Frigidaire Refrigerators - Page 2

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Refrigerator Nightmare!
Posted by on
ALBANY, GEORGIA -- On 4/16/04, I purchased a top-mount Frigidaire refrigerator from Lowe's. In July of that same year, it was in need of service. Like many other complaints posted, the refrigerator section was not working. Unfortunately, I got to wait a FULL WEEK for repair service. On July 12, 2004, the date of the scheduled repair, the refrigerator started working and the service person indicated that there was nothing he could do since the refrigerator was again working. It didn't last long. On August 12, 2004, the refrigerator was once again not working. On that date, a different repair person was consulted and arrived that same day. That person indicated that he has seen more problems with this refrigerator, not only in terms of the refrigerator section not working, but with the entire unit needing to be serviced and/or replaced soon after purchase. How disappointing! He further indicated that the Energy Star models, meant to be more efficient, are worse. The refrigerator that I bought was in fact an Energy Start model. I guess I can anticipate future problems. I have contacted Lowe's in an effort to return this refrigerator and purchase a new one. I simply can't stomach spending over $600 for a brand new appliance that refuses to work so soon after it is purchased. Lowe's is supposed to be contacting Frigidaire, who must authorize the return of the refrigerator. In the event that the company refuses to authorized its return, I then must convince Lowe's to take it back without authorization from Frigidaire. Either way, the whole ordeal has been a major inconvenience, and I am liable to end up stuck with a refrigerator that is more problematic than it is worth. Frigidaire should be ashamed that such a worthless product is attached to their name, which I always associated with quality.
     
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compwiz on 2004-09-13:
Frigidaire=Junk. I don't understand why people don't do research before buying anything, especially appliances.
zaracelli on 2004-10-24:
RESOLVED: As a follow up to my original complaint, I am pleased to announce that Lowe's took the refrigerator back and allowed me to purchase a new refrigerator, which was NOT a Frigidaire. I was issued a complete refund for the Frigidaire, including the delivery fee. Lowe's did confess that they are experiencing an incredible amount of complaints regarding Frigidaire. In any event, if you are in a similar situation, I encourage you to make any and all effort at resolving the issue in your favor. While it required a significant amount of patience and time, it was worth it -- as I no longer have to be aggravated with the sight of that Frigidaire, which was also growing increasingly noisy with each passing day!
AZJEM on 2004-11-02:
Not all Fridgidare are junk. Or else they would be out of business. Research "is" the best idea but even then, things happen and we have to deal with the inconvience. That's life. Glad for you, poster, that you prevailed.
misty on 2004-11-23:
I as well bought a Frigidaire and deeply regret it. My first problem happened 6 months after I bought it. The ice maker quit working. It was covered under the one year warranty, thank god.
After the year was up, one year and 2 months after purchase, my freezer started making funny noises. Like an airplane flying overhead.I called and asked if I could report this thing a LEMON. They told me there would have to be three service calls in one year to do that. I am researching on the internet right now as my ice maker stopped pushing ice. What a piece of CRAP! By the way I spent $1200.00. Side by side stainless steel. I could just kick myself. Thanks
Kids_and_Kritters on 2005-07-13:
I have a Frigidaire side by side frig I bought at Lowe's. I have had the same problem with it over and over again. The filter gets clocked up every 3 to 4 weeks. The repair man says that he deals with this issue on Frigidaires almost daily. He even wondered out loud why Frigidaire has not recalled and fixed this problem. I asked the last time I called to get it serviced if Frigidaire will replace my frig if I continue to have this problem, the women I talked to said no, it has to be something more major than not getting your water and your ice maker to work. Needless to say I will never recommend nor buy another Frigidaire product again. This is no way to treat a customer. They got their sale and their money, and now they don't care!
CHDaley4 on 2006-02-19:
I TOO have a Frigidaire that I'm about to PULL MY HAIR OUT OVER! Of course I had to have the nice one that cost over a grand. I thought for once I wanted a really nice appliance and not skimp. My mistake. Thank God my 21 year old GE, that I keep in my garage, is still working, although inconsistent, it's at least saved some of our food. I noticed in early feb a water puddle at the floor of our fridge. It was the ice. Melted ice that is. The fridge, though sounding like it was running and lights coming on, wasn't cool at all. After the run around I got getting in touch with Lowes service center, then Electrolux, THEN having to find an available repair person in the area (which was 5 days later) he came out and fixed it to the tune of $130 saying it was due to some 'electrical surge'. Okay, I'm willing to accept that once. Although nothing else in our house even BLINKED, we'll say that was the issue. Well, now, 2 1/2 weeks later, it's done it again. And OF COURSE, I had just bought a refrigerator full of food. I've called and left a message with the repair center and with Lowes Service Center since I now have a file number, they should find me pretty quickly. I'm headed up to Lowes tomorrow to talk to someone about this, it's ludicrous and I'm NOT a happy customer right now. Let's see if Lowes can make this right and keep a customer. Either them or Frigidaire. This was the first Frigidaire product I ever purchased and it WILL be the last. I had just purchased a garbage disposal and a dishwasher that same month. Now I have to keep my fingers crossed that they don't go on the blink!
memej on 2013-10-27:
I owned a fridge and it only lasted 16 mons in house. It was a piece of crap. I had it fixed the first time 13 mons after I got it. 3 mons later it broke again. I have 3 friends who own them now-who all have had a lot of trouble with them. The first time I needed a repair I called the company and the customer service person said in a very nasty way"Do you have an extented warranty-I said no why would I need one on a new fridge....Well mam that is why we sell them,I said so I need to buy a one year warranty for $100 on a OVER $500 FRIDGE-ARE YOU KIDDING ME??? And then the lady said "just what would you like me to do???" That was all I had to hear-after the 2nd time it broke I called again and they said you have to wait 4 days for someone to come out and look at it--I said No,I do not I will go buy another one and your piece of crap will go to the junkyard. I said I would tell everyone I know-well 3 people did not listen and went I bought and now the complain. I said I told you so!! DO NOT BUY ANYTHING FORM THEM!! I go to Home depot and Lowe's and if I see anyone looking at them I tell my and my three friends stories!!!
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Frigidaire 2-Year Old, $2,800.00 Refrigerator dies
Posted by on
Rating: 1/51
DEPTFORD, NEW JERSEY -- I always owned Frigidaire refrigerators so it came as no surprise when I remodeled my kitchen, I would purchase a modern Frigidaire to replace a perfectly good (albeit outdated) Frigidaire. The Model 253FGHF2378ME was a side my side refrigerator with a freezer at the bottom and an automatic water/ice/crushed-ice dispenser on the front door.

