MISSISSAUGA -- We are very disappointed with how our situation was dealt with. We had purchased the Frigidaire professional line (fridge, stove and dishwasher). Spending a little more for the better line we were made to feel we were buying quality.
Our fridge shelves that weren't lined with the rubber cracked within the first 6 months and subsequently completely broke within a year. Then last month just prior to our thanksgiving (Canadian) our fridge completely stopped working. We ended up losing over $250 dollars' worth of food! Then the kicker was that no one could see us for 1 WEEK! We had to go out and purchase a small fridge to get us by for the next week $150. When the service man came to fix the problem it ended up being a loose wire behind a panel in the freezer. We were also informed that this made the fridge work hard for the last few years... translation raising our energy costs. This cost us $100.
When we went to notify customer service of our experience they could not of cared less. It was just a rude "nothing we can do... it's off warranty". This makes us wonder why even have this service. When my husband asked to speak to someone else she replied "no one will speak to you about this matter". Wow! We called head office to let them know of how their customers are being handled and no one has even bothered to call us back. Both my husband and I are in marketing and advertising and know what just one dissatisfied customer can mean to a company.
Obviously this is a company that is willing to take that gamble. In the future I will better research how companies take care of their customers, with social media being such a part of our every day you think a company would take an opportunity to make a customer happy. Instead we will certainly let our circle of 300+ people to stay away from this line. Definite fail on your part Frigidaire. Could have just apologized or sent us a little product like a shelf with liner and kept a customer that spent $6000 on your products happy.
Purchased this fridge on March 15, 2012... took delivery a week or two later. It is a beautiful fridge which does not leave fingerprints on the front except on the handles. The counter depth is nice. However, the fridge stopped cooling properly on September 5th, not quite to the 6 months mark. The thermostat and possibly the compressor both failed. Fortunately, still under warranty. Unfortunately, Frigidaire does not contract with the larger easier to get appointments and faster repair companies. I live in a large metro area and had 4 choices. Two of which are several counties away from me.
So now 11 days after the repairman was finally able to come to diagnose, they are waiting on parts and I am now 13 days into no fridge and taking my family out for all meals. First visit they diagnosed a problem with the fan and thermostat? Took them 7 days to get those parts! They arrived to install them, then realized there is also an issue with the door closing sensor. Now waiting on parts to fix that. I also bought the matching dishwasher, hopefully not the same issues?
I would recommend you purchase an extended warranty, which I will, but through a third party sufficiently able to provide proper service in your area. Most annoyed that my Kenmore/Whirlpool fridge this replaced never once had an issue in the 11 years I used it. It was just no longer a good fit in the remodeled kitchen. Also, funniest thing... when I tried to put this same review on the Frigidaire website, it sent me a link by email to click to confirm my review for posting, only the link is invalid. Too funny! You got to wonder if I tried again and this time rated it 5 stars instead of 1, if it would magically work.
I purchased a Frigidaire refrigerator in 2007. Two weeks after having the item delivered we started having problems with water leaking from under the refrigerator. We called the store where we purchased the frig, to put in a trouble call. To get a repair person to my home to fix the fridge was very difficult. They made me wait about 2 weeks. Also trying to get in touch with the repairman was even worst. Well finally one came up and attempted to fix the problem, only thing is that about a few months later the same problem happened again. The same repairman came back after a lengthy wait for service and claimed to have fixed the problem, well not so.
After a few months had passed the same problem occurred again. After another lengthy wait for service a different repairman came over to fix the same problem. This person found that the other repairman really had not addressed the problem correctly. He however finally corrected the problem with the water leaking from under my fridge. He showed me the area of concern and apparently corrected the issue. It took three service calls and two different repairmen to fix this one problem.
About two weeks ago my fridge went bad again. We put in a call for service and again had to wait. This time a different repairman handled the call. The fridge and freezer did not get cold. Well he located the problem but told us he had to order the part from the mainland and it would take about 5 days. Well, it has been more than 5 days and it seems other parts of the frig is now giving trouble. The clincher is this, the part that was ordered can be purchased here locally but the company has directed its repairmen to stop purchasing locally because of the cost, this part is about $75.
In the meantime my food has gone bad, and I have been without a refrigerator since our first service call was placed. This morning water was leaking from the ice maker and was all over my floor. Put in a call to the repairman we are dealing with and are waiting for a callback and status of the ordered part. Does the makers of Frigidaire appliances not stand behind their product? What has happened to customer service? I will never purchase another product from the Frigidaire company. Their product sucks and what's worst they don't stand behind their merchandise.
If I had only known that Frigidaire does not care about their customers, I would have never bought one of their inferior products. My journey began when I bought a refrigerator from BrandSmart in August. From the moment I bought it, there was a loud humming noise that continued to get louder. A service technician came out in November and said that the compressor was bad and ordered a new one. After three weeks, he came back out to install the compressor.
