My phone goes out every time it rains. This time it's been out 2 days called this morning they said. It's scheduled for Tue that's 5 day's out !!! You can't make believe it takes that long. They wonder why people switch to other providers. 1 Replies - Latest reply on 10/21/2012Add reply
OWOSSO, MICHIGAN -- Set appointment time for installation no show/ no call. After being on ignore for several minutes, transferred numerous times. Then was told had to call different number. When we got a hold of them, we were told we were set up for self install and a box was mailed to us. We received no box. And why would they have set a time with us for if we were doing it ourselves???
1 Replies - Latest reply on 09/28/2012Add reply
Had to argue with them to get someone out to self install. Then he came with a lousy attitude towards us. Next salesmen from Frontier came to house to sell us internet. We told them we already had it, they said they could beat the rate. We spent over an hour with them while they made calls. Now our bill is higher than it was originally. No explanation.
JEDDO, MICHIGAN -- I am so fed up with this company. They have not sent me a bill in 4 months. I have to contact them every month and see how much my bill is. They have lost 2 checks I mailed out to pay the phone bill. I have been forced to issue a stop payment twice. I have contacted them dozens of times about this problem, But it is the same CRAP every month. I am now coming to the conclusion, That this is the most frustrating phone company I have ever dealt with. We have had problems with our internet blacking out also. They tell us our bill has been lowered, And I find out it is actually raised. I am going to dump this company, As soon as I find an alternative.1 Replies - Latest reply on 09/10/2012Add reply
DON'T GO WITH FRONTIER. THEY WILL CHEAT YOUR MONEY. I signed up with them for one year contract but in reality they put me in a 2 years contract with I didn't know so when I deactivate my service with them they charged me early termination fee $320. Stay away from them. Add reply
Thanks but no thanks
SEATTLE, WASHINGTON -- I will never fly with them again... My flight was supposed to leave from Sea-Tac at 6:15 am on a Saturday morning, boy was I in for a long day. First we sat on the plane at the gate for an hour. We were ... read full review2 Replies - Latest reply on 03/28/2012
I am a victim of double and triple billing. My bill from $375.00 per month is now around $1200.00 after switching. One customer service clerk does not know what the other is doing. They manipulate the bills. They are a big company and thus think that they can get away with fraud by blackmailing the consumer. This company is a nightmare. I would not recommend them to any one. 2 Replies - Latest reply on 11/22/2011Add reply
Frontier is an awful company. They do not care how they treat people. First they were suppose to install a phone line. I was told again and again they would be out. Stayed home all day and waited for them. They never showed and they never called. I called in and I was told they would come the next day. I waited and no one called or came. I called again and I was told they would be out sometime over the next four days and I would just have to stay home in case they came. I have called and talk to them over and over. No help. I asked for an address or phone where I could contact someone higher up and was told they do not give out that information. They are rude and don't care how they treat you. I had to deal with Frontier four years ago and was treat badly then too. Their DSL is slow and does not work half the time. Stay away from them if you can.1 Replies - Latest reply on 09/10/2011Add reply
Please be aware. Leaving Steamboat Colorado on Frontier, on a mildly snowy day, where all other airlines are departing without difficulty, may not be possible. A Frontier airline representative stated ... read full review1 Replies - Latest reply on 03/07/2011
I agree with the last reviewer. This company's credit card is all about ripping you off. I tried to close my wonderful account ($1000 linit with 30% interest), they asked me to transfer my miles before doing so. Then dinged my credit card 1 penny for each mile, totaling $230! I am calling them back, I have been on the phone for an 50 minutes now. Nice classical music. Stay away from Frontier. They are bad news.1 Replies - Latest reply on 01/10/2011Add reply
Last minute Bait and Switch
INDIANAPOLIS, INDIANA -- On December 7th, 2009 I purchased two tickets from Frontier Airlines, one for my father and one for myself. Even though indirect flights cost less I opted to pay more for the advantage of having a direct ... read full review2 Replies - Latest reply on 07/22/2010
DENVER, COLORADO -- Flight initiated in Austin was 1 hr late. Due to a tight connection in Denver, I requested to be placed on the United flight which was on-time. The agent assured me that I would have 20 minutes to make my connection in Denver. After arriving in Denver in gate 4, the greeting agent advised that my Albuquerque flight was departing from gate 64. Arriving at gate 64, the flight had left. I stood in customer service line for 90 minutes. They placed me on a 5pm flight. The scheduled visit to Albuquerque was a day trip.
2 Replies - Latest reply on 03/29/2010Add reply
Frontier refused a refund. The flight was booked through Expedia - their customer service is non-existing; but that is another matter.
What is the purpose of buying trip insurance? In case something unexpectally happens and you can't go. Right!! Wrong according to Frontier Airlines, unless you have a note from MOMMY!! My wife got ill and couldn't go on my trip to Phoenix. I called Frontier's telephone number of their trip insurance which I purchased when I bought the ticket. I read all the information and thought it shouldn't be any problems getting the money back for my wife's portion of the trip. I was still going. Frontier said that I would need a note from the doctor and I would have to sign a letter giving Frontier the okay to look into her medical records. I asked where in the policy does it say this? They couldn't show me. This is an absolutely crazy airline who makes up their own rules as they go along. I will never fly this airline again.4 Replies - Latest reply on 10/13/2009Add reply
Pets flying on board
ATLANTA, GEORGIA -- On my flight from Denver to Atlanta, I took along my Mother's Toy Manchester Terrier. I checked her in at the Denver airport in the required kennel and paid her travel fee. When I got to Atlanta I was ... read full review7 Replies - Latest reply on 06/11/2009
Baton Rouge service discontinued
DENVER, COLORADO -- Frontier called today to notify me that they're canceling my itinerary for late April from Denver to Baton Rouge. They didn't give me the requisite 30 days notice and aren't willing to put me on another ... read full review3 Replies - Latest reply on 04/06/2008
Canceled Vacation to Los Cabos
SACRAMENTO, CALIFORNIA -- Hi! I just wanted to share my misery...I bought tickets in June to go to Cabo San Lucas Mexico for Thanksgiving...Roundtrip Nonstop both ways. Well Frontier decided last week to change everything. They ... read full review3 Replies - Latest reply on 11/22/2007