Frigidaire Freezers - Page 3

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Beware of Frigidaire
Posted by on
FRANKFORT, KENTUCKY -- I bought a new Frigidaire Commercial freezer at Lowes in late August 2004. It lasted about 3 weeks before it stopped cooling and ruined some meat. Lowe's brought me a new freezer and swapped them out.
The second one lasted until mid December and it did the same thing. And ruined more meat. Lowe's swapped them out again.
The third one lasted until the end of MAy 05 and did the same thing. I had it sent off for repair rather than get a fourth new one.
The repair company says they repaced the 'dryer'. I haven't been able to find out what a dryer is, and the person I called at the repair company didn't know either. Maybe its the same thing as an evaporator ?
Anyway, this was without a doubt the worst purchase I have ever made, and I am still not confident that I have a reliable freezer.
The problem is 100 % Frigidaire's fault, but Lowe's would be well advised to stop selling these things to their customers.
     
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Slimjim on 2005-05-18:
Frankly Rayt, you're right. The brand is inferior and has been since the early 80's.
Slimjim on 2005-05-18:
I don't google as I know what I'm disussing. White Consolidated Industries bought Frigidaire from General Motors at that time. All the line's designs changed to the WCI product. Unless your washboard is made by Frigidaire biz, why are you still speaking?
Anonymous on 2005-05-18:
I vote for, Slim having the most informative posts on this subject. Biz, year, make and model numbers are very important. Not spelling errors.
Anonymous on 2006-03-08:
Then you're both ignorant. I side with Biz.
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Makes annoying high pitched ringing sound
Posted by on
The compressor of this freezer makes an annoying high pitched ringing sound.
     
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Venice09 on 2010-09-21:
As annoying as the sound may be, it could be normal. Check the owners manual to see if it says anything about the noise. Have you asked Frigidaire about this?
Starlord on 2010-09-22:
You do not state the circumstances when the compressor makes this sound. Different people perceive trhings differently. Is it possible that you are just too sensitive, and someone else would never hear this so-called annoying sound?
Venice09 on 2010-09-22:
You could be right, Starlord. That's why I suggested checking the owners manual. My refrigerator makes very loud popping noises. They can be quite annoying at times, especially during the night. But the manual does state that the refrigerator will make those noises and that they are normal. I just wish I had known before I bought the refrigerator. Sometimes it is what it is and there's nothing you can do about it.
Anonymous on 2010-09-22:
My fridge does that as well. I finally got used to it but it can be disturbing at night.
unhappy999 on 2010-09-22:
I guess I got lucky. My new refrigerator makes less noise than my old one. But I got a simple model, no bells and whistles.
Venice09 on 2010-09-22:
Unhappy, I have a simple refrigerator too, and it's very quiet. From what I can tell, the popping noises occur during the defrost cycle. I assume it's from expansion. I've had the refrigerator for ten years and other than being serviced due to a recall, it's been running fine.
Helpful on 2010-09-23:
You normally would not get such a problem from the unit. You haven't spoken about the age of the unit or, as SL has pointed out, the issues revolving around said noise. Make sure the unit has enough room around it to breathe properly and, preferably, don't store these in the garage. Either will shorten the life of the compressor.

Let us know some more details, and if possible, I'll try to provide some more helpful information.
Ed on 2014-03-21:
We have an 11 year old Frigidaire side by side and tha high pitch ring is driving me crazy. It started a week ago and I can get rid of it only when I turn the cooling knob off and then return it to any level at factory setting up to cold and it keeps coming back. I'm thinking maybe the compressor or fan motor may have an issue. Never did that before.
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How hard can it be to produce a quality product?
Posted by on
My upright, self defrosting Frigidaire freezer (model # LFFU14F5HW) failed. Hundreds of dollars of expensive food lost. It didn't even last two years. What a waste of space in the landfill and my hard earned money. I wonder if there is a Japanese company that can at least make a quality freezer...
     
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Lifemates on 2010-09-20:
As they say 'A very large paper weight'
Helpful on 2010-09-22:
With all respect Nancy, you have to make sure that you don't close off the compressor area of the freezer. Many people do so while placing the freezer within a non-air controlled environment, such as a garage, the appliance can easily die an early death. Refrigeration really doesn't last as long as they used to because of these compressors.

I would ask, what was your agreement with the manufacturer and retailer as far as warranty coverage was concerned?

