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Frigidaire Electric Ranges are Dangerous
Posted by Esugg092582 on 10/22/2011
RICHLAND, MICHIGAN -- My daughter was so excited a few years ago when her father and I told her we would purchase new kitchen appliances for her. She went to Lowes and chose Frigidaire with the finish that looks like stainless steel. She started having problems with the electric range as soon as the one year warranty ran out. When the heating element in the oven caught fire and damaged the computer. She called a licensed repairman who replaced circuit board, but the oven caught on fire a few weeks later and he came back and replaced the heating element. He said he had seen problems like this before with some with Frigidair ranges. A couple of months later, the oven stopped working and so did the smooth cooktop. She contacted Frigidaire (Electrolux) and they gave her a runaround that was unbelievable. I contacted them as well and got the same runnaround. Finally it became clear they were going to do nothing because although they seemed to be aware of the problems with these ranges, they were not required to take any action since the warranty was expired and there was no recall on record. Since then, the oven and the cooktop has stopped working several times and then suddenly started working again. She started keeping small appliances nearby including an electric frying pan, roaster, toaster oven, etc. just in case. When the oven caught fire again, her husband ordered a new heating element (they couldn't afford to call a repairman again) and replaced it.

Once again the oven worked for a while, stopped, started and then finally last week it caught fire again. This time I told her not to spend any more money on a stove that was clearly defective from day one and that I was scared to death it was going to burn her house down. I am posting this complaint on as many internet sites as possible to warn others to beware of purchasing a Frigidaire range. I don't know how many models had/have this problem but if you buy a lemon I hope you don't expect Frigidaire/Electrolux to stand behind their products.

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Posted by Venice09 on 2011-10-22:
Another example of planned obsolescence. I can't imagine anyone defending Frigidaire in this case. You're either scared into buying an extended warranty, or scared that your house will burn down!

If you haven't already done so, you might want to check online to see if there was a recall on this specific model. Don't just believe what the company tells you. Either way, I'd get it out of the house as quickly as possible. Frigidaire should hang its head in shame.
Posted by At Your Service on 2011-10-23:
I really like my Frigidaire appliances and recommend them highly, but I can understand how frustrated and alarmed you must be when you're the 1/x that has had the issue. I would agree that if your range is having such alarming issues, it's not worth even trying to use it. Keep it unplugged until you decide to replace it. Before doing so, however, check with the retailer you made the purchase through. Many offer reasonably priced extended service guarantees. The warranty provider, in many cases, have a "No Lemon Clause" that will replace the range for you. I had a family member, with a completely different product and brand, have it happen to them.
Posted by Venice09 on 2011-10-23:
Do you actually think the OP should invest in an extended warranty at this point, in hopes of getting the range replaced? That goes beyond wishful thinking.
Posted by At Your Service on 2011-10-23:
The O.P., by contacting the retailer, may find out an extended warranty program was purchased when the appliance package was purchased. Warranties for packages are, in many cases, offered at reduced prices. A phone call never hurts and may resolve the issue to the O.P. liking.
Posted by Venice09 on 2011-10-23:
You said, "check with the retailer you made the purchase through. Many offer reasonably priced extended service guarantees."

I read that to mean the OP should buy one now. I think a person would remember if they already bought one.
Posted by CPolk on 2011-10-25:

Good Afternoon,

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
Posted by Robin on 2011-12-06:
2 weeks after the warranty expires the entire stove quits working. After reading all the recalls and problems they are having, I'm afraid to have this stove in my house!!! How can I trust that after it's fixed it will be safe?
Posted by mary on 2012-05-31:
We purchased a Frigidaire glass top range 4 years ago exactly. The other night the oven caught on fire. I didn't take out the extended warranty but am going to contact Electrolux anyway. I have never had a major appliance last only 4 years! The more I read of these complaints, it leads me to believe there are some major defects with this product. Dangerous too.
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Very Poorly Made Appliances, Bad Warranties, Poor Customer Service
Posted by Rheacreate on 10/13/2009
AUGUSTA, GEORGIA -- We completely remodeled our home in 2006-2007 and purchased all matching Frigidaire kitchen and laundry appliances, all but one item came from Lowe's(our range hood was from Famous Tate's). To date, we have had repairs and breakdowns of every single product. Most seriously, our front-loading washer/dryer combo is an unbelievably poor appliance. The dryer, Model number LEQ1442ESO, catches clothing on the lint trap and ruins straps, ties, and tears clothes. It overheats regularly and leaves scorch marks on fabric or cuts off and doesn't dry at all. The case for the control panel at the top broke right after the warranty expired and has now detached completely from the machine and dangles by the wires. Most of the dryer cycles do not work and even before the control panel detached, all the lights blink and the machine beeps insanely and repeatedly whether the machine is drying or not. The only solution is to unplug the machine. We have had to have the machine serviced on multiple occasions for excessive lint build-up. The overheating is so serious, we check and clean the machine regularly and have pulled it away from the wall to prevent a fire hazard.

