I place two orders - one for each Mom of mine - my mother and my mother-in-law. Let's start with my mother's order. It came in and was not at all what I ordered. When I called customer service about it, their computer translated it to a different bouquet, instead of the radiant Peruvian Lilly bouquet, however, my confirmation was what I ordered. Not only was it not the Lilly bouquet, it didn't even look like the other - the flowers were from ROYER'S flowers - a shop I don't shop at because they make terrible bouquets locally and I recommend you do not use them. They sent DEAD carnations and 7 Lilly flowers.
I called customer service and got my money back but Royer's gets to pick up the flowers? They ruined my gift and I don't think I should have to give back the flowers. Now let us move on to my Mother-In-Law's order. They were supposed to be delivered on Saturday to her home... and I find out on Saturday night that they never arrived.
Customer service offered to redeliver on Tuesday, because they couldn't deliver Monday - so I agreed to this rather than getting all of my money back because I wanted my Mother-In-Law to have flowers for Mother's Day. So, it is now Tuesday night and my Mother-In-Law never got her flowers. I called customer service and got my money back. I will never EVER use fromyouflowers.com again.
My son is away at college and he is celebrating his 20th birthday there. I wanted to do something special for him, so I decided to send him a fruit and snack basket. I wanted it to be special, so I was willing to spend a little more than average for this occasion. I found a delightful-looking basket on fromyouflowers.com. I ordered the Deluxe basket and the optional balloons, of which I could specify the colors. I waited anxiously all day until I received a photo via cell phone. I was so disappointed when I saw the basket! It looked absolutely NOTHING like the one in the picture as advertised. The balloons were even the wrong colors.
I wrote the company and email, as they have a so-called 100% Satisfaction Guarantee. Ha! First they offered me a $10 certificate to be used on a future purchase. Um NO. There won't be a future purchase, thank you. I sent a reply quoting their guarantee that they would either refund my money or send a replacement.... my choice. This was countered with an email stating that they would "give" me a 20% refund in addition to the $10 coupon.
I emailed them back and asked if I was to presume that their 100% Satisfaction Guarantee is a farce because giving me a 20% refund is not the same as refunding my money. I didn't receive a reply yet. I will not do business with these folks again. I wish I could upload photos here, because I could show you the difference between the two (advertised one and actual delivered one).
Bottom Line: Do not order flowers from this website! My boyfriend ordered me a vase of 30 pink tulips and paid for same day delivery. On the website, is pictured a vase bursting with full, vibrant, fully bloomed tulips. What did I receive? A teeny tiny vase in a gigantic box. The vase held not 30, but 17 tiny, squat, completely closed pink tulips that were suffocating in tight plastic wrap. I unwrapped them and four of the 17 (not 30) tulips promptly fell to the floor (they were broken on arrival and I am pretty confident that they were broken before they were shoved into the vase for shipping). Most of them had brown (dead) tips.
I sent a picture to my boyfriend and he was mortified! He had spent over 83.00 for this mess??? I have honestly seen fuller, healtheir, prettier flowers at 7-11 for about $8 or $9. Also, the vase was covered in fingerprints and dust. The little greeting card? Filthy (I mean with brown and green smear on it) torn and printed on some kind of white, perforated paper in faded black in with some weird graphic of 2 open cardboard boxes. Random. I called From You Flowers and I got the most sympathetic customer service representative on the phone, who apologized profusely and said she would refund my boyfriend in full.
She also encouraged me to NEVER order from the website, as the flowers are lower quality and look nothing like the picture. She said to call to place the order, as they will use a reputable, local florist that will actually do a good job. So, I thanked and her and decided that a refund was not enough. I wanted my Valentine's flowers and I wanted my boyfriend to not be so humiliated! So, this is on a Friday (2 days before Valentine's day). I shoot off an email to customer service and ask for a replacement. I get a semi-canned reply and they said they will send me a replacement...... on Tuesday (2 days after V-Day!). Why would I want their crappy flowers 2 days after V-day?
I want them on or before V-day and I want them from a REAL florist. I reply to the email and never got a response. So.... today I get a delivery from fromyouflowers.com. Deja-vu! I open the gigantic box (not very eco-friendly company, maybe???) and find the same tiny, squat vase shoved full of (this time 30) pink tulips, fully closed tulips, of course and you could see the brown rot on them through the suffocating plastic. All of my co-workers came in to get a laugh. I opened the tulips and put them in the vase. Of course, the vase is tiny, so the flowers don't fit and they are brown and smooshy in areas and falling over and the petals are separating.
I send a pic to my boyfriend - his reply? "WOW- they embarrassed me again." THEN, my co-worker tells me that her mom also ordered flowers from this website for Valentine's day and they were AWFUL. Her mom called to complain about the low quality and the price and they offered her a nominal discount -which she found degrading.
