Frigidaire Refrigerators - Page 3

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1.1 out of 5, based on 9 ratings and
42 reviews & complaints.

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No "Frigid" aire in my refrigerator
Posted by on
I purchased a Frigidaire refrigerator new. This appliance was manufactured in 03-05. Fourteen months after purchasing this product the compressor went out and had to be replaced. In 2009 again is quit working and I had to have it repaired and pay the charges. Not to my surprise when I got home tonight the refrigerator again is not working. All three times I lost all of my food, the cost of repairs, not to mention the headache, hassle, lost work hours waiting on the service repair company to show up etc. I would not recommend this brand at all.

Three times and a new compressor in less than 5 years is NOT a quality product !!
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Frigidaire refrigerator
Posted by on

I purchased a Frigidaire refrigerator in 2007. Two weeks after having the item delivered we started having problems with water leaking from under the refrigerator. We called the store where we purchased the frig, to put in a trouble call. To get a repair person to my home to fix the frig was very difficult. They made me wait about 2 weeks. Also trying to get in touch with the repairman was even worst. Well finally one came up and attempted to fix the problem, only thing is that about a few months later the same problem happened again. The same repairman came back after a lengthy wait for service and claimed to have fixed the problem, well not so. After a few months had passed the same problem occurred again. After another lengthy wait for service a different repairman came over to fix the same problem. This person found that the other repairman really had not addressed the problem correctly. He however finally corrected the problem with the water leaking from under my frig. He showed me the area of concern and apparently corrected the issue. It took three service calls and two different repairmen to fix this one problem.

About two weeks ago my frig went bad again. We put in a call for service and again had to wait. This time a different repairman handled the call. The frig and freezer did not get cold. Well he located the problem but told us he had to order the part from the mainland and it would take about 5 days. Well, it has been more than 5 days and it seems other parts of the frig is now giving trouble. The clincher is this, the part that was ordered can be purchased here locally but the company has directed its repairmen to stop purchasing locally because of the cost, this part is about $75. In the meantime my food has gone bad, and I have been without a refrigerator since our first service call was placed. This morning water was leaking from the ice maker and was all over my floor. Put in a call to the repairman we are dealing with and are waiting for a callback and status of the ordered part.

Does the makers of Frigidaire appliances not stand behind their product? What has happened to customer service? I will never purchase another product from the Frigidaire company. Their product sucks and what's worst they don't stand behind their merchandise.

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Venice09 on 08/13/2010:
Talk about a broken record...

Not only is this horrific service all around, but the reasons are inexcusable and all at your expense. Either that, or they are deliberately stringing you along until the warranty expires.

Your refrigerator isn't the only thing leaking. So is the pool of competent techs. There is no excuse for the poor design and manufacture of such inferior products, and even less of an excuse for the lack of knowledge of the techs representing the company.

Your refrigerator sure sounds like a lemon but good luck getting it replaced. You'll grow old and weary in the process.
Helpful on 08/13/2010:
Thank you so much for posting lihuegirl. I can absolutely appreciate the frustration you must be going through. One wouldn't expect to have so many problems on a single appliance. The one good side of this is that you have an extended warranty on the product that sounds like it's handling the cost of getting it serviced. A lot of people think these extended warranties should mean that the product shouldn't break or, at the very least, the product should be serviced rapidly when it does. Sometimes a longer service time is just not avoidable. You have to wait your turn to have a service person out to do the work and if parts aren't available, those can take time to get too.

Overall, I would state that Frigidaire does make some really good appliances, including their refrigerator line. Unfortunately, none of them are made to last the decades like our parents and grandparents had.

I would suggest contacting the warranty provider. If this appliance does have a great deal of breakdowns and their service system is unable to get it repaired more permanently, it becomes to their benefit to call it a "lemon" or unrepairable and replace it themselves. Generally speaking, they want to see three tries to repair the same problem. After the third time, most companies will logistically replace the unit. You may need to bring this to their attention though. Hopefully you've kept good paperwork on each problem and service call. Call them and calmly go through the details.

