OLD SAYBROOK, CONNECTICUT -- We had originally ordered flowers on Monday for same-day delivery, which did not occur. With a credit we were open to having the flower delivered Tuesday, but that did not happen. We had to have the address changed because my brother, his wife, and newborn baby we're going home this morning. Our flowers were suppose to be delivered today to the new address. We called today to see if that had happened because we did not receive any confirmation. Our flowers have still NOT been delivered and we're told they can't be delivered today...we got our money back and will never use this company again!!!
SPARTA, NEW JERSEY -- I'm very unhappy with my next-day gift delivery. The picture on the website of the all yellow bouquet was stunning and of course that was nothing like what the recipient received - 5-6 completely opened tulips with NO buds and a bunch of white filler. An embarrassment and a total ripoff. I will never be using this company again!
I took pictures to send a customer representative and they at first tried to explain that this was acceptable in a florist's choice bouquet (come on!) and then offered me a measly $12 towards another purchase with them - as if I'll ever be using this company again! Why would I want to spend more money on this crummy company?
I clearly explained the problem with multiple pictures and at first the customer service representative was extremely aloof and patronizing. When I emailed back that I was so unhappy with what was clearly a ripoff and their lack of customer service, that I would be filling out negative reviews, I finally got an offer of $12 off another bouquet which was an insult. I don't want to order any more flowers from this company! I'm still embarrassed by the extremely small and cheap-looking bouquet they sent.
GREENSBURG, PENNSYLVANIA -- The worst!! Ordered flowers for a friend that had a baby at 1:30 pm. Website says same-day delivery if ordered by 3 pm, recipient's time zone. At 4 pm I received a call saying the flowers weren't going to make it that day. By this time, it was too late to get same day delivery from another florist. They offered a $10 gift card for future purchase and a note of apology. Are they joking?? I would never use them again!
I got a refund of most of my money and an assurance they would be delivered the next day before 11 am, when my friend was being discharged. Guess what...just spoke with my friend, who left the hospital at noon today...NO FLOWERS!!! This is the worst company ever!! I don't know how they stay in business. If you see good ratings on their website, it is because they get you to do a survey immediately following the placing of the order... Too early to know the problems that are coming!!
NEW YORK, NEW YORK -- Ordered a bouquet on the 19th for delivery on the 20th. Paid for an expedited fee ($4.99) which guaranteed delivery by 12pm. They flowers did not get delivered until after location was closed (school office) at 5pm.
This company is basically a marketing firm that serves as a liaison between you and small private florists. Those florists have no contact with you and I doubt they are even made away of time considerations. They certainly weren't in my case.
I went with this service because it was about $30 cheaper for a similar bouquet, but I ended up regretting it. Just spend the extra money and go with a bigger and more well established company.
I talked to customer service and received a refund, but by then I was too disappointed to care.
I purchased flowers for a friend of mine from WeCare@FromYouFlowers.com. I purchased on April 2, 2011 @ 10 pm, paid extra for same day delivery. The delivery was never made and I was notified at 6:10 pm that flowers could not be delivered. I e-mailed WeCare@FromYouFlowers.com and told them to cancel my order. I had paid for same day delivery, the flowers where not delivered, I was not notified until after business hours and the recipient had not been notified.
I received an e-mail from WeCare@FromYouFlowers.com stating their apologies and asked if they could call recipient and apologize and explain what had happen. I was also told in the email that I would not be charged for the order and that the flowers would be upgraded and sent that day which was Monday, April 4th. I was notified that recipient was notified of failure to deliver flowers and was told that delivery today would be fine.
April 4th, 2011 I received another e-mail from WeCare@FromYouFlowers.com stating they could not find a flower shop to deliver that day but notified recipient and delivery would be OK for April 5th 2011. On April 5th 2011 I was then notified that the flowers I ordered were not in stock and that WeCare@FromYouFlowers.com would substitute my order for a Paece Lily or Lilac. Then I come to find out that my credit card has been charge for my original order.
Very disappointed, spent way too much time taking care of an order that should have been very simple. All I can say, don't use this company, you will be charge and never receive your order.
