After remodeling my kitchen, I purchased a Frigidaire Gallery refrigerator, dishwasher, microwave and stove. Within the first 12 months, the dishwasher motor broke and had to be replaced. The brackets to the under the cabinet microwave stripped when we were installing it. Luckily we caught it before it came crashing to the floor. Now only 16 months after the purchase date, the refrigerator is broken. The ice maker no longer works and the freezer is as warm as the 4th of July! So 3 out of 4 appliances are "lemons". My advice is to stay away from this product. Stay far, far away!
I just came across a review elsewhere in which the consumer has a 6-month old dehumidifier that stopped working. He contacted Frigidaire about service within his 5-year warranty and here is their reply: "I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which "Frigidaire will repair or replace any part in the Sealed Refrigeration System..." so why should I have to pay 40 percent?
Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced. Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier, the warranty will start over again from day one."
I wrote them again requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist." Flabbergasted, I looked elsewhere on the internet and found similar complaints. It's always a good idea to research appliances before purchase but if the warranty is virtually useless, it is even more so.
This refrigerator was manufactured in February of 2008 (only used since purchase on 8/1/2208) and it has already stopped working. First, the freezer would frost over (supposed to be frost free) and that would cause the refrigerator temperature to rise. Second, the compressor quit working on February 21, 2011. When I called the customer service number and was routed around several times the first thing they want to know is "did you purchase the extended warranty?" It would be nice to see a company actually stand behind its work! I guess that's what you get when products like this one were "made in Mexico".
AUGUSTA, GEORGIA -- Very unfortunate experience with Electrolux Canada Corp / Frigidaire US in Augusta, Georgia on a Model No. GLHT214TJK0, Serial No. 4A83804334, 21 cu ft. top freezer Manuf. Date: 09-08 produced in Mexico. On June 20, 2012 P.M. all cooling capacity fails. All freezer and refrigerator contents that could not be placed in another operating unit spoiled. Upon inspection service indicates all freon coolant has leaked from the compressor - further evidenced by the green discoloration on rear of unit.
Unit was never abused, coils frequently cleaned, residential only use with median cooling setting. Calls to Frigidaire US phone 800-374-4432 today 6/29/2012. Technical support merely confirms out of warranty (of which I am aware); transfer to Specialist Consumer Service indicates: sorry, out of warranty, can't help you. I asked what the life expectancy of their units is - answer: they do not have one. How less than 4 years product service life can be considered 'typical' for such a product is beyond reason. And they would not offer to compensate even say $100.00 for purchase of a new Frigidaire microwave, etc. So my experience says stay away.
I am thankful I did not spend extra for a three year warranty; it would also have been out of warranty from that added expense as well. And I can only question whether the quality of other Electrolux brands may also have deteriorated. Thus, I have replaced the failed sub-standard inferior product with a better quality made by a competitor - and I will continue to use other brands. From my experience, I cannot recommend Electrolux /Frigidaire.
GEORGIA -- What a piece of **. We have had 1 Electrolux french door fridge and 2 Frigidaire french door fridges have had them repaired under warranty all more than 3 times each and am now on my fourth fridge and am going to a different manufacturer. The nice makers on these units break down faster than the delivery guys can get fridges in the front door.
How does a company so big get away with selling such crap and then not even respond to letters written to them on what faulty items they have. Wso my response to anyone that would like to read is return your unit and go get a Samsung french door unit. It may cost a bit more but you will be much happier in the long run - no break downs, better service, better warranties and way better ice!!!
The first service call on the Frigidaire laundry center was one month after the warranty expired. Imagine that. Six months later, I've gone through 3 motor control boards - one after the other. The last was like a virgin sacrifice ceremony. The authorized service technician installed the device without checking or changing anything. We both knew it would burn out again after the next wash. The first time, it was so burned it nearly caused a fire. After the second burn out, he blamed my electricity and refused to come out until I had the electricity checked. The electrician came out and said no way. It's the machine.