Two days later, the refrigerator started defrosting my food and spoiled over $300 worth of food (Frigidaire's customer service people informed me that their contract stated that they would not replace spoiled food). The service technician came out and repaired the compressor problem the next day. Nine days later, the food was not freezing properly and the repairman was out again.
A month later, the repairman is back out to take care of clicking noise and food is defrosting again. The repairman put freon in and it again cooled. The next week, the food defrosted again. The repair company deemed it unrepairable and sent Frigidaire an invoice stating that needed to be replaced. When I called to find out where I stood, customer said that they didn't have the appropriate information from the repair company.
After numerous conversations with the repair company and after they faxed the information that was needed, I was told by the repair company to call customer service and they would rush approval through so that I could get a new refrigerator. When I called customer no-service, I was told that I would have to have a second opinion before they would consider replacing it. One repair service would not come on my side of town and the other one couldn't get here for a week!
As of today, I have been without a refrigerator for 4 days, and I have an idea that they will want to replace the compressor (again) once they finally get out here. I will never feel comfortable putting food in the refrigerator, even after the repair. Frigidaire's customer service is terrible and I, like others have noted, was given the run around constantly when trying to go above the customer service representative. I will never buy another Frigidaire. Bad customer service and cheaply made appliances are not worth the price that I paid. I hope that by posting this review that others will read it and think before purchasing these really, really bad appliances.
KATY, TEXAS -- I purchased a brand new Frigidaire side by side refrigerator for around $1000 at Lowes. When it got home it immediately started making a loud groaning sound. We ignored it to see if anything changed. Within a week our freezer started to freeze over where the ice maker connected to the door. The service man said the connection wasn't good and the flap needed to be replaced. They sent a new flap and a repair technician came out to install it. Then the problem came back, so I called the Electrolux company again to get it fixed.
The repair man came out again and said our door was the connection problem and needed to order a new one. When he came out the third time with a new door, I finally mentioned the groaning sound (since it was still happening); and the technician said it was the freon in the fridge and it was because we bought a cheap fridge that doesn't have good insulation. I'm sorry, but $1000 is not cheap.
But the frost came back and started to get even worse. The frost started to completely freeze over on the top and bottom of the ice maker, and blocked up the dispenser. No ice would come through, unless it was shredded to nearly nothing. When our door started having problems opening due to the insane amount of frost on it, I called again. The Electrolux company was rude and inconsiderate. They said their committee was still reviewing my complaint (months later) and even at the best would only be able to send me another refrigerator identical to this one; but at that time I wanted my money back and not a Frigidaire.
I went to Lowe's and explained the whole situation. They were nice and felt sorry for my situation and were instrumental in getting me any help to fix this problem. They refunded me for the full amount of the fridge and let me pick a new fridge out. My recommendation to Lowe's is to stop carrying this brand. If it wasn't for Lowe's and their understanding I would still be fighting with the Electrolux people. Long story short... stay away from this brand!!!
We remodeled our kitchen and upgraded to stainless steel appliances. After research we settled on the Frigidaire Professional Series full size freezer with the full size refrigerator creating a stunning side by side look. The delivery date for both was February 18, 2013. The refrigerator stopped working the week prior to Easter, March 20, 2013... with all the Easter dinner food ready to go. It took several weeks with Frigidaire and Lowe's, through whom we purchased the appliance, to figure out what to do about it. A replacement refrigerator was delivered on April 5, 2013.
Then over the July 4th weekend the freezer went out. It was picked up by Lowe's on July 13, 2013 and a new one was delivered on July 29, 13. Yes, it took 25 days to get that problem resolved. NOW, while on vacation over the New Year Holiday, I returned to a smelly refrigerator that was not working. Today is February 3, 2014 and it has been a month. We have had two repairmen with differing opinions. In Frigidaire's initial report, they told us they would repair it, but it would stick out approximately 4 inches. People DO NOT purchase built in units to stick out 3 inches... there has to be a reason for this to happen so often.
Now Frigidaire is saying they will work with Lowe's to replace it... not sure if that is really as satisfactory response now that I have lost confidence in their product. Our luck is just not that bad. I have lost confidence in Frigidaire, but at this point, I really have no other option. I just wanted to get this out there so if more people are having the same issues we can get them to admit the recurring problem and FIX IT!!! I would love for one of their executives to go without a refrigerator for a month at a time.
We are currently using my daughter's small dorm room refrigerator for milk, eggs, and a few other items. Please let me know if you are having any similar problems: The first time the refrigerator went out it was freezer at the bottom and warm at the top. The freezer just stopped working as did the refrigerator the second time.
I have exactly the same problem. My Frigidaire refrigerator is so noisy that I have to turn the TV up to hear it when the fridge is running, which is often. I hear it in every room of the house and my nerves are shot. I can't relax in the kitchen where I like to sit and drink my coffee or eat meals. I called the Frigidaire dealer to have it checked it and was told it was normal and working properly. I have never had a fridge that was this noisy. It has been the same loudness since the day I got it. I've put up with at it a long time and it is driving me crazy.
