Good morning to all. Please do not use this company for anything. I requested flowers for my mother's 75th Birthday to be delivered to her home. I paid an extra fee to have it delivered that day. The company stated it would be delivered in four hours. 8 hours went by and no call from my mother stating she loved the flowers, so I called and asked her if anyone has been by to see her. Her reply: "No one, why?" So I had to call the company back and find out what went wrong.
They did apologize to me and state they would return the extra money I paid to have it delivered that day and they would upgrade the flower arrangement for her and it would be delivery the next day. So the next day a 75-year old woman waited around in hopes of a bouquet of beautiful flowers and nothing came, and the next day again nothing come.
On the fourth day I called them asked them what went on, why I mother did not receive her flowers. They said it would be delivery today. Guess what, again nothing. I called them back - they now stated that they tried to deliver the flowers but no one was home. They stated they left a note in the doorway. So I went to my mother's home - no note. My mother stated no one had come by. She doesn't drive and it's too cold for a 75-year old to wander around in the streets.
So the conclusion is they are not truthful about anything they stated to me on phone or e-mail. I have request my full refund from the company and I will contact my bank if it is not refunded to my account. Fraud is fraud. So please save yourself some issues and use someone else and check them out. Thank you for your time.
OLD SAYBROOK, ARIZONA -- This was the worst ordering experience I have ever had. The only reason I used this website was so that my Aunt's flowers could be delivered on her birthday. 4 hours later I am left a voice mail to call John back at 888.838.8853. I call this number back and am forced to listen to advertisement options. I should not have to sit through 30 ads to get to a customer service representative. I felt like I was being scammed and was considering calling my credit card company to report From you Flowers. Which I may need to do any way as I have no idea whether my order has really been cancelled or my money returned.
I hung up, went to the website and called the number provided. The answering service didn't even say the company name and I was on hold. When I finally spoke to the rep, Christopher ** he informed me that the florist couldn't deliver my flowers today because the driver was already out. At this point I have no option to get my Aunt her flowers like I would have at 10:30 am this morning. Christopher ** informed me there was nothing he could do other than have them delivered tomorrow.
I was very upset as I have paid $2.99 same day fee, $14.99 shipping and handling fee on top of the cost of the flowers and still getting no flowers on her birthday. Christopher said he could refund the $2.99, to upgrade the arrangement and call my aunt to apologize. That was very nice of him. However, I wanted those flowers delivered to her today. From You Flowers processed my order, took my money, took away my option of going to a competitor that could have actually fulfilled my order, and then could not make good on their promise. Because at the end of the day, all I wanted was to send my Aunt flowers on her birthday.
HOUSTON, TEXAS -- I am always one to give the benefit of the doubt when it comes to companies making mistakes as no one is perfect. However, I had ordered flowers from this company for my daughter's birthday back in December of 2014. They never came and I was so disappointed. I called and was put on hold forever with their "customer service" and then I hung up and sent an email about my disappointment. The response to my request was NOT good customer service at all, and they sent the flowers next day but they were not even what I ordered. I figured they just had a bad time as it was the month of December and the holidays were among us.
Next time I received a discount from them I ordered flowers for a family who lost their daughter when she was 12 years old and was a murder victim. I sent the flowers for the anniversary of her death to her mother, father and brother, to arrive on the date they were praying for justice for their daughters murder. This bogus company sent me an email that the flowers were delivered at 11:43 pm that day/night! Really??? You would deliver these that late at night just to say you got them there "on time" for that day??
Wow, so I waited to hear from the people I sent the flowers to as I have been sending them flowers each year since their daughter was killed and they always let me know they received the flowers with my note. I never heard a word. How embarrassing is it to have to ask someone if they received your gift??? Well I did just that against my wishes and was told that they never received anything from me!!! The flowers did not arrive at all that day or any day after!!! This company is absolutely a sham and I will tell you BUYER BEWARE THEY WILL RIP YOU OFF AND EMBARRASS YOU!!! What a horrible story to have to tell. I would not even give them 1 STAR if that were possible.
I placed an order on a Tuesday for a Thursday morning delivery. (They advertise that they can do same day delivery… I can only imagine!) I paid an extra $4.99 to have the birthday bouquet delivered before 12noon. The flowers still had not arrived at 5 pm. I had already spoken to three different people, who all had different excuses, as to why the flowers had not been delivered. One stated that the florist was waiting for fresh flowers, one said there was too much traffic, and one wasn't sure what had happened, but assured me that the flowers should arrive by 3 pm!
They also claimed to have called the person receiving the flowers, but she did not receive any calls on her cell phone until the evening, when she was at her surprise party. Who were they calling??? This company is extremely disappointing. The next day, the birthday girl sent me a photo of the bouquet, and it looked nothing like what I had ordered. Do not use this company unless you want to aggravated and disappointed.
BETHPAGE, NEW YORK -- I used FromYouFlowers for a funeral arrangement and asked for it to be delivered in the morning as the wake was one day. This order was placed two days before the wake. The arrangement was delivered at 5 PM in the evening, the wake was until 9 PM. If I would have known this I would have never ordered this arrangement. The arrangement was so cheap looking that I was embarrassed as it was for my husband's sister. It looked nothing like the picture, it had more greenery than flowers.