Within 2 years the crushed ice dispenser started to expel Styrofoam along with crushed ice, and shortly thereafter, a large chunk of plastic after which it no longer produced crushed ice at all.

Also within the same 2 years, the ice dispenser would just strain sometimes. One day after filling three glasses with cube ice, the refrigerator simply stopped and there was a code "SY-CF" flashing on the display at the front door. I looked that up and it stands for System Communications Failure. It seemed that the straining ice motor blew out the mother board.

So I called for service and here's the killer, NO ONE - and I mean NO ONE was available for several days. All the food in the refrigerator went bad and neither Frigidaire nor Sears puts any priority on a refrigerator failure. That means that the 2-YEAR OLD, $2,800.00 refrigerator not only spoiled about $400.00 worth of food, but is going to cost a minimum of $400.00 to fix. Look, things break but not a $2,800.00 refrigerator after 2 years of service. And who is the engineer who forgot to put overload protection between a computer module and a high torque electric motor?

I'm not some angry soul that will tell anyone not to ever buy a Frigidaire appliance, or to buy anything from Sears, that is up to you to decide. I sure won't though.
     
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Service Was Very Very Poor
Posted by on
Rating: 1/51
NEW YORK -- My refrigerator broke down. So I kept calling the registered service provider for Frigidaire for three days & nobody ever called back. So I opted to call a private service ( not affiliated w/ Frigidaire) to diagnosed what`s wrong, & he found out its the Compressor. So I called again the refrigerator dept. of Frigidaire & finally they sent the service man after calling for 3 days, w/an 8 month old baby!!

