Frigidaire - Page 3

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1.3 out of 5, based on 27 ratings and
55 reviews & complaints.


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Don't Buy Frigidaire Products!
Posted by on
Rating: 1/51
I purchased a Professional Series refrigerator whose compressor quit after 5.5 years. This company DOES NOT STAND BEHIND ITS PRODUCTS! They offered me nothing for buying a flawed product that they say has an extended life but quit after barely 6 years.

They could have salvaged a customer for a couple of hundred dollars by sending a serviceman to install a new compressor but they dug their heels in and made a very poor business choice instead.
     
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Obsfucation on 04/03/2013:
If the 'salvaged a customer' by repairing every out-of-warranty appliance, they'd be out of business in a month.
CPolk on 04/04/2013:
Hello Jcameron,

On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.

As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Nancy on 05/23/2013:
Sat down to pay for a Frigidaire " bundle package" while my husband was giving the salesman our info, I started reading reviews. Needless to say, we left and didn't buy a thing. I work too hard for my money. And I don't need the headache!! Thanks for the reviews!!
Mwasson on 06/13/2014:
I take issue thinking that a business will fail if they do not stand by their product. First of all business should provide a good product that will last long enough for a family to save for their next purchase. Many people save for years to remodel their kitchens then end up with appliance nightmares. Additionally if a product is a " lemon" the company should own it and recall the item. As you can read here many products are down right dangerous. Additionally the time spent righting these wrongs is excessive. If a company can't make a product that can last past their year warranty they deserve 1 to go out of business and 2 be bad mouthed on these sites. BEWARE FRIGIDAIRE. As I told a customer rep yesterday I'm 53, retired and will troll these sites bad mouthing frigidaire for a long time as I look for new appliances to replace the*rap I purchased from frigidaire
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Rusting On Inside Wall
Posted on
Rating: 1/51
WINNIPEG, MANITOBA -- I have had my Frigidaire for just under 5 years and already the inside back wall has rusted. The rust has gone almost all the way through. After buying 7 brand new Frigidaire professional series appliances - washing machine, dryer, microwave, fridge, freezer, dishwasher and stove-oven, within 5 years we have had to replace the washing machine and matching dryer, and now the refrigerator.

Since the freezer is a matching paired unit, with the build in bezel, I will need to replace the matching freezer as well. This is the worst reliability I've had with ANY appliance manufacturer to date. We have built 7 homes in the last 19 years and have replaced all the appliances with every move. We are to be building again soon and will never purchase Frigidaire/Electrolux appliances again. I'm writing this to hopefully alert other potential purchasers so that they may use this information in their buying decisions.
     
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Pastb on 06/22/2013:
Same here!!! I bought my washer dryer after August 2008 (that was date of Manf.). The washer is rusting out already! What the heck!
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Do Not Purchase Any Frigidaire/Electrolux Products
Posted by on
Rating: 1/51
GREENUP, KENTUCKY -- We purchased a Frigidaire/Electrolux commercial upright freezer in 2011 at a cost of $2100.00. The first one, yes first one, was leaking cold air around the top of the unit. The service repair came to our house and looked under the gasket around the door. The screws in the door facing had been tightened down so tightly that it cracked the plastic lining. Well we had to order another freezer and when it arrived we transferred all our food to this unit, and after several days noticed ice on the inside of the freezer, it looked like a large frozen water fall. We called the Frigidaire/Electrolux company and they called a local refrigerator service and they would not come here because that stated, the Frigidaire/Electrolux would not reimburse for their service. Well it is December 2012 and we have yet to get our freezer serviced. Our packages of food adhere to the back of the freezer where the ice is located and it is almost impossible to retrieve these without tearing open packages.
So I am letting all my Facebook friends and all my e-mail contacts know what poor appliances this company is selling to the public.
DO NOT PURCHASE ANYTHING MADE BY THIS COMPANY.
     
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At Your Service on 12/23/2012:
I've got a considerable amount of background on appliances. And, with respect, I really like Frigidaire based freezers and refrigerators. They can break, but I find that they have a good quality overall.

I would begin by contacting the retailer you purchased the unit through. They should be able to aid you in getting someone out for servicing.

If you're somewhat mechanically inclined, I can give you some basic instructions as to commonly resolve the issue.

The process of automatically defrosting the freezer is relatively simple. The defrosting occurs down the back side of the freezer and drains into a small hole in the back of the unit. Underneath this hole is a small plastic tube which drains down to a small pan close to a fan, evaporating the moisture. What has happened is the tubing has become plugged, backing up the water and ice.