This last time, the washer stopped in the middle of wash cycle. Two hours had passed so I assumed it was done and I was too busy to hear the buzzer. I tried to pull the door open and got the door lock buzzer and flashing lights. I turned the knob to the complete. The door opened but the washer was dead, no power to the washer or dryer. I'd call the technician again but what for? He has no idea. We'd just sacrifice another motor control board while the dirty laundry piles up.
MISSISSAUGA, OHIO -- I have sent many e-mails to the Frigidaire's customer service in Canada with no reply (3 weeks and still waiting). I purchased one of their fridge and after 13 months in, started getting a chemical smell from it. The first month the smell was not too strong but after a while the whole house smelled like the fridge. I called the service center because of course the 12 month manufacturer's warranty is expired. After explaining my problem to the technician, he tells me to clean it and that should fix the problem. First I was insulted but I totally cleaned the fridge, still... the smell. At this point we can't use the fridge anymore because everything in it just taste like that smell.
Called the technician and someone finally showed up telling me that the coolant is odorless so unless something spilled behind the back of the fridge then he doesn't know what it can be. After removing the back panel, he proposed changing the motor of the fan. $193.00 the smell is still there, we get a 30-day call us back for free but if they did not know what the problem was in the first place.
I have my doubt for the free visit, still I have explained the situation to Frigidaire customer service but they have not gotten back to me. I spent money, I am not claiming anything even if I had to waste all the food I had in there. The one thing I wanted was for someone to get back to me. Is it too much to ask for?
I bought a stainless look Frigidaire fridge in August 2008. By December it needed its first repair, and they gave me the runaround and wouldn't send a technician for more than 2 weeks. My tenants had to put their food out on the porch (we're in Boston and luckily it was cold). The technician told me it was a faulty defrost timer and that the part was bad and I should expect it to fail again.
He was right, and a month later the same part was replaced again. This time we managed to go 5 months before it broke again, and this time it was the thermostat that needed to be replaced. One month later, the fridge broke again, and this time both the defrost timer and the thermostat were replaced AGAIN. I have one month left on the warranty. Lowes (where I purchased the fridge) will not get involved. Frigidaire refuses to replace the unit. They have now spent $800 on repairs of a $500 fridge.I was about to purchase a new Frigidaire washing machine, but I doubt very much I will ever buy an appliance from this company again.
NORTH LITTLE ROCK, ARKANSAS -- Purchased simple $450 Frigidaire fridge from Lowe's to put in our cottage. We didn't even have the door handles on it yet because we were going to move the unit when we finished the kitchen. At last visit noticed it was not cooling. Had an appliance repairman out and he confirmed that the Freon has leaked inside the fridge - the compressor is gone and fixing it would cost more than the value. No, we did not purchase an extended warranty figuring that any fridge would last at least 5-10 years. Unreal and completely frustrated that we now have to purchase another unit after one year or hardly any use.
MINNEAPOLIS, MINNESOTA -- My first experience with Frigidaire is awful. I will never purchase from this company again. Very, very long hold times, average at 20 minutes. Customer service is in Philippines, very hard to understand, then they give you the information you need to contact - a repair person - which when you go their website you can't get to it because they have this stupid glitch on it, something to do with air conditioners. You have to click on AC to get a repair person for a refrigerator.
Got this side by side unit had problems with the computer components. The store sent someone out right away, worked on it 2 different times and then the pump leaked oil over the floor. The store replaced the unit with a new one and it has been fine until we had this problem with the ice maker not crushing the ice. First we had plastic shavings coming out with the ice then this big piece of plastic came out in a cup and we no longer had crushed ice.
Finally got through today to an American who understood my frustration with the whole outsourcing of American Companies and not being able to verbally understand the people over the phone. He was very helpful and walked me through the problem and has new parts for the ice maker being shipped out today. There's no place like HOME!!!