Frigidaire Consumer Reviews - Page 3

Purchased Frigidaire model # LFHT2117LW8 on 10-22-2013. The unit had a major failure in December of 2014. Through the extended warranty agreement (thank God we bought it) the unit was repaired. It again failed in September of 2015; second time. Now we are fighting with Frigidaire to fix the situation and stand behind their brand. RUN as fast and as far from Frigidaire/Electrolux as you can. We will NEVER buy this brand of anything and suggest you learn from our mistake!

Can't use it unless it's in air conditioned room. Any humidity disables system. Door won't stay shut, magnets weak. Lost 2 freezers of meat due to door opening on its own.

KENTUCKY -- We bought a Frigidaire Gallery side by side Refrigerator in 2011. The tech has been to our house 5 times about this refrigerator. The ice maker has been exchanged 3 times, the "water tube" on back of refrigerator had to be replaced due to leaking all over and once the ice maker clicked all the time & he came out, put a little black rubber piece on the end of the arm of the ice maker (Luckily my husband insists on the extended warranty). Last night, there was the awful noise coming from the refrigerator. It did it twice & quit. This morning it started again & after 3 hours of this unnerving racket it started losing temperature on both sides.

We unplugged it & took all the food out to stand alone freezers (lucky to have room) and a spare fridge in a basement kitchen. I cleaned the thing from one end to the other, emptied all the ice & after about 3 hours we plugged it back up. It is running again & has cooled down. Just waiting for it to start groaning again. I don't trust it. Calling the tech first thing in the morning (this is Sunday). But we didn't learn our lesson since (read on).

In January 2013 we bought a Frigidaire Gallery dishwasher. By November 2013 the "board" had to be replaced since it kept running an "ER" message & the dishwasher would stall. That was replaced 2 weeks before Christmas. This is March 2014 & the same thing has happened twice more, with the tech changing out the board. This last board has been in since Tuesday of this week. This is Sunday & guess what "ER" is showing on the board again today.

I am so sick of fooling with these crappy pieces of junk. We do have extended warranty but was told the Mfgr wanted to replace the board one more time & then they would buy out the balance of our extended contract & issue a new dishwasher. I'd rather they just give me my money back & let me go to another brand. Will NEVER BUY FRIGIDAIRE EVER AGAIN.

JOSHUA, TEXAS -- I bought the Frigidaire Stove in October of 2007 for $898.00. It never worked correctly. In January the display went out, while the burners still worked the oven did not. We called Lowe's, of course they said we had to call the Manufacturer. We did and two weeks later an "Authorized" service tech showed up. He said they oven was wired incorrectly and that caused the outage. He ordered parts and had them sent directly to our home, 2 weeks later they showed up and we called him and waited another week for him to show up and do the repair. He did just that and realized he needed another part. Same story as above.

3 weeks later he had it fixed and we found out that it actually had a fan. We had never heard it before. It worked for 2 days and woke me up from a sound sleep with the fan going full blast. I had to turn it off at the Breaker to get it to stop. We called the Service guy and he showed up a week later. This time he told my wife (I was at work), that it was our electrical system that was causing it and it was out of his control.

I had a Master Electrician come out and check the circuit. He could not believe that the man told us that. He charged me $45.00 to tell me that nothing was wrong. I loaded the stove up and returned it to Lowe's. They would not return it unless I had an Return Authorization from the Manufacturer. I called Electrolux (apparently based in India where English is the third or fourth language), and they said they could not give a consumer an RA number. It had to be given to the Service Tech exclusively. It is all a system designed to stick it to the consumer.

I called another Service Company and told them the situation trying to get some help. They explained to me that the "Authorized Service" groups make their entire living on these terrible products. It is not in their best interests to tell the truth about the Manufacturer. They don't want to bite the hand that feeds them, so to speak. If they told the truth and were honest they would no longer be the "Authorized Service Company". They would be forced to do honest business and actually compete. I will update here as this process goes, In the meantime I suggest that everyone stay away from these companies. Disgusted in Joshua, TX.

CORTLAND, OHIO -- To start with, I purchased this refrigerator from Lowe's and they sent me a refrigerator with a huge scratch on the front door. The store's delivery manager told the driver of the contracted delivery company to deliver it anyway and knock off 500 dollars. The scratch was so bad that 500 dollars wouldn't sway me from sending it back.

Since this was last year model and no longer available, they didn't want to give me the sale price for this year's identical replacement model, but with persistence, I ended up getting the same price on the replacement model. I was also in the middle of moving, I had rented a trailer for the day and was tired and irritated that I had to go into the store for 2 hours to resolve this.

Now for the good part, 2 weeks after purchase the ice maker quits, I try all the trouble shooting steps as suggested in the manual. I called the Frigidaire 1-800 support line and guess what; I got some Indian support tech that I could hardly understand. I labored through his broken English to the point he said he would send a replacement ice maker. Never got it by the way, but I was able to fix the problem using a hand held hairdryer. It turns out all I had was a frozen water line.

Two weeks later, I opened the refrigerator door and there is water all over the front door and the floor, I said to myself I am not calling tech support again, I'm calling the store. Upon calling the store, it seemed to me they had dealt with this situation before and gave me a number to a local contractor who would make a service call to fix a leaking water filter.

