Frigidaire Ranges

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Frigidaire Electric Ranges are Dangerous
Posted by on
RICHLAND, MICHIGAN -- My daughter was so excited a few years ago when her father and I told her we would purchase new kitchen appliances for her. She went to Lowes and chose Frigidaire with the finish that looks like stainless steel. She started having problems with the electric range as soon as the one year warranty ran out. When the heating element in the oven caught fire and damaged the computer. She called a licensed repairman who replaced circuit board, but the oven caught on fire a few weeks later and he came back and replaced the heating element. He said he had seen problems like this before with some with Frigidair ranges. A couple of months later, the oven stopped working and so did the smooth cooktop. She contacted Frigidaire (Electrolux) and they gave her a runaround that was unbelievable. I contacted them as well and got the same runnaround. Finally it became clear they were going to do nothing because although they seemed to be aware of the problems with these ranges, they were not required to take any action since the warranty was expired and there was no recall on record. Since then, the oven and the cooktop has stopped working several times and then suddenly started working again. She started keeping small appliances nearby including an electric frying pan, roaster, toaster oven, etc. just in case. When the oven caught fire again, her husband ordered a new heating element (they couldn't afford to call a repairman again) and replaced it.

Once again the oven worked for a while, stopped, started and then finally last week it caught fire again. This time I told her not to spend any more money on a stove that was clearly defective from day one and that I was scared to death it was going to burn her house down. I am posting this complaint on as many internet sites as possible to warn others to beware of purchasing a Frigidaire range. I don't know how many models had/have this problem but if you buy a lemon I hope you don't expect Frigidaire/Electrolux to stand behind their products.
     
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Venice09 on 2011-10-22:
Another example of planned obsolescence. I can't imagine anyone defending Frigidaire in this case. You're either scared into buying an extended warranty, or scared that your house will burn down!

If you haven't already done so, you might want to check online to see if there was a recall on this specific model. Don't just believe what the company tells you. Either way, I'd get it out of the house as quickly as possible. Frigidaire should hang its head in shame.
At Your Service on 2011-10-23:
I really like my Frigidaire appliances and recommend them highly, but I can understand how frustrated and alarmed you must be when you're the 1/x that has had the issue. I would agree that if your range is having such alarming issues, it's not worth even trying to use it. Keep it unplugged until you decide to replace it. Before doing so, however, check with the retailer you made the purchase through. Many offer reasonably priced extended service guarantees. The warranty provider, in many cases, have a "No Lemon Clause" that will replace the range for you. I had a family member, with a completely different product and brand, have it happen to them.
Venice09 on 2011-10-23:
Do you actually think the OP should invest in an extended warranty at this point, in hopes of getting the range replaced? That goes beyond wishful thinking.
At Your Service on 2011-10-23:
The O.P., by contacting the retailer, may find out an extended warranty program was purchased when the appliance package was purchased. Warranties for packages are, in many cases, offered at reduced prices. A phone call never hurts and may resolve the issue to the O.P. liking.
Venice09 on 2011-10-23:
You said, "check with the retailer you made the purchase through. Many offer reasonably priced extended service guarantees."

I read that to mean the OP should buy one now. I think a person would remember if they already bought one.
CPolk on 2011-10-25:

Good Afternoon,

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
Robin on 2011-12-06:
2 weeks after the warranty expires the entire stove quits working. After reading all the recalls and problems they are having, I'm afraid to have this stove in my house!!! How can I trust that after its fixed it will be safe?
mary on 2012-05-31:
We purchased a Frigidaire glass top range 4 years ago exactly. The other night the oven caught on fire. I didn't take out the extended warranty but am going to contact Electrolux anyway. I have never had a major appliance last only 4 years! The more I read of these complaints, it leads me to believe there are some major defects with this product. Dangerous too.
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Very Poorly Made Appliances, Bad Warranties, Poor Customer Service
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AUGUSTA, GEORGIA -- We completely remodeled our home in 2006-2007 and purchased all matching Frigidaire kitchen and laundry appliances, all but one item came from Lowe's(our range hood was from Famous Tate's). To date, we have had repairs and breakdowns of every single product. Most seriously, our front-loading washer/dryer combo is an unbelievably poor appliance. The dryer, Model number LEQ1442ESO, catches clothing on the lint trap and ruins straps, ties, and tears clothes. It overheats regularly and leaves scorch marks on fabric or cuts off and doesn't dry at all. The case for the control panel at the top broke right after the warranty expired and has now detached completely from the machine and dangles by the wires. Most of the dryer cycles do not work and even before the control panel detached, all the lights blink and the machine beeps insanely and repeatedly whether the machine is drying or not. The only solution is to unplug the machine. We have had to have the machine serviced on multiple occasions for excessive lint build-up. The overheating is so serious, we check and clean the machine regularly and have pulled it away from the wall to prevent a fire hazard.