Overall, Frigidaire is a very well rated manufacturer in freezers and refrigeration. If you were to replace it instead of repair, I'd still highly recommend buying the Frigidaire brand, just make sure the warranty coverage is equivalent to what you may expect.

Thanks for posting.
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Frigidaire Upright Freezer Noisy
Posted by on
This freezer runs a lot and is so loud it freightens the dogs and can be heard in the bedrooms. I will contact Lowe's to see if this is normal for this model freezer.

Lowe's advises that the buyer has only seven days to return an appliance. My freezer was in the washroom for the first ten days (where I couldn't hear it running) before moving it into the kitchen.

Next step is to call the Service Department. Wish me luck with that.
     
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Anonymous on 2010-03-13:
How old of a unit is it? if under warranty have them come look at it...
ClydeO on 2010-03-22:
Purchased 02/20/10. I am calling Lowe's Service today.
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The Side By Side Freezer Door Is A Rusty Mess
Posted by on
MOUNT VERNON, INDIANA -- Within 2 years of owning it rust appeared under the front of the plate for the ice and water. I called and they would not stand behind it and replace the door. The rust is now about three inches by 8 inches. My neighbor bought the same product about 2 years ago and she just had a new door put on hers today.

I warned her to keep an eye out for hers and to keep it under warranty.
     
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Soaring Consumer on 2009-04-07:
I live in a home with a new Frigidaire fridge that was here when I moved in. The ice maker never worked and it is very loud and annoying when it is running. Often it makes a squeaking noise.

I know it is inevitable that it will have problems because based on the reviews here, they are poor quality products. However I am glad that when it fails, it won't be my problem, but the landlord's.

And I will take a note to write a review when it happens. Voted helpful.
Chris Polk on 2009-04-07:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Slimjim on 2009-04-07:
Bravo to Frigidaire for signing up here to receive notifications when a product complaint is posted and seeking to remedy the complainants dissatisfaction.
Soaring Consumer on 2009-04-07:
Yes, indeed.

Lets see if Mr. Polk is able to resolve this. OP please keep us updated with what happens.
Principissa on 2009-04-07:
This is the same person who contacted me when we were having all those issues with our new freezer that we ended up exchanging out for a Whirlpool. He e-mailed me once when I still had the link up here on my blog and never heard a word back even after providing all the info to him. Hopefully this person has more luck with him than I did.
Soaring Consumer on 2009-04-07:
So this is just a publicity stunt to make it look like they care but then they never respond to the customer?
Anonymous on 2009-04-07:
If Chris Polk really wanted to help, he could send a private message with his phone number to the OP. He should have done that for Princi, too! But nope, lets make the customer jump through one last hoop...
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Door Rust
Posted by on
HOUSTON, TEXAS -- I have never had a problem with the mechanical workings of this freezer. Too bad to door just rusted apart after three years - and oh yeah - all the warranties express: Do Not Cover Rust!

Okay Frigidaire - do you really think consumers are so dumb that they would come back and buy another after it rusts out after three years?
I don't think so!

So lets see - work my butt off and pay $1000 for a freezer and have it rust in three years and then just because I liked it I would acutally consider buying another? I think NOT!

HEY - ANYONE - have any ideas on how to stop rust from the INSIDE to the OUTSIDE? poor quality is what that is called. Make a better product that lasts longer and you would be on top!

JMO -
     
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Nohandle on 2006-11-14:
Texas, where did you have your freezer placed? The reason I'm asking is that I replaced a kitchen refrigerator and put the old one in the garage. The old one began to develop rust in about 6 months. Admittedly, we're talking about the difference in an old appliance vs one only 3 years old and $1000.00 at that. The rust on my refrigerator is only in spots on the outside certainly not from the inside out.

You have every right to be angry and I certainly wouldn't replace an appliance I had problems with, with another of the same brand. What's the old expression? Blank on me once shame on you, blank on me twice shame on me.

