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50 Reviews & Complaints


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Refrigerater-water filter leaking badly
Posted by Virgy on 06/22/2010
THE PROBLEM IS WITH THE FILTER TO THE WATER AND ICE CUBES. When using the water from the on door mount (after 2 months with a new filter) it leaks inside the frig. It got so bad it flooded my whole inside with water. I'm a widow and don't use that much water. I have a friend with the same model and they had to replace the filter after 6 weeks-they use a lot of water. I'm out of warranty and so are they. My son turned down the flow of water to reduce pressure but it still leaks.

     
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Posted by Helpful on 2010-06-25:
Have you tried replacing the filter with a newer one? You suggest the filter is the culprit and replacing it, therefore, would hopefully solve the issue.

Best of luck and let us know how it goes.
Posted by PAADAMS on 2011-08-04:
You can replace the filter with a new one only to have the same thing happen in 90 - 110 days. I've replaced my filter 7 times in the last 2 years. Previously, from 2006 - 2009 the filters worked perfectly. There has been a change in the filters.
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Frigidaire/junk
Posted by Ajani4 on 08/20/2005
HIGH POINT, NORTH CAROLINA -- I have a washer and dryer that I purchased from Frigidaire last year. From day one I a have had issues with the dryer not completely drying my clothes. I have called, I have had someone come out and was told that nothing is wrong with the dryer. One night after drying the same
load of clothes six times, I have finally decided that no matter what they, this machine is a piece of garbage. Do you know how
high my electric bill has gone up since I purchased this equipment ? I would like someone to contact me and explain why I am having
these issues. You cannot possibly expect me to believe that it is normal for it to take six cycles to dry an average load of clothes.

I would also like to share with you the experience that I had with their Customer Service department over the last two days. On Tuesday 8/9, I called in to the toll free # and spoke with a young lady by the name of Shaniquia. I explained my situation to her and she trasferred me to someone by the name of Christina. Christina told me to have someone to come over and give me a diagnostic of my machine. She also gave me the names and number of two service agents to contact. I assumed that since this had been an ongoing problem that Frigidaire would pay for this. When I called the agent, I was at that time informed of how much a service call would be and that he would be expecting payment from me at the time of service. On Wednesday, I called your toll free number again and as luck would have it, Shaniquia picked up the phone. Obviously she did not remember me. After explaining the situation to her again, she explained to me that my appliance was no longer under warranty that your company was no longer responsible for service calls. I told her that I understood that, but I would like to speak with someone to express my displeasure in this situation. She then went on to tell me that there was no else that I could speak with. I asked was there a Consumer Affairs department. She said no. I asked was there a corporate office. She said no. I asked was there a supervisor. She said that would be her. I asked if I could speak with her supervisor.
She said that they were not available. I asked if she could put me throught to the person (Christina) who I spoke with on yesterday. She said that she did not know who that was as the number that she transferred me to was not in the same office. My question to her was: if she was able to transfer me to that number, why was she telling me that there was no one else that I could speak with? I told her that I found it extremely hard to believe that a company of this stature would not have anyone else that I could speak to other that on the Customer Service level. This is the same company that in it's greating says "welcome to Frigidaire, the world's largest supplier of home aoppliances". I thanked her for her time and we ended the call. I immediately called back and spoke with Kelly who was of all things A SUPERVISOR that Shaniquia told me did not exist!! I explained to Kelly that I really did not feel like going through this entire explanantin again. That I only wanted another contact number or address that I could call and speak with someone about this situation. Before Ms. Jones put herself in a position to discredit herself like Ms. Shaniquia did, I told her that if she was unable to supply this information to please tell me and I would get it off of the internet or through the Better Business Bureau. She gave me the following address:
Electrlux Major Applainces
Customer Care Center
PO Box 212378
Agusta, Georgia 30917


If this is not the correct address, I will soon find out because as soon as I send this letter, I will start researching your coimpany information.


I havehad this appliance for over a year...and true- my warranty has expired. However, I have had two service agents come out and tell me that there is nothing wrong with the appliance. I have contacted the technical department numerous times and have been given troubleshooting tips in order to make sure that my settings were correct. None of these things have been helpful. I have received several extended warranty offers through the mail, and if I were satidfied with this product, maybe I would have taken advantage of those offers. But why would I purchase an extended warranty when I can't even get my appliance fixed through the original warranty? This appliance has NEVER worked properly. I don't know if Technical Support has a record of my calls, but the two service visits are recorded. I have resorted to finally taking my clothes to the laundrymat to dry. Now guess what?? The washer no longer works. I am so dissappointed in thiscompany and their customer service department. And Shaniquia should go back and be retrained on Customer Service procedures.

