Please be aware. Leaving Steamboat Colorado on Frontier, on a mildly snowy day, where all other airlines are departing without difficulty, may not be possible. A Frontier airline representative stated ... read full review1 Replies - Latest reply on 03/07/2011
I agree with the last reviewer. This company's credit card is all about ripping you off. I tried to close my wonderful account ($1000 linit with 30% interest), they asked me to transfer my miles before doing so. Then dinged my credit card 1 penny for each mile, totaling $230! I am calling them back, I have been on the phone for an 50 minutes now. Nice classical music. Stay away from Frontier. They are bad news.1 Replies - Latest reply on 01/10/2011Add reply
Last minute Bait and Switch
INDIANAPOLIS, INDIANA -- On December 7th, 2009 I purchased two tickets from Frontier Airlines, one for my father and one for myself. Even though indirect flights cost less I opted to pay more for the advantage of having a direct ... read full review2 Replies - Latest reply on 07/22/2010
WILMINGTON, DELAWARE -- I have been a customer of the Frontier Airlines MasterCard for several years. Two months ago, they sent me a new card, telling me that they have upgraded my card from the Platinum to the World card. Only one problem - the card won't work! I have called them numerous times, and they have now sent me SEVEN cards - none of them work! When I call in, they just tell me that it shows approved on their end. But the purchase won't go through! They say since it works on their side, there is nothing they can do! I fly Frontier a lot, and like that I can accrue miles on the card. But I am frustrated beyond all belief.3 Replies - Latest reply on 07/16/2010Add reply
Frontier Mastercard - Barclays Bank
WILMINGTON DELAWARE -- I went through the Denver airport and was suckered into getting a Frontier Mastercard for a free trip anywhere if I signed up. Not only is it next to impossible to redeem the free ticket, because there ... read full review2 Replies - Latest reply on 04/04/2012
DENVER, COLORADO -- Flight initiated in Austin was 1 hr late. Due to a tight connection in Denver, I requested to be placed on the United flight which was on-time. The agent assured me that I would have 20 minutes to make my connection in Denver. After arriving in Denver in gate 4, the greeting agent advised that my Albuquerque flight was departing from gate 64. Arriving at gate 64, the flight had left. I stood in customer service line for 90 minutes. They placed me on a 5pm flight. The scheduled visit to Albuquerque was a day trip.
2 Replies - Latest reply on 03/29/2010Add reply
Frontier refused a refund. The flight was booked through Expedia - their customer service is non-existing; but that is another matter.
What is the purpose of buying trip insurance? In case something unexpectally happens and you can't go. Right!! Wrong according to Frontier Airlines, unless you have a note from MOMMY!! My wife got ill and couldn't go on my trip to Phoenix. I called Frontier's telephone number of their trip insurance which I purchased when I bought the ticket. I read all the information and thought it shouldn't be any problems getting the money back for my wife's portion of the trip. I was still going. Frontier said that I would need a note from the doctor and I would have to sign a letter giving Frontier the okay to look into her medical records. I asked where in the policy does it say this? They couldn't show me. This is an absolutely crazy airline who makes up their own rules as they go along. I will never fly this airline again.4 Replies - Latest reply on 10/13/2009Add reply
Worse experience ever
The best way to describe this is to share the letter I sent them!
June 26, 2009
Frontier Airlines, Inc
7001 Tower Road
Denver, CO 80249-7312
Attn: Customer Relations
Today ... read full review4 Replies - Latest reply on 06/28/2009
Pets flying on board
ATLANTA, GEORGIA -- On my flight from Denver to Atlanta, I took along my Mother's Toy Manchester Terrier. I checked her in at the Denver airport in the required kennel and paid her travel fee. When I got to Atlanta I was ... read full review7 Replies - Latest reply on 06/11/2009
This company has terrible customer service. I have spent an hour with their customer support trying to get help changing a ticket, and they want to charge me $180 to change a ticket that costs $200. Their customer support has been rude, unhelpful, and slow.
4 Replies - Latest reply on 04/25/2009Add reply
I would never recommend this airline to anyone. I will never use them again.
I recently cancelled a ticket and was told I had a year to use the credit. When I recently called to use my $1100+ credit I was told another $100 is required up front to use my credit and I could only use $500+ which was my tickets value and not the value I purchased for my son. Many other airlines charge a $100 change fee but will be happy to take it from the credit or monies already paid and allow the full value for the credit card holder not traveler. However Frontier who has been sitting on my money for five months until I finally can use it tells me to give them $100 to use my portion of the credit.
2 Replies - Latest reply on 05/26/2008Add reply
This cannot be legal! I want my money back please frontier.
Baton Rouge service discontinued
DENVER, COLORADO -- Frontier called today to notify me that they're canceling my itinerary for late April from Denver to Baton Rouge. They didn't give me the requisite 30 days notice and aren't willing to put me on another ... read full review3 Replies - Latest reply on 04/06/2008
Canceled Vacation to Los Cabos
SACRAMENTO, CALIFORNIA -- Hi! I just wanted to share my misery...I bought tickets in June to go to Cabo San Lucas Mexico for Thanksgiving...Roundtrip Nonstop both ways. Well Frontier decided last week to change everything. They ... read full review3 Replies - Latest reply on 11/22/2007
ST. LOUIS, MISSOURI -- I write to express my extreme frustration with the terrible ‘service’ received on Sunday, October 28, 2007 in St. Louis. We were scheduled to depart St. Louis at 7:35 pm, on flight 287 to Denver ... read full review10 Replies - Latest reply on 04/25/2009