NORTH CAROLINA -- I ordered some furniture from Furniture Showcase in February 2009. I had previously made purchases from A&H Wayside and when I went to that website I was directed to Furniture Showcase. I was recently told that A& H went out of business a couple of years ago. I received a couple of notifications indicating that the delivery was going to be delayed for various reasons. They required a deposit of half the amount of the furniture which was $1450. When I called a couple of weeks ago, I was told that the salesperson who I had been working with no longer works there and that my order had been "cancelled." I of course have not received a refund. When I call they keep telling me that they are checking with the manufacturer to see if the furniture was discontinued and that is why the order was cancelled. I have heard from other customers that they have had similar experiences. I am still trying to either get the furniture or a refund but am not optimistic. I would advise against using this company. 1 Replies - Latest reply on 04/03/2010Add reply
REIDSVILLE, NORTH CAROLINA -- Called Furniture Showcase on August 5th 2009 and purchased the Riverside Lyndhurst Console. Called again on August 9, 2009 and added the Riverside Cara Bella to the order. Furniture Showcase took a large deposit from me. It is now March 17, 2010 and I have not received anything from Furniture Showcase. During this whole period of time, they continue to claim that the furniture is in transit but that they cannot track it. I feel that I have been more than fair. I have filed my claim to the NC attorney generals office and if necessary, will seek further legal assistance with small claims collections.
1 Replies - Latest reply on 03/18/2010Add reply
Finally, I called the manufacturer, Riverside, concerning their deliveries. They told me that Furniture Showcase has been dropped as an authorized dealer for Riverside furniture.
RALEIGH, NORTH CAROLINA -- About 8 months ago I had a very hard time finding a nightstand to match my bedroom set but thought I found one on the Furniture Showcase web site. I called the toll free number and spoke to Michael W. who said that he would order it for me and that he would need a $50.00 deposit to do so. I gave him my credit card number for the $50.00 deposit and ever since I got nothing but empty promises from him and another sales person by the name of Meagan. About 9 weeks ago I gave up and asked very politely for a refund of my deposit and I still continue to get noting but empty promises. I was told 8 weeks ago that refunds normally take 1-2 weeks to process but still no refund. Furniture Showcase has never delivered the nightstand and also refuses to refund my deposit. I have filed a complaint with the North Carolina Better Business Bureau and am currently seeking legal advice. DO NOT, under any circumstances, give this company any money!!!Add reply