     
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Posted by cubmom04 on 2005-11-22:
I have had the same kind of trouble with Frigidaire's "customer service" department. I recommend going to this website: http://www.repairclinic.com/
They have an 800 number to help you troubleshoot the problem with the appliance, and you can purchase the repair manuals and fix the problem yourself by purchasing replacement parts through their site (a far cheaper option than hiring repairmen). I wish I knew about this company 4 years ago, before I started sinking a lot of money into washing machine repairs.

As for Frigidaire, they flat out do not care about their customers. I will never purchase another Frigidaire product, and I make sure I tell every person I know how awful their products are and to avoid them at all costs.
Posted by LindseyGrace on 2005-12-21:
I have a Frigidaire dishwasher that I have had problems with since day one also. It does not clean and the top rack continually falls off the track. But the worse part of the whole situation is the so called customer service department. I could go on and on here (and I think I will post my own situation also) but I just had to tell you that you are not the only one. The amount of time that you get put on hold is ridiculous. Then when you get to talk to someone, all they do is take notes and tell you they can't do anthing. They can't transfer you. They told me the refund department does not take calls. Give me a break! Then here we all are with appliances that we've paid good money for that have never worked and we're stuck with them. Not to mention having to deal with people that really don't care if you are satisfied with their product. The kicker is when they ask you at the end of your conversation, "Is there anything else I can help you with today?" Give me a break. I've turned my issue over to the BBB but I found out that several locations are not memebers of the BBB and the two locations I checked out had unsatisfactory ratings due to unresolved issues. I'm wondering if the only way to get through to these companies is to ask someone in television to get involved.
Posted by Rob8731 on 2006-05-07:
I had the same problem with Customer Service. They are located in New Delhi, INDIA, and work off of a script. There is no way for the agents to make any decisions if your complaint doesn't fit the script. I answered the "on line" survey after speaking (yelling) with customer service and I did get a call from Mr. Carl Fabian in Augusta GA. He promised me reimbursement for my replacement parts. Haven't rec'd anything yet, but I'm still pessimistically awaiting my refund. I still won't purchase another Frigidaire EVER! I'm smart enough to know when I've learned my lesson. WHAT A SHAME!!!Frigidaire used to be a top notch company.
Posted by JetsChris on 2011-02-04:
I feel your pain! Frigidaire/Electrolux is a TERRIBLE company! I have had similar problems and will never again buy one of their products! I am going to attempt to get the word out on the internet to others to NOT invest their hard earned money into Electrolux/Frigidaire products!
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No Response
Posted by G.sutton99 on 02/20/2014
TORONTO -- I recently purchased a gas range from Lowes. When it was first hooked up the one burner wouldn't light.A week later two more wouldn't light.Contacted Lowes and they are great. Going to replace it. Emailed Frigidaire and told them the problems, no response! A week later we called them. They were rude and didn't care!Told to deal with service dept. Will not ever buy their junk again and told them that!
     
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Posted by Chris Polk on 2014-03-06:
Hello G.sutton99,


On behalf of Frigidaire, please except our humble apologizes on your recent frustrating experience.
We never wish such inconveniences upon our consumers and want to research this more. If you will, kindly contact our partners at Canada.Assistance(at)Electrolux.com with your full name, model #/serial #, and complete contact information. We look forward to better assisting you and restoring your confidence in our brand very soon.


Best regards,


Chris
Online Outreach Representative
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Flimsy Shelves in Refrigerator
Posted by Mako.blaisus on 02/13/2014
The bottom shelf broke within two months of buying the unit so the crisper drawers stopped slidding. In the last four years every shelf in the freezer and refrigerator have bent and broken under normal use, a couple gallons of milk and a bag of apples type of weight.

     
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Horrifying
Posted by Angie_regis on 01/20/2014
KEMAH, TEXAS -- Last night I was standing in my kitchen making dinner preparations. My back was to the Frigidaire side by side refrigerator model FFHS2622MB3. I heard a strange sound and said out loud what is that noise? Then I smelled a burning smell like an electrical fire. I thought someone was outside doing something associated with the noise and smell. The refrigerator is by the back door and when I reached to open the back door I saw smoke boiling out the back of the refrigerator! I called for help, unplugged the appliance, and put the fire out by blowing on it. My husband then saw water dripping on electrical components in the back of the refrigerator. The water line is not connected since my cabinets were recently replaced and the refrigerator is new I have not had time to drill the holes to run the water lines. When I called Frigidaire they told me the product was manufactured Jan. 15, 2013, today is Jan. 20, 2014 and the product is no longer under warranty so they did nothing. I am just thankful that I was standing next to the appliance when it caught fire and not sound asleep with a house full of people! No help from Frigidaire!