Slim is quite an appliance expert. Perhaps he can shed some light on this one. In the meantime, thanks for informing us.
Slimjim on 2006-11-14:
Thanks for the lead in nohandle and I wish I could help more. Outside of the fact Frigidaire makes krap for residential use, it's no surprise something of commercial grade by them would disappoint. Is this thing rusting through on the door tex? Doors are pressed metal with plastic liners generally, whereas the interior liner should be either porcelain stainless or plastic, none of which should rust. Well the porcelain can if it's chipped or not applied right. Like nohandle said, if it's exposed outside to elements that's one thing. Rusting on the inside practically never happens. There are some products like Porcafix that repair chipped and rusting porcelain liners. Get something like that and do a repair to keep the rusting under control. At least you can keep from replacing it so soon.
texas_wink on 2006-11-15:
Nohandle & slimtimjohnson2000 -
Thank you for your response! I will look into the Porcafix. The freezer has been kept inside - right where the store that I purchased it from installed it. Granted I do live in a home that is 125 yrs old. But that should not make a difference. It is in the house. It is most diffently rusting from the inside of the exterior door to the outside of the exterior door. Little spots of rust have begun appearing - sorta like a ketchup bottle exploded on it (nope - not ketchup! won't wash off! lol)
Anyway thank you!
Anonymous on 2006-11-17:
Lol slim, your googling knows no bounds!
Slimjim on 2006-11-20:
How come pirate you CLAIM you can help with appliance and other advice, yet never get on the threads to help? All we see you do is sit back while others try and help, then come trolling after. Get lost loser!
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EVAPORATOR (COOLANT) LEAK
Posted by on
TORONTO, ONTARIO -- I purchased a Frigidaire stainless steel refrigerator in April of 2006 (model GS18HTZDSBA). In the space of six months, the same model fridge has developed similar problems on two different occasions.

The first time, the service person diagnosed an evaporator leak with the s and d valves in need of replacement. Additionally, the fan that circulates the cold air had failed. Now, the first time this happened it took 2 weeks to get a replacement--foolishly thinking that getting a replacement would be faster than waiting for parts and service during the labour day long weekend.

Four weeks later, the new replacement developed the same problem: coolant leak, and an s and d valve problem. Luckily, this time, I caught the problem early; the fridge is limping along until I get a new one.

The procedure for replacement is as follows: repairman files report (1 day), report is sent to Frigidaire by service company recommending new fridge (day 2), Frigidaire sends another report authorizing new fridge (one week!!!). Add 2-3 days for delivery and you get the picture!

Hopefully fridge #3 will last a bit longer than a few weeks...One thing for sure, it's NOT going to be a Frigidaire. "Fool me once, shame on you; fool me twice, ah,..ehr...you can't fool me again!"
     
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Anonymous on 2006-10-21:
Hey good luck with number 3! They say the third times the charm.
Anonymous on 2006-10-21:
Follow up with us and let us know what happens.
Frenchie on 2006-10-22:
What do you mean by an s and d valve? Never heard of one and I have done a fair amount of refrigeration repair. Maybe I know it by another name. Also don't understand your post, they are sending you a new fridge (#3) but it will not be Frigidaire, it will be something else????
Slimjim on 2006-10-23:
I don't understand that either. Frigidaire is sending you another frig, but not a Frigidaire? I guess it could be a Gibson, Westinghouse or another Electrolux family, but I have never heard that done, even within the same parent company. Not that it would matter much, as they share the same design and are all kr@p.
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Brand new won't work
Posted by on
PALMYRA, NEW YORK -- I bought a brand new fridge on 12/22/06. After it was delivered and set up I loaded it with food. After 3 days I noticed it was not working. In the mean time I lost over $300.00 worth of food. Now no one is willing to do anything about it. It was over the holidays. I didn't think I would need to check a brand new appliance.
     
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Anonymous on 2007-01-16:
The manufacturer is only liable to replace the unit, not its contents.
tnchuck100 on 2007-01-16:
Where was it purchased? Have them replace it. How was it paid for? Dispute the credit card charge. Always check any appliance for proper operation before putting it in service.
Extended Warranty on 2007-01-17:
Um no, don't be telling him to dispute the charge. There is nothing here to dispute about. It's a matter of a return and refund or exchange.
SilverWngs71 on 2007-01-20:
In most use and care manuals it will say to let the appliance (after being plugged in) wait 24 hours to properly cool. To make sure that it does work and will get to the proper temp in the Refridge 34-40 degrees and 0 in the Freezer. Also stocking it full of food after plugging it in is making the unit work harder to initially cool. the manual will advise not to stock food wall to wall as the air flow will not circulate as well as food pulled away and spaced. Just b.c you don't think you would need to check a new appliance, it is still your responsibility as an appliance owner to check on it. Also did you try calling the Manufacturer and speaking to them, they could have assisted.
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