Frontier Communications Consumer Reviews - Page 4

ROCHESTER, NEW YORK -- On a Monday morning my phone line was dead. When I called to request service I was told no one could do a repair for 4 days. The evening before the scheduled repair, even though I confirmed the appointment three times via text, I received a text to say that due to issues beyond their control, the service appointment was being rescheduled for 5 days later. So, a total of 9 days would elapse without phone service. I called to inquire and was on hold for 35 minutes before speaking to someone. A few minutes into that call I was disconnected and even though the technical support representative Cole had asked for the number I was calling from in case I was disconnected, he did not call me back. I have now been on hold for another 20 minutes and counting.

DENTON, TEXAS -- All I can say is that I wish I could escape Frontier Communications. Unfortunately, they are the only provider. I called in last week to cancel my cable network and keep my phone and internet. Well, guess what I did not wake up to this morning. NOTHING NOTHING NOTHING. They not only canceled my service but my account altogether. I had to have my credit pulled again and qualify all over again. Did I say Horrible company? While I was on the phone with them getting my credit pulled to qualify for service with a company that I hate. I asked them for a complaint number or supervisor direct line. He said cannot give me that information. So here I am now. If possible stay clear from this company.

STAMFORD, CONNECTICUT -- Frontier is the worst cable company I had ever had to deal with. Their customer service department promises to correct your bill and every month an increase occurs. I was paying for things that I have never ordered, they would promise to take them off and then the month later more charges were added. They also lied to me that I could keep my landline with a new bundle plan.

Right now, I have no phone and partial internet, I have called for 4 days straight, spend at least 5 hours on the phone with them, been switch from one department to another and no one knows how to get my phone fixed. Also, they put a lock on my phone number so that another company can't give me my old number until 1/23/2019 and they won't release it earlier. Beware, when you choose Frontier, I was warn by other people but I had no choice, I was switched over when AT&T when out in my area.

GRAPEVINE, TEXAS -- My business loses a lot of money from Frontier! Every month, at least 3 incidents happened: The internet shut down for almost 5 days! I called them for a checkup because I cannot have my business going through so much troubles with this BAD internet. I scheduled them to come at 9:00am or 12:00pm and they showed up at 4:00pm! Unbelievable! After the checkups, they charged us when they showed up late and never seem to be able to fix it because right after their checkup, the internet got shut down again. What's more disappointing about them is they blamed us for causing the internet to shut down, very bad attitude.

MARTINSBURG, WEST VIRGINIA -- My net goes down every morning like clockwork, now it has started to fail mid-day also. When looking for the phone # to open a ticket, up pops an ad for phone and internet service at $32 per month for 24 months, min 6 mbps. I pay $83.47 for phone and 1.4 mbps that fails twice a day. Tech service transferred me to customer service, who offered to drop my bill to $76.42, not even a $10 reduction, and nowhere near as low as they offer new customers... Tells me my reward for being an 18 year customer is Frontier is just going to screw me deeper and harder... Well, screw them. I'd like to see everyone with more than 5 years with Frontier just up and leave. If they only value new customers, then let's make it so that's all they have.

SARASOTA, FLORIDA -- I hate Frontier Communications, they took on more than they are capable of handling and refused to just accept that and credit the account they robbed from. I lived Verizon until they sold to Frontier. The Verizon FiOS service was wonderful and I never had to call them for anything. Frontier took over and suddenly I no longer had HBO or Starz. I called their so-called customer service several times to no avail. They could not figure out how to get the channels working again BUT they continued to bill me for it. Then I cancelled my service altogether and they continued to bill me. They refuse to remove the negative mark on my credit even though the charges were incorrect.

PUTNAM, ILLINOIS -- I have been a loyal Frontier phone client for years - forcibly, Frontier is the only phone service available where I live. I have recently mail from Frontier advertising $62.50 phone and Elite internet service - not really Elite, a max of 25 Mbps. Being I pay $62 already just for phone, I figured it would be worth a shot to call them and ask about adding the internet. When I inquired about the promo, the customer service representative said, "Uh-uh, you don't qualify, this is for new people only." I was polite and patient and asked if there were any promotions for existing clients.

After waiting 18 minutes she came back and told me, "No, you have to pay full price and there are no specials for existing customers for adding services." I told her their customer service was severely lacking and the reason they need new customers is due to the number of people dropping their service. She said, "Well, if there's nothing else I can do for you, have a good day," then hung up on me. Worst customer service I have seen in years!

HEBRON, ILLINOIS -- My service was always dropping. I had to reboot the router all the time. Sometimes 4 and 5 times a day. I had called many times to complain. The service never got any better. One time when a tech came out he put a new line across my patio and said he would be back to take care of it. He just wanted to get the internet back up again. The line is still laying across the patio.

They even sent me a new router. Finally I decided to get a different provider. I called and canceled the service 10 days before the end of the billing cycle. Then today I receive a bill for $9.99. When I called I was told it was a fee for canceling my service. When I called about the bill I was told they had no record of any problems and they would not take the cancellation fee off.

OREGON -- I moved and thought I could take my service with me. That was my first mistake. I spent many hours on the phone with customer service trying to move my service and figure out why it wasn't on. Hours passed, turned into days, turned into weeks still NO SERVICE.

I talked to many many reps, and although they were all very nice, I still didn't have service. Then the only thing that made sense was maybe instead of moving my service to the new address 4 blocks away, maybe they created a new account giving me 2 now. I called and tried to explain this to three different reps on as many occasions, they chose to argue with me saying I didn't have 2 accounts. They must not have checked because on a 4th (about then, there were so many calls made I lost count).

I FINALLY found a representative who listened, investigated and took the time to find the problem. He told me he would credit the finally balance of $41.00 for all my troubles. At one point I was in tears. He would make extensive notes on the account and would transfer me to a supervisor. I was elated. Then during the transfer I got disconnected. When I called back I had to start all over again. FRUSTRATION!! I called Comcast after 5 weeks of dealing with Frontier, Had service that same day. That was in March 2018. It is May 2018 and I got a bill from Frontier for $41.00 that was credited. THAT CAN'T EVEN DO THAT RIGHT! The incompetence was overwhelming.

WOODLAND, WASHINGTON -- I have been a Frontier customer for 9 years and have had nothing but problems with them.Constant static on the line.

No dial tone half the time. Service calls are booked 3 weeks out. It goes on and on with these people. When I call I have to go through a ridiculous menu before speaking to someone.

Once I do finally get someone I get to give all my info once again, explain the problem only to be transferred to another department and once again give all my info and explain the problem again. Of course that's after being routed back to the never ending menu I started with. Frontier Communications is hands down the worst phone company on the planet!

I can't believe they are still in business.They should be sued!