As a side note, you may want to be aware that you've posted this as a COMPLIMENT to Frigidaire, not a complaint.

Thanks again for posting and please let us know if it doesn't get repaired or replaced correctly.
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Knocking Noise Nerve Racking
Posted by on
Within 8 months of purchasing a Frigidaire refrigerator it stopped cooling. I was told it was the compressor. took a week to get part. wasn't the compressor. it was a leak. took 3 weeks to get repairs done. after fixed it now makes a loud knocking noise most of the time. I was told they were surprised it didn't make this sound before. I was told it was normal for this brand to be noisy. It can be heard throughout the house and is very annoying. I have never heard a newer refrigerator make this noise.

I am very unhappy with it and can't imagine having it for several years. I will never purchase this brand again and I will not recommend it to anyone.
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Venice09 on 06/27/2010:
My refrigerator (Maytag) does the same thing. I think it happens during the defrost cycle and assume it's from expansion. At least, that's what it sounds like. It is mentioned in the owners manual, so I knew what to expect from the beginning.

It was annoying at first but as time went on, we got used to it. It's more noticeable during the night when things are quiet, but as long as the refrigerator works, I can live with the noise. I actually do think your refrigerator was supposed to make the knocking noise all along.
Helpful on 06/28/2010:
Venice may be right, but I'm concerned at the level of loudness you're speaking of. A little noise is one thing, but you are making it sound (no pun intended) a lot more than that. Is it doing it regularly? I might suggest going to the retailer you purchased the appliance through. Have him plug it in and listen to it as it cools. If its not to that level, I'd get someone else to check it while its within its first year. If you don't have an extended warranty on it, you'll only have within the next few months to get it addressed.

Let us know how it goes.
J on 01/02/2013:
Mine has the same problem. The knocking noise just started recently and the fridge is only a little over a year old, moreover, it's actually louder than the 10 year old Gibson I used to have. I'm unimpressed and done with Frigidaire.
J on 03/17/2014:
Will never buy another Frigidaire. Bought one 2/14/11. 6 months later it quit. Repairman sent out under warranty said what was wrong was like "open heart surgery" for a refrigerator, so the retailer replaced it with the exact model. It has only been two years and now this one has quit. This one started making loud knocking sounds and then stopped cooling very soon afterward. It is level and not pushed against the wall. Before that had a Whirlpool that didn't last very long, so we chose the Frigidaire. I guess we'll try another brand this time. I did notice inside the Frigidaire's the label says "made in Mexico". May try a G.E. or a Kitchen Aid this time. Any suggestions?
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Noisy Refrigerator
Posted by on
My Frigidaire refrigerator was delivered at the beginning of March and as soon as it was plugged in I asked the delivery person why it was so loud. He said it would take 24 hours to settle. Two days later I called the store where I bought the frig and they sent their men to look at it. They then sent the Frigidaire service man to look at it. No one could explain why it ran and sounded like the hum of a power plant. The Frigidaire service man said that was probably just the way it sounded but he would recommend a replacement. The store owner where I bought the frig came to my house and agreed to replace the frig. I was assuming something was wrong with it. Three months later after many calls and frustration, the frig was replaced and what to my surprise, the new one is just as loud. I actually have to turn up my TV when it starts running and it runs for a long time. I can hear the frig running in every room in my house. With tax, I paid over $600 for this frig. So far, it's keeping my food cold but my nerves are shot.
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Gary on 11/09/2014:
Sounds like the same piece of junk our landlord bought brand new for our apartment. It had a loud buzz from the get-go. It continues to buzz loudly after one month. I think it is coming from the evaporater fan. After this experience I would never ever buy anything with a Frigidaire label!
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I will never buy another Frigidaire product
Posted by on
In 2003 we purchased a Frigidaire side by side refrigerator from Lowe's for $1000. In the beginning everything seemed to be fine except for the strange noises which were to be expected according to the owner's manual. When we finally got around to hooking up the water line for the ice maker, the circuit panel died 24 hours later.
We were told by their authorized service place that the circuit board was defective. By the time we got the new one installed in the door, the refrigerator was now a year old. We then noticed that ice was forming around the inside of the door. Another service call determined that it had a warp door which at first Frigidaire would not honor because it was over a year old now. We had the door replaced, but Frigidaire made us pay for the labor. The story doesn't end here. Next thing that happened was coming home to water all over the floor because now our appliance was not running. We were hoping it was this noisy compressor, but it was some 'relay' according to service. Once this part came in and was installed, the frig did not run. It was the compressor which was covered with no cost to us other than all the frozen food we had to throw out. Do you think that is the end of my problems? No. The fan started making noises and had to be replaced. Since the appliance is now over 5 years old, I knew this was an expected expense. Since the fan got replaced, the ice maker has stopped working and no water will come through the dispensor. The ice maker never worked very well from day one. I give up. Along the way, I've tried to keep Lowe's informed, but they did not want to hear about it.
I asked them why they didn't care whether their customer's were happy with the products they sold and I was told they didn't have a department or person I could talk to. I'd also like to mention that I have a Kenmore washing machine that was in my house when we bought it in 1989. We are still using it and the only expense was replacing a knob which cost $75. Thank you, Sears !
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andbran on 08/11/2009:
Lowes doesn't make Frigidaire. so how is it their problem?
Quag on 08/11/2009:
andbran, Lowes sell Frigidaire appliances and they should care whether or not they are supplying their customers with good, quality products. Do you work for Lowes ? You seem to have the same attidute as the manager I spoke to.
Anonymous on 08/11/2009:
Quag, believe me I understand your frustration but the first line of defense when someone posts a differing view of the complaint is to accuse them of working for the company. It doesn't really help your cause.

