SALT LAKE CITY, UTAH -- 13 months after I purchased Frigidaire Gallery fridge the main circuit board went out and since it was over a year old I ended up paying 150.00 for part of service to have circuit board replaced. Now only 3 years old and a plastic fan in the back of fridge makes a horrible noise every time the fridge turns on. Never again will I buy another Frigidaire product. Also every time ice is made in ice maker one of the cubes sticks and won't pop out so fridge makes a clicking noise and I have to go in and pry out cube so the cycle will start over. So sorry I ever bought it!!!
MONUMENT, COLORADO -- I bought 4 beautiful Frigidaire appliances to compliment my newly remodeled kitchen in 2010. Within the first year, the ice maker in the fridge quit working and the oven had to be serviced (apparently using the self-clean overheats the machine causing it to malfunction). Since then, the motor has gone out on the dishwasher and the ice maker has been repaired 3 more times, and, once again, is not working.
When I bought my appliances from this well-known company with a history of quality products, I never dreamed that they would last less than 4 years. The disappointment from these expensive appliances becomes even more frustrating because the customer service clearly doesn't care about its customers. I will NEVER own another Frigidaire or Electrolux product... ever.
WICHITA, KANSAS -- I have owned my Model# lfuh17f2nwo freezer for 21 months and it slowly started not keeping food cold/frozen. So I called the help line and asked the nice lady for some advice on what may be wrong?? She asked me to do a Hard reset and I did and it did not help, over about a month's time it just worst and worst. Now it does not keep anything close to cold. The nice lady on the phone asked if I had the Extended warranty and I said I did not buy one as it was a freezer and the ones I have had in the past worked without issues.
Well she was nice and gave me the parts paid for but the labor was mine to pay. Well FYI, depending on what it may be, $70.00 just to look at it and then it is $120.00 per hour to fix it. So if it takes 1 hour to fix, just in labor I am at 1/3 the price I paid for the freezer. Does anyone make an appliance anymore that stands the test of time anymore?? Sorry to say, once all things moved to Mexico to be built, quality went to south with it.
We purchased a Frigidaire, refrigerator in 11- 2009. Recently the freezer temp does not fall below 25 degrees. This happened days before Christmas and we lost hundreds of dollars in meats, frozen foods etc. As a consumer I am very dissatisfied and frustrated. The fridge is 4 years old, my last one lasted over 25 years. We paid $600 for the fridge, it's junk, the compressor failed. I had gotten 2 quotes from qualified techs.
I am spreading the word to consumer products and all my fellow employees, friends, family, etc not to purchase Frigidaire products. I may even set up a blog and network everyone. We are so fed up and frustrated and now we are forced to purchase another fridge and certainly not Frigidaire on one paycheck, my wife is laid off.
ATLANTA, GEORGIA -- In 2008, I purchased a brand new Frigidaire Side by side refrigerator model # FRS3R4EW4. Since then I have had to hire a repair technician 3 times at the cost of $249.00 each time. I have had to throw out hundreds of dollars' worth of spoiled food, mop up water and try to restore damages to my hardwood floors. For what I've lost, I could have purchased another new refrigerator.
There is a design flaw with part # AP3837323. This is the start-run relay, aka "compressor kick starter". Looking at several websites, you will see that this is the first complaint about this refrigerator series. Please don't waste your time trying to call the customer service 800 number. What a joke! They only try to sell you something and record your phone number to sell to telemarketer lists.
They also don't speak English and know nothing about appliances or repair issues. Also, be prepared to wait on the phone a long, long time as you hear, "Your call is important to us" repeated many times. This product is sold under several popular appliance names such as Whirlpool, Kenmore, and a few more.
Also before you buy a fridge, make sure it's manufactured in the USA. These are mass produced in Mexico. If you buy one, be prepared to listen to a huge array of vibrating, rattling and obnoxious sounds coming from the back of the fridge. Also it would be prudent to buy at least 3 $60.00 relay parts as you will soon need to replace them. PLEASE DON"T BUY THIS PRODUCT!
AUGUSTA, GEORGIA -- On May 9, 2013, I was promised full reimbursement of money I paid for different oven than yours. June 18, I was again promised the full reimbursement and while nothing happened I talked to Dee who says, that I will get reimbursement, but in August. Today 8/5/2013 I talked to ** and was very unhappy to hear, that I will get reimbursement but much less I paid. Not to mention that your representative was arrogant and let me stay online for very long, claiming she needs some help.
Not to mention I wrote a letter on May 10, 2013 and then in July I emailed your customer service and did not get any reply. I expect the full reimbursement which is: $236.85 because I did not get any services, nor any help. I consider your representatives very unprofessional a not telling the truth. I was not so disappointed with any other company yet, but with you.
SALT LAKE CITY, UTAH -- Purchased a set of Frigidaire appliances from RC Willey. From the inception, we experienced problems with grease trapped between the two glass doors. Reported to Frigidaire before the one year manufacturer's guaranty. We received a set of instructions on how to remove the outer door and clean. The appliances are on a vacation home and are not used regularly. We purchased them on 3/10 and on 4/13, the outer glass shatters. Big explosion. Luckily nobody was hurt.
Now we are stuck with an appliance that is 2 years old and we cannot use. The model has been discontinued. One of their reps offered a glass replacement at a cost of $130 with no guarantees that it will not shatter again. We prefer that they haul the appliance away and recondition it. They can resell it once they make it safe. The right thing for them to do is to give us a credit toward the purchase of a new appliance.
I purchased a Professional Series refrigerator whose compressor quit after 5.5 years. This company DOES NOT STAND BEHIND ITS PRODUCTS! They offered me nothing for buying a flawed product that they say has an extended life but quit after barely 6 years. They could have salvaged a customer for a couple of hundred dollars by sending a serviceman to install a new compressor but they dug their heels in and made a very poor business choice instead.
GREENUP, KENTUCKY -- We purchased a Frigidaire/Electrolux commercial upright freezer in 2011 at a cost of $2100.00. The first one, yes first one, was leaking cold air around the top of the unit. The service repair came to our house and looked under the gasket around the door. The screws in the door facing had been tightened down so tightly that it cracked the plastic lining. Well we had to order another freezer and when it arrived we transferred all our food to this unit, and after several days noticed ice on the inside of the freezer, it looked like a large frozen waterfall.
We called the Frigidaire/Electrolux company and they called a local refrigerator service and they would not come here because that stated, the Frigidaire/Electrolux would not reimburse for their service. Well it is December 2012 and we have yet to get our freezer serviced. Our packages of food adhere to the back of the freezer where the ice is located and it is almost impossible to retrieve these without tearing open packages. So I am letting all my Facebook friends and all my e-mail contacts know what poor appliances this company is selling to the public. DO NOT PURCHASE ANYTHING MADE BY THIS COMPANY.
LYME, CONNECTICUT -- I replaced the metal grates on my 36" stainless steel cooktop Oct 2011 after they became pitted and rusted after only 4 months. They looked like they'd been splashed with acid and left out in the rain. Now 12 months later the new ones are starting to corrode. I guess that's progress. Frigidaire customer service said there's nothing they can do except sell me another set because "this is normal wear" but I suspect there's something wrong with the quality of the metal or the protective coating.
Their only advice is to clean with soap and water (which we do) and don't bang the pots and pans around (which we don't). Also, the painted symbols by the control knobs are wearing off, even though we only clean with damp wipes designed for SS. Beware.