Frigidaire - Page 3

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1.3 out of 5, based on 30 ratings and
58 reviews & complaints.


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Don't Buy Frigidaire Products!
Posted by on
Rating: 1/51
I purchased a Professional Series refrigerator whose compressor quit after 5.5 years. This company DOES NOT STAND BEHIND ITS PRODUCTS! They offered me nothing for buying a flawed product that they say has an extended life but quit after barely 6 years.

They could have salvaged a customer for a couple of hundred dollars by sending a serviceman to install a new compressor but they dug their heels in and made a very poor business choice instead.
     
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Do Not Purchase Any Frigidaire/Electrolux Products
Posted by on
Rating: 1/51
GREENUP, KENTUCKY -- We purchased a Frigidaire/Electrolux commercial upright freezer in 2011 at a cost of $2100.00. The first one, yes first one, was leaking cold air around the top of the unit. The service repair came to our house and looked under the gasket around the door. The screws in the door facing had been tightened down so tightly that it cracked the plastic lining. Well we had to order another freezer and when it arrived we transferred all our food to this unit, and after several days noticed ice on the inside of the freezer, it looked like a large frozen water fall. We called the Frigidaire/Electrolux company and they called a local refrigerator service and they would not come here because that stated, the Frigidaire/Electrolux would not reimburse for their service. Well it is December 2012 and we have yet to get our freezer serviced. Our packages of food adhere to the back of the freezer where the ice is located and it is almost impossible to retrieve these without tearing open packages.
So I am letting all my Facebook friends and all my e-mail contacts know what poor appliances this company is selling to the public.
DO NOT PURCHASE ANYTHING MADE BY THIS COMPANY.
     
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Gas Cook Top Metal Grates Corroded and Rusted After Only 4 Months
Posted by on
Rating: 1/51
LYME, CONNECTICUT -- I replaced the metal grates on my 36" stainless steel cook top Oct 2011 after they became pitted and rusted after only 4 months. They looked like they'd been splashed with acid and left out in the rain. Now 12 month's later the new ones are starting to corrode. I guess that's progress. Frigidaire customer service said there's nothing they can do except sell me another set because "this is normal wear" but I suspect there's something wrong with the quality of the metal or the protective coating. Their only advice is to clean with soap and water (which we do) and don't bang the pots and pans around (which we don't). Also, the painted symbols by the control knobs are wearing off, even though we only clean with damp wipes designed for SS. Beware.
     
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Frigidaire Top Mount Refrigerator Freezer 21 cu. ft.
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- Very unfortunate experience with Electrolux Canada Corp / Frigidaire US in Augusta, Georgia on a Model No. GLHT214TJK0, Serial No. 4A83804334, 21 cu ft. top freezer Manuf. Date: 09-08 produced in Mexico. On June 20, 2012 P.M. all cooling capacity fails. All freezer and refrigerator contents that could not be placed in another operating unit spoiled. Upon inspection service indicates all freon coolant has leaked from the compressor - further evidenced by the green discoloration on rear of unit.

Unit was never abused, coils frequently cleaned, residential only use with median cooling setting. Calls to Frigidaire US phone 800-374-4432 today 6/29/2012 Technical support merely confirms out of warranty (of which I am aware); transfer to Specialist Consumer Service indicates: sorry, out of warranty, can't help you. I asked what the life expectancy of their units is - answer: they do not have one. How less than 4 years product service life can be considered 'typical' for such a product is beyond reason. And they would not offer to compensate even say $100.00 for purchase of a new Frigidaire microwave, etc. So my experience says stay away.

I am thankful I did not spend extra for a three year warranty; it would also have been out of warranty from that added expense as well. And I can only question whether the quality of other Electrolux brands may also have deteriorated. Thus, I have replaced the failed sub-standard inferior product with a better quality made by a competitor - and I will continue to use other brands. From my experience, I cannot recommend Electrolux /Frigidaire.
     
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Frigidaire French Door
Posted by on
GEORGIA -- What a piece of sh-t we have had 1 Electrolux french door fridge and 2 frigidare french door fridges have had them repaired under warranty all more than 3 times each and am now on my fourth fridge and am going to a different manufacturer the nice makers on these units break down faster than the deliverly guys can get fridges in the front door how does a company so big get away with selling such crap and then not even respond to letters written to them on what faulty items they have. Wso my response to anyone that would like to read is return your unit and go get a Samsung french door unit it may cost a bit more but you will be much happier in the long run no break downs better service better warrantys and way better ice!!!!!!!!!!!!!!!!!!!
     
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Please Don't buy a Frigidaire product...ever!
Posted by on
After remodeling my kitchen, I purchased a Frigidaire Gallery refrigerator, dishwasher, mircowave and stove. Within the first 12 months the dishwasher motor broke and had to be replaced. The brackets to the under the cabinet microwave stripped when we were installing it. Luckily we caught it before it came crashing to the floor. Now only 16 months after the purchase date, the refrigerator is broken. The ice maker no longer works and the freezer is as warm as the 4th of July! So 3 out of 4 appliances are "lemons". My advice is to stay away from this product. Stay far, far away!
     