Long story short - I never got Valentine's Day flowers and my boyfriend has pretty much declared that he will never risk buying flowers again! Save yourself the embarrassment and bypass this company all together. Go with a florist that is affordable, provides fresh product, takes pride in presentation and more pride in customer service - because based on my experience, fromyouflowers.com cannot cut it.
OLD SAYBROOK, ARIZONA -- This was the worst ordering experience I have ever had. The only reason I used this website was so that my Aunt's flowers could be delivered on her birthday. 4 hours later I am left a voice mail to call John back at 888.838.8853. I call this number back and am forced to listen to advertisement options. I should not have to sit through 30 ads to get to a customer service representative I felt like I was being scammed and was considering calling my credit card company to report From you Flowers. Which I may need to do any way as I have no idea whether my order has really been cancelled or my money returned.
I hung up, went to the website and called the number provided. The answering service didn't even say the company name and I was on hold. When I finally spoke to the rep, Christopher S. he informed me that the florist couldn't deliver my flowers today because the driver was already out. At this point I have no option to get my Aunt her flowers like I would have at 10:30am this morning. Chrsitopher S. informed me there was nothing he could do other than have them delivered tomorrow. I was very upset as I have paid $2.99 same day fee, $14.99 shipping and handling fee on top of the cost of the flowers and still getting no flowers on her birthday. Christopher said he could refund the $2.99, to upgrade the arrangement and call my aunt to apologize. That was very nice of him. However, I wanted those flowers delivered to her today. From You Flowers processed my order, took my money, took away my option of going to a competitor that could have actually fulfilled my order, and then could not make good on their promise. Because at the end of the day, all I wanted was to send my Aunt flowers on her birthday.
HOUSTON, TEXAS -- I am always one to give the benefit of the doubt when it comes to companies making mistakes as no one is perfect. However, I had ordered flowers from this company for my daughter's birthday back in December of 2014. They never came and I was so disappointed. I called and was put on hold forever with their "customer service" and then I hung up and sent an email about my disappointment. The response to my request was NOT good customer service at all, and they sent the flowers next day but they were not even what I ordered. I figured they just had a bad time as it was the month of December and the holidays were among us.
Next time I received a discount from them I ordered flowers for a family who lost their daughter when she was 12 years old and was a murder victim. I sent the flowers for the anniversary of her death to her mother, father and brother, to arrive on the date they were praying for justice for their daughters murder. This bogus company sent me an email that the flowers were delivered at 11:43 pm that day/night! Really??? You would deliver these that late at night just to say you got them there "on time" for that day??
Wow, so I waited to hear from the people I sent the flowers to as I have been sending them flowers each year since their daughter was killed and they always let me know they received the flowers with my note. I never heard a word. How embarrassing is it to have to ask someone if they received your gift??? Well I did just that against my wishes and was told that they never received anything from me!!! The flowers did not arrive at all that day or any day after!!! This company is absolutely a sham and I will tell you BUYER BEWARE THEY WILL RIP YOU OFF AND EMBARRASS YOU!!! What a horrible story to have to tell. I would not even give them 1 STAR if that were possible.
OLD SAYBROOK, CONNECTICUT -- My Niece's visitation was Feb. 14, 2013 at Forest Lawn in Covina Hills, CA. I instructed Fromyouflowers.com to deliver the white rose casket spray in time for the visitation at 5:00 P.M. on the 14th. On the 13th, I decided I'd better call them and make sure everything was on track. It was only after I called them that they told me they were delivering the flowers on the 15th for the funeral. When I asked them why not the 14th as I asked, they said the funeral home at Forest Lawn had told them they could not deliver on that day. I actually drove to the funeral home to find out what was amiss. They found it was a fluke in their system and assured me everything was fixed.
On the 14th at 5 pm my family and I arrived to find a plain casket with no flowers. I spend 20 minutes waiting for Fromyouflowers.com to respond and was told they refused the flowers again. After a back and forth tussle with the funeral home and fromyouflowers.com, the flowers were finally delivered. They actually had the temerity to mention that it was "Valentine's Day" and that the florist might not be able to deliver on such short notice. For their part, Forest Lawn responded by having their own florists immediately make a lovely spray of flowers with no cost to me. Foryouflowers.com, on the other hand, seemed bent on finding excuses for their failure.
I wrote them a letter and a supervisor called me. I explained what had transpired and his first response was that I had been called. That was a lie and a bad start for them. After that, it went downhill. As I tried to explain, he talked over me and I had to keep saying "hello" before he shut up and let me get a word in edgewise. The conversation didn't last long because all he wanted to do was find excuses for their lack of good service. If I'd heard a "we're sorry" for your inconvenience or something like that, I'd have been somewhat satisfied. But I never heard those words.