The matching Frigidaire washer is also a serious problem. Water damage from an interior leak has destroyed the barcode sticker so I am no longer able to read the model and serial numbers. Lowe's was not accommodating in helping us recover the model information. The washer filter gets clogged repeatedly and the drum retains water. The Drain/Rinse cycle does not work. The gasket leaked inside the door leading to a truly impressive display of rust on the washer door. The hinges are completely rusted and the bottom of the door, plus the door does not close by itself any longer and must be forced shut. The bottom panel beneath the door is completely rusted out. The first time I noticed the door sticking due to the rust, was when the plastic door handle snapped off in my hands under normal opening pressure. I now have to pry the door open with a screwdriver. As if this is not enough, the washer does not clean clothes properly and my whites never get white. Although I have yet to notice the mold problems mentioned by other consumers, I see the potential because the gasket does not drain properly and retains water between cycles--I always clean it out.

Frigidaire Stainless Dishwasher, Model FDB1500LFCO. Dishwasher has required multiple repairs. Spray arm becomes loose or dislodged and falls against the element, which then melts it requiring a replacement part. Filter is not effective and dirty water backs up inside the machine and leaks out the front. Dishwasher does not clean the dishes effectively even using premium products and rinse agent--glasses are regularly cloudy. (We do not have hard water). Most importantly, dishwasher chips and breaks plates\bowls and scratches cookware even when sparsely loaded. I have never owned a dishwasher that broke plates even occasionally and I currently have a 12 piece table setting that is more than 80% chipped. I will not purchase new plates while I still own this washer for fear of more expensive damage. Stainless cover shows excessive scratching...all I use is wipes or a soft sponge.

Frigidaire Side by Side Stainless Refrigerator Model Number FRS6LC8FS2. Plastic shelves chip, scratch, and crack under light cleaning. Fan motor is unbelievably loud and ice machine whines and grumbles. Door handles wiggle and will not hold flush to door even when adjusted. In-door water/ice dispensers are clouded and scratched after only 2 years of use. Stainless door panels show excessive wear after minimal use and light cleaning. Poor finish.

Frigidaire Ceramic-top Range Model FEFL796CA. Vented heat from inside stove has permanently discolored stainless control panel at top left. Vents at top of stove door do not prevent spilled fluid from entering sealed area between double glass fronts, resulting in unsightly drip marks we are unable to remove. Drawer slides on bottom oven drawer broken and non-functional. Both stainless and paint finishes are unacceptable--2 years of wear should not be enough to chip the paint and show scratches on the stainless areas.

I will estimate we spent $1800 on our refrigerator, $600 on our range, $300 on our dishwasher, and $700 on our washer/dryer combo. This is a grand total of approximately $3400 on Frigidaire appliances, none of which work properly or look aesthetically pleasing at the three year mark.

We are extremely disappointed and will NEVER purchase Frigidaire/Electrolux appliances ever again!

No satisfaction from the company, no help from Lowe's, only endless repairs and expensive parts. We estimate we've spent about an additional $500.00 on repairs and laundromat expenses so far. We are unable to replace our washer/dryer at this time and that is our most crucial complaint.

We've complained to the BBB and to various watchdog sites including this one. I will continue complaining. Appliances are not supposed to be disposable cheaply-made products. My last washer-dryer set (Maytag)lasted me 12 years and still worked and looked good enough to sell used when I was ready to upgrade. The retailer, Lowe's, should be ashamed of selling such a bad product. Electrolux should be lynched.