The matching Frigidaire washer is also a serious problem. Water damage from an interior leak has destroyed the barcode sticker so I am no longer able to read the model and serial numbers. Lowe's was not accommodating in helping us recover the model information. The washer filter gets clogged repeatedly and the drum retains water. The Drain/Rinse cycle does not work. The gasket leaked inside the door leading to a truly impressive display of rust on the washer door. The hinges are completely rusted and the bottom of the door, plus the door does not close by itself any longer and must be forced shut. The bottom panel beneath the door is completely rusted out. The first time I noticed the door sticking due to the rust, was when the plastic door handle snapped off in my hands under normal opening pressure. I now have to pry the door open with a screwdriver. As if this is not enough, the washer does not clean clothes properly and my whites never get white. Although I have yet to notice the mold problems mentioned by other consumers, I see the potential because the gasket does not drain properly and retains water between cycles--I always clean it out.

Frigidaire Stainless Dishwasher, Model FDB1500LFCO. Dishwasher has required multiple repairs. Spray arm becomes loose or dislodged and falls against the element, which then melts it requiring a replacement part. Filter is not effective and dirty water backs up inside the machine and leaks out the front. Dishwasher does not clean the dishes effectively even using premium products and rinse agent--glasses are regularly cloudy. (We do not have hard water). Most importantly, dishwasher chips and breaks plates\bowls and scratches cookware even when sparsely loaded. I have never owned a dishwasher that broke plates even occasionally and I currently have a 12 piece table setting that is more than 80% chipped. I will not purchase new plates while I still own this washer for fear of more expensive damage. Stainless cover shows excessive scratching...all I use is wipes or a soft sponge.

Frigidaire Side by Side Stainless Refrigerator Model Number FRS6LC8FS2. Plastic shelves chip, scratch, and crack under light cleaning. Fan motor is unbelievably loud and ice machine whines and grumbles. Door handles wiggle and will not hold flush to door even when adjusted. In-door water/ice dispensers are clouded and scratched after only 2 years of use. Stainless door panels show excessive wear after minimal use and light cleaning. Poor finish.

Frigidaire Ceramic-top Range Model FEFL796CA. Vented heat from inside stove has permanently discolored stainless control panel at top left. Vents at top of stove door do not prevent spilled fluid from entering sealed area between double glass fronts, resulting in unsightly drip marks we are unable to remove. Drawer slides on bottom oven drawer broken and non-functional. Both stainless and paint finishes are unacceptable--2 years of wear should not be enough to chip the paint and show scratches on the stainless areas.

I will estimate we spent $1800 on our refrigerator, $600 on our range, $300 on our dishwasher, and $700 on our washer/dryer combo. This is a grand total of approximately $3400 on Frigidaire appliances, none of which work properly or look aesthetically pleasing at the three year mark.

We are extremely disappointed and will NEVER purchase Frigidaire/Electrolux appliances ever again!

No satisfaction from the company, no help from Lowe's, only endless repairs and expensive parts. We estimate we've spent about an additional $500.00 on repairs and laundromat expenses so far. We are unable to replace our washer/dryer at this time and that is our most crucial complaint.

We've complained to the BBB and to various watchdog sites including this one. I will continue complaining. Appliances are not supposed to be disposable cheaply-made products. My last washer-dryer set (Maytag)lasted me 12 years and still worked and looked good enough to sell used when I was ready to upgrade. The retailer, Lowe's, should be ashamed of selling such a bad product. Electrolux should be lynched.

Anyone interested in starting a class action against Electrolux? How do we get started?
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Posted by Anonymous on 2009-10-14:
If your dryer is overheating, you need to check to make sure you have nothing obstructing your outgoing hose. The hot air is released through the accordion hose that goes outside your house from behind your dryer. Or that your heating element is not set to high.

