WASHINGTON -- On 4/19/18, placed an order for funeral arrangement to be delivered on 4/22/18 to mortuary in Pensacola, FL. Received email confirming the order. On 4/22/18, I realized that I hadn't received any info from vendor nor did tracking program reflect a delivery. Tracking screen said order being processed and delivery would be soon. I spoke to an agent and explained the situation. Follow-up was promised. I explained that if the flowers had not been delivered as scheduled don't bother.
On 4/23/18, I called, because no one contacted me. Asked about flowers and was told that an arrangement had been delivered on 4/23, although tracking message doesn't reflect a delivery. I asked for a refund as the funeral was the morning of the 23rd and I wanted flowers delivered on the 22nd. I don't know if the arrangement made it or not.
Asked why flowers were not delivered on the 22nd as scheduled. I was told florist was closed. I asked why the delivery date was offered on website when the assigned florist was closed. I asked why I received no notification so I could have made other arrangements? Why wasn't a florist selected to prepare and deliver the flowers in the 22nd? I have no answers.
In the meantime I missed an opportunity to support a dear friend that lost a parent who was a decorated military veteran. Had I known what was happening, then I would have chosen another flower vendor. Funeral has come and gone.
SYRACUSE, NEW YORK -- TWICE I have been disappointed by this company, NEVER USE FROM YOU FLOWERS. I ordered Mother's day flowers to be delivered... on Mother's day (May 13th). I placed the order at the beginning of March just to make sure I get a good price and that I will have my order in there before everyone else so everything would go as planned.
The day after I placed my order and paid a hefty shipping charge they contacted me and said they will not be able to deliver the flowers on time, my choices are either 3 days before or 3 days after and there was nothing they could do about it. Then why did they give me that option when I was checking out? I could have went elsewhere if they were honest on their website about not being able to fulfill my request.
The second time I used this company (after forgetting my first experience) my friend was fired from her job and moving out all within a weeks notice. I placed an order on Monday for flowers to be delivered by Friday. She was leaving at noon on Friday. The week comes and goes and my friend does not text me about any flowers so when I contact customer service they told me they can deliver them by Saturday night...
TWICE I have been disappointed by this company and their customer service does not care about their customers. My emails get passed around to this person and that person but no one gives me straight answers or compensates me for their incompetence. NEVER USE THIS COMPANY!
OLD SAYBROOK, CONNECTICUT -- Ordered flowers for a funeral 3 days prior to funeral. I called the funeral home to find out the best time for delivery and notified FromYouFlowers. They called me on the date of delivery to tell me they did not have the exact flower I ordered and I asked for confirmation that it would be delivered that day. They said they only deliver on the day of funeral.
I told them I had requested it be delivered the day before as suggested by the funeral home since it was an early funeral. They assured me the flowers would be delivered prior to funeral. I received a call the next afternoon stating they had failed to deliver the flowers in time. I asked to credit my account. Five days later they still had not credited my account.
ANTIOCH, TENNESSEE -- I ordered the Thomas Kinkade Holiday Centerpiece. Instead of the one I ordered from his 2017 collection, they sent the one from 2015! I contacted customer service twice and received nothing but a runaround and offers of 20% off. I wanted the correct item delivered or a full refund. So far, nothing. Do not order from these people.
SAYBROOK, NORTH CAROLINA -- I placed an order for a dozen roses to be sent to my girlfriend's job on Wed 7/29. They were ordered with same day delivery and given instructions that the business closes at 3pm. NO DELIVERY. Tuesday I asked for them to be redelivered Thurs to work but said she was going to be leaving at 1pm. NO DELIVERY. I then called at about 2pm to ask if they could be delivered to her home address later that day. They confirmed with the florist that they could be and that deliveries were done until 7pm. My girlfriend was home at 4pm waiting. I spoke to her at 7:20 and asked if they were delivered, still no delivery.
I called these clowns back and asked for a new florist to try and deliver them to work again today (Fri 7/31) but let them know she was leaving work early to go out of town for the weekend. I was told they would "upgrade the order" and include an apology note. Guess what? They still weren't delivered. That's 3 days, 2 florists, and times they had flowers go out for delivery only to not be delivered. They say they can't guarantee delivery time, why can every other company give some sort of estimated delivery time or especially in the case of a missed delivery make sure the order gets priority and is delivered first the following day?