Anyone interested in starting a class action against Electrolux? How do we get started?
     
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Anonymous on 2009-10-14:
If your dryer is overheating, you need to check to make sure you have nothing obstructing your outgoing hose. The hot air is released through the accordion hose that goes outside your house from behind your dryer. Or that your heating element is not set to high.

I am curious as to why you never noticed rust forming on your washer? It takes a long time for metal to rust as bad as you claim yours is.
rheacreate on 2009-10-14:
The rust formed inside the paint finish and was not visible to the casual glance until the door started sticking. At that point, my husband examined the door and discovered the rust on the hinges (which are recessed) and when he took the bottom panel off, the entire interior of the panel is rusted. How often do you lay on your belly and look UP at the bottom of your washer door--especially if you have never had one rust out before in your entire life? Of course, this happened post-warranty, also.

As far as the dryer, we've had it serviced.....there is no obstruction and the outgoing hose is short and vents directly to an exterior wall. We don't use an accordion hose; it is a solid metal tube. The lint builds up inside the lint trap and can not be readily removed--even though we have a shopvac attachment to clean it out and do so regularly. Ours also blows lint out the door and underneath the machine into the space between the stacked units. Very unsafe design.
qualityappliance on 2009-10-14:
The problem with the dryer is without a doubt a venting problem and you could also have a bad front drum bearing, that's what is causing the marks.

The dishwasher could be a air gap problem, or one not installed.
rheacreate on 2009-10-15:
According to our repairman, there is no venting problem. He feels it is a problem with the computer brain or the element.

The dishwasher does have an airgap installed. I do not know what marks you are referring to.
steve on 2012-07-02:
Class actions only make a lot of money for the Lawyers and put a small strain on the manufacturers insurance company. There's got to be a better way.
Red on 2013-04-26:
I also have the same leak problem with my Model FDB1500LFCO dish washer. Water leaks out of the bottom left side of the unit and I'm not sure why. Also about a year ago the unit started to take about three days (joke) to go through a complete wash/dry cycle. No, joking aside, it would run and run forever and also make all kinds of squealing noises. This was in a normal wash mode so I tried various things as a possible remedy and found that in the eco wash mode the squealing went away (?) but it still ran an ungodly long time to complete a was/dry. First time I've ever had a unit give these type problems, but then again, this is the first time I've had a Frigidaire brand.
sales associate. on 2013-07-16:
Stay away from this protect line it is poor quality.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Paint is chipping off "Stainless Steel Appliance and Frigidaire Doesn't Care
Posted by on
Rating: 1/51
Spent a considerable amount of $ redoing our kitchen and made the mistake of choosing Frigidaire "Gallery" (as in more expensive) appliances. Stainless steel with black trim. After about two months of use, the black paint has started to chip off the front of the built in ceramic top range to reveal the white plastic underneath. Contacted the Canadian customer service no. listed in our manual and got a "customer service" person who could not speak English -- other than to repeat over and over again that there is no warranty on "cosmetic" problems with their appliances. Tried to speak to someone higher up but to no avail.

This was the first and obviously the last time I would EVER purchase anything made by Frigidaire/Electrolux. And I will do everything in my power to ensure that no one else I know makes that mistake either. So please, do yourself a favor and STAY AWAY from Frigidaire/Electrolux products.
     
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Sharla Mane on 2012-04-05:
Unfortunately, if it's beyond warranty, there's little recourse for you with the company. Try a little black fingernail polish to hide the blemishes and try to be more careful with your pots and pans.
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My New Frigidaire Range Is Disgusting!
Posted by on
Burners and oven!

I need a range that does not take an hour to come to temp in the oven. Or a 1/2 an hour to bring water or food or preserves to a boil! This demented range does! The booklet that came with the range says "start with hot water" to get it to boil! A waste of the most needed substance we have for our existence is water. I do not run a diner for the public but do need the damn thing to let me cook. Recently I had the dinner ready and all needed to complete the meal was to broil some garlic bread! Fat chance to not have to wait a long time.

Again the book (it eliminates common sense) it says heat the broiler for 5 minutes than broil item. I had to fry the bread in a cast iron skillet in order for the bread to be done and served with the meal.