I am curious as to why you never noticed rust forming on your washer? It takes a long time for metal to rust as bad as you claim yours is.
Posted by rheacreate on 2009-10-14:
The rust formed inside the paint finish and was not visible to the casual glance until the door started sticking. At that point, my husband examined the door and discovered the rust on the hinges (which are recessed) and when he took the bottom panel off, the entire interior of the panel is rusted. How often do you lay on your belly and look UP at the bottom of your washer door--especially if you have never had one rust out before in your entire life? Of course, this happened post-warranty, also.

As far as the dryer, we've had it serviced.....there is no obstruction and the outgoing hose is short and vents directly to an exterior wall. We don't use an accordian hose; it is a solid metal tube. The lint builds up inside the lint trap and can not be readily removed--even though we have a shopvac attachment to clean it out and do so regularly. Ours also blows lint out the door and underneath the machine into the space between the stacked units. Very unsafe design.
Posted by qualityappliance on 2009-10-14:
The problem with the dryer is without a doubt a venting problem and you could also have a bad front drum bearing, that's what is causing the marks.

The dishwasher could be a air gap problem, or one not installed.
Posted by rheacreate on 2009-10-15:
According to our repairman, there is no venting problem. He feels it is a problem with the computer brain or the element.

The dishwasher does have an airgap installed. I do not know what marks you are referring to.
Posted by steve on 2012-07-02:
Class actions only make a lot of money for the Lawyers and put a small strain on the manufacturers insurance company. There's got to be a better way.
Posted by Red on 2013-04-26:
I also have the same leak problem with my Model FDB1500LFCO dish washer. Water leaks out of the bottom left side of the unit and I'm not sure why. Also about a year ago the unit started to take about three days (joke) to go through a complete wash/dry cycle. No, joking aside, it would run and run forever and also make all kinds of squealing noises. This was in a normal wash mode so I tried various things as a possible remedy and found that in the eco wash mode the squealing went away (?) but it still ran an ungodly long time to complete a was/dry. First time I've ever had a unit give these type problems, but then again, this is the first time I've had a Frigidaire brand.
Posted by sales associate. on 2013-07-16:
Stay away from this protect line it is poor quality.
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Never Ever Buy FRIGIDAIRE !!!
Posted by Twinjj on 08/30/2007
LEWISBURG, TENNESSEE -- We purchased a Frigidaire dishwasher and convection range on 08/23/2006. After only 6 mos. the dishwasher quit. The electronics system had to be replaced. That took 2 weeks to get resolved. Now for the BIGGIE

At approximately 8:30 PM on Aug 29th 2007, we heard what sounded like a small explosion in the kitchen. It sounded like the entire kitchen had caved in. We went in to see that the outer glass door on our range had blown out, sending glass frying into the entire kitchen area. There was no reason for this to occur. It had not been used at all that day. If anyone had been standing in the area, they could have been seriously injured. The glass on the floor was actually popping like popcorn. Glass continued to fly out until 11:00 PM. Still flying out the next morning also. I have contacted the company. After being on hold approx. 12 minutes, I explained the situation and was told they would have to call me back concerning this matter.

We have managed to clean up most of it but there is still glass hanging in the door which continues to fall out if we walk next to it. I am very concerned that this could happen to someone else having small children, and I felt it necessary to report this incident.

UPDATE: 8/30/07 -I had to call them back. Basically, I had no luck. But I did call the local repairman to get his opinion as to what could have caused this to happen. Still waiting in Tn. and glass is still shooting out of the door across the kitchen. Have cleaned entire floor 4 times so far today. I refuse to do ANYTHING until the repairman see it.

Frigidaire Range Glass Explosion 1
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Posted by Anonymous on 2007-08-30:
Glass was flying out?
was the covection fan on while the glass was shooting out?

Ive heard of glass doors shattering,but not flying out,thats crazy.

