Frigidaire Gallery Series - Page 2

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1.8 out of 5, based on 4 ratings and
16 reviews & complaints.

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Posted by on
Rating: 2/51
WILLIAMSBURG, VIRGINIA -- Cracked the glass top on the range. Went to look for data plate to get model and serial number but could not find it. Even called in a technician and he could not find it. Cannot order parts and now have to look at replacing whole range.

Trying to find address to write Frigidaire to request they pay for the new range nothing on their site.
     
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CPolk on 2013-03-05:
Hello jim3831,

On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern. As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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Bad washer design
Posted by on
I bought this washer in 2005 under the impression I was finally being smart; that if I spent the money for a good washer, I wouldn't have to worry about replacing one every seven or eight years. Boy, was I wrong. Two weeks ago during the spin cycle, a spring that helps hold the drum in place snapped. The drum dropped, wrecking the door boot and knocking a dent into the side of the machine. The price of a new boot is $135 and that doesn't include labor. The spring is just $18, but you have to take the machine completely apart to install it, so again, labor is going to be the expense. Still, I could live with all of that if it weren't for the revelation from removing the back of the washer that the tub bearing is on the verge of failure. Cost of the part alone: about $200, and the labor is going to at least match that. After all of that, I realized (after accidentally hitting the start button) the machine now won't fill. Don't know why. Haven't bothered to go there. Because all in all, the cost of repairing my four year old washer is greater than the expense of buying a new one. I fully expect to replace appliances, but not one that sees use just two or three times a week after just four years. I will not buy another Frigidaire or Electrolux appliance.
     
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Anonymous on 2009-10-12:
"I will not buy another Frigidaire or Electrolux appliance."

Why? You can have a problem with a 4 year old Maytag, Whirlpool, Sears etc appliance.

It is out of warranty. either repair it or buy a new one with an extended warranty.
PepperElf on 2009-10-12:
you know I was just thinking about something my boyfriend told me.

when the warranty on an expensive item is getting close to expiring, he has it checked out.

you know it's not a bad idea. why wait for it to break...
qualityappliance on 2009-10-13:
Strange things can happen, and in your case did. I have never seen a suport spring break on any front loader. The drum bearing is either good or bad, no in between. If it is bad you would have had terrible noise in the spin cycle.
Anonymous on 2009-10-13:
Quality, is this something the OP would have noticed?
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STAINS FROM THE WASHER, BEWARE!!!
Posted by on
WEST MONROE, LOUISIANA -- BEWARE OF FRIGIDAIRE! We bought a top load washer from Basic Best Buy in Monroe, LA.
Just as it turned one year old, it started leaving grease marks on our clothing. (They almost look liked iced tea stains)
I called Basic Best Buy and was told that they would send someone out but the service call starts at 45.00. They use a company that I know employees persons who are not honest as several years ago, I had to ask one of their service personnel to leave my home when he tried to pump up a bill for an item covered by our home warranty.
I declined Best Buy's offer to send someone over to charge me 45.00 min. to check out my one year and 3 week old washer and went to the manufacturer's site. This washer had already cost me hundred's in ruined clothing.
It is apparent that this isn't a new problem since the manufacturer's site addresses the problem and blames it on everything from the water to fabric softener.
It is neither since I have washed clothing in just plain water to see if the stains still appear and they do. I checked with neighbors to see if their water was causing this problem and none of them have experienced it.
We are going to buy a new washer & dryer after losing around 1400.00 worth of clothing, towels etc and you can bet that not one appliance in our home will carry the Frige-a-night mare or Electrolux name.
Neither will it come from Best Buy in Monroe, LA.
This was a very expensive lesson to learn but it is evident that Frigadaire doesn't stand behind its products or build them as they once did.
     
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Sparticus on 2006-08-14:
I hope you got your money back or some sort of compensation from Frigadaire. If they acknowledge the problem on their own website, there should have been a recall.
mskitty on 2006-08-14:
I haven't heard anything from Frigadaire so I suppose it is doubtful.
Thanks for your comment.
Slimjim on 2006-08-14:
Call a factory service Frigidaire number listed on the site. If the unit is only 3 weeks out of warranty, they may still honor it and not charge for the call. If not, anyone who can do the repair locally you can call. Since you are paying for it, you do not have to use anyone Best Buy refers.
Anonymous on 2006-08-20:
Slim, if the unit's out of warranty, it's out of warranty, thought you knew that?
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Inoperative 3.5 yr old Frigidaire Microwave Gallery Series
Posted by on
B -- After 3.5 years of use this microwave now fails to operate, since the beginning the door has stuck and has been difficult to open. Seriously, are appliances really only good for this short of a period now? This company has questionable products. My fridge had to be replaced after 2 yrs of use cause it would not cool anymore and the techs tried to fix it 7 times, then finally gave up and brought us a new one.
     
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Has Anyone Else Encountered This ?
Posted by on
WINDSOR,ON, MICHIGAN -- I bought the stove in the summer of 2008. Shortly after I was closing the door and in advertantly had my thumb on the corner. I didn't even think about sharp sheet metal. Anyway, I had to get 8 stitches in my thumb.

To this day I still have no feeling around the stitch area. Is it normal on these type of stoves to have
the sharp lip? All my older stoves did not have it.

Thanks all

Ian
     
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POOR QUALITY
Posted by on
TORONTO,CANADA, DELAWARE -- August 2003 I've purchased all of my five appliances from Sears.
Last year the front glass of my range shattered in little pieces for no reason ( no one smashed it) - took over a month to repair due to unavailability of parts - Is it a common problem with ranges . I've never had this before nor do I know of anyone having this issue. $276 LATER.
This week my front burner would not shot off and was burning on hight, so that I had to disconnect the entire range and could not use it till it gets repaird. It so happens that the electric panel got "shot" and it is $200. Is it "wear" and "tear" - I don't think so. Plus I need to spend another $200 on repairs.
I believe that if you spend $1700 on an applience it should last at least 5 years without major problems.It seems to me that it is mandatory to get an extended warranty or you are screwd. Wasn't it an option before?
Don't comapnies care about their reputation?
Guess what? NO. They pass it on to the DISTRIBUTION. The only way to protect yourself is to get EXTENDED WARRANTY.
I will get new appliences next year for my new house - will it be FRIGIDAIRE?????
     
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Anonymous on 2006-07-26:
I don't believe in extended warranties, for any purchase. There's too much written into the language that makes the consumer liable.
Slimjim on 2006-07-26:
Extended warranties on low end simple appliances are usually bad buys. On high end expensive, bells and whistle models, consumers should consider them strongly. It would have paid for itself 3 times over in this case. Fuming, if your next range is anything in price like this one, make sure you warranty it accordingly. A three year old $500 range you could toss out. You're too into this one to not fix it. AND YES, go for something else besides Frigidaire.
Anonymous on 2006-07-26:
I stand by my post. (tr)
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