I had a technician come to my home. He found a faulty relay capacitor and replaced it. The technician said this model was originally built with this obsolete relay capacitor (Frigidaire was aware of this) and after many problems started building the units with the updated version of this relay. I spoke to Frigidaire concerning this matter and all they had to say was sorry for the inconvenience. They re-checked their records and found no evidence of the faulty obsolete relay capacitor. This is seriously dangerous and I would warn anyone who owns one of these units to make certain they have the correct relay installed in their refrigerator!
     
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Posted by jktshff1 on 2014-01-22:
Seems more like an installation problem than a manufacturer's.
Posted by Chris Polk on 2014-01-23:
Hello angie_regis,


We certainly apologize for the concerns you have recently experienced with your refrigerator appliance. We never wish such inconveniences upon our consumers and want to research this more. Please contact us at SocialCare@Frigidaire.com with your name in the subject line and all contact/product information in your email body. Also include the service company’s name that is repairing your refrigerator so we may contact them to ensure we review all of your information.


We look forward to better assisting you and restoring your confidence in our brand very soon.



Chris Polk
Online Outreach Representative
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A Very Disappointing Manufacturer Lacking in Quality and Dependability
Posted by Stittumg on 01/14/2014
FLORRISANT, MISSOURI -- I shan't be long. Probably I should just reserve my comment and contain it to myself, but a revelation couldn't be read or known. I have had a major and consistent problem with the oven in my residence. In December of 2012 the oven was installed and within month had to be repaired, as the result of a faulty thermostat. Several months later, the problem surfaces again. This time an additional part was connected to the oven (note this part was never with the oven initially). Long story shorten, the repairman has been to my residence four (4) times for the same problem. My first encounter with a Frigidaire representative telephonic enlighten me to the fact that the serviceman sent by the company from which the oven came wasn't an authorized repairman. Strange, I purchased the oven from a company (middle man) and not from Frigidaire. I incurred cost for the repair the third time. This last and fourth time brought the same problem. (note the problem, when you want to self clean the oven or attempt to bake or broil, the thermostat malfunctions). I learned of a 'service flash kit' being issued on this particular oven. So my questions were. Should this range be recalled or are faulty parts being manufactured? Giving into consideration, the company only guarantees the oven for one (1) year has caused me to really consider any additional purchases of products by the manufacturer. I initiated a second telephonic audience with a Frigidaire representative Some 'hopefulness' was generated from that audience. The representative was very apologetic. I had a thought, maybe she felt my concerns. Now parts were order and to be shipped and I would be made whole. The parts never materialized at my door, and at this writing still haven't. A contact with the oven's seller revealed a redirection to the manufacturer, as the parts come from them (note, the repair company also indicated this too). Now when contacted the manufacturer redirects to the repair company. Sounds like the run around. Now with authorization and control numbers, I learn of a backlog for my particular parts, further those parts won't be available or shipped until January 30, 2014. So here I am. Can't prepare any form of a Christmas or New Year's dinner nor can my family and immediate relatives celebrate Kawnzaa which we have for the past twenty years. Be it as it may, I spent over a thousand dollars in catering to ensure that our family tradition would happen. There are only so many limited meals one can prepare without the utilization of an oven if you're not into simplicity. One mainly, you can't bake nor broil. From December 18, 2013 through January 31, 2014 will be forty-four (44) days with limited practices with my oven. I can't understand how and why I have to wait for parts from a multi million dollar company. Could it be me acknowledging lodging a complaint with the BBB and FTC (Federal Trade Commission)? Maybe, maybe not. Secondly are parts manufactured in the USA or are my necessities the result of outsourcing. In closing, I thought you needed to hear from a quite storm.
     
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Posted by XpressUrself on 2014-01-16:
Have you called and asked for a supervisor?
Posted by Chris Polk on 2014-01-23:
Hello stittumg,

We certainly apologize for the concerns you have recently experienced with your cooking appliance. We never wish such inconveniences upon our consumers and want to research this more. Please contact us at SocialCare@Frigidaire.com with your name in the subject line and all contact/product information in your email body. Also include the service company’s name that is repairing your oven so we may contact them to ensure we review all of your information.


We look forward to better assisting you and restoring your confidence in our brand very soon.


Chris Polk
Online Outreach Representative
Posted by stittumg on 2014-01-26:
So once again, I'm suppose to contact Frigidaire and give an associate all of the pertinent information regarding my oven and who's repairing it. This is my point. Why should I have to do your job? My name is within your computer system. Your company generated an authorization number. I don't need anymore apologies. I need a company to do their job and stop cause for further complaints. Just as and when you research your computer system. You will learn my name, the problems, how many times I've called, what supervisor I encountered and learn that nothing has been resolved in the fast approaching forty-four day period without the use of my oven. I SHOULD NOT HAVE TO TELL YOU HOW TO DO YOUR JOB OR WHEN TO DO YOU JOB! Until such time, this company's report card can only deserve the F(ailure)
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Frigidaire Refrigerator
Posted by THADEOUSMCKOY on 12/26/2013
We purchased a Frigidaire, refrigerator in 11- 2009. Recently the freezer temp does not fall below 25 degrees.This happened days before Christmas and we lost hundred of dollars in meats, frozen foods etc.As a consumer I am very dissatisfied and frustrated. The fridge is 4 years old, my last one lasted over 25 years. We paid $600 for the fridge, its junk, the compressor failed. I had gotten 2 quotes from qualified techs.I am spreading the word to consumer products and all my fellow employees, friends, family, etc not to purchase Frigidaire products. I may even set up a blog and network everyone.We are so fed up and frustrated and now we are forced to purchase another fridge and certainly not Frigidaire on one paycheck, my wife is laid off.
     