Now, even though this service man is their service, I still have to PAY for their service fee. I already know what is wrong w/ the refrigerator! Plus, they don`t have the unit (Compressor) they told me I have to wait for 2 weeks, imagine!! WHY I have to PAY for the service if its under warranty. WHY I have to wait 2 wks. for the unit, Its really unfathomable the fact that I have a baby too, who is relying food, in the refrigerator!

The Product SUCKS as well as the PEOPLE working in Frigidaire.
     
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Chris Polk on 2013-09-25:
Hello Honey Joe,

On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to regain your confidence. If you will, kindly contact me at Chris.Polk(@)Frigidaire.com with your full name, model #/serial #, and complete contact information. We will make every effort to determine if there is any way we can expedite this matter for you.

Best regards ,

Chris Polk
Online Outreach Representative
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Many Factory Defects, Poor Quality
Posted by on
Rating: 1/51
LIMA, OHIO -- We bought a brand new refrigerator a few years ago and have had nothing but trouble with it. Twice we had the repairman out over factory issues, one being glue did not hold so a piece of foam was getting in the fan blade, second time, some goo from the factory was blocking the defrost in the back. Now we are having issues again, that no one can seem to resolve, and Frigidaire simply does not care. Their customer service stinks.

Overall, we have spent over 600.00 on a three year old piece of junk, including all of the food we have had to throw away.
     
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PassingBy on 2013-09-11:
You need not give up. Escalate your problem to their executive people. The first tier operators will only read a script and are powerless to help.
nikalseyn on 2013-09-12:
Just recognize reality and buy another fridge when this one gives up the ghost. Appliance nowadays are so cheap that it is not worth it to fix them if you cannot do so yourself.
Chris Polk on 2013-09-12:
Good Morning vzwiebel,

On behalf of Frigidaire, please accept my humble apologies. We strive to achieve the highest in consumer satisfaction. We certainly would like to investigate this matter further to determine if there is any additional assistance we can provide to you regarding your range appliance.


I ask you to please email me your full name, date of purchase, model#/serial#, and complete contact information and preferences to chris.polk(at)electrolux.com


We look forward to assisting our Frigidaire customers to the best of our ability.


Thank you in advance for voicing your concerns.


Chris Polk
Online Outreach Representative
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DO NOT Buy FRIGIDAIRE Appliances
Posted by on
Rating: 1/51
We bought this refrigerator 1/2011 and now, 18 months later it does not work! From day one it has been the noisiest fridge I have ever been around. I agree with other reviewers that you have to turn up the TV to hear it over the noise of the fridge. Now the "mother board" has gone out so it will not stay cold. No help from the seller or Frigidaire. It will be over $600 for parts plus labor to fix. I would probably be better off just dumping this and buying another brand. I have always had GE products before. My old GE fridge was 20+ years old. Do not buy Frigidaire products.
     
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Alain on 2012-07-20:
Judging from the reviews like yours that I've been seeing, Frigidaire (like other formerly trusted brands) has run into some real quality problems. You could try contacting Chris Polk, Frigidaire/Electrolux's social media representative at Chris.Polk@Electrolux.com and see if he can offer assistance.
CPolk on 2012-07-24:
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
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Frigidare Upper Icemakers DO NOT WORK!
Posted by on
Rating: 2/51
ALEXANDRIA, VIRGINIA -- I have had seven (5) service calls (where I have to be home for a 4 hour window) over the past 11 months on the upper ice maker in this brand new fridge. Finally the repairman said he had done all he could and didn't know what was wrong with it. He recommended that I write Frigidaire and ask for a replacement, which I did. I am now on my second (yes, two more four hour windows!) service call on the NEW one for the same upper ice maker that does not make ice but manages to piss on my kitchen floor every couple of hours. I am going to try to elevate this complaint but find it ridiculous that I have to go through all this on not one, but two brand new Frigidaire refrigerators. We bought $4,000+ of new Frigidaire kitchen appliances from them through Lowe's and have been happy with the gas stove, microwave, and dishwasher. We would even be happy with the fridge if the upper ice maker worked. I just paid $100 to extend the warranty ONLY because of all the problems and don't want to give the company the chance to wash their hands of it because the warranty ran out. I'm not holding my breath for a fix this time though! Are you listening Frigidaire? Do you CARE? Can you fix it THIS TIME?
     