He told me that the Front-mounted PureSource 2 filter system is a new design and is flawed. He also said this is a known issue, and can't guarantee his fix will last because of the flaw in the design. The other option is to fall back to the old design, by bypassing the front filter and installing the old rear mounted filter which is what I ended up doing. To give Frigidaire credit, I haven't had any problems with the conventional oven and dishwasher, but that doesn't make me feel warm inside due to their lousy off-shored support.

NEW YORK CITY, NEW YORK -- In mid-November of 2005 I purchased a Frigidaire Professional Series stove and dishwasher. I immediately had trouble with both of them. Thank God I didn't buy their refrigerator. The dishwasher, which was supposed to be a quiet series, was noisy with a loud hooting -- like an owl. After 4 service calls they finally replaced the motor and for the past 3 weeks it has been working just fine. (They paid about $400 on repair calls for a $700 dishwasher.)

I was given a tip by the repairman and it is going to sound crazy but after you load your dishwasher add a little cooking oil -- YES I said cooking oil -- about 2 tablespoons, to the bottom of the dishwasher. It keep the gears lubricated and that is because the gears are all made with plastic. Do this especially if you pre-wash your dishes before you put them in the dishwasher.

Now to the stove and a more serious problem. I have a gas stove. This piece of ** didn't work properly since day one. If I have my burners on simmer and I open my oven door the burners blow out on the two smaller burners. The 2 larger burners blow out but come on right away on their own without my having to restart them. This happened the first time I used it.

At this point, I know the repairman so well, as he has been here multiple times, that I invited him to dinner the last time I saw him. They finally installed a new part, which looked just like the original one, and that didn't correct the problem. So now they tell me they are going to give me a replacement or same stove -- THE SAME STOVE. HELLOOO.

The problem is that there is a negative pressure issue here and I know that they had this same problem with another model a few years back. It has something to do with the size of their vents with the sealed burners. So I eagerly await for my new stove. If the problem is still there I will be requesting a refund. If that does work I will go to my local TV stations here in NYC and have "ASH **" to help me. MY FINAL THOUGHTS -- STAY AWAY FROM ANYTHING THIS COMPANY MAKES AND ALL SUB COMPANIES THAT THEY OWN.

I purchased my Frigidaire appliances 4 years ago, and didn't install them in the home for another 6 months. I purchased a kitchen package that included the fridge, oven/range, B/I microwave, and dishwasher. As of today I know have all 4 piece broke. The try for the outside ice maker broken off just months after purchase, and the shelves in the freezer side don't actually fit and sometimes the slip and the rack falls and so does all the items on it.

The Dishwasher was next. The "control box/ panel" went out 18 months after purchase, the part and labor would of ran about 200 dollars. I said no thanks and to this day I have to reset the circuit every time I need to run it. The handle on the microwave just cracked off and to replace it 100 dollars and now the oven went out. Worked yesterday and now nothing. I have not every been so disappointed in a product let alone a brand. This was my first appliance purchase ever and I was putting these items into my first home.

I thought these items would of lasted at least 10 years. I know the appliances in my mom's home have lasted for years. I again cannot express how much these items suck. I will never purchase the Frigidaire brand or any other brand associated to them. Please take my advice and DON'T purchase this brand!!

After remodeling my kitchen, I purchased a Frigidaire Gallery refrigerator, dishwasher, microwave and stove. Within the first 12 months, the dishwasher motor broke and had to be replaced. The brackets to the under the cabinet microwave stripped when we were installing it. Luckily we caught it before it came crashing to the floor. Now only 16 months after the purchase date, the refrigerator is broken. The ice maker no longer works and the freezer is as warm as the 4th of July! So 3 out of 4 appliances are "lemons". My advice is to stay away from this product. Stay far, far away!

I just came across a review elsewhere in which the consumer has a 6-month old dehumidifier that stopped working. He contacted Frigidaire about service within his 5-year warranty and here is their reply: "I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which "Frigidaire will repair or replace any part in the Sealed Refrigeration System..." so why should I have to pay 40 percent?

Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced. Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier, the warranty will start over again from day one."

I wrote them again requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist." Flabbergasted, I looked elsewhere on the internet and found similar complaints. It's always a good idea to research appliances before purchase but if the warranty is virtually useless, it is even more so.

SALT LAKE CITY, UTAH -- Purchased a set of Frigidaire appliances from RC Willey. From the inception, we experienced problems with grease trapped between the two glass doors. Reported to Frigidaire before the one year manufacturer's guaranty. We received a set of instructions on how to remove the outer door and clean. The appliances are on a vacation home and are not used regularly. We purchased them on 3/10 and on 4/13, the outer glass shatters. Big explosion. Luckily nobody was hurt.

Now we are stuck with an appliance that is 2 years old and we cannot use. The model has been discontinued. One of their reps offered a glass replacement at a cost of $130 with no guarantees that it will not shatter again. We prefer that they haul the appliance away and recondition it. They can resell it once they make it safe. The right thing for them to do is to give us a credit toward the purchase of a new appliance.