OLD SAYBROOK, CONNECTICUT -- My Niece's visitation was Feb. 14, 2013 at Forest Lawn in Covina Hills, CA. I instructed Fromyouflowers.com to deliver the white rose casket spray in time for the visitation at 5:00 P.M. on the 14th. On the 13th, I decided I'd better call them and make sure everything was on track. It was only after I called them that they told me they were delivering the flowers on the 15th for the funeral. When I asked them why not the 14th as I asked, they said the funeral home at Forest Lawn had told them they could not deliver on that day. I actually drove to the funeral home to find out what was amiss. They found it was a fluke in their system and assured me everything was fixed.
On the 14th at 5 pm my family and I arrived to find a plain casket with no flowers. I spend 20 minutes waiting for Fromyouflowers.com to respond and was told they refused the flowers again. After a back and forth tussle with the funeral home and fromyouflowers.com, the flowers were finally delivered. They actually had the temerity to mention that it was "Valentine's Day" and that the florist might not be able to deliver on such short notice. For their part, Forest Lawn responded by having their own florists immediately make a lovely spray of flowers with no cost to me. Foryouflowers.com, on the other hand, seemed bent on finding excuses for their failure.
I wrote them a letter and a supervisor called me. I explained what had transpired and his first response was that I had been called. That was a lie and a bad start for them. After that, it went downhill. As I tried to explain, he talked over me and I had to keep saying "hello" before he shut up and let me get a word in edgewise. The conversation didn't last long because all he wanted to do was find excuses for their lack of good service. If I'd heard a "we're sorry" for your inconvenience or something like that, I'd have been somewhat satisfied. But I never heard those words.
GREENVILLE, NORTH CAROLINA -- DID NOT DELIVER and POOR CUSTOMER SERVICE! I do not usually post comments but was extremely disappointed in Fromyouflowers.com. I ordered flowers for a special occasion. The flowers were not only promised to be delivered same day, but needed to be delivered on the day for the purpose! My credit card was charged so I assumed the order was placed and flowers delivered. I got a call 2 days later from the company saying that the flowers could not be delivered on the day promised or the day after, but would I like to have them delivered the following day (3 days after ordering)?!
Oh, and "for my inconvenience," the delivery fee would be waived! (WELL, I WOULD HOPE SO, CONSIDERING THEY WERE NOT DELIVERED WHEN THEY WERE SUPPOSED TO BE!!!!!) I would have also liked to be offered a % off, but they "could not do that." I declined, asked for my money back and called a local florist. Spent a little extra in the end but my flowers were delivered same day with a smile!
Bottom Line: Do not order flowers from this website! My boyfriend ordered me a vase of 30 pink tulips and paid for same day delivery. On the website, is pictured a vase bursting with full, vibrant, fully bloomed tulips. What did I receive? A teeny tiny vase in a gigantic box. The vase held not 30, but 17 tiny, squat, completely closed pink tulips that were suffocating in tight plastic wrap. I unwrapped them and four of the 17 (not 30) tulips promptly fell to the floor (they were broken on arrival and I am pretty confident that they were broken before they were shoved into the vase for shipping). Most of them had brown (dead) tips.
I sent a picture to my boyfriend and he was mortified! He had spent over 83.00 for this mess??? I have honestly seen fuller, healtheir, prettier flowers at 7-11 for about $8 or $9. Also, the vase was covered in fingerprints and dust. The little greeting card? Filthy (I mean with brown and green smear on it) torn and printed on some kind of white, perforated paper in faded black in with some weird graphic of 2 open cardboard boxes. Random. I called From You Flowers and I got the most sympathetic customer service representative on the phone, who apologized profusely and said she would refund my boyfriend in full.
She also encouraged me to NEVER order from the website, as the flowers are lower quality and look nothing like the picture. She said to call to place the order, as they will use a reputable, local florist that will actually do a good job. So, I thanked and her and decided that a refund was not enough. I wanted my Valentine's flowers and I wanted my boyfriend to not be so humiliated! So, this is on a Friday (2 days before Valentine's day). I shoot off an email to customer service and ask for a replacement. I get a semi-canned reply and they said they will send me a replacement...... on Tuesday (2 days after V-Day!). Why would I want their crappy flowers 2 days after V-day?
I want them on or before V-day and I want them from a REAL florist. I reply to the email and never got a response. So.... today I get a delivery from fromyouflowers.com. Deja-vu! I open the gigantic box (not very eco-friendly company, maybe???) and find the same tiny, squat vase shoved full of (this time 30) pink tulips, fully closed tulips, of course and you could see the brown rot on them through the suffocating plastic. All of my co-workers came in to get a laugh. I opened the tulips and put them in the vase. Of course, the vase is tiny, so the flowers don't fit and they are brown and smooshy in areas and falling over and the petals are separating.
I send a pic to my boyfriend - his reply? "WOW- they embarrassed me again." THEN, my co-worker tells me that her mom also ordered flowers from this website for Valentine's day and they were AWFUL. Her mom called to complain about the low quality and the price and they offered her a nominal discount -which she found degrading.
Long story short - I never got Valentine's Day flowers and my boyfriend has pretty much declared that he will never risk buying flowers again! Save yourself the embarrassment and bypass this company all together. Go with a florist that is affordable, provides fresh product, takes pride in presentation and more pride in customer service - because based on my experience, fromyouflowers.com cannot cut it.
BARTONSVILLE, PENNSYLVANIA -- My husband ordered flowers for my boss because she did us a favor. When they came I thought they looked cheap. ** said she loved them (of course). When I got home I asked him about the flowers. He showed me the picture online. They looked nothing like the picture. I emailed my disappointment and they send me a $10 off my next purchase. Are they crazy? Who would buy from them again???