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Venice09 on 2012-02-05:
You shouldn't need an extended warranty to cover a preexisting problem, or you'd be buying warranties for something that can't be fixed for the life of the refrigerator. That adds up to a lot of money.

It's funny that in the year 2012, something as standard as an ice maker, which has been around for decades, is still not perfected. Laughable, really. How many more years is it going to take?

I would write off the ice maker because it obviously can't be fixed, skip the cost of continuous mandatory warranties, and make ice the old fashioned way. It may be a little inconvenient, but not as inconvenient and costly as sitting home waiting for service on something that can't be fixed.
clutzycook on 2012-02-05:
Correct me if I'm wrong, but isn't there some sort of lemon law that would cover this?
Venice09 on 2012-02-05:
Clutzy, there is usually a lemon clause in the warranty. The OP already got a replacement but it must be the same model because it's having the same problem. They should read the warranty to see what the options are when the replacement is also defective. They could try to get a different model but considering all the complaints about Frigidaire ice makers, I don't know if it would do any good. If people would just do a little research before buying a Frigidaire refrigerator, they would know the ice makers are a problem.
clutzycook on 2012-02-05:
I don't know what I'd dowithout
Nohandle on 2012-02-05:
I don't know if I'd just write off an icemaker. I don't know what the price of the refrigerator was initially but I might very well extend my warranty, if reasonably priced. I finally gave up on a self-cleaning oven but I only used that feature perhaps once a year and it took that long to realize something was wrong. I just clean it the old fashioned way now. Something I use every day, I expect to be repaired. I do think $100.00 for an extended warranty to be a bit steep, if only for the refrigerator.
Venice09 on 2012-02-05:
If something can't be fixed, that means you have to keep renewing the warranty for the life of the appliance to cover the cost of the ongoing repairs. As I said, that adds up to a lot of money. Unless Frigidaire gives the OP a different model or a refund so they can buy another brand, I really don't know what they're supposed to do. Those service calls are very inconvenient, take up a lot of time and often result in lost wages. Owning a Frigidaire refrigerator with an ice maker is counterproductive and a burden to the consumer.
Karen Canterbury on 2012-03-18:
Purchased the Frigidaire gallery Dishwasher Electric range and Microwave and the French Door Frigidaire Fridge with freezer on the bottom and they have been out twice already I lost all my food in my freezer they ordered some kind of circuit board and came out and put that on it still didn't fix it so they came back out the 9th day of March and said it needed a fan the man said it would take 3 or 4 days to get it in I have not heard from them and it has been 9 days so my freezer has been torn up for over a month the ice maker doesn't make ice they put a seal around it and said that would take care of it but it didn't I have 1/2 inch to a 1 inch of ice froze inside the fridge around the ice maker I have to buy my own ice The thing isin't even a year old we bought them 4/14/2011 the number for My Fridge is.FGHB2844L
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Frigidaire customer service
Posted by on
Our refrigerator stopped working after purchasing it 6 months ago. We purchased a Frigidaire model # FFH2612LS from ABC Warehouse in Michigan. We experienced no problems until it just stopped working. It was in the middle of the night and we lost a ton of food. We called ABC customer service and originally the first service company was not going to be able to make it until the following day; Which in my opinion was to long. So I called Frigidaire's customer service and the representative actually told me that I was lucky to have a service company get to me that quick. I told her That's a horrible attitude to have and you should never tell a customer that there lucky, after your product that is 6 months old died and cost them around $500. 24 hours later we still don't have a refrigerator and we won't have one for 4 more days. Also to add to the pain the service technician said that after he fixes it that there is no guarantee that it won't break again. He told us to call Frigidaire and tell them are problem because he believed that we should get a new one. Frigidaire would not agree to give us a new one instead they said that this had to be fixed first. And if it broke again in the next 6 months they will replace it. THAT'S REAL COMFORTING!!!!!!!!!!!!
     
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At Your Service on 2012-01-05:
Actually Joe, although I can appreciate your frustration, I have to say that getting a technician out the next day is extremely reasonable and, from my humble opinion, good customer service overall. I would guess the extra four days was to get the needed part(s) which, again, to me is rather reasonable.