Frigidaire has been a reliable company to get appliances. Now I am sick to have bought this relic that seems to think all house cooks are stupid and have hours to get a simple meal on the table.

I prepare biscuits (from scratch) and have to wait 1 hour to get the correct temp and then instead of the usual time of the baking it takes 10 to 15 more baking time to get them as wanted. 435 Degrees
     
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Slimster on 2011-05-31:
I am by no means an "appliance expert," but having to start with hot water for to get boiled water seems nuts ! I'll steer clear of this brand name for sure!
Chris Polk on 2011-06-06:
Thank you in advance for allowing Electrolux to assist you in this matter.

I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris.Polk@Electrolux.com
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Bad Customer Service... They Lie
Posted by on
AUGUSTA, GEORGIA -- OK. I made a mistake and put foil on the bottom of oven (element is hidden) and it melted...I read the manual and found where it said not to do it. So, my fault. Fine. I cleaned the oven as much as I could and by doing so, took the coating off the oven racks so now pizza sticks to them. So, I called customer care and they told me to coat them with oil and put in oven and season them. I did as they told me to and it caught fire. I called them back, and asked the same question, and was told to do the same. I then told them that is what I was told last time and my oven caught on fire. They then denied that they told me to do it and then said they had no record of my call. They will not have a repair center come out to clean my oven because it is not broken. Even though, I bought the 2 year extended warranty. I even gave them a case number for both calls. They deny it exist. I will never, EVER buy from them again. EVER! They won't even sell me new racks. And they should have a LARGE warning about using foil in the oven. I wish we could buy and have America back. And all this happened on the 4th of July, my entire family had to leave the house and go out in the heat until the house was clear from smoke.

I called back to have get a service call, and they would not even give me the phone #'s of the companies that service my area. They said my oven was not under warranty, even though I bought it in February 2010. And why would I have to call to make a service repair. Don't they do that?
     
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Venice09 on 2010-07-04:
Even if this was your fault, that is terrible customer service. But I have to say that I never heard of foil melting. Even if it was directly on the element, I'm having a hard time picturing melted foil. How hot was the temperature?

My grandfather used to throw potatoes wrapped in foil directly into a bonfire and the foil would just char, not melt. And if you put the foil on the bottom on the oven, how did it get on the racks? Maybe I'm just not getting this, but the least they should have done was sold you new racks. It sounds like they don't want to have anything to do with you, regardless of the warranty.
nsrmom on 2010-07-05:
I know. It's weird. It was just reg rewnolds wrap. I placed it on the bottom because I was cooking a pizza and wanted to catch the mess. Normally I would put it on the rack below the pizza but I had taken it out to clean. Never would have thought to not put foil directly on the bottom, but if you look in the manual, it does say it. Not bold and not obvious, but it does. It was just set at 350. Cooking a reg frozen pizza....that really was not the big deal. Yea, it pissed me off, but my fault. What made me mad was when I called and asked what to do about my racks. When I cleaned then with soap and water the pizza stuck to it. So, I cleaned of the coating. I called and she said to season it the way you would a cast iron skillet. So, I did. I greased the heck out of it, but it in oven and turned it on 200 and POOF, FIRE, in my OVEN....Smoke all over house. 4th of July....was not a good day! Very upset with them.
nsrmom on 2010-07-05:
Ohhh, I did send them this review...and I got an answer by email pretty freaking fast. Even on the 4th. Still does not say they were wrong in telling me to light my oven on fire but they said they were sorry....Sorry does not fix my 5 month old oven!!!!! And I will be forwarding this to them as well.
Venice09 on 2010-07-05:
It really is weird. It wouldn't occur to me not to put foil on the bottom either, but I have a gas stove and don't know if that makes a difference. Not everyone has the owners manual. If an appliance is bought second hand or passed down, sometimes there is no manual. That information should be printed somewhere inside the oven because I don't think most people would know not to put foil on the bottom. And 350 is not very hot.

What happened with the racks is also strange. I realize oil can ignite, but not such a small amount and at only 200 degrees. Maybe something else caused the fire, but I can't imagine what.