Is this still covered under a warranty?
Posted by moneybags on 2007-08-30:
This really needs to be reported to the Consumer Product Safety Commission! NOW!
Posted by twinjj on 2007-08-31:
Warranty expired on aug 23. Yes I have reported it to product safety commission. It had not even been on at all the entire day. It is still spitting glass, in fact up to 8 feet away.
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Customer Service
Posted by Edieweavr on 01/19/2008
TAMARAC, FLORIDA -- I purchased this range in May, 2007; used the oven 2 times on the second use the range went berserk; overheated, causing foil that was covering a roast to melt and adhere to the bottom of the range, ruining my dinner and causing me to flip the breaker for fear of fire. What's worse is Frigidaire's customer service is located somewhere in Manila and India. Could not get anyone to understand. Then the repair person; who showed up without one tool; didn't even know how to operate the stove.

I went through Christmas and New Years' without cooking. Buyer beware. If I had it to do all over again, NO MORE FRIGIDAIRE PRODUCTS. Very slow on warranty repairs. Customer service is appalling!

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Posted by Anonymous on 2008-01-19:
That is unacceptable in my opinion.I feel some compensation is in order.To send out a technician that doesn't know how to operate the unit he is going out to service is mind bottling(a little "Blades of Glory" humor).
Posted by qualityappliance on 2008-01-19:
Sounds like your typical A&E tech to me.
Posted by Benjamin Frankenstein on 2008-09-25:

I have been dealing with a repair to my window AC unit and have been on the phone now for over an hour and a half! Time spent both on hold and being redirected to THREE different numbers. Ridiculous!

The service facility I brought the unit to has been unresponsive and has had the unit for almost two months. Now that I'm dealing with them I can see why!

I'll NEVER buy another Frigidair product.
Posted by NOT on 2013-09-11:
how does foil melt to the bottom of the range, did you have foil at the bottom of the range???
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My New Frigidaire Range Is Disgusting!
Posted by Magb13473 on 05/31/2011
Burners and oven!

I need a range that does not take an hour to come to temp in the oven. Or a 1/2 an hour to bring water or food or preserves to a boil! This demented range does! The booklet that came with the range says "start with hot water" to get it to boil! A waste of the most needed substance we have for our existence is water. I do not run a diner for the public but do need the damn thing to let me cook. Recently I had the dinner ready and all needed to complete the meal was to broil some garlic bread! Fat chance to not have to wait a long time.

Again the book (it eliminates common sense) it says heat the broiler for 5 minutes than broil item. I had to fry the bread in a cast iron skillet in order for the bread to be done and served with the meal.

Frigidaire has been a reliable company to get appliances. Now I am sick to have bought this relic that seems to think all house cooks are stupid and have hours to get a simple meal on the table.

I prepare biscuits (from scratch) and have to wait 1 hour to get the correct temp and then instead of the usual time of the baking it takes 10 to 15 more baking time to get them as wanted. 435 Degrees
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Posted by Slimster on 2011-05-31:
I am by no means an "appliance expert," but having to start with hot water for to get boiled water seems nuts ! I'll steer clear of this brand name for sure!
Posted by Chris Polk on 2011-06-06:
Thank you in advance for allowing Electrolux to assist you in this matter.

I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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Repeated problems with eoc/clock
Posted by Peli on 01/21/2008
WENONAH, NEW JERSEY -- I have had the eoc/clock replaced three times on my range because of various problems. When this part malfunctions anything can happen.

At first it would beep for no reason or display error codes. At times it would get to hot. The oven would turn off in the middle of baking. The lock mechanism would run for no reason locking the oven. The worst was when it started to turn itself on.

I bought the range in 2001. I had it repaired in 2002, 2003, and 2004. For the repair in 2004 they used a different eoc/clock. I was told I wouldn't have this problem again.

Now its three and a half years later and its happened again. Last week my dinner burned in only ten minutes. Then it started making weird clicking noises. A couple of days later it turned itself off. The day after that I was pre-heating it when the locking mechanism began to run. I unplugged it and plugged it back in after a couple of minutes. It started running again. I tried to open the oven and to my surprise it opened. But now I can't shut the door because the lock is stuck out and it won't reset itself.

My oven is useless and I refuse to ever trust this oven again.

Frigidair/ Electrolux was very kind in the past, replacing the part free of charge but this time I haven't gotten a response. It doesn't matter because I am shopping for a new range and it won't be a Frigidair.