In 2003 we purchased a Frigidaire side by side refrigerator from Lowe's for $1000. In the beginning everything seemed to be fine except for the strange noises which were to be expected according to the owner's manual. When we finally got around to hooking up the water line for the ice maker, the circuit panel died 24 hours later. We were told by their authorized service place that the circuit board was defective. By the time we got the new one installed in the door, the refrigerator was now a year old. We then noticed that ice was forming around the inside of the door.
Another service call determined that it had a warp door which at first Frigidaire would not honor because it was over a year old now. We had the door replaced, but Frigidaire made us pay for the labor. The story doesn't end here. Next thing that happened was coming home to water all over the floor because now our appliance was not running. We were hoping it was this noisy compressor, but it was some 'relay' according to service. Once this part came in and was installed, the fridge did not run. It was the compressor which was covered with no cost to us other than all the frozen food we had to throw out.
Do you think that is the end of my problems? No. The fan started making noises and had to be replaced. Since the appliance is now over 5 years old, I knew this was an expected expense. Since the fan got replaced, the ice maker has stopped working and no water will come through the dispenser. The ice maker never worked very well from day one. I give up. Along the way, I've tried to keep Lowe's informed, but they did not want to hear about it.
I asked them why they didn't care whether their customers were happy with the products they sold and I was told they didn't have a department or person I could talk to. I'd also like to mention that I have a Kenmore washing machine that was in my house when we bought it in 1989. We are still using it and the only expense was replacing a knob which cost $75. Thank you, Sears!
GREENSBORO, NORTH CAROLINA -- Well I'm another Lowe's-Sucker. I had thought that all low-end fridges were generic & equal (last about 10 yrs.) Well I guess I should have read these reviews first! When Lowes advertises "Free delivery & Free haul-away" they actually mean we'll do ANYTHING to move this junk out of our warehouse! The 2 guys who came with the appliance looked like they were hired off the street corner labor market or a temp agency (not a professional appliance delivery service).
The crude white appliance lasted a little over 4 years and then began to fail due to "OLD AGE". Finding the local (warranty) repair contractor was a lengthy (all-day) project (Hint: they have TONS of work orders to keep them busy) and when I finally found one, the best he could do was about 1 week from now. Then after IDing the problem, it took another week for the parts to be ordered and mailed.
Then after he had disassembled practically the entire unit in our kitchen (when the company says "return it for repairs" they're lying out their asses) to his consternation, he found that the Frigidaire Repair instructions which came with the parts were Xerox copied (not scanned!) and the illustration photos were totally unreadable!! So he then had to stop work until he could get help from the supplier (now closed for the weekend of course!) Finally the project was finished and I thought it would be the first & last breakdown.
About 1 week later, it broke down again and the repairman had to do ANOTHER complex disassembly and reconstruction of the sealed system ON-SITE in our tiny kitchen (this time complete with blow-torch in August)! Well after all his hard work, six months later EXACTLY FIVE YEARS after purchasing it, the damn thing went warm on us again. SO rather than pay the minimum $50.00 for the kind repairman's services all over again. I simply ordered a new brand fridge from elsewhere, and am resuming my finger-crossing exercises another time!
DEPTFORD, NEW JERSEY -- I always owned Frigidaire refrigerators so it came as no surprise when I remodeled my kitchen, I would purchase a modern Frigidaire to replace a perfectly good (albeit outdated) Frigidaire. The Model 253FGHF2378ME was a side by side refrigerator with a freezer at the bottom and an automatic water/ice/crushed ice dispenser on the front door. Within 2 years the crushed ice dispenser started to expel Styrofoam along with crushed ice, and shortly thereafter, a large chunk of plastic after which it no longer produced crushed ice at all.
Also within the same 2 years, the ice dispenser would just strain sometimes. One day after filling three glasses with cube ice, the refrigerator simply stopped and there was a code "SY-CF" flashing on the display at the front door. I looked that up and it stands for System Communications Failure. It seemed that the straining ice motor blew out the motherboard. So I called for service and here's the killer, NO ONE - and I mean NO ONE was available for several days. All the food in the refrigerator went bad and neither Frigidaire nor Sears puts any priority on a refrigerator failure.
That means that the 2-YEAR OLD, $2,800.00 refrigerator not only spoiled about $400.00 worth of food, but is going to cost a minimum of $400.00 to fix. Look, things break but not a $2,800.00 refrigerator after 2 years of service. And who is the engineer who forgot to put overload protection between a computer module and a high torque electric motor? I'm not some angry soul that will tell anyone not to ever buy a Frigidaire appliance, or to buy anything from Sears, that is up to you to decide. I sure won't though.