HIGH POINT, NORTH CAROLINA -- I have a washer and dryer that I purchased from Frigidaire last year. From day one I a have had issues with the dryer not completely drying my clothes. I have called, I have had someone come out and was told that nothing is wrong with the dryer. One night after drying the same
load of clothes six times, I have finally decided that no matter what they, this machine is a piece of garbage. Do you know how
high my electric bill has gone up since I purchased this equipment ? I would like someone to contact me and explain why I am having
these issues. You cannot possibly expect me to believe that it is normal for it to take six cycles to dry an average load of clothes.
I would also like to share with you the experience that I had with their Customer Service department over the last two days. On Tuesday 8/9, I called in to the toll free # and spoke with a young lady by the name of Shaniquia. I explained my situation to her and she trasferred me to someone by the name of Christina. Christina told me to have someone to come over and give me a diagnostic of my machine. She also gave me the names and number of two service agents to contact. I assumed that since this had been an ongoing problem that Frigidaire would pay for this. When I called the agent, I was at that time informed of how much a service call would be and that he would be expecting payment from me at the time of service. On Wednesday, I called your toll free number again and as luck would have it, Shaniquia picked up the phone. Obviously she did not remember me. After explaining the situation to her again, she explained to me that my appliance was no longer under warranty that your company was no longer responsible for service calls. I told her that I understood that, but I would like to speak with someone to express my displeasure in this situation. She then went on to tell me that there was no else that I could speak with. I asked was there a Consumer Affairs department. She said no. I asked was there a corporate office. She said no. I asked was there a supervisor. She said that would be her. I asked if I could speak with her supervisor.
She said that they were not available. I asked if she could put me thought to the person (Christina) who I spoke with on yesterday. She said that she did not know who that was as the number that she transferred me to was not in the same office. My question to her was: if she was able to transfer me to that number, why was she telling me that there was no one else that I could speak with? I told her that I found it extremely hard to believe that a company of this stature would not have anyone else that I could speak to other that on the Customer Service level. This is the same company that in its greating says "welcome to Frigidaire, the world's largest supplier of home aoppliances". I thanked her for her time and we ended the call. I immediately called back and spoke with Kelly who was of all things A SUPERVISOR that Shaniquia told me did not exist!! I explained to Kelly that I really did not feel like going through this entire explanantin again. That I only wanted another contact number or address that I could call and speak with someone about this situation. Before Ms. Jones put herself in a position to discredit herself like Ms. Shaniquia did, I told her that if she was unable to supply this information to please tell me and I would get it off of the internet or through the Better Business Bureau. She gave me the following address:
Electrlux Major Applainces
Customer Care Center
PO Box 212378
Agusta, Georgia 30917
If this is not the correct address, I will soon find out because as soon as I send this letter, I will start researching your coimpany information.
I havehad this appliance for over a year...and true- my warranty has expired. However, I have had two service agents come out and tell me that there is nothing wrong with the appliance. I have contacted the technical department numerous times and have been given troubleshooting tips in order to make sure that my settings were correct. None of these things have been helpful. I have received several extended warranty offers through the mail, and if I were satidfied with this product, maybe I would have taken advantage of those offers. But why would I purchase an extended warranty when I can't even get my appliance fixed through the original warranty? This appliance has NEVER worked properly. I don't know if Technical Support has a record of my calls, but the two service visits are recorded. I have resorted to finally taking my clothes to the laundrymat to dry. Now guess what?? The washer no longer works. I am so disappointed in thiscompany and their customer service department. And Shaniquia should go back and be retrained on Customer Service procedures.