MAINE -- I'm not usually one to write reviews, but as I am currently sitting in Afghanistan with some extra time on my hands AND this happens to have irritated me to the point where I cannot sleep this seemed like something I should review. Being in the military I am used to missing holidays, birthdays, and most any other important event, but the one thing I rely on is that I can always send flowers so that they know I am thinking of them. It was my cousin's 21st birthday today. She's a wonderful young woman who has been through a lot in her short lifetime and I was very unhappy to not be there for it, so I sent flowers. A very pretty arrangement called "Red & Pink Floral Margarita."
Now I should mention my cousin lives in Maine. So, understandably I had expected the arrangement to differ in flower selection due to the seasonal nature of flowers. But the arrangement that showed up was so bad, so substandard to what I had ordered that it makes me sick. Cheap flowers and you can tell the florist put no effort at all into the arrangement. Cheap flowers in a big cheap vase. No, margarita vase even.
Now, if the "florist" in that area cannot provide a product similar to what is paid for online then it would be safe to assume either 1.) It wouldn't be offered so people wouldn't be paying $50 dollars for something that cannot be provided or 2.) The person would be contacted and arrangements for an equal value floral arrangement could be made or 3.) Reimbursement. Nope. They delivered a cheap product on an important birthday for an unreasonable price, nowhere close to what had been ordered.
I actually have pictures of what I ordered versus what was delivered, and if this site let me post them I would. This was from www.fromyouflowers.com. I was actually so disappointed in her receiving these flowers that I repurchased and expedited some from www.1800flowers.com.
I placed an order on a Tuesday for a Thursday morning delivery. (They advertise that they can do same day delivery…..I can only imagine!) I paid an extra $4.99 to have the birthday bouquet delivered before 12noon. The flowers still had not arrived at 5 pm. I had already spoken to three different people, who all had different excuses, as to why the flowers had not been delivered. One stated that the florist was waiting for fresh flowers, one said there was too much traffic, and one wasn't sure what had happened, but assured me that the flowers should arrive by 3 pm!
They also claimed to have called the person receiving the flowers, but she did not receive any calls on her cell phone until the evening, when she was at her surprise party. Who were they calling??? This company is extremely disappointing. The next day, the birthday girl sent me a photo of the bouquet, and it looked nothing like what I had ordered. Do not use this company unless you want to aggravated and disappointed.
GREENVILLE, NORTH CAROLINA -- DID NOT DELIVER and POOR CUSTOMER SERVICE! I do not usually post comments but was extremely disappointed in Fromyouflowers.com. I ordered flowers for a special occasion. The flowers were not only promised to be delivered same day, but needed to be delivered on the day for the purpose! My credit card was charged so I assumed the order was placed and flowers delivered. I got a call 2 days later from the company saying that the flowers could not be delivered on the day promised or the day after, but would I like to have them delivered the following day (3 days after ordering)?!
Oh, and "for my inconvenience," the delivery fee would be waived! (WELL, I WOULD HOPE SO, CONSIDERING THEY WERE NOT DELIVERED WHEN THEY WERE SUPPOSED TO BE!!!!!) I would have also liked to be offered a % off, but they "could not do that." I declined, asked for my money back and called a local florist. Spent a little extra in the end but my flowers were delivered same day with a smile!
I am completely disappointed with what they delivered today! When I placed the order I saw the note on the order saying that they might have to substitute and I called your customer service twice before I placed the order. The first person I spoke to said that it was possible that they may have to substitute the wire mesh for a different color but that would be only change. The second person said that he checked and I would definitely get something that looked very similar in size and presentation. According to the description of the remarkable roses it was to be 36 inches high, 20 inches wide, and 12 inches deep. What was delivered was a simple round vase.
The only reason I ordered this is because of the presentation. It was so much different than anything I have ever seen and I wanted something more than just flowers in a vase. Which is what they delivered a vase of roses. If that is what I wanted I could have gotten it for less than 100$ from Proflowers.com. I went with From You Flowers because I was told of good things from a co-worker who used them. When I called their customer service department I was told there are a lot of unhappy people today and there was nothing you can do for me. I called twice and got the same answer.
I will never order through them again as I don't feel as though they even made an attempt to deliver what I ordered. I understand that this is a very busy day for them and I can understand that there may be a need to substitute a white vase for a red one. However the product you delivered is not even close to what you depicted in size or presentation. How does the service I received meet their specifications of 100% satisfaction? I am not even 50% satisfied and was told "Too bad. Nothing we can do". What I got was 0% satisfaction.
"100% Satisfaction Guaranteed - From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you."