I'm sorry this happened to you and especially on a holiday, but I have definitely learned something from your experience. I will never again put foil on the bottom of my oven, just in case.

I think Frigidaire should do whatever it takes to fix your stove since it is under warranty. Even if you made a mistake with the foil, they compounded that by giving you bad advice, not once but twice!
nsrmom on 2010-07-06:
Thank you so much for your kind feedback. The first time I did the racks I thought I used to much grease. So the next time I used very little and kept the temp low and watched. It smoked very fast and suddenly, poof. It was all so fast. I don't get it. There is no element so the
Grease did not fall on direct hot element? But, a repair center called me today to make apt. And I have been overwhelmed with emails from them. I am waiting till tomorrow when I can call while all supervisors are in the office. You really don't want to talk to me when I'm upset and I'm in the right. The oven catching fire twice and all the damage to food and racks is bad but what makes me so upset is I bought THIS oven because of the hidden element and self clean and smooth top. Before with kids my oven was always so dirty. And now its not even 6
Months old and it's burnt and scorched. I hope they do fix it or replace it. Thanks again.
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Strange Venting Issue
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We've had the Frigidaire 4000 Series dishwasher since Aug. '08. We noticed water dripping into the basement below the kitchen. We've checked every pipe and drain and can only find water in one location - below the dishwasher.

We've had two repair people out. The first was stumped. The second explained he had seen the problem with this model before. Instead of venting the steam out the front it vents it directly underneath the counter inside the cabinet. Which then runs down the cabinet sides and collects under the unit.

It smells underneath - and mold is growing on the wall under the sink next to the dishwasher. It's hard to tell how much damage has actually be done.

He says there is nothing he can do about it. Has anyone else run into this and is there a way to solve the problem?

-----------------------------

We're had 3 repairmen out. A report was issued by at least one to Frigidaire. I had the CSR (who almost speaks English) read it to me. After discussing the problem, which apparently has no cure other than replace this unit with one unit that vents properly into the room, the tech ended his report with "job complete". I TRIED to explain to the CSR that "job complete" doesn't mean it was fixed, his "job complete" at the end of the report means he had done all he could, diagnosed the problem, documented the problem, and he was done. Send me the check.

I couldn't get through at all. I asked if I could speak with someone who spoke English as a first language and was not transferred to someone in the USA. Currently the issue is still open. They claim to be contacting the repair company but this is the second day they put me though the same runaround.

I'm to the point where instead of just asking them to replace the unit I'm ready to consider a small claims case for the floor damage and the mold problems they've created in addition to the defectively designed dishwasher. This company is frustrating! Why can't they hire people who understand English? Why did they come up with this nutty product design!
     
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Repeated problems with eoc/clock
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WENONAH, NEW JERSEY -- I have had the eoc/clock replaced three times on my range because of various problems. When this part malfunctions anything can happen.

At first it would beep for no reason or display error codes. At times it would get to hot. The oven would turn off in the middle of baking. The lock mechanism would run for no reason locking the oven. The worst was when it started to turn itself on.

I bought the range in 2001. I had it repaired in 2002, 2003, and 2004. For the repair in 2004 they used a different eoc/clock. I was told I wouldn't have this problem again.

Now its three and a half years later and its happened again. Last week my dinner burned in only ten minutes. Then it started making weird clicking noises. A couple of days later it turned itself off. The day after that I was pre-heating it when the locking mechanism began to run. I unplugged it and plugged it back in after a couple of minutes. It started running again. I tried to open the oven and to my surprise it opened. But now I can't shut the door because the lock is stuck out and it won't reset itself.

My oven is useless and I refuse to ever trust this oven again.

Frigidair/ Electrolux was very kind in the past, replacing the part free of charge but this time I haven't gotten a response. It doesn't matter because I am shopping for a new range and it won't be a Frigidair.

I have read other cases on the internet of ovens with similar problems. Anyone experiencing any unusual with their oven should keep it unplugged when not in use. It is an accident waiting to happen.
     
