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Frontier Airlines - Page 2

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44 Reviews & Complaints
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Wrongfull Billing Practice
Posted by Randalllougee2000 on 03/20/2013
IDAHO -- On a calling plan that was fine until this year. Frontier started billing me late fees on my calling plan, they said they could not give me an exact monthly bill because taxes change month to month. They said the only way to correct this was to let them do their auto deduction from my bank. Well this was a flat lie. They personally changed the taxes a bit to gain a late fee.

I complained two months ago to the FCC about this practice. My phone bill is suppose to be set at a certain price every month for unlimited long distance.

Frontier knows I live in a rural area with no cell phone service. They stared this scam this year, before this my bill was set for the same amount every month.
     
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Horrible Customer Service - BEWARE
Posted by Lvthegym on 11/21/2012
DENVER, COLORADO -- To begin, this is my first experience with Frontier Airlines. About 6-weeks ago I purchased an airline ticket for my Wife and I to fly to my cousin's wedding. 7-days prior to our flight, my Grandfather suffered a heart attack. Two days later our small dog dislocated a leg while playing fetch. Unfortunately, both required 24 hour care and since I was a Groomsman in the wedding, we decided my Wife would stay behind to take care of them. I contacted Customer Service to request a refund for my Wife's ticket, given our circumstances, I didn't think this would be an issue. After speaking with two Frontier Airline's customer service reps, I was told that I would need to secure a Dr's note regarding my Grandfather. I had the Dr. complete the note and per Frontier's instructions I submitted the note to receive a refund for the ticket. I called to follow-up with Frontier to check on the status of our refund and was told that Frontier decided that our reason for cancellation was not accepted and we couldn't receive a refund. The representative first asked who's Grandfather it was, I explained since we were married, it was both of ours. She then said (and I quote), "he would need to die to receive a refund." I was speechless, I couldn't believe the insensitivity of the representative They said their is nothing they could do.

I posted my story on their Facebook page, hoping to receive some help. I received a response to my post with-in hours, asking me to email them the details. I emailed them the details with-in the day and after following up twice, I finally received a response two-weeks later stating they looked into my account and saw I flew this past weekend and therefore my Wife would have a 1-year credit, minus $100 change fee and $30 fee booking fee. Seriously?!? Why would I ever want to fly on Frontier again?

This has been a HUGE PITA during a tragic and stressful time in our lives. I would caution all to stay away from Frontier Airlines - they're horrible! I've filed a dispute with AMEX and I hope they will help this issue right.
     
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Poor Repair Service !!!!
Posted by Cmlanham47 on 10/21/2012
My phone goes out every time it rains. This time it's been out 2 days called this morning they said. It's scheduled for Tue that's 5 day's out !!! You can't make believe it takes that long. They wonder why people switch to other providers.
     
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Posted by trmn8r on 2012-10-21:
Good luck - it sounds like the street cable may be in trouble, and phone companies are reluctant to replace them because the future is fiber.

Of course, Frontier's current future IS land lines, as they have been buying them from the original phone companies.

5 days is pretty good - VZ is 7 days.
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Bizarre world of strange accents and where everyone is a supervisor...
Posted by Sdriveline4 on 10/16/2012
NEW MEXICO -- I inherited them, I originally had Midwest mastercards. Midwest was nice to deal with. I was on hold for three and a half hours. I had 2 requests, to dispute a charge and try and reduce my interest rate. The man I spoke with about my dispute, had no clue, he asked questions that had nothing to do with my concern. At one point I even asked if he knew what I was saying. I asked to be transferred to a supervisor. He would put me on hold for up to 20 minutes, come back and ask me a question that had nothing to do with my concern. He did not fully understand English. But he transferred me twice more. Then I was "fortunate" enough to get the "top supervisor" at Frontier and was told she could not help me. Then came time for rate question. I told them I had Cancer and had set up payments before I went into hospital. Payments were never taken out and I was charged late fees. I called from the hospital and was told by another "supervisor", that they do not make arrangements for auto withdrawal. And now I was berated for that because this "supervisor" said they do make those type of arrangements! And no record of my arrangement existed. I was willing to send them proof of my illness. So many people lie, steal cards, or run cards up and end up not paying. That is why interest rates are so high. They caused me so much stress today, it was unreal. I skimmed over a lot of what was said to me. Too upsetting for me. I will do my best to pay and pay off. I am woking 1/3 of what I was. And eventually I will. It is my character that two wrongs don't make a right. They then will never get another dime of my money. They need to take into consideration, a person's good years of being a client, and putting anyone on hold for that time is uncalled for. I feel like I was abused today. It was just plain emotional abuse. They all had the same thick odd sounding accents, just creepy!
     
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Rotten Service Consistantly
Posted by Lisacaverson on 09/27/2012
OWOSSO, MICHIGAN -- Set appointment time for installation no show/ no call. After being on ignore for several minutes, transferred numerous times. Then was told had to call different number. When we got a hold of them, we were told we were set up for self install and a box was mailed to us. We received no box. And why would they have set a time with us for if we were doing it ourselves???

Had to argue with them to get someone out to self install. Then he came with a lousy attitude towards us. Next salesmen from Frontier came to house to sell us internet. We told them we already had it, they said they could beat the rate. We spent over an hour with them while they made calls. Now our bill is higher than it was originally. No explanation.
     