They are right in telling you that there is no guarantee that the unit won't break again, nor would there be by replacing said unit. Ultimately, that is why warranty programs exist. In some cases, these extended service guarantees will actually reimburse you for lost food. When making a large purchase such as an appliance, I consider this aspect and purchase accordingly. Sometimes a little up front can sure save the frustration later.

Although my refrigerator is not Frigidaire, I have a few other Frigidaire appliances and can say I've been rather pleased with them over the years. Overall, I wouldn't hesitate to recommend them to others.
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The icemaker that works when it wants
Posted by on
BOSTON, MASSACHUSETTS -- I bought a refrigerator Model # LGHN2844MF in October and the ice maker has all ready stopped working twice. I have called in a repair service both times but by the time they make it down to look at it its working again. They all ways take about 5 days to come down. After reading the blogs it looks like I bought a lemon. I am not going to play this game for the next ten years. Thanks for your blogs so I know its a problem with all of them not just mine. I'm am going to return it. THANKS.
     
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Venice09 on 2011-12-30:
Frigidaire and ice makers just don't mix. I think there are more complaints here about Frigidaire ice makes than any other brand. They just can't seem to get it right. Sorry you're stuck with one of the lemons. Have you read the warranty to see what the requirements are for replacement under the lemon clause?
trmn8r on 2011-12-30:
After the reviews I have read Venice, it isn't clear to me any company can make a reliable ice maker. I haven't paid careful enough attention - is there a company that doesn't have complaints about ice makers for refrigerators?
Venice09 on 2011-12-30:
I think most of the ice maker complaints I've seen have been about Frigidaire. I don't recall seeing any for other brands, but I'm sure there are some. I agree that it's a problem across the board. Ice makers just seem to be more trouble than they're worth.
trmn8r on 2011-12-30:
What about Electrolux? There have been a bunch of them. I think some LG too. Like you, I guess personally they are too much trouble. I can see why some people would really want one though.
At Your Service on 2011-12-30:
Overall, Frigidaire makes some fantastic products and really good pricing. I love the Frigidaire products I own. Any product can have problems, no doubt. It actually is the most frustrating when the problem doesn't seem to be consistent. Ever since I've had a fridge with an ice maker, I'd never go back to having one without. I'd be surprised if one can return a product after owning it for several months, but hopefully something can be worked out. Please keep us posted.
Venice09 on 2011-12-31:
Of course, any product can have problems. However, some companies have worse track record than others, like Frigidaire.
At Your Service on 2011-12-31:
Actually, TraQLine has rated Frigidaire the company with fewest repairs among leading brands, going back as far as 2008.
Venice09 on 2012-01-01:
That may be because most people throw them out since they're not worth repairing.
trmn8r on 2012-01-01:
Heh heh. Interesting suggestion.
tbman on 2013-06-25:
Frigidaire and Elextrolux are the same company!
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Ice Maker Stops Working
Posted by on
GOOD HOPE, GEORGIA -- Frigidaire refrigerator FGHB2844LF is a lemon. The ice maker has stopped working 5 times in 16 months; twice under warranty. We did purchase the extended warranty but we have lived more often without ice than we have with it making ice.

Frigidaire is not interested in customer satisfaction. Do not buy this product.
     
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Venice09 on 2011-10-31:
This is why the solution to problematic appliances is not an extended warranty. The solution is better quality.
trmn8r on 2011-10-31:
If I had a dime for every broken ice maker complaint I have read, well, I'd be a richer man.

I'm sorry you went through this ridiculous issue. I don't believe Frigidaire can satisfy you, because it appears they can't provide an ice maker that works.
At Your Service on 2011-10-31:
Actually, this model is really fairly nice. It's one of Frigidaire's 28 cubic (27.8 to be exact) foot French door models. It uses the PureSource Ultra Water Filtration, which is considered pretty incredible. It's absolutely frustrating that you're having so many problems with the ice dispenser.