Lowes SHOULD care, they SHOULD listen and they SHOULD see what if anything they can due to help. However, if the refrigerator is a year old the product warranty is usually the only recourse you have unless you bought an extended warranty from the store where you purchased the product. Believe me, I've been there and it sucks.

You have a valid complaint and MANY people read these reviews and are now warned about this product and about Lowes unwillingness to try to help.
jktshff1 on 08/11/2009:
Great response John, you sure have mellowed since you got back!!
old fart on 08/11/2009:
John... It got my attention to the point where I had to walk over to my fridge to discover that it was a Frigidaire..
(one more thing to worry about)!...
Anonymous on 08/11/2009:
Yah Jkt, its amazing what some time away from this site can do for a person. LOL >:-)
Anonymous on 08/11/2009:
Johnny was always mellow yellow
andbran on 08/12/2009:
and no I don't work at lowes. but actually I have a Frigidaire which is 2 yrs old and so far no problems
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Frigid-DARE! $400.00 = 4.5 yrs disposable appliance.
Posted by on
GREENSBORO, NORTH CAROLINA -- Well I'm another Lowe's-Sucker. I had thought that all low-end fridges were generic & equal (last about 10 yrs.) Well I guess I should have read these reviews first!

When Lowes advertises "Free delivery & Free haul-away" they actually mean we'll do ANYTHING to move this junk out of our warehouse! The 2 guys who came with the appliance looked like they were hired off the street corner labor market or a temp agency (not a professional appliance delivery service)

The crude white appliance lasted a little over 4 years and then began to fail due to "OLD AGE". Finding the local (warranty)repair contractor was a lengthy(all-day) project (Hint: they have TONS of work orders to keep them busy) and when I finally found one, the best he could do was about 1 week from now. Then after IDing the problem, it took another week for the parts to be ordered and mailed.

Then after he had disassembled practically the entire unit in our kitchen(when the company says "return it for repairs" they're lying out their asses) to his consternation, he found that the Frigidaire Repair instructions which came with the parts were Xerox copied(not scanned!)and the illustration photos were totally unreadable!!

So he then had to stop work until he could get help from the supplier(now closed for the weekend of course!) Finally the project was finished and I thought it would be the first & last breakdown.

About 1 week later, it broke down again and the repairman had to do ANOTHER complex disassembly and reconstruction of the sealed system ON-SITE in our tiny kitchen (this time complete with blow-torch in August )!!

