Poor Quality / Bad Service
OLD SAYBROOK, CONNECTICUT -- THIS COMPANY IS A SCAM !!! I ordered 24 multi-colored roses with a vase, box of chocolates, and gift card for my mom for Mother's Day. I live in DC and my mom lives in Ohio, so I tried this company out. ... read full review2 Replies - Latest reply on 02/22/2009
I ordered flowers for Mothers Day on May 6 to be delivered on Friday, May 8. The flowers were not delivered. I contacted the company on Saturday to inquire about the problem and was told the florist couldn't fulfill the obligation. They could do so on Tuesday with a free upgrade and letter of apology. Tuesday rolled around, and again no flowers. No flowers on Wednesday, so I requested a refund. Again, the florist was blamed. If you read other reviews of the company, the same excuse was used all over the country. Are there that many unreliable florists that From You Flowers uses? I doubt it! Very unreliable! I will never do business with them again. Add reply
I ordered from From you flowers and everything seemed to go smoothly, including on-time delivery. However, about a week later I started getting harassing phone calls from the company telling me that the plant was not available and to chose something else. When I finally returned the calls (I was in meetings for most of the day and they called about 10 times), I informed them that the delivery had taken place the week before and I had no idea what they were talking about. They said they were sorry for bothering me and it was a miscommunication. I came to find out that the receipricant had received the flowers upside down and crushed and she had to throw them out since they were ruined. When she called to complain to the company they said they'd send out new ones and waited all day for this to happen, which it never did. They have now said they will refund my money, which was last week, I haven't seen it yet, but I am crossing my fingers. STAY AWAY FROM FROM YOU FLOWERS!!1 Replies - Latest reply on 05/06/2010Add reply
Their website looks great but the flowers that showed up were COMPLETELY UGLY and not what I saw on the website. In addition, the flowers showed up the next day, instead of the same day, which I paid extra for. When I called to complain, they gave me back 20% from the order. Big deal, the fact is that they are a bad company. Try another one and save your money. Add reply
OLD SAYBROOK, CONNECTICUT -- I agree with everyone this company sucks! I ordered flowers for my girlfriends birthday weeks in advance & the day before they email me with a UPS tracking number.. I would of NEVER ordered flowers that came in a box and its pretty much do it yourself I was never notified that it would be delivered by UPS and not hand delivered. As soon as I received that email I called the 800 number & the two people I spoke to said yes they will cancel the order and in the morning I went back into my email account and notice it said out for delivery. I called back to the 800 number and spoke with a new person she told me it was too late to cancel the order because it was out for delivery & if the person receiving the flowers refuses the flowers I wouldn't get refunded anything anyways. I had already place a new order with a new company because I was told it would be cancelled.
1 Replies - Latest reply on 03/18/2010Add reply
I live in California and the flowers were for Florida. Next time I am going with yellow pages & local florist not one that says service the Florida area. This company really has no consideration for their customers at all! I will NEVER order from this company again.
From You Flowers -
Severely disappointed. Ordered funeral flowers for best friends father, a man that was like a father to me... 2 hours before the visitation, they called, could not get the flowers there...would deliver ... read full review6 Replies - Latest reply on 01/05/2010
Phony Same Day Guarantee!
I should have continued to order from my normal florist but I foolishly thought I'd give a new company, From You Flowers, a try since they'd sent me a coupon via email. I placed my order at 8:30 am for ... read full review1 Replies - Latest reply on 10/31/2008