I was reading an article the other day. It was commissioned by eSpares out of the U.K. They stated that they found both Domestic (U.K.) and General (U.S., et.) approximately 17.7% of all appliances have breakdowns within the first three years. They compared this to a Consumer Reports finding which placed it about the same (20%). This report was published January of this year (sec. 3.3 - Appliance Breakdowns). What is interesting is that there's NOT a significant difference between any one appliance manufacture to another. Whether is Frigidaire, Bosch, Whirlpool, G.E., L.G. or any other. They only found any difference by the type of the appliance, not the brand (I.e. washer versus dryer). Luckily, you were wise enough to understand the possibility of happening -- a 1 in 5 according to the findings. Paying for the additional warranty coverage doesn't do anything about magically changing those odds, but it does shift the burden to who is going to be responsible for the costs when the service needs to be done. Ultimately, there is a very helpful clause within most extended warranty programs that you will appreciate. It's meant to assist you as well as protecting the warranty provider. This clause is commonly referred to as a no-lemon clause. In essence it states that after numerous times of trying to fix the same thing, the warranty provider/servicer considers the product a "lemon" and will replace it. The conditionary stipulation is that a service provider must confirm the problem (usually three) within a particular period of time frame and fail to service the item in as many times. It is therefore important to document the service calls, with findings, each time the issue has displayed itself. With additional warranty coverage and a little record keeping, most warranty providers will agree to replace the unit by the fourth service call. Yes, it's still frustrating having to work with a service technician and receiving necessary parts, but I guarantee it is more frustrating to any warranty service provider in that they lose money for all the time and parts. Not only does it facilitate a remedy for you as a consumer, but it gives the warranty provider, retailer and manufacturer a reason to provide better products.
Venice09 on 2011-10-31:
That isn't going to make consumers feel any better. They just want their ice makers to work!
George L on 2011-11-05:
I purchased the Frigidaire 2844 French door refrigerator. I have had it less than three months. The ice maker has quit making ice twice and the other day I came into the kitchen to find water all over the floor. Call service repair. They came out and said the water filter was leaking. He also told me that Frigidaire was well aware of this problem and at Frigidaire's memo, the customer was to call customer service and they would send out a new water filter. I called and was told they would send the filter to me if I wanted to pay for it. I explained the situation and was again told I would have to pay for it as it was considered an "accessory" item. I also purchased a dishwasher at the same time and within two weeks it had completely died. Frigidaire's customer service has been indifferent to my situation and refused to do anything to rectify these problems on such new purchases. I understand thing can go wrong, but when the company refuses to back their products, it is time to never buy their products in the first place.
At Your Service on 2011-12-31:
Hey George. I appreciate your note. That 2844 is a seriously nice unit. I've never seen a problem directly with one of Frigidaire's filters, but I suppose it could surely happen. You could confirm it on your own by replacing said filter with the cap that came with the fridge. Although your water won't be getting filtration, it will tell you directly whether the leak was caused by the item in question. It makes sense that the filter wouldn't be replaced under any form of warranty, as its a user replaceable item anyway. It is possible that something has gotten into the filter causing it to be clogged.

As for the dishwasher, I'll guarantee they'll gladly send a service technician out to service the unit. They absolutely will not leave you with a non-functioning one.