To fix the issue, use a hair dryer to heat up the line and confirm it is clear. To insure this shouldn't happen again, trim this tube to just enough length to get the water to said pan. Sometimes these lines are too long and can more easily create the backup of water/ice.

That should do it. Best of luck and let us know how things turn out.
CPolk on 12/26/2012:
I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.


Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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Gas Cook Top Metal Grates Corroded and Rusted After Only 4 Months
Posted by on
Rating: 1/51
LYME, CONNECTICUT -- I replaced the metal grates on my 36" stainless steel cook top Oct 2011 after they became pitted and rusted after only 4 months. They looked like they'd been splashed with acid and left out in the rain. Now 12 month's later the new ones are starting to corrode. I guess that's progress. Frigidaire customer service said there's nothing they can do except sell me another set because "this is normal wear" but I suspect there's something wrong with the quality of the metal or the protective coating. Their only advice is to clean with soap and water (which we do) and don't bang the pots and pans around (which we don't). Also, the painted symbols by the control knobs are wearing off, even though we only clean with damp wipes designed for SS. Beware.
     
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trmn8r on 10/04/2012:
Pretty sad state of affairs - I have read many complaints like this online about today's appliances, as well reports from acquaintances who have replaced theirs in the last 5 years.
CPolk on 10/11/2012:
Hello -
I apologize for the inconvenience and concerns this gas cook top has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.


Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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Frigidaire Top Mount Refrigerator Freezer 21 cu. ft.
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- Very unfortunate experience with Electrolux Canada Corp / Frigidaire US in Augusta, Georgia on a Model No. GLHT214TJK0, Serial No. 4A83804334, 21 cu ft. top freezer Manuf. Date: 09-08 produced in Mexico. On June 20, 2012 P.M. all cooling capacity fails. All freezer and refrigerator contents that could not be placed in another operating unit spoiled. Upon inspection service indicates all freon coolant has leaked from the compressor - further evidenced by the green discoloration on rear of unit.

Unit was never abused, coils frequently cleaned, residential only use with median cooling setting. Calls to Frigidaire US phone 800-374-4432 today 6/29/2012 Technical support merely confirms out of warranty (of which I am aware); transfer to Specialist Consumer Service indicates: sorry, out of warranty, can't help you. I asked what the life expectancy of their units is - answer: they do not have one. How less than 4 years product service life can be considered 'typical' for such a product is beyond reason. And they would not offer to compensate even say $100.00 for purchase of a new Frigidaire microwave, etc. So my experience says stay away.

I am thankful I did not spend extra for a three year warranty; it would also have been out of warranty from that added expense as well. And I can only question whether the quality of other Electrolux brands may also have deteriorated. Thus, I have replaced the failed sub-standard inferior product with a better quality made by a competitor - and I will continue to use other brands. From my experience, I cannot recommend Electrolux /Frigidaire.
     
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copper_works_ on 06/30/2012:
What is the sealed system warranty on this refrigerator?
sapce on 06/30/2012:
The Use and Care Manual refers to a 1 year Major Appliance Warranty (unless you purchase the extended warranty). As I read the information, there is no specific mention of the sealed system warranty. Thanks.
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Frigidaire French Door
Posted by on
GEORGIA -- What a piece of sh-t we have had 1 Electrolux french door fridge and 2 frigidare french door fridges have had them repaired under warranty all more than 3 times each and am now on my fourth fridge and am going to a different manufacturer the nice makers on these units break down faster than the deliverly guys can get fridges in the front door how does a company so big get away with selling such crap and then not even respond to letters written to them on what faulty items they have. Wso my response to anyone that would like to read is return your unit and go get a Samsung french door unit it may cost a bit more but you will be much happier in the long run no break downs better service better warrantys and way better ice!!!!!!!!!!!!!!!!!!!
     
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Venice09 on 01/23/2012:
There should just be a form letter for Frigidaire/Electrolux ice-maker complaints. It would be so much easier for all the customers stuck with these malfunctioning units.

I'll be checking into Samsung when my refrigerator gives out. There don't seem to be too many complaints here.
fast327 on 01/24/2012:
We love our Samsung refrigerator. It maintains constant temps and the freezer is one that polar bears would love.