Well after all his hard work, six months later EXACTLY FIVE YEARS after purchasing it, the damn thing went warm on us again. SO rather than pay the minimum $50.00 for the kind repairman's services all over again. I simply ordered a new brand fridge from elsewhere, and am resuming my finger-crossing exercises another time!
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madconsumer on 01/10/2008:
cheap appliances are just that, cheap. in today's disopsable society, this is not surprising.

Slimjim on 01/10/2008:
I don't know why you even bothered servicing it the first time. Even under a parts warranty, you must have spent close to the purchase price on the service call for trip and labor on a 4+ year old unit. I don't see why you are mad at Lowe's. Did they make you buy the cheapest box in the store?
Anonymous on 01/10/2008:
Yeah, I agree - years ago white goods were manufactured with pride (in America). Nowadays - a four hundred dollar fridge is going to last about as long as you got it for. Toss it out and get a new one IMO.
qualityappliance on 01/10/2008:
The problem you are experiencing seems to mainly be with the inept service technicians not the manufacturer and certainly not with Lowes. I have a real hard time trying to understand why the so called tech had to read instructions, especially for a low end model. If there was in fact a sealed system problem in the first place the first tech does does no solder wee and there was a leak. Same situation for repair number 2 except the leak was much slower.

As far as I know, Frigidaire no longer has their own service technicians and contract with A&E/Sears and a few other local servicers.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't Buy Frigidaire
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- What a nightmare. I am staring at a beautifully remodeled kitchen with a space where our Electrolux / Frigidaire Gallery microwave was. After 2 years we had it taken out. It is on the garage floor and I am going to throw it away. I am sure the old magic chef would still be working. At least the Frigidaire Gallery dishwasher had the decency to die while it was still under warranty. The refrigerator is a noisy piece of junk with numerous issues.

All we can do is let others know so they won't have to suffer like us.
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John Nicholson on 07/20/2013:
machines break. Some sooner than others. I have always found it best to buy a basic model with as few "bells and whistles" as possible. When it breaks and I cannot fix it, I throw it out and buy another. The old saying "you get what you pay for" is no longer valid. All, and I mean all appliances are cheaply made and do not last. Regardless of brand.
Chris Polk on 07/23/2013:
Hello jsbsstewart,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.

I would like to research your appliance and account to determine if there is any more I can due to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)

Thank you in advance for your patience and willingness to provide us with this necessary information.