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Posted by Chris Polk on 2014-01-03:
Good Morning THADEOUSMCKOY,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.


I would like to research your appliance and account to determine if there is any more I can do to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to SocialCare@Frigidaire.com.


Thank you in advance for your patience and willingness to provide us with this necessary information.


Best regards,


Chris Polk
Online Outreach Representative
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Design Flaw Repairs Cost More Than Original Purchase Price
Posted by Ragtimegal60 on 11/30/2013
ATLANTA, GEORGIA -- In 2008, I purchased a brand new Frigidaire Side by side refrigerator model # FRS3R4EW4. Since then I have had to hire a repair technician 3 times at the cost of $249.00 each time. I have had to throw out hundreds of dollars worth of spoiled food, mop up water and try to restore damages to my hardwood floors. For what I've lost, I could have purchased another new refrigerator.

There is a design flaw with part # AP3837323. This is the start-run relay, aka "compressor kick starter". Looking at several websites, you will see that this is the first and foremost complaint about this refirgerator series. Please don't waste your time trying to call the customer service 800 number. What a joke! They only try to sell you something and record your phone number to sell to telemarketer lists. They also don't speak English and know nothing about appliances or repair issues. Also, be prepared to wait on the phone a long, long time as you hear, "Your call is important to us" repeated many times. This product is sold under several popular appliance names such as, Whirlpool, Kenmore, and a few more.

Also before you buy a frig, make sure it's manufactured in the USA. These are mass produced in Mexico. If you buy one, be prepared to listen to a huge array of vibrating, rattling and obnoxious sounds coming from the back of the frig. Also it would be prudent to buy at least 3 $60.00 relay parts as you will soon need to replace them. PLEASE DON"T BUY THIS PRODUCT!

     
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Faulty Product, No Customer Care
Posted by Newart on 11/10/2013
MISSISSAUGA -- We are very disappointed with how our situation was dealt with. We had purchased the Frigidaire professional line (fridge, stove and dishwasher). Spending a little more for the better line we were made to feel we were buying quality.

Our fridge shelves that weren't lined with the rubber cracked within the first 6 months and subsequently completely broke within a year. Then last month just prior to our thanksgiving(Canadian) our fridge completely stopped working. We ended up losing over $250 dollars worth of food! Then the kicker was that no one could see us for 1 WEEK! We had to go out and purchase a small fridge to get us by for the next week $150. When the service man came to fix the problem it ended up being a loose wire behind a panel in the freezer. We were also informed that this made the fridge work hard for the last few years...translation raising our energy costs. This cost us $100.

When we went to notify customer service of our experience they could not of cared less. It was just a rude "nothing we can do...it's off warranty". This makes us wonder why even have this service. When my husband asked to speak to someone else she replied "no one will speak to you about this matter". Wow! We called head office to let them know of how their customers are being handled and no one has even bothered to call us back. Both my husband and I are in marketing and advertising and know what just one dissatisfied customer can mean to a company.

Obviously this is a company that is willing to take that gamble. In the future I will better research how companies take care of their customers....with social media being such a part of our every day you think a company would take an opportunity to make a customer happy....instead we will certainly let our circle of 300+ people to stay away from this line. Definite fail on your part Frigidaire...could of just apologized or sent us a little product like a shelf with liner and kept a customer that spent $6000 on your products happy.
     
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Posted by Chris Polk on 2013-12-04:
Hello newart,

On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to regain your confidence. If you will, kindly contact our partners at Consumer.Canada(at)Electrolux.com with your full name, model #/serial #, and complete contact information. We will make every effort to determine if there is any way we can expedite this matter for you.

Best regards ,

Chris
Online Outreach Representative
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Frigidaire Smooth Black Finish Holding Up
Posted by Shegardens on 10/26/2013
I purchased Frigidaire Gallery appliances in March 2013- fridge and stove are smooth finish. The finish is not exhibiting any of the issues that are described with the Whirlpool products. I found this site when searching for tips on cleaning the smooth black finish. SMUDGES and FINGER PRINTS constantly and highly visible. Light use and no children and I'm not keeping up! Minor complaint in comparison; I feel for you guys.
     
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