However, the ice maker is not up to Samsung standards. We don't have a large family(just the two of us), but the ice maker can barely keep up. Only when you keep it on super cool can any additional ice be made. When family comes to visit, we have to buy bags of ice to supplement the poor ice maker.
Venice09 on 01/24/2012:
I wonder why ice makers are so problematic. I've never had one so I don't know much about them, but they don't seem worth all the trouble.
fast327 on 01/24/2012:
no one seems to have an answer. The problem is, they come as standard equipment on most models. You are right Venice, ice trays never fail and they don't take a big bite out of your wallet!
Venice09 on 01/24/2012:
Yep!.. I make ice the old fashioned way. It works every time!
Bill on 01/24/2012:
That first sentence made my head spin.
My brain is still sizzling.
MARKSARG2000 on 01/26/2012:
BUT THE UNFORTUNATE PART IS THAT ICE TRAYS ARE MESSY AND YOU NEED TO MUCH ROOM FOR THEM AND EVERY TIME YOU WANT ICE THE LAST PERSON ALWAYS FORGETS TO FILL THE TRAY!!!!!!!!!!!
Venice09 on 01/26/2012:
That's true, MARKSARG2000. But considering there are so many complaints about ice makers, it seems easier to just use trays. I gave up expecting anyone else to fill them. I just do it myself. And my freezer is pretty big, so that's not a problem. It can be messy though.

An ice maker is a great idea if it works, but they just seem to have so many issues and to be so unpredictable. It's easier to control a tray than a machine with a mind of its own. ;)
At Your Service on 01/28/2012:
I've had and use Frigidaire products quite a bit. I've liked them very much as I do their refrigerators. If you have run into very similar problems on all three fridges, it would make one think that the problem could be extraneous from the unit itself.

Samsung does a good job too, overall. Unfortunately, you're incorrect in thinking they don't have breakdowns or their initial warranty is any better.

I'd like to hear some more details as to the individual models and the exact problem of each unit. Was each unit diagnosed by a authorized service technician?
Venice09 on 01/29/2012:
There are a lot less complaints about Samsung than Frigidaire, so it's logical to think that Samsung is more reliable. According to the OP, Samsung has a better warranty, too. That indicates that they have more confidence in their products, and it would be a reason to choose one brand over another.
At Your Service on 01/29/2012:
Warranty can be very important. But Samsung, with the majority of their products, including refrigeration, has the same as Frigidaire. The only one that varies from that much, and just a little at that, is L.G. with some of their in-line compressor systems.
Anonymous on 01/30/2012:
If the warranties are the same then Frigidaire needs to step it up and make a better product. If Samsung has less complaints than Frigidaire, then they are doing something right which may include helping the customers BEFORE they take to the internet to write complaints.
Venice09 on 01/30/2012:
That's good point, John. It doesn't take much to figure out that if there are endless complaints about a company, then they are doing things wrong either in the quality of merchandise or customer service, or both.
At Your Service on 02/01/2012:
Actually, the problem in many cases is that consumers don't care about the warranty coverage until its needed. That's unfortunate because they can set out agreeing to one thing, such as a one year limited warranty, and not be willing to accept such when the problem occurs.
Venice09 on 02/01/2012:
Warranties were never an issue in the past when quality existed. It's a shame that consumers must now base their purchases on the warranty instead of trusted brands and quality. It speaks volumes about the type of merchandise being produced today.
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Loud Fan
Posted by on
ELY, NEVADA -- Purchased model FFTR1814LW2 in Oct 2010 just because the price was right. I had not done any homework. The unit works great and I have no real complaints, just a FYI. The cooling fan works almost continually and is VERY noisy. Usually you don't know when the fridge is doing it's cycling but on this model, you can't help but notice. If I had it to do again, I would have taken more time to research the fridges in my price range.
     
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leet60 on 02/22/2011:
There is some very good information in troublshooting noisy refrigerators here:

http://www.repairclinic.com/Refrigerator-Troubleshooting
Venice09 on 02/22/2011:
I've used that site, leet. It's very helpful.
Nohandle on 02/22/2011:
Leet thanks for the link. I had a new refrigerator once that initially had a clicking sound. That doesn’t sound like much but once you sat in the kitchen for a bit it would absolutely drive you nuts, somewhat like that dripping water at night. Some faulty part was replaced and that took care of it. Nice informative luig. Do you have some sort of warranty that would cover the problem since you've only had the appliance 4 months?
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Terrible
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JOSHUA, TEXAS -- I bought the Frigidaire Stove in October of 2007 for $898.00. It never worked correctly. In January the display went out, while the burners still worked the oven did not. We called Lowes, of course they said we had to call the Manufacturer. We did and two weeks later an "Authorized" service tech showed up. He said they oven was wired incorrectly and that caused the outage. He ordered parts and had them sent directly to our home, 2 weeks later they showed up and we called him and waited another week for him to show up and do the repair. He did just that and realized he needed another part. Same story as above. 3 weeks later he had it fixed and we found out that it actually had a fan. We had never heard it before. It worked for 2 days and woke me up from a sound sleep with the fan going full blast. I had to turn it off at the Breaker to get it to stop. We called the Service guy and he showed up a week later. This time he told my wife, (I was at work) that it was our electrical system that was causing it and it was out of his control. I had a Master Electrician come out and check the circuit. He could not believe that the man told us that. He charged me $45.00 to tell me that nothing was wrong. I loaded the stove up and returned it to Lowes. They would not return it unless I had an Return Authorization from the Manufacturer. I called Electrolux, (apparently based in India where English is the third or fourth language) and they said they could not give a consumer an RA number. It had to be given to the Service Tech exclusively. It is all a system designed to stick it to the consumer. I called another Service Company and told them the situation trying to get some help. They explained to me that the "Authorized Service" groups make their entire living on these terrible products. It is not in their best interests to tell the truth about the Manufacturer. They don't want to bite the hand that feeds them, so to speak. If they told the truth and were honest they would no longer be the "Authorized Service Company". They would be forced to do honest business and actually compete. I will update here as this process goes, In the mean time I suggest that everyone stay away from these companies.

Disgusted in Joshua, TX
     
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qualityappliance on 05/20/2008:
The lowes in our area has a very good return policy, up to one year. Talk to the general manager and if that does not work, try the area supervisor.

It sounds like the service company was A&E/ Sears, they are trying to corner the market in warranty service but their so called technicians are clueless.

If you can't get it replaced, check on the Frigidaire web site for a different service company.
Chris Polk on 05/22/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on (Website name).
I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
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defective electric range
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QUEENSBURY, NEW YORK -- in August of 2002 I purchased a Frigidaire model FES367ASD glass top, drop in electric range, with the control panel on the front. It cost $884.89.
On May 11th 2005 a pot on the stove boiled over sparks and black smoke began issuing from the front of the stove near the control panel.
I'm a senior living alone and could have had a serious fire. Luckily, my children were over for dinner that night. They pulled the stove out and unplugged it. Over the course of several days I spoke to the salespeople at the store where I purchased the stove and had the authorized service technicians come out and have a look at it. Both parties said that the fire "should not have happened" From this I surmised that the stove must have been defective in some way to allow the water to get into the wiring thereby starting the fire.Meanwhile I was given a repair estimate of over $500.00. I spoke to a person at Electrolux on the phone. He told me that if the service technician who looked at the stove certified that the stove was defective that Electrolux would give me a new stove. I called the repair service and told them this. They said that they would have to talk to the company and would get back to me. Over a week went by with no word. Finally the service technician called me and informed me that Electrolux would not give me a new stove but would give me a 30% rebate of the purchase price [about $265.00] towards a new stove. It seems to me that they wouldn't do this unless they knew that the stove was indeed defective. I'm on a fixed income. I can't afford a new stove, even with their paltry rebate. Neither can I afford to have it repaired. And even if I did have it repaired what's to say this won't happen again, perhaps with much more serious consequences. So I guess we are supposed to figure in to the budget the expense of replacing a major appliance every two or three years. What an outrage that the American consumer has to sit back and take this. By the way Electrolux corporation makers of Frigidaire also make Gibson and White Westinghouse appliances among others. So before you buy, research,research,research.
     
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Frigidaire Will Not Back Product
Posted on
Rating: 1/51
DETROIT, MICHIGAN -- After purchasing this range did as the manual suggested and did a 30 minute burn-off on new range smells. Twenty minutes later the interior over door glass shattered. Frigidaire told us it was not covered by the warranty. It was the first time the oven was turned on!!! Frigidaire want us to put out over $100 to repair the glass. No where in the warranty does it say glass is not covered. It does say defective material is. How is this treatment possible?
     
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Soaring Consumer on 04/24/2014:
How long ago did you purchase it? You might be able to get recourse from the place of purchase.
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