In 2003 we purchased a Frigidaire side by side refrigerator from Lowe's for $1000. In the beginning everything seemed to be fine except for the strange noises which were to be expected according to the owner's manual. When we finally got around to hooking up the water line for the ice maker, the circuit panel died 24 hours later. We were told by their authorized service place that the circuit board was defective. By the time we got the new one installed in the door, the refrigerator was now a year old. We then noticed that ice was forming around the inside of the door.
Another service call determined that it had a warp door which at first Frigidaire would not honor because it was over a year old now. We had the door replaced, but Frigidaire made us pay for the labor. The story doesn't end here. Next thing that happened was coming home to water all over the floor because now our appliance was not running. We were hoping it was this noisy compressor, but it was some 'relay' according to service. Once this part came in and was installed, the fridge did not run. It was the compressor which was covered with no cost to us other than all the frozen food we had to throw out.
Do you think that is the end of my problems? No. The fan started making noises and had to be replaced. Since the appliance is now over 5 years old, I knew this was an expected expense. Since the fan got replaced, the ice maker has stopped working and no water will come through the dispenser. The ice maker never worked very well from day one. I give up. Along the way, I've tried to keep Lowe's informed, but they did not want to hear about it.
I asked them why they didn't care whether their customers were happy with the products they sold and I was told they didn't have a department or person I could talk to. I'd also like to mention that I have a Kenmore washing machine that was in my house when we bought it in 1989. We are still using it and the only expense was replacing a knob which cost $75. Thank you, Sears!
KATY, TEXAS -- I purchased a brand new Frigidaire side by side refrigerator for around $1000 at Lowes. When it got home it immediately started making a loud groaning sound. We ignored it to see if anything changed. Within a week our freezer started to freeze over where the ice maker connected to the door. The service man said the connection wasn't good and the flap needed to be replaced. They sent a new flap and a repair technician came out to install it. Then the problem came back, so I called the Electrolux company again to get it fixed.
The repair man came out again and said our door was the connection problem and needed to order a new one. When he came out the third time with a new door, I finally mentioned the groaning sound (since it was still happening); and the technician said it was the freon in the fridge and it was because we bought a cheap fridge that doesn't have good insulation. I'm sorry, but $1000 is not cheap.
But the frost came back and started to get even worse. The frost started to completely freeze over on the top and bottom of the ice maker, and blocked up the dispenser. No ice would come through, unless it was shredded to nearly nothing. When our door started having problems opening due to the insane amount of frost on it, I called again. The Electrolux company was rude and inconsiderate. They said their committee was still reviewing my complaint (months later) and even at the best would only be able to send me another refrigerator identical to this one; but at that time I wanted my money back and not a Frigidaire.
I went to Lowe's and explained the whole situation. They were nice and felt sorry for my situation and were instrumental in getting me any help to fix this problem. They refunded me for the full amount of the fridge and let me pick a new fridge out. My recommendation to Lowe's is to stop carrying this brand. If it wasn't for Lowe's and their understanding I would still be fighting with the Electrolux people. Long story short... stay away from this brand!!!
DUDLEY, MASSACHUSETTS -- Purchased a new Frigidaire, and the ice maker has a shut off arm that is too short. As a result it floods the freezer with ice. In addition after the one-year warranty ran out the computer board for the ice and water quit. Frigidaire does not stand behind its product at all. The customer service representatives basically said I was my responsibility that their computer boards don't last more than a few years. Remember this "stay clear of Frigidaire".
ORLANDO, FLORIDA -- What a nightmare. I am staring at a beautifully remodeled kitchen with a space where our Electrolux / Frigidaire Gallery microwave was. After 2 years we had it taken out. It is on the garage floor and I am going to throw it away. I am sure the old magic chef would still be working. At least the Frigidaire Gallery dishwasher had the decency to die while it was still under warranty. The refrigerator is a noisy piece of junk with numerous issues. All we can do is let others know so they won't have to suffer like us.
We bought this refrigerator new and have owned it 1.5 years. It made ice off and on the first year. It was repaired under manufacturer's warranty at that time. We have not had ice for the last 6 months. The extended warranty is bogus and a waste of money. DO NOT BUY FRIGIDAIRE PRODUCTS. Do not buy an extended warranty with Warrantech or Marta.
BOSTON, MASSACHUSETTS -- I bought a refrigerator Model # LGHN2844MF in October and the ice maker has all ready stopped working twice. I have called in a repair service both times but by the time they make it down to look at it its working again. They all ways take about 5 days to come down. After reading the blogs it looks like I bought a lemon. I am not going to play this game for the next ten years. Thanks for your blogs so I know its a problem with all of them not just mine. I'm am going to return it. THANKS.
GOOD HOPE, GEORGIA -- Frigidaire refrigerator FGHB2844LF is a lemon. The ice maker has stopped working 5 times in 16 months; twice under warranty. We did purchase the extended warranty but we have lived more often without ice than we have with it making ice.
Frigidaire is not interested in customer satisfaction. Do not buy this product.
Purchased a new Frigidaire side-by-side refrigerator 4 weeks ago at LOWES. It arrived with 2 broken crisper bins. I called Lowes and they told me that since my unit was a special order that I would have to contact Frigidaire. Called Frigidaire and was told to work it out with LOWES. This went back and forth 4 time! I finally contacted Frigidaire headquarters who told me that they were sorry but that there was nothing they could do. WTF!!!
I would avoid both Frigidaire products and LOWES!
P.O. BOX 212378, GEORGIA -- I bought a Frigidaire refrigerator on 3/27/2010. It was delivered and install on 4/9/2010. Within 2 days the water dispenser stopped working and the temperature in the refrigerator would not stay constant which resulted in frozen food.
I have had the refrigerator serviced by an authorized Frigidaire service company 3 times.
4/16/2010 - Service person came and diagnosed issue with solenoid.
4/23/2010 - Service person came in and replaced the Solenoid, did not fix the problem. diagnosed issue with dampers
4/30/2010- came back to replace the dampers but refrigerator had stopped working on 4/26/2010 all together. Service person diagnosed the issue with main control unit.
I did not have a refrigerator for 4 days. Frigidaire customer service told me why don't you go rent a refrigerator!!!
The dealer has stepped up with a loaner while I wait for Frigidaire to respond. At this point they refuse to replace this unit.
Frigidaire products and customer service has to the worse. I did spent $1200 for a refrigerator that died after 2 days.
I purchased a new refrigerator for a rental house in November. It was a $400.00 unit that I would have expected to last 4 to 5 years. However, after 6 months I found myself having to call customer service to get warranty repair. The unit stopped cooling. After suffering through an hour long call with a represenative from Manila who I think missed the customer service classes (extremely rude and uncaring), a service person was scheduled to the rental house. After the repair person completed the work, it stopped working within a day. After calling back, I got little sympathy from the customer service staff. I had an unhappy renter and an equally rude Frigidaire customer service person who after another 1hr told me that within a week a service person would call to repair the unit.
I can not stress how much I would not recommend that anyone purchase products from this company and if you do, be prepared.