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Customer Service
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TAMARAC, FLORIDA -- I purchased this range in May, 2007; used the oven 2 times on the second use the range went berserk; overheated, causing foil that was covering a roast to melt and adhere to the bottom of the range, ruining my dinner and causing me to flip the breaker for fear of fire. What's worse is Frigidaire's customer service is located somewhere in Manila and India. Could not get anyone to understand. Then the repair person; who showed up without one tool; didn't even know how to operate the stove.

I went through Christmas and New Years' without cooking. Buyer beware. If I had it to do all over again, NO MORE FRIGIDAIRE PRODUCTS. Very slow on warranty repairs. Customer service is appalling!
     
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Anonymous on 2008-01-19:
That is unacceptable in my opinion.I feel some compensation is in order.To send out a technician that doesn't know how to operate the unit he is going out to service is mind bottling(a little "Blades of Glory" humor).
qualityappliance on 2008-01-19:
Sounds like your typical A&E tech to me.
Benjamin Frankenstein on 2008-09-25:
I AGREE!

I have been dealing with a repair to my window AC unit and have been on the phone now for over an hour and a half! Time spent both on hold and being redirected to THREE different numbers. Ridiculous!

The service facility I brought the unit to has been unresponsive and has had the unit for almost two months. Now that I'm dealing with them I can see why!

I'll NEVER buy another Frigidair product.
NOT on 2013-09-11:
how does foil melt to the bottom of the range, did you have foil at the bottom of the range???
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Never Ever Buy FRIGIDAIRE !!!
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LEWISBURG, TENNESSEE -- We purchased a Frigidaire dishwasher and convection range on 08/23/2006. After only 6 mos. the dishwasher quit. The electronics system had to be replaced. That took 2 weeks to get resolved. Now for the BIGGIE

At approximately 8:30 PM on Aug 29th 2007, we heard what sounded like a small explosion in the kitchen. It sounded like the entire kitchen had caved in. We went in to see that the outer glass door on our range had blown out, sending glass frying into the entire kitchen area. There was no reason for this to occur. It had not been used at all that day. If anyone had been standing in the area, they could have been seriously injured. The glass on the floor was actually popping like popcorn. Glass continued to fly out until 11:00 PM. Still flying out the next morning also. I have contacted the company. After being on hold approx. 12 minutes, I explained the situation and was told they would have to call me back concerning this matter.

We have managed to clean up most of it but there is still glass hanging in the door which continues to fall out if we walk next to it. I am very concerned that this could happen to someone else having small children, and I felt it necessary to report this incident.

UPDATE: 8/30/07 -I had to call them back. Basically, I had no luck. But I did call the local repairman to get his opinion as to what could have caused this to happen. Still waiting in Tn. and glass is still shooting out of the door across the kitchen. Have cleaned entire floor 4 times so far today. I refuse to do ANYTHING until the repairman see it.

Frigidaire Range Glass Explosion 1
     
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Anonymous on 2007-08-30:
Glass was flying out?
was the covection fan on while the glass was shooting out?


I've heard of glass doors shattering,but not flying out,that's crazy.

Is this still covered under a warranty?
moneybags on 2007-08-30:
This really needs to be reported to the Consumer Product Safety Commission! NOW!
twinjj on 2007-08-31:
Warranty expired on aug 23. Yes I have reported it to product safety commission. It had not even been on at all the entire day. It is still spitting glass, in fact up to 8 feet away.
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December 4, 2011
Posted by on
NEW YORK -- I Don't recommend Frigidaire Gas range. Although I like the stove itself, The rust began to appear within six months. It started out as a small spot on the front of the door. The spot has grown and is turning to rust. It looks like it is coming from the inside. Clearly it is a defect in the material. Has nothing to do with the humidity in the house or how it was cleaned. Trust me on this. Thing is what can I do to stop it from growing?
     
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Venice09 on 2011-12-05:
Have you contacted the company to see what they suggest?
At Your Service on 2011-12-05:
Rust will and can only occur when metal, air and moisture come in contact with one another. That's a given. Somehow the air and moisture are able to connect with the metal underneath any primer. This can be, but not limited to, being scratched.

You haven't indicated how old the range is. If it is newer, it is worth a call to either the manufacturer or retailer you purchased it through. Please keep us informed if things are not work out for you.
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