Best regards,

Chris Polk
Online Outreach Representative
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Beware - Frigidaire Refrigerator FGHB2844LFI
Posted by on
We bought this refrigerator new and have owned it 1.5 years. It made ice off and on the first year. It was repaired under manufacturer's warranty at that time. We have not had ice for the last 6 months. The extended warranty is bogus and a waste of money. DO NOT BUY FRIGIDAIRE PRODUCTS. Do not buy an extended warranty with Warrantech or Marta.
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Venice09 on 01/23/2012:
Why isn't the ice maker being fixed under the extended warranty?
ok4now on 01/24/2012:
Who did you buy the extended warranty from? Why is it bogus? Did you contact them after 6 months of no ice for a resolution? More details please.
Venice09 on 01/24/2012:
I guess they bought it from Warrantech or Marta. I've only had extended warranties from Sears, so I am not familiar with these other companies. Sears warranties used to be great, but as everyone here probably knows by now, that's no longer true.
At Your Service on 02/01/2012:
Parts of this complaint doesn't make a great deal of sense to me either. Is the refrigerator under warranty? If so, where did you make the purchase? Is this Warrantech or Marta a third party warranty company?
Venice09 on 02/01/2012:
This complaint makes sense to me. The OP is having trouble getting the refrigerator fixed under the extended warranty. That's a common complaint.
Churro on 02/01/2012:
What I have a hard time understanding is all the troubles I read on here concerning ice makers. They are fairly simple contraptions. Heck, even I can fix one and I can hardly fix anything. Makes me wonder what's failing with these doggone things.
At Your Service on 02/01/2012:
Agreed Churro. I love my ice maker.
Venice09 on 02/01/2012:
The only conclusion I can come to about all these malfunctioning ice makers is that they are cheaply made and not really meant to be repaired. If a company can't fix an ice maker, I can't imagine them fixing anything else.
Slimjim on 02/01/2012:
Ice makers have never been considered very reliable. They've actually gotten better. Those old ones with the really cool cylinder shaped ice that the Frigidaire used to feature were notoriously unreliable. The main stream Whirlpool crescent unit that most brands used was better, but still had a fail rate much higher than the rest of the box.
I have two frigs with ice makers and both are still working after 10 years, so its not bad luck for everyone.
One has to remember, an ice-maker is a moving parts unit that lives 24/7 in a 0 degree environment. It's a tough life.
Venice09 on 02/01/2012:
My luck isn't good enough to gamble with something that's so unpredictable. That's why I still make ice the old fashioned way. It has yet to fail.
At Your Service on 02/01/2012:
After having a fridge with an ice maker in it, I'd never go back to not having one. Filling up ice trays falls on the same list of deplorable choirs as taking out the garbage and stopping for gas.
Churro on 02/01/2012:
Interesting Slimjim. Eh, I can't imagine going back to the days of ice trays or rotary phones or black & white TVs.
Slimjim on 02/01/2012:
Oh I would never buy a frig without one today either. LOl, just the thought of seeing an unfilled tray in the freezer has me seething as I can see that being a real problem frequently at my place if our unit died..
Venice09 on 02/01/2012:
The advantage of ice trays? I'm not sitting at home waiting for a repairman to fix something that can't be fixed. I'm not spending money for an extended warranty on something that can't be fixed. I'm not inconvenienced when the ice maker doesn't work, which is most of the time, and can't be fixed. Considering the track record of ice makers, I would say ice trays are a smart move!
DebtorBasher on 02/01/2012:
Venice is 110% absolutely right! I've never had an ice tray fail me unless our electric goes out for a number of hours. I never have to be concerned about empty trays in the freezer because as the tray freezes, I empty the ice into a Ziploc bag and keep the trays filled. No more do I have to go to a store and ask for a 'sack of ice' and have them think I'm asking for a 'sacrifice'...or when I ask for a 'bag of ice' they think I'm asking for 'Bagel Bits'!

And I'm talking about those old fashioned metal trays with the handle you pull up...I HATE those plastic trays you're 'supposed' to just twist and have the ice cubes fall out. I tried those before and my ice always had a funny taste to them.
At Your Service on 02/01/2012:
LOL DB! I've never had a moments problem with my ice maker either.
DebtorBasher on 02/01/2012:
Bagel Bits = Should have said, Bagel Bites.

That's a true story AYS! One place thought I was asking for a when I went to another place a few years later and had to ask for ice, I remembered what had happened before, so instead, I asked for a bag of ice and she got me a box of bagel bites.
Churro on 02/01/2012:
Really, in 2012 we're debating the relevancy of an automatic ice maker. LOL, that's too funny.
DebtorBasher on 02/01/2012:
Sit down Churro!
At Your Service on 02/01/2012:
Churro on 02/01/2012:
It surprises me Basher you're on the internet instead of on a CB radio or flaashing smoke signals. ;-)
DebtorBasher on 02/01/2012:
I already won a 'Bucket Mouth' trophy!
madconsumer on 02/02/2012:
best comments AYS and slim.
Anonymous on 02/02/2012:
Don't see a lot of complaints about Fisher & Paykel, Sub-Zero, Miele.... all designed with dreaded circuit boards and features like ice makers. Quality can and has always been available. This blanket dismissing of features such as ice makers is foolish.
Venice09 on 02/02/2012:
Bete Noir, the problem is that quality used to be affordable. Many people cannot afford those brands. But that shouldn't mean they get stuck with subpar merchandise. Most of the reviews I read are not about cheap appliances. They are quite expensive. And adding the continued cost of extended warranties makes the price much higher.