I ordered from FromYouFlowers and everything seemed to go smoothly, including on-time delivery. However, about a week later I started getting harassing phone calls from the company, telling me that the plant was not available and to choose something else. When I finally returned the calls (I was in meetings for most of the day and they called about 10 times), I informed them that the delivery had taken place the week before and I had no idea what they were talking about. They said they were sorry for bothering me and it was a miscommunication.
I came to find out that the recipient had received the flowers upside down and crushed and she had to throw them out since they were ruined. When she called to complain to the company, they said they'd send out new ones and waited all day for this to happen, which it never did. They have now said they will refund my money, which was last week, I haven't seen it yet, but I am crossing my fingers. STAY AWAY FROM FROMYOUFLOWERS!!
OLD SAYBROOK, CONNECTICUT -- I ordered flowers for my gf who had a bad day and expected them to be delivered by noon, paid for the rush delivery, etc. However I signed the 'from' portion of my gift card (to be included in the flowers) differently from my BILLING/SHIPPING address. This, for some reason unbeknownst to me, tripped their 'fraud alert', and caused my order to not only be delayed, but for me to not be notified at all.
So noon rolls around, and no happy phone calls, voicemail, text, nothing. I call to check my status and she explains this to me, offers to refund me only the $5 which I paid for guaranteed shipping before noon, and offers to have it thereby 4 pm, today, which does not work at all, ruins the surprise, and leaves my flowers with her doorman until 10 or 11 pm.
This especially perturbs me because my card is MY BUSINESS, NOT THEIRS. Card was verified, $60 paid already. I've worked in online retail and a $60 order very rarely triggers fraud. The lady also explained that 'someone should have called to verify this morning, a further clarification of what a crap show this operation truly is.
While I appreciate the refund for their failures on guarantees, the invasion of personal privacy as a consumer coupled with the fact that their attempt at righting a potential wrong ruined my entire surprise, leaves me feeling completely ripped off, and unsatisfied. 60$ for a surprise was a good deal, 55$ for delays, issues, idiots, and having to confirm with my girlfriend that she 'may be home' 'just in case' really screwed over this experience. Amateurs. Avoid. ProFlowers, all day.
I ordered flowers for Mother's Day on May 6 to be delivered on Friday, May 8. The flowers were not delivered. I contacted the company on Saturday to inquire about the problem and was told the florist couldn't fulfill the obligation. They could do so on Tuesday with a free upgrade and letter of apology. Tuesday rolled around, and again no flowers. No flowers on Wednesday, so I requested a refund. Again, the florist was blamed. If you read other reviews of the company, the same excuse was used all over the country. Are there that many unreliable florists that FromYouFlowers uses? I doubt it! Very unreliable! I will never do business with them again.
OLD SAYBROOK, CONNECTICUT -- I agree with everyone, this company sucks! I ordered flowers for my girlfriend's birthday weeks in advance & the day before they email me with a UPS tracking number. I would of NEVER ordered flowers that came in a box and it's pretty much do-it-yourself. I was never notified that it would be delivered by UPS and not hand-delivered. As soon as I received that email, I called the 800 number & the two people I spoke to said yes they will cancel the order and in the morning, I went back into my email account and notice it said out for delivery.
I called back to the 800 number and spoke with a new person. She told me it was too late to cancel the order because it was out for delivery & if the person receiving the flowers refuses the flowers, I wouldn't get refunded anything anyway. I had already place a new order with a new company because I was told it would be cancelled.
I live in California and the flowers were for Florida. Next time I am going with yellow pages & local florist, not one that says service the Florida area. This company really has no consideration for their customers at all! I will NEVER order from this company again.
Severely disappointed. Ordered funeral flowers for best friend's father, a man that was like a father to me. 2 hours before the visitation, they called, could not get the flowers there...would deliver the next day to church with a free upgrade. I went to the church, no flowers. That evening at 8:30 pm they called, they could not get the flowers there. Sorry. Offered to send a plant to the house if I had an address with a free upgrade. I told them I wanted a full refund on my credit card. They told me they would send me a gift certificate (which I will never use). Thanks for making me look cheap to the family that did more for me than my own.