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Posted by Alain on 2012-09-28:
You can make an official complaints about this via http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
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Never Mails My Phone Bill Out.
Posted by Totten169 on 09/10/2012
JEDDO, MICHIGAN -- I am so fed up with this company. They have not sent me a bill in 4 months. I have to contact them every month and see how much my bill is. They have lost 2 checks I mailed out to pay the phone bill. I have been forced to issue a stop payment twice. I have contacted them dozens of times about this problem, But it is the same CRAP every month. I am now coming to the conclusion, That this is the most frustrating phone company I have ever dealt with. We have had problems with our internet blacking out also. They tell us our bill has been lowered, And I find out it is actually raised. I am going to dump this company, As soon as I find an alternative.
     
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Posted by madconsumer on 2012-09-10:
did you get switched to paperless billing?
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Worst phone service ever!!
Posted by Bjmjhef on 08/13/2012
COOKEVILLE, TENNESSEE -- We have had phone service from Frontier in Cookeville, Tn. for last 6 years and most of the time after a heavy rain the line gets loud static so it is nearly impossible to hear anyone. I put in a Magic Jack on my computer which I love (no more long distance charges and it becomes my backup line after it rains).Service techs out so many times I have lost count. Some have said part of line needs to be replaced but they don't want to do it probably because of cost issue. Most customer service reps. unhelpful at the least and sometimes just unpleasant. Now DSL goes out when it rains as well as regular line with static so now I really have a problem. They say they can't fix line unless it is acting up when service tech is here but they always send them after 1-2 days and line working when tech finally gets here. Would suggest you find out who provides phone service in area you plan to move to because I will NEVER again move into area serviced by Frontier!!!!
     
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Lied about Year Term Commitment
Posted by on 07/02/2012
DON'T GO WITH FRONTIER. THEY WILL CHEAT YOUR MONEY. I signed up with them for one year contract but in reality they put me in a 2 years contract with I didn't know so when I deactivate my service with them they charged me early termination fee $320. Stay away from them.
     
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Rotten Service
Posted by Lloyd481 on 05/05/2012
NEW YORK -- This has been a nightmare since the first time they called me to switch to them!! I purchased a bundle from them. After the Dish was hooked-up they lost my work order. Start all over again. New price.. MORE. Did not show up for install of phone or internet..Called customer service. New price..More I told them I wanted out of agreemen To get out of agreement it would be $420.00 early ter. of the Dish. Excalation Dept. said they would help me. New price...MORE. Would not call me back to help me. Their Personal Call Attendent Dept. refuses to return my phone calls even thought they told me to call them after I received my first bill. I made two calls with no reply. This is the worse service I have ever had in 40 yrs. of doing business. Frontier phone does what they want and they don't care if you like it or not..they have you locked into an aggrement that will cost you a fortune to get out of.
     
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Posted by Alain on 2012-05-06:
You may find these web sites helpful: http://www.dos.ny.gov/consumerprotection http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
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Thanks but no thanks
Posted by Trevorkaiser on 03/27/2012
SEATTLE, WASHINGTON -- I will never fly with them again... My flight was supposed to leave from Sea-Tac at 6:15 am on a Saturday morning, boy was I in for a long day. First we sat on the plane at the gate for an hour. We were then told to de-plane due to a mechanical problem and that We would be back on board in no time at all. 45 minutes after exiting the plane we were then told we would have a 3 hour delay. That's when I hoped in line knowing that if I didn't do something soon that I would never make it to my final destination of NYC. The 3 hour marker was of when we were supposed to take off vastly approaching and it was obvious we weren't going anywhere anytime soon. Sure enough I was right, we were then told that our flight would be delayed 8 hours... Yes, I meant to type 8 hours. At this point I wasn't sure what to think. I had been in line for almost 4 hours along with roughly 80+ people watching one person being helped every 30-45 minutes. Did I mention that they only had one person at the desk assisting us. At this point I was making phone call number 2 to Frontier's customer service, my first attempt the representative told me next to nothing and that she couldn't really do anything for me because technically the status of my flight was in route but that clearly wasn't the case. This second call felt a little more promising... While the representative said that I would probably arrive 4-5 hours later than expected I was assured that I would make it to NYC that day or into the wee hours of Sunday. While waiting in line I called an additional 2 times to which I was given the same "We'll get you there today, just later than expected." 5:45 rolls around and I finally make it to the ticket counter right as I get up there they announce that the flight will finally be departing. They ask everyone to come to the ticket counter to confirm they have the correct boarding pass and then we'd be on our way. The employee looks at my ticket and says that indeed your flight will be departing but I cannot get on the plane, I won't be making it to NYC until the following evening. I was furious at this point but I know that the woman at the ticket counter couldn't do much and had already been yelled at by 85% of the people that she had been helping. I calmly asked her what they could do for me and that I needed to be on a plane first thing in the morning. She made it happen and they offered me a $200 voucher for another flight and I left the following morning and finally made it to NYC. I followed up with customer service and they essentially told me to take a hike and that this kind of stuff happens. In order to try and please me they offered to add an additional $50 to my $200 voucher but I highly doubt that will be used because I will never fly with them again. The entire time I was on the phone with the representative she tried to get into a lengthy conversation about company policy and the things they "comped" for me in order for me to get to and from point A and B. I wasn't buying it and to be honest, at this point, I had zero hopes of them making things right. Regardless of the cost of future flights, I will never fly Frontier ever again. This whole mess was handled so poorly, no wonder they were rated the 3rd worst airline in 2011.
     
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Posted by Skye on 2012-03-27:
What is it you want? They gave you a voucher, plus an offer of another $50.00.

I'm just trying to understand what it is that you want from them.
Posted by dan gordon on 2012-03-28:
you should understand that the cheapie airlines won't rebook you on another carrier like the legacy carriers. Its a risk you take. While everyone likes to save $$ when things go wrong you get what you got. For a mechanical delay I think they did all they were supposed to do but they won't rebook you on another carrier.
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