I purchased a Frigidaire gallery series French door refrigerator on July 30th and it died on September 1st. We were away for labor day weekend when it stopped working, $200 to $300 worth of food gone and the water leaking out the ice maker discolored and warped my hardwood floors. Frigidaire will not even return a phone call or an email. The only help I've received is from the big box store I purchased it from. They have elected to replace the compressor rather than give me a new refrigerator, parts have to come from the factory.
It's been 12 days just to get that much information. How long is acceptable to go without a refrigerator? Don't buy any Electrolux products unless you are purchasing from a local dealer with exceptional service. Glad they only got $2200 out of me. Never again.
Purchased in 2002 with a new home Frigidaire appliances. The dishwasher has been making awful banging noises when it changes cycles, repair man says there is nothing he can do about it, this would have been the 3rd visit about 3 different issues with the dishwasher none of which have been corrected successfully... lots of repair $$ spent though.
Also purchased a 30" slide in smooth top range in 2002. In 2008 the motherboard had to be replaced for $460.00 and again in 2012 the motherboard went again with a repair cost of $650.00 which we will not be paying because the range is not worth another huge repair bill. AND we will not be purchasing anymore Frigidaire products!!
I bought this washer in 2005 under the impression I was finally being smart; that if I spent the money for a good washer, I wouldn't have to worry about replacing one every seven or eight years. Boy, was I wrong. Two weeks ago during the spin cycle, a spring that helps hold the drum in place snapped. The drum dropped, wrecking the door boot and knocking a dent into the side of the machine.
The price of a new boot is $135 and that doesn't include labor. The spring is just $18, but you have to take the machine completely apart to install it, so again, labor is going to be the expense. Still, I could live with all of that if it weren't for the revelation from removing the back of the washer that the tub bearing is on the verge of failure. Cost of the part alone: about $200, and the labor is going to at least match that.
After all of that, I realized (after accidentally hitting the start button) the machine now won't fill. Don't know why. Haven't bothered to go there. Because all in all, the cost of repairing my four-year-old washer is greater than the expense of buying a new one. I fully expect to replace appliances, but not one that sees use just two or three times a week after just four years. I will not buy another Frigidaire or Electrolux appliance.
Bought a new Gallery Stainless side by side with two ice makers... top ice maker went out twice in 14 months. Lowe's and Frigidaire said tough luck, you should have bought an extended warranty to go along with your $2200 fridge. Never again will I buy anything with Frigidaire or from Lowe's.
Ice Maker/Water dispenser not functioning on my 4-month-old refrigerator! I had the service guys out 3 times for repair in the last month. Now they are waiting on a gasket as it's on back order for a month. I have contact Electrolux/Frigidaire and they have no estimated date when the part will be available.
I purchased Frigidaire Gallery appliances in March 2013- fridge and stove are smooth finish. The finish is not exhibiting any of the issues that are described with the Whirlpool products. I found this site when searching for tips on cleaning the smooth black finish. SMUDGES and FINGER PRINTS constantly and highly visible. Light use and no children and I'm not keeping up! Minor complaint in comparison; I feel for you guys.
WILLIAMSBURG, VIRGINIA -- Cracked the glass top on the range. Went to look for data plate to get model and serial number but could not find it. Even called in a technician and he could not find it. Cannot order parts and now have to look at replacing whole range. Trying to find address to write Frigidaire to request they pay for the new range nothing on their site.
B -- After 3.5 years of use this microwave now fails to operate, since the beginning the door has stuck and has been difficult to open. Seriously, are appliances really only good for this short of a period now? This company has questionable products. My fridge had to be replaced after 2 yrs of use cause it would not cool anymore and the techs tried to fix it 7 times, then finally gave up and brought us a new one.
WINDSOR,ON, MICHIGAN -- I bought the stove in the summer of 2008. Shortly after I was closing the door and inadvertently had my thumb on the corner. I didn't even think about sharp sheet metal. Anyway, I had to get 8 stitches in my thumb. To this day I still have no feeling around the stitch area. Is it normal on these type of stoves to have the sharp lip? All my older stoves did not have it. Thanks all.
ST. LOUIS, MISSOURI -- We moved into our house in 2000. We decided to go with what we thought was a quality product, The Gallery Professional Series appliances. We purchased the stainless side by side refrigerator, along with the matching microwave, dishwasher, and the gas stove.
Within 18 months the microwave was shot, the refrigerator needed a new ice maker, storage pans, and stopped making whole cubes, only crushed. The oven shuts down for no reason, and the dishwasher needs to be replaced. We spent over $5,000 on appliances and they are garbage! Update!!! I just replaced the dishwasher with a Jenn-Air, the Microwave with a GE. The service we received from the manufacturer was zero.