I have read other cases on the internet of ovens with similar problems. Anyone experiencing any unusual with their oven should keep it unplugged when not in use. It is an accident waiting to happen.
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Paint is chipping off "Stainless Steel Appliance and Frigidaire Doesn't Care
Posted by ScurvyElephant on 04/05/2012
Spent a considerable amount of $ redoing our kitchen and made the mistake of choosing Frigidaire "Gallery" (as in more expensive) appliances. Stainless steel with black trim. After about two months of use, the black paint has started to chip off the front of the built in ceramic top range to reveal the white plastic underneath. Contacted the Canadian customer service no. listed in our manual and got a "customer service" person who could not speak English -- other than to repeat over and over again that there is no warranty on "cosmetic" problems with their appliances. Tried to speak to someone higher up but to no avail.

This was the first and obviously the last time I would EVER purchase anything made by Frigidaire/Electrolux. And I will do everything in my power to ensure that no one else I know makes that mistake either. So please, do yourself a favor and STAY AWAY from Frigidaire/Electrolux products.
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Posted by Sharla Mane on 2012-04-05:
Unfortunately, if it's beyond warranty, there's little recourse for you with the company. Try a little black fingernail polish to hide the blemishes and try to be more careful with your pots and pans.
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December 4, 2011
Posted by Mcadowconsulting76 on 12/05/2011
NEW YORK -- I Don't recommend Frigidaire Gas range. Although I like the stove it self, The rust began to appear within six months. It started out as a small spot on the front of the door. The spot has grown and is turning to rust. It looks like it is coming from the inside. Clearly it is a defect in the material. Has nothing to do with the humidity in the house or how it was cleaned. Trust me on this. Thing is what can I do to stop it from growing?

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Posted by Venice09 on 2011-12-05:
Have you contacted the company to see what they suggest?
Posted by At Your Service on 2011-12-05:
Rust will and can only occur when metal, air and moisture come in contact with one another. That's a given. Somehow the air and moisture are able to connect with the metal underneath any primer. This can be, but not limited to, being scratched.

You haven't indicated how old the range is. If it is newer, it is worth a call to either the manufacturer or retailer you purchased it through. Please keep us informed if things are not work out for you.
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Electric Range Model GLEF378ABE
Posted by Smelltheburn on 10/23/2010
In January 2010, while baking a cake, it smelled "done" after about 10 minutes of bake time. it was more than done...it was smoking! The oven had overheated to an extremely high temperature and would not turn off. I had to cut the electric to the stove at the circuit breaker. I cannot use the stove at all because every time the electric is turned on, the oven automatically overheats. I checked on recalls and found recalls on other models for similar incidents but, unfortunately not for my model. I contacted Frigidaire with the complaint but basically was told there was no recall for my model so "sorry Charlie". We will NOT get this one fixed even if the company offers a fix kit. We will NOT buy another Frigidaire or any other product made by the mother company. I WILL do research on product reliability before I buy again.
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Posted by Alain on 2010-10-24:
Give the US Consumer Product Safety Commission Hotline a call at 800-638-2772. They're available 8-5:30 ET for a human and you can leave a message anytime (be sure and include contact information if you leave a message).
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The runaround
Posted by Leonardg1 on 07/13/2010
I recently bought an expensive stove from the HH Gregg here in winston-salem and within a months time the circuit that operates the stove was fried, manufacture defect. I've been trying to work with both companies to exchange the stove, but they just want to "repair it". If a band new stove malfunction in a month I don't want it repaired I want it replaced. these damn companies
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Posted by Venice09 on 2010-07-13:
I would want it replaced too, but that's not how it usually works. I don't think anyone will replace it without trying to fix it first. It doesn't seem right to own a brand new expensive appliance that has already been repaired in less than a month.
Posted by Helpful on 2010-07-14:
Most retailers have a certain time frame they will exchange an appliance within. Going past that time falls within warranty coverage.

For further reference, I'd refrain from using expletives within a review.
Posted by Maggie on 2011-11-15:
i purchased all new frigedaire appliances when i purchased my new home in 2007. the top of my stove has been replaced twice ..now all of the numbers and letters around the dials of the burners have disappeared. when i contacted frigedaire they told me that it was a cosmetic issue and as long as the stove functioned properly there was nothing that they would do. it was also out of warranty. i in turn called the extended warranty people who also told me that it was cosmetic. i have owned many stoves, as i am old, and never have i lost the control numbers before. i again contacted frigidaire, after ordering a new back splash and told them that i thought it would be in their best interest if they replaced the 108 dollar item...they would do nothing. never will i buy another frigidaire product...nor will i ever buy another extended warranty. the product is junk and the service is not there anymore
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