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Frigidaire does not honor dehumidifier warranties
Posted by on
I just came across a review elsewhere, in which the consumer has a 6-month old dehumidifier that stopped working. He contacted Frigidaire about service within his 5-year warranty, and here is their reply:

"I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which 'Frigidaire will repair or replace any part in the Sealed Refrigeration System....,' so why should I have to pay 40 percent?"

Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced.

Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier the warranty will start over again from day one."

I wrote them again, requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist."

Flabbergasted, I looked elsewhere on the internet and found similar complaints. It's always a good idea to research appliances before purchase, but if the warranty is virtually useless, it is even more so.
     
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Does Anyone Stand Behind Their Work Any More?
Posted by on
This refrigerator was manufactured in February of 2008 (only used since purchase on 8/1/2208) and it has already stopped working. First, the freezer would frost over (supposed to be frost free) and that would cause the refrigerator temperature to rise. Second, the compressor quit working on February 21, 2011. When I called the customer service number and was routed around several times the first thing they want to know is "did you purchase the extended warranty?" It would be nice to see a company actually stand behind its work!

I guess that's what you get when products like this one were "made in Mexico".
     
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Frigidaire/junk
Posted by on
HIGH POINT, NORTH CAROLINA -- I have a washer and dryer that I purchased from Frigidaire last year. From day one I a have had issues with the dryer not completely drying my clothes. I have called, I have had someone come out and was told that nothing is wrong with the dryer. One night after drying the same
load of clothes six times, I have finally decided that no matter what they, this machine is a piece of garbage. Do you know how
high my electric bill has gone up since I purchased this equipment ? I would like someone to contact me and explain why I am having
these issues. You cannot possibly expect me to believe that it is normal for it to take six cycles to dry an average load of clothes.

I would also like to share with you the experience that I had with their Customer Service department over the last two days. On Tuesday 8/9, I called in to the toll free # and spoke with a young lady by the name of Shaniquia. I explained my situation to her and she trasferred me to someone by the name of Christina. Christina told me to have someone to come over and give me a diagnostic of my machine. She also gave me the names and number of two service agents to contact. I assumed that since this had been an ongoing problem that Frigidaire would pay for this. When I called the agent, I was at that time informed of how much a service call would be and that he would be expecting payment from me at the time of service. On Wednesday, I called your toll free number again and as luck would have it, Shaniquia picked up the phone. Obviously she did not remember me. After explaining the situation to her again, she explained to me that my appliance was no longer under warranty that your company was no longer responsible for service calls. I told her that I understood that, but I would like to speak with someone to express my displeasure in this situation. She then went on to tell me that there was no else that I could speak with. I asked was there a Consumer Affairs department. She said no. I asked was there a corporate office. She said no. I asked was there a supervisor. She said that would be her. I asked if I could speak with her supervisor.
She said that they were not available. I asked if she could put me thought to the person (Christina) who I spoke with on yesterday. She said that she did not know who that was as the number that she transferred me to was not in the same office. My question to her was: if she was able to transfer me to that number, why was she telling me that there was no one else that I could speak with? I told her that I found it extremely hard to believe that a company of this stature would not have anyone else that I could speak to other that on the Customer Service level. This is the same company that in its greating says "welcome to Frigidaire, the world's largest supplier of home aoppliances". I thanked her for her time and we ended the call. I immediately called back and spoke with Kelly who was of all things A SUPERVISOR that Shaniquia told me did not exist!! I explained to Kelly that I really did not feel like going through this entire explanantin again. That I only wanted another contact number or address that I could call and speak with someone about this situation. Before Ms. Jones put herself in a position to discredit herself like Ms. Shaniquia did, I told her that if she was unable to supply this information to please tell me and I would get it off of the internet or through the Better Business Bureau. She gave me the following address:
Electrlux Major Applainces
Customer Care Center
PO Box 212378
Agusta, Georgia 30917


If this is not the correct address, I will soon find out because as soon as I send this letter, I will start researching your coimpany information.


I havehad this appliance for over a year...and true- my warranty has expired. However, I have had two service agents come out and tell me that there is nothing wrong with the appliance. I have contacted the technical department numerous times and have been given troubleshooting tips in order to make sure that my settings were correct. None of these things have been helpful. I have received several extended warranty offers through the mail, and if I were satidfied with this product, maybe I would have taken advantage of those offers. But why would I purchase an extended warranty when I can't even get my appliance fixed through the original warranty? This appliance has NEVER worked properly. I don't know if Technical Support has a record of my calls, but the two service visits are recorded. I have resorted to finally taking my clothes to the laundrymat to dry. Now guess what?? The washer no longer works. I am so disappointed in thiscompany and their customer service department. And Shaniquia should go back and be retrained on Customer Service procedures.

     
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Frigidaire Will Not Back Product
Posted on
Rating: 1/51
DETROIT, MICHIGAN -- After purchasing this range did as the manual suggested and did a 30 minute burn-off on new range smells. Twenty minutes later the interior over door glass shattered. Frigidaire told us it was not covered by the warranty. It was the first time the oven was turned on!!! Frigidaire want us to put out over $100 to repair the glass. No where in the warranty does it say glass is not covered. It does say defective material is. How is this treatment possible?
     
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