DES MOINES, IOWA -- I ordered a candy basket for my grandson for his opening night at the community theater. They delivered 2 baskets and charged me twice. The two baskets were not equal in size or content. They offered to pick the second one up as long as it was untouched. Right! It was delivered to 12 year olds two days ago! I was on hold with them for 1 hour.
MIAMI, NEW YORK -- The most dysfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on Google Maps and it popped up no problem. She said she will let the florist know that it works through Google... Fine... Simple misunderstanding.
So then I get a call the day it was supposed to be delivered (yesterday) at around 4 pm by customer service once again. She was claiming the same thing the lady I just spoke to the day before was. I now tell this CSR that I had the same conversation the day before and she tells me there is nothing in the notes that that conversation ever took place. She was very apologetic and put me on hold while she called the florist to confirm they were aware of the address situation and that it would be able to be delivered by Sunday, Valentine's Day.
She comes back on the line and let's me know she took care of it and for my troubles she was giving me a free upgrade to include flowers and chocolates, a 15% discount on my current order and a $15 gift certificate. Woohoo! Awesome right?? NOPE! GUESS AGAIN!! It's now 3:30 PM on Valentine's Day and I just received another phone call from their customer service saying the florist could not find the house and it will not be delivered. I told her to get me in contact with the florist themselves and I'll deal with them myself. She said she had tried calling them herself because she already had the right information but they would not answer or return her message.
This is more a dig at the florist that's behind the scenes. But you gotta question the professional integrity of any broker who is willing to do business with these idiot florists. Needless to say, I cancelled my order and my girlfriend who is on the other side of the country will not be receiving flowers from her loving boyfriend on Valentine's Day. THANK YOU FROMYOUFLOWERS.COM AND UNKNOWN STUPID FLORISTS!!!
LANSING, MICHIGAN -- Ordered flowers one day before the funeral with expedite charge to be delivered before 11:30. I was at funeral home and didn't see the flowers. Call them and they said they couldn't find a florist to fill my order. They never called me. They offered to send another arrangement to a different address. I said "no, it's too late now". Can you send them to heaven! I was so embarrassed that my flowers did not arrive for a dear friend. Very incompetent!!!
SAYBROOK, NORTH CAROLINA -- I placed an order for a dozen roses to be sent to my girlfriend's job on Wed 7/29. They were ordered with same day delivery and given instructions that the business closes at 3pm. NO DELIVERY. Tuesday I asked for them to be redelivered Thurs to work but said she was going to be leaving at 1pm. NO DELIVERY. I then called at about 2pm to ask if they could be delivered to her home address later that day. They confirmed with the florist that they could be and that deliveries were done until 7pm. My girlfriend was home at 4pm waiting. I spoke to her at 7:20 and asked if they were delivered, still no delivery.
I called these clowns back and asked for a new florist to try and deliver them to work again today (Fri 7/31) but let them know she was leaving work early to go out of town for the weekend. I was told they would "upgrade the order" and include an apology note. Guess what? They still weren't delivered. That's 3 days, 2 florists, and times they had flowers go out for delivery only to not be delivered. They say they can't guarantee delivery time, why can every other company give some sort of estimated delivery time or especially in the case of a missed delivery make sure the order gets priority and is delivered first the following day?
I called to complain and ask for a refund and the girl I spoke to asked if her manager could call me to discuss this and offer me free flowers? Free flowers always sound like a great idea, the problem is these idiots wouldn't deliver them anyway. No thanks. I'll pass. I have never in my life dealt with such complete and utter incompetence. I should have handpicked the roses myself and driven a couple hours and delivered them myself. At least I know they would have actually gotten delivered and considering the amount of time I spent on the phone with these morons, it might have actually saved me time.
If you ever have a loved one die, don't order flowers from these fools unless you want them delivered the day they rise from dead, because that's about how long it's going to take to get your flowers to their destination. Again 3 days... 2 florists... 4 attempts to two different addresses... NO FLOWERS. NEVER AGAIN!!!
FLORIDA -- Worst flower delivery ever. Don't bother about choosing a specific bouquet or arrangement on their site. You are wasting your time as they will deliver whatever they want. Also don't waste your money on same day or early morning delivery as they will deliver whenever they feel like. We placed two orders and both were unacceptable wrong. They might blame their local supplier (Omer Flowers in Fort Lauderdale) but that is not our problem. It is their own business concept and they choose whom to deal with. Waste of time, effort and money. There are plenty of other suppliers to choose from.
OLD SAYBROOK, CONNECTICUT -- We had originally ordered flowers on Monday for same-day delivery, which did not occur. With a credit we were open to having the flower delivered Tuesday, but that did not happen. We had to have the address changed because my brother, his wife, and newborn baby were going home this morning. Our flowers were suppose to be delivered today to the new address. We called today to see if that had happened because we did not receive any confirmation. Our flowers have still NOT been delivered and we're told they can't be delivered today. We got our money back and will never use this company again!!!
SPARTA, NEW JERSEY -- I'm very unhappy with my next-day gift delivery. The picture on the website of the all yellow bouquet was stunning and of course that was nothing like what the recipient received - 5-6 completely opened tulips with NO buds and a bunch of white filler. An embarrassment and a total ripoff. I will never be using this company again!
I took pictures to send a customer representative and they at first tried to explain that this was acceptable in a florist's choice bouquet (come on!) and then offered me a measly $12 towards another purchase with them - as if I'll ever be using this company again! Why would I want to spend more money on this crummy company?
I clearly explained the problem with multiple pictures and at first the customer service representative was extremely aloof and patronizing. When I emailed back that I was so unhappy with what was clearly a ripoff and their lack of customer service, that I would be filling out negative reviews, I finally got an offer of $12 off another bouquet which was an insult. I don't want to order any more flowers from this company! I'm still embarrassed by the extremely small and cheap-looking bouquet they sent.
GREENSBURG, PENNSYLVANIA -- The worst!! Ordered flowers for a friend that had a baby at 1:30 pm. Website says same-day delivery if ordered by 3 pm, recipient's time zone. At 4 pm I received a call saying the flowers weren't going to make it that day. By this time, it was too late to get same day delivery from another florist. They offered a $10 gift card for future purchase and a note of apology. Are they joking?? I would never use them again!
I got a refund of most of my money and an assurance they would be delivered the next day before 11 am, when my friend was being discharged. Guess what...just spoke with my friend, who left the hospital at noon today... NO FLOWERS!!! This is the worst company ever!! I don't know how they stay in business. If you see good ratings on their website, it is because they get you to do a survey immediately following the placing of the order... Too early to know the problems that are coming!!
NEW YORK, NEW YORK -- Ordered a bouquet on the 19th for delivery on the 20th. Paid for an expedited fee ($4.99) which guaranteed delivery by 12pm. The flowers did not get delivered until after location was closed (school office) at 5pm. This company is basically a marketing firm that serves as a liaison between you and small private florists. Those florists have no contact with you and I doubt they are even made away of time considerations. They certainly weren't in my case.
I went with this service because it was about $30 cheaper for a similar bouquet, but I ended up regretting it. Just spend the extra money and go with a bigger and more well established company. I talked to customer service and received a refund, but by then I was too disappointed to care.
TAMPA, FLORIDA -- Ordered flowers on 9.24.15 to be delivered on 9.25.15 by noon. My girlfriend leaves work at 12:30. No show. Paid extra to have them on time. Contacted them, they said they were on their way. Then they wanted home address. They showed up about 5:00 pm. The arrangement was very small for the money. They use sub contracted deliverers, it's not the driver's fault. Will never use them again. Will tell everyone not to use them.