If fancy features can't be made reliably at an affordable price, maybe it's better to forgo those features and stick with basics. I think that's what people are finding out the hard way.
Nohandle on 02/02/2012:
As a child I don't remember any appliance being affordable. It was a major investment for a family. Of course they lasted a long time and the independent dealer you purchased from made certain you were pleased. In today's dollars there is no telling what folks paid for that console color TV or the refrigerator in the kitchen.

I received as a Christmas gift in 2010 a new refrigerator for my garage. This would make the unit 13 months old. No icemaker, only wire shelves and so forth. Strip down model if you want to call it that. I was embarrassed when I discovered how much that refrigerator cost and would never have asked for that. There is no such thing as a cheap major appliance.

I received a number of notices from the manufacturer that my 12 month warranty would soon expire. I elected NOT to pay that fee because this is a unit in a garage. I decided, right or wrong, I wasn’t going to deal with someone telling me the unit had been placed in an poor environmental spot. You know, extreme temps in both directions. I'll just deal with it when it gives up the ghost.
Venice09 on 02/02/2012:
Nohandle, I wasn't going back that far. I honestly don't remember much about appliance purchases when I was growing up. But I do know that my parents always tried to buy the best, and even though they were usually strapped for money, they could still afford a good, reliable appliance.

Back then, even the most inexpensive products were still not junk. Now people are paying high prices for disposable merchandise.

Good point about not getting the extended warranty. That would be a perfect loophole.
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New Refrigerator Is Falling Apart
Posted by on
We bought a Frigidaire refrigerator 2 years ago. Since then the top drawer split in half, the bottom shelf of the door is showing major cracks and the rubber sealer around the door is falling apart...

We do a normal use of our fridge, these problems should never have shown up. CRAP!
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Venice09 on 10/19/2011:
Appliances are being made with cheap materials that don't even hold up to average use. It's probably cheaper to replace the refrigerator than the broken parts. Even if you had an extended warranty, those things wouldn't be covered. It really is a shame when an appliance falls apart after a couple of years.
At Your Service on 10/19/2011:
Normal use, nanouk, is a subjective term. Lessor expensive units achieve that price point by developing the design with less support on the shelfing. This design is fine for lighter weight items, but heavier items will buckle or crack the shelf.

If you're replacing the fridge, take the time to compare the shelfing from one unit to another. Be careful about cutting corners on price. It's usually at the less expensive price points that you'll find this design.

Ultimately, Frigidaire creates a great fridge, but you do need to think through its intended use.
Venice09 on 10/19/2011:
Sorry, but that's not true. I've seen plenty of complaints about cheap shelves in more expensive refrigerators. It's the companies that are cutting corners, not consumers. It diminishes the importance of the review to assume the shelves were abused.
Jamie on 12/06/2011:
Frigidaire JUNK!!!!!JUNK JUNK!! and the company don't stand behind there product!! bought a freezer top fridge bottom 20.5 Cubic Ft,the same weeks as buying my first home... went to use it and freezer over freezes and fridge won't get cold enoufe. I have lost a lot of food because of this and Frigidaire told me they won't replace it even after its been serviced 5 times... REALLY!!! Think before you Purchuse a Frigidaire!!!JUNK JUNK JUNK
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Exploding Glass Shelves
Posted by on
For one thing it's like having a diesel tractor running in the kitchen. My wife had the shelves out on the counter and after cleaning the rest of the refrigerator she started washing off the shelves. The last one exploded in her face and shot glass fragments all over two rooms.

The customer service people said that it shouldn't have done that but still refused to do anything about it. I won't be buying any more of Frigidaire's crap!
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leet60 on 09/28/2011:
Refrigerator shelves are made from tempered glass, which is somewhat more brittle but when it fails will "explode" into thousands of pebble-like fragments, almost always round with few sharp edges. It is also known as "safety glass".

Because of its brittle nature, it is highly susceptible to failure from incidental damage from bumps and bangs and often this will cause microscopic hairline cracks to form. Once damaged the slightest pressure can cause it to shatter or "explode".

Despite what customer service told you, the glass responded exactly as designed.
Venice09 on 09/28/2011:
Reminder to self: Don't buy a refrigerator with glass shelves.
At Your Service on 09/29/2011:
Spot on leet60.
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