I bought a Frigidaire gallery series washer and dryer set on 10-11-08. today its 12-14-09 and last week my washer started making noise, has dirty water in it and smells worse than John Wayne Gacy's basement! I have read on this website a bunch of the same problems people are having with this machine. I called Frigidaire's customer service line and reached a third world country overseas helpless hotline. At first I thought the guy was trying to sell me a Slurpee but listening closer to his terrible broken English he basically said I'm out of luck and there's nothing they can do for me because the washing machine went out of warranty less than 2 months ago, yes, TWO MONTHS!
Luckily I am an auto mechanic and have knowledge of mechanical things so I started inspecting the washing machine and found that the water pump is making a horrible noise and is very hot. I go to THE authorized Frigidaire parts store and found the pump for $116.95. I googled the part number (137108100) and found the part much cheaper on every website, cheapest being $54.99. Frigidaire's parts place was the most expensive. So not only did I overpay for a junk machine ($799 just for the washer), they want to overcharge me for the part!
I am ordering the part today (NOT FROM FRIGIDAIRE!) so I pray that is the problem. These were the first new appliances I bought for my new house and I was going to buy all Frigidaire appliances for my house and I am so lucky I did not! I would never buy another Frigidaire product again!
WEST MONROE, LOUISIANA -- BEWARE OF FRIGIDAIRE! We bought a top load washer from Basic Best Buy in Monroe, LA. Just as it turned one-year-old, it started leaving grease marks on our clothing (They almost look liked iced tea stains). I called Basic Best Buy and was told that they would send someone out but the service call starts at 45.00. They use a company that I know employees persons who are not honest as several years ago, I had to ask one of their service personnel to leave my home when he tried to pump up a bill for an item covered by our home warranty.
I declined Best Buy's offer to send someone over to charge me 45.00 min. to check out my one year and 3-week old washer and went to the manufacturer's site. This washer had already cost me hundred's in ruined clothing. It is apparent that this isn't a new problem since the manufacturer's site addresses the problem and blames it on everything from the water to fabric softener. It is neither since I have washed clothing in just plain water to see if the stains still appear and they do. I checked with neighbors to see if their water was causing this problem and none of them have experienced it.
We are going to buy a new washer & dryer after losing around 1400.00 worth of clothing, towels etc. and you can bet that not one appliance in our home will carry the Frige-a-nightmare or Electrolux name. Neither will it come from Best Buy in Monroe, LA. This was a very expensive lesson to learn but it is evident that Frigidaire doesn't stand behind its products or build them as they once did.
I bought this washer in 2005 under the impression I was finally being smart; that if I spent the money for a good washer, I wouldn't have to worry about replacing one every seven or eight years. Boy, was I wrong. Two weeks ago during the spin cycle, a spring that helps hold the drum in place snapped. The drum dropped, wrecking the door boot and knocking a dent into the side of the machine.
The price of a new boot is $135 and that doesn't include labor. The spring is just $18, but you have to take the machine completely apart to install it, so again, labor is going to be the expense. Still, I could live with all of that if it weren't for the revelation from removing the back of the washer that the tub bearing is on the verge of failure. Cost of the part alone: about $200, and the labor is going to at least match that.
After all of that, I realized (after accidentally hitting the start button) the machine now won't fill. Don't know why. Haven't bothered to go there. Because all in all, the cost of repairing my four-year-old washer is greater than the expense of buying a new one. I fully expect to replace appliances, but not one that sees use just two or three times a week after just four years. I will not buy another Frigidaire or Electrolux appliance.
TORONTO,CANADA, DELAWARE -- August 2003 I've purchased all of my five appliances from Sears. Last year the front glass of my range shattered in little pieces for no reason (no one smashed it) - took over a month to repair due to unavailability of parts. Is it a common problem with ranges? I've never had this before nor do I know of anyone having this issue. $276 LATER.
This week my front burner would not shut off and was burning on height, so that I had to disconnect the entire range and could not use it till it gets repaired. It so happens that the electric panel got "shot" and it is $200. Is it "wear" and "tear"? I don't think so. Plus I need to spend another $200 on repairs.
I believe that if you spend $1700 on an appliance it should last at least 5 years without major problems. It seems to me that it is mandatory to get an extended warranty or you are screwed. Wasn't it an option before? Don't companies care about their reputation? Guess what? NO. They pass it on to the DISTRIBUTION. The only way to protect yourself is to get EXTENDED WARRANTY. I will get new appliances next year for my new house - will it be FRIGIDAIRE???
Bought a new Gallery Stainless side by side with two ice makers... top ice maker went out twice in 14 months. Lowe's and Frigidaire said tough luck, you should have bought an extended warranty to go along with your $2200 fridge. Never again will I buy anything with Frigidaire or from Lowe's.
Ice Maker/Water dispenser not functioning on my 4-month-old refrigerator! I had the service guys out 3 times for repair in the last month. Now they are waiting on a gasket as it's on back order for a month. I have contact Electrolux/Frigidaire and they have no estimated date when the part will be available.
B -- After 3.5 years of use this microwave now fails to operate, since the beginning the door has stuck and has been difficult to open. Seriously, are appliances really only good for this short of a period now? This company has questionable products. My fridge had to be replaced after 2 yrs of use cause it would not cool anymore and the techs tried to fix it 7 times, then finally gave up and brought us a new one.
WINDSOR,ON, MICHIGAN -- I bought the stove in the summer of 2008. Shortly after I was closing the door and inadvertently had my thumb on the corner. I didn't even think about sharp sheet metal. Anyway, I had to get 8 stitches in my thumb. To this day I still have no feeling around the stitch area. Is it normal on these type of stoves to have the sharp lip? All my older stoves did not have it. Thanks all.