I called to complain and ask for a refund and the girl I spoke to asked if her manager could call me to discuss this and offer me free flowers? Free flowers always sound like a great idea, the problem is these idiots wouldn't deliver them anyway. No thanks. I'll pass. I have never in my life dealt with such complete and utter incompetence. I should have handpicked the roses myself and driven a couple hours and delivered them myself. At least I know they would have actually gotten delivered and considering the amount of time I spent on the phone with these morons, it might have actually saved me time.
If you ever have a loved one die, don't order flowers from these fools unless you want them delivered the day they rise from dead, because that's about how long it's going to take to get your flowers to their destination. Again 3 days... 2 florists... 4 attempts to two different addresses... NO FLOWERS. NEVER AGAIN!!!
DES MOINES, IOWA -- I ordered a candy basket for my grandson for his opening night at the community theater. They delivered 2 baskets and charged me twice. The two baskets were not equal in size or content. They offered to pick the second one up as long as it was untouched. Right! It was delivered to 12 year olds two days ago! I was on hold with them for 1 hour.
MIAMI, NEW YORK -- The most dysfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on Google Maps and it popped up no problem. She said she will let the florist know that it works through Google... Fine... Simple misunderstanding.
So then I get a call the day it was supposed to be delivered (yesterday) at around 4 pm by customer service once again. She was claiming the same thing the lady I just spoke to the day before was. I now tell this CSR that I had the same conversation the day before and she tells me there is nothing in the notes that that conversation ever took place. She was very apologetic and put me on hold while she called the florist to confirm they were aware of the address situation and that it would be able to be delivered by Sunday, Valentine's Day.
She comes back on the line and let's me know she took care of it and for my troubles she was giving me a free upgrade to include flowers and chocolates, a 15% discount on my current order and a $15 gift certificate. Woohoo! Awesome right?? NOPE! GUESS AGAIN!! It's now 3:30 PM on Valentine's Day and I just received another phone call from their customer service saying the florist could not find the house and it will not be delivered. I told her to get me in contact with the florist themselves and I'll deal with them myself. She said she had tried calling them herself because she already had the right information but they would not answer or return her message.
This is more a dig at the florist that's behind the scenes. But you gotta question the professional integrity of any broker who is willing to do business with these idiot florists. Needless to say, I cancelled my order and my girlfriend who is on the other side of the country will not be receiving flowers from her loving boyfriend on Valentine's Day. THANK YOU FROMYOUFLOWERS.COM AND UNKNOWN STUPID FLORISTS!!!
FLORIDA -- Worst flower delivery ever. Don't bother about choosing a specific bouquet or arrangement on their site. You are wasting your time as they will deliver whatever they want. Also don't waste your money on same day or early morning delivery as they will deliver whenever they feel like. We placed two orders and both were unacceptable wrong. They might blame their local supplier (Omer Flowers in Fort Lauderdale) but that is not our problem. It is their own business concept and they choose whom to deal with. Waste of time, effort and money. There are plenty of other suppliers to choose from.
NEW YORK, NEW YORK -- Ordered a bouquet on the 19th for delivery on the 20th. Paid for an expedited fee ($4.99) which guaranteed delivery by 12pm. The flowers did not get delivered until after location was closed (school office) at 5pm. This company is basically a marketing firm that serves as a liaison between you and small private florists. Those florists have no contact with you and I doubt they are even made away of time considerations. They certainly weren't in my case.
I went with this service because it was about $30 cheaper for a similar bouquet, but I ended up regretting it. Just spend the extra money and go with a bigger and more well established company. I talked to customer service and received a refund, but by then I was too disappointed to care.
LANSING, MICHIGAN -- Ordered flowers one day before the funeral with expedite charge to be delivered before 11:30. I was at funeral home and didn't see the flowers. Call them and they said they couldn't find a florist to fill my order. They never called me. They offered to send another arrangement to a different address. I said "no, it's too late now". Can you send them to heaven! I was so embarrassed that my flowers did not arrive for a dear friend. Very incompetent!!!