You may contact them at 1 (800) 374-4432 8-8 E.S.T. Please let us know if things don't get taken care of.
Venice09 on 2012-01-01:
Thanks for posting, George. Your response does not surprise me, as there are many others just like it. From what I've seen, Frigidaire is not known for quality products or good customer service. It is not a brand I would choose. There are just too many complaints.
At Your Service on 2012-01-01:
Actually, TraQline has awarded Frigidaire the brand with the least amount of repairs between the years 2008, 2009, 2010 and through the 2011 year at the time of report. Pretty impressive!
Venice09 on 2012-01-01:
That's because Frigidaire products are not worth fixing and are just thrown out. That's the impression I get from the reviews and it's not impressive at all.
brcrownvic52757 on 2012-02-07:
I have a Frigidaire ref (LGHN2844) with a bottom freezer, It too has stopped working many times. I finally got a good repairman that as of today,,,,about 3 weeks now,,that's 2 more weeks than normal, it would stop working after just 5 days, but now like I said going on the 4th week and its still working. in short, a TOWER repair kit from Frigidaire was installed (free of charge) and the fill tube about 5" long needed to be insulated. After he did both things it has been working now for just about 4 weeks. I'll let you know if it stops working. The problem was that the plastic feeder tube or fill spout was freezing stopping the water flow.
Venice09 on 2012-02-07:
Thanks for posting, brcrownvic52757. I'm glad you were lucky enough to find a good repairman, and hopefully your luck will continue. But shouldn't a Frigidaire service tech know how to fix Frigidaire products? That's the downside of warranties. You can't choose your own repair service. If a company tech can't diagnose or fix the problem, it makes the warranty worthless.
Steven Clark on 2013-07-12:
Same here!! I'll never buy another one.I bought mine in Nov. 2010 and still having problems with the warranty people.They thank that people will just go away and forget about it,NOT ME. We have had service tech after service tech and no one can fix it. What ever happen to people standing behind there products? I'm tired of dealing with this problem.Just bring me a new one that works. I'm tired!!!
Eddie on 2013-07-26:
I have Frigidaire model 1FGHB2869LP1 and I have had problems with the ice maker for the last 2 years. Bought new and the manufacturer will not help.
Mike on 2013-12-05:
Had the exact same issues with our FGHB2844LFD model as well. Filter rupture, flooding the hardwood floors (Frigidaire did send a check for the repairs thankfully). Ice maker has quit on four separate occasions and has been replaced three times. Was offered an extended warranty by Frigidaire. Has since not worked in the last 2 months. Complained yet again and they've offered me a 60% rebate on a new Frigidaire unit. Don't want to buy Frigidaire again but certainly don't want this unit anymore.
Will on 2014-01-16:
Frigidaire Professional French Door Fridge with Bottom Freezer. Ice maker stopped working after about 6 months. Started working 2 years later for a week. This is junk. Previously had an LG in another house. Great fridge. I was foolish to change brands. Do not buy Fridgidaire....products are lousy, expensive and customer service doesn't care.
Dan on 2014-04-13:
Frigidaire Professional French Door w/ Bottom Freezer model 2899.. owned 2 years and the icemaker quit within month one. Then again in ~month two. Under warranty, repairman came and resolved. I discussed with Frig.Rep and they extended warranty for a year..(so f.. what.) Here I am again without ice. When corporations push a high priced product into the market with low quality internals... It is death of a company.. bye bye Frigidaire, I tell everyone that I meet how Frigidaire is expensive and poor quality. By the way, when they send a service repair person to resolve, someone must take off work. Now you are into my time. I have already paid you once. F'in THIEVES!
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Warning - Frigidaire Does NOT Stand Behind Product
Posted by on
Purchased a new Frigidaire side-by-side refrigerator 4 weeks ago at LOWES. It arrived with 2 broken crisper bins. I called Lowes and they told me that since my unit was a special order that I would have to contact Frigidaire. Called Frigidaire and was told to work it out with LOWES. This went back and forth 4 time! I finally contacted Frigidaire headquarters who told me that they were sorry but that there was nothing they could do. WTF!!!

I would avoid both Frigidaire products and LOWES!




     
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idontthinkso on 2011-04-22:
This is becoming more and more prevalent. Resellers don't have the bottom line to fall back on for small losses, and point to the MFR. The MFR is making less money and starts denying claims. The only thing to do is inspect an item before signing for it. If I had an appliance delivered these days? Extension cord out to the truck, plug it in and test it. Check all the aspects BEFORE accepting it.

It's a crying shame it's come to this, but your story is not unique.
Slimjim on 2011-04-22:
How does Frigidaire tell you to work it out with Lowes?? Lowes doesn't keep these parts on hand. Absolutely a legitimate complaint. Frigidaire knows very well Lowes can't help and they should have sent two crispers without any song and dance. The real sad part is, you may just be scratching the surface on how much you may grow to hate this box.
leet60 on 2011-04-22:
Time to start writing letters. This is absolutely unacceptable. Frigidaire is owned and manufactured by Electrolux. I would write a letter and send copies to both these gentlemen. Contact information is here:

Keith R. McLoughlinPresident and Chief Executive Officer

Kevin ScottHead of Major Appliances North America, Executive Vice-President


Electrolux Major Appliances
Corporate Office
250 Bobby Jones Expressway
Martinez, GA 30907
1-706-860-4110
Elena on 2012-07-25:
Their customer service is a joke. I bought a fridge 3 months ago and the wire racks won't hold a 2 ltr bottle upright., all bottles fall over and the self is bowing. Customer service told me I was using the shelf incorrectly!, WTF
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