting Frigidaire freezer (model # LFFU14F5HW) failed. Hundreds of dollars of expensive food lost. It didn't even last two years. What a waste of space in the landfill and my hard earned money. I wonder if there is a Japanese company that can at least make a quality freezer...
This freezer runs a lot and is so loud it frightens the dogs and can be heard in the bedrooms. I will contact Lowe's to see if this is normal for this model freezer. Lowe's advises that the buyer has only seven days to return an appliance. My freezer was in the washroom for the first ten days (where I couldn't hear it running) before moving it into the kitchen. Next step is to call the Service Department. Wish me luck with that.
MOUNT VERNON, INDIANA -- Within 2 years of owning it, rust appeared under the front of the plate for the ice and water. I called and they would not stand behind it and replace the door. The rust is now about three inches by 8 inches. My neighbor bought the same product about 2 years ago and she just had a new door put on hers today. I warned her to keep an eye out for hers and to keep it under warranty.